tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,814,095,626,575,900 | neutral | 0.6552 | null | 0 | Southwest | null | ms__amandaaa | null | 0 | @SouthwestAir iiiii need help with my flight schedule!!! haha | null | 2015-02-17 14:33:24 -0800 | on the water☀ | Eastern Time (US & Canada) |
567,813,976,492,417,000 | negative | 1 | Can't Tell | 0.6591 | Southwest | null | BenWGarton | null | 0 | @SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi | null | 2015-02-17 14:32:56 -0800 | Oakdale, CA | Pacific Time (US & Canada) |
567,813,189,334,790,140 | positive | 1 | null | null | Southwest | null | SimonOh | null | 0 | @SouthwestAir About time...and just in time for my next flight Thursday. | null | 2015-02-17 14:29:48 -0800 | Campbell, CA | Pacific Time (US & Canada) |
567,813,060,027,772,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | sjcourson | null | 0 | @SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional | null | 2015-02-17 14:29:17 -0800 | St. Petersburg | Eastern Time (US & Canada) |
567,812,709,342,822,400 | negative | 1 | Customer Service Issue | 0.6651 | Southwest | null | life_as_lane | null | 0 | @SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there. | null | 2015-02-17 14:27:54 -0800 | null | Central Time (US & Canada) |
567,812,544,099,827,700 | negative | 1 | Can't Tell | 0.6904 | Southwest | null | gmckevitt112 | null | 0 | @SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever | null | 2015-02-17 14:27:14 -0800 | Boston | null |
567,811,776,025,468,900 | negative | 0.6722 | Can't Tell | 0.6722 | Southwest | null | justjananicole | null | 0 | @SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺 | null | 2015-02-17 14:24:11 -0800 | Baltimore, MD | Eastern Time (US & Canada) |
567,811,713,870,876,700 | negative | 1 | Late Flight | 0.3544 | Southwest | null | HannaPioske | null | 0 | @SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k | null | 2015-02-17 14:23:56 -0800 | CSB/SJU | Central Time (US & Canada) |
567,811,407,309,185,000 | neutral | 1 | null | null | Southwest | null | brentreichert | null | 0 | @SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled? | null | 2015-02-17 14:22:43 -0800 | Boulder | Pacific Time (US & Canada) |
567,811,142,924,656,640 | negative | 0.6495 | Flight Booking Problems | 0.6495 | Southwest | null | Tinygami | null | 0 | @SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :( | null | 2015-02-17 14:21:40 -0800 | Michigan | Tehran |
567,811,093,369,790,460 | neutral | 0.6857 | null | 0 | Southwest | null | babyluv590 | null | 0 | @SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️ | null | 2015-02-17 14:21:28 -0800 | murfreesboro | Pacific Time (US & Canada) |
567,810,419,672,268,800 | positive | 0.3474 | null | 0 | Southwest | null | Its_Afton | null | 0 | @SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️ | null | 2015-02-17 14:18:48 -0800 | Nashville, TN | Eastern Time (US & Canada) |
567,809,695,260,639,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | melilam | null | 0 | @SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous. | null | 2015-02-17 14:15:55 -0800 | NASHVILLE,TN | Central Time (US & Canada) |
567,806,843,310,907,400 | positive | 1 | null | null | Southwest | null | climbforee | null | 0 | @southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C | [0.0, 0.0] | 2015-02-17 14:04:35 -0800 | http://goo.gl/eZTfG | Arizona |
567,806,786,331,234,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | HannaPioske | null | 0 | @SouthwestAir your customer service is terrible, you're terrible, thought you should know. | null | 2015-02-17 14:04:21 -0800 | CSB/SJU | Central Time (US & Canada) |
567,806,501,402,976,260 | neutral | 1 | null | null | Southwest | null | livvyports16 | null | 1 | @SouthwestAir when will the winners of #DestinationDragons be announced? | null | 2015-02-17 14:03:13 -0800 | null | null |
