tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
negativereason_confidence
float64
0
1
โŒ€
airline
stringclasses
6 values
airline_sentiment_gold
stringclasses
3 values
name
stringlengths
2
19
negativereason_gold
stringclasses
13 values
retweet_count
int64
0
44
text
stringlengths
12
186
tweet_coord
stringlengths
10
28
โŒ€
tweet_created
stringlengths
25
25
tweet_location
stringlengths
1
34
โŒ€
user_timezone
stringlengths
3
27
โŒ€
568,439,171,028,791,300
negative
1
Bad Flight
0.6762
Southwest
null
katxc
null
0
@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.
null
2015-02-19 07:57:14 -0800
Chicago
Central Time (US & Canada)
568,438,759,466,934,300
neutral
1
null
null
Southwest
null
BradLloydBrando
null
0
@SouthwestAir sure can! Just a second.
null
2015-02-19 07:55:35 -0800
Buffalo, NY
Atlantic Time (Canada)
568,438,312,177,762,300
positive
1
null
null
Southwest
null
heatheralexis8
null
0
@SouthwestAir oh my god thank you so much!!! I just sent you a DM
null
2015-02-19 07:53:49 -0800
Vegas
Pacific Time (US & Canada)
568,438,257,454,682,100
negative
1
Late Flight
1
Southwest
null
itshosey
null
0
@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...
null
2015-02-19 07:53:36 -0800
Los Angeles
Arizona
568,438,018,572,300,300
positive
0.6596
null
null
Southwest
null
cigaradventures
null
0
@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.
null
2015-02-19 07:52:39 -0800
iPhone: 44.912468,-93.318619
Central Time (US & Canada)
568,438,000,843,034,600
positive
1
null
null
Southwest
null
JiggaJazzman
null
0
THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou
null
2015-02-19 07:52:35 -0800
null
null
568,437,777,647,460,350
neutral
0.6684
null
null
Southwest
null
tripcentral
null
0
@SouthwestAir @FortuneMagazine Congratulations!
null
2015-02-19 07:51:41 -0800
Canada
Eastern Time (US & Canada)
568,437,634,835,595,260
neutral
0.6368
null
null
Southwest
null
kzone7
null
0
@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.
null
2015-02-19 07:51:07 -0800
Long Island, NY
Eastern Time (US & Canada)
568,437,385,844,924,400
neutral
1
null
null
Southwest
null
JuliaMooch1
null
0
@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please
null
2015-02-19 07:50:08 -0800
Boston
Eastern Time (US & Canada)
568,437,028,205,035,500
positive
1
null
null
Southwest
null
Autistikids
null
0
@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!
null
2015-02-19 07:48:43 -0800
Fort Worth, Texas
null
568,437,004,045,672,450
positive
1
null
null
Southwest
null
SamIam6915
null
0
@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!
null
2015-02-19 07:48:37 -0800
Minnesota
null
568,436,966,628,261,900
negative
1
Flight Attendant Complaints
0.3728
Southwest
null
JaxBeFit
null
0
@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor
null
2015-02-19 07:48:28 -0800
null
null
568,436,693,210,173,440
neutral
0.6974
null
0
Southwest
null
akd209
null
0
@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight
null
2015-02-19 07:47:23 -0800
Clearwater / Bethlehem
Eastern Time (US & Canada)
568,436,267,702,071,300
negative
0.6998
Flight Booking Problems
0.3563
Southwest
null
HisBoots
null
0
@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. ๐Ÿ˜” why...so... few...direct...flights?
null
2015-02-19 07:45:41 -0800
Live Free or Die
Eastern Time (US & Canada)
568,436,061,959,028,740
neutral
0.6448
null
0
Southwest
null
Raasclaattt
null
0
@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!
