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Vacation to San Juan

We were delayed on the tarmac for 2 hours. Not the best way to start a vacation. They crew did everything that they could to keep us up to date on the status of the repairs. The pilot stepped on the gas and made up a little time. We could not check in early, so it really did not matter. They did not have the food that we wanted on the way down, and the TV reception was not working on the way back. The movie we wanted to see was in Spanish....

JetBlue

trip_advisor

['Responsiveness']

Bad customer service at Dubai

Flight delayed for 10 hours and went to Dubai Emirates Economy lounge, the customer service guy “Durmit Singh” was so rude and sounds so threatening I felt like they are not welcoming us to Dubai. He was shouting me for no reason and none of there colleague bother to care. He said: ‘This is not your home country, this is Dubai and your complain doesn’t matter here.’

Emirates

trip_advisor

['Responsiveness']

Every flight was delayed

I’ve taken about 4 planes throughout my trip in the months of June/July and every single flight by Air Canada was delayed by a couple of hours (at least). If you really have to get somewhere do not rely on this company to get you there at the promised time. After my 9 hour flight turned into an 11 hour experience, they delayed my final plane too. I am beyond with this whole trip, I do not recommend.

AirCanada

trip_advisor

['Reliability']

Amazing space on the plane

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Delta

reddit

['NA']

Night mare

Night mare at Manchester airport last night refused at check in as PCR was 9 hours over the new rule as it’s now 48 hours for test WAS TOLD THAT IT CHANGED ON THE 31DEC FROM 72 HOURS NOT TOLD !! We are both retired ,wife in tears can not tell you what I said. So out of pocket PCR £138 fast track £ 10 booked seats £64 taxis there and Back home £60 . Emirates sent me an email today 21/1/22 telling passengers of the rule change. OK they booked us on a flight for Saturday so have to go through it all again

Emirates

trip_advisor

['Responsiveness']

Southwest

I have been flying with Southwest since 1990. I can safely say this is no longer the best airline for short flights , price or customer service . It is , hands down, the worst carry out there . It is a "low cost carrier" that charges the same rate, often more than other airlines and then provides subpar service and ridiculous routes . The ground and flight staff are snarky , uninformed and could care less about providing customer service . My most recent experience, flying from PDX to RNO is the final straw for me. My flight was cancelled sometime on 12/31 . I was not informed until I reached the airport early 1/1 . I was then only given two options both of which required an hour more of airtime and a 4.5 hour layover in Phoenix. I went from an A 21 boarding pass to C22 for both legs of the flight. The ground agent claimed the flight was cancelled the night before due to weather in Las Vegas . I wasn't notified because legally they can contact me via text after a certain hour ( sounds far fetched ). Had I been notified when they cancelled the flight the night before I could have cancelled by reservation had I and flown with Alaska Air ( superior airline by far) . Instead I got to spend 8 hours traveling from PDX to RNO ( a 1.5 hour direct flight) . I spoke to another agent at the gate about the cancellation and she claimed it was mechanical reason ( SW favorite go to excuse for delays) . So which is it? My guess... Southwest's objective is always to reroute customers to meet their needs and bottomline and then pass the expense and inconvenience on to their customers rather than doing their best to honor flights and ease the inconvenience of their paying customers. Just to top off my experience.. one agent qualified her excuses to me with the statement that "after all SW is low cost carrier" as if that is a good reason to totally inconvenience passengers. News flash to SW.. You are no longer less expensive than other short route carriers and you have lost my loyalty. SW is coasting on a reputation from when they had inexpensive flights, more direct flights and an energetic, competent staff. They no longer shine in any category and people will eventually catch on. Here is to 2020 free from any SW flights and headaches .

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Great flight

Although like all airlines you pay for food but some items are free. The staff are professional , and trained unlike some pink airlines. I will fly from here every time I fly US domestic if possible. The check in is great quick efficient and very courteous. If help is needed they will gladly direct you with a smile

Allegiant

trip_advisor

['Assurance']

JetBlue Experience

Have used JetBlue in the past with no problem. We were worried about our layover but it went smoothly. Checked one bag on our way back and it made it home with no dents or scratches. More legroom than I expected, and they were accommodating to my father (who is wheelchair bound). Selection of soda/juice is complimentary, along with a couple cracks. Remember to bring your own headphones for in-flight entertainment.

JetBlue

trip_advisor

['Responsiveness', 'Tangibles', 'Assurance']

Better than most...

I do a fair amount of traveling and have so for many years. Thirty-plus years ago commercial airline flying was quite different in many ways, mostly for the better. Currently, U.S. commercial airlines rank poorly compared to many foreign airlines regarding comfort, service, etc. Of our domestic commercial airlines, I think Delta is among the better and that is what I hear from other frequent business travelers. If you’re fortunate enough not to get stuck on one of Delta’s outdated MD-88s, you may even enjoy a fairly decent flying experience.

Delta

trip_advisor

['NA']

Horrible and unprofessional

Nothing was done well from my entire Delta experience. It was a horrible experience and I will never fly Delta again. It was so bad that I will also make sure to tell everyone I know to never fly Delta as well. It started before my vacation when I was informed by 2 different Delta employees about using ecredit from a canceled ticket to purchase a new one, then when it was time to pay, I was told I cannot use it and was forced to pay over $900 for a new ticket and not use the ecredit. Then when my family and I left for our trip, my son and his wife were bumped to a flight on the following day by a very rude flight attendant in Atlanta for our connecting flight, separating my family and forcing me to pay for a hotel in Atlanta since they got stranded in Atlanta overnight by Delta. Furthermore, making me lose over $600 for a tour we had scheduled in the morning that they were unable to get to since they were stuck in Atlanta. Plus, I requested wheelchair assistance due to limited mobility and for most of the trip I was unable to get it, even though there were other passengers that had wheelchairs waiting for them at the gates. Then when we were on our way back, I was unable to check in my son and his wife from the app because they were taken off my itinerary since they were bumped to a different flight on the way there. I was given NO notification of this and was then forced to call and wait an hour on hold on the last day of my vacation to find out what happened to my son and his wife’s tickets. To make matters worse, I was separated from my 5 kids on the flight with them sitting all over the plane, increasing my daughter's flight anxiety. It is horrible that Delta separates families on flights and the entire experience was unprofessional and very uncomfortable. We were treated like second class citizens even though I paid a lot of money for 7 tickets.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Once again worst experience traveling

I decided to give air canada another try since my last experience flying with them was horrid. Once again, proved to be the worst airline I’ve ever flew with. I was appalled that they gave at least 7 seats away and closed the doors on those people saying they can’t go.. not because of their airline delaying their flight to make it harder to reach their transfer but because their seats were given away... I made it a couple seconds before them and I was told that I couldn’t board the plane even though the woman cleared me? If that isn’t awful enough.. they lost our baggage saying it was on a different plane.. and then waited two hours before we found out it won’t be there for another few hours... all in all, I will never ever fly air canada again nor would I recommend it as well.

AirCanada

trip_advisor

['Reliability', 'Responsiveness', 'Assurance']

Comfortable flight and good service

Although I have travelled in different airlines on several occasions, the Emirates flight is my favourite. As soon as you get the ticket, you can select your seat and check-in online 48 hours before the flight. While boarding the flight you are called in the order of your allotted zone, so there is no rush. After take-off the first thing you are given is the menu card and then you are served drinks followed by the food while you enjoy watching a movie of your choice. I find the aisle seat comfortable as it allows you to go around the cabin for a walk, if need be. I also love the way they pamper the kids on board by giving them soft toys and special meals to cater to their needs. The only thing that I really missed on my last flight was a vegetarian meal ! When I asked for vegetarian meal, I was told by the air hostess that I should have pre-booked it online. Anyway, since I am comfortable with both veg and non-veg, I ended up with a non-vegetarian meal instead! Thank you Emirates for making the flight so comfortable!