567,805,887,319,912,450 | positive | 1 | null | null | Southwest | null | DascenzoFan | null | 0 | @SouthwestAir Awwweesssooomee! | null | 2015-02-17 14:00:47 -0800 | Tucson, AZ | Arizona |
567,805,714,216,792,060 | negative | 0.6729 | Can't Tell | 0.6729 | Southwest | null | DebMoshier | null | 0 | @SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts | null | 2015-02-17 14:00:06 -0800 | null | null |
567,804,718,886,711,300 | neutral | 0.6684 | null | null | Southwest | null | nujoud | null | 0 | @SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end. | null | 2015-02-17 13:56:08 -0800 | null | null |
567,803,969,235,390,460 | neutral | 0.7113 | null | null | Southwest | null | climbforee | null | 0 | @southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C | [0.0, 0.0] | 2015-02-17 13:53:10 -0800 | http://goo.gl/eZTfG | Arizona |
567,802,999,880,552,450 | negative | 1 | Customer Service Issue | 1 | Southwest | null | swood40 | null | 0 | @SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor | null | 2015-02-17 13:49:19 -0800 | Sunrise Beach, MO | Central Time (US & Canada) |
567,802,937,394,655,200 | neutral | 1 | null | null | Southwest | null | Owen091612 | null | 0 | @SouthwestAir think you need to follow me for a DM | null | 2015-02-17 13:49:04 -0800 | null | null |
567,802,829,567,467,500 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Faultie | null | 0 | @SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk. | null | 2015-02-17 13:48:38 -0800 | D.C. | null |
567,802,752,677,457,900 | negative | 1 | Cancelled Flight | 0.3586 | Southwest | null | Owen091612 | null | 0 | @SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business | null | 2015-02-17 13:48:20 -0800 | null | null |
567,802,649,526,976,500 | neutral | 0.6289 | null | 0 | Southwest | null | andresjuarezlop | null | 0 | @SouthwestAir When do you all expect to open the reservation through November? | null | 2015-02-17 13:47:55 -0800 | San Antonio | Central Time (US & Canada) |
567,801,645,795,643,400 | positive | 1 | null | null | Southwest | null | EAdamshick | null | 0 | @SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10 | null | 2015-02-17 13:43:56 -0800 | null | null |
567,801,559,788,068,860 | neutral | 0.6392 | null | 0 | Southwest | null | scatignani | null | 0 | @SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning? | null | 2015-02-17 13:43:35 -0800 | Nashville Tennessee | Eastern Time (US & Canada) |
567,801,079,388,471,300 | positive | 0.668 | null | 0 | Southwest | null | gitmo234 | null | 0 | @SouthwestAir your social media team just said "sorry". Thankfully submitting a complaint got resolution from an amazing rep who called. | null | 2015-02-17 13:41:41 -0800 | null | Eastern Time (US & Canada) |
567,800,801,248,161,800 | neutral | 0.6479 | null | 0 | Southwest | null | scatignani | null | 0 | @SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has | null | 2015-02-17 13:40:34 -0800 | Nashville Tennessee | Eastern Time (US & Canada) |
567,800,671,572,926,460 | negative | 1 | Cancelled Flight | 1 | Southwest | null | PCDan76 | null | 0 | @SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest! | null | 2015-02-17 13:40:03 -0800 | Park City | null |
567,800,574,051,151,900 | negative | 0.9277 | Customer Service Issue | 0.4821 | Southwest | negative | scatignani | Cancelled Flight
Customer Service Issue | 0 | @SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice | null | 2015-02-17 13:39:40 -0800 | Nashville Tennessee | Eastern Time (US & Canada) |
567,800,329,824,399,360 | positive | 1 | null | null | Southwest | null | Mak3my_Dae | null | 0 | @SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines | null | 2015-02-17 13:38:42 -0800 | Maryland | Eastern Time (US & Canada) |
567,799,932,897,210,400 | negative | 1 | Can't Tell | 1 | Southwest | null | savitz | null | 0 | @SouthwestAir too Late Flight now | null | 2015-02-17 13:37:07 -0800 | Palo Alto, California | Pacific Time (US & Canada) |