null
2015-02-19 07:44:52 -0800
Ithaca, NY
Eastern Time (US & Canada)
568,435,434,964,938,750
neutral
1
null
null
Southwest
null
streetsmartsmom
null
0
@SouthwestAir MAC computer left on BWI to LA flight on 14th. Reward for recovery; info important to owner.#HELP #passengers #honesty
null
2015-02-19 07:42:23 -0800
Duluth, GA
Eastern Time (US & Canada)
568,434,790,707,277,800
positive
1
null
null
Southwest
null
mrsblack777
null
0
@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )
null
2015-02-19 07:39:49 -0800
Northwest
Pacific Time (US & Canada)
568,434,328,943,915,000
positive
0.644
null
null
Southwest
null
32432tee
null
0
@SouthwestAir Hi Guys good morning how are you doing
null
2015-02-19 07:37:59 -0800
pittsburgh pa
Eastern Time (US & Canada)
568,434,014,672,916,500
negative
1
Can't Tell
0.6429
Southwest
null
cigaradventures
null
0
@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.
null
2015-02-19 07:36:44 -0800
iPhone: 44.912468,-93.318619
Central Time (US & Canada)
568,434,004,732,416,000
positive
1
null
null
Southwest
null
Texas_Gil
null
0
@SouthwestAir Southwest is definitely my favorite airline to fly! :D
null
2015-02-19 07:36:42 -0800
Austin, Texas
Central Time (US & Canada)
568,433,948,126,154,750
positive
1
null
null
Southwest
null
TexasLawbook
null
0
@SouthwestAir Congratulations!
null
2015-02-19 07:36:28 -0800
Dallas, TX
Central Time (US & Canada)
568,432,638,823,772,160
negative
1
Late Flight
1
Southwest
null
itshosey
null
0
@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. ๐Ÿ˜’๐Ÿ‘Ž
null
2015-02-19 07:31:16 -0800
Los Angeles
Arizona
568,432,390,957,355,000
positive
0.6774
null
null
Southwest
null
cbigwater
null
0
@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U
null
2015-02-19 07:30:17 -0800
Window Rock, Arizona
Central Time (US & Canada)
568,432,260,912,959,500
neutral
1
null
null
Southwest
null
bvincent
null
0
@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney
null
2015-02-19 07:29:46 -0800
Minneapolis, MN
Central Time (US & Canada)
568,431,720,707,579,900
neutral
1
null
null
Southwest
null
judesnews9222
null
0
@SouthwestAir adds new direct flights from #Columbus to Oakland & Boston starting August 2015 #cmh #oak #bos
null
2015-02-19 07:27:37 -0800
Columbus, Ohio
null
568,430,867,447,549,950
neutral
1
null
null
Southwest
null
KelliBruns
null
0
@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?
null
2015-02-19 07:24:14 -0800
California
Alaska
568,430,198,254,747,650
negative
0.6366
Late Flight
0.3237
Southwest
null
benamcswag
null
0
@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?
null
2015-02-19 07:21:34 -0800
null
Eastern Time (US & Canada)
568,429,191,546,277,900
positive
1
null
null
Southwest
null
maxwellsantoro
null
0
@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!
null
2015-02-19 07:17:34 -0800
NY
Eastern Time (US & Canada)
568,429,188,975,173,600
negative
0.3456
Late Flight
0.3456
Southwest
null
benamcswag
null
1
@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives
null
2015-02-19 07:17:34 -0800
null
Eastern Time (US & Canada)
568,429,136,584,286,200
neutral
0.6824
null
null
Southwest
null
thirty_lives
null
0
@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix
null
2015-02-19 07:17:21 -0800
สžแดšoสŽ สวu
Eastern Time (US & Canada)
568,429,062,642,929,660
neutral
0.6566
null
0
Southwest
null
johnrouzaut2
null
0
@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???
