tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
negativereason_confidence
float64
0
1
airline
stringclasses
6 values
airline_sentiment_gold
stringclasses
3 values
name
stringlengths
2
19
negativereason_gold
stringclasses
13 values
retweet_count
int64
0
44
text
stringlengths
12
186
tweet_coord
stringlengths
10
28
tweet_created
stringlengths
25
25
tweet_location
stringlengths
1
34
user_timezone
stringlengths
3
27
568,135,153,903,656,960
negative
1
longlines
1
Southwest
null
angeladoheny26
null
0
@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?
null
2015-02-18 11:49:10 -0800
null
null
568,134,973,728,755,700
positive
0.6669
null
null
Southwest
null
GlendaVee
null
0
@SouthwestAir @taylormdowns We share that value in common. :)
null
2015-02-18 11:48:27 -0800
null
Pacific Time (US & Canada)
568,134,503,987,851,260
neutral
1
null
null
Southwest
null
travelnube
null
0
@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?
null
2015-02-18 11:46:35 -0800
Chicago, IL
Central Time (US & Canada)
568,134,211,493,695,500
positive
0.6646
null
null
Southwest
null
DanaChristos
null
0
@SouthwestAir @karajusto OK we will! Thank you!!!
null
2015-02-18 11:45:26 -0800
CT
Eastern Time (US & Canada)
568,133,264,168,214,500
neutral
0.6399
null
null
Southwest
null
ejdicki
null
0
@SouthwestAir 8FKQW is the conf #. Thanks for the reply
null
2015-02-18 11:41:40 -0800
Dallas, TX
Central Time (US & Canada)
568,132,209,330,098,200
neutral
1
null
null
Southwest
null
Charlie_L_Hall
null
0
@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY
null
2015-02-18 11:37:28 -0800
null
Central Time (US & Canada)
568,130,768,788,185,100
negative
1
Lost Luggage
1
Southwest
null
BlockRahel
null
0
@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere
null
2015-02-18 11:31:45 -0800
null
null
568,130,367,900,799,000
neutral
1
null
null
Southwest
null
passworksio
null
0
@SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo
null
2015-02-18 11:30:09 -0800
Global
Lisbon
568,128,236,649,095,200
negative
0.6939
Customer Service Issue
0.3571
Southwest
null
jeparker232
null
0
@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip
null
2015-02-18 11:21:41 -0800
null
null
568,128,069,845,848,060
negative
0.6631
Customer Service Issue
0.3423
Southwest
null
jeparker232
null
0
@SouthwestAir I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour
null
2015-02-18 11:21:01 -0800
null
null
568,126,682,336,534,500
neutral
1
null
null
Southwest
null
DoctorFox007
null
0
@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.
null
2015-02-18 11:15:31 -0800
ÜT: 40.819919,-73.864869
Eastern Time (US & Canada)
568,126,169,008,218,100
neutral
0.6703
null
0
Southwest
null
roq0114
null
0
@SouthwestAir please expedite missing bag claim #3526665682. Thanks!
null
2015-02-18 11:13:28 -0800
null
null
568,125,472,527,097,860
neutral
1
null
null
Southwest
null
heatheralexis8
null
0
@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons
null
2015-02-18 11:10:42 -0800
Vegas
Pacific Time (US & Canada)
568,124,227,641,065,500
neutral
0.7033
null
0
Southwest
null
kimmck64
null
0
@SouthwestAir When does the new schedule open that takes us past 10/31?
null
2015-02-18 11:05:45 -0800
null
Central Time (US & Canada)
568,122,064,919,527,400
negative
0.6667
Customer Service Issue
0.6667
Southwest
null
jeparker232
null
0
@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
null
2015-02-18 10:57:10 -0800
null
null
568,121,659,988,824,060
negative
0.699
Can't Tell
0.3604
Southwest
null
jeparker232
null
0
@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
null
2015-02-18 10:55:33 -0800
null
null
568,118,177,537,744,900
neutral
0.6735
null
null
Southwest
null
BobbiStorm
null
0
@SouthwestAir go south everyone
null
2015-02-18 10:41:43 -0800
Miami
null
568,116,430,966,648,800
negative
1
Flight Booking Problems
0.3592
Southwest
null
CheteraC
null
0
@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.
