text
stringlengths 15
433
| inputs
dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 1
3
| metadata
null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Why is my payment in pending status? | {
"text": "Why is my payment in pending status?"
} | null | null | negative | argilla | false | null | 100 | null | Validated | null | {
"text_length": 36
} |
My transfer to a beneficiary was rejected. | {
"text": "My transfer to a beneficiary was rejected."
} | null | null | negative | argilla | false | null | 101 | null | Validated | null | {
"text_length": 42
} |
Is there a way I can check on the card on route to me? | {
"text": "Is there a way I can check on the card on route to me?"
} | null | null | neutral | argilla | false | null | 102 | null | Validated | null | {
"text_length": 54
} |
Why is the payment showing as pending from things I bought this morning? | {
"text": "Why is the payment showing as pending from things I bought this morning?"
} | null | null | negative | argilla | false | null | 103 | null | Validated | null | {
"text_length": 72
} |
I prefer Mastecard. | {
"text": "I prefer Mastecard."
} | null | null | neutral | argilla | false | null | 104 | null | Validated | null | {
"text_length": 19
} |
Are the delivery days flexible? My schedule only allows me to be a available on specific dates. | {
"text": "Are the delivery days flexible? My schedule only allows me to be a available on specific dates."
} | null | null | neutral | argilla | false | null | 105 | null | Validated | null | {
"text_length": 96
} |
Will this card work all over the world? | {
"text": "Will this card work all over the world?"
} | null | null | neutral | argilla | false | null | 106 | null | Validated | null | {
"text_length": 39
} |
When can I expect my new card to get here? | {
"text": "When can I expect my new card to get here?"
} | null | null | negative | argilla | false | null | 107 | null | Validated | null | {
"text_length": 42
} |
I want a mastercard | {
"text": "I want a mastercard"
} | null | null | neutral | argilla | false | null | 108 | null | Validated | null | {
"text_length": 19
} |
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point? | {
"text": "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?"
} | null | null | negative | argilla | false | null | 109 | null | Validated | null | {
"text_length": 129
} |
I used the wrong account. | {
"text": "I used the wrong account."
} | null | null | neutral | argilla | false | null | 110 | null | Validated | null | {
"text_length": 25
} |
How long does it take for something to be delivered to the U.S? | {
"text": "How long does it take for something to be delivered to the U.S?"
} | null | null | neutral | argilla | false | null | 111 | null | Validated | null | {
"text_length": 63
} |
What do you charge to top up US cards? | {
"text": "What do you charge to top up US cards?"
} | null | null | neutral | argilla | false | null | 112 | null | Validated | null | {
"text_length": 38
} |
Why is my transfer stuck on pending? | {
"text": "Why is my transfer stuck on pending?"
} | null | null | negative | argilla | false | null | 113 | null | Validated | null | {
"text_length": 36
} |
I want to cancel the transaction I made earlier | {
"text": "I want to cancel the transaction I made earlier"
} | null | null | neutral | argilla | false | null | 114 | null | Validated | null | {
"text_length": 47
} |
I tried transferring money to a beneficiary, however, I was unsuccessful. | {
"text": "I tried transferring money to a beneficiary, however, I was unsuccessful."
} | null | null | negative | argilla | false | null | 115 | null | Validated | null | {
"text_length": 73
} |
I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account? | {
"text": "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?"
} | null | null | neutral | argilla | false | null | 116 | null | Validated | null | {
"text_length": 198
} |
When will it be delivered to the US? | {
"text": "When will it be delivered to the US?"
} | null | null | neutral | argilla | false | null | 117 | null | Validated | null | {
"text_length": 36
} |
Are there fees for using an international card to top up? | {
"text": "Are there fees for using an international card to top up?"
} | null | null | neutral | argilla | false | null | 118 | null | Validated | null | {
"text_length": 57
} |
It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take? | {
"text": "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?"
} | null | null | negative | argilla | false | null | 119 | null | Validated | null | {
"text_length": 227
} |
How come my card payment is still pending? | {
"text": "How come my card payment is still pending?"
} | null | null | negative | argilla | false | null | 120 | null | Validated | null | {
"text_length": 42
} |
What's the card you sent me's tracking number? | {
"text": "What's the card you sent me's tracking number?"
} | null | null | null | null | false | null | 121 | null | Default | null | {
"text_length": 46
} |
Will I be charged any fees if I want to add money with an international card? | {
"text": "Will I be charged any fees if I want to add money with an international card?"
} | null | null | null | null | false | null | 122 | null | Default | null | {
"text_length": 77
} |
Why hasn't my card arrived yet? | {
"text": "Why hasn't my card arrived yet?"