null
2015-02-19 07:17:04 -0800
null
null
568,428,195,193,729,000
neutral
1
null
null
Southwest
null
thirty_lives
null
0
@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax
null
2015-02-19 07:13:37 -0800
สžแดšoสŽ สวu
Eastern Time (US & Canada)
568,427,566,916,345,860
neutral
0.7039
null
0
Southwest
null
jlittle100
null
0
@SouthwestAir Please bring back RDU to FLL direct route! I noticed it is missing starting in Late Flight August! The flights are always packed!
null
2015-02-19 07:11:07 -0800
null
null
568,427,565,003,599,900
negative
0.6788
Can't Tell
0.6788
Southwest
null
benamcswag
null
1
@SouthwestAir when you enter every contest for #DestinationDragons and lose :(
null
2015-02-19 07:11:07 -0800
null
Eastern Time (US & Canada)
568,427,056,221,933,600
negative
1
Can't Tell
0.6767
Southwest
null
KristinaThomp12
null
0
@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a โ€œgay weddingโ€ #boycott
null
2015-02-19 07:09:05 -0800
null
null
568,426,870,963,712,000
neutral
0.6804
null
0
Southwest
null
BradLloydBrando
null
0
@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !
null
2015-02-19 07:08:21 -0800
Buffalo, NY
Atlantic Time (Canada)
568,426,579,874,996,200
negative
1
Can't Tell
0.6489
Southwest
null
thirty_lives
null
0
@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!
null
2015-02-19 07:07:12 -0800
สžแดšoสŽ สวu
Eastern Time (US & Canada)
568,426,007,583,170,560
positive
0.6686
null
null
Southwest
null
thirty_lives
null
0
@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?
null
2015-02-19 07:04:55 -0800
สžแดšoสŽ สวu
Eastern Time (US & Canada)
568,425,737,092,513,800
positive
1
null
null
Southwest
null
MJonTravel
null
1
@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!
null
2015-02-19 07:03:51 -0800
ATL
Quito
568,425,421,240,455,200
negative
0.6531
Customer Service Issue
0.6531
Southwest
null
thisnamerocks2
null
0
@SouthwestAir I sent you my conf number yesterday.
null
2015-02-19 07:02:35 -0800
Canton, MA
null
568,425,343,452,721,150
positive
1
null
null
Southwest
null
adnankussair
null
0
@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... ๐Ÿ˜œ
null
2015-02-19 07:02:17 -0800
Roseville, CA
Pacific Time (US & Canada)
568,425,317,028,610,050
neutral
0.6803
null
null
Southwest
null
GregDyett
null
0
@SouthwestAir Thanks! Will do
null
2015-02-19 07:02:11 -0800
Melbourne, Australia
Hawaii
568,421,605,132,484,600
neutral
0.6419
null
0
Southwest
null
AudioAnnie
null
0
@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.
null
2015-02-19 06:47:26 -0800
Alabama
null
568,421,124,201,017,340
neutral
1
null
null
Southwest
null
willhamlin
null
0
@SouthwestAir do you know where my plane is coming from? I'm on SW flight 4464 from RSW to MKE
null
2015-02-19 06:45:31 -0800
null
Central Time (US & Canada)
568,418,629,236,219,900
negative
1
Flight Booking Problems
0.6753
Southwest
null
IamMeast
null
0
@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.
null
2015-02-19 06:35:36 -0800
Michigan
null
568,418,531,777,355,800
negative
1
Late Flight
1
Southwest
null
iammmadeux
null
0
@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the โ˜€๏ธ& races in Daytona
null
2015-02-19 06:35:13 -0800
CT
Eastern Time (US & Canada)
568,416,519,073,468,400
positive
1
null
null
Southwest
null
susie_easton
null
0
@SouthwestAir aww thanks!! Other than that, love it!
