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dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
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null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
I left my phone at the hotel I was staying at so I can't use the app! | {
"text": "I left my phone at the hotel I was staying at so I can't use the app!"
} | null | null | null | null | false | null | 300 | null | Default | null | {
"text_length": 69
} |
what happened to the money after i put in the wrong info and it got declined | {
"text": "what happened to the money after i put in the wrong info and it got declined"
} | null | null | null | null | false | null | 301 | null | Default | null | {
"text_length": 76
} |
Help me activate my card. | {
"text": "Help me activate my card."
} | null | null | null | null | false | null | 302 | null | Default | null | {
"text_length": 25
} |
I tried using a check to update my balance, but it isn't work? Is something wrong? | {
"text": "I tried using a check to update my balance, but it isn't work? Is something wrong?"
} | null | null | null | null | false | null | 303 | null | Default | null | {
"text_length": 82
} |
My card is stuck inside the ATM, what am I supposed to do? | {
"text": "My card is stuck inside the ATM, what am I supposed to do?"
} | null | null | null | null | false | null | 304 | null | Default | null | {
"text_length": 58
} |
Card activation is not working. What do i do? | {
"text": "Card activation is not working. What do i do?"
} | null | null | null | null | false | null | 305 | null | Default | null | {
"text_length": 45
} |
A transaction shows duplicate times. | {
"text": "A transaction shows duplicate times."
} | null | null | null | null | false | null | 306 | null | Default | null | {
"text_length": 36
} |
What should I do if someone stole my phone? | {
"text": "What should I do if someone stole my phone?"
} | null | null | null | null | false | null | 307 | null | Default | null | {
"text_length": 43
} |
I wasn't able to use my card today when I went out for lunch. Wondering why that is? | {
"text": "I wasn't able to use my card today when I went out for lunch. Wondering why that is?"
} | null | null | null | null | false | null | 308 | null | Default | null | {
"text_length": 84
} |
My card got charged twice for the same thing! | {
"text": "My card got charged twice for the same thing!"
} | null | null | null | null | false | null | 309 | null | Default | null | {
"text_length": 45
} |
The cheque I sent a few days ago has not been deposited yet, what is the hold up? | {
"text": "The cheque I sent a few days ago has not been deposited yet, what is the hold up?"
} | null | null | null | null | false | null | 310 | null | Default | null | {
"text_length": 81
} |
Do I need to use a limit on top-ups? | {
"text": "Do I need to use a limit on top-ups?"
} | null | null | null | null | false | null | 311 | null | Default | null | {
"text_length": 36
} |
my balance has not changed, despite depositing a cheque | {
"text": "my balance has not changed, despite depositing a cheque"
} | null | null | null | null | false | null | 312 | null | Default | null | {
"text_length": 55
} |
Why did my cash deposit not show up? | {
"text": "Why did my cash deposit not show up?"
} | null | null | null | null | false | null | 313 | null | Default | null | {
"text_length": 36
} |
What are the current exchange rates? | {
"text": "What are the current exchange rates?"
} | null | null | null | null | false | null | 314 | null | Default | null | {
"text_length": 36
} |
What do I do if I've been charged twice for the same transaction? | {
"text": "What do I do if I've been charged twice for the same transaction?"
} | null | null | null | null | false | null | 315 | null | Default | null | {
"text_length": 65
} |
I withdrew some cash and the exchange rate seems to be wrong. | {
"text": "I withdrew some cash and the exchange rate seems to be wrong."
} | null | null | null | null | false | null | 316 | null | Default | null | {
"text_length": 61
} |
How's the exchange rate? | {
"text": "How's the exchange rate?"
} | null | null | null | null | false | null | 317 | null | Default | null | {
"text_length": 24
} |
What steps do I have to go through in order to activate my new card? | {
"text": "What steps do I have to go through in order to activate my new card?"
