tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,232,493,779,824,640 | positive | 1 | null | null | Southwest | null | imdancoop | null | 1 | @southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH | null | 2015-02-18 18:15:58 -0800 | Rockwall, TX | null |
568,229,659,810,209,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | l_miller91 | null | 0 | @SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG | null | 2015-02-18 18:04:42 -0800 | Oklahoma | null |
568,228,761,566,642,200 | positive | 1 | null | null | Southwest | null | SouthernBeau87 | null | 0 | @SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes | null | 2015-02-18 18:01:08 -0800 | The Bull City, NC | Central Time (US & Canada) |
568,227,390,566,109,200 | neutral | 1 | null | null | Southwest | null | jpagano11 | null | 0 | @SouthwestAir do new flights come out at midnight? | null | 2015-02-18 17:55:41 -0800 | null | Quito |
568,225,322,543,538,200 | neutral | 0.6518 | null | null | Southwest | null | bsrubin | null | 0 | @SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be? | null | 2015-02-18 17:47:28 -0800 | Boston, MA | Eastern Time (US & Canada) |
568,223,025,805,422,600 | negative | 1 | Can't Tell | 1 | Southwest | null | Galanthusn | null | 0 | @SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room. | null | 2015-02-18 17:38:21 -0800 | null | null |
568,222,976,744,824,800 | neutral | 0.6809 | null | null | Southwest | null | alana_aro | null | 0 | @SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons | null | 2015-02-18 17:38:09 -0800 | null | null |
568,222,514,956,013,600 | negative | 0.6591 | Flight Booking Problems | 0.3523 | Southwest | null | Galanthusn | null | 0 | @SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is "No". :( | null | 2015-02-18 17:36:19 -0800 | null | null |
568,221,293,914,533,900 | neutral | 0.6558 | null | 0 | Southwest | null | Indyanna63 | null | 0 | @SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't "Luv". When r u going to fly me to Savannah? Pleeeease!!!! | null | 2015-02-18 17:31:28 -0800 | null | null |
568,220,487,500,709,900 | negative | 0.7033 | Customer Service Issue | 0.7033 | Southwest | null | Galanthusn | null | 0 | @SouthwestAir could care more about their customer, if there is a reasonable request :( | null | 2015-02-18 17:28:15 -0800 | null | null |
568,220,464,071,356,400 | neutral | 1 | null | null | Southwest | null | FNCNerd | null | 0 | @SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :) | null | 2015-02-18 17:28:10 -0800 | Lake Buena Vista, Florida | Central Time (US & Canada) |
568,220,313,370,013,700 | positive | 1 | null | null | Southwest | null | FNCNerd | null | 0 | @SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day! | null | 2015-02-18 17:27:34 -0800 | Lake Buena Vista, Florida | Central Time (US & Canada) |
568,216,890,918,637,600 | negative | 1 | Late Flight | 1 | Southwest | null | JBlackwellAZ | null | 0 | @SouthwestAir I am going to stop flying with you. Delays everytime. This time due to paperwork? | null | 2015-02-18 17:13:58 -0800 | null | Arizona |
568,216,414,957,408,260 | negative | 0.3804 | Lost Luggage | 0.3804 | Southwest | null | MazJobrani | null | 0 | @SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out | null | 2015-02-18 17:12:04 -0800 | California | Pacific Time (US & Canada) |
568,215,698,524,246,000 | positive | 1 | null | null | Southwest | null | michaeljeffers | null | 0 | @southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0 | [36.898315, -76.204491] | 2015-02-18 17:09:14 -0800 | The Hill!!! | Santiago |
568,214,541,852,495,900 | neutral | 1 | null | null | Southwest | null | cosmicghoul | null | 0 | @SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox | null | 2015-02-18 17:04:38 -0800 | they/them | Pacific Time (US & Canada) |
568,212,893,012,860,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Mselite25 | null | 0 | @SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight | null | 2015-02-18 16:58:05 -0800 | Rite behind my $$ | Mountain Time (US & Canada) |
568,212,796,422,406,140 | positive | 1 | null | null | Southwest | null | DaniMaguina | null | 0 | @SouthwestAir thank u for not leaving me
