tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,074,028,990,259,200 | neutral | 0.6795 | null | 0 | Southwest | null | jade_boucher | null | 0 | @SouthwestAir when are you opening the flights beyond august 7th??? | null | 2015-02-18 07:46:17 -0800 | Windsor& Los Angeles-Cali Life | Pacific Time (US & Canada) |
568,072,958,821,990,400 | positive | 1 | null | null | Southwest | null | tbat08 | null | 0 | @SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job! | null | 2015-02-18 07:42:02 -0800 | Nashville, tn | Central Time (US & Canada) |
568,072,079,096,061,950 | neutral | 1 | null | null | Southwest | null | cej1124 | null | 0 | @SouthwestAir Ahhhh! Sorry, just followed. | null | 2015-02-18 07:38:32 -0800 | Austin, TX, USA | Central Time (US & Canada) |
568,069,670,475,071,500 | negative | 1 | Late Flight | 1 | Southwest | null | AdrienneCorn | null | 0 | @southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons | null | 2015-02-18 07:28:58 -0800 | Nashville/Franklin | Central Time (US & Canada) |
568,069,616,003,629,060 | negative | 1 | Late Flight | 1 | Southwest | null | MsPersia | null | 0 | @SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs! | null | 2015-02-18 07:28:45 -0800 | San Francisco | Pacific Time (US & Canada) |
568,069,437,506,641,900 | negative | 0.6739 | Flight Attendant Complaints | 0.3373 | Southwest | null | MsPersia | null | 0 | @SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday | null | 2015-02-18 07:28:02 -0800 | San Francisco | Pacific Time (US & Canada) |
568,067,878,546,755,600 | positive | 1 | null | null | Southwest | null | cej1124 | null | 0 | @SouthwestAir Awesome!!! Sending now. | null | 2015-02-18 07:21:51 -0800 | Austin, TX, USA | Central Time (US & Canada) |
568,066,878,192,508,900 | neutral | 1 | null | null | Southwest | null | bgawilson | null | 0 | @SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY! | null | 2015-02-18 07:17:52 -0800 | Chicago, IL | Eastern Time (US & Canada) |
568,066,302,818,058,240 | negative | 1 | Customer Service Issue | 0.3748 | Southwest | null | cej1124 | null | 0 | @SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated? | null | 2015-02-18 07:15:35 -0800 | Austin, TX, USA | Central Time (US & Canada) |
568,064,339,544,051,700 | negative | 0.6667 | longlines | 0.6667 | Southwest | null | aleczopf | null | 0 | @SouthwestAir why do your MDW gates have so many fewer seats than your planes? | null | 2015-02-18 07:07:47 -0800 | New York, NY | Central Time (US & Canada) |
568,062,804,697,202,700 | negative | 1 | Late Flight | 1 | Southwest | null | AdrienneCorn | null | 0 | @southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay | null | 2015-02-18 07:01:41 -0800 | Nashville/Franklin | Central Time (US & Canada) |
568,059,610,969,604,100 | positive | 0.6573 | null | null | Southwest | null | ChrisWinn211 | null | 0 | @SouthwestAir Thank you! | null | 2015-02-18 06:48:59 -0800 | Worcester, MA | Eastern Time (US & Canada) |
568,058,224,433,340,400 | negative | 0.6701 | Customer Service Issue | 0.3402 | Southwest | null | ChrisWinn211 | null | 0 | @SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight. | null | 2015-02-18 06:43:29 -0800 | Worcester, MA | Eastern Time (US & Canada) |
568,058,146,729,668,600 | positive | 1 | null | null | Southwest | null | luvthispayne | null | 0 | @SouthwestAir Thank you for your time! | null | 2015-02-18 06:43:10 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,058,084,846,911,500 | negative | 1 | Customer Service Issue | 1 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns. | null | 2015-02-18 06:42:56 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,057,887,223,894,000 | neutral | 1 | null | null | Southwest | null | luvthispayne | null | 0 | @SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address. | null | 2015-02-18 06:42:08 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,057,812,322,021,400 | negative | 0.6481 | Bad Flight | 0.6481 | Southwest | null | VibrantGene | null | 0 | @SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero. | null | 2015-02-18 06:41:51 -0800 | Most States in US | null |
