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Awful

This was our 2nd year in a row flying Air Canada to Greece. We had no problems in 2018. This year, however, there were multiple issues. Our flight from San Francisco to Montreal was fine. The plane was nice and the crew was great. However, for our flight from Montreal to Athens, things changed. After an aborted takeoff, they tried to figure out what was wrong with the plane. When they couldn't fix it, we were returned to the terminal and a new plane was assigned to our flight. The problem was that our boarding time kept getting pushed back without explanation. Every time we'd look at the sign, our boarding time was pushed back again. After a couple of hours of this, we were issued food vouchers, which of course indicated that we were not boarding for quite a while yet. The problem with the vouchers is that not everyone was issued the same amount. In our group of five, we had three different amounts handed out to us. After a couple more hours (still without any explanation from the airline), and some yelling from some of the passengers, we were finally able to board our plane, departing 7 hours later than originally scheduled. Ultimately, we arrived in Athens 7 1/2 hours late. To "compensate" us for the inconvenience, Air Canada offered us a whopping 15% discount off of the original price of a future flight booked through their website. In other words, they apologized for the massive inconvenience and complete lack of communication by offering us nothing. On the way home, again in Montreal, we were not given seat assignments until about five minutes before the doors to the plane were closed. When we dropped off luggage in Athens, we were not able to get seat assignments. When we arrived in Montreal approximately 12 hours later, there was no one at our gate to talk to. After grabbing lunch, we went back to the gate to see about getting seats but we were constantly told to wait. They finally admitted that the flight was too heavy and they were waiting to see if anyone would volunteer to get off the flight before they would give us seats. When we were allowed to board, there were still empty seats on the plane and they remained empty for the flight. And I almost forgot: When a flight is six hours, like the one to/from SF/Montreal, there's no excuse for not providing food. Selling snacks doesn't count and is completely lame. This was one of the worst flying experiences of my life. The only reason I ranked them "poor" instead of "terrible" is because in the summer of 2018 it was nothing like this. I will never recommend Air Canada.

AirCanada

trip_advisor

['Responsiveness']

Low price big joke

4o lbs for luggage what a joke! Several people at ticket counter had to take out items. Said they weighed at home and under 40 Lbs but at airport same suitcase suddenly weighed 3-4 lbs more! Bought suitcase to carry on. It measured correctly. They checked at airport wheels stuck up about 1/2 inch. They charged $50. Lots of yelling and rude people... Allegiant employees. On way home flight was cancelled after several hours. Offered to fly home next am on same plane. We had to figure out rental car to drive 21/2 hrs to Ft Lauderdale to get 3:330 flight. Got home at 8pm instead of 11:30am. Sure hope we get reimbursed for all our extra costs! Plane home was filthy! Gum and sticky candy all over floor and seats!

Allegiant

trip_advisor

['Responsiveness']

Good For Short Haul Only

The plane seemed to be very cramped. Brought our own food on board which was a good idea. The really bad thing about this flight was how disgustingly dirty the bathrooms were. Please someone clean the waste regularly. And the bathrooms are incredibly small. Very dirty floors too. The toilet paper must be .5 ply as it was so thin. The bathrooms are a very weak point for Delta planes as our previous flight 2450 from Vancouver to Atlanta: the bathrooms were just as disgusting!

Delta

trip_advisor

['Tangibles']

Tokyo-NRT- Lay flat or not

Wow- Once you use the lay flat seats from any airline- its tough to go to the back of the plane again- Flew from Argentina a few years ago and now can't see myself or wife using any other kind of seat for flight over 6 hours-That said just flew from Atlanta to Tokyo round trip on the Delta One- A350- its the best lay flat i thin around; flew the Boeing 777, 767, 747 to Singapore -all are a little behind the A350 that Delta One uses. The only thing about some of the other flights i did was the very attractive stewardess's, along with their very polite and pampering of male customers. :)

Delta

trip_advisor

['Tangibles']

They forced me to check in my carry on bag and they kept ignoring me very rudely when I wanted to know the reason!

This is the first time in my whole life writing a poor review and that’s because I had the worst experience today. I fly once a month; so, I have taken different flights from different airlines. Air canada is the only airline that I never ever recommend anyone to try. Terrible airline, airline crew are Extremely rude and disrespectful, they have Zero understanding. They force you to check your carry on bag in but they don’t take the responsibility to deliver it in destination. Check in your bag and you’ll never get it back. Always delays the flight. I will never take air canada flight even if there is no flight to take.

AirCanada

trip_advisor

['Tangibles']

Again, good service

Again, Avianca is getting better everytime. Flight on time, crew very helpful. Nice plane, good enterteinment for kids and adults, food quality was actually better than expected. Good experience

Avianca

trip_advisor

['NA']

Expected Better.

I boarded the plane ontime, we were sat in our seats awaiting to leave & were sat there for around 45 minutes until the Captain announced that we would be delayed for a further 20 minutes, due to a problem with the left hand side of the engine. Through the duration of the flight the attendants were very abrupt, they came down the aisles witjout regards for the passenger's in he aisle seats. They left a young Mother to comfort a very young baby who was crying, instead of at least showing concern & trying to comfort the child. I had the unfortunate experience of a rude comment from a Male Atttendant, I asked for a tea with just Milk, he replied to his colleague " Never heard that before from an Englishman" & they both laughed. I explained on landing that we had literally 11 minutes to make our connection in the airport, 1 attendant said "You had better be quick then", my wife had an ankle support on for damaged ankle ligaments. We inevitably missed our Connection to Manchester causing us a 2 hours 45 minutes lay over in Frankfurt, we were tired & upset. We then had to re-arrange our Pick Up in England around the expected time of arrival. I had read that they were in the top 3 world airlines & was originally excited to fly with them but this had been quashed. I expected just basic, common decency in a customer service industry & some understanding, this was not evident at all. I will only fly with them if need be again, I think that there is a Class Distiction & they care/ cater for only the needs of customer's in Business Class.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Don’t fly air Canada

The service is terrible no drinks while delayed over 2 hours on the ground Business class service is terrible staff are rude too

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

We had an excellent flight.

The Air Canada 767 was operated byOmni Air International. It was as close to a flawless fight as possible. The crew we excellent.

AirCanada

trip_advisor

['Responsiveness']

are you surprised I gave it 5 stars

The flight was on time, the staff and crew were friendly and efficient. The flight was non stop. Of course it was a no frills flight. I don't think Frontier hides that fact at all. Yes the seats don't recline and are not plushly padded, but I'm 6'2" and had room for my knees. Both my wife and I flew round trip with 1 bag for less than 1/2 of a different airline that was not non stop. We flew out, flew back, no runs, no hits no errors. I'm good with that

FrontierAirlines

trip_advisor

['Tangibles', 'Reliability', 'Responsiveness']

Great airline to fly with! Pleasant staff.

We have flown Allegiant Air many times and have always had a pleasant experience. All staff is nice and the planes are up to date and clean. Not having to fly into large airports is such a plus. No headaches or anxiety so you can just relax on your business or vacation trip. $252 total with fees round trip for TWO from Toledo to Phoenix. Delta out of Detroit wanted over $1,000 and the flights were red-eye.

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

JetBlue or nothing

My wife and I always prefer JetBlue over all airlines . And not that our 1 year old is traveling with is , JetBlue makes everything easy and comfortable. Plus the JetBlue points are fun and easy

JetBlue

trip_advisor

['Tangibles', 'Responsiveness']

What are in those giant suitcases and how did they get through TSA?

I fly Basic Economy no matter who I fly. A book bag works for me and has greatly simplified my life. I am never stressed about my bag fitting or gate checking. I can’t buy any souvenirs because a book bag barely carries a full week of clothes and an extra pair of shoes. (Oh yes you can....I squeeze the air out of everything like a bell jar) As much as I like a Frontier, they are like an acquaintance that just can’t commit to a relationship. I will choose United for nearly all my travel.

