tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,880,664,600,698,900 | positive | 1 | null | null | Southwest | null | GUbball05 | null | 0 | @SouthwestAir Got it covered. Thanks! | null | 2015-02-17 18:57:55 -0800 | CO to CA | Pacific Time (US & Canada) |
567,880,238,962,716,700 | negative | 1 | Customer Service Issue | 0.6611 | Southwest | null | nickcaps3 | null | 0 | @SouthwestAir please help on hold forever to check in for flight | null | 2015-02-17 18:56:14 -0800 | null | null |
567,879,888,490,868,740 | negative | 1 | Customer Service Issue | 0.6667 | Southwest | null | DanaChristos | null | 1 | @SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE | null | 2015-02-17 18:54:50 -0800 | CT | Eastern Time (US & Canada) |
567,879,304,593,408,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | DanaChristos | null | 1 | @SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow. | null | 2015-02-17 18:52:31 -0800 | CT | Eastern Time (US & Canada) |
567,878,436,909,228,000 | positive | 1 | null | null | Southwest | null | MikiLuJames | null | 0 | @SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !! | null | 2015-02-17 18:49:04 -0800 | null | null |
567,878,239,156,338,700 | positive | 1 | null | null | Southwest | null | mrc0421 | null | 0 | @SouthwestAir thanks!! We will see what happens!! | [36.14488928, -86.68739667] | 2015-02-17 18:48:17 -0800 | null | null |
567,878,205,157,281,800 | negative | 1 | Lost Luggage | 0.6967 | Southwest | null | TStorm_Warning | null | 0 | .@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods. | null | 2015-02-17 18:48:09 -0800 | Austin, TX | Central Time (US & Canada) |
567,876,860,647,833,600 | neutral | 1 | null | null | Southwest | null | skibowlruler | null | 0 | @SouthwestAir can u better define the "plus one smaller type" item on carry on requirements?.. small backpacks? | null | 2015-02-17 18:42:48 -0800 | washington | Pacific Time (US & Canada) |
567,876,290,524,495,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | braadwise | null | 0 | @SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines. | null | 2015-02-17 18:40:32 -0800 | Rogue, USA | Pacific Time (US & Canada) |
567,875,758,053,400,600 | positive | 0.6372 | null | 0 | Southwest | null | life_as_lane | null | 0 | @SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time! | null | 2015-02-17 18:38:25 -0800 | null | Central Time (US & Canada) |
567,875,729,045,590,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | PCDan76 | null | 0 | @SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf# FVF9YW SWRR# 298033455 | null | 2015-02-17 18:38:19 -0800 | Park City | null |
567,875,308,377,911,300 | neutral | 1 | null | null | Southwest | null | feetsanity | null | 0 | @SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes?? | null | 2015-02-17 18:36:38 -0800 | null | Pacific Time (US & Canada) |
567,875,147,941,552,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | b_jell27 | null | 0 | @SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!! | null | 2015-02-17 18:36:00 -0800 | null | null |
567,874,892,634,304,500 | positive | 1 | null | null | Southwest | null | gmckevitt112 | null | 0 | @SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now | null | 2015-02-17 18:34:59 -0800 | Boston | null |
567,873,196,730,421,250 | negative | 0.6793 | Can't Tell | 0.3397 | Southwest | null | tracylegel | null | 0 | @SouthwestAir you are over 40, please start acting your age and stop with the short-shorts! | null | 2015-02-17 18:28:15 -0800 | null | Central Time (US & Canada) |
567,872,810,770,657,300 | positive | 1 | null | null | Southwest | null | dominoeffect01 | null | 0 | @SouthwestAir thanks for your assistance..you guys ROCK!!💯 | null | 2015-02-17 18:26:43 -0800 | New Orleans/Dallas | Central Time (US & Canada) |
567,872,411,418,247,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | tomhsu4 | null | 0 | @SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable. | null | 2015-02-17 18:25:08 -0800 | null | null |
