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12,600 | Fully loaded plane delayed over an hour to transport a crew member on our plane | The plane was fully boarded and on time then waited over an hour without a glimpse of a flight attendant. No water, nothing. Captain announced we were waiting on "baggage" several times. Passengers yelled to stop the piped in music, but there was no-one to respond. Eventually a uniformed crew member entered the plane, apologized for the wait to passengers at the front, and proceeded down the aisle to the rear to find an open seat. Suddenly we could take off!. When we landed pilot doubled down saying we should be happy they waited for our baggage. If they HAD to wait for traveling crew member better to delay flight and board AFTER he arrived. Quit lying and treat us as paying customers. NEVER AGAIN. | SouthWest | trip_advisor | ['Responsiveness'] |
12,601 | Convenient | One small airport to another small airport is really nice. The service is minimal but no stress is priceless. | Allegiant | trip_advisor | ['Responsiveness'] |
12,602 | Terrible customer service | Traveled on 22 Jun from EWR. Our flight left over 2 hours late, causing us to run through the terminal for a connecting flight Toronto to Venice, Italy. They held the plane, but our 2 checked bags were never transferred. We arrived in Venice for a 9 night cruise with NO luggage! Distressing, inconvenient, and damaging to our trip of a lifetime. We are now at Day 23 and STILL no bags! United blames Air Canada, but United ticketed our bags, and United should help solve this horrendous problem. In addition, on our return flight from Rome to Toronto, our tickets were "lost" to return home to EWR. We stood in line for 2 hours, until we were put on a different (later!) flight that was also delayed. It was a total nightmare! | United | trip_advisor | ['Responsiveness', 'Empathy'] |
12,603 | Comfort at boarding the plane | We had a good trip overall. Two things went wrong. Flight to Aruba had no on board entertainment. Flight from Aruba had no head phones availability to watch the movies on board. | JetBlue | trip_advisor | ['Responsiveness'] |
12,604 | Direct BOS to MEX on JetBlue | Great value and direct flight to Mexico City from Boston. Only complaint is with entertainment and food/beverages, but then what would you expect from a value airline. | JetBlue | trip_advisor | ['Tangibles'] |
12,605 | The last no-hassle carrier left | I’d almost forgotten what it was like to drive up, check luggage (!) at the curb and then get free soft drinks and tiny snack on the plane. I have miles on American but I swear next time I go to Dallas I’m only going on Southwest. | SouthWest | trip_advisor | ['Responsiveness'] |
12,606 | United Airlines Ticketing - Bait and Switch | Booked flight months in advance. Flight cancelled less than 16 hours before flight time due to weather in New England with offer to rebook for free. Tried calling United customer service to rebook, but was on hold for over 2 hours. Went to web page, but the only seats available for day of travel showed a surcharge. United would not waiver the surcharge, saying these were premium economy seats. This sounds like a traditional bait and switch technique. Seems they should have opened up these seats to those they cancelled prior flight arrangements with but I guess United can offer something without really giving anything. | United | trip_advisor | ['Responsiveness'] |
12,607 | Refund /credit on “Preferred” seat fee | We had to cancel a weekend trip due to health reasons. Flight credit immediately posted to my account for $638 total for two people. The cancellation confirmation email lists the $638 total original cost, and below that, it shows the four preferred seat fees of $22 four times. Two people round trip. But the FFC does not show the $88 seat fees. Shouldn’t I get a refund for that as well? Another question. Same flight… The wallet in my account now shows the $638 refund in both the FFC and Travel certificate folders. The email receipt also indicated Travel certificate. So, what’s up with that. I was just expecting a FFC. THANKS! | UnitedAir | reddit | ['Responsiveness', 'Assurance'] |
12,608 | Cancelled flight, inadequate compensation, poor stock of flight food | Flight home from Bogota Colombia to Heathrow London UK was "delayed" minutes before due to depart at 23:15 until 16:00 the next day. No announcements or information in English only Spanish, so we had no idea what was going on (our limited Spanish wasn't sufficient to understand heated shouting about cancelled flights). Statutory compensation (2 senior citizens, 2 adults, 2 young children) was issued but in the form of Avianca vouchers which are worthless because we couldn't and wouldn't use them. Contacted airline about it and they pretty much ignored my complaint saying they'd followed their policy. I wont waste time going into specifics, but the onboard food shop service on all the flights (6 in total, 3 each way) was inadequate - they dont restock at each connection so they were out of stock of pretty much everything decent on every flight, certainly everything vegetarian. Notifying the airline that some in the party were vegetarian took an extremely lengthy phone call when it should have been possible to select this online quickly. Also, we had tried to make a minor change to our booking - to depart on the return short initial leg of the journey from San Cristobal rather than Baltra Island leaving all connections intact - we had specifically booked tickets that allowed us to change the flights. Avianca said we'd need to go through Expedia as the booking was through them, Expedia said that because of the way their system works they would need to cancel the whole booking and rebook it, which they quoted ~£5,000 for the change for!! I complained to Avianca, and they couldn't give a monkeys - their response to all complaints was either that it was their policy or that it was the fault of somebody else. Their responses took months to come through and basically said "we've got your money, we dont care". I would never ever use them ever again unless there was absolutely no alternative. Their customer service and flight handling ruined our once-in-a-lifetime family holiday to Galapagos for my wife's 40th birthday. I cannot stress enough how much I discourage people from using Avianca!!!! | Avianca | trip_advisor | ['Reliability', 'Responsiveness', 'Empathy'] |
12,609 | Three hours late enroute, and three hours late returning. | Nice to get a "meal", and drink after expecting nothing. But having to get off the plane and then reboard was not good. | United | trip_advisor | ['Tangibles'] |
12,610 | Sexist airline!!! | This is the second time I’ve used this airline in 8 weeks and all I can say is shame on me for not learning my lesson the first time!!! On the outbound journey we had a guy behind us who snored LOUDLY for over 4 hours. I actually video’d him he was so alarmingly loud. People in front of us were shouting at him to shut up but he got louder. This was so bad no one could sleep and it was a night flight. The attendant had walked past a few times and laughed at how loud he was. After 4 hours I called her over and asked if she could move him. Her reply was “no but I’ll move you to the back!” Me? I’m not disturbing 8 rows of people! She said I can’t wake him up but I’ll move you. Sexist much????!!!!!! Then it came to handing pastries out for breakfast and she gave to guys in front some she also WOKE sleeping beauty up for pastries behind us yet left us out. Again .... sexist much???!!!!!! So basically if you’re a woman you get no sleep or breakfast!!! On both journeys the food was rank! The whole plane stank of curry and the meat was inedible. I’m at a loss as to how people say this is the best airline! My friend got bitten 5 times on the plane and myself 3! We’ve been abroad and not a single bite yet get on the plane and it happens within the first hour!! Rude staff... awful food... stinking plane! The plane stank of curry 🤮 Sort yourselves out Emirates and deserve your reputation! | Emirates | trip_advisor | ['Responsiveness', 'Assurance'] |
12,611 | First time Emirates. Not the last | Flew from Brisbane to London via Dubai then Paris to Brisbane via Dubai. We were Qantas passengers on code share with Emirates. We could not fault any part of the flight. Cabin crew great, service excellent, food very good as was inflight entertainment. Our only negative was Emirates lounge. They left it until last minute to board us both times and it was very disorganized. Also Emirates Lounge in Paris would not admit us even though we are Qantas Club. We also found when we wanted an upgrade Emirates told us to go to Qantas and visa versa. We have travelled code share before and not had a problem but don’t think would travel code share with Emirates again. | Emirates | trip_advisor | ['Assurance', 'Tangibles'] |
12,612 | Horrible Customer Service | Do not fly this airline. I am writing in regards to their customer service. There is no live person. You will have to chat via text messages to resolve any issues. And this too via WhatsApp. I spent an hour texting when a simple 5 min call would have resolved any issues. Also, if you have no chance but to fly with them, purchase every insurance available. They will gouge you. | FrontierAirlines | trip_advisor | ['Responsiveness'] |
12,613 | I wanted to give big Zero | Dear Air canada,I really wanna give one big zero to your thing called "amenities bag" there should be some kind of embarrassment offering these to your loyal customers on the business Class.I am also posting a foto of what you offer vs Turkish Airlines so people can have sense of this Shocking feeling. A foto demonstrates amenities bag by aircanada on the left! And Versace amenities bag by Turkish airlines on the right! I would leave this to your judgements | AirCanada | trip_advisor | ['Tangibles'] |
12,614 | WORST AIRLINE EVER! | our flight got delayed 3hrs late and they didn’t even tell us. we got to the airport and they let us know when we were there. our carry on bags were free online and then they charged us $70 each per carry on! the desk lady’s were rude and didn’t seem to care about their job. this is the worst airline ever. IM NEVER FLYING WITH THEM AGAIN! | FrontierAirlines | trip_advisor | ['Responsiveness', 'Reliability'] |
12,615 | First time flying this airline but it won't be my last! | This was my first time flying Allegiant but I was pleasantly surprised. The flight went smoothly, the staff were very welcoming and laid back, I had plenty of leg room and I loved that it was a non-stop flight. There are fees for each checked bag as well as a carry-on if you have one and there is a 40-lb. weigh limit on checked bags also. Overall I will definitely look at Allegiant again when I'm ready to book my flight for my annual vacation next year. | Allegiant | trip_advisor | ['Tangibles', 'Assurance'] |