United

trip_advisor

['Tangibles']

Another Great Flight on JetBlue

We love flying on JetBlue. They have the most space in Economy out of all the American airlines, their staff is extremely friendly and courteous, and they realize that they have a great reputation with travelers. We flew the Saturday before Thanksgiving out of Boston and made great time. Boarding was quick and easy and we pulled away from the gate on time. The flight experience was great. The flight attendants came through multiple times to hand out snacks and drinks, as well as to collect trash. The A320 that we were on had the "help yourself" market spot in the middle of the plane, which means we were able to get a snack/drinks whenever we want. I am a big fan of JetBlue and always recommend flying them!

JetBlue

trip_advisor

['Tangibles', 'Responsiveness']

Bags fly Free!!

We usuallyfly JetBlue to Houston, Tx, but this time we were moving our son back home after 4 years of college. Since bags fly free on Southwest, we really didn't have to think twice. Since we got to check two bags each for free, it was a massive savings!! By far the cheapest way to get everything back home. Of course we all enjoyed the Graduation Ceremony too! lol The flight went well and all of the bags arrived as they should. The only negative was not being able to choose our seats ahead of time. This is the only thing that I don't care for about Southwest.

SouthWest

trip_advisor

['Tangibles', 'Assurance']

Nightmare

Nightmare on JetBlue. Lost luggage, double booking, missed connecting flights due to flight delays, and zero customer service. Worst Tavel experience ever. Have spent hours on hold trying to resolve. Be warned.

JetBlue

trip_advisor

['Reliability', 'Responsiveness']

Good Flight

Recently flew from Los Angeles, California to Cancun, Quintana Roo, Mexico on United Airlines. No too bad of a flight. Checking at LAX is a bit of a hassle using their automatic checking machines. Several were not working which created a very long line of disgruntled passengers. Finally cleared the boarding process and proceeded to the departure gate. No problems. Arrived and waited about 1 1/2 hour to board the aircraft (Boeing 737 Series 900 aircraft). Flight was eventually called and boarding took place. Again no issues. On board: over head bins are large and was able to fit my carry on, in it without difficulties. Seats are small, very little leg room and seats barely recline. On flight entertainment system ok. Had a good selection of current movies. In flight service: Adequate. Meals available for purchase. Arrive at Cancun Airport approximately 20 minutes earlier than anticipated. Overall not a bad flight, as it served its purpose and got me from one location to another. Would recommend this airline.

United

trip_advisor

['Tangibles']

GARBAGE

This is the first and last time I fly Avianca. My flight was RIO->BOG->FLL. The stop in BOG was 20 hours. That's fine, I picked this flight because it was SIGNIFICANTLY cheaper so I figured I would leave and go see Bogota. I booked a hotel and planned to see the city, get a nice sleep, and go to the airport early to board my connection. I was not emailed or informed, even after speaking extensively with customer service, that I needed a yellow fever vaccination in order to leave the airport in BOG. YOU WOULD THINK THIS GOD FORSAKEN AIRLINE WOULD EMAIL ME OR NOTIFY ME. But NO. Now I am stuck on this 20 hour layover from hell, like Tom Hanks in the Terminal. I asked these degenerates in customer service if they could change my flight. They said, sure, we have a flight leaving tonight and it will cost ~$2k per ticket. WHAT? REALLY? This was the idiot's exact wording: "Sir, it is your responsibility to check with your consulate to verify any vaccinations you will need." ARE YOU KIDDING ME? WHO IN THE HISTORY OF FLYING HAS EVER DONE THAT?!?! NOBODY. Apparently the requirements to get this job are the following: 1. Only speak one language (Spanish). Definitely not English or Portuguese. 2. Be completely Incompetent. 3. Be very rude. Anyway, since I have 18 more hours to kill, I will be writing some nice reviews for this garbage airline.

Avianca

trip_advisor

['Responsiveness']

damaged stroller, no human to talk to within their 4 hour policy

attempted to make a claim, sat on hold for over an hour so hung up and decided I would handle later. However when we arrived at our destination and I called Allegiant, they would not do anything because I exceed their 4 hour limited liability policy. now I have a broken stroller that was GATE checked.

Allegiant

trip_advisor

['Responsiveness']

Only way to fly!

Southwest is such a great airline! No charge for checked bags and nice flight attendants. Nonstop to Cancun from Denver was a breeze. And they have free movies you can stream on your device!

SouthWest

trip_advisor

['NA']

An Airline Company That was Once Great

There should be "negative" stars for how AC handled the poor weather conditions for their flights on Friday December 15th 2023. AC alerted me that my AC flights may be delayed or cancelled, in case I needed to change flights. Since I needed to be back at work that Monday, I found alternate airlines to get home. AC informed me there is no penalty for the flight changes. Then informed me they would not refund me the money but credit my account. Then they informed me that when I tried to use my credit at some later date, there would be $100 "admin fee." all this was explained to me with an amazing attitude of indifference, as "company policy". As if any company's "policy" is divinely written and inviolate; leaving a customer to "stew". This is not the first time AC's customer services have presented nothing less than apathy (if not rudeness) to their customers. Sad, unprofessional and not without consequences.

AirCanada

trip_advisor

['Responsiveness']

Refund or trying to talk to customer service impossible

I was trying to talk to customer service and was sent to a cruise ship booking telemarketer. Filling out the form is impossible if you have no frequent flyer number. Website makes it impossible to reach anyone. Seats are small and uncomfortable.flight was late without explanation. Staff inside the plane were rude. Will fly jet blue and pay a little more, it is worth it. Frontier you have failed and your customer service is zero. Would not recommend.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

horrible experience ever

horrible custoner service my carla at gate E8 horrible she closed the plane doors and refused to let me payfor ny baggae and board the plane never flying here again ever hope it gets closed down

FrontierAirlines

trip_advisor

['Responsiveness']

Friendliest flight crew EVER!

I will be flying Southwest whenever possible from here on out! It was such a pleasant experience - amazing crew, timely service - we even arrived a few minutes early. They made the flight as personal and comfortable as possible.

SouthWest

trip_advisor

['Responsiveness']

average flight

Average trip-nothing outstanding from a positive or negative view. Snappy flight attendant uniforms.

SpiritAir

trip_advisor

['Responsiveness']

spirit is okay

The seats aren’t the most comfortable. The boarding process goes by pretty fast. My plane was very clean in general. Snacks and drinks are expensive.

SpiritAir

trip_advisor

['Tangibles']

Welcoming staff, but jet and boarding area too crowded and not all pax keep mask on

Planes book every possible seat. during reg times everyone prefer space, but during covid it doesnt feel safe!! way too crowded. some pax removed masks and took repeat requets from crew to attend, wait area at gate in ATL so so crowded, no where to space out. (FLL airport was better). Safety concern. Also SW canceled a flight due to weather, texted about cancel, but didnt provide alternative, NO ONE picked up phones on Sat night before flight (was on hold for 2 hours and then gave up, dont think anyone would...). Also SW forgot to refund paid for cancelled flight, and took 3 calls from airport staff to take care of it. Despite of it all, I think they are a friendly honest airline, I appreciate baggage policy and will remain a loyal pax. Would love to see empty middle seat till virus is over.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Long-time customer WOWed once again.

I've been flying with Southwest Airlines regularly for business and leisure for over a decade, and while I can't think of a bad experience off the top of my head, I recently took a flight from Atlanta to Phoenix on one of their new commercial airliners and I was absolutely impressed. It wasn't immediate. As I settled in I realized how much room I had, and how clean everything was. Okay, the airplane is new so that shouldn't be much of a surprise, I know. But then the service started, and it never stopped. Typically attendants come by when it's time to hand out snacks and beverages, occasionally to collect your trash or to tend to someone's needs/whims/dumb questions when the service button is pressed - you know, the button that is the second most important button next to the one that activetes the emergency landing gear so you better be on fire if you dare use it. but the service on this flight was like a reataurant. Attendants where constantly going up and down the aisles to offer water, coffee or simply to throw away your trash (many times over). It was SERVICE! Not like, this is what is included with your fare, knock yourself out service. More like, service is part of who we are as a company, and it is part of what we do in everything that we do kind of service. Good job, Southwest Airlines! A customer for life. If only you gave out those coffee biscotti in every flight, you would be perfect.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Absolute worst airlines and customer service!!!