Emirates

trip_advisor

['Tangibles', 'Assurance', 'Empathy']

Great flight

Awesome flight, good in early, very organized and clean. Staff was awesome, seats were comfortable and not too bad on leg room.

SouthWest

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Charged for a reservation I had cancelled

I cancelled a reservation 2 hours after making it (website says you have 24 hours to cancel at no charge) and here it is today on my Visa Statement.

Allegiant

trip_advisor

['Responsiveness']

Flying to Calgary

Great flight. On time. The only downside is they get very strict with the size of carry -ons. I've traveled with the same bag for years with them. Sometines it is acceptable. Other times I have to persuade them it's acceptable size. I carry a tape measure.

AirCanada

trip_advisor

['Responsiveness']

DO NOT FLY WITH AVIANCA

this service was 24 hours delayed. Legally any airline should refund you 500 pounds when they create this problem. I filled in all of their paperwork and have been emailing them for months and kept on hold on customer service lines (that you have to pay for). They never paid me despite saying they would. They have TERRIBLE CUSTOMER SERVICE and are a con.

Avianca

trip_advisor

['Responsiveness']

.

No flight I've ever taken on JetBlue has ever boarded on time. This last one we boarded over an hour late and switched gates 3 times. Their employees can also be very unprofessional.

JetBlue

trip_advisor

['Responsiveness']

awesome service

The service was excellent. There were friendly smiles all around. There was expert service and I will definately recommend them for the future

Delta

trip_advisor

['Assurance']

Cancun for the week

Used our points, and companion status, to take another trip to Cancun. Arriving on a Sunday morning meant LONG customs lines, I think it took us an hour. The flight though was great! Coming home we had a mechanical delay that meant an hour at the gate waiting for maintenance to come check out the problem. The flight attendants were great, and Southwest even offered one of us a voucher for a flight at another date. It seemed a little odd that we both didn't get the offer, but it's all good. We love Southwest.

SouthWest

trip_advisor

['Reliability', 'Responsiveness']

Don't fly Frontier

Another couple and my husband and myself got tickets on a 9:30pm flight to Las Vegas 4/13/22. The wife of the couple purchased tickets for everyone for convenience. The day of the flight she was notified that the flight time had changed to 15 minutes earlier. She was also sent a reminder to pay for our checked bags, which she did. We arrived at the airport at approximately 8:00pm. No one was at the Frontier counter. Several other parties were waiting. We eventually found out through other airport personnel that the flight had been cancelled without notifying us. We had many plans scheduled in Las Vegas, including the renewal of wedding vows for our friends. We could not get hold of Frontier for a long time and couldn't rebook on Frontier for any flight that would get us to our destination in a timely manner. We had to purchase much more expensive tickets on another airline. On the return trip, at first we tried to keep our Frontier tickets, returning us to Raleigh in the evening on 4/17. However Frontier kept changing the time until the flight we were on was a red eye. This was not acceptable for the three people who had to work Monday morning, so we cancelled the Frontier tickets and managed to get tickets on Delta that returned us to Raleigh Sunday evening. I will never try to fly Frontier again!

FrontierAirlines

trip_advisor

['Reliability', 'Responsiveness']

Absolutely horrendous service from higher up beyond the airport employees.

Flight was cancelled 5 minutes after boarding time stated. Normal for this to happen, however, the lack of customer service and the disrespect to their own employee representatives from higher up was astonishing. The workers at the counter tried their best to accommodate everyone; however, when they pushed to get hotel vouchers due to 24 hour plus delays for 158 people, the workers were hung up on. We were told we’d get a voucher for a hotel. We were sent a $100 voucher towards another ticket. We ended up spending 3 hours to get another ticket at their cost (they cancelled, not us, they were paid for a job they did not do) which ended up being at another airport 3 hours away. The quick and able purchased new tickets for the next day immediately, leaving the 20 or so of us that were SOL on money, completely out of luck. Many families were forced to sleep at the airport that were able to secure next day flights at the same airport. Then after purchasing, those flights were delayed as well. “No pilot” was the reason. We drove through the night, luckily we had our ride come back halfway through the 4 hour drive home to help us get to the next airport. Absolutely atrocious. The CEO stated customers are like spoiled teenagers. I don’t know how they are in business still, and we did not receive accommodations for food or hotel. Just a new ticket and a “you’re on your own” from there, regardless of your situation. Pay the extra money to fly with a different airline. We will never again fly Frontier. We have had 5 successful trips with no issues, but the absolute disregard for employees and patrons just showed how unprepared they were for these situations. I don’t know how they could’ve supplied that many accommodations, but they lead us on and would not tell us anything. Just kept hanging up on the workers, who stayed well over 3 hours later on their shift to help, and were unable to help anyone. The counter clerks were in tears and hustling through it while everyone tried to remain patient. A true example of people helping people, and a higher force causing an impossible burden for some. One woman with a young child paid 500$ for another ticket, just to have that flight delayed, no hotel, and no extra money to feed her child. I guess make sure you have 750$ ready in case of emergency with this airline. Thanks to the workers, screw you Frontier. People keep your business running and you act as if they are cockroaches..

FrontierAirlines

trip_advisor

['Responsiveness']

Excellent Service - DFW Sky Club and In Flight

It was indeed a pleasure to be flying with my favorite airline again and to be welcomed back by the friendly and helpful staff at the Sky Club. Very glad to see the familiar faces of a few long time staff there. The place was spotless and all breakfast items were individually wrapped. Starbucks coffee was ready and hot. The flight departed and landed very much on time with every precaution taken to ensure social distancing, etc. for passengers. Cleanliness is obvious. The attendants were friendly and added much humor in their announcements. They even managed to collect $300 in donations for breast cancer. They made us smile and give with alacrity. Please see photos.

Delta

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Is this how the special meal supposed to look?

URL: URL Thumbnail: URL Images: URL

AirCanada

reddit

['NA']

United employee attempting to use id90 travel

Hello! I've gotten my mother some tickets through ID90TRAVEL. I work for UA, she doesn't trust UA because of the incidents that have occurred. So she requests AA. I got the tickets and she understands it's standby. But I have a question, after booking it tells me this: The airline you are traveling on does not process tickets through ID90 Travel. You MUST complete the process for AA per their rules. Failure to do so will result in you being unable to check in ot board the plane when you arrive at the airport. Does anyone know the process for AA? IM VERY CONFUSED ON THIS.

UnitedAir

reddit

['Responsiveness']

No real problems

Flew Air Canada from Indianapolis to London and back, connecting through Toronto. This review is specifically about the return flight from London to Toronto. The flight was good. Legroom was adequate even for me (I'm 6'2"). Service was decent. Food wasn't great but it was fine. In flight entertainment was good although my daughter's screen stopped working about halfway to Toronto. Our flight was only a bit late leaving and arrived just about right on time. One work of caution, going from the arriving gate to our departure gate for the flight to Indy we had to go through security again (many people had bought water and had to throw it out), through passport control and through US customs. This process is very poorly organized and very slow. It took us over an hour and a half, with long waits in several lines. None of this is a reflection of Air Canada's service but you should keep this in mind when booking flights back to the US through Toronto. Allow plenty of time.