12,616 | ROSE in customer service is the BEST!! | We had an unfortunate change of plans, due to a death in the family. We had to revise our trip. I called the customer service line, and Rose was so kind, helpful, and personable. 10/10 service! This made our stressful rescheduling and swapping so much less stressful and easier to navigate. Thank you, Rose, and Allegiant Airlines. | Allegiant | trip_advisor | ['Empathy'] |
12,617 | BUT... | we got a scare! Although we booked this flight several months ago - not using points - and arrived over 3 hours in advance, we found that while my wife was assigned a seat on her boarding pass, I was not. When we asked why, we were told it was because we hadn't checked in on line 24 hours in advance, and that anyone who had, was given priority over me! We were told that it was possible I wouldn't get a seat as the flight was overbooked. I did get a seat just before flight time and the staff were friendly, but the principle of the policy they are having to enforce is questionable. So, staff rating -excellent; company policy position - unacceptable. | AirCanada | trip_advisor | ['Responsiveness', 'Empathy'] |
12,618 | Very nice flight - great service | Flight attendants were great! Excellent service! Great sense of humor! Smooth and comfortable flight. Would definitely book again! | JetBlue | trip_advisor | ['Responsiveness'] |
12,619 | What do do with a canceled flight | My Southwest flight from Orange County, CA to Phoenix, AZ was all of a sudden canceled less than an hour before departure time. No reason was given and we were not given any immediate instructions as to what to do. I should have suspected something was up when shortly before the cancellation announcement I received an email from Southwest stating that the fee I paid for early-bird check-in was being refunded to me. So everyone from the plane started lining up at the gate agent desk. While waiting in line , I received another email from Southwest telling me that I had been re-booked on a different Southwest flight almost 2 hours later. So I got out of line and went up to the gate agent to ask him if I still needed to wait in my current line and he said yes because I needed a new boarding pass. So while waiting in that long line he made an announcement that if we were already were re-booked that proceeded to my new gate. Unfortunately on my new flight I was unable to keep my A-line boarding priority and ended up sitting at the back of the plane. They did however give me a $100 voucher good for a year. Unfortunately the people who were making connections in Phoenix had to wait for the gate agent to find them an alternative connection. So my conclusion is that the behind the scenes people pushed all the right buttons and the local gate agent of the cancelled flight were not told what what to do immediately, I would have been curious as to the reason for the cancellation but overall was satisfied with how it was handled, especially when the included the $100 voucher. Once finally airborne all went well. | SouthWest | trip_advisor | ['Responsiveness', 'Assurance'] |
12,620 | Smooth Flight with Excellent Service | I had a terrific experience flying from Boston to Grand Cayman. The flight was very smooth and we only were 20 minutes off from our estimated arrival. The flight attendants were very helpful, they even helped me store my luggage. I would've preferred additional snacks but that is how it goes. I will definitely look to fly Delta on my next adventure! | Delta | trip_advisor | ['Responsiveness'] |
12,621 | Uncomfortable Seats equals Uncomfortable Flights | We were returning from an Alaskan Cruise. The flight was late arriving in Vancouver and ultimately got to San Diego about 45 minutes late. The worst part was the small seats in the small plane which had two passengers on each side. Apart from charging you for checked baggage they have the nerve to charge you extra for choice of seat. They don’t tell you about the legroom for the seat. The flight attendant was not particularly friendly and we got water once as she passed by. There were no free snacks. They expect you to pay for snacks and alcohol. You had to bend down in order to avoid hitting the ceiling. There is a tiny rest room at the back of the plane and not particularly clean. It was disappointing and for the money spent should have been a better experience. The flight from San Diego a week earlier was similarly late and crowded but the flight attendants were nicer. | AirCanada | trip_advisor | ['Tangibles', 'Assurance'] |
12,622 | Raul, Elizabeth and Marcia are amazing! | I want to thank the Brazilian staff in Rio de Janeiro (GIG Airport), especially these three angels: Raul, Elizabeth and Marcia. They're exceptional people and were my family, supporting me regarding an inconvenience with my flight that led me to have to stay in Rio. My lifetime won't be enough to thank them. They're amazing and they deserve to be recognized with honors. Having them in your company is a blessing. | Emirates | trip_advisor | ['Empathy'] |
12,623 | Lima - FLL | The seats are extremely uncomfortable in addition to not being reclining. But the worst thing is that when boarding the plane, having already passed all the security filters they do not allow you to bring a bottle of water (unusual, this does not happen anywhere). Why? because on the flight they even sell you the water!!…..and on a long flight like Lima - Fort Lauderdale….you have no other choice than to buy their small bottle for U$D 4 dollars. —————— Los asientos son extremadamente incomodos ademas de no ser reclinables. Pero lo peor es que al abordar al avion, habiendo ya pasado todos los filtros de seguridad no te permiten subir con una botella de agua (insolito, esto no ocurre en ningun otro lado). ¿Porque? porque en el vuelo te venden hasat el agua!!…..y en un vuelo largo como lo es Lima - Fort Lauderdale….no te queda otra alternativa que comprar su pequeña botella por U$D 4 dolares. | SpiritAir | trip_advisor | ['Tangibles', 'Responsiveness'] |
12,624 | Not the best | A few months ago I flew Southwest airlines for the first time in a long time and thought the flight was not the best for the price we paid. I think I could’ve done better going with Delta or American as the planes are a little larger and more comfortable. Also the way the seating was we had to wait for almost everyone to board the plane before we were allowed on the flight. We purchased our tickets three months ahead of time so I feel we should have been allowed on sooner. We are both senior citizens and the seating was first come first serve. I was beginning to think we would not even be able to sit together. I can not recommend Southwest Airlines and will probably not fly with them again. | SouthWest | trip_advisor | ['Responsiveness'] |
12,625 | Excellent airline, with slightly high prices | Very good airline however the prices are a bit high, if you want to find flights at lower costs and promotions you must follow @gosomewherela on instagram | United | trip_advisor | ['NA'] |
12,626 | Another failure from the worst value airline in the world | Another random cancellation and garbage customer service. Canada is a great country, but it is burdened with expensive, low quality airlines, with Air Canada leading the way. | AirCanada | trip_advisor | ['Responsiveness'] |
12,627 | Legroom on A380 better than average | I suspect that economy class will always be economy class but the journey with Emirates was made a little better by a bit more space on the A380. The food was shockingly bad though - cold and fairly unappetising throughout. I don’t think the toilets were freshened up once on the journey either. At over $2000 for an economy class ticket, surely a clean toilet is a given. In flight entertainment was boring at best - movies were out of date, series 6 of Friends...... It was a long flight. | Emirates | trip_advisor | ['Tangibles'] |
12,628 | Worst flight the day after a family funeral. | No notification that the flight was canceled, over five hour wait time on customer service, stuck in the airport for 10 hours, left my baggage by the carousel for 4 hours for anyone to take. Called customer service had me on hold for 1.5 hours and told they didn’t care and wouldn’t do anything. I get weather happens but in times like that it’s how you respond that matters and you fell well below any standard I have. I was treated better in the military. | Delta | trip_advisor | ['Responsiveness', 'Reliability'] |
12,629 | UNPROFESSIONAL CUSTOMER SERVICE REPS | I booked a flight for my son and the rep set the flight for the wrong time- simple mistake. When a called back to fix the mistake made by the rep a new representative answered the phone. This is when things went downhill. She told me there would be no fee for changing the flight (why should there be, I'm not the one who messed up). The difference between the cost of the flights was $11 but for some reason she tried to charge me the full amount of the new flight. When I question here and explained the math, she began laughing at me. Spirit has a long way to go in the realm of customer service. | SpiritAir | trip_advisor | ['Responsiveness'] |
12,630 | Direct flights, small airports, many positive experiences | Have flown many times on Allegiant with always good, and sometimes unbelievable prices. Very easy online booking site. Impossible to predict when prices will drop well below $100 except during holiday weeks. Yes, you pay for everything but still the benefit of non stop and one way only same price fares makes up for it. And yes, no free food or drink, but they never question me taking coffee, soft drinks, or snacks stuffed in my under seat carry on. For those of us in small regional airport areas, they clobber the big carriers in pricing 98% of the time. Fares change by the hour, so hang in until several weeks before your trip UNLESS it is holiday weeks. | Allegiant | trip_advisor | ['Tangibles', 'Responsiveness'] |
12,631 | Dissatisfactory experience with customer service and flight attendants - No compensation | During the Emirates flight, a flight attendant - that was otherwise friendly and professional - removed my personal items from me without asking and placed them in the cabinets above for landing. The flight attendant handed them back to me upon landing. After exiting the plane, I noticed that my Airpods were missing. I immediately contacted the Emirates Lost and Found Department at Dubai airport but unfortunately received no assistance. I also submitted a Lost and Found-case online. Although three months have passed since the Emirates flight, I have not received a satisfactory answer yet. Since Emirates is liable for the loss of the Airpods, I requested a compensation of 121.50 EUR - the value of the Airpods, purchased shortly before the Emirates flight. Emirates denied any compensation, which is not acceptable. | Emirates | trip_advisor | ['Assurance'] |