[28.43585235, -81.30356273]
2015-02-19 06:27:13 -0800
Orlando, Florida
Eastern Time (US & Canada)
568,413,746,726,457,340
negative
0.7
Flight Attendant Complaints
0.3667
Southwest
null
AudioAnnie
null
0
@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.
null
2015-02-19 06:16:12 -0800
Alabama
null
568,413,673,330,331,650
positive
0.7005
null
0
Southwest
null
brycezapped
null
0
@SouthwestAir we're here at MCO. Thanks.
null
2015-02-19 06:15:54 -0800
null
null
568,413,365,254,488,060
neutral
1
null
null
Southwest
null
KennyBSAT
null
0
@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!
null
2015-02-19 06:14:41 -0800
null
null
568,413,356,492,599,300
positive
1
null
null
Southwest
null
flappybirdisfun
null
0
@SouthwestAir the new logo is going to look amazing on the airplanes
[32.96225554, -96.80070994]
2015-02-19 06:14:39 -0800
dallas,texas
null
568,408,789,512,106,000
neutral
0.6703
null
null
Southwest
null
mzona18
null
0
@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching
null
2015-02-19 05:56:30 -0800
Scottsdale Arizona
null
568,404,564,375,969,800
neutral
0.6641
null
null
Southwest
null
The_Real_INH
null
0
@SouthwestAir okay just signed up!
null
2015-02-19 05:39:43 -0800
Long Island
Central Time (US & Canada)
568,403,209,766,744,060
neutral
0.657
null
0
Southwest
null
The_Real_INH
null
0
@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol
null
2015-02-19 05:34:20 -0800
Long Island
Central Time (US & Canada)
568,397,976,110,010,400
positive
1
null
null
Southwest
null
luxclark
null
0
I appreciate the reply. RT @SouthwestAir: @luxclark Weโ€™re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB
null
2015-02-19 05:13:32 -0800
San Antonio, Texas
Central Time (US & Canada)
568,394,676,501,217,300
neutral
0.6508
null
null
Southwest
null
Disney_luvver
null
0
@SouthwestAir booked our flights this morning. Can't wait to move about the country.
null
2015-02-19 05:00:25 -0800
Buffalo, NY
Eastern Time (US & Canada)
568,391,392,528,969,700
positive
1
null
null
Southwest
null
BLUEnergyUSA
null
0
@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
null
2015-02-19 04:47:22 -0800
null
Central Time (US & Canada)
568,391,382,496,378,900
negative
1
Bad Flight
1
Southwest
null
Fuzzyrussianman
null
0
@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....
null
2015-02-19 04:47:20 -0800
null
Central Time (US & Canada)
568,389,719,093,940,200
negative
1
Bad Flight
1
Southwest
null
TannerMiller11
null
1
@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.๐Ÿ˜ญ
null
2015-02-19 04:40:43 -0800
null
Atlantic Time (Canada)
568,389,266,155,438,100
neutral
0.6638
null
0
Southwest
null
bikermom46
null
0
@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????
null
2015-02-19 04:38:55 -0800
null
null
568,386,996,525,252,600
negative
0.6837
Can't Tell
0.3776
Southwest
null
George_Townn
null
2
@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF
null
2015-02-19 04:29:54 -0800
null
Central Time (US & Canada)
568,385,950,486,802,400
neutral
0.6832
null
null
Southwest
null
a_lichtenfels
null
0
@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 ๐Ÿ˜œ๐Ÿ˜Ž
null
2015-02-19 04:25:45 -0800
null
null
568,385,277,514,919,940
negative
1
Bad Flight
0.6701
Southwest
null
a_lichtenfels
null
0
@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member
null
2015-02-19 04:23:04 -0800
null
null
568,383,068,244,820,000
negative
1
Late Flight
0.6923
Southwest
null
jwsoutha
null
0
@SouthwestAir love how "friendly" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes
null
2015-02-19 04:14:18 -0800
Rochester, Michigan
null
568,377,392,420,356,100
positive
1
null
null
Southwest
null
vincentpowell
null
0
@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!
null
2015-02-19 03:51:44 -0800
Houston, TX
Central Time (US & Canada)
568,377,318,822,912,000
negative
1
Can't Tell
0.6306
Southwest
null
DavidBLove
null
0
@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.