AirCanada

trip_advisor

['Responsiveness']

Your fight may be canceled and they leave you stranded for days and they don't care at all

My husband works in the music industry in 2 separate times in 2019 he was left stranded in the airport because of Spirits "we don't care" cancellation tactics. They offered no accommodations and we ended up having to pay for ticket on another airline for him to get home after over 24 hours in the airport. he has since directed people booking him NOT to use Spirit. Last week our family flew from different parts of the country to meet at Disney World in Florida. My 24 year old daughter bought her tickets on google flights. She didn't know how terrible this airline is. She was booked on Delta on the way there which went smoothly. On the way home Spirit had canceled her flight and told her it was because of increment weather and that they could not fly her out until the next morning at 7am. We knew this was not true because 2 of our family members were also flying out that day to the LA area with other airlines and they were not canceled. Also I could see all of the other airlines on the departure boards flying into LA. The rep said they would send me a message with accommodations for the night but they never did. As the hours passed we spoke to 3 more reps and no one would help, or even apologize, they were all very short tempered and rude. They didn't seem to care at all, and exclaimed no refunds. After spending the night in the airport she still was not flown into LAX. They said it was into Las Vegas and that they had nothing else. With no choice, she got on the flight to Vegas and upon arriving at about 10 am, she had to wait until 5pm before being put on a flight into LAX. In addition Spirit charges outlandish fees for bags. She was ready to pay but found out that instead of the standard 70 pounds per check bag all other airlines have abided by for decades, this airline limits you at 40 pounds then charges a person additional money on top of the bag fee, for the "extra" weight.

SpiritAir

trip_advisor

['Reliability', 'Responsiveness']

You won't get to sit with your group

United split myself and my girlfriend up to sit in middle seats between strangers for the trans-atlantic flights. My girlfriend is a nervous flyer and I wasn't able to reassure her. The flights were overbooked and delayed. Not a great experience.

United

trip_advisor

['Responsiveness']

Worst Airline

I’ve had bad experiences with flights but nothing like flying with Allegiance. Flight was routinely delay for 7 hours without notice. We were told we would leaving a certain time and it wasn’t til that time had passed we were notified of about The delay. Staff did not know what was going on and were unable to help. Takeoff was delayed because of an equipment malfunction and we sat on the tarmac for an hour before being notified. A fellow passenger shouted that this airline sucked and all the passengers applauded.

Allegiant

trip_advisor

['Reliability', 'Responsiveness']

Another great flight on SWA

We travel Southwest frequently. Flights are almost always on time. In this case our flight arrived early. Because SWA is one of the biggest carriers at these airports, wait times at the gate or runway are almost non-existent. The flight attendants are usually very friendly

SouthWest

trip_advisor

['NA']

Terrible customer service and scary flights.

This was the worst flight I've ever been on. The customer service to and from our destination was terrible. The check in agents are rude and not helpful. Gate agents literally ignored us when we had questions about our 8 year old being sat alone so we had to figure it out on our own. We had a disabled traveler who was unable to board first because they called for them and everyone else all at the same time. It was chaos at the airport and things got even scarier when we took off. Thr flight take off was rough. Many sharp turns in the air l, hard banks left and right while ascending. Landing was even worse. We came in so fast and hit so hard that it jolted everyone on the plane folled by a long hard breaking that had us all holding our breath. This airline is scary and should be closely monitored by regulatory agencies for safety. I will never take my family on another flight with them.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

IAD TSA is very slow.

Delta's part was all good; a nice quick flight and great crew, but IAD's TSA Precheck was the pits. About a 25 min wait. I am told that was better than for previous passengers that day. in contrast, DCA's TSA takes about 5 minutes. Get to IAD early.

Delta

trip_advisor

['Responsiveness']

Stole item from luggage and opened prescription bottle.

We flew to las vegas on July 24 and back in July 27. Upon arrival to our hotel I found someone had opened my blood pressure medicine and dumped it all over the inside of my luggage. It didn't happen in transent because it has the child proof cap. Our flight back my pistol holster came up missing. I highly suggest a lock on your luggage if you are going to fly this airline that obviously employs thieves.

FrontierAirlines

trip_advisor

['Responsiveness']

Issue with United Credit Card application

I have been trying to apply for the United Club Infinite Card, and I get this error message no matter which browser I use. This is only when I navigate to the credit card page through the United site. If I go through Chase, I can apply. However, only the United version offers a signup bonus of 4,000 PQP which is something that I want. It's been like this for several hours. Anyone have any ideas? I don't even know who to call since none of the numbers below are applicable. thanks! ​ URL

UnitedAir

reddit

['NA']

Great Flight

As usual our flight and cabin crew were great. Take off and landing was on time and smooth. Hope Air Canada continues to serve their passengers with the upmost care and service.

AirCanada

trip_advisor

['Reliability', 'Assurance']

Don’t plan on getting anything with your card.

App won’t let me put in a new credit card. Doesn’t recognize my pin. I know it is correct. Sitting on plane trying again to put it in. Swipe a card would you?

United

trip_advisor

['NA']

Traveled twice.. first and last!

First trip with Frontier. Coming back from Costa Rica we boarded the plane.. and waited.. and waited. 1st it was a passenger having trouble with immigration getting on the plane we had to wait for. Then the captain came on and said they were trying to get final clearance. Then he came on again and there might be a weight issue. Then he came on and said there were storms in Orlando and they're trying to figure out the weight issue. Then they asked for volunteers to leave the plane because it was too heavy to get over the mountains and get to Orlando and have to circle if there was storms delaying the landing.. because there were 30 planes waiting at this time. These 30 people were told they would be put up in a hotel for 2 days and get a voucher. So after all 30 people were taken off the plane and their luggage found and all the luggage put back on the plane it was 3 hours later. We finally took off and landed in Orlando 1.5 hours AFTER our connecting flight home to MN. After getting our luggage we went to the Frontier ticket counter and waited there while they helped a few people who could still make their connections. Next they helped us who needed another flight. None were available till 24 hrs later. We were told that we should get a shuttle to a hotel, that we would be reimbursed for the hotel, and gave us our boarding passes for the next day. The ticket agent gave each of us a tiny scrap of paper that said "reimburse" on it, so I figure we were all set. After finally getting home and calling I was told that the ticket agent should have given us an "authorization for reimbursement letter" at the airport. And that not all flights qualify for reimbursement. When it is 100% the airlines issue, would that not qualify? I was told that I needed to have the letter...or GO TO THE AIRPORT and get it! WTF? I should fly to Florida ..from MN... to get an authorization letter to be reimbursed for a hotel? Tried calling, emailing, online forms, so far no luck at all! Even called Orlando airport and the only thing they could do was get me to Frontier baggage (not the ticket counter to talk to an agent) and they of course don't answer. This this is no way to run an airline! No wonder they have such terrible reviews!!

FrontierAirlines

trip_advisor

['Responsiveness']

Flight Was On Time Seats Were Cramped

This time I flew Allegiant the plane was newer and quieter. However, really no frills. The seats DO NOT RECLINE. They do not have seat pockets, nor do not have any ability to charge a wireless device. Even at the airport gates no plugs in the seat areas. So go with an extra battery pack if you plan on working during your flight. Or be fully charged before boarding. The flights were on time and the staff pleasant. You can buy snacks on board with a credit card only. No drinks are served so be sure to buy one before boarding.

Allegiant

trip_advisor

['Tangibles']

Good service

Slight delay leaving Calgary but it was because of weather and nothing the airline had control over.

AirCanada

trip_advisor

['Reliability']

First time flying with Emirates

As said first time flying with this airline had heard really good things so was quite confident of a good flight.However this is not how it turned out the air-stewards were a little rude and everything seemed to be a massive chore for them. On top of that just after we were served food and drinks I was drinking my coffee and one of them came past me with the trolley only to hit my arm spilling it all over me without even stopping to see what had happened or even care to ask. I also during flight went to them and asked for a cup of tea for my wife only to get a filthy look and sighed at then served.The seats at the backrest also felt very thin as could feel everything person behind me was doing in seat pocket.All in all not the enjoyable flight I was expecting

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Not really happy

After a business flight (same one) , I got 3400 miles from air canada and 17000 miles from Air france. I did not even served a breakfast on air canada because the crew was late to prepare. It's pity for a flight you pay 6 times the price, and you receive no real additional service. My experience is that Air France has much more service attitude, And better miles program.