12,632 | Delta One from ATL to MUN - Pretty Pleaant | Using a pair of certificates, I upgraded the outbound leg of our flight from Florida to Croatia to Delta One and am glad I did. Read on for details. For an eastbound flight to Europe, the afternoon departures usually mean an overnight flight, arriving in Europe early in the morning. Sleeping in ComfortPlus or Economy, for me, is wishful thinking. OTOH, the seats in Delta One recline to a flat position, like a bed, though not a totally comfortable bed: the surface is a bit hard and there is little room to turn. But: a whole heckuva lot better than sitting. The remainder of Delta One service is just nice, from the meals to the attention. The Delta staff, both flight attendants and pilots who greeted us as we exited, were professional and attentive. We arrived in Croatia ready to start the day. | Delta | trip_advisor | ['Tangibles', 'Assurance'] |
12,633 | Terrible Customer Service | They are leaving everyone stranded outside the gates. Standing and looking at the seats for 3 hours. | Emirates | reddit | ['Responsiveness'] |
12,634 | Air Canada is lying to and disrespecting customers | Despite being checked in, we were bumped from the flight at Peason airport. Initially, Air Canada was telling us "There are issues and we are working hard on your new itineraries. You will get an email in 1 hour with more information". No emails were received and after being asked, Air Canada's employee told us "The decision from above was to remove you guys from the flight... You will need to use the white phones to rebook your flights". On the white phone, the rep told us we need to pay for rebooking as it was our fault not to get to the airplane. It took us 6 hours from 10am to 4pm with a lot or cursing and swearing (there was no optional method to deal with Air Canada) to get the flight rebooked. Air Canada, you sucks! | AirCanada | trip_advisor | ['Responsiveness'] |
12,635 | CUMPLIMIENTO | Buenaatencion en el mostrador, cumplimiento bueno, buena calidad del avion y buen vuelo. En mi opinion ha mejorado el servicio | Avianca | trip_advisor | ['Responsiveness', 'Assurance'] |
12,636 | Very bad cx service and no response from staff | I had 14 hours flight from sydney to dubai urgent booking, i had my twins with me and my one boy was crying like crazy and plane staff didn’t supply milk for him. Also no food for my kids at all . She told me no milk in the plane . She was talking very rudely when i call her couple of times for my kids food . Never ever travel with Emirates particularly when kids are there. | Emirates | trip_advisor | ['Responsiveness', 'Assurance', 'Empathy'] |
12,637 | Excellent Service On International Flights | The food and service on Delta's international flights is quite good no matter what part of the plane you are seated. They provide free alcholic beverages and the in flight entertainment is good if you choose to stay awake during the flights. | Delta | trip_advisor | ['Assurance'] |
12,638 | Horrible horrible!!! | My family dream vacation became a nightmare!! We missed our flight because United airline and they didn’t have anything until the next day! We had to retake the COVID test because ours expired because United airline again! It cost my family $1000 to retake the test and I called many times and emailed many times for my COVID test refund because the customer service at the airport told me I would get my refund back! Lies and more lies! My kids had to sleep at the airport floor! I’m a waitress and don’t make much I wished I could get my money back! If I could give ZERO star I would!! I sent pictures of my kids sleeping on the floor and they still didn’t care! | United | trip_advisor | ['Responsiveness', 'Assurance'] |
12,639 | Avoid Allegiant air at ALL COST | CUSTOMER SERVICE SUCKS!!!! Luggage never came off belt upon arrival. Had to wait 45minutes for other airline reps to track down contracted Allegiant rep. She could not access computer system to track bag but filed “delayed” bag claim. Spent over an hour on their 800 number which proved to be more infuriating. The person explained that bags are not scanned as they are loaded on to your flight (what??) but are scanned when they are taken off. BUT!!! They are unable to tell you what LOCATION it was scanned! (WHAT??). So, he could tell my bag had been scanned but couldn’t tell me where. I drove back to Bozeman airport today where I learned my bag is neither in Phoenix-Mesa where I departed nor is it I’m Bozeman. The next step based on my phone conversation is that Allegiant sends out emails to ALL locations they work with to see if your luggage is there. This is the most archaic, malfunctioning system I have ever encountered. What is the point of bag tags, scanning luggage if it tells you NOTHING!!! I should be given exact location of my bags the last time they were scanned. The reps will email you a confirmation of your delayed luggage claim and you can email them back directly. However, it is DAYS before you get a reply. I cannot express how pissed I am. This is a tough lesson on what NOT to do next time. NEVER CHECK A BAG!!! Airlines do all they can to make it your fault and as little responsibility on them. | Allegiant | trip_advisor | ['Responsiveness'] |
12,640 | Great Flight and great customer service | We flew from Charleston SC to Chicago Midway on June 16th st 6am Very easy check in (we checked bags which we rarely do) very pleasant check in experience, flight crew was attentive and full of energy. Pilot kept us informed of weather issues as we flew and weather at final destination. Very good experience | SouthWest | trip_advisor | ['Responsiveness'] |
12,641 | Limited Release Baggage for Soft-Sided Golf Bag | I travel with golf clubs a few times a year from JFK or LGA. On a flight home from RSW last week the ticketing agent asked me to sign my bag tag for Limited Release as I was using a soft-sided golf bag. I can only remember one other time being asked to sign for a soft-sided golf bag, coincidentally it was also at RSW. Never before, at any other airport while on Delta (even took them PDX to AMS), have I been asked to sign away liability from the carrier under the guise that it is a soft-sided bag. Is the agent at the ticketing booth correct and other agents should have me sign the back of my bag tag every time or was/is she just seasoned and to save Delta the liability having me sign unbeknownst that soft-sided bags are covered? Or does it actually vary from airport to airport? | Delta | reddit | ['Assurance'] |
12,642 | Minot ND to Mesa AZ on Allegiant Air | The flight was pleasant. The flight attendants were very pleasant. The Minot Airport staff were also very helpful and pleasant....the incoming flight was almost two hours late coming in and the Minot Airport personnel were "on top" of letting us know what was going on and when we could expect the flight to arrive so we could get on with our flight. I was very surprised that I had to pay for checked luggage and also for additional carry on luggage; at least initially I had too. I used their online system to book my flight. When I was at the airport, I learned that retired military get free checked and carry on baggage; my fees were promptly credited for them. My only complaint would be that if I hadn't paid to have a seat with additional leg room I would have been very uncomfortable during the flight....there is very little room in the seats or for people's legs. I was also surprised that food and beverage service was only available if you paid for it; couldn't even get water without paying for it. | Allegiant | trip_advisor | ['Tangibles'] |
12,643 | Don't know how a terrible airline company is still aound! | Don't buy their all you can fly pass. It's a scam. Most of the time there is no seat available, even if there are seats, those are seats that you have to make one stop in Las Vegas or somewhere that the total of travel time cam be 24 hours or longer. Hilarious 😂! After my pass expired in May, will not use their for good, I am so tired with frontier! | FrontierAirlines | trip_advisor | ['Responsiveness'] |
12,644 | Extra Seat's Count For Tiles | I found some old threads, Posted on flyertalk no response since that section is quite dead. If I book an extra seat, do I get tile spend? The old post I see says it marks the second seat as XTRA or something as the second seat but the new website doesn't display that info when you select extra seat. Reached out to support and was told they were unsure and said I'd get a follow up and didn't. | JetBlue | reddit | ['Responsiveness'] |
12,645 | Note to self; DO NOT FLY SPIRIT | Flight landed at 8:52pm; one hour later still waiting on wheelchair assistance(that I paid for) Never again... lesson learned. | SpiritAir | trip_advisor | ['Responsiveness'] |
12,646 | Great Airline | I like this airline for the smooth boarding. The staff are professional but a little over worked. I would take Air Canada more if there holiday trips where more reasonably priced. Much better then there competition. | AirCanada | trip_advisor | ['Responsiveness'] |
12,647 | Are we leaving or… | Received a text stating that our flight was going to be delayed due to a late arriving aircraft. Fine it was pushed back an hour. Changed the gate. Flight was supposed to leave at 9:20. 9pm and they still didn’t begin boarding. It’s the fact that they are running late and instead of hustling to help so we can get out of here on time you have employees standing around chatting. | FrontierAirlines | trip_advisor | ['Responsiveness'] |
12,648 | Horrible | Horrific. First they lost my Vietnam Combat Vets good friends luggage on the way for an awards ceremony. Then cancelled his flight. Then lost his luggage and had to go pay for new dress clothes so he could attend, Then we get a text his flight was cancelled airport and they cancelled my early bird check in which sucked at A 47 boarding pass, 25 dollars wasted because they charge another 40 to upgrade and and another 40 when you change plans because they put you on the back of the plane and know you will upgrade because of your past flight history. Then we get to the airport in STL and they have him on a different flight then me and I arrive @ 11:00 pm and he comes in at 2:00 am. Sorry sir but there is nothing we can do to help you. He booked his flight a month before me so I guess they draw numbers out of a hat, my boarding pass was before him and I booked long after him, Then we now leave at@ 650 am , took a day off my vacation and missed a great day of fishing. Unbelievable. They have went way down hill. Terrible | SouthWest | trip_advisor | ['Responsiveness', 'Assurance'] |