@me nice job running thru the airport to catch your connecting flight | null | 2015-02-18 16:57:42 -0800 | 1/3 whenever november | Central Time (US & Canada) |
568,212,443,433,865,200 | negative | 1 | Customer Service Issue | 0.6718 | Southwest | null | cosmicghoul | null | 0 | @SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything | null | 2015-02-18 16:56:18 -0800 | they/them | Pacific Time (US & Canada) |
568,211,739,059,327,000 | positive | 1 | null | null | Southwest | null | KatMRG | null | 0 | @SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r | null | 2015-02-18 16:53:30 -0800 | null | Eastern Time (US & Canada) |
568,210,342,880,227,300 | negative | 1 | Customer Service Issue | 0.6791 | Southwest | null | cosmicghoul | null | 0 | @SouthwestAir your app isnt working and i take off in like two hours help | null | 2015-02-18 16:47:57 -0800 | they/them | Pacific Time (US & Canada) |
568,210,101,573,722,100 | negative | 0.6426 | Can't Tell | 0.6426 | Southwest | null | AshleighMo_ | null | 0 | @SouthwestAir why can't you take me to Knoxville?? yall are my fav #help | null | 2015-02-18 16:46:59 -0800 | TX // IN | Eastern Time (US & Canada) |
568,210,087,212,388,350 | neutral | 1 | null | null | Southwest | null | livvyports16 | null | 1 | @SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know.. | null | 2015-02-18 16:46:56 -0800 | null | null |
568,209,603,332,214,800 | positive | 0.7065 | null | null | Southwest | null | sdemuth | null | 0 | @SouthwestAir filing it now. Thank you for your response. | [29.65275101, -95.27596615] | 2015-02-18 16:45:00 -0800 | Maryland | Atlantic Time (Canada) |
568,206,236,081,995,800 | neutral | 1 | null | null | Southwest | null | linkster93 | null | 0 | @SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed! | null | 2015-02-18 16:31:38 -0800 | null | null |
568,204,029,517,553,660 | neutral | 0.6879 | null | 0 | Southwest | null | ericcox122685 | null | 0 | @SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW. | null | 2015-02-18 16:22:52 -0800 | null | Central Time (US & Canada) |
568,202,940,839,800,800 | positive | 0.7 | null | null | Southwest | null | mystudio54 | null | 0 | @SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC | null | 2015-02-18 16:18:32 -0800 | null | null |
568,202,855,166,967,800 | neutral | 0.6489 | null | null | Southwest | null | armond_ealey | null | 0 | @SouthwestAir Thanks!!! :) It is good to air on the side of caution | [0.0, 0.0] | 2015-02-18 16:18:12 -0800 | null | null |
568,201,125,012,353,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ericcox122685 | null | 0 | @SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta | null | 2015-02-18 16:11:19 -0800 | null | Central Time (US & Canada) |
568,198,843,034,169,340 | neutral | 0.6651 | null | 0 | Southwest | null | Armywives101 | null | 0 | @SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson? | null | 2015-02-18 16:02:15 -0800 | Fayetteville North Carolina | Eastern Time (US & Canada) |
568,196,066,430,083,100 | negative | 0.697 | Bad Flight | 0.697 | Southwest | null | DcRealityPunch | null | 0 | @SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm. | null | 2015-02-18 15:51:13 -0800 | null | Hawaii |
568,193,603,954,085,900 | positive | 0.649 | null | 0 | Southwest | null | syrahminush | null | 0 | @SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you! | null | 2015-02-18 15:41:26 -0800 | Bay Area, California | Pacific Time (US & Canada) |
568,193,347,216,474,100 | negative | 1 | Can't Tell | 0.6787 | Southwest | null | wreckingchelsea | null | 0 | @SouthwestAir doesn't even have gluten free peanuts. whyyy me?? | null | 2015-02-18 15:40:25 -0800 | californyeah | Pacific Time (US & Canada) |
568,192,038,040,006,660 | neutral | 1 | null | null | Southwest | null | syrahminush | null | 0 | @SouthwestAir when will dates to fly go past August 7 2015? | null | 2015-02-18 15:35:13 -0800 | Bay Area, California | Pacific Time (US & Canada) |
