text
stringlengths 15
433
| inputs
dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 1
3
| metadata
null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
I haven't yet received money that I transferred | {
"text": "I haven't yet received money that I transferred"
} | null | null | null | null | false | null | 700 | null | Default | null | {
"text_length": 47
} |
How do I verify my top up? | {
"text": "How do I verify my top up?"
} | null | null | null | null | false | null | 701 | null | Default | null | {
"text_length": 26
} |
How long does it take to get money from Europe? | {
"text": "How long does it take to get money from Europe?"
} | null | null | null | null | false | null | 702 | null | Default | null | {
"text_length": 47
} |
I don't understand why there is an extra €1 fee in my statement. | {
"text": "I don't understand why there is an extra €1 fee in my statement."
} | null | null | null | null | false | null | 703 | null | Default | null | {
"text_length": 64
} |
why do i have to verify top up? | {
"text": "why do i have to verify top up?"
} | null | null | null | null | false | null | 704 | null | Default | null | {
"text_length": 31
} |
There is a direct debit charge on my account that I don't recognize. | {
"text": "There is a direct debit charge on my account that I don't recognize."
} | null | null | null | null | false | null | 705 | null | Default | null | {
"text_length": 68
} |
There is an extra 1£ charge on my app. Why did you charge me extra? | {
"text": "There is an extra 1£ charge on my app. Why did you charge me extra?"
} | null | null | null | null | false | null | 706 | null | Default | null | {
"text_length": 67
} |
Someone else charged my card! | {
"text": "Someone else charged my card!"
} | null | null | null | null | false | null | 707 | null | Default | null | {
"text_length": 29
} |
The $1.00 has still not been reverted as indicated in the previous email. | {
"text": "The $1.00 has still not been reverted as indicated in the previous email."
} | null | null | null | null | false | null | 708 | null | Default | null | {
"text_length": 73
} |
I have received my American express in apple play, looks like top up has an issue, please help? | {
"text": "I have received my American express in apple play, looks like top up has an issue, please help?"
} | null | null | null | null | false | null | 709 | null | Default | null | {
"text_length": 95
} |
Why isn't the recipient seeing the transaction? I just sent the money. | {
"text": "Why isn't the recipient seeing the transaction? I just sent the money."
} | null | null | null | null | false | null | 710 | null | Default | null | {
"text_length": 70
} |
How can I investigate a missing refund? | {
"text": "How can I investigate a missing refund?"
} | null | null | null | null | false | null | 711 | null | Default | null | {
"text_length": 39
} |
What is the procedure of unblocking my PIN? | {
"text": "What is the procedure of unblocking my PIN?"
} | null | null | null | null | false | null | 712 | null | Default | null | {
"text_length": 43
} |
What is the length of time for money to reach the account? | {
"text": "What is the length of time for money to reach the account?"
} | null | null | null | null | false | null | 713 | null | Default | null | {
"text_length": 58
} |
When can I expect a transfer from Europe to go through? | {
"text": "When can I expect a transfer from Europe to go through?"
} | null | null | null | null | false | null | 714 | null | Default | null | {
"text_length": 55
} |
While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back? | {
"text": "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?"
} | null | null | null | null | false | null | 715 | null | Default | null | {
"text_length": 94
} |
Is it possible to change my address? | {
"text": "Is it possible to change my address?"
} | null | null | null | null | false | null | 716 | null | Default | null | {
"text_length": 36
} |
How can I reset my darned PIN number? | {
"text": "How can I reset my darned PIN number?"
} | null | null | null | null | false | null | 717 | null | Default | null | {
"text_length": 37
} |
Does google play offer the service to Top up? | {
"text": "Does google play offer the service to Top up?"
} | null | null | null | null | false | null | 718 | null | Default | null | {
"text_length": 45
} |
How come I was charged a transaction of $1? | {
"text": "How come I was charged a transaction of $1?"
} | null | null | null | null | false | null | 719 | null | Default | null | {
"text_length": 43
} |
I got a new address and need to change my old one. | {
"text": "I got a new address and need to change my old one."
} | null | null | null | null | false | null | 720 | null | Default | null | {
"text_length": 50
} |
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it? | {
"text": "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?"
} | null | null | null | null | false | null | 721 | null | Default | null | {
"text_length": 95
} |
I cannot get my google pay to work. | {
"text": "I cannot get my google pay to work."
} | null | null | null | null | false | null | 722 | null | Default | null | {
"text_length": 35
} |
I had to pay one pound more than the set price! | {
"text": "I had to pay one pound more than the set price!"
} | null | null | null | null | false | null | 723 | null | Default | null | {
"text_length": 47
} |
How long after I receive my statement can I dispute payments on it? | {
"text": "How long after I receive my statement can I dispute payments on it?"