12,649 | Avoid Delta Premium Select | We've flown Delta for many years, including economy and comfort+ both domestically and internationally. As a special treat, we upgraded to Delta Premium Select on a Aug. 2023 flight from Minneapolis to Amsterdam. Let's compare what was advertised / promised by Delta to what was actually provided during our flight: What Delta Premium Select promised: --"accelerated check-in" and a welcome "glass of sparkling wine" --wider seats with adjustable leg and foot rests --premium amenity kit "filled with essentials like eye masks, socks and lip balm from Grown Alchemist" --starting Sept. 20, 2022 "exclusive snack baskets and upgraded menu choices specially curated for the Delta Premium Select experience", "Food is generally of higher quality than what's served in the main cabin" --"memory-foam pillow, a plush blanket and noise-canceling headphones, " --dedicated flight attendants just for the Delta Premium Select section of the plane What Delta Premium Select actually offered --accelerated check-in and only a glass of sparkling wine, no other welcome drink options were available; still, this was a nice feature but only if you like sparkling wine. --wider seats than economy or comfort+, roughly the same width as US domestic first-class seat that includes (1) slightly more seat recline; and (2) a slightly adjustable leg and foot rests. The wider seats are indeed a nice feature on long international flights. --premium amenity kit, but no socks; a bamboo toothbrush with a tiny tube of toothpaste; some face cream; and an eye mask don't, in my estimation, qualify as "premium". --the exact same meal selections that were served economy class, except (1) we received a paper menu; (2) the plastic food containers were served on a ceramic tray instead of on a plastic tray; and (3) a small white napkin was laid over the tray table prior to service. The food was very disappointing given the much higher cost of the plane ticket and the advertised and promised higher quality and wider variety of food options. For example, the caprese salad for dinner was inedible and the chicken overly greasy. The breakfast included nothing special: yogurt and a tasteless breakfast sandwich, the exact same food options served in basic economy. --there were no "exclusive snacks", in fact we were only served snacks once early on during the entire flight. --a pillow that felt the same as any other airline, a very thin blanket, and "mostly" noise-canceling headphones; the headphones were a better quality than those available in economy, but it might be better to bring your own high-quality noise canceling headphones. --while there did appear to be two dedicated flight attendants just for the Delta Premium Select section of the plane at the start of the flight, during which a complimentary glass of sparkling wine was served, the flight attendants helped out in the other sections including the large economy section and thus were nearly always absent or away from the Premium Select section. As a result, there were none of the "extras" served as promised on the Delta website. Overall, while the larger seat was a nice feature, Delta Premium Select was a waste of money and the overall quality of food, service and extras was very disappointing. If you desire a bit more seat and leg space during a European flight, choose Delta Comfort+ instead and save yourself hundreds of dollars. Although we've flown Delta to Europe for many years, we'll be looking at other airline options for our next flight. | Delta | trip_advisor | ['Tangibles', 'Assurance'] |
12,650 | Worst First Class Food & Beverages Service | The seats paid for were first class but more just business class. We were served a chicken sandwich with no chicken but a thin slice of cheese that melted into bread. We were then offered a vegetable sandwich that only had two thinly sliced cucumbers and no other vegetables. It was disgusting and we refused to eat them. The flight attendants and pilots were served full meals right in front of us. The attendants apologized on behalf of the airlines indicating that they had no choice in the meal services. Don’t waste your time flying on UA or US flights. Use international airlines; they are far more satisfying. We are international travelers who have over 40 years of worldwide travel. | United | trip_advisor | ['Tangibles', 'Responsiveness'] |
12,651 | HORRIBLE, unprofessional sitting here for 3 hours and staff are hideous and nasty. | This is the worst. Bad experience staff was nasty to the lady tone of her voice attitude and no respect. Sitting on here for 3 hours now whole staff is unprofessional but mostly this women with blonde hair with very annoying voice. They kept making excuses we were supposed to leave at 5 and be there at 8 and it’s 8 and we at the entrance 🤣🤣 idk what they did only bs for those 3 hours but we got delayed by 3 hours… don’t go on this. | SpiritAir | trip_advisor | ['Responsiveness', 'Assurance'] |
12,652 | Would fly again | Never flown with Emirates but it’s definitely a airline that I want to fly with again. Food was wonderful although it was a long flight time went quick with in flight entertainment ICE. | Emirates | trip_advisor | ['Tangibles'] |
12,653 | Reasonable flight but you have to pay for spirits! | The boarding process was simple and straight forward, as a family of 5 they seated us together, which we have found not all airlines will do! The seats are pretty standard, perhaps a little more leg room than I have experienced usually, but in economy, it's not much room. Thank god for having kids with us, to give the adults a little extra space. The entertainment is really good, the videos can begin from the moment you sit down. The choice is wide and had some very recent movies, which I was keen to see. The flight was smooth and the staff pleasant. The food was ordinary, not particularly good, airline food of years ago. They don't seem to have updated their food quality compared to others. The biggest issue I had was that spirits were not complimentary, which I expect on long haul flights. I think they were USD$8 or $10 which I thought was ridiculous. So all the alcohol that was on offer was wine and beer, and the beers weren't a great range, and they didn't seem to have much of the better ones. This was really disappointing. I like to have a few scotches on my flights particularly as I don't sleep. So all in all they were ok but the food and drinks were very disappointing. If we hadn't got the flights in a Black Friday sale, I would have been pretty pissed! | United | trip_advisor | ['Responsiveness'] |
12,654 | What Plane is this? | I know it says "A321/Mint". Im guessing its the A321neo with Mint "v3" as shown [here]( URL Any seat suggestions for a couple? URL ​ | JetBlue | reddit | ['Tangibles'] |
12,655 | Just can't fly economy anymore | Flew Economy premium plus in an exit row and except for the legroom it is just not worth it for me. As an older person I find I can't tolerate flying economy anymore. They give you nothing but a small cup of water on the flight. Not even the little bag of pretzels. I have to say that American airlines treats you better then Delta and I used to fly Delta all the time. First Class was full for this flight back to Palm Beach so I tried the Premium Plus. | Delta | trip_advisor | ['Tangibles'] |
12,656 | Great Customer Service | When deciding what airline to choose. We went with Delta. We had to fly twice within two weeks to attend funerals. When I contacted Delta and explained they gave me bereavement rate. Delta may not always be the cheapest. However they have some of the best customer service of the airlines I have flown! | Delta | trip_advisor | ['Assurance'] |
12,657 | Mr. | Not the airline it once was. Good people in the airport but terrible corporate-level customer service. Sad. | SouthWest | trip_advisor | ['Assurance'] |
12,658 | It’s okay for the price | It’s okay for the price. The airport in Sanford, FL is an hour drive to Disney world. Which is still okay. But the time the flight leaves to return was at 6:30 am. I fly to Orlando often and I booked my next flight on American because of the convenience of the airport being closer to family and Disney World. | Allegiant | trip_advisor | ['Tangibles'] |
12,659 | Pagas por un vuelo normal y recibes menos de una aerolínea low cost | La peor experiencia que he tenido en más de 37 años volando. Lo bueno: + llegamos a destino con vida + aviones nuevos A 320 + atención del personal Lo malo: - no se puede reclinar el asiento - la comida y bebidas pagas extra - la manta para cubrirse por el frío del aire acondicionado cuesta 9 USD - sin monitor propio, nunca funcionó conectarse al sistema por celular para conectarse al sistema de entretención - muy poco espacio entre las filas. No soy el más alto (1,75 m), pero era demasiado incómodo. En resumen: jamás volveré usar esta aerolínea y recomiendo a todos de evitarla a toda costa. | Avianca | trip_advisor | ['Tangibles'] |
12,660 | It is never OK to cancel a flight. | Taking a flight is always a big deal. People don't fly "just because". There is a lot of planning involved, bags are packed, rental cars booked, friends/family waiting. Maybe you have a business deal to close, a conference to attend. There are a hundred or more people on a plane all with somewhere they need to be. There are multiple hours of planning and preparation that your customers put into booking that flight and you can't make the proper planning and preparation to get that plane ready to take off? Shame on you. If you can't get your s#*% together to consistently supply safe aircraft and staff to transport customers then get out of the industry. We would rather not have a cheap option if it comes with false hope. A full refund is a slap in the face when you consider what was lost. | Allegiant | trip_advisor | ['Responsiveness'] |
12,661 | Nice flight to Florida | Took this airline to Florida because the rate was so affordable. Booked our car and resort thru their site too. Excellent service on the plane. Smooth and comfortable flight. So convenient to fly out of our local airport, I would definitely fly with Allegiant again! | Allegiant | trip_advisor | ['Responsiveness'] |
12,662 | Early Artival | I liked being able to get on the plane, get seated, and take off without issues. Our flight was easy, the crew did their jobs, and the pilots didn’t continue to interrupt us with announcements. We arrived ten minutes early. | SouthWest | trip_advisor | ['NA'] |