568,057,671,443,750,900 | negative | 0.6703 | Late Flight | 0.6703 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time. | null | 2015-02-18 06:41:17 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,056,811,401,703,400 | neutral | 0.6742 | null | null | Southwest | null | scatignani | null | 0 | @SouthwestAir Finally got me home #BNASnow | null | 2015-02-18 06:37:52 -0800 | Nashville Tennessee | Eastern Time (US & Canada) |
568,056,741,885,288,450 | negative | 1 | Customer Service Issue | 1 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow. | null | 2015-02-18 06:37:35 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,056,298,937,430,000 | negative | 1 | Can't Tell | 0.6575 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences. | null | 2015-02-18 06:35:50 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,056,050,877,919,200 | negative | 1 | Customer Service Issue | 0.6759 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse | null | 2015-02-18 06:34:51 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,055,996,884,619,260 | neutral | 1 | null | null | Southwest | null | SYLFUS | null | 0 | @SouthwestAir looking for cheap flight to vegas | null | 2015-02-18 06:34:38 -0800 | null | null |
568,055,766,130,827,260 | negative | 0.6591 | Flight Attendant Complaints | 0.3409 | Southwest | null | sms0823 | null | 0 | @SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection | null | 2015-02-18 06:33:43 -0800 | null | null |
568,055,724,078,706,700 | negative | 1 | Flight Booking Problems | 0.6688 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused. | null | 2015-02-18 06:33:33 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,055,480,226,066,400 | negative | 1 | Customer Service Issue | 1 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do | null | 2015-02-18 06:32:35 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,055,279,839,023,100 | negative | 1 | Flight Attendant Complaints | 0.6889 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation. | null | 2015-02-18 06:31:47 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,055,034,296,049,660 | negative | 1 | Lost Luggage | 0.6799 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage. | null | 2015-02-18 06:30:48 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,054,955,967,418,400 | neutral | 0.6569 | null | null | Southwest | null | dfwtower | null | 0 | @SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines | null | 2015-02-18 06:30:30 -0800 | DFW | Central Time (US & Canada) |
568,054,866,045,747,200 | negative | 1 | longlines | 0.3598 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour! | null | 2015-02-18 06:30:08 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,054,687,993,352,200 | negative | 1 | Late Flight | 1 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight | null | 2015-02-18 06:29:26 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,054,666,216,509,440 | negative | 0.677 | Lost Luggage | 0.3761 | Southwest | null | fwmperkins | null | 0 | @SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic | null | 2015-02-18 06:29:21 -0800 | Zephyrhills, Florida | Eastern Time (US & Canada) |
568,054,514,617,622,500 | negative | 1 | Bad Flight | 1 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate | null | 2015-02-18 06:28:44 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,054,330,550,587,400 | negative | 1 | Flight Attendant Complaints | 0.34 | Southwest | null | luvthispayne | null | 0 | @SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL. | null | 2015-02-18 06:28:00 -0800 | Somewhere over the rainbow. | Atlantic Time (Canada) |
