tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,729,203,894,702,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | matthewhyah | null | 0 | @SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time | null | 2015-02-17 08:56:04 -0800 | USA | null |
567,728,698,900,488,200 | neutral | 1 | null | null | Southwest | null | deantak | null | 0 | @SouthwestAir sent | null | 2015-02-17 08:54:04 -0800 | Silicon Valley | Pacific Time (US & Canada) |
567,728,679,426,326,500 | negative | 1 | Cancelled Flight | 0.6704 | Southwest | null | onestitchshort | null | 0 | @SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options? | null | 2015-02-17 08:53:59 -0800 | Texas | Central Time (US & Canada) |
567,728,229,340,172,300 | negative | 0.648 | Flight Attendant Complaints | 0.3416 | Southwest | null | SkySmiles737 | null | 0 | @SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500 | null | 2015-02-17 08:52:12 -0800 | null | null |
567,728,114,588,209,150 | neutral | 1 | null | null | Southwest | null | jcfly123 | null | 0 | @SouthwestAir trying to fly out of Nashville tomorrow. How is it looking? | null | 2015-02-17 08:51:45 -0800 | Nashville, TN | Mountain Time (US & Canada) |
567,727,499,367,682,050 | neutral | 1 | null | null | Southwest | null | city2countryTN | null | 0 | @SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow? | null | 2015-02-17 08:49:18 -0800 | TN | null |
567,727,026,313,101,300 | negative | 1 | Cancelled Flight | 0.6838 | Southwest | null | RichieGlod | null | 0 | @SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days? | null | 2015-02-17 08:47:25 -0800 | null | null |
567,726,949,049,454,600 | negative | 1 | Bad Flight | 1 | Southwest | null | mal0877 | null | 0 | @SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago. | null | 2015-02-17 08:47:07 -0800 | null | null |
567,725,232,203,391,000 | positive | 0.703 | null | 0 | Southwest | null | tonyapoe | null | 0 | @SouthwestAir Thank you. | null | 2015-02-17 08:40:17 -0800 | null | Mountain Time (US & Canada) |
567,724,948,375,212,000 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | jjenreich | null | 1 | @SouthwestAir too bad I'm getting this memo: "Your reservation contains modifications that prevent you from changing it online." #FUSTURATED | null | 2015-02-17 08:39:10 -0800 | Fort Lauderdale | Central Time (US & Canada) |
567,724,266,045,837,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | GameDaySweetie | null | 0 | @SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS | null | 2015-02-17 08:36:27 -0800 | Nashville, TN | null |
567,723,534,344,933,400 | negative | 1 | Late Flight | 1 | Southwest | null | deantak | null | 0 | @SouthwestAir discount for three delays? | null | 2015-02-17 08:33:33 -0800 | Silicon Valley | Pacific Time (US & Canada) |
567,723,431,513,575,400 | negative | 1 | Customer Service Issue | 0.6509 | Southwest | null | faithfabulous | null | 0 | @SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours. | null | 2015-02-17 08:33:08 -0800 | District of Corruption | Quito |
567,723,096,186,945,540 | positive | 1 | null | null | Southwest | null | spstpierre | null | 0 | @SouthwestAir + @twitter = outstanding customer service! Thank you! | null | 2015-02-17 08:31:48 -0800 | Nashville, TN | Mountain Time (US & Canada) |
567,722,937,545,814,000 | positive | 0.6834 | null | null | Southwest | null | christooma | null | 0 | @SouthwestAir finally! | null | 2015-02-17 08:31:10 -0800 | Nashville, TN | Central Time (US & Canada) |
567,722,844,319,404,000 | neutral | 0.642 | null | 0 | Southwest | null | scottglass70 | null | 0 | @SouthwestAir trying to get through to cust relations. Is there another # to use? | null | 2015-02-17 08:30:48 -0800 | Midlothian, Virginia | null |
567,722,689,989,578,750 | neutral | 1 | null | null | Southwest | null | dontbhave | null | 0 | @SouthwestAir Where should I fly by May 3rd? Plz advise. | null | 2015-02-17 08:30:11 -0800 | Broomfield, CO | Mountain Time (US & Canada) |