Make sure to check in online. If you don't your bag will cost you double. Frontier charge us $75.40 for 1 bag. Since we did not check in online.

FrontierAirlines

trip_advisor

['Responsiveness']

Smooth flight

Flight was on time and very comfortable. Flight was full, yet the flight attendants handled the loading of the plane and providing refreshments in a timely manner.

Delta

trip_advisor

['Responsiveness']

Fly from Lima to Cusco

Booked 6/2/2019 3:00PM flight from Lima to Cusco last Dec., but later airline canceled our flight and put us to 6:00PM flight. We have to wait additional 3 hours at Lima. :-(

Avianca

trip_advisor

['Reliability']

Very Good!

Excellent service, the gentlemen serving the business class on Flight 2423, Jan 14 2023 was attentive and courteous, serving drinks every once a while and notifying us the info for our next connecting flight

United

trip_advisor

['Assurance']

Esperaba más del personal colombiano

He viajado en varias aerolíneas a través de mi vida y siempre me esperé que viajar en Avianca sería una experiencia inolvidable. No fue así. He viajado a Miami en varias aerolíneas, desde Saeta (ya extinta), hasta Lan, en todas me he sentido confortable. Cuando compré los pasajes en Avianca, esta vez que fui, pensé que el personal de a bordo colombiano sería el que mejor me atienda en clase económica, no fue así. Tanto de ida como de regreso de Colombia a Miami, las aromosas siempre fueron displicentes y groseras en su comportamiento. Su rostro reflejaba fastidio constante y cada pregunta era contestada con frialdad y sin mirarte a los ojos. Me estrellé, porque con gente de Colombia uno siempre encuentra calidez, con este personal no. Habían mestizas, afro colombianas, pero todas con sangre de hielo al parecer. Más bien, el personal de abordo de los vuelos Guayaquil - Bogotá y Cali - Guayaquil, fueron excelentes anfitriones. Los del vuelo más largo, es mejor olvidarlos. No volveré a viajar en Avianca, porque para mí el disfrute del viaje comienza desde que pones un pie en el aeropuerto.

Avianca

trip_advisor

['Assurance']

Easy

The flight took off and landed on time. Seats were comfortable with plenty of knee room, which we purchased (I'm 6'1"). Friendly attendants and good service with drinks and snacks. Good tv/wifi available.

JetBlue

trip_advisor

['Responsiveness']

Please make your self a favor and never travel with frontier

The flight was delayed because of the weather which i understand and no complaint about it, but cancel the flight because the staff was out of their hours? Take us from Santo Domingo to la romana to sleep on a motel for 3 hours and then come back to Santo Domingo and delayed the flight again, Never got my bags, I lost 2 other tickets and who will be responsable of it? The plane we were supposed to take today smells like something it’s burning and they just took us out of the plane again, I never travel with this airline before and I just got a last minute ticket and it’s the only thing I regretted on my whole life.

FrontierAirlines

trip_advisor

['Responsiveness']

Customer Service is a nightmare

JetBlue customer service is unyielding. They will not help in any way if your flight is cancelled or even if your vacation was cancelled because they did not offer another flight. You can CALL them, but you will be on hold so long that you will have no choice but to hang up so that you can get on with your day. I have been on hold for over an hour and the agent was adamant that I could not be compensated even $25. She asked me if I could hold and I said yes and several more minutes went by, making the call to customer service well over an hour long, and then she dropped the call. I have flown JetBlue maybe 4 times and I have a TruBlue account and the lady hangs up on me? And I was not given one dollar back for the vacation time I lost when JetBlue had to cancel my flight. It was a nightmare dealing with them. An utter nightmare. You will be on the phone for hours arguing back and forth and they will not budge an inch. As a matter of fact, they will hang up on you and you will have to call back and explain your situation to a totally new agent. They suck I will never fly JetBlue again.

JetBlue

trip_advisor

['Responsiveness']

Back in the USSR....

At least that’s what my round-trip from Southwest Florida to Toronto was like. Poor service, ancient planes, delays....A picture of Brezhnev on a bulkhead was only thing missing. I did get a $20 voucher for donuts at Tim Horton’s. Of course I did want to endanger my health any by eating that toxic mess. Wasn’t I in enough danger using an airline that had 3 hour “mechanical delays” coming and going!? Do you think I got a “free” sandwich on the plane? And the plane stank! I realize that the airline industry is in major decline but this was absolutely a horrible experience. I have to go back in April and would prefer to take the St. Lawrence waterway or Aeroflot.

AirCanada

trip_advisor

['Reliability', 'Responsiveness']

You Get What You Pay For

Nothing fancy, this flight is is bare minimum traveling - no drinks, no snacks, etc. That being said, the flight was clean, well managed, and ON TIME. I travel quite a bit and thus far Frontier is leading on the take-off-on-time front.

FrontierAirlines

trip_advisor

['Tangibles', 'Reliability']

Great staff, friendly service, quick flight!

I used Spirit Airlines and would definitely use them again. It was a highly-positive experience at a great price.

SpiritAir

trip_advisor

['Responsiveness']

Long, hard flight

Food and service were mediocre. Cabin staff were arguing across the aisle at one point. Not a great choice menu wise. A380 was smooth and exceptionally quiet - very comfortable. 777 was extremely noisy. Check-in and baggage claim were reasonably easy and quick. Toilets were often untidy and littered - didn't appear to be a lot of checking. Flying via Bali and Dubai made for a long trip and bussing to transit lounges made movement at each airport difficult and somewhat confusing. Often a lengthy walk.

Emirates

trip_advisor

['Tangibles']

Worst Experience Ever!

My flight back to NY was delayed for two hours and later cancelled. My flight was supposed to be on 9/25/23. The Frontier employees stated that the next flight to NY would be on Thursday 9/28/23. The Frontier employees were extremely rude and stated that there was nothing they could do. They even refused to pay for hotel accommodations! I purchased a new flight on JetBlue Airlines to go home and requested a refund from Frontier which stated should take 7 business days. Do not book with this airline!

FrontierAirlines

trip_advisor

['Responsiveness', 'Reliability']

Scam Airline.

beware the personal item size policy is 14 x 18 x 8. however they still charged $100.00 for a bag that was designed to fit under the seat specifically and is 14 x15 x8. this airline is a scam and doesn't honor it's own bag policy. had no choice but to pay the extorsion fee since it's too late to change anything when at the airport.

FrontierAirlines

trip_advisor

['Responsiveness']

“Their prices are a joke and rip people off”

Frontiers ticket is BS, you buy a ticket because it sounds like a deal its really not a deal. They want to charge you for a seat you’ve all ready paid for. We have young minors below the age of seven and should be seated next to a parent and yet we need to pay extra to be ensured they are sitting next to a parent...when you purchase a ticket I thought that was for a seat on a flight. Maybe with Frontier it ensures you have a seat on the wings. By the time you pay for everything you could have bought a ticket on a better airline. LOOK INTO ALL THE EXTRA CHARGES BEFORE BOOKING WITH FRONTIER. I’m booked for a March trips I’m sure according to other reviews I’ve read the interior comfort will be less then average. They definitely are not family accommodation.

FrontierAirlines

trip_advisor

['Responsiveness']

Delayed due to rocket launch!

Boarding was late to begin with and no reasons given. Then we sat inside the plane for half an hour with no movement. The plane pushed away from the gate and then we sat another 20 minutes before the pilot came on to tell us that there was a rocket launch about to happen so we couldn’t take off!! Do they not get this information in advance? We sat in the plane till the pilot was given authorization to take a different flight path to Toronto (where we were to make our connection to Calgary). Even before we took off, due to this delay we knew that we’d miss our connection in Toronto. Once we landed, everyone who had to make connections and missed them, lined up at the Air Canada service desk and it was a painstakingly slow process to get people onto other flights. We were lucky in that the last flight out of Toronto had not left for Calgary yet and we did manage to get on that flight home! What a hassle with flying these days!!