568,053,732,929,359,900 | positive | 1 | null | null | Southwest | null | PaytonTaylor129 | null | 1 | @SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK | null | 2015-02-18 06:25:38 -0800 | Nashville, TN | Quito |
568,052,354,525,696,000 | negative | 0.6768 | Flight Booking Problems | 0.6768 | Southwest | null | DrewTuckerDPT | null | 0 | @SouthwestAir when will you be accepting reservations past August 7? | null | 2015-02-18 06:20:09 -0800 | Memphis, TN | null |
568,052,343,922,507,800 | neutral | 0.65 | null | null | Southwest | null | hchou | null | 0 | @SouthwestAir Thanks I just sent a DM with this info. | null | 2015-02-18 06:20:07 -0800 | Seattle, WA | Pacific Time (US & Canada) |
568,051,605,247,021,060 | positive | 1 | null | null | Southwest | null | JeanmeF | null | 0 | @SouthwestAir Thanks for the info! Have a good day. | null | 2015-02-18 06:17:11 -0800 | Suffolk County, New York | Eastern Time (US & Canada) |
568,051,218,477,654,000 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | ReallyViki | null | 0 | @SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said "well i was Late Flight" | null | 2015-02-18 06:15:39 -0800 | Central Jersey | Eastern Time (US & Canada) |
568,050,804,101,410,800 | positive | 1 | null | null | Southwest | null | foofiter | null | 0 | @SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta | null | 2015-02-18 06:14:00 -0800 | Atlanta, GA USA | Eastern Time (US & Canada) |
568,050,718,772,314,100 | neutral | 0.6544 | null | 0 | Southwest | null | OJ27Canelo | null | 0 | @SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight | null | 2015-02-18 06:13:39 -0800 | null | null |
568,049,316,582,932,500 | negative | 1 | Can't Tell | 0.6625 | Southwest | null | jilldhandy | null | 0 | @SouthwestAir I just sent a screen shot of the incident report. | null | 2015-02-18 06:08:05 -0800 | College Station, TX | null |
568,049,201,453,469,700 | negative | 0.6907 | Can't Tell | 0.3711 | Southwest | null | hollyharrisUSA | null | 0 | @SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :( | null | 2015-02-18 06:07:38 -0800 | Austin, TX | Central Time (US & Canada) |
568,047,468,384,002,050 | positive | 0.6509 | null | null | Southwest | null | DeltaPoints | null | 0 | @SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint! | null | 2015-02-18 06:00:44 -0800 | ✈ Check ☟ out ☟ my blog ☟ | Eastern Time (US & Canada) |
568,044,275,910,512,640 | negative | 1 | Late Flight | 1 | Southwest | null | JeanmeF | null | 0 | @SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why? | null | 2015-02-18 05:48:03 -0800 | Suffolk County, New York | Eastern Time (US & Canada) |
568,042,869,505,654,800 | neutral | 1 | null | null | Southwest | null | cassidychiarito | null | 0 | @SouthwestAir when will you have flights for October 2015 available? | [41.28597403, -72.44456912] | 2015-02-18 05:42:28 -0800 | null | Atlantic Time (Canada) |
568,042,046,608,580,600 | neutral | 0.6737 | null | null | Southwest | null | akeeton31 | null | 0 | @SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz | null | 2015-02-18 05:39:12 -0800 | Dallas,TX | null |
568,041,723,642,961,900 | positive | 1 | null | null | Southwest | null | Gabriel_Wren | null | 0 | @SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice. | null | 2015-02-18 05:37:55 -0800 | Nashville, TN | Central Time (US & Canada) |
568,039,503,065,174,000 | positive | 1 | null | null | Southwest | null | benjikuriakose | null | 0 | @SouthwestAir just did last night. Thanks for following up. :) | null | 2015-02-18 05:29:05 -0800 | FL, US of A | Eastern Time (US & Canada) |
568,037,842,838,024,200 | positive | 1 | null | null | Southwest | null | AndreaPark20 | null | 0 | @SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉 | null | 2015-02-18 05:22:30 -0800 | null | Quito |
568,037,591,687,270,400 | neutral | 0.3727 | null | 0 | Southwest | null | kd35ftw1 | null | 0 | @SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks | null | 2015-02-18 05:21:30 -0800 | null | null |