567,871,270,014,025,700 | negative | 1 | Late Flight | 0.6502 | Southwest | null | Lionheart_Lisa | null | 0 | @SouthwestAir Why won't you let me leave Newark!? | null | 2015-02-17 18:20:35 -0800 | Hanging with Carmen Sandiego. | Central Time (US & Canada) |
567,870,895,383,015,400 | positive | 1 | null | null | Southwest | null | BmoreSmurf | null | 0 | @SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it! | null | 2015-02-17 18:19:06 -0800 | Most likely Costco | Eastern Time (US & Canada) |
567,870,311,539,933,200 | negative | 1 | Cancelled Flight | 1 | Southwest | null | kevin_blank74 | null | 0 | @SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading! | [29.65350715, -95.26679505] | 2015-02-17 18:16:47 -0800 | null | null |
567,870,045,981,929,500 | negative | 1 | Bad Flight | 1 | Southwest | null | capejasuhoxa | null | 0 | @SouthwestAir According to TV passenger interviews, the landing was far from "uneventful" with heavy (panic) breaking to | null | 2015-02-17 18:15:44 -0800 | Kalispell Montana | null |
567,869,456,048,865,300 | neutral | 1 | null | null | Southwest | null | kd35ftw1 | null | 0 | @SouthwestAir can you outline the policies for both scenarios? | null | 2015-02-17 18:13:23 -0800 | null | null |
567,869,273,109,958,660 | neutral | 0.6578 | null | 0 | Southwest | null | suevannasing | null | 0 | @SouthwestAir who should I contact about a missing Rapid Rewards credit? | null | 2015-02-17 18:12:39 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
567,869,191,002,263,550 | negative | 1 | Cancelled Flight | 1 | Southwest | null | ZacDeFran | null | 0 | @SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again? | null | 2015-02-17 18:12:20 -0800 | Tennessee | Central Time (US & Canada) |
567,868,770,284,208,100 | neutral | 0.669 | null | null | Southwest | null | da_kr | null | 0 | @SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk | null | 2015-02-17 18:10:39 -0800 | null | Hawaii |
567,866,673,325,285,400 | negative | 1 | Cancelled Flight | 0.6723 | Southwest | null | JustJonnE | null | 0 | @SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM | null | 2015-02-17 18:02:20 -0800 | null | null |
567,866,511,626,346,500 | negative | 0.6948 | Can't Tell | 0.3522 | Southwest | null | joycarmody | null | 0 | @SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18. | null | 2015-02-17 18:01:41 -0800 | Tampa | null |
567,865,403,101,298,700 | neutral | 1 | null | null | Southwest | null | benjikuriakose | null | 0 | @SouthwestAir still haven't been able to get through, thanks for responding | null | 2015-02-17 17:57:17 -0800 | FL, US of A | Eastern Time (US & Canada) |
567,864,832,235,405,300 | negative | 1 | longlines | 0.6675 | Southwest | null | boudecia7 | null | 0 | @SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now | null | 2015-02-17 17:55:01 -0800 | null | Pacific Time (US & Canada) |
567,863,933,018,640,400 | neutral | 1 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be?? | null | 2015-02-17 17:51:26 -0800 | null | Atlantic Time (Canada) |
567,863,445,422,546,940 | positive | 0.6392 | null | null | Southwest | null | craigthall | null | 0 | @SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set. | null | 2015-02-17 17:49:30 -0800 | null | Eastern Time (US & Canada) |
567,863,197,341,847,550 | positive | 0.6889 | null | 0 | Southwest | null | DubCook | null | 0 | @SouthwestAir Yeah, we figured it out. Thanks. | null | 2015-02-17 17:48:31 -0800 | Downtown Dallas, Texas | Central Time (US & Canada) |
567,862,240,419,934,200 | positive | 1 | null | null | Southwest | null | TTpKP12 | null | 0 | @SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped | null | 2015-02-17 17:44:43 -0800 | null | Central Time (US & Canada) |
567,861,645,084,631,040 | negative | 0.6559 | Lost Luggage | 0.6559 | Southwest | null | JacobNantz | null | 0 | @SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation? | null | 2015-02-17 17:42:21 -0800 | CHICAGO-STL | Hawaii |