null
2015-02-18 10:34:46 -0800
null
null
568,113,383,242,911,740
positive
1
null
null
Southwest
null
jdaniels1974
null
0
@SouthwestAir thanks for the follow up. I appreciate it.
[38.97681463, -76.50266928]
2015-02-18 10:22:40 -0800
null
null
568,112,842,261,594,100
positive
1
null
null
Southwest
null
roq0114
null
0
@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!
null
2015-02-18 10:20:31 -0800
null
null
568,112,578,989,137,900
negative
1
Customer Service Issue
0.6474
Southwest
null
IamWiz4Life
null
0
@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
null
2015-02-18 10:19:28 -0800
ATL
Eastern Time (US & Canada)
568,111,819,325,366,300
neutral
1
null
null
Southwest
null
suevannasing
null
0
@SouthwestAir just sent you a DM w/ additonal info
null
2015-02-18 10:16:27 -0800
Los Angeles, CA
Pacific Time (US & Canada)
568,111,779,705,958,400
negative
1
Bad Flight
0.6577
Southwest
null
DubTeed
null
0
@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.
null
2015-02-18 10:16:17 -0800
null
null
568,111,588,546,375,700
neutral
0.6621
null
null
Southwest
null
kt_delaney
null
0
@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife
null
2015-02-18 10:15:32 -0800
Los Angeles
Quito
568,110,846,057,975,800
neutral
0.6889
null
null
Southwest
null
tlbbrown1957
null
1
@southwestair. So important to accept others for who they are. #SWADiversity
null
2015-02-18 10:12:35 -0800
Dallas tx
null
568,110,095,646,781,440
negative
1
Late Flight
1
Southwest
null
brendanpshannon
null
0
5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”
null
2015-02-18 10:09:36 -0800
here there many wheres
Central Time (US & Canada)
568,108,822,360,760,300
neutral
1
null
null
Southwest
null
JiggaJazzman
null
0
@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons show @VelourLive in UTAH this weekend? #Lucky
[40.4871427, -112.011264]
2015-02-18 10:04:32 -0800
null
null
568,108,322,924,191,740
positive
0.6611
null
null
Southwest
null
DavidJAbramson
null
0
@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?
null
2015-02-18 10:02:33 -0800
Maryland and Washington D.C.
Eastern Time (US & Canada)
568,108,100,827,217,900
positive
1
null
null
Southwest
null
BryanAndaya
null
0
@SouthwestAir thank you kindly.
[0.0, 0.0]
2015-02-18 10:01:40 -0800
Houston, Texas
Mountain Time (US & Canada)
568,107,719,737,020,400
negative
1
Customer Service Issue
0.6511
Southwest
null
braadwise
null
0
@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much
null
2015-02-18 10:00:09 -0800
Rogue, USA
Pacific Time (US & Canada)
568,107,670,177,239,040
neutral
0.6736
null
0
Southwest
null
N0O0O0O0O0O0
null
0
@SouthwestAir so when do we find out who won the imagine dragons contest?
null
2015-02-18 09:59:58 -0800
null
Atlantic Time (Canada)
568,107,472,260,624,400
positive
1
null
null
Southwest
null
climbforee
null
0
@southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
null
2015-02-18 09:59:10 -0800
http://goo.gl/eZTfG
Arizona
568,107,058,605,608,960
neutral
0.6821
null
null
Southwest
null
OJ27Canelo
null
0
@SouthwestAir Thank you.
null
2015-02-18 09:57:32 -0800
null
null
568,106,704,866,582,500
neutral
1
null
null
Southwest
null
DavidJAbramson
null
0
@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?
null
2015-02-18 09:56:08 -0800
Maryland and Washington D.C.