568,034,773,156,933,600 | neutral | 1 | null | null | Southwest | null | TroyDWhite | null | 0 | @southwestair Hi, how do I add a flight to my account? Just created it | null | 2015-02-18 05:10:18 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
568,028,183,267,639,300 | positive | 0.3356 | null | 0 | Southwest | null | CourtSnod | null | 0 | @SouthwestAir de-icing is important! | null | 2015-02-18 04:44:07 -0800 | Tennessee Original | Central Time (US & Canada) |
568,027,403,462,651,900 | positive | 1 | null | null | Southwest | null | malimettt | null | 0 | @SouthwestAir THANK YOU for finally making your boarding passes work with passbook | null | 2015-02-18 04:41:01 -0800 | null | Arizona |
568,024,504,057,913,340 | neutral | 0.7023 | null | null | Southwest | null | oldrelic007 | null | 0 | @SouthwestAir any delays today @CAKairport to Orlando? | null | 2015-02-18 04:29:29 -0800 | null | America/New_York |
568,015,713,836,752,900 | neutral | 1 | null | null | Southwest | null | itsangieohyeah | null | 0 | @SouthwestAir so was there a winner for #DestinationDragons ??? | null | 2015-02-18 03:54:34 -0800 | Dodger Stadium | Disneyland | Pacific Time (US & Canada) |
568,014,567,089,029,100 | neutral | 0.6613 | null | null | Southwest | null | CaptPat48 | null | 0 | @SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5 | null | 2015-02-18 03:50:00 -0800 | On the 757 Right Coast | Atlantic Time (Canada) |
567,996,668,320,346,100 | neutral | 0.6556 | null | null | Southwest | null | PaytonTaylor129 | null | 1 | @SouthwestAir Today is going to be the day, I can feel it! Thank y'all for your support throughout! We're coming home Nashville! #Octavia | null | 2015-02-18 02:38:53 -0800 | Nashville, TN | Quito |
567,983,341,405,745,150 | positive | 0.6383 | null | null | Southwest | null | torithompson13 | null | 0 | @SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏 | null | 2015-02-18 01:45:55 -0800 | Nashville, Tn | null |
567,982,055,503,622,140 | negative | 1 | longlines | 0.6742 | Southwest | null | Ardor_Creative | null | 0 | @SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb | null | 2015-02-18 01:40:49 -0800 | null | Eastern Time (US & Canada) |
567,972,426,027,565,060 | negative | 1 | Customer Service Issue | 0.6633 | Southwest | null | hil_billy | null | 0 | @SouthwestAir why is your website downnnnn :( ugh | null | 2015-02-18 01:02:33 -0800 | null | Eastern Time (US & Canada) |
567,969,280,752,521,200 | neutral | 1 | null | null | Southwest | null | cwsnodgras21 | null | 0 | @SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today | null | 2015-02-18 00:50:03 -0800 | null | Mountain Time (US & Canada) |
567,954,287,185,125,400 | neutral | 1 | null | null | Southwest | null | chelsiesedore | null | 0 | @HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :) | null | 2015-02-17 23:50:28 -0800 | null | null |
567,951,109,677,027,300 | negative | 0.6917 | Cancelled Flight | 0.3803 | Southwest | null | lesleemitchell | null | 0 | @SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave | [36.11159761, -86.7844525] | 2015-02-17 23:37:51 -0800 | null | Central Time (US & Canada) |
567,943,461,476,806,660 | negative | 1 | Damaged Luggage | 1 | Southwest | null | jenharristmc | null | 0 | @SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why? | null | 2015-02-17 23:07:27 -0800 | Marina Del Rey | Pacific Time (US & Canada) |
567,935,883,086,688,260 | negative | 1 | Flight Booking Problems | 0.6695 | Southwest | null | TinaIsBack | null | 0 | “@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH | [40.71035967, -74.15721568] | 2015-02-17 22:37:20 -0800 | Nashville by way of New York | Central Time (US & Canada) |
567,933,117,610,074,100 | negative | 1 | longlines | 0.3633 | Southwest | null | ebennettr | null | 0 | @SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning. | null | 2015-02-17 22:26:21 -0800 | null | Atlantic Time (Canada) |