567,799,259,224,940,540 | neutral | 1 | null | null | Southwest | null | atxgirlmali | null | 0 | @SouthwestAir can u get me on flt #3768 instead of #2522 rt now | null | 2015-02-17 13:34:27 -0800 | null | Eastern Time (US & Canada) |
567,796,413,880,397,800 | negative | 0.6327 | Customer Service Issue | 0.3571 | Southwest | null | BenSnider12 | null | 0 | @SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r | null | 2015-02-17 13:23:08 -0800 | null | Arizona |
567,796,276,100,886,500 | negative | 1 | Customer Service Issue | 0.6555 | Southwest | null | MaryPietrzyk | null | 0 | @SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time. | null | 2015-02-17 13:22:36 -0800 | Washington, DC | null |
567,793,635,892,174,850 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Faultie | null | 0 | @SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake. | [38.73693556, -90.35367062] | 2015-02-17 13:12:06 -0800 | D.C. | null |
567,793,538,134,716,400 | neutral | 1 | null | null | Southwest | null | kd35ftw1 | null | 0 | @SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply? | null | 2015-02-17 13:11:43 -0800 | null | null |
567,791,323,597,525,000 | neutral | 1 | null | null | Southwest | null | JennOlsen7 | null | 0 | @SouthwestAir what is DM? | null | 2015-02-17 13:02:55 -0800 | null | null |
567,791,182,199,197,700 | positive | 1 | null | null | Southwest | null | annapolitx | null | 0 | @SouthwestAir your employees were great! | null | 2015-02-17 13:02:21 -0800 | Washington, DC | Central Time (US & Canada) |
567,790,581,901,971,460 | neutral | 1 | null | null | Southwest | null | famousswan | null | 0 | @SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com | null | 2015-02-17 12:59:58 -0800 | null | null |
567,790,510,502,371,300 | negative | 0.6701 | Bad Flight | 0.3608 | Southwest | null | ginnyrajnes | null | 0 | @SouthwestAir: why no charging station in SAN? | null | 2015-02-17 12:59:41 -0800 | baltimore, md | null |
567,789,749,013,086,200 | positive | 0.6957 | null | 0 | Southwest | null | floridacarolina | null | 0 | @SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring | null | 2015-02-17 12:56:39 -0800 | Nashville, TN | Central Time (US & Canada) |
567,788,514,952,368,100 | positive | 1 | null | null | Southwest | null | andersonmindy | null | 0 | @SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan | [38.98057249, -76.73463232] | 2015-02-17 12:51:45 -0800 | East Coast | Atlantic Time (Canada) |
567,787,583,138,230,300 | neutral | 1 | null | null | Southwest | null | FoxyShred | null | 0 | @SouthwestAir you need this song for your next commercial! https://t.co/jU9rHZ4RQc. #SWA #love | null | 2015-02-17 12:48:03 -0800 | dallas tx | null |
567,785,122,708,332,540 | positive | 1 | null | null | Southwest | null | ashliewhite | null | 0 | @SouthwestAir JH thank you. I finally got through the second time. | [35.99558298, -78.89974547] | 2015-02-17 12:38:16 -0800 | Durham, NC | Eastern Time (US & Canada) |
567,785,042,891,567,100 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | 4starcashier | null | 0 | @SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together? | null | 2015-02-17 12:37:57 -0800 | Des Moines, Iowa | Central Time (US & Canada) |
567,784,912,011,690,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | M_RoyceWilliams | null | 0 | @SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info? | null | 2015-02-17 12:37:26 -0800 | CT | Eastern Time (US & Canada) |
567,783,978,955,993,100 | negative | 1 | longlines | 0.6989 | Southwest | null | swood40 | null | 0 | @SouthwestAir your checkin system is #poor | null | 2015-02-17 12:33:44 -0800 | Sunrise Beach, MO | Central Time (US & Canada) |
567,783,802,492,420,100 | positive | 0.69 | null | null | Southwest | null | Jewelzz_ | null | 0 | @SouthwestAir haha, thanks for the explanation | null | 2015-02-17 12:33:02 -0800 | TX | America/Chicago |
567,783,187,901,915,140 | neutral | 0.6277 | null | null | Southwest | null | elianak27 | null | 1 | @SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta #NFTYConvention http://t.co/ttbtY89Ilo | null | 2015-02-17 12:30:35 -0800 | null | null |