Eastern Time (US & Canada)
568,105,844,174,397,440
neutral
1
null
null
Southwest
null
Karima_Hersi
null
0
@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.
null
2015-02-18 09:52:42 -0800
Ottawa,Canada
Central Time (US & Canada)
568,105,722,413,649,900
negative
1
Flight Attendant Complaints
1
Southwest
null
Nic_L_Wright
null
0
@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!
null
2015-02-18 09:52:13 -0800
Oklahoma
Mountain Time (US & Canada)
568,105,481,018,822,660
neutral
1
null
null
Southwest
null
OJ27Canelo
null
0
@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb
null
2015-02-18 09:51:16 -0800
null
null
568,105,106,647,838,700
positive
0.6421
null
null
Southwest
null
seanpetykowski
null
0
@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee
[30.43823709, -97.76632883]
2015-02-18 09:49:46 -0800
Austin, TX
Central Time (US & Canada)
568,104,783,061,520,400
neutral
1
null
null
Southwest
null
girlymum
null
0
@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?
null
2015-02-18 09:48:29 -0800
Where the wild things are
Pacific Time (US & Canada)
568,104,424,029,036,540
positive
1
null
null
Southwest
null
taylor_brummett
null
0
@SouthwestAir I'm really craving your pretzels, please send me some.
null
2015-02-18 09:47:04 -0800
Brawley
null
568,103,931,307,405,300
positive
1
null
null
Southwest
null
BuckeyePatricia
null
0
@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200
null
2015-02-18 09:45:06 -0800
Austin, TX
Eastern Time (US & Canada)
568,103,735,827,804,160
neutral
0.6484
null
null
Southwest
null
Karima_Hersi
null
0
@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆
null
2015-02-18 09:44:20 -0800
Ottawa,Canada
Central Time (US & Canada)
568,102,187,294,973,950
negative
1
Customer Service Issue
1
Southwest
null
TinaIsBack
null
0
@SouthwestAir it's the poor customer service that I have a problem with!!!!!
[36.22640559, -86.82373437]
2015-02-18 09:38:10 -0800
Nashville by way of New York
Central Time (US & Canada)
568,101,606,585,020,400
negative
0.666
Flight Booking Problems
0.334
Southwest
null
BryanAndaya
null
0
@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9
[0.0, 0.0]
2015-02-18 09:35:52 -0800
Houston, Texas
Mountain Time (US & Canada)
568,100,987,887,427,600
neutral
1
null
null
Southwest
null
babyluv590
null
0
@SouthwestAir sure,I'll send a message now!
null
2015-02-18 09:33:24 -0800
murfreesboro
Pacific Time (US & Canada)
568,100,973,966,569,500
positive
0.6581
null
null
Southwest
null
dophin2009
null
0
@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
null
2015-02-18 09:33:21 -0800
null
null
568,100,626,183,417,860
neutral
1
null
null
Southwest
null
oliviasdad1
null
0
@SouthwestAir sent
null
2015-02-18 09:31:58 -0800
null
null
568,098,977,545,134,100
negative
1
Late Flight
0.6559
Southwest
null
LauraGina
null
0
.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
null
2015-02-18 09:25:25 -0800
Beaufort, South Carolina
Eastern Time (US & Canada)
568,096,674,167,595,000
neutral
1
null
null
Southwest
null
thaterikperson
null
0
@SouthwestAir 10 revenue flights since the beginning of 2015?
