text
stringlengths 15
433
| inputs
dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 1
3
| metadata
null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
I'm having trouble proving my identity | {
"text": "I'm having trouble proving my identity"
} | null | null | null | null | false | null | 900 | null | Default | null | {
"text_length": 38
} |
I can't remember what my password is | {
"text": "I can't remember what my password is"
} | null | null | null | null | false | null | 901 | null | Default | null | {
"text_length": 36
} |
Are there any fiat currencies that you will not work with? | {
"text": "Are there any fiat currencies that you will not work with?"
} | null | null | null | null | false | null | 902 | null | Default | null | {
"text_length": 58
} |
Can I change my PIN at any ATM? | {
"text": "Can I change my PIN at any ATM?"
} | null | null | null | null | false | null | 903 | null | Default | null | {
"text_length": 31
} |
How do I get the passcode reset? | {
"text": "How do I get the passcode reset?"
} | null | null | null | null | false | null | 904 | null | Default | null | {
"text_length": 32
} |
Do I get charged if I am receiving money? | {
"text": "Do I get charged if I am receiving money?"
} | null | null | null | null | false | null | 905 | null | Default | null | {
"text_length": 41
} |
The app does not know it is me. | {
"text": "The app does not know it is me."
} | null | null | null | null | false | null | 906 | null | Default | null | {
"text_length": 31
} |
Which flat currencies are supported for holding and exchange? | {
"text": "Which flat currencies are supported for holding and exchange?"
} | null | null | null | null | false | null | 907 | null | Default | null | {
"text_length": 61
} |
What currencies and methods can i use to top up my account? | {
"text": "What currencies and methods can i use to top up my account?"
} | null | null | null | null | false | null | 908 | null | Default | null | {
"text_length": 59
} |
Can I change my PIN? | {
"text": "Can I change my PIN?"
} | null | null | null | null | false | null | 909 | null | Default | null | {
"text_length": 20
} |
Are all European currencies available for holding and exchange? | {
"text": "Are all European currencies available for holding and exchange?"
} | null | null | null | null | false | null | 910 | null | Default | null | {
"text_length": 63
} |
What countries are you available in? | {
"text": "What countries are you available in?"
} | null | null | null | null | false | null | 911 | null | Default | null | {
"text_length": 36
} |
I would like a second card. | {
"text": "I would like a second card."
} | null | null | null | null | false | null | 912 | null | Default | null | {
"text_length": 27
} |
Which ATM's am i able to change my PIN? | {
"text": "Which ATM's am i able to change my PIN?"
} | null | null | null | null | false | null | 913 | null | Default | null | {
"text_length": 39
} |
My card was refused | {
"text": "My card was refused"
} | null | null | null | null | false | null | 914 | null | Default | null | {
"text_length": 19
} |
Can you tell me what this cash withdrawal is? | {
"text": "Can you tell me what this cash withdrawal is?"
} | null | null | null | null | false | null | 915 | null | Default | null | {
"text_length": 45
} |
how is it possible to add another card to account | {
"text": "how is it possible to add another card to account"
} | null | null | null | null | false | null | 916 | null | Default | null | {
"text_length": 49
} |
Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 years of age or older. You must be a resident of Switzerland or the European Economic Area to open a new account. | {
"text": "Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 years of age or older. You must be a resident of Switzerland or the European Economic Area to open a new account."
} | null | null | null | null | false | null | 917 | null | Default | null | {
"text_length": 433
} |
How much does it cost to do a transfer? | {
"text": "How much does it cost to do a transfer?"
} | null | null | null | null | false | null | 918 | null | Default | null | {
"text_length": 39
} |
Why is my app showing me taking money that I did not take out? | {
"text": "Why is my app showing me taking money that I did not take out?"
} | null | null | null | null | false | null | 919 | null | Default | null | {
"text_length": 62
} |
I'm not able to verify my identity. | {
"text": "I'm not able to verify my identity."
} | null | null | null | null | false | null | 920 | null | Default | null | {
"text_length": 35
} |
The app is not able to realize that it is me. | {
"text": "The app is not able to realize that it is me."
} | null | null | null | null | false | null | 921 | null | Default | null | {
"text_length": 45
} |
Can I hold more than one currency? | {
"text": "Can I hold more than one currency?"
} | null | null | null | null | false | null | 922 | null | Default | null | {
"text_length": 34
} |
What cards do you accept to top up my account? | {
"text": "What cards do you accept to top up my account?"
} | null | null | null | null | false | null | 923 | null | Default | null | {
"text_length": 46
} |
I want a backup second card. Is this possible? | {
"text": "I want a backup second card. Is this possible?"