567,861,140,895,580,160 | neutral | 0.3654 | null | 0 | Southwest | null | _MulaZoe | null | 0 | @SouthwestAir I got rebooked for tomorrow | null | 2015-02-17 17:40:20 -0800 | Classified ✈️✈️✈️ | Eastern Time (US & Canada) |
567,860,982,422,306,800 | positive | 0.6492 | null | null | Southwest | null | JavaySharane | null | 0 | @SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip | null | 2015-02-17 17:39:43 -0800 | Atlanta | null |
567,860,325,179,072,500 | negative | 1 | Late Flight | 1 | Southwest | null | NLPaquet | null | 0 | @SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy. | null | 2015-02-17 17:37:06 -0800 | New Hampshire | null |
567,859,569,621,372,900 | positive | 1 | null | null | Southwest | null | 1malindac | null | 0 | @SouthwestAir though I work for another major airline, I LOVE your Black history month commercial. I Thank you. | null | 2015-02-17 17:34:06 -0800 | null | null |
567,859,338,615,865,340 | negative | 0.667 | Damaged Luggage | 0.667 | Southwest | null | cassiegage | null | 0 | @SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked. | null | 2015-02-17 17:33:11 -0800 | Oklahoma City | Central Time (US & Canada) |
567,858,373,527,470,100 | positive | 1 | null | null | Southwest | null | Capt_Smirk | null | 0 | @SouthwestAir Black History Commercial is really sweet. Well done. | null | 2015-02-17 17:29:21 -0800 | La Florida | Eastern Time (US & Canada) |
567,858,173,282,906,100 | negative | 1 | Lost Luggage | 1 | Southwest | null | Foxycleo13 | null | 0 | @SouthwestAir even with the 50$ voucher for picking up my bag | null | 2015-02-17 17:28:33 -0800 | Memphis, TN | Central Time (US & Canada) |
567,858,076,285,452,300 | negative | 1 | Lost Luggage | 0.6413 | Southwest | null | Foxycleo13 | null | 0 | @SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again | null | 2015-02-17 17:28:10 -0800 | Memphis, TN | Central Time (US & Canada) |
567,857,591,222,603,800 | negative | 1 | Lost Luggage | 1 | Southwest | null | Foxycleo13 | null | 0 | @SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were | null | 2015-02-17 17:26:14 -0800 | Memphis, TN | Central Time (US & Canada) |
567,856,422,030,942,200 | positive | 1 | null | null | Southwest | null | iBHoody | null | 0 | @SouthwestAir much respect! | null | 2015-02-17 17:21:35 -0800 | soundcloud.com/ibhoody | Central Time (US & Canada) |
567,856,355,907,760,100 | negative | 0.7259 | Customer Service Issue | 0.7259 | Southwest | null | MikiLuJames | null | 0 | @SouthwestAir it's not letting me DM you !! | null | 2015-02-17 17:21:20 -0800 | null | null |
567,855,736,665,051,140 | neutral | 0.7185 | null | 0 | Southwest | null | sammi_jon3s | null | 1 | @SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons | null | 2015-02-17 17:18:52 -0800 | null | null |
567,855,640,640,516,100 | positive | 1 | null | null | Southwest | null | DebMoshier | null | 0 | @SouthwestAir Thank you! #thankful #feelingtheluv | null | 2015-02-17 17:18:29 -0800 | null | null |
567,853,059,419,856,900 | negative | 0.6413 | Bad Flight | 0.6413 | Southwest | null | narrysslippers | null | 0 | @SouthwestAir Im just praying you get me home alive | null | 2015-02-17 17:08:14 -0800 | 0/5 0/4 | Eastern Time (US & Canada) |
567,851,763,136,491,500 | negative | 1 | Can't Tell | 1 | Southwest | null | iGarryC | null | 0 | @SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020 | null | 2015-02-17 17:03:05 -0800 | Lubbock Texas | Central Time (US & Canada) |
567,847,571,223,388,160 | negative | 1 | Can't Tell | 0.3501 | Southwest | null | AshleyMarie_TIU | null | 0 | @SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines | null | 2015-02-17 16:46:25 -0800 | HOOSiER STATE | Eastern Time (US & Canada) |
567,845,681,768,968,200 | positive | 1 | null | null | Southwest | null | beccalauren2011 | null | 0 | @SouthwestAir I got it added thank you! :) | null | 2015-02-17 16:38:55 -0800 | SMALL TOWN, USA | Central Time (US & Canada) |