} | null | null | null | null | false | null | 724 | null | Default | null | {
"text_length": 67
} |
I've just moved and I need to change my details | {
"text": "I've just moved and I need to change my details"
} | null | null | null | null | false | null | 725 | null | Default | null | {
"text_length": 47
} |
I made a transfer and they haven't received the money I sent them. | {
"text": "I made a transfer and they haven't received the money I sent them."
} | null | null | null | null | false | null | 726 | null | Default | null | {
"text_length": 66
} |
Am I able to do top-ups with Google Pay? | {
"text": "Am I able to do top-ups with Google Pay?"
} | null | null | null | null | false | null | 727 | null | Default | null | {
"text_length": 40
} |
I didn't cancel my card payment. | {
"text": "I didn't cancel my card payment."
} | null | null | null | null | false | null | 728 | null | Default | null | {
"text_length": 32
} |
My account balance has not updated to reflect my recent transfer. | {
"text": "My account balance has not updated to reflect my recent transfer."
} | null | null | null | null | false | null | 729 | null | Default | null | {
"text_length": 65
} |
why verify the top up? it doesnt make sense | {
"text": "why verify the top up? it doesnt make sense"
} | null | null | null | null | false | null | 730 | null | Default | null | {
"text_length": 43
} |
How do I update my address? | {
"text": "How do I update my address?"
} | null | null | null | null | false | null | 731 | null | Default | null | {
"text_length": 27
} |
I am just waiting on the completion of the transaction. | {
"text": "I am just waiting on the completion of the transaction."
} | null | null | null | null | false | null | 732 | null | Default | null | {
"text_length": 55
} |
Can I update my details? | {
"text": "Can I update my details?"
} | null | null | null | null | false | null | 733 | null | Default | null | {
"text_length": 24
} |
What services can I use to top up? | {
"text": "What services can I use to top up?"
} | null | null | null | null | false | null | 734 | null | Default | null | {
"text_length": 34
} |
Why is it taking so long to update my balance transfer? | {
"text": "Why is it taking so long to update my balance transfer?"
} | null | null | null | null | false | null | 735 | null | Default | null | {
"text_length": 55
} |
I transferred some money but it hasn't arrived yet | {
"text": "I transferred some money but it hasn't arrived yet"
} | null | null | null | null | false | null | 736 | null | Default | null | {
"text_length": 50
} |
I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually? | {
"text": "I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually?"
} | null | null | null | null | false | null | 737 | null | Default | null | {
"text_length": 148
} |
The refund I asked for isn't showing up | {
"text": "The refund I asked for isn't showing up"
} | null | null | null | null | false | null | 738 | null | Default | null | {
"text_length": 39
} |
wheres my money receipt | {
"text": "wheres my money receipt"
} | null | null | null | null | false | null | 739 | null | Default | null | {
"text_length": 23
} |
I tried to get cash out of the ATM but it is taking too long | {
"text": "I tried to get cash out of the ATM but it is taking too long"
} | null | null | null | null | false | null | 740 | null | Default | null | {
"text_length": 60
} |
I can't see a transfer to my account I made. | {
"text": "I can't see a transfer to my account I made."
} | null | null | null | null | false | null | 741 | null | Default | null | {
"text_length": 44
} |
What does it mean if my cash withdrawal does not show up properly? | {
"text": "What does it mean if my cash withdrawal does not show up properly?"
} | null | null | null | null | false | null | 742 | null | Default | null | {
"text_length": 66
} |
When is my balance going to update, I just transferred some money | {
"text": "When is my balance going to update, I just transferred some money"
} | null | null | null | null | false | null | 743 | null | Default | null | {
"text_length": 65
} |
How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it. | {
"text": "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it."
} | null | null | null | null | false | null | 744 | null | Default | null | {
"text_length": 163
} |
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while | {
"text": "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while"
} | null | null | null | null | false | null | 745 | null | Default | null | {
"text_length": 141
} |
I moved and need to change my personal information. | {
"text": "I moved and need to change my personal information."
} | null | null | null | null | false | null | 746 | null | Default | null | {
"text_length": 51
} |
I can't see my Google Pay top up. Is it not working correctly? | {
"text": "I can't see my Google Pay top up. Is it not working correctly?"
} | null | null | null | null | false | null | 747 | null | Default | null | {
"text_length": 62
} |
How long does it take to verify a cash withdraw? | {
"text": "How long does it take to verify a cash withdraw?"
} | null | null | null | null | false | null | 748 | null | Default | null | {
"text_length": 48
} |
I can't see a top-up top-up verification code. | {
"text": "I can't see a top-up top-up verification code."