null
2015-02-19 03:51:27 -0800
Canada
Eastern Time (US & Canada)
568,364,870,757,797,900
neutral
0.6601
null
null
Southwest
null
Harry_Bryan
null
0
@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?
null
2015-02-19 03:01:59 -0800
Powell, TN
Eastern Time (US & Canada)
568,361,830,160,175,100
positive
1
null
null
Southwest
null
AndreaCorkins
null
0
@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs
null
2015-02-19 02:49:54 -0800
null
null
568,326,927,695,491,100
negative
0.6701
Late Flight
0.6701
Southwest
null
jaysonsperling
null
0
@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!
null
2015-02-19 00:31:13 -0800
Denver, CO. USA
Pacific Time (US & Canada)
568,319,110,779,514,900
positive
1
null
null
Southwest
null
neelaybhatt
null
0
@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!
null
2015-02-19 00:00:09 -0800
Indianapolis, USA
Eastern Time (US & Canada)
568,308,149,796,474,900
positive
0.3394
null
0
Southwest
null
NumbersDnt_Lie
null
0
@SouthwestAir y'all the real MVP with these prices...
null
2015-02-18 23:16:36 -0800
601,303,404,โœˆ๏ธ 400Blk
Mountain Time (US & Canada)
568,305,064,529,408,000
neutral
0.732
null
null
Southwest
null
royvergara
null
0
@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life http://t.co/sbEhi46bMk
null
2015-02-18 23:04:20 -0800
Las Vegas, NV
Pacific Time (US & Canada)
568,303,293,635,522,560
neutral
0.6739
null
null
Southwest
null
hoshizorin_
null
0
@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !
null
2015-02-18 22:57:18 -0800
null
null
568,299,906,466,762,750
neutral
0.3516
null
0
Southwest
null
imjinnie
null
0
@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2
null
2015-02-18 22:43:50 -0800
Denver, CO
Mountain Time (US & Canada)
568,299,749,121,654,800
neutral
0.6577
null
null
Southwest
null
imjinnie
null
0
@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2
null
2015-02-18 22:43:13 -0800
Denver, CO
Mountain Time (US & Canada)
568,294,699,515,187,200
neutral
0.3624
null
0
Southwest
null
tarunsehgal1986
null
0
@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF
null
2015-02-18 22:23:09 -0800
null
null
568,284,515,728,302,100
negative
1
Lost Luggage
1
Southwest
null
chelsiesedore
null
0
@SouthwestAir I spoke to soon... My bag was lost.. :(
null
2015-02-18 21:42:41 -0800
null
null
568,284,092,707,401,700
neutral
0.6736
null
null
Southwest
null
ransdell08
null
0
@SouthwestAir @flightspots about time! #mobileboarding is a must!
null
2015-02-18 21:41:00 -0800
Little Rock, AR
Central Time (US & Canada)
568,281,771,298,521,100
positive
1
null
null
Southwest
null
GoldBuyingGirl
null
0
@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!
null
2015-02-18 21:31:47 -0800
Houston, Texas
Central Time (US & Canada)
568,276,647,885,086,700
neutral
0.6584
null
0
Southwest
null
tbuccheri
null
0
@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...
null
2015-02-18 21:11:25 -0800
null
Central Time (US & Canada)
568,275,746,516,385,800
positive
1
null
null
Southwest
null
ale_lleal
null
0
@SouthwestAir I โค๏ธ you! The only airline that understands us military families and our unpredictable changes. Pound it ๐Ÿ‘Š
null
2015-02-18 21:07:50 -0800
HTX
Atlantic Time (Canada)
568,274,752,864,948,200
positive
0.6634
null
null
Southwest
null
sounddspainfull
null
0
@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ๐Ÿ˜ฑโค๏ธim dying
null
2015-02-18 21:03:53 -0800
null
Santiago
568,273,514,970,501,100
negative
1
longlines
0.6714
Southwest
null
erinpeep
null
0
@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?