567,843,845,247,016,960 | positive | 0.6703 | null | null | Southwest | null | TJGoertz | null | 0 | @SouthwestAir Great, thank you. Best of luck dealing with this horrible winter. | null | 2015-02-17 16:31:37 -0800 | Toronto | Eastern Time (US & Canada) |
567,843,646,881,599,500 | positive | 1 | null | null | Southwest | null | bobbyjsav | null | 0 | @SouthwestAir thank you :-) | null | 2015-02-17 16:30:50 -0800 | null | null |
567,843,309,349,036,000 | negative | 1 | Flight Booking Problems | 0.6985 | Southwest | null | MikiLuJames | null | 0 | @SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad | null | 2015-02-17 16:29:29 -0800 | null | null |
567,843,014,300,692,500 | negative | 0.6799 | Customer Service Issue | 0.3502 | Southwest | null | Frankie_Moulton | null | 0 | @SouthwestAir I keep getting disconnected after choosing the option "unused travel funds" on your automated customer service line! SOS | [33.42067535, -111.93155126] | 2015-02-17 16:28:19 -0800 | Portland,OR--Tempe,AZ | Pacific Time (US & Canada) |
567,840,923,008,237,600 | neutral | 1 | null | null | Southwest | null | DontenPhoto | null | 0 | @SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d | null | 2015-02-17 16:20:00 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
567,840,732,305,858,560 | negative | 1 | Can't Tell | 0.6366 | Southwest | null | Rusty_Lewis | null | 0 | @SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight. | null | 2015-02-17 16:19:15 -0800 | null | Pacific Time (US & Canada) |
567,838,174,816,395,260 | negative | 1 | Can't Tell | 1 | Southwest | null | TRomano22 | null | 0 | @SouthwestAir Not your finest moment in Boston right now! | null | 2015-02-17 16:09:05 -0800 | null | Eastern Time (US & Canada) |
567,836,660,899,057,660 | negative | 1 | Lost Luggage | 1 | Southwest | null | Foxycleo13 | null | 0 | @SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out | null | 2015-02-17 16:03:04 -0800 | Memphis, TN | Central Time (US & Canada) |
567,835,334,572,130,300 | neutral | 1 | null | null | Southwest | null | JennOlsen7 | null | 0 | @SouthwestAir can I use points to book a rental car? | null | 2015-02-17 15:57:48 -0800 | null | null |
567,833,247,242,264,600 | negative | 0.6224 | Customer Service Issue | 0.6224 | Southwest | null | scottglass70 | null | 0 | @SouthwestAir no, thanks. I think we have it straight! | null | 2015-02-17 15:49:30 -0800 | Midlothian, Virginia | null |
567,833,231,434,723,300 | positive | 1 | null | null | Southwest | null | jonshell | null | 0 | @SouthwestAir Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU | null | 2015-02-17 15:49:26 -0800 | null | null |
567,831,380,157,206,500 | negative | 1 | Cancelled Flight | 0.6484 | Southwest | null | TravelWithSuze | null | 0 | @SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day :( | null | 2015-02-17 15:42:05 -0800 | New York, NY | null |
567,831,245,260,005,400 | positive | 1 | null | null | Southwest | null | TaeMadden | null | 0 | @SouthwestAir I did. Thank you. | null | 2015-02-17 15:41:33 -0800 | I forgot - Earth Maybe?? | null |
567,831,160,748,916,740 | negative | 0.6787 | Customer Service Issue | 0.6787 | Southwest | null | JoyHaynes | null | 0 | @SouthwestAir thanks! I expected a wait... Just not that long. :) | null | 2015-02-17 15:41:13 -0800 | Franklin, TN | Central Time (US & Canada) |
567,831,075,763,003,400 | negative | 1 | Cancelled Flight | 1 | Southwest | null | TravelWithSuze | null | 0 | @SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :( | null | 2015-02-17 15:40:52 -0800 | New York, NY | null |
567,830,740,373,868,540 | positive | 1 | null | null | Southwest | null | nmillerche | null | 0 | Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms. | null | 2015-02-17 15:39:32 -0800 | Eastern Time, United States | Atlantic Time (Canada) |
567,830,627,219,939,300 | negative | 1 | Can't Tell | 0.3648 | Southwest | null | TravelWithSuze | null | 0 | @SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me. | null | 2015-02-17 15:39:05 -0800 | New York, NY | null |