567,722,664,597,286,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | misskennedys | null | 1 | @SouthwestAir has the WORST customer service of any airline I've ever flown. | null | 2015-02-17 08:30:05 -0800 | null | Central Time (US & Canada) |
567,722,330,340,986,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ClaudddiaVS | null | 0 | @SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours. | [30.35571967, -87.27675562] | 2015-02-17 08:28:45 -0800 | Northridge, CA | Pacific Time (US & Canada) |
567,722,294,680,641,540 | negative | 0.6492 | Cancelled Flight | 0.6492 | Southwest | null | challemann | null | 0 | @SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance? | null | 2015-02-17 08:28:37 -0800 | New York | Eastern Time (US & Canada) |
567,721,764,285,726,700 | neutral | 1 | null | null | Southwest | null | matthewhyah | null | 0 | @SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None | null | 2015-02-17 08:26:31 -0800 | USA | null |
567,721,738,155,622,400 | neutral | 1 | null | null | Southwest | null | momof43s | null | 0 | “@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri | [38.56979708, -75.1096009] | 2015-02-17 08:26:24 -0800 | null | Eastern Time (US & Canada) |
567,721,299,162,968,060 | negative | 1 | Customer Service Issue | 0.6674 | Southwest | null | kristaallison28 | null | 0 | @SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated! | null | 2015-02-17 08:24:40 -0800 | orlando | null |
567,720,839,408,533,500 | positive | 1 | null | null | Southwest | null | RachFee | null | 0 | @SouthwestAir Beautiful, thanks a ton! | null | 2015-02-17 08:22:50 -0800 | London, Ontario, Canada | Central Time (US & Canada) |
567,720,082,860,949,500 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | portugrad | null | 0 | @SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help | null | 2015-02-17 08:19:50 -0800 | Chicagoland Area | Central Time (US & Canada) |
567,719,199,850,496,000 | negative | 0.6404 | Late Flight | 0.6404 | Southwest | null | DaxJeter | null | 0 | @SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away? | null | 2015-02-17 08:16:19 -0800 | Nashville,TN | null |
567,719,031,634,157,600 | negative | 1 | Customer Service Issue | 0.6438 | Southwest | null | mrs_laurelanne | null | 0 | @SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold. | null | 2015-02-17 08:15:39 -0800 | null | null |
567,718,653,735,731,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | MyMissus | null | 0 | @SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back. | null | 2015-02-17 08:14:09 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
567,717,985,092,395,000 | neutral | 0.9633 | null | 0 | Southwest | neutral | RachFee | null | 0 | @southwestair - kind of early but any idea when dates through the first week of sept will come available? | null | 2015-02-17 08:11:29 -0800 | London, Ontario, Canada | Central Time (US & Canada) |
567,717,415,367,090,200 | negative | 1 | Late Flight | 0.6947 | Southwest | null | PorterHaney | null | 0 | @SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays | null | 2015-02-17 08:09:14 -0800 | Las Vegas | Pacific Time (US & Canada) |
567,715,917,983,776,800 | negative | 1 | Customer Service Issue | 0.6966 | Southwest | null | sahandmirza | null | 0 | @SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives? | null | 2015-02-17 08:03:17 -0800 | San Francisco, CA | null |
567,715,682,918,228,000 | negative | 0.6701 | Customer Service Issue | 0.6701 | Southwest | null | kukalong | null | 0 | @SouthwestAir Hoping you answer the phone today? | null | 2015-02-17 08:02:21 -0800 | Phoenix, AZ | Arizona |
567,713,868,747,903,000 | negative | 1 | Customer Service Issue | 0.6721 | Southwest | null | CBSsoxfan | null | 0 | @SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts! | null | 2015-02-17 07:55:08 -0800 | Rhode Island | null |