} | null | null | null | null | false | null | 924 | null | Default | null | {
"text_length": 46
} |
Why won't cash come out of the ATM? | {
"text": "Why won't cash come out of the ATM?"
} | null | null | null | null | false | null | 925 | null | Default | null | {
"text_length": 35
} |
I don't know why my card payment did not work | {
"text": "I don't know why my card payment did not work"
} | null | null | null | null | false | null | 926 | null | Default | null | {
"text_length": 45
} |
I need two cards. Is this possible? | {
"text": "I need two cards. Is this possible?"
} | null | null | null | null | false | null | 927 | null | Default | null | {
"text_length": 35
} |
I don't understand why my payment was declined. I thought everything was ok. | {
"text": "I don't understand why my payment was declined. I thought everything was ok."
} | null | null | null | null | false | null | 928 | null | Default | null | {
"text_length": 76
} |
I tried to pay with my card and it didn't work | {
"text": "I tried to pay with my card and it didn't work"
} | null | null | null | null | false | null | 929 | null | Default | null | {
"text_length": 46
} |
Why do you keep declining my payment?I tried several times already with this card and it is just not working. | {
"text": "Why do you keep declining my payment?I tried several times already with this card and it is just not working."
} | null | null | null | null | false | null | 930 | null | Default | null | {
"text_length": 109
} |
The card payment is declined. Please inform me why. | {
"text": "The card payment is declined. Please inform me why."
} | null | null | null | null | false | null | 931 | null | Default | null | {
"text_length": 52
} |
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account. | {
"text": "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account."
} | null | null | null | null | false | null | 932 | null | Default | null | {
"text_length": 334
} |
Why would you decline my card? | {
"text": "Why would you decline my card?"
} | null | null | null | null | false | null | 933 | null | Default | null | {
"text_length": 30
} |
What flat currencies do you support for holding and exchange? | {
"text": "What flat currencies do you support for holding and exchange?"
} | null | null | null | null | false | null | 934 | null | Default | null | {
"text_length": 61
} |
There is a cash withdrawal on my statement that I don't recognize | {
"text": "There is a cash withdrawal on my statement that I don't recognize"
} | null | null | null | null | false | null | 935 | null | Default | null | {
"text_length": 65
} |
The app is showing mt withdrawals that aren't mine. | {
"text": "The app is showing mt withdrawals that aren't mine."
} | null | null | null | null | false | null | 936 | null | Default | null | {
"text_length": 52
} |
Says that my top-up is incomplete? | {
"text": "Says that my top-up is incomplete?"
} | null | null | null | null | false | null | 937 | null | Default | null | {
"text_length": 34
} |
How do I top up with a cheque? | {
"text": "How do I top up with a cheque?"
} | null | null | null | null | false | null | 938 | null | Default | null | {
"text_length": 30
} |
My top up did not go through yet. | {
"text": "My top up did not go through yet."
} | null | null | null | null | false | null | 939 | null | Default | null | {
"text_length": 33
} |
I would like to get your card in EU. Is that possible? | {
"text": "I would like to get your card in EU. Is that possible?"
} | null | null | null | null | false | null | 940 | null | Default | null | {
"text_length": 54
} |
Will you be adding more currencies in the future? | {
"text": "Will you be adding more currencies in the future?"
} | null | null | null | null | false | null | 941 | null | Default | null | {
"text_length": 49
} |
What US credit cards do you accept? | {
"text": "What US credit cards do you accept?"
} | null | null | null | null | false | null | 942 | null | Default | null | {
"text_length": 35
} |
What currencies do you accept for adding money to my account? | {
"text": "What currencies do you accept for adding money to my account?"
} | null | null | null | null | false | null | 943 | null | Default | null | {
"text_length": 61
} |
I have an American Express that I'd like to add money to my account with. | {
"text": "I have an American Express that I'd like to add money to my account with."
} | null | null | null | null | false | null | 944 | null | Default | null | {
"text_length": 73
} |
I was denied cash at an ATM | {
"text": "I was denied cash at an ATM"
} | null | null | null | null | false | null | 945 | null | Default | null | {
"text_length": 27
} |
what countries can i use my card in | {
"text": "what countries can i use my card in"
} | null | null | null | null | false | null | 946 | null | Default | null | {
"text_length": 35
} |
My payment has been declined several times. Can you help me? | {
"text": "My payment has been declined several times. Can you help me?"
} | null | null | null | null | false | null | 947 | null | Default | null | {
"text_length": 61
} |
The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account?? | {
"text": "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??"
} | null | null | null | null | false | null | 948 | null | Default | null | {
"text_length": 131
} |
Do you charge a fee on currency exchange? | {
"text": "Do you charge a fee on currency exchange?"