} | null | null | null | null | false | null | 318 | null | Default | null | {
"text_length": 68
} |
I no longer have my phone, what should I do? | {
"text": "I no longer have my phone, what should I do?"
} | null | null | null | null | false | null | 319 | null | Default | null | {
"text_length": 44
} |
If I want a friend to top off my account, can they? | {
"text": "If I want a friend to top off my account, can they?"
} | null | null | null | null | false | null | 320 | null | Default | null | {
"text_length": 51
} |
I just got my card and cannot get it to work. | {
"text": "I just got my card and cannot get it to work."
} | null | null | null | null | false | null | 321 | null | Default | null | {
"text_length": 45
} |
Just received my replacement card, what steps do i need to take to activate it? | {
"text": "Just received my replacement card, what steps do i need to take to activate it?"
} | null | null | null | null | false | null | 322 | null | Default | null | {
"text_length": 79
} |
Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost. | {
"text": "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost."
} | null | null | null | null | false | null | 323 | null | Default | null | {
"text_length": 176
} |
Need help to get my card to work. | {
"text": "Need help to get my card to work."
} | null | null | null | null | false | null | 324 | null | Default | null | {
"text_length": 33
} |
What is the formula for your exchange rate? | {
"text": "What is the formula for your exchange rate?"
} | null | null | null | null | false | null | 325 | null | Default | null | {
"text_length": 43
} |
I have a duplicate payment on my card. | {
"text": "I have a duplicate payment on my card."
} | null | null | null | null | false | null | 326 | null | Default | null | {
"text_length": 38
} |
I have lost my phone. | {
"text": "I have lost my phone."
} | null | null | null | null | false | null | 327 | null | Default | null | {
"text_length": 21
} |
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this? | {
"text": "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?"
} | null | null | null | null | false | null | 328 | null | Default | null | {
"text_length": 120
} |
Do i have to top-up with my credit card before I can transfer? | {
"text": "Do i have to top-up with my credit card before I can transfer?"
} | null | null | null | null | false | null | 329 | null | Default | null | {
"text_length": 62
} |
Please tell me how the exchange rate is determined. I was expecting more money for the transaction. | {
"text": "Please tell me how the exchange rate is determined. I was expecting more money for the transaction."
} | null | null | null | null | false | null | 330 | null | Default | null | {
"text_length": 99
} |
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service | {
"text": "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service"
} | null | null | null | null | false | null | 331 | null | Default | null | {
"text_length": 243
} |
What happens if I deposit a cheque accidentally? | {
"text": "What happens if I deposit a cheque accidentally?"
} | null | null | null | null | false | null | 332 | null | Default | null | {
"text_length": 48
} |
I got charged two times for a transaction | {
"text": "I got charged two times for a transaction"
} | null | null | null | null | false | null | 333 | null | Default | null | {
"text_length": 41
} |
What happens with the duplicate charge in my account? | {
"text": "What happens with the duplicate charge in my account?"
} | null | null | null | null | false | null | 334 | null | Default | null | {
"text_length": 53
} |
I need to transfer some money, can I use my credit card? | {
"text": "I need to transfer some money, can I use my credit card?"
} | null | null | null | null | false | null | 335 | null | Default | null | {
"text_length": 56
} |
I am paid by my employer in GBP; do I need to do anything in the app to indicate this? | {
"text": "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?"
} | null | null | null | null | false | null | 336 | null | Default | null | {
"text_length": 86
} |
On my last trip, I received the incorrect exchange rate. | {
"text": "On my last trip, I received the incorrect exchange rate."
} | null | null | null | null | false | null | 337 | null | Default | null | {
"text_length": 56
} |
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow? | {
"text": "My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?"
} | null | null | null | null | false | null | 338 | null | Default | null | {
"text_length": 114
} |
There is a duplicate charge on my account. | {
"text": "There is a duplicate charge on my account."
} | null | null | null | null | false | null | 339 | null | Default | null | {
"text_length": 42
} |
I accidentally left my phone at the hotel so now I'm not able to use the app. | {
"text": "I accidentally left my phone at the hotel so now I'm not able to use the app."