} | null | null | null | null | false | null | 123 | null | Default | null | {
"text_length": 31
} |
I thought I would have received my new card at this point. | {
"text": "I thought I would have received my new card at this point."
} | null | null | null | null | false | null | 124 | null | Default | null | {
"text_length": 58
} |
Is there a list of where I can use my card? | {
"text": "Is there a list of where I can use my card?"
} | null | null | null | null | false | null | 125 | null | Default | null | {
"text_length": 43
} |
What does it mean when it says that I have a payment that is pending? | {
"text": "What does it mean when it says that I have a payment that is pending?"
} | null | null | null | null | false | null | 126 | null | Default | null | {
"text_length": 69
} |
would a visa or mastercard be more suited to me? | {
"text": "would a visa or mastercard be more suited to me?"
} | null | null | null | null | false | null | 127 | null | Default | null | {
"text_length": 48
} |
I am still waiting for a money transfer to process. | {
"text": "I am still waiting for a money transfer to process."
} | null | null | null | null | false | null | 128 | null | Default | null | {
"text_length": 51
} |
Is there a charge to use a Top up card in the US? | {
"text": "Is there a charge to use a Top up card in the US?"
} | null | null | null | null | false | null | 129 | null | Default | null | {
"text_length": 49
} |
Do I have a choice for a Mastercard? | {
"text": "Do I have a choice for a Mastercard?"
} | null | null | null | null | false | null | 130 | null | Default | null | {
"text_length": 36
} |
Card payment is showing as pending | {
"text": "Card payment is showing as pending"
} | null | null | null | null | false | null | 131 | null | Default | null | {
"text_length": 34
} |
I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that? | {
"text": "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?"
} | null | null | null | null | false | null | 132 | null | Default | null | {
"text_length": 97
} |
You can use it anywhere that accepts Mastercard. | {
"text": "You can use it anywhere that accepts Mastercard."
} | null | null | null | null | false | null | 133 | null | Default | null | {
"text_length": 48
} |
I need to know why a money transfer is available. | {
"text": "I need to know why a money transfer is available."
} | null | null | null | null | false | null | 134 | null | Default | null | {
"text_length": 49
} |
I was expecting my new card by now. | {
"text": "I was expecting my new card by now."
} | null | null | null | null | false | null | 135 | null | Default | null | {
"text_length": 35
} |
Why haven't I gotten my payment yet? | {
"text": "Why haven't I gotten my payment yet?"
} | null | null | null | null | false | null | 136 | null | Default | null | {
"text_length": 36
} |
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible? | {
"text": "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible?"
} | null | null | null | null | false | null | 137 | null | Default | null | {
"text_length": 132
} |
My preference is Mastercard. | {
"text": "My preference is Mastercard."
} | null | null | null | null | false | null | 138 | null | Default | null | {
"text_length": 28
} |
Are you able to delete my account? | {
"text": "Are you able to delete my account?"
} | null | null | null | null | false | null | 139 | null | Default | null | {
"text_length": 34
} |
Why have I not gotten my new card? | {
"text": "Why have I not gotten my new card?"
} | null | null | null | null | false | null | 140 | null | Default | null | {
"text_length": 34
} |
My account transfer was blocked. | {
"text": "My account transfer was blocked."
} | null | null | null | null | false | null | 141 | null | Default | null | {
"text_length": 32
} |
What places accept my card? | {
"text": "What places accept my card?"
} | null | null | null | null | false | null | 142 | null | Default | null | {
"text_length": 27
} |
I would like to have a Mastercard. | {
"text": "I would like to have a Mastercard."
} | null | null | null | null | false | null | 143 | null | Default | null | {
"text_length": 34
} |
Are there any limit on the auto top-up? | {
"text": "Are there any limit on the auto top-up?"
} | null | null | null | null | false | null | 144 | null | Default | null | {
"text_length": 39
} |
Why haven't I gotten my new card? | {
"text": "Why haven't I gotten my new card?"
} | null | null | null | null | false | null | 145 | null | Default | null | {
"text_length": 33
} |
How long does a payment show as pending before i should worry about it? | {
"text": "How long does a payment show as pending before i should worry about it?"
} | null | null | null | null | false | null | 146 | null | Default | null | {
"text_length": 71
} |
Is payment required to get a card of my own? | {
"text": "Is payment required to get a card of my own?"
} | null | null | null | null | false | null | 147 | null | Default | null | {
"text_length": 44
} |
I still don't have a card. How do I get one? | {
"text": "I still don't have a card. How do I get one?"