12,663 | Worst service ever. Coming from world travelers. United should be ashamed of themselves. | Let me just say, this was supposed to be the trip of a lifetime. This was going to be our 7th and final continent. I mean, how many people can say they have been to Antarctica?! Despite this being our third time rescheduling this due to COVID restrictions, we were so excited to make this bucket list item a reality. We were set to land in Santiago, Chile and spend approximately one day in Chile. We would then fly to Punta Arenas in Southern Chile to board our cruise ship to Antarctica. We spent weeks checking and double checking to make sure the appropriate paperwork was completed, according to the Chilean Ministry of Health governmental website. The requirements were as follows: 1. A negative RT-PCR COVID test completed within 72 hours of our departure from the US. * That means 72 hours from your last departing flight, which was Houston for us, as we flew from Washington DC to Houston to Santiago. * 72 hours would be January 1st. Not only is that a Saturday, it was also New Years Day, so tests were incredibly difficult to schedule. * In order to meet the time requirement, we elected to do a paid RT-PCR test from a facility with a lab onsite. They could guarantee same day turnaround but that cost us a 2-hour drive each way and also $200 per person. * It specifically had to be a RT-PCR, not just a PCR. This was harder to find than you would think. 2. A mobility pass from the MeVacuno website, as part of the Chilean Ministry of Health governmental website. * This is where you enter your COVID vaccine information and also upload a photo of your vaccine card. Chile requires everyone entering their country to have completed the vaccine series. * They had options for several vaccines we had never heard of. As well as several different “types” of Moderna and Pfizer
(ModernaTX, ModernaSuper, etc.?) so we had to take our best guess at which type of the vaccine was correct. Of course none of this was Google-able or further explained on their website. We also uploaded images of our vaccine cards showing all three shots for each of us—including boosters. * We were told validating this could take up to 30 days so we completed this several weeks early. * The entire website was in Spanish so Google Translate was our only savior here. * After this was approved (it took approximately 10 days), we received our Mobility Pass QR code and an email saying we had been accepted, approved and were ready for entry into Chile. * It only asked us for one date of the vaccine, so we added our most recent vaccine date. This was the date of our booster shot. * Much more on this later because this was the big issue. 3. An affidavit that had to be completed within 48 hours of your arrival to Chile on the “C19” form/website. * This is where you upload your negative RT-PCR COVID test results. * When we completed this on Sunday, January 2, 2022, we noticed that it said our vaccine series was “incompleto” but we knew we had proof of our completed series with our CDC COVID Vaccine Card. * On this form, it also required you to write your “Decree 295 Reason” and to attach a supporting document. We spent hours Googling what Decree 295 was, to no avail. * We also spent hours contacting the Chilean US Embassy, United Airlines, and the Chilean Ministry of Health regarding the “incompleto” and “Decree 295” but was on hold for several hours with no luck speaking to a human being. * We also had an approved and accepted Mobilty Pass QR code so we figured that this was just a system error of MeVacuno not communicating with C19. 4. An active travel insurance plan that covers any COVID related medical concerns and can refund your trip should any COVID concerns impede on your trip. * We had no idea how much we would truly need this…. We also wanted to decrease our chances of contracting COVID prior to our trip, because we needed several other negative COVID tests when we arrived in Chile. That meant no New Years Eve parties, lots of isolating and excessive mask wearing, rubbing our skin raw from so much hand sanitizer and not being affectionate with our loved ones. I was not able to hug my significant other for a week prior to our departure, and that meant we got a New Years Eve midnight high five instead of a kiss! After the headache of all of this paperwork, testing, requesting off two weeks of work unpaid, vaccine boosters, and ensuring we packed our luggage in less than 50 pounds, we thought we were finally ready to go. Our first major headache was the snow storm that the DC, Maryland, Delaware and Virginia area received on the evening of January 2 and morning of January 3, 2022. Our flight was out of Washington DC at 12:50 pm on January 3, 2022, but because of the weather, we wanted to ensure we arrived with plenty of time to spare. The roads were in horrendous condition and we saw several cars off the road in ditches and various other accidents. But we (barely!) made it safely to Washington DC-Dulles IAD airport with some time to spare. Our first mistake was flying United Airlines, as they have the worst customer service on the planet. But that was our only choice for this trip and we just wanted to make this Antarctica dream a reality. We were unable to check in for our United flight on the mobile app due to staff at IAD needing to “validate” the above four items. The nice United employee at IAD looked through our paperwork and had to manually approve us for check-in. He told us we were good to go. So why should we doubt him? This is his job after all. Our flight to Houston from IAD was set to take off at 12:50 pm. My Mom and Dad’s original seats were literally the final row of the airplane, so they paid to upgrade a few rows up from the toilets. We were boarded on our United flight at 12:00 pm. Little did we know we would be sitting in that airplane for several hours before takeoff. The first issue was that there were no pilots, they were “stuck in traffic due to all of the accidents.” After over an hour with no updates, the pilots arrived and completed their pre-flight checklist. And then of course they found an issue with the airplane but again, no further updates or details. We were on the airplane for another hour at this point, wondering if we were going to make our connecting flight. Of course this is when we realized that there were no other flights to Houston that would make it in time so we needed this airplane to be airborne. And then comes good news, we are taxiing and ready to go! And as yet another bad omen of this trip, we were then told we had to taxi back to the gate because it was not fixed. But of course there’s snow at the gates so we have to wait for the gates to be cleared! But then magically before we get to the gate, the airplane is fixed and we are going to be airborne! At this point, the concern of the airplane falling out of the sky was irrelevant and we were just ready to get there. Finally we arrive in Houston and have a little time for dinner. That was red flag number 500, as our food took forever, half of it never came, the staff was MIA, and do not even bother asking for a manager for your $150 minuscule Mexican food meal! But we tried to remain positive and realize this is part of traveling. So we are finally ready to board our flight to Santiago but boarding will be delayed due to the “cleaning crew needing more time.” Interestingly enough, our seats and tray tables were disgusting and clearly not cleaned. But yet another thing we had to let roll off our back if we were going to get to our dream trip. But of course the landing gear needs more nitrogen and the first answer is that that will just take 35-40 minutes. Okay, we can live with that. But 40 minutes slowly turns into an hour and half. But we are finally ready for take off on our 9 and a half hour flight from Houston to Santiago, Chile. We arrived in Santiago, Chile at around 9:40 am. At this point, we have not slept, showered, brushed our teeth or changed our clothes in over 24 hours but we know the trip will be worth it. The line in Santiago for Immigration takes forever and is confusing but we are finally ready for our turn at the counter to have our documents checked. Our biggest concern at this point is somehow testing positive for COVID at the PCR tests in the airport, despite being incredibly cautious. The lady, I will call her “Ms. Smith”, checking our documents was originally pleasant enough and uttered “that’s good, that’s good” as she checked our passports, negative COVID RT-PCR tests, and travel insurance. And then there came the dreaded “oh that is not good” and then several other sentences rambled in Spanish. Ms. Smith reported that “YOU ARE NOT GOING TO CHILE” due to the fact we have only one dose of a COVID vaccine approved on our Mobility Pass QR code. Despite the fact we had been approved and accepted a month ago. It was then that we understood that the “incompleto” on our affidavit was related to us not having uploaded details of each of the three vaccination shots. But no worries, we have our CDC COVID Vaccine Card and this can be easily amended—or so one would think. Despite our best efforts to be pleasant, Ms. Smith began to repeat herself that “YOU ARE NOT GOING TO CHILE” and continuing to take our phones out of our hands to show us the MeVacuno website. She reported that because we entered only one vaccine with three dates, instead of three different entries, we were not considered fully vaccinated. We should have submitted three separate COVID vaccine approval requests. Despite the fact that we uploaded our photo of our CDC COVID Vaccine Card that listed all three vaccine dates. When asked how long it would take for these to be approved if we entered them now, Ms. Smith reported it would take 30 days, clearly pleased with herself for further stressing us out. After she repeated this several times—each more loudly than the last, we attempted to speak with her about a solution to this but she just assured us that we would be going back to the United States this evening. We asked several times to speak with a supervisor and was finally granted the pleasure of speaking with the equally unpleasant “Ms. Jones”. Ms. Jones continued to repeat the same statements, interrupt us but then yell “lady, let me talk” when we tried to stop her from interrupting us. Both Ms. Jones and Ms. Smith seemed to take pleasure in saying “this happens every day” and they were sure to emphasize that it happened to an immense amount of Americans. At this point, a very deeply distressing feeling began to set in. Ms. Smith would not allow us to have our passports, reported there was no one we could call, and escorted us to a gated off area like prisoners. We attempted to speak with several Silversea Cruise Line employees we saw on our walk from the customs line to our prison cell, but were interrupted several times. You did not have to be bilingual to realize that Ms. Smith was talking about us in a poor light to those employees. In this gated off area at the Immigration Police, we realized there were at least twenty other American “prisoners” who had the exact same story about their vaccines not being approved, despite also receiving an approved and accepted Mobility Pass QR code several weeks ago. In this area, we were not granted access to food or water and had approximately 50 square feet to sit, while being carefully monitored by