568,192,010,789,777,400 | positive | 1 | null | null | Southwest | null | kjzukow | null | 0 | @SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223 | null | 2015-02-18 15:35:06 -0800 | null | Eastern Time (US & Canada) |
568,191,101,087,019,000 | negative | 0.6582 | Customer Service Issue | 0.351 | Southwest | null | travelnube | null | 0 | @SouthwestAir Please update your website | null | 2015-02-18 15:31:29 -0800 | Chicago, IL | Central Time (US & Canada) |
568,190,250,377,461,760 | neutral | 0.6733 | null | 0 | Southwest | null | Kaneshow | null | 1 | YO! @InternJohnRadio @mrerickv give @SouthwestAir their plane back. They're mad & threatening to take away my Companion Pass. #Luv | null | 2015-02-18 15:28:06 -0800 | Washington | Tampa | Baltimore | Eastern Time (US & Canada) |
568,189,481,590,886,400 | negative | 0.6541 | Bad Flight | 0.3515 | Southwest | null | cindydchilds | null | 0 | @SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami! | null | 2015-02-18 15:25:03 -0800 | Maryland | Quito |
568,188,732,806,963,200 | negative | 0.663 | Late Flight | 0.337 | Southwest | null | Kat_Obser | null | 0 | @SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS. | null | 2015-02-18 15:22:04 -0800 | washington, dc | null |
568,188,595,456,118,800 | positive | 1 | null | null | Southwest | null | kalenski | null | 0 | @SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply. | null | 2015-02-18 15:21:32 -0800 | Denver | Mountain Time (US & Canada) |
568,187,725,834,289,150 | neutral | 1 | null | null | Southwest | null | Armywives101 | null | 0 | @SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You! | null | 2015-02-18 15:18:04 -0800 | Fayetteville North Carolina | Eastern Time (US & Canada) |
568,187,577,909,563,400 | neutral | 0.6885 | null | 0 | Southwest | null | campnhike75 | null | 0 | @SouthwestAir @Imaginedragons Did they pick someone for Destination Dragons? | null | 2015-02-18 15:17:29 -0800 | indiana | Hawaii |
568,183,277,774,868,500 | neutral | 1 | null | null | Southwest | null | 2Hats1Mike | null | 0 | @SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you! | null | 2015-02-18 15:00:24 -0800 | Buffalo, NY | Eastern Time (US & Canada) |
568,183,137,467,043,840 | positive | 1 | null | null | Southwest | null | Val_Mack | null | 0 | @SouthwestAir thx - fingers crossed they are found. | null | 2015-02-18 14:59:50 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,182,492,055,912,450 | neutral | 1 | null | null | Southwest | null | livvyports16 | null | 1 | @SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks! | null | 2015-02-18 14:57:17 -0800 | null | null |
568,182,386,409,607,200 | positive | 1 | null | null | Southwest | null | joshuapromero | null | 0 | @SouthwestAir So far so good! http://t.co/16c9ex79Rk | null | 2015-02-18 14:56:51 -0800 | San Diego, CA | Pacific Time (US & Canada) |
568,181,877,560,852,500 | neutral | 0.6863 | null | null | Southwest | null | TifffyHuang | null | 0 | @SouthwestAir just DMed you guys!!! 😁😁😁😁 | null | 2015-02-18 14:54:50 -0800 | null | null |
568,180,928,746,369,000 | negative | 0.6596 | Flight Booking Problems | 0.3511 | Southwest | null | whofilets | null | 0 | @SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why | null | 2015-02-18 14:51:04 -0800 | null | Pacific Time (US & Canada) |
568,180,868,126,150,660 | positive | 0.697 | null | null | Southwest | null | 3b80af5c98854be | null | 0 | @SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons | null | 2015-02-18 14:50:49 -0800 | null | null |
568,180,710,252,646,400 | positive | 1 | null | null | Southwest | null | dalyrt5 | null | 0 | @SouthwestAir that's why I fly y'all, that personalized service | null | 2015-02-18 14:50:12 -0800 | Nashville, TN | Arizona |
568,180,422,070,247,400 | neutral | 0.6868 | null | 0 | Southwest | null | m_nimzzz | null | 0 | @SouthwestAir k but who won destination dragons | null | 2015-02-18 14:49:03 -0800 | null | Central Time (US & Canada) |
568,180,264,914,051,100 | positive | 0.6867 | null | null | Southwest | null | dalyrt5 | null | 0 | @SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home! | null | 2015-02-18 14:48:26 -0800 | Nashville, TN | Arizona |