567,830,505,414,103,040 | negative | 0.6693 | Flight Booking Problems | 0.3496 | Southwest | null | ursonate | null | 0 | @SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd. | null | 2015-02-17 15:38:36 -0800 | boston, ma | Eastern Time (US & Canada) |
567,830,500,095,688,700 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | TravelWithSuze | null | 0 | @SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had | null | 2015-02-17 15:38:35 -0800 | New York, NY | null |
567,830,414,615,662,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | lablakeh | null | 0 | @SouthwestAir has the worst customer service on earth. Will never fly that airline again. | null | 2015-02-17 15:38:15 -0800 | Ole Miss • ATL | Central Time (US & Canada) |
567,830,279,809,937,400 | negative | 1 | Cancelled Flight | 1 | Southwest | null | TravelWithSuze | null | 0 | @SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused | null | 2015-02-17 15:37:43 -0800 | New York, NY | null |
567,829,997,668,470,800 | negative | 0.6566 | Late Flight | 0.3385 | Southwest | null | DontenPhoto | null | 0 | @SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM | null | 2015-02-17 15:36:35 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
567,829,689,600,892,900 | neutral | 1 | null | null | Southwest | null | jjenreich | null | 0 | @SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?! | null | 2015-02-17 15:35:22 -0800 | Fort Lauderdale | Central Time (US & Canada) |
567,829,387,485,130,750 | positive | 1 | null | null | Southwest | null | MeredithAdams23 | null | 0 | @SouthwestAir Awesome - thanks! | null | 2015-02-17 15:34:10 -0800 | Dallas | Central Time (US & Canada) |
567,828,625,388,609,540 | negative | 1 | Late Flight | 1 | Southwest | null | bfree007 | null | 0 | @SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!! | null | 2015-02-17 15:31:08 -0800 | Nashville,TN | null |
567,827,255,088,390,140 | negative | 0.6724 | Cancelled Flight | 0.6724 | Southwest | null | poisonpill76 | null | 0 | @SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be? | null | 2015-02-17 15:25:41 -0800 | null | Central Time (US & Canada) |
567,826,899,776,446,460 | neutral | 1 | null | null | Southwest | null | mrc0421 | null | 0 | @SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama | [36.14487986, -86.68740641] | 2015-02-17 15:24:17 -0800 | null | null |
567,826,761,141,985,300 | positive | 1 | null | null | Southwest | null | floridacarolina | null | 0 | @SouthwestAir really appreciate the follow up, I always fly with y'all for a reason! | null | 2015-02-17 15:23:44 -0800 | Nashville, TN | Central Time (US & Canada) |
567,825,886,449,250,300 | positive | 0.6927 | null | null | Southwest | null | lucky_dawg7 | null | 0 | @SouthwestAir All pieces were found and safely delivered to our home this afternoon. | null | 2015-02-17 15:20:15 -0800 | Seattle area | Pacific Time (US & Canada) |
567,823,996,852,428,800 | negative | 1 | Customer Service Issue | 0.3653 | Southwest | null | pjta22one | null | 0 | @SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks | null | 2015-02-17 15:12:45 -0800 | null | null |
567,823,967,555,178,500 | neutral | 0.6667 | null | 0 | Southwest | null | thnk2x | null | 0 | @SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks | null | 2015-02-17 15:12:38 -0800 | Do as you wish, with integrity | Pacific Time (US & Canada) |
567,823,930,985,091,100 | negative | 0.6739 | Can't Tell | 0.3478 | Southwest | null | TinaIsBack | null | 0 | @SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!! | [40.65954723, -74.16986421] | 2015-02-17 15:12:29 -0800 | Nashville by way of New York | Central Time (US & Canada) |
567,823,459,276,877,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | TinaIsBack | null | 2 | @SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service | [40.65958823, -74.16987822] | 2015-02-17 15:10:36 -0800 | Nashville by way of New York | Central Time (US & Canada) |