police in the clearly 2-way mirror. We began making several calls to the US Embassy and consulates who reported how ridiculous this was but denied any way they could help. Police were surrounding us and insisted on taking photos of each of us, along with our respective carry-on luggage. This felt incredibly unnerving, especially because there was no communication as to why it was happening. The most unsettling part was how complacent every employee was regarding the habitualness of this exact situation. They appeared to say it with pride as they exclaimed “This happens to 150-200 Americans every day!” United Airlines staff, as unpleasant as expected, arrived to our prison cells to tell us we were booked on the next flight back to Houston this evening. At 10:45 pm, as in 11 hours from now. And when alerted of the fact that we had a 13-hour layover in Houston, as well as other prisoners not even having a connecting flight assigned to their home city, the United Airlines staff just reiterated that there is nothing they can do. They reported that there “are no other flights to Washington.” We first asked if we could utilize another airline and they were adamant that we could not. When we showed them information on the United App that highlighted the several other flights from Houston to DC that did not waste another half of a day, they just said there was nothing they could do. Rather than saying “I don’t know, let me look into that,” they were quick to lie and say they did not have other flights. When asked to speak with their supervisor, these employees simply said there was no supervisor there. These employees also appeared to take pleasure in the fact this happens daily and there is nothing we can do to solve it. The only “solution” was to fly back to the United States, “figure it out” and fly back to Chile. We were granted a measly $30 voucher per person to last 12 hours, that could only be used in one specific cafe. To further degrade us, we were not allowed access to our luggage to simply change our clothes or brush our teeth. But we were so generously allowed to roam certain areas of the airport! But like the prisoners we were, we were not allowed to have our passports back, as if we had committed a felonious and horrendous crime. It was as if people failed to realize we, along with hundreds of people daily, made a minor paperwork mistake based upon their poorly written instructions. It was not as if we were entering the country unvaccinated or as a murderer, it was simply a technical issue! The United States requires a negative COVID test within 24 hours of arrival to the US. We physically did not have access to a COVID test since we could not leave the airport. United Airlines staff assured us that we were an “exception” (despite there being 150-200 of us in this situation every day) and would not need a COVID test. We were told to just “trust them,” as if we have any ounce of trust left in us. We have not arrived back to the US as I am writing this, but I am sure that will become issue number 640484 on this trip. It will be comforting to have this issue occur in the great US of A though. While we tried to kill yet another half of a day at the Santiago airport, we had police look at the photos they had taken of us on their phone and “check on us” regularly throughout the day. It really was like we had to check in with our probation officers several times that day. The police had our passports so it is not like we could go anywhere or leave the airport without them! The final straw for us was as we were boarding our flight out of this hellish country, we were told the flight crew would keep our passports until we arrived in Houston. Every instinct in our American minds told us not to get on that airplane without those passports and trust they would arrive in the US with us. When we asked the actually quite nice American United Airlines flight attendant once we boarded, she went and got our passports for us immediately with no issues. But fear not, the other rude United Airlines staff from our time in lock-up made several laps on our airplane before departure to ensure we made it on. And do not underestimate how many times the Chileans can utilize the words “deported” and “deportees” in one sentence. We are likely banned from this country, but I can honestly say we will never be coming back regardless. The key take-away’s from this nightmare are: * Put some damn clean clothes and a toothbrush in your carry-on luggage. * Do not fly United Airlines. Under any circumstances. * Do not fly into Chile. Under any circumstances. * Use a travel agent that actually looks into these issues beforehand and provides proper and detailed guidance. * While I am not one to generalize an entire population of individuals, it was hard not to. Every Chilean we encountered was rude, disrespectful and unwelcoming. * Come on, we know your English is adequate enough to know what we are saying. Stop saying “No Ingles.” * It was very obvious that the Chilean staff took pleasure and pride in turning hundreds of Americans away, every single day. They were not willing to find any solutions or accommodations. They almost appeared to be “getting off” on ruining people’s entire vacations. * Let us remember that this was a paperwork issue and we are not criminals. Where is the human decency? * I understand that Chile’s native language is Spanish. However, this is an international airport and the universal language is English. And the majority of tourists are American, British, Canadian and Australian. All of whom speak English. * On almost every major telephone call you make in the United States, there is a “press 2 for Spanish” option. Where is that courtesy here? Just curious how many Americans are calling the US Embassy in Chile and only speak Spanish? * Why are we saying, with pride, how often this happens? Should that not be a red flag as to what changes need to be made? Given the circumstances of the world right now, tourism is hard to come by but a huge part of countries’ incomes. * For every person they had monitoring the “prisoners,” they could have someone there from the Ministry of Health to solve the program. The amount of resources they are utilizing daily for the people who unknowingly complete paperwork was mind boggling. * I cannot find one reason why you would issue an accepted and approved Mobility Pass QR code if it only showed 1 vaccine and you require 2 vaccines. * It holds zero value and if the Chileans know people are continually showing up to the airport with this, what is the purpose of it OTHER than to degrade Americans? * If we had never been granted the accepted and approved Mobility Pass QR code weeks ago, we could have fixed this from home and none of this would have happened. * I cannot find one reason why you would also issue a completed Affidavit if it also holds no value. * Same as the bulleted point above. * How difficult is it to put a simple one sentence instruction on your website telling people how to submit vaccines correctly? All of this could be avoided. Unless of course, the Chileans are enjoying this…. * Also, if this happens often, why not have a representative from the Ministry of Health present at the airport who can immediately approve vaccines, with proof of a CDC COVID Vaccine Card? Seems like an easy fix. * I understand they want people vaccinated and I respect that. Chile absolutely has the authority to ensure people are vaccinated prior to their arrival and I honestly admire that. But we are vaccinated and have a booster, it was not as if we tried to enter without vaccines or the negative COVID test. Again, it was a simple paperwork issue. * Why did zero United Airlines employee actually check our documents prior to leaving Washington DC? We would have much rather been told we could not leave the US rather than spending 4 full days traveling for no reason. * Why did United Airlines act as if they were granting us a favor by “complementarily” flying us home? We paid for this ticket home! It was just supposed to be flown on January 16, 2022 instead of January 4, 2022. * You ruined our vacation. The least you could do would be to provide us better seats, access to the United Club, and a shorter layover. * Every job needs to have a supervisor present. Period. | United | trip_advisor | ['Responsiveness', 'Reliability'] |
12,664 | Great Airline to Fly | Southwest is always a pleasure to fly. It's easy to check-in, board and the crew is always wonderful. Often the crew will be very humorous which makes it even more enjoyable. It's comfortable, and it's a very reputable airline. Almost always on time leaving and mostly early landing. | SouthWest | trip_advisor | ['Tangibles', 'Responsiveness'] |
12,665 | Always A Nice Flight | I was traveling with my mother and sister to San Diego. The flight attendants were very friendly and offered more than one snack. On our return trip the flight attendants were not so entertaining and only one snack.. The southwest ticket agent was very friendly which was amazing at 5:30 am | SouthWest | trip_advisor | ['NA'] |
12,666 | Good airline | We have been with Air Canada a few time before, the food is always good and so are the seats. Check in went well both ends and it was on time. | AirCanada | trip_advisor | ['Reliability', 'Tangibles'] |
12,667 | Surprisingly good this time | I was impressed with United's performance this time around, especially at the service level of the flight crew. I was in first, but that usually does not have much impact on overall service experience for domestic airlines. They were friendly, prompt and attentive. Our FA only sat for take off and landing. Boarding was impressive at YVR because the ground crew and FA's worked as a team. They got that A319 boarded in 10 minutes after first class. Surprise! The lunch was actually quite good. I have not said that in decades. Flying domestic can be hit or miss. The flight from SFO to YVR was good to average, downgraded because of a sullen FA. I play it safe on international and use foreign carriers where economy experiences tend to be better. | United | trip_advisor | ['Assurance'] |
12,668 | best company to fly with hands down | awesome company from the staff to the app to the included carry ons its the best company to fly with | JetBlue | trip_advisor | ['Responsiveness'] |