567,931,567,881,875,460 | positive | 1 | null | null | Southwest | null | MikeLeners | null | 0 | @SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless | null | 2015-02-17 22:20:12 -0800 | Oakland, CA | Central Time (US & Canada) |
567,921,252,901,367,800 | neutral | 1 | null | null | Southwest | null | OrlaandoCondee | null | 0 | @SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel | null | 2015-02-17 21:39:12 -0800 | null | Central Time (US & Canada) |
567,919,829,589,442,560 | neutral | 0.6805 | null | 0 | Southwest | null | MikeLeners | null | 0 | @SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help? | null | 2015-02-17 21:33:33 -0800 | Oakland, CA | Central Time (US & Canada) |
567,912,504,656,965,600 | positive | 1 | null | null | Southwest | null | nick_manfredi | null | 0 | @SouthwestAir @JohnWayneAir Thank you both very much!! | null | 2015-02-17 21:04:27 -0800 | null | Alaska |
567,907,935,331,971,100 | positive | 0.685 | null | null | Southwest | null | Georga46 | null | 0 | @SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP | null | 2015-02-17 20:46:17 -0800 | Clover, SC | Eastern Time (US & Canada) |
567,907,813,126,582,300 | neutral | 0.6831 | null | 0 | Southwest | null | musgrel | null | 0 | @SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning | null | 2015-02-17 20:45:48 -0800 | null | Central Time (US & Canada) |
567,907,483,177,582,600 | positive | 1 | null | null | Southwest | null | kramie_aimer | null | 0 | @SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever. | null | 2015-02-17 20:44:29 -0800 | Duke University Class of 2018 | Atlantic Time (Canada) |
567,907,070,269,198,340 | positive | 1 | null | null | Southwest | null | walnut_head | null | 0 | @SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos. | null | 2015-02-17 20:42:51 -0800 | Spokane, WA | null |
567,906,137,938,399,200 | positive | 0.3634 | null | 0 | Southwest | null | icehousepenguin | null | 0 | @SouthwestAir hot stewardess flipped me off | null | 2015-02-17 20:39:09 -0800 | Roseville, California | null |
567,902,921,829,978,100 | negative | 1 | Lost Luggage | 1 | Southwest | null | jpmanterola | null | 0 | @SouthwestAir where are our bags?
We have a tv show to film!! | null | 2015-02-17 20:26:22 -0800 | Tampa / St Petersburg ,Florida | Central Time (US & Canada) |
567,900,433,542,488,060 | negative | 1 | Cancelled Flight | 1 | Southwest | null | ColeyGirouard | null | 0 | @SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled | null | 2015-02-17 20:16:29 -0800 | Washington D.C. | Atlantic Time (Canada) |
567,899,634,833,690,600 | negative | 1 | longlines | 0.341 | Southwest | null | waltacooks | null | 0 | @SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags | null | 2015-02-17 20:13:18 -0800 | null | null |
567,899,604,605,218,800 | neutral | 1 | null | null | Southwest | null | Tarheelblue07 | null | 0 | @SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night | null | 2015-02-17 20:13:11 -0800 | null | Quito |
567,899,319,157,669,900 | neutral | 0.6514 | null | 0 | Southwest | null | rgritt | null | 0 | @SouthwestAir I need some help with a reservation | null | 2015-02-17 20:12:03 -0800 | 42.102725,-87.970154 | Mountain Time (US & Canada) |
567,898,236,809,277,440 | negative | 1 | Late Flight | 0.6443 | Southwest | null | Kwilusz1 | null | 0 | @SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft | null | 2015-02-17 20:07:45 -0800 | null | Quito |
567,898,186,414,710,800 | negative | 1 | Late Flight | 0.385 | Southwest | null | waltacooks | null | 0 | @SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a "baggage error" #sarcasm | null | 2015-02-17 20:07:33 -0800 | null | null |
567,897,629,364,850,700 | positive | 0.6712 | null | 0 | Southwest | null | Windslid3r | null | 0 | @southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer | null | 2015-02-17 20:05:20 -0800 | null | Atlantic Time (Canada) |
