tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,135,153,903,656,960 | negative | 1 | longlines | 1 | Southwest | null | angeladoheny26 | null | 0 | @SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really? | null | 2015-02-18 11:49:10 -0800 | null | null |
568,134,973,728,755,700 | positive | 0.6669 | null | null | Southwest | null | GlendaVee | null | 0 | @SouthwestAir @taylormdowns We share that value in common. :) | null | 2015-02-18 11:48:27 -0800 | null | Pacific Time (US & Canada) |
568,134,503,987,851,260 | neutral | 1 | null | null | Southwest | null | travelnube | null | 0 | @SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15? | null | 2015-02-18 11:46:35 -0800 | Chicago, IL | Central Time (US & Canada) |
568,134,211,493,695,500 | positive | 0.6646 | null | null | Southwest | null | DanaChristos | null | 0 | @SouthwestAir @karajusto OK we will! Thank you!!! | null | 2015-02-18 11:45:26 -0800 | CT | Eastern Time (US & Canada) |
568,133,264,168,214,500 | neutral | 0.6399 | null | null | Southwest | null | ejdicki | null | 0 | @SouthwestAir 8FKQW is the conf #. Thanks for the reply | null | 2015-02-18 11:41:40 -0800 | Dallas, TX | Central Time (US & Canada) |
568,132,209,330,098,200 | neutral | 1 | null | null | Southwest | null | Charlie_L_Hall | null | 0 | @SouthwestAir Times change, I guess. http://t.co/osox9h7fWY | null | 2015-02-18 11:37:28 -0800 | null | Central Time (US & Canada) |
568,130,768,788,185,100 | negative | 1 | Lost Luggage | 1 | Southwest | null | BlockRahel | null | 0 | @SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere | null | 2015-02-18 11:31:45 -0800 | null | null |
568,130,367,900,799,000 | neutral | 1 | null | null | Southwest | null | passworksio | null | 0 | @SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo | null | 2015-02-18 11:30:09 -0800 | Global | Lisbon |
568,128,236,649,095,200 | negative | 0.6939 | Customer Service Issue | 0.3571 | Southwest | null | jeparker232 | null | 0 | @SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip | null | 2015-02-18 11:21:41 -0800 | null | null |
568,128,069,845,848,060 | negative | 0.6631 | Customer Service Issue | 0.3423 | Southwest | null | jeparker232 | null | 0 | @SouthwestAir I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour | null | 2015-02-18 11:21:01 -0800 | null | null |
568,126,682,336,534,500 | neutral | 1 | null | null | Southwest | null | DoctorFox007 | null | 0 | @SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast. | null | 2015-02-18 11:15:31 -0800 | ÜT: 40.819919,-73.864869 | Eastern Time (US & Canada) |
568,126,169,008,218,100 | neutral | 0.6703 | null | 0 | Southwest | null | roq0114 | null | 0 | @SouthwestAir please expedite missing bag claim #3526665682. Thanks! | null | 2015-02-18 11:13:28 -0800 | null | null |
568,125,472,527,097,860 | neutral | 1 | null | null | Southwest | null | heatheralexis8 | null | 0 | @SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons | null | 2015-02-18 11:10:42 -0800 | Vegas | Pacific Time (US & Canada) |
568,124,227,641,065,500 | neutral | 0.7033 | null | 0 | Southwest | null | kimmck64 | null | 0 | @SouthwestAir When does the new schedule open that takes us past 10/31? | null | 2015-02-18 11:05:45 -0800 | null | Central Time (US & Canada) |
568,122,064,919,527,400 | negative | 0.6667 | Customer Service Issue | 0.6667 | Southwest | null | jeparker232 | null | 0 | @SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international | null | 2015-02-18 10:57:10 -0800 | null | null |
568,121,659,988,824,060 | negative | 0.699 | Can't Tell | 0.3604 | Southwest | null | jeparker232 | null | 0 | @SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE | null | 2015-02-18 10:55:33 -0800 | null | null |
568,118,177,537,744,900 | neutral | 0.6735 | null | null | Southwest | null | BobbiStorm | null | 0 | @SouthwestAir go south everyone | null | 2015-02-18 10:41:43 -0800 | Miami | null |