AirCanada

trip_advisor

['Responsiveness', 'Empathy']

Sw bad bad

Diabolical. Come back Kelly. Sw used to be great, would only fly with them. No longer, they have lost their way totally, avoid

SouthWest

trip_advisor

['NA']

United is the WORST!

I couldn't print a boarding pass at home and when I got there I had to go to Terminal C to print the ticket and Terminal A to catch the flight! I could have driven there quicker!

United

trip_advisor

['NA']

Stole $1500 from us

After having to cancel a trip due to coronavirus, I received credits valid for 90 days. I tried to rebook numerous times since then, but the flights had since been discontinued and so I’d been waiting, hoping they’d come back. I sent two emails with only generic replies full of non useful information on how to proceed. I checked again yesterday and in order for me and my family (including an infant, preschooler and kindergartener) to get to our destination, the only flight would require us to have a SIXTEEN HOUR layover overnight.... both ways! I tried calling but after an hour on hold gave up. I called again today and after two hours on hold, finally got through to a rep and was told our credit expired yesterday and we were denied an extension. We waited another 45 minutes on hold for a supervisor. After letting her know we just wanted an extension until the schedules come back a bit and flights are added back, we were told that’s against policy and she hung up on us. We had never flown frontier before and it looks like we never will. They are basically stealing money and lying by claiming they’ll work with customers and they can rebook, however flight options gave been drastically reduced. They’re basically just stealing from families in an economic crisis.

FrontierAirlines

trip_advisor

['Responsiveness']

Cheap airfare gets cheap service

I hate Allegiant Air, what a lousy airline, zero concern for comfort of passengers. Horrible baggage policies, very punitive and the worst in the industry. You get what you pay for. If I never got Allegiant again I will be happy!

Allegiant

trip_advisor

['Tangibles']

Good experience

Read a lot of bad reviews and was a little worried, but my experience was exactly the opposite. Both flight to Phoenix and the return were exactly as scheduled. Smooth ride both ways

Allegiant

trip_advisor

['Reliability']

Lost Luggage

Air Canada is the worse airline hailing from Canada. I arrived from Toronto Canada from Thursday 15th Dec to the Turks and Caicos Islands up to now I have not received my luggage. The flight came in every day since I have arrived and I have not received this is ver unacceptable. This is the worse airline when traveling to the Turks and Caicos

AirCanada

trip_advisor

['Reliability']

Very good service

The crew service in the gate was amazing specifically (Lubna) helped me to change my flight, she was friendly and professional

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Delayed and stolen baggage

I am having the worst trip ever due AVIANCA. First, to buy an international flight from US to Brazil, over an hour on the phone was required, because they won't do it Online. We started the most crazy trip to BR departure from Dallas to San Salvador, where we stayed a night, then due a delay, we lost our connection to Sao Paulo and stayed another night in Gogota. After 3 days traveling, we arrived in our final destination without one bag. I expended more than a week calling for the bag, but no information or assistance was provided. Also, a change on the return was requested, and they did... Only for me, not for my wife, when I called asking them to correct her ticket, they informed that the 48hs time for changes was passed. After more than 1 hour on the phone so they could correct (my 5th hour with AVIANCA on the phone, not counting the 3 hours in Bogota trying to get new tickets to BR). Finally, here I am, without ALL the Christmas I've bought for my family, stressed out with the worst airline company I had to deal with, hoping that my trip back home at least bring me safe. I am not exaggerating, I am saving details actually.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Nightly flight into India with an OK experience

Connecting from DXB into Bengaluru in this Boeinf 777 give a different experience than the A380 business class from AMS into DXB. Just lie flat, no cabin feeling / privacy. But ok for a 4 hr flight. Staff was friendly , food did not use as we had enough in the lounge at DXB.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Good standards maintained overall

Nowadays there is a vast choice of airlines for international flights but I decided on Emirates as my earlier experience was good. However in between I had to fly different airlines because of various reasons and this time decided that i must fly Emirates again. I am glad to state that they have kept up the good standards like courtesy , service , attentive to the needs of passengers , cuisine etc. But I would like them to reserve the whisky Single Malts like Glenlivet / Glenfiddich instead of the Dewar/Black Label they served on these flights.

Emirates

trip_advisor

['Assurance']

Scam not trust worthy! LIKELINESS TO RECOMMEND .000!They make you select 1 which I would never give them a 1!-5 stars!

Would not recommend to my worst enemy! The costume service can not even speak English so don't expect to get any kind of help from them! Then they screw you over with their 24hr cancelation it's a lie! They charge you your ticket and an additional $99.00 dollars what a joke they are a scam. Will never Fly with them again or recommend them to ANYONE I know. Pay a little more and get a respectable airline! They are definitely not one!

SpiritAir

trip_advisor

['Responsiveness']

Nice flight, roomy seat....

Comfortable flight...one attendant a little 'testy' to the customer sitting next to me! Nothing outrageous but, a bit 'snippy'. Maybe she had a long day!

Delta

trip_advisor

['Assurance']

Not as bad as what I saw online.

We book our flight 4 weeks in advance and saved a $1000. The seats were tight for me, I am 6'3" and it was ok for the 2 to 3 hours we spent traveling to Florida. We purchased the checked bag and carry on, which we found that size wasn't that important even though our bag was one inch over sized. They are mostly concerned that you payed for the carry on. The seats were OK and I would compare them to riding on a bus. Now that I have done it I think the next time would be easier.

SpiritAir

trip_advisor

['Tangibles']

The Worst Flight Experience Ever

On Tuesday February 7th 2017 we had the worst flight experience ever and one we hope never to repeat. This was on a Boeing 787 Avianca flight from Bogota to Heathrow, Flight Number AV120. I have always survived long haul flights (I am claustrophobic), by choosing and sometimes paying for a window seat. I distract myself with landscapes and seascapes and I enjoy sunrise and sunset above the clouds. The most spectacular sight I have ever seen was flying over the Greenland ice cap on a flight from Heathrow to Denver. I do not choose, nor can I control, the claustrophobia. I appreciate that some passengers object to a cabin ‘flooded by light’ but it is possible to prevent this with a blanket or a coat. I just need to be able to see out. On the flight in question the electric windows (a new experience for my husband & myself) were crew controlled at the darkest setting until 12.30 GMT (07.30 Bogota time) by which time I was very close to major panic. This enforced darkness deprived us of sunrise and several hours of daylight. It also added to the time zone confusion of landing at Heathrow with only 2 hours of daylight left. My husband’s comment was that he ‘felt like a battery hen’. If this sort of control is the future of flying then I am going to find long haul flights impossible. It is not an experience I ever want to repeat. Heather Wilson BSc FRGS

Avianca

trip_advisor

['Empathy']

Flight Review

Amazing service! Landing and take off was good too! I loved how helpful and attentive the crew was on my flight. Would definitely fly with them again.

SpiritAir

trip_advisor

['Assurance']

Horrible, dirty and rude service.

I had to book a flight from Atlanta back home to Vegas after driving from our original origin in Orlando to escape the path or hurricane IAN. From the minuet we arrived at the airport the customer service was terrible and all the employees were rude and condescending. The gate was changed 3 times and the flight was delayed a hour. After boarding the plane (that they never cleaned) we found empty cans of soda and trash everywhere. I will never fly this airline again and I will never recommend it to anyone. They state low fares but don’t mention you have to pay for every single add on to which at that point it’s the same cost as a regular carrier. Horrible!!!