} | null | null | null | null | false | null | 340 | null | Default | null | {
"text_length": 77
} |
I am inquiring about why there was an extra fee charged when I used an ATM. | {
"text": "I am inquiring about why there was an extra fee charged when I used an ATM."
} | null | null | null | null | false | null | 341 | null | Default | null | {
"text_length": 75
} |
I need help with understanding why my card is not working. | {
"text": "I need help with understanding why my card is not working."
} | null | null | null | null | false | null | 342 | null | Default | null | {
"text_length": 58
} |
I deposited a cheque but the cash hasn't arrived yet | {
"text": "I deposited a cheque but the cash hasn't arrived yet"
} | null | null | null | null | false | null | 343 | null | Default | null | {
"text_length": 52
} |
Will my GPB update my salary | {
"text": "Will my GPB update my salary"
} | null | null | null | null | false | null | 344 | null | Default | null | {
"text_length": 28
} |
Can you give me the restrictions of the disposable cards? | {
"text": "Can you give me the restrictions of the disposable cards?"
} | null | null | null | null | false | null | 345 | null | Default | null | {
"text_length": 57
} |
I placed a cheque but the funds aren't there | {
"text": "I placed a cheque but the funds aren't there"
} | null | null | null | null | false | null | 346 | null | Default | null | {
"text_length": 44
} |
Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | {
"text": "Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?"
} | null | null | null | null | false | null | 347 | null | Default | null | {
"text_length": 249
} |
I wanted to withdraw $100 from the ATM but I only got $20 | {
"text": "I wanted to withdraw $100 from the ATM but I only got $20"
} | null | null | null | null | false | null | 348 | null | Default | null | {
"text_length": 57
} |
I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque. | {
"text": "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque."
} | null | null | null | null | false | null | 349 | null | Default | null | {
"text_length": 138
} |
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate? | {
"text": "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?"
} | null | null | null | null | false | null | 350 | null | Default | null | {
"text_length": 111
} |
I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges. | {
"text": "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges."
} | null | null | null | null | false | null | 351 | null | Default | null | {
"text_length": 150
} |
hello I have lost my phone and I'm worried someone's going to steal money from me | {
"text": "hello I have lost my phone and I'm worried someone's going to steal money from me"
} | null | null | null | null | false | null | 352 | null | Default | null | {
"text_length": 81
} |
How limited is a virtual card? | {
"text": "How limited is a virtual card?"
} | null | null | null | null | false | null | 353 | null | Default | null | {
"text_length": 30
} |
The ATM didn't give me the full requested amount | {
"text": "The ATM didn't give me the full requested amount"
} | null | null | null | null | false | null | 354 | null | Default | null | {
"text_length": 48
} |
What do I need to do to get my salary through this? | {
"text": "What do I need to do to get my salary through this?"
} | null | null | null | null | false | null | 355 | null | Default | null | {
"text_length": 51
} |
Is there a limit to the number of disposable cards I can have? | {
"text": "Is there a limit to the number of disposable cards I can have?"
} | null | null | null | null | false | null | 356 | null | Default | null | {
"text_length": 62
} |
I'm not sure where my phone is. Can someone else use the app? | {
"text": "I'm not sure where my phone is. Can someone else use the app?"
} | null | null | null | null | false | null | 357 | null | Default | null | {
"text_length": 62
} |
What sort of restrictions are there for the disposable cards? | {
"text": "What sort of restrictions are there for the disposable cards?"
} | null | null | null | null | false | null | 358 | null | Default | null | {
"text_length": 61
} |
What is the limit on disposable cards? | {
"text": "What is the limit on disposable cards?"
} | null | null | null | null | false | null | 359 | null | Default | null | {
"text_length": 38
} |
The exchange rate was wrong in the foreign country I got cash in. | {
"text": "The exchange rate was wrong in the foreign country I got cash in."