} | null | null | null | null | false | null | 949 | null | Default | null | {
"text_length": 41
} |
What should I do if I can't prove my identity. | {
"text": "What should I do if I can't prove my identity."
} | null | null | null | null | false | null | 950 | null | Default | null | {
"text_length": 46
} |
What currencies are supported? | {
"text": "What currencies are supported?"
} | null | null | null | null | false | null | 951 | null | Default | null | {
"text_length": 30
} |
Why was the payment on my card declined? | {
"text": "Why was the payment on my card declined?"
} | null | null | null | null | false | null | 952 | null | Default | null | {
"text_length": 40
} |
Why hasn't my top-up finished pending yet? | {
"text": "Why hasn't my top-up finished pending yet?"
} | null | null | null | null | false | null | 953 | null | Default | null | {
"text_length": 42
} |
Where are my funds? I topped off my car but it didn't seem to complete. | {
"text": "Where are my funds? I topped off my car but it didn't seem to complete."
} | null | null | null | null | false | null | 954 | null | Default | null | {
"text_length": 71
} |
How do I know which countries you provide service in? | {
"text": "How do I know which countries you provide service in?"
} | null | null | null | null | false | null | 955 | null | Default | null | {
"text_length": 53
} |
What fiat currencies are used for exchange? | {
"text": "What fiat currencies are used for exchange?"
} | null | null | null | null | false | null | 956 | null | Default | null | {
"text_length": 43
} |
I want to top up my account with a cheque | {
"text": "I want to top up my account with a cheque"
} | null | null | null | null | false | null | 957 | null | Default | null | {
"text_length": 41
} |
How come I can't seem to verify my id? | {
"text": "How come I can't seem to verify my id?"
} | null | null | null | null | false | null | 958 | null | Default | null | {
"text_length": 38
} |
exchanging currencies costs what? | {
"text": "exchanging currencies costs what?"
} | null | null | null | null | false | null | 959 | null | Default | null | {
"text_length": 33
} |
I needed cash from the ATM but I couldn't get it. | {
"text": "I needed cash from the ATM but I couldn't get it."
} | null | null | null | null | false | null | 960 | null | Default | null | {
"text_length": 49
} |
I would like to change the the PIN on my card. | {
"text": "I would like to change the the PIN on my card."
} | null | null | null | null | false | null | 961 | null | Default | null | {
"text_length": 46
} |
If I don't live in the UK, can I still get a card? | {
"text": "If I don't live in the UK, can I still get a card?"
} | null | null | null | null | false | null | 962 | null | Default | null | {
"text_length": 50
} |
The card payment I made didn't work. | {
"text": "The card payment I made didn't work."
} | null | null | null | null | false | null | 963 | null | Default | null | {
"text_length": 36
} |
What types of top-up methods do you accept? | {
"text": "What types of top-up methods do you accept?"
} | null | null | null | null | false | null | 964 | null | Default | null | {
"text_length": 43
} |
In which countries can I get a card? | {
"text": "In which countries can I get a card?"
} | null | null | null | null | false | null | 965 | null | Default | null | {
"text_length": 36
} |
Can someone in the US have a card? | {
"text": "Can someone in the US have a card?"
} | null | null | null | null | false | null | 966 | null | Default | null | {
"text_length": 34
} |
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. | {
"text": "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good."
} | null | null | null | null | false | null | 967 | null | Default | null | {
"text_length": 114
} |
My identity verification is not working. | {
"text": "My identity verification is not working."
} | null | null | null | null | false | null | 968 | null | Default | null | {
"text_length": 40
} |
Can I change my PIN online? | {
"text": "Can I change my PIN online?"
} | null | null | null | null | false | null | 969 | null | Default | null | {
"text_length": 27
} |
I am having a problem proving who I am | {
"text": "I am having a problem proving who I am"
} | null | null | null | null | false | null | 970 | null | Default | null | {
"text_length": 38
} |
How can I pay for top-ups? | {
"text": "How can I pay for top-ups?"
} | null | null | null | null | false | null | 971 | null | Default | null | {
"text_length": 26
} |
Can I top-up by cheque? | {
"text": "Can I top-up by cheque?"
} | null | null | null | null | false | null | 972 | null | Default | null | {
"text_length": 23
} |
Changing my PIN | {
"text": "Changing my PIN"
} | null | null | null | null | false | null | 973 | null | Default | null | {
"text_length": 15
} |
Why have you declined my card payment? | {
"text": "Why have you declined my card payment?"
} | null | null | null | null | false | null | 974 | null | Default | null | {
"text_length": 38
} |
I live in the EU, can I get one of your cards? | {
"text": "I live in the EU, can I get one of your cards?"
} | null | null | null | null | false | null | 975 | null | Default | null | {
"text_length": 46
} |
I had a card payment that was declined. Why? | {
"text": "I had a card payment that was declined. Why?"