} | null | null | null | null | false | null | 148 | null | Default | null | {
"text_length": 44
} |
My card hasn't arrived yet. What do I do? | {
"text": "My card hasn't arrived yet. What do I do?"
} | null | null | null | null | false | null | 149 | null | Default | null | {
"text_length": 41
} |
My card still hasn't arrived after two weeks, now what? | {
"text": "My card still hasn't arrived after two weeks, now what?"
} | null | null | null | null | false | null | 150 | null | Default | null | {
"text_length": 55
} |
My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point? | {
"text": "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?"
} | null | null | null | null | false | null | 151 | null | Default | null | {
"text_length": 131
} |
What businesses accept my card? | {
"text": "What businesses accept my card?"
} | null | null | null | null | false | null | 152 | null | Default | null | {
"text_length": 31
} |
I already made a transfer and want to cancel it, how do I do that? | {
"text": "I already made a transfer and want to cancel it, how do I do that?"
} | null | null | null | null | false | null | 153 | null | Default | null | {
"text_length": 66
} |
Are there any restrictions on where I use this card? | {
"text": "Are there any restrictions on where I use this card?"
} | null | null | null | null | false | null | 154 | null | Default | null | {
"text_length": 52
} |
If there isn't a lot of money left, will it automatically top-up money? | {
"text": "If there isn't a lot of money left, will it automatically top-up money?"
} | null | null | null | null | false | null | 155 | null | Default | null | {
"text_length": 71
} |
I want to close my account due to poor customer service. | {
"text": "I want to close my account due to poor customer service."
} | null | null | null | null | false | null | 156 | null | Default | null | {
"text_length": 56
} |
I would like to close my account, as I'm not happy. | {
"text": "I would like to close my account, as I'm not happy."
} | null | null | null | null | false | null | 157 | null | Default | null | {
"text_length": 51
} |
I would like to cancel my previous transaction | {
"text": "I would like to cancel my previous transaction"
} | null | null | null | null | false | null | 158 | null | Default | null | {
"text_length": 46
} |
beneficiary transfer problems? | {
"text": "beneficiary transfer problems?"
} | null | null | null | null | false | null | 159 | null | Default | null | {
"text_length": 30
} |
Is there such thing as an auto top-up option? | {
"text": "Is there such thing as an auto top-up option?"
} | null | null | null | null | false | null | 160 | null | Default | null | {
"text_length": 45
} |
Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account. | {
"text": "Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account."
} | null | null | null | null | false | null | 161 | null | Default | null | {
"text_length": 104
} |
when i travel can it top up automatically | {
"text": "when i travel can it top up automatically"
} | null | null | null | null | false | null | 162 | null | Default | null | {
"text_length": 41
} |
Is there an auto top up option? | {
"text": "Is there an auto top up option?"
} | null | null | null | null | false | null | 163 | null | Default | null | {
"text_length": 31
} |
I found my old card. Can I link it back into the app? | {
"text": "I found my old card. Can I link it back into the app?"
} | null | null | null | null | false | null | 164 | null | Default | null | {
"text_length": 53
} |
Please help me get a Visa card. | {
"text": "Please help me get a Visa card."
} | null | null | null | null | false | null | 165 | null | Default | null | {
"text_length": 31
} |
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction? | {
"text": "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?"
} | null | null | null | null | false | null | 166 | null | Default | null | {
"text_length": 134
} |
I shouldn't be charged any fee for transferring . | {
"text": "I shouldn't be charged any fee for transferring ."
} | null | null | null | null | false | null | 167 | null | Default | null | {
"text_length": 49
} |
I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now. | {
"text": "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now."
} | null | null | null | null | false | null | 168 | null | Default | null | {
"text_length": 133
} |
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system? | {
"text": "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?"
} | null | null | null | null | false | null | 169 | null | Default | null | {
"text_length": 104
} |
I inadvertently completed a transaction on a wrong account. | {
"text": "I inadvertently completed a transaction on a wrong account."
} | null | null | null | null | false | null | 170 | null | Default | null | {
"text_length": 59
} |
My virtual card isn't working. | {
"text": "My virtual card isn't working."
} | null | null | null | null | false | null | 171 | null | Default | null | {
"text_length": 30
} |
My disposable virtual card was rejected. | {
"text": "My disposable virtual card was rejected."
} | null | null | null | null | false | null | 172 | null | Default | null | {
"text_length": 40
} |
How do I get refills to my card when I'm traveling? | {
"text": "How do I get refills to my card when I'm traveling?"
} | null | null | null | null | false | null | 173 | null | Default | null | {
"text_length": 51
} |
Will there be any fees for top ups? | {
"text": "Will there be any fees for top ups?"