} | null | null | null | null | false | null | 360 | null | Default | null | {
"text_length": 65
} |
I just replaced my phone but how do I use my card information? | {
"text": "I just replaced my phone but how do I use my card information?"
} | null | null | null | null | false | null | 361 | null | Default | null | {
"text_length": 62
} |
Why did using an ATM cause me to have an extra fee charged? | {
"text": "Why did using an ATM cause me to have an extra fee charged?"
} | null | null | null | null | false | null | 362 | null | Default | null | {
"text_length": 59
} |
Is it possible to change from AUD to GBP? | {
"text": "Is it possible to change from AUD to GBP?"
} | null | null | null | null | false | null | 363 | null | Default | null | {
"text_length": 41
} |
Why was my account assessed a fee for an ATM transaction? | {
"text": "Why was my account assessed a fee for an ATM transaction?"
} | null | null | null | null | false | null | 364 | null | Default | null | {
"text_length": 57
} |
How can I change USD to GBP? | {
"text": "How can I change USD to GBP?"
} | null | null | null | null | false | null | 365 | null | Default | null | {
"text_length": 28
} |
Is there a limit on how many times I can use a disposable card? | {
"text": "Is there a limit on how many times I can use a disposable card?"
} | null | null | null | null | false | null | 366 | null | Default | null | {
"text_length": 63
} |
I withdrew cash abroad and the exchange rate applied is wrong. | {
"text": "I withdrew cash abroad and the exchange rate applied is wrong."
} | null | null | null | null | false | null | 367 | null | Default | null | {
"text_length": 62
} |
What is the number of transactions I get with a disposable card? | {
"text": "What is the number of transactions I get with a disposable card?"
} | null | null | null | null | false | null | 368 | null | Default | null | {
"text_length": 64
} |
I was charged several times for something | {
"text": "I was charged several times for something"
} | null | null | null | null | false | null | 369 | null | Default | null | {
"text_length": 41
} |
Can you tell me the restrictions for the disposable cards? | {
"text": "Can you tell me the restrictions for the disposable cards?"
} | null | null | null | null | false | null | 370 | null | Default | null | {
"text_length": 58
} |
How can many disposable cards can I have per day? | {
"text": "How can many disposable cards can I have per day?"
} | null | null | null | null | false | null | 371 | null | Default | null | {
"text_length": 49
} |
Is it possible to exchange currencies? | {
"text": "Is it possible to exchange currencies?"
} | null | null | null | null | false | null | 372 | null | Default | null | {
"text_length": 38
} |
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back? | {
"text": "I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?"
} | null | null | null | null | false | null | 373 | null | Default | null | {
"text_length": 165
} |
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions. | {
"text": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions."
} | null | null | null | null | false | null | 374 | null | Default | null | {
"text_length": 180
} |
Help! I'm missing money, I deposited a cheque but its not showing on my balance. | {
"text": "Help! I'm missing money, I deposited a cheque but its not showing on my balance."
} | null | null | null | null | false | null | 375 | null | Default | null | {
"text_length": 80
} |
What systems do you have in place for my security when using my card for everyday purchases? | {
"text": "What systems do you have in place for my security when using my card for everyday purchases?"
} | null | null | null | null | false | null | 376 | null | Default | null | {
"text_length": 92
} |
I made a deposit but it is not showing up in my balance. | {
"text": "I made a deposit but it is not showing up in my balance."
} | null | null | null | null | false | null | 377 | null | Default | null | {
"text_length": 56
} |
I need a number of disposable cards everyday. | {
"text": "I need a number of disposable cards everyday."
} | null | null | null | null | false | null | 378 | null | Default | null | {
"text_length": 45
} |
Can you tell me about these disposable virtual cards? | {
"text": "Can you tell me about these disposable virtual cards?"