} | null | null | null | null | false | null | 976 | null | Default | null | {
"text_length": 45
} |
what is my monthly spending limit because i was refused my money at an atm | {
"text": "what is my monthly spending limit because i was refused my money at an atm"
} | null | null | null | null | false | null | 977 | null | Default | null | {
"text_length": 74
} |
The app failed to verify me. | {
"text": "The app failed to verify me."
} | null | null | null | null | false | null | 978 | null | Default | null | {
"text_length": 28
} |
When I tried to access my cash, I wasn't allowed! | {
"text": "When I tried to access my cash, I wasn't allowed!"
} | null | null | null | null | false | null | 979 | null | Default | null | {
"text_length": 49
} |
I want to top up my account. What payment methods are supported? | {
"text": "I want to top up my account. What payment methods are supported?"
} | null | null | null | null | false | null | 980 | null | Default | null | {
"text_length": 64
} |
Has my account been frozen? I tried to use my card but the ATM would not dispense cash. | {
"text": "Has my account been frozen? I tried to use my card but the ATM would not dispense cash."
} | null | null | null | null | false | null | 981 | null | Default | null | {
"text_length": 88
} |
Help me change my PIN. | {
"text": "Help me change my PIN."
} | null | null | null | null | false | null | 982 | null | Default | null | {
"text_length": 22
} |
Do you charge extra for exchanging currencies? | {
"text": "Do you charge extra for exchanging currencies?"
} | null | null | null | null | false | null | 983 | null | Default | null | {
"text_length": 46
} |
Which cash machines will allow me to change my PIN? | {
"text": "\nWhich cash machines will allow me to change my PIN?"
} | null | null | null | null | false | null | 984 | null | Default | null | {
"text_length": 52
} |
I need to get a card, but I live in the US. | {
"text": "I need to get a card, but I live in the US."
} | null | null | null | null | false | null | 985 | null | Default | null | {
"text_length": 43
} |
How much does currency exchange cost? | {
"text": "How much does currency exchange cost?"
} | null | null | null | null | false | null | 986 | null | Default | null | {
"text_length": 37
} |
I'm having difficulty verifying my identity. | {
"text": "I'm having difficulty verifying my identity."
} | null | null | null | null | false | null | 987 | null | Default | null | {
"text_length": 44
} |
I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working. | {
"text": "I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working."
} | null | null | null | null | false | null | 988 | null | Default | null | {
"text_length": 172
} |
Would I need to pay extra for currency exchanges? | {
"text": "Would I need to pay extra for currency exchanges?"
} | null | null | null | null | false | null | 989 | null | Default | null | {
"text_length": 49
} |
How do I deposit cash? | {
"text": "How do I deposit cash?"
} | null | null | null | null | false | null | 990 | null | Default | null | {
"text_length": 22
} |
I'm still waiting for the top-up! | {
"text": "I'm still waiting for the top-up!"
} | null | null | null | null | false | null | 991 | null | Default | null | {
"text_length": 33
} |
I attempted to get cash in the ATM but it was not authorized | {
"text": "I attempted to get cash in the ATM but it was not authorized"
} | null | null | null | null | false | null | 992 | null | Default | null | {
"text_length": 60
} |
I travel a lot, can I get a bulk currency exchange discount? | {
"text": "I travel a lot, can I get a bulk currency exchange discount?"
} | null | null | null | null | false | null | 993 | null | Default | null | {
"text_length": 60
} |
I'm not sure what to do about the PIN, because I don't have one yet. | {
"text": "I'm not sure what to do about the PIN, because I don't have one yet."
} | null | null | null | null | false | null | 994 | null | Default | null | {
"text_length": 68
} |
I wish to be able to top up with cash. | {
"text": "I wish to be able to top up with cash."
} | null | null | null | null | false | null | 995 | null | Default | null | {
"text_length": 38
} |
Where can I get my card PIN? | {
"text": "Where can I get my card PIN?"
} | null | null | null | null | false | null | 996 | null | Default | null | {
"text_length": 28
} |
I wasn't able to withdraw money at an ATM | {
"text": "I wasn't able to withdraw money at an ATM"
} | null | null | null | null | false | null | 997 | null | Default | null | {
"text_length": 41
} |
I've been to several different countries, can I exchange the cash with a discount for a large transaction? | {
"text": "I've been to several different countries, can I exchange the cash with a discount for a large transaction?"
} | null | null | null | null | false | null | 998 | null | Default | null | {
"text_length": 106
} |
What countries are you supporting? | {
"text": "What countries are you supporting?"
} | null | null | null | null | false | null | 999 | null | Default | null | {
"text_length": 34
} |