567,713,338,873,118,700 | positive | 0.6803 | null | 0 | Southwest | null | DaxJeter | null | 0 | @SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville? | null | 2015-02-17 07:53:02 -0800 | Nashville,TN | null |
567,704,339,448,209,400 | negative | 1 | Can't Tell | 0.6843 | Southwest | null | Raven_TheGreat | null | 0 | @SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH | null | 2015-02-17 07:17:16 -0800 | Dallas, TX | Central Time (US & Canada) |
567,702,414,157,824,000 | negative | 1 | Cancelled Flight | 0.6526 | Southwest | null | lucasdavidson | null | 0 | @SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home. | null | 2015-02-17 07:09:37 -0800 | null | Eastern Time (US & Canada) |
567,692,504,397,803,500 | negative | 1 | Flight Booking Problems | 0.6709 | Southwest | null | kabell87 | null | 0 | @SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i | null | 2015-02-17 06:30:14 -0800 | null | null |
567,692,251,954,827,260 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | MMKuderka | null | 0 | @SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared | null | 2015-02-17 06:29:14 -0800 | null | Arizona |
567,688,411,289,755,650 | negative | 1 | Cancelled Flight | 0.6466 | Southwest | null | kabell87 | null | 0 | @SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help | null | 2015-02-17 06:13:59 -0800 | null | null |
567,688,325,276,770,300 | neutral | 0.6957 | null | 0 | Southwest | null | DubCook | null | 0 | @SouthwestAir Guys, we've got to do something about the inability to check in online for international flight that has... (1/2) | [21.05483165, -86.78164351] | 2015-02-17 06:13:38 -0800 | Downtown Dallas, Texas | Central Time (US & Canada) |
567,686,758,708,817,900 | neutral | 0.689 | null | 0 | Southwest | null | Tinygami | null | 0 | @SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :( | null | 2015-02-17 06:07:25 -0800 | Michigan | Tehran |
567,676,626,855,419,900 | negative | 1 | Customer Service Issue | 0.6364 | Southwest | null | WorkingWify | null | 0 | @SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone | null | 2015-02-17 05:27:09 -0800 | America | null |
567,663,504,102,940,700 | negative | 1 | Late Flight | 0.6605 | Southwest | null | followkashyap | null | 0 | @SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad. | null | 2015-02-17 04:35:00 -0800 | USA | Eastern Time (US & Canada) |
567,655,489,119,326,200 | positive | 1 | null | null | Southwest | null | rjp1208 | null | 0 | @SouthwestAir nice work on the update! | null | 2015-02-17 04:03:09 -0800 | null | Pacific Time (US & Canada) |
567,617,081,336,950,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | mrshossruns | null | 0 | @SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing? | null | 2015-02-17 01:30:32 -0800 | null | Eastern Time (US & Canada) |
567,594,449,874,587,650 | negative | 1 | Customer Service Issue | 0.3451 | Southwest | null | VahidESQ | null | 0 | @SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not. | null | 2015-02-17 00:00:36 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,309,345,281,486,850 | positive | 0.6469 | null | null | Delta | null | jaxbra | null | 0 | @JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j | null | 2015-02-24 11:48:38 -0800 | east brunswick, nj | Atlantic Time (Canada) |
570,309,308,937,842,700 | neutral | 0.6869 | null | null | Delta | null | Oneladyyouadore | null | 0 | @JetBlue I hope so because I fly very often and would hate to change airlines. | null | 2015-02-24 11:48:29 -0800 | Georgia | Quito |
570,308,513,181,904,900 | neutral | 1 | null | null | Delta | null | Oneladyyouadore | null | 0 | @JetBlue flight 1041 to Savannah, GA | null | 2015-02-24 11:45:20 -0800 | Georgia | Quito |
570,307,820,962,373,600 | negative | 1 | Flight Attendant Complaints | 0.6522 | Delta | null | Oneladyyouadore | null | 0 | @JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us! | null | 2015-02-24 11:42:34 -0800 | Georgia | Quito |