12,669 | What in the world has happened to Southwest Airlines??? | All I can say is, "What Happened to Southwest Airlines?" I'm a native Texan and Dallasite, and I've been a fan of Southwest since its inception way back in 1967. I loved their overall strategy - excellence in customer service with fair and reasonably cost flights. But nowadays it appears that the company has changed, and for the worst. During Spring Break 3/14 - 3/18/22, I took the family on a trip to NYC. We departed on flight #758 on 3/15, and came back on flight #2338 on 3/19. My daughter has just graduated college, and this trip had twofold purposes - one, to celebration my daughter's college graduation and secondly to enjoy time with the wife and kids. Southwest has become notorious with packing folks in planes like sardines. Their greed (as most connected flights are overbooked) has led them to overbooking, and it would be okay if their 737's properly accommodated the influx of customers. Additionally, you not have to pay a fee (while modest, it still costs) of $15 dollars to get what they call "priority seating". Keep in mind, the 737 has not first class or enhanced seating at all. Priority seating simply allows you to be in the same call line as those who have "A" boarding passes. What happens is this: business class passengers (with no limit to expense as they are on company reimbursement) choose this option. There are only two rows on each plane, 3 seats per row. A business class passenger will sit in one of the seats in a scattered pattern. This now creates a bottle neck for other passengers (boarding B and C). Many of them have children, but due to Southwest's "sit where you choose" protocol, you find much time is waisted when the stewardess now has to beg customers to get up and allow for parents to sit with their kids. The leg space is absolutely horrible! They "say' that the seat are 17 inches, but I doubt that the case. You are so cramped in the plane that if the passenger in front of you reclines their chair (which they did on both flights), you'll almost be unable to open your tray to enjoy food or beverage. The planes are very old, dirty, and musty. I must say however that the flight attendants are very good. Great sense of humor with native "Texas Flair". However, I would be willing to spend more money to have legitimate options - not the "fake options" that Southwest claims to have. This is not an airline to take for leisure or family vacation - and they should advertise this in truth. If you are looking for modest economy, or "getaway" flights, and don't mind seating discomfort, then this is the airlines for you. If however you want some better flexibility and options, it is not. I spend months saving up for this trip for my family, and I was deeply disappointed in this airline. They used to be a legit company. However, either the pandemic or the new generation of leadership has placed profits in place of service. I just wish Southwest would stop trying to advertise themselves as a non-budget airlines. In fact, Southwest has become more similar to the Spirit and Easy Jet airlines. Remember - you get what you pay for! | SouthWest | trip_advisor | ['Responsiveness'] |
12,670 | You will pay more in the end... | This airline is most horrific They charge for everything Then what makes it even more horrible is that that same person luggage I used to go to Jamaica I had to pay for going back to The US even though I had less stuff in the same personal, the thing they used in Jamaica is smaller than the one in the US. ITS BEST TO BOOK IN ADVANCE FOR A AIRLINE THAT MAY COST A LITTLE MORE BUT ALSO COVER MORE, OR YOU PAY PAY LESS FOR THIER OTHER SERVICE THIS IS LIKE A ROBBERY. I TRULY DISLIKE THIS AIRLINE. | FrontierAirlines | trip_advisor | ['Responsiveness'] |
12,671 | Good Flight | After fighting Boston traffic it was nice to have a airline rep who was kind and willing to answer questions. Not an airline issue but airport - lack of personnel around to answer questions for individuals who are not familiar with airport and pricing for food was outrageous. | Delta | trip_advisor | ['Assurance'] |
12,672 | no tuve problema en este vuelo | tenia mucho tiempo sin viajar por avianca y esta vez no tuve problema y pienso que es la mejor opción para viajar de cartagena a mi miami | Avianca | trip_advisor | ['Responsiveness'] |
12,673 | a pleasure trip | It was a very pleasant flight with excellent attendance of its hostesses and staff on board. Entertainment and 5 star food. | AirCanada | trip_advisor | ['NA'] |
12,674 | Great experience with Avianca | After reading all the negative reviews, I was very nervous flying with Avianca. Our experience has been nothing but absolutely wonderful: very helpful agents at the check-in gate in SFO, comfortable and clean planes, polite flight attendants, no problems whatsoever with the luggage. We had 3 connecting flights and all 3 were on time and without a single glitch. | Avianca | trip_advisor | ['Tangibles', 'Responsiveness', 'Assurance'] |
12,675 | Worst Airline Out There | Please use another airline!!! Truly the worst airline out there I have had numerous problems with them most notably this past travel experience. They had us all board our plane, informed us that they had no pilots available, once we got pilots they informed us that our plane was out of commission and had us un-board and canceled our flight. This is not the first time they have been disorganized and not had pilots available. Please avoid using this airline if possible it’s not worth it! | FrontierAirlines | trip_advisor | ['Reliability', 'Responsiveness'] |
12,676 | pleasant flight | we always travel with Emirates whenever possible and to date have never had a bad experience.Staff have always been leasant and the food is always of a good standard | Emirates | trip_advisor | ['NA'] |
12,677 | Delayed and Destroyed Bag | August 25th on a flight from Orlando to St. Louis. Southwest managed to lose one of our four bags on a nonstop flight that was roughly 20% full. After landing in St. Louis we find out our bag never left Orlando. Southwest promised the bag would be put on the next plane to St. Louis and overnighted to our residence two hours from the airport. 3 days later the bag finally arrived (all my wife belongings)and 3 of the 4 wheels were broken and the suitcase had cracks all in the side. So not only was our suitcase delayed by 3 days, it was also completely destroyed. Fair enough. We fly Southwest because we know they will make things right. We call and explain what happened and we are given $100 voucher for our troubles (they give this to anyone who has a problem during flight). We are also compensated up to $100 for any clothes we had to buy for my wife while her suitcase arrived. The last thing we are seeking is replacing our suitcase. It has now been 2 weeks since the incident and they want us to send our suitcase to Texas to either be repaired or replaced. One problem...we are leaving St. Louis in one week... so please tell me Southwest, what am I supposed to fly home with? I have 50lbs in children's clothing that I don't have a suitcase for. I call and ask them how to solve this issue and their solution is for me to go to the airport and get a replacement bag OR bring all our things by hand to the airport and get a bag when we leave...Are you serious Southwest Airlines? We are staying over 2 hours away from the airport and you want me to drive 4 hours round trip to get a bag you lost and destroyed in the first place? I have a wife, two children, and we are on vacation, and you want me to spend a day going to get a replacement bag? Try again...Southwest Airlines you can do better! We want to be compensated for a new bag that is to equal or lesser value than the suitcase you destroyed! I don't believe this is a hard thing to manage considering we have sent you pictures of our destroyed suitcase! Instead we have been in a back and forth conversation for 2 weeks going on 3 without a new bag. We are leaving in one week Southwest Airlines for our home and about 50 lbs in kids clothes that doesn't have a bag to go in... We do hope you take this complaint seriously and know how disappointed we are with this entire experience. | SouthWest | trip_advisor | ['Responsiveness'] |
12,678 | Price Gouging | We were stuck in Puerto Vallarta as Westjet cancelled our return flights without notice. We managed to book on Air Canada's last flight out of Puerto Vallarta to Vancouver. With all the uncertainty, tension and stress caused by flight cancellations we were very pleased to get a flight home. However, we couldn't believe the price we were charged by Air Canada. It was more than double the original price of our flights with WestJet for just one way. When we got to Vancouver there was availability on the flight to Victoria that same evening--at 5 times the normal rate ! Yes, that is correct. The agent told us there were only two seats left and that is why the price was so high. PAY OR STAY . Turns out the flight was only two thirds full. The agent out and out lied to us. We have contacted Air Canada to try and get some money back to no avail. Shame on you Air Canada for taking advantage and gouging Canadians. | AirCanada | trip_advisor | ['Responsiveness', 'Assurance'] |
12,679 | I will never recommend Spirt airline. Terrible airline | Cancelled flight at last minute - no explanation - no alternate flight option until 2 days later. The staff was useless, employee gave us attitude. Poor costumer service. At the end of the day the i have to pay twice the original cost in another airlines. I will never used this airline again. | SpiritAir | trip_advisor | ['Responsiveness'] |
12,680 | 5 star | Travelled very well and had one of the best experiences of traveling being at the hands of the wonderful Brazilian air hostess Beatriz she made my journey awesomely wonderful and amazing thank you EK 761 economic class for the hospitality during my flight… | Emirates | trip_advisor | ['Empathy'] |
12,681 | Cheaper but there's a reason | The in-flight service and food are good however I have never been on a plane with such limited space. I am 5'7" and could not sit without my knees hitting the seat in front of me. It was the longest 8 hours of my life. Not only that but there is no inflight entertainment. Their answer is that you download their Air Canada app BEFORE you get on the plane and watch their selections on your iOS device (no other device like Kindle, works). So we had nothing to do for 8 hours other than sit in the dark or pace the isles. On the way back (BCN to Toronto) I did download the app and was able to watch a movie on my phone screen - oh boy. We did save money leaving from Windsor (first flight was on a prop plane Windsor, Ont. to Toronto) rather than Detroit but it was worth it. Will not do it again. No entertainment on an 8 hour overseas flight - Come on!! | AirCanada | trip_advisor | ['Tangibles'] |
12,682 | Russ & Vicki | Awesome flight..4 hours... smooth as silk... Only Airlines we will fly! Watched TV and had snacks and soft drinks, coffee, water... | SouthWest | trip_advisor | ['Responsiveness'] |
12,683 | Would you be in support of assigned seats or not? and why? | Clearly the headlines are circulating that they are weighing the decision. I’m a religious flyer of Southwest and I would be pro assigning/selecting seats. What do you stand and why? Edit: if in support of it, how would you prefer it works? All ideas welcomed | Southwest | reddit | ['NA'] |