[0.0, 0.0]
2015-02-18 09:16:16 -0800
Austin, TX
Central Time (US & Canada)
568,096,554,638,159,900
negative
0.6667
Customer Service Issue
0.6667
Southwest
null
MFarrell21
null
0
@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.
null
2015-02-18 09:15:48 -0800
Cleveland, Ohio
Eastern Time (US & Canada)
568,095,623,875,964,900
neutral
1
null
null
Southwest
null
MelvinLopezJr
null
0
@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity
null
2015-02-18 09:12:06 -0800
null
Central Time (US & Canada)
568,094,581,041,934,340
negative
0.6694
Flight Booking Problems
0.3779
Southwest
null
BryanAndaya
null
0
@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.
[0.0, 0.0]
2015-02-18 09:07:57 -0800
Houston, Texas
Mountain Time (US & Canada)
568,094,319,766,147,100
negative
1
Customer Service Issue
0.3556
Southwest
null
_alexcabrera
null
0
@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.
[25.7661538, -80.2517994]
2015-02-18 09:06:55 -0800
Miami
Eastern Time (US & Canada)
568,093,988,516,802,560
positive
0.7072
null
null
Southwest
null
kirkwoodtiger
null
0
“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!
null
2015-02-18 09:05:36 -0800
Kirkwood Missouri
Central Time (US & Canada)
568,093,497,431,101,440
neutral
0.6845
null
0
Southwest
null
thaterikperson
null
0
@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?
[0.0, 0.0]
2015-02-18 09:03:39 -0800
Austin, TX
Central Time (US & Canada)
568,093,190,185,566,200
neutral
1
null
null
Southwest
null
saysorrychris
null
0
“@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed
null
2015-02-18 09:02:25 -0800
Everywhere But Never Scared
Hawaii
568,092,537,786,748,900
neutral
0.3353
null
0
Southwest
null
VegasRenegade
null
1
@SouthwestAir All Flights lead to VEGAS BABY!
null
2015-02-18 08:59:50 -0800
The Wild Blue Yonder
Atlantic Time (Canada)
568,092,489,011,236,860
positive
0.68
null
null
Southwest
null
gingypants
null
0
@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP
null
2015-02-18 08:59:38 -0800
los angeles, ca
Alaska
568,092,479,452,549,100
negative
0.6939
longlines
0.3469
Southwest
null
MFarrell21
null
0
@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
null
2015-02-18 08:59:36 -0800
Cleveland, Ohio
Eastern Time (US & Canada)
568,091,794,304,401,400
positive
1
null
null
Southwest
null
Elizabeethan
null
0
@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)
null
2015-02-18 08:56:53 -0800
California
Pacific Time (US & Canada)
568,091,623,986,319,360
negative
0.6558
Late Flight
0.6558
Southwest
null
cj_deboer
null
0
@SouthwestAir it's ok...I forgive you guys.
null
2015-02-18 08:56:12 -0800
null
null
568,090,175,122,907,140
negative
1
Late Flight
1
Southwest
null
oliviasdad1
null
0
@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse
null
2015-02-18 08:50:27 -0800
null
null
568,088,989,820,792,800
negative
0.6319
Flight Booking Problems
0.6319
Southwest
null
mxp908
null
0
@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?
null
2015-02-18 08:45:44 -0800
null
Central Time (US & Canada)
568,087,881,387,884,540
positive
1
null
null
Southwest
null
jpmanterola
null
0
@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
null
2015-02-18 08:41:20 -0800
Tampa / St Petersburg ,Florida
Central Time (US & Canada)
568,087,802,279,288,800
neutral
1
null
null
Southwest
null
JoshPishPosh
null
0
@SouthwestAir Southwest is currently awaiting government approval for this route. Do we know when it will be official?
null
2015-02-18 08:41:01 -0800
Sacramento, CA
null
568,087,614,303,166,460
neutral
1
null
null
Southwest
null
COIAerospace
null
0
@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze
null
2015-02-18 08:40:16 -0800
Atlanta, Georgia
Eastern Time (US & Canada)
568,087,131,748,503,550
positive
1
null
null
Southwest
null
SuperB0wlTrophY
null
0
@SouthwestAir thank you!!!