} | null | null | null | null | false | null | 379 | null | Default | null | {
"text_length": 53
} |
My friend wants to send me money, can she? | {
"text": "My friend wants to send me money, can she?"
} | null | null | null | null | false | null | 380 | null | Default | null | {
"text_length": 42
} |
I am trying to find out how to exchange currency X with currency Y. | {
"text": "I am trying to find out how to exchange currency X with currency Y."
} | null | null | null | null | false | null | 381 | null | Default | null | {
"text_length": 67
} |
How do I request a disposable virtual card? | {
"text": "How do I request a disposable virtual card?"
} | null | null | null | null | false | null | 382 | null | Default | null | {
"text_length": 43
} |
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain? | {
"text": "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?"
} | null | null | null | null | false | null | 383 | null | Default | null | {
"text_length": 255
} |
I put money in my account a week ago but its still not there, what is happening? | {
"text": "I put money in my account a week ago but its still not there, what is happening?"
} | null | null | null | null | false | null | 384 | null | Default | null | {
"text_length": 80
} |
I made a cash deposit, but it hasn't shown up in my balance yet. | {
"text": "I made a cash deposit, but it hasn't shown up in my balance yet."
} | null | null | null | null | false | null | 385 | null | Default | null | {
"text_length": 64
} |
What are the restrictions on the virtual cards? | {
"text": "What are the restrictions on the virtual cards?"
} | null | null | null | null | false | null | 386 | null | Default | null | {
"text_length": 47
} |
What is the function of the disposable cards? | {
"text": "What is the function of the disposable cards?"
} | null | null | null | null | false | null | 387 | null | Default | null | {
"text_length": 45
} |
Do I need a disposable card? | {
"text": "Do I need a disposable card?"
} | null | null | null | null | false | null | 388 | null | Default | null | {
"text_length": 28
} |
May I get my salary paid out in a different currency? | {
"text": "May I get my salary paid out in a different currency?"
} | null | null | null | null | false | null | 389 | null | Default | null | {
"text_length": 53
} |
I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem? | {
"text": "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?"
} | null | null | null | null | false | null | 390 | null | Default | null | {
"text_length": 126
} |
I am travelling and I was wondering what your exchange rates are | {
"text": "I am travelling and I was wondering what your exchange rates are"
} | null | null | null | null | false | null | 391 | null | Default | null | {
"text_length": 64
} |
Is there a way you can have money from a purchase I made refunded to my account. | {
"text": "Is there a way you can have money from a purchase I made refunded to my account."
} | null | null | null | null | false | null | 392 | null | Default | null | {
"text_length": 80
} |
I've changed my mind on an item. How do I get a refund? | {
"text": "I've changed my mind on an item. How do I get a refund?"
} | null | null | null | null | false | null | 393 | null | Default | null | {
"text_length": 56
} |
I received a different amount of cash than what I entered. | {
"text": "I received a different amount of cash than what I entered."
} | null | null | null | null | false | null | 394 | null | Default | null | {
"text_length": 58
} |
I only received $20, but I requested $100. | {
"text": "I only received $20, but I requested $100."
} | null | null | null | null | false | null | 395 | null | Default | null | {
"text_length": 42
} |
What are these disposable virtual cards all about? | {
"text": "What are these disposable virtual cards all about?"
} | null | null | null | null | false | null | 396 | null | Default | null | {
"text_length": 50
} |
Can I transfer my paycheck to the account? | {
"text": "Can I transfer my paycheck to the account?"
} | null | null | null | null | false | null | 397 | null | Default | null | {
"text_length": 42
} |
I made a cash deposit going to my account but it is not there | {
"text": "I made a cash deposit going to my account but it is not there"
} | null | null | null | null | false | null | 398 | null | Default | null | {
"text_length": 61
} |
Why is it I am charged an extra fee when I use the ATM? | {
"text": "Why is it I am charged an extra fee when I use the ATM?"
} | null | null | null | null | false | null | 399 | null | Default | null | {
"text_length": 55
} |