FrontierAirlines

trip_advisor

['Responsiveness']

Stuck in the stone ages

I hate when people leave 1 star reviews based on one terrible thing when everything else is relatively okay, but this is a special circumstance. JetBlue has the WORST website interface and clueless customer service agents of anyone I have ever had the displeasure of doing business with. I can't log into my JetBlue account because my password was made "prior to July 31, 2020" and therefore I have to reset it. But when I try to reset it, it just says "Oops an error occurred." No information, no other options. So I reach out to customer service. After waiting more than TWO HOURS for their CHAT associate, I explained the issue. They were able to immediately trigger me the password reset email with a link. Great, off to a good start. Except when I click the link to reset my password, it doesn't let me. It gives me a list of requirements -- can't be a previous password, can't have my name or username, must have letters lower and capital, must have a number, must have a special character, must be at least 10 characters, blah blah blah. Never mind that none of that has been proven to increase login security, but we'll ignore that for now. I do EVERYTHING that is required of me. Uppercase, lowercase, number, special character, over 10 characters, not a previous password, etc. "ERROR: Please input a valid password." So I tell this to the agent. They proceed to copy paste their password rules. One of which says it can NOT include a special character. Funny, I say, as this is literally on the list of things you should have in your password. Never mind -- I remove the special characters and continue. Same error. The agent then sends me ANOTHER email with a password reset link. Well this time it goes through, somehow. Great, so now it's time to login. And I get the same error message as before -- that my password is too old and needs to be reset. They decided to have me change the email on the account to a new email. Which I did, and they sent me a third email password reset link. Same thing happens again -- I reset the password (to something brand new this time, just in case) and I still can't login. I tell this to the agent, and then we get disconnected. So I connect with a new agent. Basically copy and paste my first experience, and that was my second experience. She had me do exactly the same thing again, as if banging my head against a brick wall was going to magically fix their site. She sends me a fourth password reset, I choose a new password AGAIN that is brand new, never used before, etc, and it resets -- but won't let me log in. Same error. I tell her this, and she copy pastes the password rules. At this point I'm at my wits' fkin end. Since no one is willing to troubleshoot this with me, I decide to do it myself. I should have done it from the start, but I stupidly thought that this would be an easy fix on the tech end. I opened the cursed Microsoft Edge (Internet Explorer). Wouldn't you know it? I'm in. I told this to the agent, who never once asked me about what browser I was using (although she did ask if I was on a desktop, and when I said laptop, she just told me to logout [OF WHAT] and clear everything). But she did have the audacity to tell me that she has never heard of any issues logging into TrueBlue before. Give me an absolute break. The fact that it immediately worked on Internet Explorer tells me that it's an issue with their site, and not me. So I told her all of this. Let her know that they need to optimize their site for Chrome and Firefox, since literally no one on the planet uses Internet Explorer. Of course, I got no response. So I said you're welcome for solving the issue for you and have a great night. I cannot believe that in the year 2022, anyone is optimizing their site for an obsolete browser. I also can't believe that multiple customer service members lack the competency to correctly troubleshoot an issue by asking simple things like what device and browser are you using. Instead, they spent over an hour running me in an endless loop of resetting and failing to log into my account over and over ad nauseum. I've been having issues logging into Jet Blue for years. So much so that I just stopped flying them because I literally can never log into my account. I don't understand how your technical team can be so incompetent that people cannot access their accounts on CHROME, but rather they have to use a deprecated browser that left the social zeitgeist in 2008 with MySpace and flip phones. Do better, JetBlue. It's 2022. Literally no one uses Internet Explorer, and if you can't figure out how to optimize your site to meet your userbase where modern technology is at, best of luck keeping any customers.

JetBlue

trip_advisor

['Responsiveness']

Great going, good connections. Not so good coming home.

Flight great, good connections, on time. Home from North Carolina 10:00 a.m. then to Chicago to Elkhart. Flight delayed in Wisconsin, changed terminals 4 times, 3 hour delay. Kept informed as to gate changes, but those not connected to phones were confused (not us). Not United's fault due to mechanical issues in Wisconsin (although that's the usual excuse). Attendants were friendly and helpful we were just extremely TIRED!! Arrived at 7 p.m.

United

trip_advisor

['Responsiveness']

CRIMINAL ORGANIZATION

Southwest Airlines is a criminal enterprise. I very rarely travel but I had to go to Phoenix from L.A. for a one day meeting. I inquired for a fare from different airlines. By the time I made my reservation two days later, the price went up $54. Then I called to change my return flight from 2:45 to 12:25 and the F'ers wanted me to pay an additional charge of $120. Needless to say I'll never fly this Mafia-like organization again. Allan K, Redondo Beach, Ca.

SouthWest

trip_advisor

['Responsiveness']

What is happening with this direct fligth to Malaga from JFK?

I have heard that this flight has been cancelled. This is extremely sad as it was such as wonderful flight and it was always full. I am not sure I understand why Delta has decided to stop such a wonderful service to their customers. This is going to negatively impact our future traveling to Southern Spain.

Delta

trip_advisor

['Responsiveness']

They have no schedule

Internal flights with this airline the offering is a glass of water therefore if you are hungry eat before you board. The Long haul food is poor quality and the general service very irregular. Further to this there flights are prone to e late or cancelled.

Avianca

trip_advisor

['NA']

Quick and efective

I was traveling early in the morning. Everything was good and fast. The plane was in good condition.

JetBlue

trip_advisor

['Tangibles']

Worse flights ever!

Round trip flight-going there had no real issues with the exception of very limited space. Seats were jammed together with absolutely no leg room. One of our travelers was in need of a wheelchair at each terminal. Our connecting flight was in Chicago and they were waiting for us with a wheelchair there. Besides united changing our flight three times and a delay, and the United club in our terminal was closed, there were no real issues. Coming back, was a different story. Our flight was delayed taking off and we only had a 55 minute layover in Houston. When we came off the plane we had flag someone down for a wheelchair. We told the we only had 10 minutes to get to our flight. The made our friend get out of the wheelchair and put her on an electric shuttle car. We kept flagging workers down and no one would help us. We sat there at least minutes when we were able to flag down a worker named Stephanie. She grabbed a wheelchair, called the gate to tell them we were on our way, and rushed us to our departing terminal and gate. When we got there they informed us the plane had left. She then took us to customer service. The next plane leaving for our destination was 2:30 the following day. She gave us our boarding passes and only when I asked if they could comp a room for the night, did we get it. We had three room choices, but only one with a shuttle, the Radisson. We waited about thirty minutes for the shuttle. Kudos to Stephanie! We shuttled to the hotel. Upon walking in, there was a stench throughout the hotel and just a feeling of uncleanliness. Once checked in we went over to their so called restaurant. We were looking at the menu when other guests came up to us and said, “Don’t bother looking at the menu, you have only two choices, a hamburger or chicken wings. We were so bummed, but two tired to go somewhere else. On a scale of 1-10, I would give the burger a 3. The stench and feeling of uncleanliness followed us into our room. It was very dark and dreary. Around 11:30, we were getting ready for bed and flushed the commode for the first time…..guess what??? The toilet bowl had no water. I checked the inside of the bowl (which was nasty and stunk) and everything seemed to be okay, just no water. I checked the turn off valve and it was wide open. It was approaching midnight we were tired and ready for bed and didn’t want to change rooms. We took the trash can, filled it in the bathtub, and poured it in the toilet bowl every time we needed to flush! The next morning when we were ready to shower, we noticed the hotel toiletries on the vanity had been partially used. The bar soap for bathing was damp and soft…..ugh! We went downstairs for breakfast, but there was nothing. Our flight wasn’t until 2:30 pm, but we were so uncomfortable and disgusted with the hotel we preferred waiting at the airport. They had told us the night before they had a shuttle that ran every thirty minutes. It was about 9am. Now we were informed the last shuttle ran at 8:30. We had to pay $30 for a cab to the airport. Since we had several hours to wait for our flight, I purchased one time passes to the United club. When we got there they said it was closed. What a let down. I’m hoping I can get my money back since I will not be using United again. The entire experience from the time we walked in until we left was horrible. We met several other guest staying there and we all shared the same sentiment, it was the not only our worse experience with a Radisson, but one of the worse experiences with any hotel and airline. So who’s to blame…..Radisson or United Airlines or both? We personally blame both. We will never use either again.

United

trip_advisor

['Responsiveness', 'Empathy']

ANA upgrade options?

I fly DEN-NRT-BKK a couple of times a year. I book it on the UA site. Does anyone know if there’s a way to use miles or miles+money to upgrade the ANA leg from NRT-BKK? Or is there a good workaround to get that leg upgraded? It’s a brutal 6 hours!

UnitedAir

reddit

['NA']

Low price, pay for anything extra!