12,684 | DONT EVER FLY THIS | So like few days ago I went there it was good but now I’m going back home then they Said our plane was a 3th party then my mom was like telling them it wasn’t and it wasn’t so the worker called there Manager then called the police and the police came and gave us somewhere to sleep then my moms cuz came then we went at her house so I rate this 1/10 hate it never going there | FrontierAirlines | trip_advisor | ['Responsiveness', 'Empathy'] |
12,685 | Nothing extra | This was a connecting flight to Air Canada, end destination being Toronto Canada. As in the Air Canada connector there were no extras, not even a little snack pack. Service was negligible since nothing was provided but a small selection of non-alcoholic beverages. Food available for purchase was limited, expensive, and mostly not vegetarian. | United | trip_advisor | ['Responsiveness'] |
12,686 | July vacay | Excelente servicio! My trip was so smooth! Everything was on time and perfect! I was so impressed and will continue to fly with spirit! | SpiritAir | trip_advisor | ['Reliability'] |
12,687 | Do I have to check again in Atlanta with an international connection? | I have to go through security again if I go from Chicago to Atlanta and then an international connection to South America. All with the same airline? By the way, with checked luggage. | Delta | reddit | ['Tangibles'] |
12,688 | JetBlue - You're Setting the Standards for What Flying Domestic in the US Should Be! | Flying domestic within the US has always been painful. But getting on to JetBlue in its MINT cabin class for a 6-hour flight from Boston to Vegas was a superb experience. A thoughtful card to welcome us on board and signed by the two stewards serving the cabin. Lovely calming lighting. Reasonably good food. Comfortable flat-bed seat. And loads of elbow space - granted that I managed to secure one of the 'single' seats in the cabin. And a level of authentic service that many other airlines should draw from! Would not hesitate to fly on JetBlue again in its Mint class. NOW - if only JetBlue connected with more cities within the US ... | JetBlue | trip_advisor | ['Tangibles', 'Assurance'] |
12,689 | Very comfortable, good leg room in economy | Most pleased with the leg room, service, and timing between transfers. Will definitely travel with them again. | JetBlue | trip_advisor | ['Reliability'] |
12,690 | Awful flight attendants | Such bad service!!!! The flight attendants were rude to everyone! Eye rolling, etc. ...pathetic. not likely to use allegiant ever again!! | Allegiant | trip_advisor | ['Responsiveness'] |
12,691 | Are you kidding??? | I’m not sure where to start. First I’ll say that a very nice man helped us at the Florida counter and a very patient lady helped at the lost bag counter in Denver. Now the rest. The fight gate was changed three times in Ft. Lauderdale with no one really knowing anything until we were sent from the G gates to the F gates 35 minutes prior to the flight. Two flights were packed into one gate and there was no such thing as social distancing. Apparently an employee or several didn’t know the take off time and we waited and waited and waited first at the gate then on the plane. After departure the Gestapo flight crew took over. Loudly reminding all of us and many of us individually that masks must be worn over the nose! Several debates incurred as crew members were being particular about exact placement on the nose. Apparently the other CDC rules did not apply such as, 6 foot social distancing requirements. Every seat in this tin can was occupied thus making it impossible to maintain any distance. I also wondered about maximum capacity rules for enclosed areas. They exist in casinos, churches, restaurants, and stores yet not on this sardine boat. What about OSHA? They require employee follow CDC guidelines for COVID-19. Still employees were seated directly beside each other with no barrier. The employees were also required to work in this enclosed space with no distancing whatsoever. Yet the only concern they had was where our masks were. I’m not sure if it’s alright to pick and choose what pandemic rules you follow but it was on that flight. Now we land at DIA. I won’t go into the inept train service but when we got to baggage claim, it was another free for all. Bags everywhere, lots of people with no bags to pick up. Eventually our bag was found, after we finally left the airport at 2am. Since they said it was on the baggage carousel they wouldn’t deliver it and we had to go back to the airport, wait for someone to help us and get the bag. Why would I stay at the baggage area for over an hour and not look on the carousel for my bag???? Please... Use these meatheads at the risk of your sanity. It’s not cheap! Check out the charges for every bag, seat, and bottle of water. We could have flown any airline for the same total cost!!! | SpiritAir | trip_advisor | ['Responsiveness', 'Assurance'] |
12,692 | THE WORST COSTUMER SERVICE | Please do yourself a favor and dont waste your precious time calling to get a travel certificate because no matter how many times you call or how much time you wait. You are NEVER gonna get it, forget about your money. your time is more valuable. | United | trip_advisor | ['Responsiveness'] |
12,693 | 5 hour travel - bad service and no food | We were travelling from Australia to Toronto, via San Francisco. Took AC from San Francisco, 5 hour flight. Service was rude, unless we ask something for twice, we don't get anything. For 5 hours, not even a snack. For the money we pay, you would think they can offer something. I understand if its 2-3 hrs, flights want to be cheap. But for 5 hours, they should do better. This is not the first time with Air Canada. Air Canada service is terrible. | AirCanada | trip_advisor | ['Responsiveness', 'Assurance'] |
12,694 | Very comfortable and very efficient | The flight both ways was very comfortable and the crew were very pleasent.The food was the best i have had on an airline and i was very impressed with the way we very helped at Dubai to catch our conecting flight with at short transfer time. | Emirates | trip_advisor | ['Responsiveness'] |
12,695 | Had no problems at all | I traveled from Orlando and back to Orlando as I had a death in the family. The plane ride out of Orlando was great, yes you had to wait in a long baggage line, but when you look at the other plane companies, there were really no customers at all. I think more and more people are flying Spirit, because they are cheap, and that alone makes up for the long lines. Long or not they went by pretty smoothly. I found the long line not a hassle at all as it is a part of flying. On the flight back, I got there early so I was towards the front of the line and it went quickly, they have plenty of help to get you moving along. At the gate, on both flights I had, they went very smoothly, one of my flights were in the afternoon and one was in the morning. The plane is a bit cramped but we're not paying high prices so cutting corners on seats makes sense. My flight was about 2.5 hours each way, I was not looking for luxury seats, and wanted to get to and from smoothly and Spirit did that for me. Yes I would fly again with them. I do wish they would make checked baggage to 50 pounds and not 40, I had to put a lot of stuff in my personal bag that got heavy. That was the only draw back, please make bags 50 pounds like the rest. But all in all, the price we paid, the amount we saved, and the best no layovers, Spirit was worth it. If you are looking for 5 star seats choose someone else, but if you are looking to get from point A to point B, Spirit is perfect. One thing I would suggest, the person making announcements at the gate, you really need someone with a louder voice rather than a soft speaking person. We could barely hear the young lady at the gate as she spoke so soft in Orlando. From Milwaukee, she spoke clearly and loud enough for all the hear. | SpiritAir | trip_advisor | ['Tangibles', 'Responsiveness'] |
12,696 | My horrible Delta experience | My day was going bad and just to make it worse I was flying Delta. Delta is very thirsty for money Trust me on that one. My kids all showed up us unaccompanied minors and Delta made me pay extra to change how mean. Then when a bag is overweight by just six pound yes you heard right they charge 130 dollars like where am I getting this money from I already like donated a lot of money to this airline for seats on the plane and baggage. Then I get on the Plane being pissed with delta. I find out I have an aisle I wanted a window. So I it wasn't a middle and I figured I would live but noooooo. My seat wouldn't recline and you heard that right like how am I sleeping on this 12 hour plane with my seat not reclining. I lost my spirit on that flight I should've flown spirit it may be better than delta. On the way there my plane was there in the airport but like no they couldn't change our gate because there to lazy to move the gate. I had to miss my daily activity and reschedule because someone (delta) got me to Tel Aviv to late. I forgot to mention the flight took off exactly 5 hours later. because someone smart switched off the flight because Delta was taking to long and they also had to find that persons bag and take it off because they don't have a heart so they couldn't take that persons bag on the plane. Thanks for your time I will never ever be flying Delta again. | Delta | trip_advisor | ['Tangibles', 'Reliability', 'Assurance'] |
12,697 | Disgunting | Do not use this airline. You will be cheated and treated badly. They will squeeze you for money, cancel your flight, ruin your vacation | Avianca | trip_advisor | ['Responsiveness'] |
12,698 | DOGS**T Company | After paying all the fees, this airline isn’t any better for price than the other ones. 4 flights to go from Denver to Orlando and back and every single one was delayed. The worst part about the whole fiasco, is ALMOST every single employee we dealt with was a C U Next Tuesday. Absolutely terrible in every facet. DO YOURSELF A FAVOR AND FIND ANOTHER AIRLINE. | FrontierAirlines | trip_advisor | ['Responsiveness', 'Reliability'] |
12,699 | The Best Airline 4 real people | I travel with heavy luggage and carry on packs. Bags fly free with Southwest as it doesn't with other airlines. You cannot beat the price and if you do add in the extra cost s. You can tell when employees love their positions because the customer YOU are # 1 to them. Believe me sometimes I bring 48pounds bowling balls bags and most checkin staff are not overjoyed to see them but Most do their job like troopers and pleasantly move me on. There are staff on flight services who should be on Comedy Central or AGT with communications and arrival verbals. Point being SW is the only way I fly. | SouthWest | trip_advisor | ['Tangibles', 'Assurance'] |