570,305,363,859,406,850 | negative | 1 | Bad Flight | 1 | Delta | null | Oneladyyouadore | null | 0 | @JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat! | null | 2015-02-24 11:32:49 -0800 | Georgia | Quito |
570,305,098,557,091,840 | neutral | 0.6472 | null | 0 | Delta | null | culinarymindz | null | 0 | @JetBlue update on Flight 462 would be appreciated when you have time, thanks | null | 2015-02-24 11:31:45 -0800 | null | null |
570,304,873,620,746,240 | neutral | 0.6939 | null | null | Delta | null | kbosspotter | null | 0 | @JetBlue check DM please :) | null | 2015-02-24 11:30:52 -0800 | Logan International Airport | Atlantic Time (Canada) |
570,303,683,872,886,800 | negative | 1 | Flight Booking Problems | 0.6921 | Delta | null | heyheyman | null | 0 | @JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek | null | 2015-02-24 11:26:08 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,299,924,555,956,200 | negative | 1 | Can't Tell | 1 | Delta | null | erinkphares | null | 0 | @JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap | null | 2015-02-24 11:11:12 -0800 | null | null |
570,297,402,281,893,900 | negative | 0.6913 | Flight Attendant Complaints | 0.3499 | Delta | null | chuck_martin | null | 0 | @JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw | null | 2015-02-24 11:01:10 -0800 | SF Bay Area | Pacific Time (US & Canada) |
570,296,417,094,373,400 | negative | 1 | Flight Booking Problems | 0.6631 | Delta | null | Marty_H | null | 0 | @JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help. | null | 2015-02-24 10:57:16 -0800 | null | Eastern Time (US & Canada) |
570,296,110,633,381,900 | neutral | 1 | null | null | Delta | null | johnfmartin67 | null | 0 | @JetBlue Submitted, hoping for quick decision, tied to another donation we just received:
Proposal- 27th Annual Gala
Org- Boundless Readers | null | 2015-02-24 10:56:03 -0800 | Chicago | Newfoundland |
570,295,207,763,316,740 | negative | 1 | Cancelled Flight | 1 | Delta | negative | Marty_H | Cancelled Flight | 0 | @JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight. | null | 2015-02-24 10:52:27 -0800 | null | Eastern Time (US & Canada) |
570,294,460,476,760,060 | positive | 0.6994 | null | null | Delta | null | Sujecuevas19 | null | 0 | @JetBlue thank you for the information. | null | 2015-02-24 10:49:29 -0800 | null | Athens |
570,293,674,472,558,600 | neutral | 0.649 | null | 0 | Delta | null | idk_but_youtube | null | 0 | @JetBlue did you know that suicide is the second leading cause of death among teens 10-24 | null | 2015-02-24 10:46:22 -0800 | 1/1 loner squad | Eastern Time (US & Canada) |
570,293,669,628,157,950 | neutral | 1 | null | null | Delta | null | Sujecuevas19 | null | 0 | @JetBlue Ok and in Dominican Republic what numbers? | null | 2015-02-24 10:46:21 -0800 | null | Athens |
570,292,360,749,453,300 | negative | 0.6634 | Flight Booking Problems | 0.6634 | Delta | null | tahlia_simpson | null | 0 | @JetBlue ive tried on my phone and laptop :( | null | 2015-02-24 10:41:08 -0800 | null | null |
570,292,174,044,200,960 | negative | 1 | Cancelled Flight | 1 | Delta | null | Marty_H | null | 0 | @JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺 | null | 2015-02-24 10:40:24 -0800 | null | Eastern Time (US & Canada) |
570,291,934,306,168,800 | neutral | 0.6638 | null | null | Delta | null | muneca641 | null | 0 | @JetBlue sale please soon?? I need a tan | null | 2015-02-24 10:39:27 -0800 | null | Quito |
570,291,828,349,669,400 | neutral | 0.6364 | null | null | Delta | null | theREAL_Tiffany | null | 0 | @JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop | null | 2015-02-24 10:39:02 -0800 | Somewhere eating swine... | Eastern Time (US & Canada) |
570,291,817,087,930,400 | neutral | 1 | null | null | Delta | null | Sujecuevas19 | null | 0 | @JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th. | null | 2015-02-24 10:38:59 -0800 | null | Athens |