567,783,113,309,585,400 | negative | 0.6883 | Customer Service Issue | 0.3616 | Southwest | null | GUbball05 | null | 0 | @SouthwestAir Having some trouble checking in. Can you please add me so I can DM you | null | 2015-02-17 12:30:17 -0800 | CO to CA | Pacific Time (US & Canada) |
567,782,794,261,438,460 | negative | 1 | Bad Flight | 1 | Southwest | null | Creative_Advant | null | 0 | @SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work. | null | 2015-02-17 12:29:01 -0800 | US | Eastern Time (US & Canada) |
567,781,731,156,377,600 | negative | 0.6716 | Cancelled Flight | 0.6716 | Southwest | null | OnyxMediagroup1 | null | 0 | @SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all. | null | 2015-02-17 12:24:48 -0800 | USA | Eastern Time (US & Canada) |
567,781,675,514,343,400 | negative | 1 | Late Flight | 1 | Southwest | null | sahandmirza | null | 0 | @SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay. | null | 2015-02-17 12:24:34 -0800 | San Francisco, CA | null |
567,781,663,469,482,000 | neutral | 0.3474 | null | 0 | Southwest | null | DawnElisabeth16 | null | 0 | @SouthwestAir I understand. Wonderful "Miriam" in customer service who was able to reroute me... Got any rental car discounts? | null | 2015-02-17 12:24:32 -0800 | Nashville, TN | Central Time (US & Canada) |
567,780,392,179,351,550 | negative | 0.6356 | Lost Luggage | 0.6356 | Southwest | null | alixomitz | null | 0 | @SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities. | null | 2015-02-17 12:19:29 -0800 | null | Eastern Time (US & Canada) |
567,780,076,926,693,400 | negative | 1 | Customer Service Issue | 1 | Southwest | null | KentScheidegger | null | 0 | @SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off. | null | 2015-02-17 12:18:13 -0800 | null | null |
567,779,815,227,260,900 | positive | 0.6957 | null | null | Southwest | null | Shadowjin12 | null | 0 | @SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps | null | 2015-02-17 12:17:11 -0800 | null | null |
567,779,798,782,595,100 | neutral | 1 | null | null | Southwest | null | bendayhoe | null | 0 | @SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option? | null | 2015-02-17 12:17:07 -0800 | Santa Ana, California | Pacific Time (US & Canada) |
567,778,721,474,822,140 | negative | 0.6596 | Cancelled Flight | 0.6596 | Southwest | null | wicon81 | null | 0 | @SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change? | null | 2015-02-17 12:12:50 -0800 | Nashville | Mountain Time (US & Canada) |
567,778,453,006,655,500 | negative | 1 | Customer Service Issue | 1 | Southwest | null | dominoeffect01 | null | 0 | @SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You! #notcool | null | 2015-02-17 12:11:46 -0800 | New Orleans/Dallas | Central Time (US & Canada) |
567,778,403,755,900,900 | neutral | 1 | null | null | Southwest | null | DurkDiggler8810 | null | 0 | @SouthwestAir @TomVH just get the RR credit card and get the points of family that way | null | 2015-02-17 12:11:34 -0800 | KCMO | Central Time (US & Canada) |
567,777,978,327,633,900 | positive | 0.6781 | null | null | Southwest | null | bradykent | null | 0 | @SouthwestAir Sent. Thanks VP! | null | 2015-02-17 12:09:53 -0800 | Nashville, TN | Central Time (US & Canada) |
567,777,622,357,475,300 | neutral | 1 | null | null | Southwest | null | Jewelzz_ | null | 0 | @SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf | null | 2015-02-17 12:08:28 -0800 | TX | America/Chicago |
567,776,832,410,636,300 | negative | 0.6959 | Late Flight | 0.6959 | Southwest | null | Robyn_McD | null | 0 | @SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted. | null | 2015-02-17 12:05:20 -0800 | Chicago, Il | Central Time (US & Canada) |
567,776,143,273,512,960 | negative | 1 | Late Flight | 1 | Southwest | null | kevallen53 | null | 0 | @SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now! | null | 2015-02-17 12:02:35 -0800 | null | null |