568,179,570,651,709,440 | negative | 1 | Customer Service Issue | 0.6434 | Southwest | null | FMLBROOKLYN | null | 0 | @SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you | null | 2015-02-18 14:45:40 -0800 | null | Arizona |
568,178,355,452,792,800 | neutral | 1 | null | null | Southwest | null | FMLBROOKLYN | null | 0 | @SouthwestAir I dunno my travel information.. like what? | null | 2015-02-18 14:40:50 -0800 | null | Arizona |
568,178,151,173,562,400 | negative | 0.6771 | Lost Luggage | 0.6771 | Southwest | null | Val_Mack | null | 0 | @SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found? | null | 2015-02-18 14:40:02 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,177,022,712,676,350 | neutral | 0.6413 | null | 0 | Southwest | null | FMLBROOKLYN | null | 0 | @SouthwestAir snapchat, iMessage, instagram...... | null | 2015-02-18 14:35:33 -0800 | null | Arizona |
568,176,529,584,173,060 | negative | 1 | Bad Flight | 1 | Southwest | null | FMLBROOKLYN | null | 0 | @SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit. | null | 2015-02-18 14:33:35 -0800 | null | Arizona |
568,174,911,841,177,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | CollingMedia | null | 0 | @SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal. | null | 2015-02-18 14:27:09 -0800 | Scottsdale, AZ | Arizona |
568,173,585,484,771,300 | negative | 0.709 | Bad Flight | 0.3641 | Southwest | null | anne_laflamme | null | 0 | @SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ... | null | 2015-02-18 14:21:53 -0800 | null | Pacific Time (US & Canada) |
568,173,435,173,482,500 | neutral | 1 | null | null | Southwest | null | Shadowjin12 | null | 0 | @SouthwestAir will do! #heart #flying | null | 2015-02-18 14:21:17 -0800 | null | null |
568,172,001,300,340,740 | negative | 0.7039 | Flight Booking Problems | 0.7039 | Southwest | null | angiezemog | null | 0 | @SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them. | null | 2015-02-18 14:15:35 -0800 | Los Angeles/Chicago | Quito |
568,171,015,131,394,050 | negative | 1 | Late Flight | 0.6503 | Southwest | null | jillianhello | null | 0 | @SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice | null | 2015-02-18 14:11:40 -0800 | Orange County, CA | Arizona |
568,170,929,639,059,460 | positive | 1 | null | null | Southwest | null | missyw2you | null | 0 | @SouthwestAir awesome. thank you! | null | 2015-02-18 14:11:20 -0800 | Warren, OH | Eastern Time (US & Canada) |
568,170,493,544,673,300 | negative | 1 | Lost Luggage | 0.6403 | Southwest | null | thisnamerocks2 | null | 0 | @SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything. | null | 2015-02-18 14:09:36 -0800 | Canton, MA | null |
568,170,036,248,092,700 | negative | 0.6769 | Lost Luggage | 0.6769 | Southwest | null | thisnamerocks2 | null | 0 | @SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight. | null | 2015-02-18 14:07:47 -0800 | Canton, MA | null |
568,169,837,878,485,000 | positive | 0.6374 | null | 0 | Southwest | null | thisnamerocks2 | null | 0 | @SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana. | null | 2015-02-18 14:07:00 -0800 | Canton, MA | null |
568,169,379,613,032,450 | negative | 0.6374 | Customer Service Issue | 0.3297 | Southwest | null | missyw2you | null | 0 | @SouthwestAir are bicycles that the 62", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me. | null | 2015-02-18 14:05:10 -0800 | Warren, OH | Eastern Time (US & Canada) |
568,169,352,383,602,700 | neutral | 0.6635 | null | 0 | Southwest | null | JDG1206 | null | 0 | @SouthwestAir is there a way to DM you? | null | 2015-02-18 14:05:04 -0800 | Fort Worth, TX | Central Time (US & Canada) |
568,168,034,394,873,860 | negative | 1 | Customer Service Issue | 1 | Southwest | null | JDG1206 | null | 0 | @SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz | null | 2015-02-18 13:59:50 -0800 | Fort Worth, TX | Central Time (US & Canada) |
568,166,220,706,418,700 | negative | 1 | longlines | 1 | Southwest | null | SupermanHopkins | null | 0 | @SouthwestAir Open more kiosks at
Austin-Bergstrom. Three lanes to service a line of 50 people? Really? | null | 2015-02-18 13:52:37 -0800 | null | null |