null
2015-02-18 08:38:21 -0800
null
null
568,086,667,258,679,300
positive
0.6955
null
null
Southwest
null
JacobZiegler
null
0
@SouthwestAir @love_dragonss oh my gosh
null
2015-02-18 08:36:30 -0800
Toronto, Canada
Atlantic Time (Canada)
568,086,184,888,561,660
negative
1
Customer Service Issue
1
Southwest
null
jaimegenova
null
0
@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.
null
2015-02-18 08:34:35 -0800
Tennessee
Central Time (US & Canada)
568,086,073,814,827,000
negative
1
Customer Service Issue
1
Southwest
null
SamanthaCaron
null
0
@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on
[38.34274662, -122.32611925]
2015-02-18 08:34:09 -0800
CA
Pacific Time (US & Canada)
568,086,068,135,895,040
negative
1
Can't Tell
0.6552
Southwest
null
jaimegenova
null
0
@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.
null
2015-02-18 08:34:07 -0800
Tennessee
Central Time (US & Canada)
568,085,970,983,252,000
positive
0.35
null
0
Southwest
null
_dragon_fruit_
null
0
@SouthwestAir @love_dragonss LAUREN IM SCREAMING
null
2015-02-18 08:33:44 -0800
Boston (sort of)
Eastern Time (US & Canada)
568,085,962,049,216,500
positive
1
null
null
Southwest
null
Nick_Astalos
null
0
@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
null
2015-02-18 08:33:42 -0800
PostVegasDepression in Texsus
Eastern Time (US & Canada)
568,085,714,744,684,540
positive
1
null
null
Southwest
null
polaroiddragons
null
0
@SouthwestAir you're the best
null
2015-02-18 08:32:43 -0800
Texas
Central Time (US & Canada)
568,085,705,479,618,560
negative
1
Customer Service Issue
1
Southwest
null
jaimegenova
null
0
@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.
null
2015-02-18 08:32:41 -0800
Tennessee
Central Time (US & Canada)
568,085,571,509,334,000
neutral
0.6889
null
null
Southwest
null
svssywentz
null
0
@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.
null
2015-02-18 08:32:09 -0800
null
null
568,085,366,441,246,700
positive
1
null
null
Southwest
null
benamcswag
null
0
@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER
null
2015-02-18 08:31:20 -0800
null
Eastern Time (US & Canada)
568,085,308,727,808,000
negative
1
Customer Service Issue
0.3756
Southwest
null
jaimegenova
null
0
@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.
null
2015-02-18 08:31:06 -0800
Tennessee
Central Time (US & Canada)
568,085,082,746,933,250
neutral
1
null
null
Southwest
null
polaroiddragons
null
0
@SouthwestAir @love_dragonss AHHHH YES LAUREN
null
2015-02-18 08:30:12 -0800
Texas
Central Time (US & Canada)
568,084,881,303,072,800
positive
0.3543
null
0
Southwest
null
thirty_lives
null
0
@SouthwestAir @love_dragonss holy fuckinf shit
null
2015-02-18 08:29:24 -0800
ʞᴚoʎ ʍǝu
Eastern Time (US & Canada)
568,084,860,008,570,900
positive
0.6986
null
null
Southwest
null
m_nimzzz
null
0
@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD
null
2015-02-18 08:29:19 -0800
null
Central Time (US & Canada)
568,084,748,020,650,000
neutral
1
null
null
Southwest
null
thirty_lives
null
0
@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw
null
2015-02-18 08:28:53 -0800
ʞᴚoʎ ʍǝu
Eastern Time (US & Canada)
568,083,999,761,010,700
neutral
0.6831
null
null
Southwest
null
DansBlueEyes
null
0
@SouthwestAir @love_dragonss LAUREN HoLY SHT
null
2015-02-18 08:25:54 -0800
The Sunshine State
Eastern Time (US & Canada)
568,082,817,562,898,400
positive
1
null
null
Southwest
null
love_dragonss
null
0
@SouthwestAir Thank you thank you thank you
null
2015-02-18 08:21:12 -0800
2/26/14
Eastern Time (US & Canada)
568,082,656,413,552,640
negative
0.6476
Lost Luggage
0.6476
Southwest
null
JohnGillenwater
null
0
@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
null
2015-02-18 08:20:34 -0800
Richmond and Virginia Beach
Eastern Time (US & Canada)
568,082,454,336,151,550
neutral
1
null
null
Southwest
null
DeltaSegmentFly
null
0
@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews
null
2015-02-18 08:19:46 -0800
TRI CITIES (TRI)
null
568,082,378,406,682,600
neutral
0.6354
null
null
Southwest
null
emilyr1231234
null
0
@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF
null
2015-02-18 08:19:28 -0800
Ig:@/imaginedragoner
null
568,081,678,272,307,200
negative
1
Customer Service Issue
0.6719
Southwest
null
StJudeEnergy
null
0
@SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us.