567,896,042,093,617,150 | negative | 1 | Bad Flight | 0.6699 | Southwest | null | BenWGarton | null | 0 | @SouthwestAir Engadget Theverge Wired reddit | null | 2015-02-17 19:59:02 -0800 | Oakdale, CA | Pacific Time (US & Canada) |
567,895,533,664,120,800 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | DcRealityPunch | null | 0 | @southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID | null | 2015-02-17 19:57:00 -0800 | null | Hawaii |
567,892,966,980,870,140 | negative | 1 | Customer Service Issue | 1 | Southwest | null | AudgePodgerson | null | 0 | @SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ | null | 2015-02-17 19:46:48 -0800 | Nashville | Greenland |
567,892,874,756,501,500 | positive | 1 | null | null | Southwest | null | BlueHighwayAdv | null | 0 | @SouthwestAir has the best customer service! | null | 2015-02-17 19:46:26 -0800 | Raleigh, NC | null |
567,890,395,322,920,960 | positive | 1 | null | null | Southwest | null | nicolebass12 | null | 0 | @SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last! | null | 2015-02-17 19:36:35 -0800 | Denver, CO | Eastern Time (US & Canada) |
567,888,186,967,470,100 | negative | 1 | Cancelled Flight | 1 | Southwest | null | ericcox122685 | null | 0 | @SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW | null | 2015-02-17 19:27:49 -0800 | null | Central Time (US & Canada) |
567,887,646,162,161,660 | negative | 1 | Lost Luggage | 1 | Southwest | null | c_m_drummond | null | 0 | @SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back. | null | 2015-02-17 19:25:40 -0800 | null | null |
567,887,502,306,050,050 | negative | 1 | Late Flight | 0.3516 | Southwest | null | SunshineAlways1 | null | 0 | @SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait! | null | 2015-02-17 19:25:06 -0800 | null | Central Time (US & Canada) |
567,887,437,998,997,500 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Lionheart_Lisa | null | 0 | @SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone. | null | 2015-02-17 19:24:50 -0800 | Hanging with Carmen Sandiego. | Central Time (US & Canada) |
567,887,103,465,496,600 | negative | 1 | Late Flight | 0.6285 | Southwest | null | Lionheart_Lisa | null | 0 | @SouthwestAir Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab | null | 2015-02-17 19:23:30 -0800 | Hanging with Carmen Sandiego. | Central Time (US & Canada) |
567,886,632,155,680,800 | positive | 1 | null | null | Southwest | null | brookem | null | 1 | @SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto | null | 2015-02-17 19:21:38 -0800 | Dallas | London |
567,886,422,826,307,600 | negative | 1 | Lost Luggage | 1 | Southwest | null | diamuarch | null | 0 | @SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is! | null | 2015-02-17 19:20:48 -0800 | null | null |
567,885,982,340,636,700 | positive | 1 | null | null | Southwest | null | Laulipop517 | null | 0 | @SouthwestAir thanks for your excellent response time and assistance! All set :) | null | 2015-02-17 19:19:03 -0800 | null | null |
567,883,722,948,763,650 | negative | 1 | Late Flight | 0.6702 | Southwest | null | librarymommy | null | 0 | @SouthwestAir Finally got through after 3 hours and all set. Thanks. | null | 2015-02-17 19:10:04 -0800 | Connecticut | Eastern Time (US & Canada) |
567,881,925,727,113,200 | negative | 1 | Cancelled Flight | 1 | Southwest | null | ericcox122685 | null | 0 | @SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted. | null | 2015-02-17 19:02:56 -0800 | null | Central Time (US & Canada) |
567,880,908,528,832,500 | positive | 1 | null | null | Southwest | null | ifucsam | null | 0 | @SouthwestAir can't wait! Thanks for the response!❤️ | [39.73167173, -86.3559619] | 2015-02-17 18:58:53 -0800 | Indiana | Indiana (East) |
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