568,116,430,966,648,800 | negative | 1 | Flight Booking Problems | 0.3592 | Southwest | null | CheteraC | null | 0 | @SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR. | null | 2015-02-18 10:34:46 -0800 | null | null |
568,113,383,242,911,740 | positive | 1 | null | null | Southwest | null | jdaniels1974 | null | 0 | @SouthwestAir thanks for the follow up. I appreciate it. | [38.97681463, -76.50266928] | 2015-02-18 10:22:40 -0800 | null | null |
568,112,842,261,594,100 | positive | 1 | null | null | Southwest | null | roq0114 | null | 0 | @SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u! | null | 2015-02-18 10:20:31 -0800 | null | null |
568,112,578,989,137,900 | negative | 1 | Customer Service Issue | 0.6474 | Southwest | null | IamWiz4Life | null | 0 | @SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you | null | 2015-02-18 10:19:28 -0800 | ATL | Eastern Time (US & Canada) |
568,111,819,325,366,300 | neutral | 1 | null | null | Southwest | null | suevannasing | null | 0 | @SouthwestAir just sent you a DM w/ additonal info | null | 2015-02-18 10:16:27 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
568,111,779,705,958,400 | negative | 1 | Bad Flight | 0.6577 | Southwest | null | DubTeed | null | 0 | @SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather. | null | 2015-02-18 10:16:17 -0800 | null | null |
568,111,588,546,375,700 | neutral | 0.6621 | null | null | Southwest | null | kt_delaney | null | 0 | @SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife | null | 2015-02-18 10:15:32 -0800 | Los Angeles | Quito |
568,110,846,057,975,800 | neutral | 0.6889 | null | null | Southwest | null | tlbbrown1957 | null | 1 | @southwestair. So important to accept others for who they are. #SWADiversity | null | 2015-02-18 10:12:35 -0800 | Dallas tx | null |
568,110,095,646,781,440 | negative | 1 | Late Flight | 1 | Southwest | null | brendanpshannon | null | 0 | 5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS” | null | 2015-02-18 10:09:36 -0800 | here there many wheres | Central Time (US & Canada) |
568,108,822,360,760,300 | neutral | 1 | null | null | Southwest | null | JiggaJazzman | null | 0 | @SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons show @VelourLive in UTAH this weekend? #Lucky | [40.4871427, -112.011264] | 2015-02-18 10:04:32 -0800 | null | null |
568,108,322,924,191,740 | positive | 0.6611 | null | null | Southwest | null | DavidJAbramson | null | 0 | @SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers? | null | 2015-02-18 10:02:33 -0800 | Maryland and Washington D.C. | Eastern Time (US & Canada) |
568,108,100,827,217,900 | positive | 1 | null | null | Southwest | null | BryanAndaya | null | 0 | @SouthwestAir thank you kindly. | [0.0, 0.0] | 2015-02-18 10:01:40 -0800 | Houston, Texas | Mountain Time (US & Canada) |
568,107,719,737,020,400 | negative | 1 | Customer Service Issue | 0.6511 | Southwest | null | braadwise | null | 0 | @SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much | null | 2015-02-18 10:00:09 -0800 | Rogue, USA | Pacific Time (US & Canada) |
568,107,670,177,239,040 | neutral | 0.6736 | null | 0 | Southwest | null | N0O0O0O0O0O0 | null | 0 | @SouthwestAir so when do we find out who won the imagine dragons contest? | null | 2015-02-18 09:59:58 -0800 | null | Atlantic Time (Canada) |
568,107,472,260,624,400 | positive | 1 | null | null | Southwest | null | climbforee | null | 0 | @southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C | null | 2015-02-18 09:59:10 -0800 | http://goo.gl/eZTfG | Arizona |
568,107,058,605,608,960 | neutral | 0.6821 | null | null | Southwest | null | OJ27Canelo | null | 0 | @SouthwestAir Thank you. | null | 2015-02-18 09:57:32 -0800 | null | null |
568,106,704,866,582,500 | neutral | 1 | null | null | Southwest | null | DavidJAbramson | null | 0 | @SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions? | null | 2015-02-18 09:56:08 -0800 | Maryland and Washington D.C. | Eastern Time (US & Canada) |