570,291,699,731,308,540 | negative | 1 | Flight Booking Problems | 0.6833 | Delta | null | tahlia_simpson | null | 0 | @JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it. | null | 2015-02-24 10:38:31 -0800 | null | null |
570,291,473,528,320,000 | negative | 1 | Late Flight | 0.6647 | Delta | null | miss_caitb | null | 0 | @JetBlue upset with the lack of communication we've received for our "on time" flight 1170 out of MCO | null | 2015-02-24 10:37:37 -0800 | null | Central Time (US & Canada) |
570,291,066,466,897,900 | neutral | 0.6266 | null | 0 | Delta | null | theREAL_Tiffany | null | 0 | @JetBlue Not for the dates or destination I'm headed 😔 | null | 2015-02-24 10:36:00 -0800 | Somewhere eating swine... | Eastern Time (US & Canada) |
570,289,587,794,407,400 | negative | 1 | Customer Service Issue | 1 | Delta | null | _carolion | null | 0 | @JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again. | null | 2015-02-24 10:30:07 -0800 | null | Quito |
570,289,518,194,126,850 | positive | 1 | null | null | Delta | null | MmmRubin | null | 0 | @JetBlue great. | null | 2015-02-24 10:29:51 -0800 | null | Eastern Time (US & Canada) |
570,288,803,849,637,900 | positive | 0.6551 | null | null | Delta | null | Fendog75 | null | 0 | @JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉 | null | 2015-02-24 10:27:00 -0800 | Canton MA | Eastern Time (US & Canada) |
570,287,886,135,918,600 | neutral | 1 | null | null | Delta | null | DaniP0915 | null | 0 | @JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider? | null | 2015-02-24 10:23:22 -0800 | ÜT: 40.907502,-73.85468 | Quito |
570,287,704,728,084,500 | positive | 1 | null | null | Delta | null | MmmRubin | null | 0 | @JetBlue flight 117. proud to fly Jet Blue! | null | 2015-02-24 10:22:38 -0800 | null | Eastern Time (US & Canada) |
570,287,622,343,540,740 | positive | 0.6673 | null | 0 | Delta | null | lizgottbrecht | null | 0 | @JetBlue awesome, thanks! on hold now. | null | 2015-02-24 10:22:19 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,287,303,681,294,340 | neutral | 0.6522 | null | null | Delta | null | _carolion | null | 0 | @JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great. | null | 2015-02-24 10:21:03 -0800 | null | Quito |
570,287,210,219,606,000 | negative | 1 | Customer Service Issue | 1 | Delta | null | _carolion | null | 0 | @JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200. | null | 2015-02-24 10:20:40 -0800 | null | Quito |
570,284,988,224,008,200 | negative | 1 | Flight Booking Problems | 0.6985 | Delta | null | cmcook | null | 0 | @JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame. | null | 2015-02-24 10:11:51 -0800 | In Oakland; Hoosier at heart | Pacific Time (US & Canada) |
570,284,840,752,427,000 | negative | 1 | Flight Booking Problems | 0.6651 | Delta | null | lizgottbrecht | null | 0 | @JetBlue can't book a flight because of outdated, forced opt-in "Verified by Visa" nonsense. Help a girl out? I just want to get to @sxsw | null | 2015-02-24 10:11:16 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,280,782,373,228,540 | neutral | 0.6526 | null | 0 | Delta | null | Arevans87 | null | 0 | @JetBlue Stop trying to make #fleek happen! #PointsMe | null | 2015-02-24 09:55:08 -0800 | null | null |
570,280,776,849,346,560 | negative | 1 | Customer Service Issue | 0.663 | Delta | null | YvonneTrimble | null | 0 | @JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter | null | 2015-02-24 09:55:07 -0800 | Port au Prince, Haiti | Eastern Time (US & Canada) |
570,280,755,085,090,800 | positive | 0.3474 | null | 0 | Delta | null | AndrewGresenz | null | 0 | @JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places... | null | 2015-02-24 09:55:01 -0800 | Stoughton, MA | Eastern Time (US & Canada) |