567,775,685,796,589,600 | negative | 0.6596 | Customer Service Issue | 0.3404 | Southwest | null | caralageson | null | 0 | @SouthwestAir I just sent it over | null | 2015-02-17 12:00:46 -0800 | Cleveland, Ohio | Central Time (US & Canada) |
567,775,613,348,376,600 | neutral | 0.6523 | null | null | Southwest | null | VahidESQ | null | 0 | @SouthwestAir haha...yeah i did, just making a joke | null | 2015-02-17 12:00:29 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
567,774,320,170,119,200 | positive | 1 | null | null | Southwest | null | PRobino | null | 0 | @SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated. | null | 2015-02-17 11:55:21 -0800 | null | null |
567,774,277,656,682,500 | negative | 1 | Cancelled Flight | 0.68 | Southwest | null | mandapants1013 | null | 0 | @SouthwestAir used to love you, but you keep rescheduling my flights. #southworst | null | 2015-02-17 11:55:11 -0800 | San Francisco, CA | null |
567,774,139,353,722,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | caralageson | null | 0 | @SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-( | null | 2015-02-17 11:54:38 -0800 | Cleveland, Ohio | Central Time (US & Canada) |
567,774,100,299,739,140 | positive | 1 | null | null | Southwest | null | smckenna719 | null | 0 | @SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you! | null | 2015-02-17 11:54:28 -0800 | Washington DC | null |
567,773,933,928,476,700 | negative | 1 | Cancelled Flight | 0.6638 | Southwest | null | bradykent | null | 0 | @SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help? | null | 2015-02-17 11:53:49 -0800 | Nashville, TN | Central Time (US & Canada) |
567,773,611,591,626,750 | neutral | 0.3474 | null | 0 | Southwest | null | DebMoshier | null | 0 | @SouthwestAir Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated. | null | 2015-02-17 11:52:32 -0800 | null | null |
567,773,445,195,583,500 | positive | 1 | null | null | Southwest | null | MatthewJLeBlanc | null | 0 | @SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :) | null | 2015-02-17 11:51:52 -0800 | Nashville, TN | Central Time (US & Canada) |
567,773,236,734,074,900 | neutral | 1 | null | null | Southwest | null | KentScheidegger | null | 0 | @SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online? If not, why not? | null | 2015-02-17 11:51:03 -0800 | null | null |
567,773,009,092,812,800 | neutral | 1 | null | null | Southwest | null | simply_unique11 | null | 0 | @SouthwestAir needs to offer a college student discount so i can fly home 😭😭 | null | 2015-02-17 11:50:08 -0800 | null | Eastern Time (US & Canada) |
567,772,246,060,433,400 | negative | 1 | Cancelled Flight | 0.6889 | Southwest | null | bdhatch1 | null | 0 | @SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day | null | 2015-02-17 11:47:06 -0800 | null | Eastern Time (US & Canada) |
567,772,219,549,478,900 | positive | 1 | null | null | Southwest | null | patpohler | null | 0 | @SouthwestAir thanks I think we've got it figured out | null | 2015-02-17 11:47:00 -0800 | Columbus, OH | Quito |
567,771,317,705,773,060 | neutral | 0.6657 | null | null | Southwest | null | famousswan | null | 0 | @SouthwestAir from LGA to San Diego | null | 2015-02-17 11:43:25 -0800 | null | null |
567,770,722,882,580,500 | negative | 0.6907 | Flight Booking Problems | 0.6907 | Southwest | null | TomVH | null | 0 | @SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them | null | 2015-02-17 11:41:03 -0800 | Michigan | Eastern Time (US & Canada) |
567,770,621,451,702,300 | negative | 0.6531 | Can't Tell | 0.6531 | Southwest | null | TomVH | null | 0 | @SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm.... | null | 2015-02-17 11:40:39 -0800 | Michigan | Eastern Time (US & Canada) |
567,770,347,065,384,960 | positive | 0.657 | null | null | Southwest | null | famousswan | null | 0 | @SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available? | null | 2015-02-17 11:39:34 -0800 | null | null |