} | null | null | null | null | false | null | 749 | null | Default | null | {
"text_length": 46
} |
Why has my withdrawal not posted? | {
"text": "Why has my withdrawal not posted?"
} | null | null | null | null | false | null | 750 | null | Default | null | {
"text_length": 33
} |
Why does top-up require verification? | {
"text": "Why does top-up require verification?"
} | null | null | null | null | false | null | 751 | null | Default | null | {
"text_length": 37
} |
I believe that a card payment I made was cancelled. | {
"text": "I believe that a card payment I made was cancelled."
} | null | null | null | null | false | null | 752 | null | Default | null | {
"text_length": 51
} |
Why didn't the money I transferred into my account get added to my balance? | {
"text": "Why didn't the money I transferred into my account get added to my balance?"
} | null | null | null | null | false | null | 753 | null | Default | null | {
"text_length": 75
} |
Why is my transfer taking so long to complete? | {
"text": "Why is my transfer taking so long to complete?"
} | null | null | null | null | false | null | 754 | null | Default | null | {
"text_length": 46
} |
I am just waiting for the transaction to be completed. | {
"text": "I am just waiting for the transaction to be completed."
} | null | null | null | null | false | null | 755 | null | Default | null | {
"text_length": 54
} |
On my app I can see that a direct debit payment that I didn't do, appears. | {
"text": "On my app I can see that a direct debit payment that I didn't do, appears."
} | null | null | null | null | false | null | 756 | null | Default | null | {
"text_length": 74
} |
I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine. | {
"text": "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine."
} | null | null | null | null | false | null | 757 | null | Default | null | {
"text_length": 160
} |
Google Pay won't let me top up. | {
"text": "Google Pay won't let me top up."
} | null | null | null | null | false | null | 758 | null | Default | null | {
"text_length": 31
} |
If my cash withdrawal is still not showing, is something wrong? | {
"text": "If my cash withdrawal is still not showing, is something wrong?"
} | null | null | null | null | false | null | 759 | null | Default | null | {
"text_length": 63
} |
Why didn't my friend's transaction arrive yet? | {
"text": "Why didn't my friend's transaction arrive yet?"
} | null | null | null | null | false | null | 760 | null | Default | null | {
"text_length": 46
} |
I made a cash withdrawal at an ATM but it still says pending in my account. | {
"text": "I made a cash withdrawal at an ATM but it still says pending in my account."
} | null | null | null | null | false | null | 761 | null | Default | null | {
"text_length": 75
} |
How do I dispute a direct debit that I didn't do? | {
"text": "How do I dispute a direct debit that I didn't do?"
} | null | null | null | null | false | null | 762 | null | Default | null | {
"text_length": 49
} |
I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked. | {
"text": "I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked."
} | null | null | null | null | false | null | 763 | null | Default | null | {
"text_length": 103
} |
I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait? | {
"text": "I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?"
} | null | null | null | null | false | null | 764 | null | Default | null | {
"text_length": 105
} |
My PIN got blocked, help. | {
"text": "My PIN got blocked, help."
} | null | null | null | null | false | null | 765 | null | Default | null | {
"text_length": 25
} |
Where do I unblock my PIN? | {
"text": "Where do I unblock my PIN?"
} | null | null | null | null | false | null | 766 | null | Default | null | {
"text_length": 26
} |
I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is? | {
"text": "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is?"
} | null | null | null | null | false | null | 767 | null | Default | null | {
"text_length": 142
} |
How can I top up with Apple Pay? | {
"text": "How can I top up with Apple Pay?"
} | null | null | null | null | false | null | 768 | null | Default | null | {
"text_length": 32
} |
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back. | {
"text": "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back."
} | null | null | null | null | false | null | 769 | null | Default | null | {
"text_length": 156
} |
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away. | {
"text": "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away."
} | null | null | null | null | false | null | 770 | null | Default | null | {
"text_length": 183
} |
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item? | {
"text": "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?"
} | null | null | null | null | false | null | 771 | null | Default | null | {
"text_length": 181
} |
How are top-ups verified? | {
"text": "How are top-ups verified?"
} | null | null | null | null | false | null | 772 | null | Default | null | {
"text_length": 25
} |
How do I verify my identity? | {
"text": "How do I verify my identity?"
} | null | null | null | null | false | null | 773 | null | Default | null | {
"text_length": 28
} |
I requested a refund but can't see it. | {
"text": "I requested a refund but can't see it."