568,105,844,174,397,440 | neutral | 1 | null | null | Southwest | null | Karima_Hersi | null | 0 | @SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books. | null | 2015-02-18 09:52:42 -0800 | Ottawa,Canada | Central Time (US & Canada) |
568,105,722,413,649,900 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | Nic_L_Wright | null | 0 | @SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness! | null | 2015-02-18 09:52:13 -0800 | Oklahoma | Mountain Time (US & Canada) |
568,105,481,018,822,660 | neutral | 1 | null | null | Southwest | null | OJ27Canelo | null | 0 | @SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb | null | 2015-02-18 09:51:16 -0800 | null | null |
568,105,106,647,838,700 | positive | 0.6421 | null | null | Southwest | null | seanpetykowski | null | 0 | @SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee | [30.43823709, -97.76632883] | 2015-02-18 09:49:46 -0800 | Austin, TX | Central Time (US & Canada) |
568,104,783,061,520,400 | neutral | 1 | null | null | Southwest | null | girlymum | null | 0 | @SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show? | null | 2015-02-18 09:48:29 -0800 | Where the wild things are | Pacific Time (US & Canada) |
568,104,424,029,036,540 | positive | 1 | null | null | Southwest | null | taylor_brummett | null | 0 | @SouthwestAir I'm really craving your pretzels, please send me some. | null | 2015-02-18 09:47:04 -0800 | Brawley | null |
568,103,931,307,405,300 | positive | 1 | null | null | Southwest | null | BuckeyePatricia | null | 0 | @SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200 | null | 2015-02-18 09:45:06 -0800 | Austin, TX | Eastern Time (US & Canada) |
568,103,735,827,804,160 | neutral | 0.6484 | null | null | Southwest | null | Karima_Hersi | null | 0 | @SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆 | null | 2015-02-18 09:44:20 -0800 | Ottawa,Canada | Central Time (US & Canada) |
568,102,187,294,973,950 | negative | 1 | Customer Service Issue | 1 | Southwest | null | TinaIsBack | null | 0 | @SouthwestAir it's the poor customer service that I have a problem with!!!!! | [36.22640559, -86.82373437] | 2015-02-18 09:38:10 -0800 | Nashville by way of New York | Central Time (US & Canada) |
568,101,606,585,020,400 | negative | 0.666 | Flight Booking Problems | 0.334 | Southwest | null | BryanAndaya | null | 0 | @SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9 | [0.0, 0.0] | 2015-02-18 09:35:52 -0800 | Houston, Texas | Mountain Time (US & Canada) |
568,100,987,887,427,600 | neutral | 1 | null | null | Southwest | null | babyluv590 | null | 0 | @SouthwestAir sure,I'll send a message now! | null | 2015-02-18 09:33:24 -0800 | murfreesboro | Pacific Time (US & Canada) |
568,100,973,966,569,500 | positive | 0.6581 | null | null | Southwest | null | dophin2009 | null | 0 | @southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm | null | 2015-02-18 09:33:21 -0800 | null | null |
568,100,626,183,417,860 | neutral | 1 | null | null | Southwest | null | oliviasdad1 | null | 0 | @SouthwestAir sent | null | 2015-02-18 09:31:58 -0800 | null | null |
568,098,977,545,134,100 | negative | 1 | Late Flight | 0.6559 | Southwest | null | LauraGina | null | 0 | .@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate | null | 2015-02-18 09:25:25 -0800 | Beaufort, South Carolina | Eastern Time (US & Canada) |
568,096,674,167,595,000 | neutral | 1 | null | null | Southwest | null | thaterikperson | null | 0 | @SouthwestAir 10 revenue flights since the beginning of 2015? | [0.0, 0.0] | 2015-02-18 09:16:16 -0800 | Austin, TX | Central Time (US & Canada) |
568,096,554,638,159,900 | negative | 0.6667 | Customer Service Issue | 0.6667 | Southwest | null | MFarrell21 | null | 0 | @SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked. | null | 2015-02-18 09:15:48 -0800 | Cleveland, Ohio | Eastern Time (US & Canada) |