567,769,787,317,907,460 | neutral | 0.6434 | null | null | Southwest | null | bebeabramson | null | 1 | @SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1 @MikeAbramson??) | null | 2015-02-17 11:37:20 -0800 | null | Central Time (US & Canada) |
567,769,620,648,828,900 | neutral | 0.6591 | null | null | Southwest | null | TomVH | null | 0 | @SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account? | null | 2015-02-17 11:36:40 -0800 | Michigan | Eastern Time (US & Canada) |
567,768,484,612,816,900 | neutral | 0.6559 | null | 0 | Southwest | null | Gomeziz | null | 0 | @SouthwestAir Tried to DM you, it won't let me as it says you are not following me. | null | 2015-02-17 11:32:10 -0800 | Austin, TX | Central Time (US & Canada) |
567,767,201,286,205,440 | neutral | 1 | null | null | Southwest | null | realMattHolt | null | 0 | @SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)? | null | 2015-02-17 11:27:04 -0800 | nyc/nashville/san diego | Eastern Time (US & Canada) |
567,767,091,579,592,700 | positive | 0.6895 | null | null | Southwest | null | joshgrider | null | 0 | @SouthwestAir got it squared away. Thank you. I had a man on the inside help me out! | null | 2015-02-17 11:26:37 -0800 | New Braunfels, TX | Central Time (US & Canada) |
567,766,563,533,897,700 | negative | 0.3883 | Can't Tell | 0.3883 | Southwest | null | leahennessy | null | 0 | @SouthwestAir please PM me the number where I can lodge formal complaints. Thx | null | 2015-02-17 11:24:31 -0800 | Cambridge, MA | null |
567,766,512,392,364,000 | neutral | 1 | null | null | Southwest | null | RBrandtPhoto | null | 0 | @SouthwestAir Just sent you a DM with the details. | null | 2015-02-17 11:24:19 -0800 | null | null |
567,766,130,907,832,300 | negative | 1 | Can't Tell | 0.6632 | Southwest | null | clarelanusse | null | 0 | @SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well | null | 2015-02-17 11:22:48 -0800 | null | Pacific Time (US & Canada) |
567,765,690,589,790,200 | negative | 1 | Flight Attendant Complaints | 0.3511 | Southwest | null | clarelanusse | null | 0 | @SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this | null | 2015-02-17 11:21:03 -0800 | null | Pacific Time (US & Canada) |
567,765,679,764,697,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | OnyxMediagroup1 | null | 0 | @SouthwestAir do you do auto callbacks so I don't have to wait on hold? | null | 2015-02-17 11:21:01 -0800 | USA | Eastern Time (US & Canada) |
567,765,457,731,624,960 | negative | 1 | Customer Service Issue | 0.6413 | Southwest | null | jwgonsalves | null | 0 | @SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me | null | 2015-02-17 11:20:08 -0800 | San Francisco, California | Eastern Time (US & Canada) |
567,764,953,289,875,460 | neutral | 0.6689 | null | null | Southwest | null | fleur_de_chic | null | 0 | @SouthwestAir just did, thank you | null | 2015-02-17 11:18:08 -0800 | 212 by way of the 504. | null |
567,764,660,683,857,900 | negative | 1 | Bad Flight | 0.6383 | Southwest | null | Grae_Drake | null | 0 | @SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. #disappointed | null | 2015-02-17 11:16:58 -0800 | NYC | Mountain Time (US & Canada) |
567,764,034,418,909,200 | positive | 1 | null | null | Southwest | null | DebMannRN | null | 0 | @SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks! | null | 2015-02-17 11:14:29 -0800 | Indy | Eastern Time (US & Canada) |
567,764,010,812,985,340 | negative | 0.6904 | Customer Service Issue | 0.6904 | Southwest | null | andresecarvallo | null | 0 | @SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller. | null | 2015-02-17 11:14:23 -0800 | Austin, TX | Central Time (US & Canada) |
567,763,775,751,987,200 | negative | 1 | Lost Luggage | 1 | Southwest | null | alysonphoto | null | 0 | @SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything. | null | 2015-02-17 11:13:27 -0800 | Here and there. | Pacific Time (US & Canada) |
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