570,280,008,557,547,500 | positive | 0.6875 | null | null | Delta | null | MattHaze | null | 0 | @JetBlue I did see that! Working on picking up a trip or two as we type. | null | 2015-02-24 09:52:03 -0800 | New York-ish + Airport Bars | Eastern Time (US & Canada) |
570,279,787,287,093,250 | negative | 0.6747 | Can't Tell | 0.6747 | Delta | null | ch00bee | null | 0 | @JetBlue it's poop and barely works | null | 2015-02-24 09:51:11 -0800 | null | Atlantic Time (Canada) |
570,278,619,416,694,800 | positive | 1 | null | null | Delta | null | leezbtv | null | 0 | @JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :) | null | 2015-02-24 09:46:32 -0800 | Seattle | Pacific Time (US & Canada) |
570,277,811,795,001,340 | negative | 1 | Bad Flight | 0.6842 | Delta | null | ch00bee | null | 0 | @JetBlue your wifi is a lie and i hate you | null | 2015-02-24 09:43:20 -0800 | null | Atlantic Time (Canada) |
570,277,278,627,848,200 | negative | 0.657 | Flight Booking Problems | 0.348 | Delta | null | BethRunsDisney | null | 0 | @JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :( | null | 2015-02-24 09:41:13 -0800 | NYC | Eastern Time (US & Canada) |
570,277,054,635,057,150 | negative | 1 | Can't Tell | 1 | Delta | null | leezbtv | null | 0 | @jetblue having trouble signing in to TrueBlue today, despite right credentials. getting "We are not able to sign you in" msg. | null | 2015-02-24 09:40:19 -0800 | Seattle | Pacific Time (US & Canada) |
570,276,843,812,732,900 | positive | 1 | null | null | Delta | null | Sanr1ck | null | 0 | @JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys! | null | 2015-02-24 09:39:29 -0800 | US | Eastern Time (US & Canada) |
570,273,378,403,102,700 | neutral | 0.643 | null | 0 | Delta | null | markmacg1 | null | 0 | @JetBlue flight 462 to Boston delayed due to weather in Tampa? | null | 2015-02-24 09:25:43 -0800 | null | null |
570,267,929,322,922,000 | neutral | 1 | null | null | Delta | null | terrybrokebad | null | 0 | More like BaeJet Airways, amirite?
“@JetBlue: @terrybrokebad Right back at ya!” | null | 2015-02-24 09:04:04 -0800 | Newcastle, Uk | Casablanca |
570,267,544,906,555,400 | neutral | 1 | null | null | Delta | null | b_econ | null | 0 | @JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF? | null | 2015-02-24 09:02:32 -0800 | null | null |
570,267,535,515,324,400 | neutral | 1 | null | null | Delta | null | peterfransson | null | 0 | @JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines. | null | 2015-02-24 09:02:30 -0800 | Inter/Outer-Continental U.S. | Eastern Time (US & Canada) |
570,267,215,720,800,260 | neutral | 0.6875 | null | null | Delta | null | JasonBXNY0619 | null | 0 | @JetBlue Come on and provide service from Destin- Fort Walton Beach Airport | [0.0, 0.0] | 2015-02-24 09:01:13 -0800 | Bronx, NY / Destin, Fl | Santiago |
570,265,811,623,002,100 | negative | 1 | Customer Service Issue | 1 | Delta | null | heyheyman | null | 0 | @JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me. | null | 2015-02-24 08:55:39 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,264,515,285,266,400 | neutral | 0.6596 | null | null | Delta | null | terrybrokebad | null | 0 | @CatfoodBeerGlue you'll enjoy this.
“@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT” | null | 2015-02-24 08:50:30 -0800 | Newcastle, Uk | Casablanca |
570,264,106,059,624,450 | neutral | 1 | null | null | Delta | null | tumblehawk | null | 0 | @JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did! | null | 2015-02-24 08:48:52 -0800 | brooklyn, ny, us | null |
570,252,044,528,959,500 | neutral | 1 | null | null | Delta | null | MyCustoAdvocate | null | 0 | @JetBlue Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You! | null | 2015-02-24 08:00:56 -0800 | Miami, New York, Boston | null |
570,251,671,265,083,400 | neutral | 0.6609 | null | null | Delta | null | Kristenrx5150 | null | 0 | @JetBlue thank you! Headed from LBC to OAK ! | null | 2015-02-24 07:59:27 -0800 | anaheim | null |
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