568,095,623,875,964,900 | neutral | 1 | null | null | Southwest | null | MelvinLopezJr | null | 0 | @SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity | null | 2015-02-18 09:12:06 -0800 | null | Central Time (US & Canada) |
568,094,581,041,934,340 | negative | 0.6694 | Flight Booking Problems | 0.3779 | Southwest | null | BryanAndaya | null | 0 | @SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it. | [0.0, 0.0] | 2015-02-18 09:07:57 -0800 | Houston, Texas | Mountain Time (US & Canada) |
568,094,319,766,147,100 | negative | 1 | Customer Service Issue | 0.3556 | Southwest | null | _alexcabrera | null | 0 | @SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend. | [25.7661538, -80.2517994] | 2015-02-18 09:06:55 -0800 | Miami | Eastern Time (US & Canada) |
568,093,988,516,802,560 | positive | 0.7072 | null | null | Southwest | null | kirkwoodtiger | null | 0 | “@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS! | null | 2015-02-18 09:05:36 -0800 | Kirkwood Missouri | Central Time (US & Canada) |
568,093,497,431,101,440 | neutral | 0.6845 | null | 0 | Southwest | null | thaterikperson | null | 0 | @SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out? | [0.0, 0.0] | 2015-02-18 09:03:39 -0800 | Austin, TX | Central Time (US & Canada) |
568,093,190,185,566,200 | neutral | 1 | null | null | Southwest | null | saysorrychris | null | 0 | “@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed | null | 2015-02-18 09:02:25 -0800 | Everywhere But Never Scared | Hawaii |
568,092,537,786,748,900 | neutral | 0.3353 | null | 0 | Southwest | null | VegasRenegade | null | 1 | @SouthwestAir All Flights lead to VEGAS BABY! | null | 2015-02-18 08:59:50 -0800 | The Wild Blue Yonder | Atlantic Time (Canada) |
568,092,489,011,236,860 | positive | 0.68 | null | null | Southwest | null | gingypants | null | 0 | @SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP | null | 2015-02-18 08:59:38 -0800 | los angeles, ca | Alaska |
568,092,479,452,549,100 | negative | 0.6939 | longlines | 0.3469 | Southwest | null | MFarrell21 | null | 0 | @SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip? | null | 2015-02-18 08:59:36 -0800 | Cleveland, Ohio | Eastern Time (US & Canada) |
568,091,794,304,401,400 | positive | 1 | null | null | Southwest | null | Elizabeethan | null | 0 | @SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-) | null | 2015-02-18 08:56:53 -0800 | California | Pacific Time (US & Canada) |
568,091,623,986,319,360 | negative | 0.6558 | Late Flight | 0.6558 | Southwest | null | cj_deboer | null | 0 | @SouthwestAir it's ok...I forgive you guys. | null | 2015-02-18 08:56:12 -0800 | null | null |
568,090,175,122,907,140 | negative | 1 | Late Flight | 1 | Southwest | null | oliviasdad1 | null | 0 | @SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse | null | 2015-02-18 08:50:27 -0800 | null | null |
568,088,989,820,792,800 | negative | 0.6319 | Flight Booking Problems | 0.6319 | Southwest | null | mxp908 | null | 0 | @SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available? | null | 2015-02-18 08:45:44 -0800 | null | Central Time (US & Canada) |
568,087,881,387,884,540 | positive | 1 | null | null | Southwest | null | jpmanterola | null | 0 | @SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock! | null | 2015-02-18 08:41:20 -0800 | Tampa / St Petersburg ,Florida | Central Time (US & Canada) |
568,087,802,279,288,800 | neutral | 1 | null | null | Southwest | null | JoshPishPosh | null | 0 | @SouthwestAir Southwest is currently awaiting government approval for this route. Do we know when it will be official? | null | 2015-02-18 08:41:01 -0800 | Sacramento, CA | null |
568,087,614,303,166,460 | neutral | 1 | null | null | Southwest | null | COIAerospace | null | 0 | @SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze | null | 2015-02-18 08:40:16 -0800 | Atlanta, Georgia | Eastern Time (US & Canada) |