568,165,260,605,014,000 | positive | 0.6667 | null | null | Southwest | null | SarahFigge | null | 0 | @SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down! | null | 2015-02-18 13:48:48 -0800 | null | null |
568,164,059,981,307,900 | positive | 1 | null | null | Southwest | null | ljwoodworth | null | 0 | @SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list | null | 2015-02-18 13:44:02 -0800 | Colorado | null |
568,162,290,890,965,000 | positive | 1 | null | null | Southwest | null | chelsiesedore | null | 0 | @SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five! | null | 2015-02-18 13:37:00 -0800 | null | null |
568,161,313,274,404,860 | neutral | 1 | null | null | Southwest | null | Rickonia | null | 0 | @SouthwestAir yall still fly in the cold right? | null | 2015-02-18 13:33:07 -0800 | Zamunda | Pacific Time (US & Canada) |
568,160,511,264,571,400 | negative | 0.6848 | Customer Service Issue | 0.3478 | Southwest | null | mybadtequila | null | 0 | @SouthwestAir pls help me get this resolved & reimbursement made. gracias, rico; pls send me private msg with phone number or email address | null | 2015-02-18 13:29:56 -0800 | Scottsdale, AZ | Mountain Time (US & Canada) |
568,159,614,069,444,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | rsalemania | null | 0 | @SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey! | null | 2015-02-18 13:26:22 -0800 | null | Pacific Time (US & Canada) |
568,157,733,746,294,800 | negative | 0.6303 | Can't Tell | 0.3249 | Southwest | null | Havilandweb | null | 0 | @SouthwestAir How do I stop getting credit card apps? I already have a card! | [35.8271843, -87.43714049] | 2015-02-18 13:18:54 -0800 | Centerville, TN | Central Time (US & Canada) |
568,155,440,267,161,600 | positive | 1 | null | null | Southwest | null | CheteraC | null | 0 | @SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think! | null | 2015-02-18 13:09:47 -0800 | null | null |
568,155,246,616,121,340 | positive | 1 | null | null | Southwest | null | TedNguyen | null | 2 | Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR” | null | 2015-02-18 13:09:01 -0800 | Southern California, USA | Pacific Time (US & Canada) |
568,154,689,449,168,900 | neutral | 1 | null | null | Southwest | null | jigisavegoqu | null | 0 | @SouthwestAir oops, Sorry, Done, | null | 2015-02-18 13:06:48 -0800 | Bay Area - Cali | null |
568,153,578,453,524,500 | neutral | 0.6771 | null | 0 | Southwest | null | benfetch | null | 0 | @SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just. | null | 2015-02-18 13:02:23 -0800 | null | Dublin |
568,151,905,165,316,100 | negative | 0.6463 | Can't Tell | 0.3316 | Southwest | null | natedlee | null | 0 | @SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help. | null | 2015-02-18 12:55:44 -0800 | D.C. Metro Area | Eastern Time (US & Canada) |
568,149,878,095,753,200 | neutral | 0.6545 | null | 0 | Southwest | null | Brian_Fox | null | 0 | @SouthwestAir I would but you need to follow me first ;-) | null | 2015-02-18 12:47:41 -0800 | NH, United States | Eastern Time (US & Canada) |
568,149,287,948,967,940 | neutral | 1 | null | null | Southwest | null | alexandrea_h | null | 0 | @SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it. | [27.9344812, -82.47401175] | 2015-02-18 12:45:20 -0800 | tampa, fl | Eastern Time (US & Canada) |
568,149,194,654,904,300 | positive | 1 | null | null | Southwest | null | jwimpee | null | 0 | @SouthwestAir love..luv the addition of the passbook option. | null | 2015-02-18 12:44:58 -0800 | Rockwall, TX USA | Central Time (US & Canada) |
568,148,807,684,198,400 | positive | 1 | null | null | Southwest | null | Neetz4 | null | 0 | @SouthwestAir thanks for the follow up. So glad to get my bag back. | null | 2015-02-18 12:43:26 -0800 | Maryland | null |
568,148,009,722,073,100 | neutral | 1 | null | null | Southwest | null | cj_deboer | null | 0 | @SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off. | null | 2015-02-18 12:40:15 -0800 | null | null |
568,147,483,269,972,000 | neutral | 0.6883 | null | 0 | Southwest | null | Brian_Fox | null | 0 | @southwestair is your companion pass broken today?