The flight was fine, the prices are good. You get what you pay for. You have to pay for any luggage, and they check! All food and beverages come at a fee, only cashless. The take-off and landing were fine as well as the in-flight trip. My seat arm was broken, it didn't bother me. The flight attendants had a sense of humor!

SpiritAir

trip_advisor

['Tangibles']

Terrible experience, never again

Booked a flight from SLC to LAS wanting to try Southwest since they support USA as an all Boeing fleet. Booked the flight based on flying on a 737 Max. Friday morning, day of the flight the plane was switched to a 737-800, first strike. The plane left Baltimore 1 hour, 45 minutes late, second strike. Reviewing the route history, seems it's a chronic, late route which apparently nothing has been done to correct that. Plane showed up and we start to board (pre-board) and a few groups obviously needed the extra time. Then multiple groups of people (2-4 person groups) started pre-boarding, mostly adults and looked perfectly healthy. Seems they learned to work the system. Boarded in group A36 to A40 and no shock, the first several rows were filled. After picking my aisle seat, and waiting in the plane with no A/C, the right engine needed help starting at the gate (huffer). Add another 15 minutes to the already late flight, perfect. The attendants absolutely didn't care and were standing up front chatting with the gate agent before the door was closed and everyone was seated, unprofessional. Engines starting and 10 minutes into the flight, an announcement, NO drink or snack service... Arrived in Las Vegas 2+ hours late... First time on Southwest and it's my last time. Southwest is better than Sprit, Frontier and Allegiant ( extremely low bar) but I'm sticking with the big 3 from now on... Great job Southwest, you should be proud...

SouthWest

trip_advisor

['Responsiveness']

Flight from Fortaleza to Rio and from Rio to Floripa (after 5 days in rio)

Aviance was a very good flight company. A delay at the gates at about 20 minutes but it is of course nothing. Very friendly staff, the plane was clean, there are screens with movies and they provide a toast with juice. One of the best!

Avianca

trip_advisor

['Tangibles', 'Responsiveness']

Lousy Boarding Position Even Though We Checked in at the Exact Time!

Getting your boarding position with Southwest is always stressful! Watching the clock and clicking exactly 24 hours before the flight only to find you are in the high B's. Our flight was especially full of people with A positions. We got on the plane and grabbed a window and middle seat next to a guy in a aisle seat that was not very large. However, he decided to not only take the armrest but encroach on my cramped middle seat with his elbow. He also "man spread" and took up some of my leg room. When you are stuck with someone like this for five hours, what do you do? We only flew Southwest because we had two checked bags each from our 29 night cruise. But I guess that is the price you pay for a cheap flight when you have luggage!

SouthWest

trip_advisor

['Responsiveness']

Harrassed by Flight Attendant and then black listed

Heading home from family vacation on the red eye with a connection in JFK. Attendant was rude, unprofessional, loud and angry. She repeatedly berated my son to wear his gator mask in spite of him eating or sleeping. Awakened from my sleep at 2:30am on a flight with many empty seats, I heard her attacking someone. I woke up to see and it was my son again sitting in a different seat sleeping with no one around him (see photo). I stopped her to tell her that was my son she was harassing. I took her name Cee. Within 30 min, she came now to attack me even though I was eating grapes..telling me she was watching me and I wasn't eating. She was argumentative. She then asked me for my name and said if I don't wear the mask I will not make my connecting flight. She accused me of saying something to someone and I asked her to please repeat because I didn't hear what she was accusing me of. She said it again and I still didn't understand. She rudely walked away. I put my mask on while eating grapes for the remainder of the flight and my son did the same. Cee was waiting by the cockpit and told me to go with the three Passenger Assistant Services staff. The was escorted of the plane like a criminal and advised to go to the desk to meet with them. Neela was very nice and refunded my ticket She apologized saying there was nothing she could do but I was not allowed to continue on the connecting flight AND no longer able to fly Delta for my lifetime. Mortified and deeply disgusted with their services. My husband had no clue what was going on and said he had a complaint about a rude flight attendant and explained his story. Then our son spoke out, our other son and our daughter. They all witnessed her abusive behavior. So, I was left at JFK from 930am -6:00pm to get a flight on another airline. I am a medical professional and was treated like a criminal and blacklisted because I asked for her name since she was harassing my son. I have escalated this to the executive level and look forward to speaking with them and being compensated for the extreme humiliation, embarrassment and inconvenience for delay in travel. Employees like Cee and her two other attendants are harmful for Delta Airlines and I pray they will be addressed for their unprofessional service.

Delta

trip_advisor

['Responsiveness', 'Assurance']

VIAGEM DE FÉRIAS!!!

Dentre as 4 operadoras que operam voos nacionais, sem dúvidas foi a pior na soma total dos quesitos, principalmente organização e informação, falta muito material humano, uma decepção até pelas referências...

Avianca

trip_advisor

['Responsiveness']

Package trip to Las Vegas, additional fees after return

Booked our trip to Las Vegas and going in knew that they charge you for everything ala cart when it comes to the flight and baggage, which is what it is. The Surprise came later when Alamo Rental Car charged us for Airport taxes after we returned the car, if you read the fine print it talks about possible charges, but does not specify that you will be charged an additional $12,66/day by the rental car company directly outside of Allegiant Air's Package deal. Also surprise with the Hotel when they charged an additional $33/day for a Resort fee that was not disclosed anywhere.

Allegiant

trip_advisor

['NA']

Late and not at all apologetic for it

My wife left 20 mins late from toronto, only to arrive at her connecting flight, where she ran and rushed to make it to the gate of her flight to BOG, only to find the connecting flight hadn't started boarding, and wouldn't for a long time..... captain could have advised the passengers that rushing wasn't necessary, but Avianca doesn't care about its customers at all.

Avianca

trip_advisor

['Responsiveness']

Spirit Savers Club

I’ll be traveling from NJ to FL about once a month. I’m going to get the savers club but wanna know if there’s a discount code for it? I am on a budget and wanna make the most of the purchase.

Spirit

reddit

['NA']

Worst Airliner in Existence - Beware

I flew allegiant a few years back as it was the cheapest flight to Honolulu from LAX. Someone who had never had a bad experience flying before, I didn't think anything of booking the airliner. They had us wait in the HON airport for over 8 hours. Finally after the plane arriving. They boarded us. Everyones finally settled in and happy to get back home. It's 10p at this point. Next, we start to see stewards and pilots running up and down the aisles. Not looking happy or confident. They were straight up worry on their faces. No one else really seemed to be noticing, but I was because I knew they were about to cancel the flight. Lone and behold. They do just that. Kick everyone off the plane and cancel the flight without any plans for what these 200 people were going to do as they don't have another plane. And they may not have another plane until Tuesday (btw; its Sunday). No hotel accommodations for us, no planes plans. Nothing. Just be on your marry way and figure it out later. Needless to say, the crowd started getting rowdy but what you would expect rowdy. The inexperienced, no customer service check in people they have behind the microphone only proceeded to make it worse. Saying rude things, and having to get security involved because she simply had no idea how to handle the situation. I decided to leave and not sit around for them to waste anymore of my time. Book a flight on the spot with Hawaiian airlines that was taking off in 40 minutes. Don't ask me how I made that flight happen. But I will say, Hawaiian airlines was very accomodating and helped make it happen. I ended up paying triple for my flight home on Hawaiian but I wasn't stuck in HON fighting allegiant till Tuesday (missing work) or fighting them to pay for all my accomodations for the last two days. Which onto that next, Allegiant's customer service was well aware of this HON flight issue. What did they offer me? To reimburse my return flight (which was basically nothing in comparison to how much I paid to actually get home) and $100 vouchers for my husband and I to fly allegiant again. Mind you, they fly to basically no desired locations throughout the entire US. So what? I'm suppose to make a special trip to go to Idaho because you gave me $100. Such BS! Avoid this airliner at ALL costs. They are simply the worst.

Allegiant

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Vuelo A Costa Rica

El vuelo fue correcto y con buen servicio. Se cumplieron todos los horarios de las diferentes escalas. El personal de cabina muy correcto y educado.