} | null | null | null | null | false | null | 174 | null | Default | null | {
"text_length": 35
} |
How do I auto top-up? | {
"text": "How do I auto top-up?"
} | null | null | null | null | false | null | 175 | null | Default | null | {
"text_length": 21
} |
I wish to cancel a transfer | {
"text": "I wish to cancel a transfer"
} | null | null | null | null | false | null | 176 | null | Default | null | {
"text_length": 27
} |
Is auto top up a provided service? | {
"text": "Is auto top up a provided service?"
} | null | null | null | null | false | null | 177 | null | Default | null | {
"text_length": 34
} |
When is a payment I made with my card going to clear> | {
"text": "When is a payment I made with my card going to clear>"
} | null | null | null | null | false | null | 178 | null | Default | null | {
"text_length": 53
} |
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app | {
"text": "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app"
} | null | null | null | null | false | null | 179 | null | Default | null | {
"text_length": 170
} |
Can I automatically top-up when traveling? | {
"text": "Can I automatically top-up when traveling?"
} | null | null | null | null | false | null | 180 | null | Default | null | {
"text_length": 42
} |
Why is my transfer more expensive than I thought? | {
"text": "Why is my transfer more expensive than I thought?"
} | null | null | null | null | false | null | 181 | null | Default | null | {
"text_length": 49
} |
I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this? | {
"text": "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?"
} | null | null | null | null | false | null | 182 | null | Default | null | {
"text_length": 102
} |
I can't use my virtual disposable card | {
"text": "I can't use my virtual disposable card"
} | null | null | null | null | false | null | 183 | null | Default | null | {
"text_length": 38
} |
The app declined my top up. What did I do wrong? | {
"text": "The app declined my top up. What did I do wrong?"
} | null | null | null | null | false | null | 184 | null | Default | null | {
"text_length": 48
} |
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed. | {
"text": "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed."
} | null | null | null | null | false | null | 185 | null | Default | null | {
"text_length": 119
} |
Why hasn't my payment gone through? | {
"text": "Why hasn't my payment gone through?"
} | null | null | null | null | false | null | 186 | null | Default | null | {
"text_length": 35
} |
Why is my card payment still pending? It should have gone through already. | {
"text": "Why is my card payment still pending? It should have gone through already."
} | null | null | null | null | false | null | 187 | null | Default | null | {
"text_length": 74
} |
Is my card ready for use or does it need activated and if so how? | {
"text": "Is my card ready for use or does it need activated and if so how?"
} | null | null | null | null | false | null | 188 | null | Default | null | {
"text_length": 65
} |
I need a card reactivation, I had reported my card lost but I ran across it in my jacket. | {
"text": "I need a card reactivation, I had reported my card lost but I ran across it in my jacket."
} | null | null | null | null | false | null | 189 | null | Default | null | {
"text_length": 89
} |
How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since. | {
"text": "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since."
} | null | null | null | null | false | null | 190 | null | Default | null | {
"text_length": 141
} |
I just got my new card, how do I activate it? | {
"text": "I just got my new card, how do I activate it?"
} | null | null | null | null | false | null | 191 | null | Default | null | {
"text_length": 45
} |
Is there a limit on auto top-up? | {
"text": "Is there a limit on auto top-up?"
} | null | null | null | null | false | null | 192 | null | Default | null | {
"text_length": 32
} |
I need to terminate my account. | {
"text": "I need to terminate my account."
} | null | null | null | null | false | null | 193 | null | Default | null | {
"text_length": 31
} |
I got some items this morning but the payment says pending | {
"text": "I got some items this morning but the payment says pending"
} | null | null | null | null | false | null | 194 | null | Default | null | {
"text_length": 58
} |
Why is the payment I made still pending? | {
"text": "Why is the payment I made still pending?"
} | null | null | null | null | false | null | 195 | null | Default | null | {
"text_length": 40
} |
So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user? | {
"text": "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?"
} | null | null | null | null | false | null | 196 | null | Default | null | {
"text_length": 220
} |
Where can I find the auto-top up feature? | {
"text": "Where can I find the auto-top up feature?"
} | null | null | null | null | false | null | 197 | null | Default | null | {
"text_length": 41
} |
This transaction needs both a Visa and a Mastercard. | {
"text": "This transaction needs both a Visa and a Mastercard."
} | null | null | null | null | false | null | 198 | null | Default | null | {
"text_length": 52
} |
I did a topup successfully but its not showing in balance. I think there is some problem in system. | {
"text": "I did a topup successfully but its not showing in balance. I think there is some problem in system."
} | null | null | null | null | false | null | 199 | null | Default | null | {
"text_length": 99
} |