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A) | null | 2015-02-18 12:38:10 -0800 | NH, United States | Eastern Time (US & Canada) |
568,147,443,151,454,200 | negative | 0.6564 | Customer Service Issue | 0.6564 | Southwest | null | hiii_itsme | null | 0 | @SouthwestAir if you guys fuck this up again I will never forgive you | null | 2015-02-18 12:38:00 -0800 | null | Atlantic Time (Canada) |
568,146,404,784,209,900 | negative | 0.6679 | Customer Service Issue | 0.3662 | Southwest | null | DesertDealer | null | 0 | @SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat. | null | 2015-02-18 12:33:53 -0800 | Las Vegas | Arizona |
568,145,575,452,876,800 | negative | 1 | Bad Flight | 0.662 | Southwest | null | DesertDealer | null | 0 | @SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw. | null | 2015-02-18 12:30:35 -0800 | Las Vegas | Arizona |
568,144,447,931,686,900 | positive | 1 | null | null | Southwest | null | Mariextweets | null | 0 | @SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u! | null | 2015-02-18 12:26:06 -0800 | null | Pacific Time (US & Canada) |
568,144,357,230,026,750 | neutral | 1 | null | null | Southwest | null | Zachamon | null | 0 | @southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw | [44.8741191, -93.22830677] | 2015-02-18 12:25:45 -0800 | North Minneapolis | Central Time (US & Canada) |
568,141,111,601,926,140 | neutral | 1 | null | null | Southwest | null | girlnamednour | null | 0 | @SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme | null | 2015-02-18 12:12:51 -0800 | Hockeytown, USA | Eastern Time (US & Canada) |
568,140,628,959,359,000 | positive | 0.6632 | null | null | Southwest | null | Imagine_Sloom | null | 0 | @SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH | null | 2015-02-18 12:10:56 -0800 | MA | Eastern Time (US & Canada) |
568,139,299,021,041,660 | negative | 0.6731 | Cancelled Flight | 0.6731 | Southwest | null | angeladoheny26 | null | 0 | @SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared! Noted for next time. | null | 2015-02-18 12:05:39 -0800 | null | null |
568,139,007,617,597,440 | negative | 0.6606 | longlines | 0.6606 | Southwest | null | angeladoheny26 | null | 0 | @SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by. | null | 2015-02-18 12:04:29 -0800 | null | null |
568,137,557,935,960,060 | positive | 1 | null | null | Southwest | null | Shadowjin12 | null | 0 | @SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys! | null | 2015-02-18 11:58:43 -0800 | null | null |
568,136,806,224,379,900 | positive | 1 | null | null | Southwest | null | eliinthemiddle | null | 1 | @SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!! | null | 2015-02-18 11:55:44 -0800 | null | Mountain Time (US & Canada) |
568,136,521,502,605,300 | negative | 1 | Customer Service Issue | 0.6906 | Southwest | null | JessikaKM | null | 0 | @SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG | null | 2015-02-18 11:54:36 -0800 | null | Quito |
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