AirCanada

trip_advisor

['NA']

Easley LL WS BL

As always you know what you are getting with SW Air. 2 FREE BAGS...... Oh so worth not picking out your seat ahead of time.

SouthWest

trip_advisor

['NA']

Arrived safely but I’ll never fly Avianca again

Good news - we made it home safely. Bad news - it was the most unnecessarily uncomfortable flight I think I’ve ever experienced. WiFi and entertainment were not available for 10 hour international flight. All drinks were money even water. We upgraded to the “plus” seats but my knees hit the chair in front of me and I’m only 5’5”. I know … first world problems, but I have a choice and it will never again be Avianca.

Avianca

trip_advisor

['Tangibles']

Absolutely no empathy towards mothers

I flew frontier because usually the flights aren’t outrageously priced. I’m a young mom and I don’t have a ton of money to fly. I was visiting family in Florida and was coming back home to Colorado. Now, I’m not expecting to have everyone stop what they’re doing and help me. I was okay for the most part, I can handle my 8 month old just fine. I’ve flown with him 5 times now, and every other airline has been very helpful with helping me store bags in the overhead bin, maybe even holding him for a second while I make a bottle. Do you know how hard it is to put a bag in the overhead bin with a baby on your hip with no help? They were even offering to help other people, with no kids. The attendants didn’t even make eye contact with me while I was struggling to make my baby a bottle, which I don’t expect them to just come over and automatically help me, but I did ask, and she walked right by me. I was in one of the front rows. They could see me. Maybe they didn’t hear me so I let it go. After the flight I had to assemble my baby’s three part stroller together while holding him while the attendant WATCHED ME. When I finally got it all together she told me to have a good night. Next time ill just pay the extra amount for an airline that gives a crap.

FrontierAirlines

trip_advisor

['Responsiveness', 'Empathy']

Think twice.

(Manchester to dubai. EK020 19jan 2020) (20:40 departures) Firstly, the landing was not smooth, not very capable pilot as it felt like he will lose control, landed with very high speed and strength and we felt a strong shake I thought we will die. Secondly, I’ve ordered chicken and rice and the chicken was absolutely disgusting, never in my life had I tasted something horrible like that, it was almost like a boiled old goat meat kept for ages than somehow mixed it to a hot chicken butter curry. I wanted to throw it on the floor I can’t believe it was served to us after paying what we paid for the flight. Thirdly, staff were not friendly at all, seemed bossy and tired of work, idk why they choose to work when they can’t perform their jobs effectively. Good aspects : there was many empty seats and people were comfortable sleeping or having two seats to sleep on, and good choices of news and movies. Can’t think of anything more tbh unfortunately. Date of travel: January 2021

Emirates

trip_advisor

['Assurance', 'Tangibles']

The best way to travel

Whenever I travel with Emirates A380 I really feel completely safe and relax. The A380 aircraft is very comfortable and it seems that can avoid the turbulence flying higher. The space between the seats even in economy class is very comfortable and the on board entertainment program is very attractive. The crew is very polite and able to anticipate your needs.

Emirates

trip_advisor

['Tangibles', 'Responsiveness']

Beware!

If you use Allegiant beware of the nickel and diming as well as the uncomfortable seats. They try to get as much out of you after offering low prices to get you in. $5 for a printed boarding pass, really? If you do not need to check bags or are traveling light you cannot beat the prices then. Also, the seats are extremely uncomfortable. More like a folding chair than airline seat. That said, if I needed to save money I would fly them again.

Allegiant

trip_advisor

['Tangibles']

las vegas

We used to fly to vegas out of Rockford a couple of times a year,but they changed the flights to nights now and we don't care for that change. We used to leave Rockford around 1 in the afternoon and be in vegas a little after 3. We could check into the hotel and have the whole rest of the day and night in vegas. Now we wouldn't get to vegas until 11 at night. It just doesn't work for us anymore.

Allegiant

trip_advisor

['Responsiveness']

Great direct flight!

Allegiant started non-stop direct flights 2x a week on time both ways great flights! Great staff! Hope this will be successful this summer! Have already recommended to others!

Allegiant

trip_advisor

['Reliability', 'Responsiveness']

Amazing customer service

It's worth the drive from Miami to Fort Lauderdale to fly Southwest. Staff is professional and caring. Prices are great and there is no charge to bring a bag. Flight staff is tastefully funny and take care of travelers with a smile. Feel safe traveling with Southwest!

SouthWest

trip_advisor

['Assurance', 'Empathy']

Hard to Beat most of the Time

I like flying Southwest for the most part as they can get you to most destinations in the US without much driving time to or from your final destination. No baggage fees are great which gives me leeway to purchase the overweight fee instead of lugging or checking 2 bags. The service on this flight was impeccable, polite and accommodating which I appreciated very much and have come to enjoy. I know you are expanding internationally and can't wait to see where you will take us next.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Not great!

Ive travelled United a good few times and its not improved my views. Some staff are great whilst others dont interact well. They advise down loading their app to get WiFi or watch movies and it still doesnt work. Restrooms have been out of service on 2 recent flights.

United

trip_advisor

['Responsiveness', 'Assurance']

Smooth flight and on time

From Albany I had a connecting flight to NY/Newark and then onward to San Jose. It was a smooth trip.

United

trip_advisor

['Responsiveness']

Get to where your going FAST!

Love flying Allegiant! It's very nice to have non-stop flights to your destination and they have great prices on flights. Some of the extras are slightly annoying but the overall value is excellent! I've also noticed they have mostly new planes on all of the routes I've taken.

Allegiant

trip_advisor

['Tangibles']

Delta lost my gate-checked bag on a 30 min. flight

I have flown with Delta air lines for over 15 years, for national and international travel. My experience on February 14th was by far the worst experience i have ever had, due to the fact that my gate-checked bag was lost/stolen. According to Delta baggage claim at MDW, my bag was scanned on carousel 3, but never came up on the carousel. I am highly disappointed in the way this matter has been handled on Delta's end from the rep at MDW baggage claim. I unfortunately did not get her name, however she recorded my information on a torn piece of paper and never input the claim into the computer system upon my arrival at MDW and noticing my bag was gone. I had over 10 pairs of clothes and at least 6 pairs of shoes to wear over the all star weekend while I was in Chicago. It is very unfortunate that all of my belongings are gone and I had to shop while in Chicago for things to wear. I had tons of valuables in my suitcase and it is taking me longer than anticipated to make my claim through the Delta claims website becuase I notice something else that is missing from my closet or jewelry bag each day. This experience has made me question Deltas reliability and values.

Delta

trip_advisor

['Reliability', 'Responsiveness']

On time

Southwest was on time on all connections, the cabin was clean and the seats appeared to be more spacious than their competitors. The crew was very friendly and helpful. Their seating process was the best. Great flight in every way.

SouthWest

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Never a dull moment

I fly on Southwest quite a bit; they rarely overbook and the prices are reasonable. Like any airline they get you from point A to B,,the difference with Southwest are the employees. The employees seem to really like their jobs which makes the trip more pleasant. From the agents at the counter to the cabin crew, they are all very kind and helpful.