568,087,131,748,503,550 | positive | 1 | null | null | Southwest | null | SuperB0wlTrophY | null | 0 | @SouthwestAir thank you!!! | null | 2015-02-18 08:38:21 -0800 | null | null |
568,086,667,258,679,300 | positive | 0.6955 | null | null | Southwest | null | JacobZiegler | null | 0 | @SouthwestAir @love_dragonss oh my gosh | null | 2015-02-18 08:36:30 -0800 | Toronto, Canada | Atlantic Time (Canada) |
568,086,184,888,561,660 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jaimegenova | null | 0 | @SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it. | null | 2015-02-18 08:34:35 -0800 | Tennessee | Central Time (US & Canada) |
568,086,073,814,827,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | SamanthaCaron | null | 0 | @SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on | [38.34274662, -122.32611925] | 2015-02-18 08:34:09 -0800 | CA | Pacific Time (US & Canada) |
568,086,068,135,895,040 | negative | 1 | Can't Tell | 0.6552 | Southwest | null | jaimegenova | null | 0 | @SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into. | null | 2015-02-18 08:34:07 -0800 | Tennessee | Central Time (US & Canada) |
568,085,970,983,252,000 | positive | 0.35 | null | 0 | Southwest | null | _dragon_fruit_ | null | 0 | @SouthwestAir @love_dragonss LAUREN IM SCREAMING | null | 2015-02-18 08:33:44 -0800 | Boston (sort of) | Eastern Time (US & Canada) |
568,085,962,049,216,500 | positive | 1 | null | null | Southwest | null | Nick_Astalos | null | 0 | @SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES | null | 2015-02-18 08:33:42 -0800 | PostVegasDepression in Texsus | Eastern Time (US & Canada) |
568,085,714,744,684,540 | positive | 1 | null | null | Southwest | null | polaroiddragons | null | 0 | @SouthwestAir you're the best | null | 2015-02-18 08:32:43 -0800 | Texas | Central Time (US & Canada) |
568,085,705,479,618,560 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jaimegenova | null | 0 | @SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing. | null | 2015-02-18 08:32:41 -0800 | Tennessee | Central Time (US & Canada) |
568,085,571,509,334,000 | neutral | 0.6889 | null | null | Southwest | null | svssywentz | null | 0 | @SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons. | null | 2015-02-18 08:32:09 -0800 | null | null |
568,085,366,441,246,700 | positive | 1 | null | null | Southwest | null | benamcswag | null | 0 | @SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER | null | 2015-02-18 08:31:20 -0800 | null | Eastern Time (US & Canada) |
568,085,308,727,808,000 | negative | 1 | Customer Service Issue | 0.3756 | Southwest | null | jaimegenova | null | 0 | @SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before. | null | 2015-02-18 08:31:06 -0800 | Tennessee | Central Time (US & Canada) |
568,085,082,746,933,250 | neutral | 1 | null | null | Southwest | null | polaroiddragons | null | 0 | @SouthwestAir @love_dragonss AHHHH YES LAUREN | null | 2015-02-18 08:30:12 -0800 | Texas | Central Time (US & Canada) |
568,084,881,303,072,800 | positive | 0.3543 | null | 0 | Southwest | null | thirty_lives | null | 0 | @SouthwestAir @love_dragonss holy fuckinf shit | null | 2015-02-18 08:29:24 -0800 | ʞᴚoʎ ʍǝu | Eastern Time (US & Canada) |
568,084,860,008,570,900 | positive | 0.6986 | null | null | Southwest | null | m_nimzzz | null | 0 | @SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD | null | 2015-02-18 08:29:19 -0800 | null | Central Time (US & Canada) |
568,084,748,020,650,000 | neutral | 1 | null | null | Southwest | null | thirty_lives | null | 0 | @SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw | null | 2015-02-18 08:28:53 -0800 | ʞᴚoʎ ʍǝu | Eastern Time (US & Canada) |
568,083,999,761,010,700 | neutral | 0.6831 | null | null | Southwest | null | DansBlueEyes | null | 0 | @SouthwestAir @love_dragonss LAUREN HoLY SHT | null | 2015-02-18 08:25:54 -0800 | The Sunshine State | Eastern Time (US & Canada) |