[33.94729153, -118.40186744]
2015-02-18 20:58:58 -0800
Los Angeles, CA
Pacific Time (US & Canada)
568,271,522,332,192,800
negative
1
Late Flight
0.6813
Southwest
null
erinpeep
null
0
@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
[33.94729537, -118.40196951]
2015-02-18 20:51:03 -0800
Los Angeles, CA
Pacific Time (US & Canada)
568,269,180,153,274,400
neutral
1
null
null
Southwest
null
kelly_bast
null
0
@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias
null
2015-02-18 20:41:45 -0800
Omaha, NE
Central Time (US & Canada)
568,269,127,992,913,900
neutral
1
null
null
Southwest
null
MinderJoan
null
0
@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA๐Ÿ˜„Flying from PHL to LAX on Friday
null
2015-02-18 20:41:32 -0800
null
Eastern Time (US & Canada)
568,267,732,556,255,200
neutral
0.7218
null
0
Southwest
null
podunculus
null
0
@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons
null
2015-02-18 20:36:00 -0800
null
null
568,266,994,069,295,100
neutral
1
null
null
Southwest
null
KDFSmith
null
0
@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!
null
2015-02-18 20:33:03 -0800
United States
Central Time (US & Canada)
568,262,925,833,515,000
neutral
0.6479
null
null
Southwest
null
NuEarRich
null
0
@SouthwestAir inflight entertainment. Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF
null
2015-02-18 20:16:53 -0800
Phoenix, AZ
null
568,260,044,896,243,700
negative
1
Flight Attendant Complaints
1
Southwest
null
LRC110979
null
0
@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.
[39.17709903, -76.67124539]
2015-02-18 20:05:27 -0800
Rochester Hills, MI
Eastern Time (US & Canada)
568,258,896,038,506,500
positive
1
null
null
Southwest
null
travisgasper
null
0
Looking forward to using Passbook when I fly @SouthwestAir in a few weeks!
null
2015-02-18 20:00:53 -0800
Dallas, TX
Central Time (US & Canada)
568,247,978,835,578,900
neutral
0.6559
null
0
Southwest
null
frayoub
null
0
@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall
null
2015-02-18 19:17:30 -0800
null
null
568,243,352,258,236,400
neutral
0.6738
null
0
Southwest
null
yancey_jake
null
0
@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?
null
2015-02-18 18:59:07 -0800
null
null
568,240,532,746,473,500
neutral
0.3466
null
0
Southwest
null
scottmerkin
null
0
@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~
null
2015-02-18 18:47:55 -0800
Chicago
Quito
568,240,355,772,108,800
positive
1
null
null
Southwest
null
emshafer
null
0
@SouthwestAir Fantastic! Thank you!
null
2015-02-18 18:47:12 -0800
ATLANTA
Eastern Time (US & Canada)
568,238,793,150,611,460
negative
0.702
Late Flight
0.702
Southwest
null
aryehmon
null
0
@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(
null
2015-02-18 18:41:00 -0800
null
null
568,238,379,847,921,660
positive
1
null
null
Southwest
null
yancey_jake
null
0
@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim
null
2015-02-18 18:39:21 -0800
null
null
568,236,511,524,745,200
negative
1
Cancelled Flight
0.6751
Southwest
null
lisalivingwell
null
0
@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?
null
2015-02-18 18:31:56 -0800
Milwaukee
Central Time (US & Canada)
568,236,231,374,581,760
positive
1
null
null
Southwest
null
sewmeup
null
0
@SouthwestAir you guys are so clever ๐Ÿ˜ƒ http://t.co/qn5odUGFqK
null
2015-02-18 18:30:49 -0800
Wisconsin
Central Time (US & Canada)
568,233,937,761,230,850
negative
0.6919
Flight Booking Problems
0.3594
Southwest
null
azcindy38
null
0
@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading.
null
2015-02-18 18:21:42 -0800
Chandler, AZ
Arizona