SouthWest

trip_advisor

['Responsiveness']

Horrfic

I walked onto the 757-200 hungry waiting for breakfast to be served so I waited for breakfast we took off and then I saw a box I was exited fort the food and guess what I got cheese and the flight was a breakfast and a lunch time flight the food was trash then the amities you get headphones and a bottle of water and that is it so comparing tis to American Airlines biasness class was way better and I got real food and I got better amenities Delta airlines you failed my test.

Delta

trip_advisor

['Tangibles', 'Assurance']

MR

The boarding procedures has always been a total mess with the no assigned seats process I have flown with them before and it was no different.. I wish they would just assign seating.

SouthWest

trip_advisor

['Responsiveness']

Worst airline company

Stay away from this company. They canceled my flight after I did check in and I was waiting at the airport. They scheduled me next day and when I called them to explain I could not stay at the airport for the next day they scheduled me for another airport with a flight with 10 hours waiting. Before boarding two hours they kept sending me messages notifying me about delaying for a half-hour and one hour with total delayed 90 minutes

United

trip_advisor

['Reliability', 'Responsiveness']

Facilities and service second to none - at a price

Great service, wonderful lounges (though very busy at Dubai), with excellent food and in-board entertainment best in class. The downside is that Emirates have become progressively more expensive and there are now much cheaper options with only a marginal difference in service and facilities.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Bad connections

I was part of a 50'ish person group between Calgary and Winnipeg going to Cancun to a 5 star resort. This wedding was planned and booked months in advance, many couples and families were not seated together and online check-in was not available in Cancun to attempt to correct their screw-up! The Calgary group got terrible connections on the way home from this destination wedding. Arriving Vancouver at 9:15 pm and departing at 6:15 am. We were given no advance warning that after processing thru immigration we would be unable to recheck our baggage and possibly get back thru security. Our group included many children. We walked the airport a few times to attempt to find a quiet spot to sleep. I'm currently lying on the floor reviewing as nothing better available. I'm not sure if it was Air Canada Vacations or the Travel Agent but I feel they both dropped the ball. I'm a Westjet flyer normally and this confirms Westjet may be flawed but 100% better than Air Canada. Stay away!

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

New Reservation system

I just booked flights with AC from Halifax to Puerto Vallarta for March 2020. I had to book on line as I couldn’t find a number to call that you can talk to a person. I booked on line and saw they where fast enough to charge my visa BUT I keep trying to manage my bookings and comes up there is a error “Well this is embarrassing an error has occurred that we didn’t quiet expect. Sorry about that”....Again cannot talk to anyone they don’t even put you on hold. I am wondering if it was a scam ..... Anyone else book since AC put their new reservation program into effect. Thanks Eleanor

AirCanada

trip_advisor

['Responsiveness']

Air Canada

We had previously arranged for an aisle seat because of the length of this flight ( 12.5 hours ) . When we checked in I was given a middle seat toward thge rear of the plane ) . We stood and waited at the gate counter for @45 minutes before someone from the airline showed up .. The mistake was corrected but it made a long trip even longer .

AirCanada

trip_advisor

['Responsiveness']

You get what you pay for.

Our business chartered the airline who was totally unprepared for the number of people they had to process. It was a mess trying to ger checked in. Then once on board they required people to move seats so they could adjust the weight on the plane (or we could not fly).needles to say we were late leaving. The second plane (we chartered two ) had to sit while they unloaded the luggage, reweighed every piece and put them back again to adjust the weight so they could fly. The flight was uncomfortable from lack of room, temperature and noise level (I'm used to a lack of room but this was bad). Our return was not much better. Leaving late and once again needing people top change seats. The saying is true "you get what you pay for"

Allegiant

trip_advisor

['Responsiveness']

No blocked seats: Shame on Frontier!!!

Shame on Frontier for completely filling their planes during the pandemic!!! They implied on their website that middle seats were blocked by showing every middle seat as unavailable. Extremely disappointing.

FrontierAirlines

trip_advisor

['Responsiveness']

Avoid Air Canada at all Costs, and let’s stop bailing them out Canada.

Air Canada should never be bailed out by Canadian tax payers ever again. What an appallingly arrogant and inefficient airline. The flight from Toronto to Calgary was delayed by two hours with no explanation, apology or updates as hundreds of weary travelers waited to board (close to midnight). I should add the flight from YYC to YYZ nine days earlier was equally bad for different reasons - we literally sat on the tarmac and baked (no air, no explanation or realistic ETD provided). The desk agent in Toronto was rude, smug and seemingly indifferent to the levels of exhaustion, frustration and interest passengers had in knowing anything about the flight’s departure. Worthy of note, the departure screen at the airport showed one view that listed 12 of 19 AC flights as “En Retard”. An eventual explanation offered for the flight delay was “maintenance”. This airline and its shareholders should be held accountable for the repeatedly desperately bad customer experience - but what would motivate them if they know our Canadian government will bail them out? Wake up Canada and let some competition into this space. Shame on Air Canada for continuing to take our money, mismanage their business, and have so little regard for their customer base. Avoid traveling with Air Canada at all costs.

AirCanada

trip_advisor

['Reliability', 'Assurance']

The correct way to handle a problem !

Our plane was supposed to leave at 2:54 from Greenville and we boarded to a cheerful flight crew who made light hearted jokes and relaxed all the passengers ... after pulling back from terminal we were delayed 30 minutes or so.... they then announced were were going back to the terminal to fix the problem... once there they LET US OFF THE PLANE , gave us text updates and cheerfully put us back on and gave us all a free drink...no stress, no drama..just professionalism! I told one flight attendant that i have flown for business for 25 years and this should be a textbook clinic for ALL AIRLINES on how to handle a problem. They kept all the passengers upbeat and relaxed and informed and the simple gesture of a free cocktail for our time showed me and others they cared ..heck, a bunch of us were hanging out in the terminal like old friends and continued yapping away on the plane. Sometimes i have been stuck on a plane for hours with a stubborn staff and no info, Allegiant was different. We had a problem, they fixed it and did it the right way KUDOS!!!!

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

A nice flight

This was a good flight. The check-in was very quick and friendly. It was a little cramped on the plane but service was good.

United

trip_advisor

['NA']

6 days of canceled flight while stuck in a foreign city and no refund, no accommodation offered and no help home.

Due to the bad weather I was stranded in a layover in Vancouver for 6 days. There were no customer support agents available and air canada stopped taking calls. I waited for 12 hours in the only line to talk to an airport customer service agent to find out I couldnt get a flight for 3 more days as it had already been 2 days and they were fully booked. I couldn't book a new flight online and I had nowhere to go. Air Canada did not offer me any accommodation or food. I spent my entire holiday and my savings on food and accommodation in Vancouver while waiting for a chance to go home. I got a flight to Edmonton but my flight to Toronto was canceled again and I finally found a ride back to Smithers from Edmonton. I am now being told I cannot get a refund and they have rebooked me on a flight from Edmonton to Toronto another 5 days later. I can't afford to fly home anymore as i soent all my savings and am not in Edmonton, plus I never agreed to being rebooked in the first place. I have returning flights from Toronto pre booked that I also will not be refunded for as well. I have spent days trying to get assistance and no one has been able to help. I know Air Canada is not at fault for the weather but this has cost me over a thousand dollars and I never even got the chance to see my family back in Toronto. I have never felt so scared and abandoned during this entire experience but at least I found someone to drive me home.

AirCanada

trip_advisor

['Responsiveness', 'Empathy']

all flights and transfers were late

Flight was fine just every leg of the trip was late. Staff was very friendly. Captain did keep us informed.

SouthWest

trip_advisor

['NA']

Tudo Perfeito

Atendimento, lanche, aeronave, pontualidade, tudo perfeito, foi uma das melhores escolhas para viajar, essa eu recomendo e sei que não irei me arrepender.