568,082,817,562,898,400 | positive | 1 | null | null | Southwest | null | love_dragonss | null | 0 | @SouthwestAir Thank you thank you thank you | null | 2015-02-18 08:21:12 -0800 | 2/26/14 | Eastern Time (US & Canada) |
568,082,656,413,552,640 | negative | 0.6476 | Lost Luggage | 0.6476 | Southwest | null | JohnGillenwater | null | 0 | @SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help | null | 2015-02-18 08:20:34 -0800 | Richmond and Virginia Beach | Eastern Time (US & Canada) |
568,082,454,336,151,550 | neutral | 1 | null | null | Southwest | null | DeltaSegmentFly | null | 0 | @SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews | null | 2015-02-18 08:19:46 -0800 | TRI CITIES (TRI) | null |
568,082,378,406,682,600 | neutral | 0.6354 | null | null | Southwest | null | emilyr1231234 | null | 0 | @SouthwestAir @love_dragonss LAUREN IM SCREAKJMF | null | 2015-02-18 08:19:28 -0800 | Ig:@/imaginedragoner | null |
568,081,678,272,307,200 | negative | 1 | Customer Service Issue | 0.6719 | Southwest | null | StJudeEnergy | null | 0 | @SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us. | null | 2015-02-18 08:16:41 -0800 | ABQ | Mountain Time (US & Canada) |
568,081,316,282,916,860 | neutral | 1 | null | null | Southwest | null | heatheralexis8 | null | 0 | @SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons | null | 2015-02-18 08:15:14 -0800 | Vegas | Pacific Time (US & Canada) |
568,080,061,372,502,000 | neutral | 0.663 | null | 0 | Southwest | null | DanaChristos | null | 0 | @SouthwestAir @karajusto SWA is willing to follow up. FINALLY. | null | 2015-02-18 08:10:15 -0800 | CT | Eastern Time (US & Canada) |
568,079,810,389,549,060 | neutral | 1 | null | null | Southwest | null | ERAU_CareerSvcs | null | 0 | @SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB | null | 2015-02-18 08:09:15 -0800 | Florida, Arizona, Worldwide | Eastern Time (US & Canada) |
568,079,239,343,439,900 | neutral | 1 | null | null | Southwest | null | JoshPishPosh | null | 0 | @SouthwestAir When does PV get approved? I am ready to go!! | null | 2015-02-18 08:06:59 -0800 | Sacramento, CA | null |
568,078,285,520,785,400 | neutral | 1 | null | null | Southwest | null | Tarheelblue07 | null | 0 | @SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening. | null | 2015-02-18 08:03:12 -0800 | null | Quito |
568,078,069,568,839,700 | negative | 1 | Can't Tell | 0.348 | Southwest | null | BraniffMoot | null | 0 | @SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL | null | 2015-02-18 08:02:20 -0800 | Baltimore, MD/Wash. DC area | Eastern Time (US & Canada) |
568,077,930,783,485,950 | neutral | 1 | null | null | Southwest | null | chelle_ecoed | null | 0 | @SouthwestAir Sorry! Thought I did. It's done now. | null | 2015-02-18 08:01:47 -0800 | Miami, FL | Eastern Time (US & Canada) |
568,077,464,892,629,000 | negative | 0.6535 | Customer Service Issue | 0.6535 | Southwest | null | Tarheelblue07 | null | 0 | @SouthwestAir No I have not. | null | 2015-02-18 07:59:56 -0800 | null | Quito |
568,076,650,782,404,600 | negative | 0.3695 | Can't Tell | 0.3695 | Southwest | null | saysorrychris | null | 0 | @SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday | null | 2015-02-18 07:56:42 -0800 | Everywhere But Never Scared | Hawaii |
568,076,399,166,140,400 | negative | 0.6404 | Lost Luggage | 0.3408 | Southwest | null | blakeherpeche | null | 0 | @SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore. | null | 2015-02-18 07:55:42 -0800 | PlanoTexas | Eastern Time (US & Canada) |
568,076,081,665,679,360 | positive | 1 | null | null | Southwest | null | jenicalindy | null | 0 | @SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!! | null | 2015-02-18 07:54:26 -0800 | Salt Lake City, UT | null |
568,075,679,008,469,000 | negative | 1 | Bad Flight | 0.6458 | Southwest | null | oliviasdad1 | null | 0 | @SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭 | null | 2015-02-18 07:52:50 -0800 | null | null |
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