} | null | null | null | null | false | null | 774 | null | Default | null | {
"text_length": 38
} |
How long will my cash withdrawal take | {
"text": "How long will my cash withdrawal take"
} | null | null | null | null | false | null | 775 | null | Default | null | {
"text_length": 37
} |
Why do I still have a pending cash withdrawal? | {
"text": "Why do I still have a pending cash withdrawal?"
} | null | null | null | null | false | null | 776 | null | Default | null | {
"text_length": 46
} |
Can I check my recent refund in my statement? | {
"text": "Can I check my recent refund in my statement?"
} | null | null | null | null | false | null | 777 | null | Default | null | {
"text_length": 45
} |
How long does it take for a pending cash withdrawal? | {
"text": "How long does it take for a pending cash withdrawal?"
} | null | null | null | null | false | null | 778 | null | Default | null | {
"text_length": 52
} |
I see an unfamiliar Direct Debit payment. | {
"text": "I see an unfamiliar Direct Debit payment."
} | null | null | null | null | false | null | 779 | null | Default | null | {
"text_length": 41
} |
What are the requirements to verify my identity? | {
"text": "What are the requirements to verify my identity?"
} | null | null | null | null | false | null | 780 | null | Default | null | {
"text_length": 48
} |
What do I need to do to perform identity checks? | {
"text": "What do I need to do to perform identity checks?"
} | null | null | null | null | false | null | 781 | null | Default | null | {
"text_length": 48
} |
Looks like my card payment was cancelled. | {
"text": "Looks like my card payment was cancelled."
} | null | null | null | null | false | null | 782 | null | Default | null | {
"text_length": 41
} |
Why hasn't my friend received the transaction? | {
"text": "Why hasn't my friend received the transaction?"
} | null | null | null | null | false | null | 783 | null | Default | null | {
"text_length": 46
} |
How do I fix a payment that was reverted | {
"text": "How do I fix a payment that was reverted"
} | null | null | null | null | false | null | 784 | null | Default | null | {
"text_length": 40
} |
which identity details are required | {
"text": "which identity details are required"
} | null | null | null | null | false | null | 785 | null | Default | null | {
"text_length": 35
} |
I don't know what this Direct Debit payment on my account is for. | {
"text": "I don't know what this Direct Debit payment on my account is for."
} | null | null | null | null | false | null | 786 | null | Default | null | {
"text_length": 65
} |
Should I complete my security verification before I can use my account? | {
"text": "Should I complete my security verification before I can use my account?"
} | null | null | null | null | false | null | 787 | null | Default | null | {
"text_length": 71
} |
I see a direct debit transaction in the app that is not mine | {
"text": "I see a direct debit transaction in the app that is not mine"
} | null | null | null | null | false | null | 788 | null | Default | null | {
"text_length": 60
} |
What will I need to verify my identity | {
"text": "What will I need to verify my identity"
} | null | null | null | null | false | null | 789 | null | Default | null | {
"text_length": 38
} |
Why does my identity need to be verified? | {
"text": "Why does my identity need to be verified?"
} | null | null | null | null | false | null | 790 | null | Default | null | {
"text_length": 41
} |
Can I still use my account without verifying my identity? | {
"text": "Can I still use my account without verifying my identity?"
} | null | null | null | null | false | null | 791 | null | Default | null | {
"text_length": 57
} |
My payment was put back, I think. | {
"text": "My payment was put back, I think."
} | null | null | null | null | false | null | 792 | null | Default | null | {
"text_length": 33
} |
The recipient doesn't see the money transaction I made | {
"text": "The recipient doesn't see the money transaction I made"
} | null | null | null | null | false | null | 793 | null | Default | null | {
"text_length": 54
} |
I am not comfortable verifying my indentity. | {
"text": "I am not comfortable verifying my indentity."
} | null | null | null | null | false | null | 794 | null | Default | null | {
"text_length": 44
} |
I'm being asked for a verification code. Where do I find it? | {
"text": "I'm being asked for a verification code. Where do I find it?"
} | null | null | null | null | false | null | 795 | null | Default | null | {
"text_length": 60
} |
What if I don't verify my identity? | {
"text": "What if I don't verify my identity?"
} | null | null | null | null | false | null | 796 | null | Default | null | {
"text_length": 35
} |
My account says I have money but I withdrew it in cash. | {
"text": "My account says I have money but I withdrew it in cash."
} | null | null | null | null | false | null | 797 | null | Default | null | {
"text_length": 55
} |
where has my transferred money gone? | {
"text": "where has my transferred money gone?"
} | null | null | null | null | false | null | 798 | null | Default | null | {
"text_length": 36
} |
Why does it matter that I prove my identity? | {
"text": "Why does it matter that I prove my identity?"
} | null | null | null | null | false | null | 799 | null | Default | null | {
"text_length": 44
} |