Avianca

trip_advisor

['Tangibles', 'Reliability']

Cancelled flight with no notification

Fronteir cancelled my flight, didn't notify me, I showed up at airport to find out it was canceled. They claimed they emailed me but only emailed me to let me know there was a time change on my flight home. When they realized I was right all they said was sorry and refused to give me any sort of compensation for all the crap they put me through, as well as money (ended up being forced to buy a ticket with another airline at the airport that was very expensive)

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Fly United and loose weight

Booking should have included United Lounge access but this disappeared from my account on the day of travel. Food on the flight was not edible. Should have been breakfast first option was banana bread the second chicken burrito, we choose the chicken which was a mush and one mouthful was enough. On the second leg of our journey (EWR TO TPA first class) We had the burger which was a burnt bun with cheese stuck to the plate on a cremated burger. 10 hours without food!

United

trip_advisor

['Tangibles', 'Responsiveness']

one of the few airlines that still serves free drinks and snacks on board

Delta is one of the few airlines that still delivers excellent customer service on so many levels. they are great with any issues you may have either at the gate or on the phone. the airplanes are pretty clean and modern. they still serve free drinks/ snacks even on short flights. prices are pretty reasonable to most destinations and they are great about keeping you informed in the event of delays. i was scheduled to fly out of NYC to Orlando during the holidays and got a notification about a delay in my flight very early in the day. this helped me take advantage of the extra time running errands and wrapping up things at home, instead of wasting time sitting at the airport. the fly delta app is a great way to have info at your fingertips as well.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Business class huge disappointment.

My husband and I flew to New York and was very disappointed in the business class area. It was VERY run down. Ripped carpet,?stains on the carpet. Stickers on the wall some were old ones and other well… The amount of money we paid I felt frustrated and let down.

AirCanada

trip_advisor

['Tangibles']

Poor onboard service

Emirates has lost its charm. The main course shown in the menu does not exist at all. All they have is a veg dish . You either take it or leave it. They don't have stock of food at all. Business class passengers are facing this issue so think about economy class. By giving the menu they just make a fool out of you. Absolute mockery. Definitely not recommend flight. I did not have a meal on this flight. Many other flight operators really struggle to make it to the top we should give them a chance. Not worth the money. Never will return to Emirates.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Horrible

One of the worst flights of all time. Not only was I disappointed by the lack of entertainment for the flight there was a medical “emergency” where a flight attended broke her finger and they reverted us all the way back to Honolulu airport for a 2 hour delay. Once we depart we no longer are going to Denver because clearly there employees cannot wait as long as us on the flights so they get off on San Francisco where we wait for another couple hours to finally land at Denver. Altogether this was a 12 hour flight with numerous faults from both United Airline customer service and from the lack of attentiveness from the flight attendants. Will never be boarding again but I will gladly accept the voucher for someone else.

United

trip_advisor

['Reliability', 'Responsiveness']

Seamless travel and a good experience but.....

Early January trip to Maui was on time and zero issues checking in and the flight was well serviced and smooth. In flight staff were real pros and accommodating. One so-so experience was an attempt to trade a aisle seat for window. The attendant seemed disinterested in the request, looked at his monitor and very quickly said No ! It seemed a bit arbitrary so when another attendant came to the podium we asked her. She said she who take our name and look. 10 minutes later, voila, a window seat.

AirCanada

trip_advisor

['Responsiveness', 'Empathy']

Garbage trash

Never fly Delta through 3rd party. They overbook;,separate you from your travel partner bags nt day.

Delta

trip_advisor

['Reliability']

The Only Way to Fly In and Out of Sioux Falls, SD

Allegiant doesn't always show up on airline booking websites. You have to go to Allegiant Air online. Their prices are the best, but they do not fly everywhere. I live near Sioux Falls, SD, and it is by far the best way to find flights to and from that city. I am sure other small cities are the same way.

Allegiant

trip_advisor

['Tangibles']

Uma única conexão e tudo dá errado!

Havia uma única conexão em Guarulhos que seria simples não fosse a desorganização e incompetência da Avianca. Saída no voo 6109 as 18:55 para embarcar em Guarulhos no voo 6192 as 20:55, no entanto acabamos por ir parar em Curitiba, sem sequer sair da aeronave e sem ter recebido absolutamente nada para comer, pra só depois voltar a Guarulhos. Assim, obviamente, a conexão foi perdida. Fomos marcados pra um outro voo 6319 no dia seguinte, saindo as 08:35. Assim sendo precisávamos pernoitar e nos foi sugerido um hotel a vinte minutos do aeroporto, sendo que iríamos pagar pela estada e só depois solicitariamos o reembolso. Uma tremenda confusão com uma estada super cansativa, com poucas possibilidades de dormir e comer adequadamente. Um suplício. E isso tudo com dois idosos e um adolescente no grupo. A Avianca está em total decadência.

Avianca

trip_advisor

['Reliability', 'Responsiveness']

Unprofessional, rude, minimum food for passengers but lots for the crew, only talk in Spanish

rude and impolite crew unprofessional service half a lunch for passengers in 7 hours flight and three times meals for the crew at the same flight crew only talk in Spanish and when I said I don't understand Spanish, the crew didn't care pay for water and coffee in 4-hour flight although they had headset, but they didn't provide unless you ask and push them to provide

Avianca

trip_advisor

['Assurance']

DELAY, DELAY, DELAY, DELAY...CANCELLED

Our flights to New York (United goes to Newark) and back were terrible! Trip there delayed several times and ultimately left4 hours late. Had to pay an additional $20 to sit next to my wife as the only seats that come with the price are the middle seats. Choices on seating are slim since almost everything is an "upgrade." (preferred seating.) They CRAM you into the seats! You barely have any leg room. You are miserable for 5 hours. They serve you a little snack packet. We decided immediately on arrival to pay $120 each to upgrade to Premium seats for the return flight. Flight back. Delayed an hour. Got to airport. Delayed another 2 hours. Got on the plane. Sat there for 2 hours. Finally the captain announces that the windshield wipers are broken, they can't fix them and the flight is Cancelled! United tells everyone to just "figure it out." They offer to cancel and give a refund. Hello- I need to GET HOME to Sacramento! They tell us there are no other flights to Sacramento. All other airlines are now charging $1000 one way to get home. Not an option for us! The line for customer service is 600 people long- I have videos. They cancelled another flight to San Francisco due to passengers wanting to get off the plane. All those people are stranded as well. The customer service reps are RUDE, irritating and repulsive. They get into several arguments with passengers. (I have videos) They LIE to passengers. They tell passengers they will not provide a hotel. When called out on their lies, they SCREAM at you, tell you to "Shut up or they won't help" and tell you to sit down. I was sitting and waiting for my wife to make arrangements. Finally, THREE hours after waiting, the guy tells us United won't provide hotel for weather cancellations. I spoke up from the seated area and told him our cancellation was due to United's plane not working properly and the windshield wipers being broken. He SCREAMS at me that if I don't shut up he won't help us. I told him that I had been sitting there quietly for three hours and his reply was "And if you don't sit there quietly I won't help you." Then he announced that the earliest he could get us to Sacramento would be three days later. My wife told him I needed to get home to get my medication. (I am a Diabetic on once a week shots and heart medication.) My wife explained this and that I was cared for by the VA. (I am a Service Connected disabled Veteran.) He was then rude to my wife, told her I could find a VA hospital in New Jersey and then he stormed off. Another customer service rep steps in and after another hour finds us three leg journey home to Sacramento leaving the next evening. She finds us a hotel. It is now 3 AM. Get to the hotel and sleep by 4 AM- check out 12 noon. Need to be to the airport by 6. Flight then delayed an hour. Get to the airport at 7. Flight then delayed another 2.5 hours. Fly to Vegas. Have to spend the night. United does NOT pay for hotel or provide transportation to/from airport. Luckily I have friends in Vegas who pick us up at 1:30 AM and then drive us back to the airport at 9:30 AM. (Others would have had to sleep on airport floor or find their own accommodations.) Flight delayed 30 minutes. Fly to San Francisco. RUN to make our connection at another gate letter. Get on tiny plane (which they are holding for us) and fly to Sacramento. Arrive home two days after the day we were supposed to be home. So- My opinion? United should be CANCELLED! Shut DOWN! I will NEVER and I mean NEVER fly United again! Oh- AND- they KEPT our luggage and flew it to Sacramento two days ahead of us- NO ONE could get their luggage- so we had NO clothes, toiletries or essentials for two days. They provided us a toothbrush/toothpaste and hand sanitizer. Gave us $30 for meals and other essentials. (FOR TWO DAYS!) They have the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFETIME! I don't care if they have the cheapest fare- AVOID UNITED. Dozens of people on FB told me similar horror stories about United.