567,823,244,549,480,450 | negative | 1 | Cancelled Flight | 1 | Southwest | null | TinaIsBack | null | 1 | @SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩 | [40.65951726, -74.16980326] | 2015-02-17 15:09:45 -0800 | Nashville by way of New York | Central Time (US & Canada) |
567,822,994,925,441,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | TinaIsBack | null | 3 | @SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠 | [40.65947097, -74.16982402] | 2015-02-17 15:08:46 -0800 | Nashville by way of New York | Central Time (US & Canada) |
567,822,780,135,125,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Mselite25 | null | 4 | @SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta | null | 2015-02-17 15:07:55 -0800 | Rite behind my $$ | Mountain Time (US & Canada) |
567,821,242,029,359,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | TinaIsBack | null | 0 | @SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!! | [40.65957477, -74.17018971] | 2015-02-17 15:01:48 -0800 | Nashville by way of New York | Central Time (US & Canada) |
567,820,713,156,943,900 | positive | 0.6632 | null | null | Southwest | null | pet1713 | null | 0 | @SouthwestAir El Paso deals....May❤❤❤😍🌏 | [30.0554953, -95.1659332] | 2015-02-17 14:59:42 -0800 | Houston TX | Eastern Time (US & Canada) |
567,820,352,329,523,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Laulipop517 | null | 0 | @SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. "Undefined error" & 800# not working.Family of 4 don't want Cgroup! Help | null | 2015-02-17 14:58:16 -0800 | null | null |
567,819,541,939,494,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | swood40 | null | 0 | @SouthwestAir Does anyone ever answer your phone? #poor | null | 2015-02-17 14:55:03 -0800 | Sunrise Beach, MO | Central Time (US & Canada) |
567,819,359,255,810,050 | negative | 1 | Late Flight | 0.3735 | Southwest | null | chi_ab | null | 0 | @SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon | null | 2015-02-17 14:54:19 -0800 | Chicago | Central Time (US & Canada) |
567,818,783,616,954,400 | negative | 0.6477 | Late Flight | 0.6477 | Southwest | null | Cody_Butler | null | 0 | @SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight! | null | 2015-02-17 14:52:02 -0800 | College Station, Texas | Central Time (US & Canada) |
567,818,765,888,557,060 | negative | 1 | Customer Service Issue | 1 | Southwest | null | swood40 | null | 0 | @SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up | null | 2015-02-17 14:51:58 -0800 | Sunrise Beach, MO | Central Time (US & Canada) |
567,817,558,418,804,740 | neutral | 1 | null | null | Southwest | null | cjc925 | null | 0 | @SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM? | null | 2015-02-17 14:47:10 -0800 | ÜT: 35.935585,-86.886267 | Eastern Time (US & Canada) |
567,817,455,234,715,650 | negative | 0.6803 | Can't Tell | 0.6803 | Southwest | null | ishboo3002 | null | 0 | @SouthwestAir Any plans to make the southwest app for Android not crappy? | null | 2015-02-17 14:46:45 -0800 | Tucson, AZ | Pacific Time (US & Canada) |
567,816,909,816,635,400 | positive | 0.6775 | null | null | Southwest | null | andresjuarezlop | null | 0 | @SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation. | null | 2015-02-17 14:44:35 -0800 | San Antonio | Central Time (US & Canada) |
567,815,252,881,977,340 | negative | 1 | Damaged Luggage | 1 | Southwest | null | DecembriaDawn | null | 0 | @SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY | null | 2015-02-17 14:38:00 -0800 | Los Angeles, New Orleans! | null |
567,814,896,965,124,100 | negative | 1 | Cancelled Flight | 1 | Southwest | null | kyddsr | null | 0 | @SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights! | null | 2015-02-17 14:36:35 -0800 | nashville, tn | Central Time (US & Canada) |
567,814,300,594,769,900 | positive | 1 | null | null | Southwest | null | GTCrudeOil | null | 0 | @SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days. | [36.0212589, -86.5447783] | 2015-02-17 14:34:13 -0800 | null | null |
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