null
2015-02-18 08:16:41 -0800
ABQ
Mountain Time (US & Canada)
568,081,316,282,916,860
neutral
1
null
null
Southwest
null
heatheralexis8
null
0
@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons
null
2015-02-18 08:15:14 -0800
Vegas
Pacific Time (US & Canada)
568,080,061,372,502,000
neutral
0.663
null
0
Southwest
null
DanaChristos
null
0
@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.
null
2015-02-18 08:10:15 -0800
CT
Eastern Time (US & Canada)
568,079,810,389,549,060
neutral
1
null
null
Southwest
null
ERAU_CareerSvcs
null
0
@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB
null
2015-02-18 08:09:15 -0800
Florida, Arizona, Worldwide
Eastern Time (US & Canada)
568,079,239,343,439,900
neutral
1
null
null
Southwest
null
JoshPishPosh
null
0
@SouthwestAir When does PV get approved? I am ready to go!!
null
2015-02-18 08:06:59 -0800
Sacramento, CA
null
568,078,285,520,785,400
neutral
1
null
null
Southwest
null
Tarheelblue07
null
0
@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.
null
2015-02-18 08:03:12 -0800
null
Quito
568,078,069,568,839,700
negative
1
Can't Tell
0.348
Southwest
null
BraniffMoot
null
0
@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
null
2015-02-18 08:02:20 -0800
Baltimore, MD/Wash. DC area
Eastern Time (US & Canada)
568,077,930,783,485,950
neutral
1
null
null
Southwest
null
chelle_ecoed
null
0
@SouthwestAir Sorry! Thought I did. It's done now.
null
2015-02-18 08:01:47 -0800
Miami, FL
Eastern Time (US & Canada)
568,077,464,892,629,000
negative
0.6535
Customer Service Issue
0.6535
Southwest
null
Tarheelblue07
null
0
@SouthwestAir No I have not.
null
2015-02-18 07:59:56 -0800
null
Quito
568,076,650,782,404,600
negative
0.3695
Can't Tell
0.3695
Southwest
null
saysorrychris
null
0
@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday
null
2015-02-18 07:56:42 -0800
Everywhere But Never Scared
Hawaii
568,076,399,166,140,400
negative
0.6404
Lost Luggage
0.3408
Southwest
null
blakeherpeche
null
0
@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.
null
2015-02-18 07:55:42 -0800
PlanoTexas
Eastern Time (US & Canada)
568,076,081,665,679,360
positive
1
null
null
Southwest
null
jenicalindy
null
0
@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!
null
2015-02-18 07:54:26 -0800
Salt Lake City, UT
null
568,075,679,008,469,000
negative
1
Bad Flight
0.6458
Southwest
null
oliviasdad1
null
0
@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭
null
2015-02-18 07:52:50 -0800
null
null