Avianca

trip_advisor

['Responsiveness']

Kundenservice - nicht vorhanden

Flug wurde aufgrund technischer Probleme verschoben. Das kann passieren. Aber was danach passiert ist....man hält die Passagiere für Idioten. Keine Informationen, leere Versprechungen, falsche Aussagen, kein Service, etc.. Endlos langes warten. Sie waren nicht mal fähig, den Anschlussflug selber im System umzubuchen. Man soll bei Ankunft selber schauen, wie man weiter kommt. Einfach nur grässlich.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

First Class bathroom makes the difference.

This is Emirates' longest flight, being over 16 hours, if going from West to East, so Economy Class is not a good idea, especially since, on my flight on 4 July, the Airline had us all sitting in our seats for over two hours before the plane took off. I have often used Emirates' Business Class, which is outstanding, so was interested to see how First Class could be better. Here were the main differences for me. 1. You get a cabin of your own; you have privacy. 2. You get two bathrooms of huge size, convenient for changing into pyjamas supplied by Emirates. You have the right to use a shower onboard. 3. You get 3 toilets to share between about 18 people; I never had to wait. And the room is big enough that you don't' constantly bang your head. 4. You get so much space in your cabin that the extra 2 hours wait before takeoff was an added joy. 5. The TV screen is big enough for good movies to work.

Emirates

trip_advisor

['Tangibles', 'Assurance']

winter vacation

This airline is a budget airline we did not pay for any extras. They do not reserve seats first come first serve type boarding. We paid close attention to check in time and where able to get a lower boarding number. Flight was on time, some of the flight attendants had a since of humor most did not.

SouthWest

trip_advisor

['NA']

Mrs.

As usual you can count on Southwest Airlines. Fast friendly service plus they really cares for you. On time travel is important to customers. They try their very best to make your flight on time.

SouthWest

trip_advisor

['Reliability', 'Responsiveness']

Delta refuses appropriate compensation for three days travel delay

I have been holding off on writing a review regarding Delta for several months, but now I find that after much deliberation, it’s a no-brainer. I can safely say that I will, in future will not travel on what once was considered an excellent, American commercial airline. My husband and I booked a round-trip flight from JAX to ATL to DUB back in March 2023. We were supposed to depart JAX on May 24, 2023, make our connection in Atlanta then fly to Dublin for a May 25 morning arrival. Our flight on May 24 was delayed due to a flat tire; mind you, we heard the ground crew tell the Delta representative at the flight gate that they use the last tire three days prior. With the amount of air traffic between JAX and Atlanta, which is a Delta hub, you would think they would have transported tires/had enough inventory for these types of incidents. That aside, our flight was delayed until the following day. To spare you, the reader, a missive worthy of St. Paul, we were delayed two more times and did not arrive in Dublin until Saturday evening, May 27. We had to fly into Paris before making it to Dublin. During the transfer, our suitcase was left in Paris for 10 days. oh, I should also mention that we brought our three children, all under the age of 10, with us on this trip. I am so proud of how they behaved, but traveling with small children for such an experience is very challenging as I’m sure any parent could tell you. My husband spent half a day (May 29) at Dublin airport, trying to arrange for our bag to arrive; fortunately, we had an apple AirTag tucked into it, which, if you do carry a bag anywhere, I highly recommend the AirTag. He also scheduled our return flight for a later date so we can make up for the lost time. When we returned home, we submitted or grievances to Delta very politely, with all receipts attached, etc. Delta responded by offering us each a $100 travel voucher and approximately $300 in compensation for the hotel we had to stay in while waiting for our flight in Atlanta. We do not travel very often which made the vouchers useless to us, thus, we found this resolution unsatisfactory. We wished for (minimum) compensation for the two nights’ accommodations we lost in Dublin in addition to for the hotel we had to arrange in order to maximize our visit (~$2000). I should also mention we had to purchase a couple items of clothing as we were without a suitcase for 10 days. Delta, in their arrogance, sent us a reply email telling us they were closing our case - here is a sampling of what they said: “This is a copy of the final email that was sent on August 14th, 2023. We do appreciate your persistence but we will have to agree that we cannot find the right solution this time. Any further communication after this email would not be productive and we will not respond again regarding this incident.” This was so weak and ridiculous considering we were happy to negotiate and come to some agreement that would have been more than reasonable for Delta to honor. Delta’s revenue increased approximately 20% this past year and their operating margin rose from 9% to 11%. I understand that the commercial airline industry suffered during the pandemic, but they received recourse from the American taxpayer, of which I am one of them. My family did not qualify for such recourse. Delta could do better… $300 in hotel compensation and $500 worth of travel vouchers (which will never be used) is insulting, and shows very little regard for the consumer considering we experienced three total delays in our outbound flight. These delays were not caused by any FAA issues; they were all caused by internal issues Delta had. For future European travel, I will opt to drive to Orlando or Tampa, and fly direct via an EU-based airline. I will not fly Delta internationally ever again; and I certainly will avoid using them for domestic travel.

Delta

trip_advisor

['Reliability', 'Responsiveness']

Delay but no snafus

Originally scheduled flight was delayed to the point that we had to be rescheduled resulting in arriving 6 hrs later than planned.

SouthWest

trip_advisor

['Reliability']

Ms Brenda Hill

While not fancy, like some of my favorite European & Asian airlines, I love no frills Southwest. They are efficient, reasonable, most often on time, luggage always arrives, the staff is caring and fun, and I can change my flight without penalty. No wonder they are successful.

SouthWest

trip_advisor

['Reliability', 'Responsiveness']

Wow! Never more accommodating

We were going to drive to our vacation in Florida for 20 hours instead of buying 5 airline tickets. We are so glad we booked a flight last minute. We were not assigned seats so when we came to the counter and had no line at all checking in we were told they flagged us to make sure we have seats w our kids. We paid $30 to check a suitcase but had to deal w 3 carry ons because we didn’t want to spend even more. When we got to the gate, our boarding passes were already waiting for us with seats together, we were offered to check in our carry ons for free! Then the boys were swept into the cockpit when we boarded and showed all the controls sitting in the pilots’ seats!! We all had free fast WiFi on all our devices and the kids streamed their YouTube etc. the Dunkin’ Donuts coffee was a real treat as well as the snacks. I never understood why other airlines charge $5 for $0.25 snacks. Thank you JetBlue for restoring our faith in the airline industry!!

JetBlue

trip_advisor

['Responsiveness']

Disappointing

No medical travel rates, paid over $1200 to travel within the same province, then have to do everything yourself except for fly the plane! Just awful! A company that takes full advantage of people who have no choice but to use them as an airline. You are paying your airport staff to tell the customer to do all the work. Awful experience!

AirCanada

trip_advisor

['Responsiveness']

Sitting on the runway for hours...and hours..and hours.. without water to drink

Jetblue is cheap but one pays for it in delayed flights, lack of water after hours of sitting on the tarmak. This has happened too often with this airliine. No bargains here--beware.

JetBlue

trip_advisor

['Responsiveness']

Excellent travel experience

Excellent facilities and service. We didn't feel the length of travel even though the travel was 9 hours. Kids really loved it.

Emirates

trip_advisor

['NA']

Emirates Airline

Great airline great service great food and drinks staff well trained and polite.Plenty of legroom and wide seats.Even had proper knives and forks not plastic rubbish.Changed plane at Dubai airport large and expensive.For some reason,Western airlines struggle to match thier standard.

Emirates

trip_advisor

['Tangibles', 'Assurance']

smooth flight

Great flight attendant, on time service, reasonable fare. I have seen southwest employees hustle to stay on time.

SouthWest

trip_advisor

['NA']

Great Airline

I live in Miami,I took Jetblue in emergency to Lima, when I learned my mom was grave ill in the hospital, I thought she would recover, but unfortunately she passed. I called the airline and told them i was going to stay more days, advising them about my mom'passing, they changed the date, then they asked me my mom's name and that was it. I asked if there was a fee, nope. In cases like this they dont charge the fee or penalty. I asked if they needed any paperwork, nope. All with the most sympathetic customer service. No trouble at all. Jetblue has a loyal customer here, they are awesome!