United

trip_advisor

['Responsiveness', 'Assurance']

EXCEPTIONAL SERVICE ALL AROUND!!

Jan. 25th. 2023 I don't normally provide reviews of airlines unless the service was above and beyond. In this case let me firstly state that we needed wheelchair assistance both going to Cabo & return. The departure from YVR was smooth & on time, the flight similar. My wife utilized the wheel chair assistance from check in to the gate.. no issues at all. Very friendly staff. Our return flight left on time AC979, very courteous flight crew.. no issues. Upon landing (on time) we were met by AC ground crew at the gate and transported through to customs hall. As our gate was the farthest.. this was much appreciated. The AC staff assisted us with processing our declaration and ultimately through customs to pick up our luggage.. wow! Courteous and so welcoming after the flight. I appreciate their is a lot of negative news circulating about air line service.. we are both thankful that our FIRST international trip since covid 2020 was so smooth.. well done AC!!!

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Surprisingly good

I booked through a 3rd company which I will never do again and instead go straight to JetBlue. Although wait times for customer services were long 2hours + ( tornadoes lots of cancelled flights that week) they were very helpful. The plain was really nice staff and pilots were great at giving information (still bumpy). First time flying with them and would again.

JetBlue

trip_advisor

['Responsiveness']

Walk Before You Fly Allegiant

Allegiant airlines is the absolute WORST!!! We were supposed to fly to Myrtle Beach, SC from Harrisburg, PA on Sunday, May 28, 2018. It is now Friday, June 1, 2018 and we are STILL NOT THERE because of the delays and cancellations Allegiant has presented us with. On Sunday the flight was supposed to leave PA at 3:18pm. They customer service rep announced over the intercom they flight would be delayed an hour, than another hour, finally we would be put on a new plane. That never happened and finally at 11:00PM they told everyone to go home and the next earliest flight would be on Thursday, May 31...WTF?!?!?!?! They said there was an "ISSUE" with fuel leaking from the aircraft. We took the voucher for the re-scheduled flight on Thursday, May 31 and when we showed up at the airport, the delays began once again. No reason given this time as to why. Plane was delayed three more times before they finally cancelled the flight AGAIN!!! I understand Allegiant is a low cost airline but the treatment of their customers is un-called for. If you are running an airline, you better be able to put passengers in the sky and get them to their destination. I have filed a complaint with the Better Business Bureau of Nevada regarding this horrible experience. The customer service rep for Allegiant...MICHELLE ID # 71085 was rude and disrespectful and no help at all. She said this happens and if you don't like it oh well. Maurice Gallagher (Chief Executive Officer0 and Andrew Levy (President) run a terrible business and need to solve the issues regarding this airline. DO NOT FLY ALLEGIANT.....EVER! As a school teacher for over 25 years who is in contact with THOUSANDS of families, I will make sure all of them know to never fly Allegiant!!!

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Tired but Nice

Staffs help me change my flight because of the snow. When I arrived in Worcester, my baggage had not come here yet. Staffs told me that my baggage stayed into JFK because the flight canceled last night and my baggage did not come Worcester last night. Finally, the staff of jetBlue sent the baggage to me. I have to appreciate their help, but I hope jetBlue compensate the money I spent in going back to Worcester.

JetBlue

trip_advisor

['Responsiveness']

SSET Website Not Working

Hey all. So I was travelling back from AMS to YYZ and my flight had been delayed 4hrs. When I landed, I had used the Self Serve Eligibility Tool to determine my compensation. The website worked, but had told me to return after 3 days. 3 days later, I had tried to use the website again but after trying to check my eligibility, the website will not load and give me a status. Is this happening to others and is there another way to determine my eligibility? TIA!

AirCanada

reddit

['Responsiveness']

Worst airline I have flight

Awful! Worst experience from the beginning to the end. Rude staff, a disgusting airplane. You have to pay extra for everything, even to have wifi. I felt like I was on a bus. 100 for a carry bag just because I had a little backpack. Not recommended at all!

SpiritAir

trip_advisor

['Tangibles', 'Responsiveness']

Lost baggage and 2+ hour delay both ways (round trip)

Absolutely worst experience I’ve ever had traveling. Not only did my baggage not arrive to SFO, the flight was delayed over 2+ hours there AND back. JetBlue was severely understaffed, which led to long waits at check-in. No signage whatsoever at JetBlue baggage claim area. My brother and I couldn’t help but laugh because of how much an airline could ruin our trip every single step of the way. Two out of the three days we were out in SF were spent shopping for everything we were missing and originally had in the checked bag. Such a headache, never again JetBlue. They did offer to reimburse the checked bag fee originally paid, plus an additional $100 for the inconvenience. P.S. If you want to actually save yourself a little money AND from the massive headache, budget a little more for your flight and go with another airline.

JetBlue

trip_advisor

['Responsiveness']

Horrible service. As bad as dirt.

I have a relative who needed wheel chair assistance and Frontier was acting like it was all a joke. First off, the flight gates changed about 5 minutes before boarding started, and Frontier asked us to FIND and USE the wheelchair OURSELVES to the new gate. Later, we got on the plane (which was really messy from the past flight, most likely because crew members did not clean anything). After the flight arrived at the gate in SeaTac, the crew members told me and my relative to stay until all the passengers LEFT until the wheelchair assistance comes. Keep in mind that we bought Priority boarding (which also includes getting out first when we arrive at destination). Then, when everyone left, I stood on the jetway bridge for 15 minutes, my relative still sitting in her seat, and the crew members were completely ignoring us. So I started asking the manager if the wheelchair assistance is even coming, and they literally asked me to "get off the plane" even though I was still standing on the jetway bridge. 5 minutes later, no one has come. So my poor relative had to walk her way through the bridge into the airport. I asked for the manager's name, but she said, "I'm not allowed to give my name". That nearly made me laugh. 30 minutes later, we found an airport staff worker who wasn't even supposed to help us, come and volunteer to drive the wheelchair for my relative. This wasn't even Frontier who helped us! Overall, it was nearly 10 pm (1 hr. and 30 mins after landing) before we found this airport staff worker. My family and I found this airlines a disgrace and will never go on this again. I suggest either taking Delta, Alaska, or maybe even American Airlines. No wonder this airlines is so CHEAP! PS: Frontier, if you're reading this, teach your staff a thing or two about respect and integrity, if they can even learn how to do so.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Promise Kept.