JetBlue

trip_advisor

['Responsiveness', 'Empathy']

Do not fly FRONTIER if you can avoid. Atrocious customer care. Flight changes & “policy” NOTHING they will do.

Frontier cancelled all 8 hour trips across country from Raleigh to Oakland. They just move you to an 18 hour flight with 10 hour layover as if you wont notice or care. When you seek assistance they make you pay the new MUCH HIGHER fare. Your “option” is a refund and try to rebook last minute. They do NOTHING to assist you. Never fly his airline if you can avoid it.

FrontierAirlines

trip_advisor

['Responsiveness']

Can’t access website

I’ve been searching for cheap flights from my home to Boston, and according to Skyscanner spirit has plenty of them for my required date. But I cannot access spirits official website either from Skyscanner or from searching directly with my browser. It says “ you don’t have permission to access URL Anyone else having trouble?

Spirit

reddit

['Responsiveness']

Flight Home

This flight was made entertaining by our steward!New Plane actuallyhad adjustable head rest! Pilot apologizing for turbulance ..which in my opinion wasnt bad at all..sat with some young friends who were making their first solo flight! Very courteous young kids one 11..fhe other 14. Had a great flight and was done before you know it .No problems ..

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Let the buyer beware, 0/10

By far the worst flying experience of my 45 years. 0/10, but it's not allowed, so 1/10. Let the buyer beware. 1. The first flight from OHare was canceled after multiple delays, and they finally agreed to reroute me through a city 200 miles from there! Since I was expected at my destination, I took it. 2nd leg had a slight delay also, but I got there 24 hours after expected. 2. Flight back had 2 legs as well. 1st leg again delayed. No mention of 2nd leg was made by staff, but the layover time was enough that I made it. Or so I thought. Then began the most hellish experience I had flying, and I have some stories. The flight from Atlanta, which was supposed to be at 10:27 PM, was announced as delayed to 11:20 PM. OK, I thought. No biggie. At 10 PM, they announced it was delayed to 2 AM because they didn't have staff. Here's the kicker. If they found staff, they would leave earlier. So passengers couldn't move from the gate. No meal vouchers for this 4 hour delay. Clock kept ticking. 12:30 AM, I went to get some coffee. Came back. The board at the gate says departure at 12:25 AM. All passengers were still waiting, but I panicked and asked the agent, and he says, sorry, mistake. It's at 2 AM. Then, all gate agents left. 1 AM, 1:30 AM, 2 AM... 100-plus passengers are at the gate desk, calling out for someone to come and update us. I started talking to their online agent. Oh, guess what? No customer service telephone line. It takes 15 minutes to get one online. He closed the chat unexpectedly. Ok, let's say it was an accident, but given their behavior this far... you get the point. I try again. It takes 10 minutes. The agent says all their systems are down, and she can't tell me what's happening with my reservation. I tell her, I'm asking for flught status. Surely, you have that. Or air traffic control would have something to say. She keeps repeating all systems are down, and she cannot tell me more. Oh, and she says she is being transparent 😄. I ask for a supervisor. She won't get me one. I took screenshots of the conversation for a later report. 3:15 AM, someone shows up at the gate desk and says they're just waiting for pilot. Passengers are really panicking by now and asking why we aren't being kept informed. The 2 agents who came out smirk at the crowd and say they don't have to let any of us fly. They say the pilots have to wait out the time before they can fly again and ask all of us to move to a different gate. Okay, passengers agree, and we walk. 3:27 AM, I get a text saying flight is at 3:30 AM. Then, gate agents leave again from the new gate. They come back around 4 and say flight canceled. We can go to ticketing counter to get refund or reschedule. Oh, you also have to get your checked in luggage. If you know Atlanta airport...😓. I get my luggage and go to the ticketing counter all the way at the terminal entrance. Huge lines. They say next flight to anywhere in Illinois will be in 2 to 3 days. At that point, I ask how much will I be refunded, because another ticket booked with another airline for just that short leg would cost 3 times as much. Answer is: I don't know. 😄. If I choose to stay (at the expense of 2 lost vacation days), will I have hotel covered? Yes, but meal and hotel won't happen until 3 PM. Remember this is now 5 AM for a 10:27 PM flight, and all passengers have been awake through the night because of their stupid conditions. Eventually, I book tickets on United and decide to eat the loss.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Lost baggage, terrible follow-up, little reimbursement for expenses

My baggage was lost/delayed from my Las Vegas to Charlotte flight, I arrived at 6am with nothing. I filled in the form on the morning of the 26th March and was not informed of anything in 24hrs (even though I was told I would be contacted). I called the charlotte frontier desk and was told I had to wait. Two days later in the morning at 10am on 28th, I got an email saying it was located but wouldn't be delivered till after 6pm and I would be called by the driver. After already waiting for 2 days! Then I waited and I called at 6:30pm when nothing was received, I was informed it would be delivered after 8pm. Then it wasn't delivered. I call the next day, informed it might arrive in 1-3 days. How can it take that long to deliver? Each time I had to call and most of my calls I left a voicemail but was not called back despite requesting this strongly. I even received an email that 'your bag has been delivered' on the 29th when it hadn't, which I had to call and check upon to see if it had been wrongly delivered. I finally received it today on the 30th. This is a pathetic treatment of a customer. I was informed "If you are away from home, you may be entitled to reimbursement of expenditures for essential items until your baggage is located and back in your possession." I spent $155 on necessary clothes for 5 days, and I was only repaid half of this without explanation. My experience has been just awful.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

AC Weather Excuse for Failing to Deal with an Emergency

We took AC flight#343 Ottawa-Vancouver followed by a 4-hr wait in Vancouver to catch our YVR-SYD connection to catch our cruise. Bad weather initially delayed our Feb 7 Ottawa departure from 5:25 pm to 6:00 pm. Even though it stopped snowing around 6:00 pm, our flight only arrived from Toronto 4 hours later, around 10:00 pm and departed at 10:45 pm for Vancouver, due to AC not ready to take care of sick passenger on board the YZL-YOW. Knowing that we were over 2 dozen going to Sydney, with over 15 of us to catch a RCCL Radiance of the Seas Australia-New Zealand Circumnavigation cruise from Sydney, AC told us all that we would still make our Vancouver-Sydney (YVR-SYD) connection, even if it had to wait for us if we arrived a bit late. After landing in Vancouver, AC told us that our YVR-SYD flight had left 30 minutes prior and AC would not room-and-board us overnight. We felt lied at and betrayed. AC gave us boarding passes for the next-day's YVR-SYD flight and didn't help us stranded on what next to do. Basically, there are 3 main AC-caused issues: 1- Ottawa mishandling of the delays 2- Flight attendants building false expectations during the YOW-YRV flight 343. 3- Vancouver not holding the YVR-SYD flight 33 for us and feeding us with excuses to CYA. AC compensation response from Terry Albert Customer Service to my detailed claim was 25% carrier discount (excluding fees, taxes...) on a future flight, e.g. not worth the time spent writing to AC. His poor but convenient excuse was the delay was related to the weather, which was false and convenient for them. When our flight arrived 3 hours late, we were told that we would be able to board the plane in 10 min and make it in Vancouver on time for our Vancouver-Sydney flight (they repeated this throughout the flight). We had to wait an extra 45 minutes (after having already been a the YOW airport for over 5 hours), standing for the departure of YOW-YVR flight 343, due AC failing to remove a sick person rapidly from the plane. AC should had the ERT ready prior to landing. This is the 45 minutes that made use miss the TVR-SYD flight. AC's errors cost us thousands of $ in hotel, R&B and 2 days missed cruise.

AirCanada

trip_advisor

['Responsiveness']

Ouf flight out, which was a red eye was great. Our flight home, not so much.

Our flight to Syracuse was awesome. However, our return flights were delayed by hours so the pilots could get enough sleep. We were supposed to be in San Diego by 10:34 a.m. and didn't land until 8:00 p.m. We had a 5 hour layover in Boston, after a 3 hour delay from Syracuse.

JetBlue

trip_advisor

['Responsiveness']