We checked out of our hotel, had lunch, returned the rental car, and headed to the airport. Before we got there we were notified of a flight delay and then another and then finally 2 /12 hours later the flight was cancelled with no way to get home. The customer service representative was extremely transparent and responsive and indicated we would be reimbursed for all reasonable expenses incurred as a result of the flight cancellation. At the last minute we had to book a hotel room...at high holiday season. There was a single room available at our original hotel at $895 for that evening. I reserved it, booked our flights out the next day on another airline, extended the rental car for another day, purchased lunch the next day and had to pay extra parking fee at my destination. I gathered all receipts and went to the indicated Southwest Air website. All receipts were scanned and uploaded with explanations for each reasonable expense. I received instant notification from Southwest with a confirmation number and a promise to respond within 72 hours. Southwest kept their promises and I receive a full refund of all I requested. They gave me several options for receiving the refund and I choose direct deposit. The funds were available in my account less than 24 hours after receiving approval confirmation. Thank you Southwest for handling this difficult situation with integrity and expediency. We look forward to our next flight coming up in March of 2023.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Couldn’t get food on board because there was no WiFi… 🧐

United airlines has the most expensive rates, the most automated service(impersonal), and the have a “no-contact” pay system through their app. They make you put in your card information because supposedly in every flight they have WiFi in which you’re supposed to use to make a in flight purchase. WiFi doesn’t work and so you’re hungry for the entire flight. The flight attendants are rude and condescending and they don’t give you a choice if their WiFi doesn’t work. In an almost 4hour flight I only got a half full cup of tea. They told me that I had to purchase the tea if I wanted another one. Not only the WiFi but also the itinerary was terrible. It didn’t give me time to eat anything in between flights. Both legs of my trip had pretty serious turbulence. I fly usually spirit and American…. Both are different but I don’t have complaints about them. I did 16 trips (32 flights) this year. The last flight was with UA and it was the worst experience of all.

United

trip_advisor

['Responsiveness', 'Assurance']

Do not use out of Cusco!

Just a warning! We have had to cancel the rest of our holiday as Avianca can not fly out of Cusco when it is raining. Considering it is at a high altitude during the wet season I am guessing that this happens often. The only airline flying was Latam as is has radar guidance. We were unable to keep our booking for the Amazon and had to sit in Cusco until we flew home. Costing us thousands in lost bookings, hotels and transfers. The children were upset as we live in Australia and will never be able to afford to come here again. The if you want certainty, best to go Latam. I wish I had known this 😔

Avianca

trip_advisor

['Reliability']

Airline that treats you so well

We traveled to Nicaragua with this airline, and would thoroughly recommend it. They had initially cancelled a leg of trip from El Salvador to Managua, without us knowing, and we luckily caught it a week prior, and their customer service helped us book the connection, and they gave us a free stay, meals and transportation in El Salvador at Barcelo and Crown Plaza Their service was impressive, all flight personnel with smiles and eager to talk and have a conversation, they served the 7 year aged Flor de Cana rum inflight which was excellent Try to go via Avianca if possible

Avianca

trip_advisor

['Reliability', 'Responsiveness', 'Assurance', 'Empathy']

Line too long

This is the worst airline I’m the world. Pay more for a competent airline! The line was so long to check our bags (over an hour in line) that we missed our flight. I would not recommend this airline at all - if I could, I would give a rating in the negative numbers! Slow moving line pictured.

Allegiant

trip_advisor

['Responsiveness']

Why can't consumers just get what they pay for

Booked a trip for my whole family spent over $7000 in plane tickets, booked online directly with Air Canada, however from start to finish has been a night mare, received several misleading emails, "with various itinerary changes", so confusing!. However we went to airport to leave Canada, on the date and time stated on the original itinerary (thank god we did because all those emails were wrong), not to mention that both times initial flight and then layover, I was sent emails for check in that had "WRONG TIMES" listed. Good thing I did not use email to check in early and constantly referred to my original itinerary. (I am really beginning to think that Air Canada is purposely trying to mislead passangers, so that they miss their flights, so that they can charge more money or have to buy another ticket, I have never had this problem with westjet). Fast forward to today and my husband went to catch his return flight, received emails for early check in yesterday, one was two hours later than time on itinerary, then other email was showing exact time as what was on the itinerary, however when my husband got to the airport they are saying that "they missed the flight..........huh!", Zero notification about flight time change etc. I am so fed up, never experienced anything like this in my entire life!!!!!! There should be a negative rating for this stupid air line. P.S. forget trying to call their 1-888 numbers they will have online for hours........with no intention to help you.

AirCanada

trip_advisor

['Responsiveness']

They changed the schedule. Added 9:55hrs stopover, no hotel as their rules require min. 10hrs

They changed the schedule and added a 9:55 hrs stopover but refused to offer a hotel as their rules require a min. 10 hrs.

Emirates

trip_advisor

['Responsiveness']

Great flight from Chicago to Cancun and back

Both flights were very good. We purchased basic economy but being a Mileage Plus members, were able to upgrade to better seats. No delay, no hassle flights. Thank you, United.

United

trip_advisor

['Reliability']

Help! Can’t Check In!

My wife and I planned a fun trip for me to meet her in DC after she wrapped up business near the capital. Unfortunately, I ran into issue after issue with Frontier’s check-in, and customer service. Let’s kick this long winded feedback off shall we? As I was preparing for my departure, I attempted to check in the morning before my flight. However, whether it was from their app, via their check in reminder email, or the website from my laptop, I was denied the ability to check in. (This happened again when I tried to check in for my return flights). I then reached out to their live chat for support and was redirected to a customer service agent…who never responded in the chat. Not wanting to risk missing my flight, I went to the airport well in advance in hopes that the representatives working for frontier at the airport would be able to help me. They were stumped for some time, but were eventually able to get me checked in and print my tickets. However, when it came boarding time, my boarding pass denied at the gate. I heard them say, “We gave away his seat…” I was very lucky that the flight was not full so they were able to seat me, even in an upgraded seat! At this point I was just happy that the stress was over and that I’d be able to make it to DC and see my wife. Nearly a week later as we prepared for our return trip home, I was hit with the same errors with checking in that I had before I left SLC. However, as a fun bonus level, in addition to the check in error there was a notification on my profile that I was being billed additional fees towards my previously purchased flight, and in order for me to check in for my upcoming flight home, I would have to pay all charges first. I wondered to myself, “Is this for the upgraded seat?” No, they said that was a free upgrade at the gate. “Did they not pull the price of the plane ticket from our account?” Yes, they did. “Did I accidentally select a new/upgraded seat for the flight home when reviewing my flight itinerary?” I checked and I hadn’t. The problem was, is that there was NO description for what in the world the charges were for. I went another round of the waiting game worh Frontier’s 24/7 “live-chat.” I waited over three hours to no avail. The Frontier customer service may not be that responsive, but I bet they are straight killers in hide and seek! (At least when it comes to the hiding part). We went to the airport and went round two with no one really knowing what solution to the problem was, and then being told that we’d just have to pay the fees regardless of not knowing what they were for or why they were even there to begin with or I wouldn’t be able to fly home. I told them that I was happy to take care of whatever I needed to, I just wanted to know what the charges were for. Without missing a beat, the Frontier service representative simply said, “Sir, this is Frontier. This is our policy. Would you like to pay credit or debit?” So, I won the bonus level! It turns out it only took handing over my credit card. All jokes aside, we’ve flown frontier before, and we’ve lucked out with positive experiences. However, this was likely our last experience with them. I still don’t know what the charges were for. No one seems to know why I couldn’t check in, and I was lucky that they had extra seats on my first flight. The service agents at the airport did what they could, but they seemed totally ill-equipped to deal with problems that they just weren’t familiar with, or trained to handle. I don’t hold any frustration with them in the slightest. They were doing the best with what they knew, and I likely wasn’t the only person that they had to deal with regarding the same errors on Frontiers part. Best of luck to anyone flying with Frontier! Hopefully it goes as smooth as is currently possible.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']