tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,496,445,164,273,660 | negative | 1 | Can't Tell | 0.6847 | Southwest | null | yentruok720 | null | 0 | @SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends! | null | 2015-02-19 11:44:49 -0800 | DC | null |
568,496,176,116,457,500 | negative | 0.6556 | Customer Service Issue | 0.3444 | Southwest | null | funnyfellah | null | 0 | @SouthwestAir can't DM you without you following me... | null | 2015-02-19 11:43:45 -0800 | null | null |
568,495,924,135,235,600 | neutral | 1 | null | null | Southwest | null | pancho_joe | null | 0 | “@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit". What? The 80's are over? | null | 2015-02-19 11:42:45 -0800 | McKinney, Texas | null |
568,495,601,471,647,740 | neutral | 1 | null | null | Southwest | null | ravulapati | null | 0 | @SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th. | null | 2015-02-19 11:41:28 -0800 | Round Rock, TX | Hawaii |
568,495,464,015,929,340 | neutral | 1 | null | null | Southwest | null | saianel | null | 0 | @SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available? | [30.20654541, -97.74890436] | 2015-02-19 11:40:55 -0800 | Texas | Mountain Time (US & Canada) |
568,495,231,877,967,900 | negative | 0.6596 | Can't Tell | 0.3404 | Southwest | null | NieBee | null | 0 | @SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :( | null | 2015-02-19 11:40:00 -0800 | Maine | Eastern Time (US & Canada) |
568,495,216,291,913,700 | negative | 0.6932 | Customer Service Issue | 0.3636 | Southwest | null | funnyfellah | null | 0 | @SouthwestAir Yes I can. But you guys should get your act together. | null | 2015-02-19 11:39:56 -0800 | null | null |
568,494,692,117,155,840 | negative | 1 | longlines | 0.3452 | Southwest | null | blue_kap | null | 0 | @SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!! | null | 2015-02-19 11:37:51 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
568,494,596,973,600,800 | neutral | 1 | null | null | Southwest | null | kipster81 | null | 0 | @SouthwestAir wow! Some things are better forgotten! | null | 2015-02-19 11:37:28 -0800 | Pennsylvania | Eastern Time (US & Canada) |
568,494,498,361,294,850 | positive | 1 | null | null | Southwest | null | TkerVker | null | 0 | @SouthwestAir Thank you. Great tool | null | 2015-02-19 11:37:05 -0800 | null | null |
568,494,397,144,358,900 | positive | 1 | null | null | Southwest | null | StevenRheaDelga | null | 0 | @SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA | null | 2015-02-19 11:36:41 -0800 | null | null |
568,491,900,195,500,000 | negative | 1 | Can't Tell | 1 | Southwest | null | vizualpupil | null | 0 | @SouthwestAir thanks a lot for sending a "special deal" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners | [29.98473682, -90.25978334] | 2015-02-19 11:26:45 -0800 | Chicago--Savannah--Atlanta, GA | Eastern Time (US & Canada) |
568,491,765,910,659,100 | negative | 1 | Flight Booking Problems | 0.3515 | Southwest | null | dahriowonder | null | 0 | @SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program. | null | 2015-02-19 11:26:13 -0800 | West Coast | null |
568,491,484,401,557,500 | negative | 0.6771 | Customer Service Issue | 0.6771 | Southwest | null | dahriowonder | null | 0 | @SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped. | null | 2015-02-19 11:25:06 -0800 | West Coast | null |
568,491,160,056,045,600 | neutral | 0.6507 | null | null | Southwest | null | jaysonsperling | null | 0 | @SouthwestAir Don't worry, you will! :-) | null | 2015-02-19 11:23:49 -0800 | Denver, CO. USA | Pacific Time (US & Canada) |
568,491,142,410,571,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | dahriowonder | null | 0 | @SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call | null | 2015-02-19 11:23:45 -0800 | West Coast | null |
568,490,268,271,484,900 | negative | 1 | Cancelled Flight | 0.709 | Southwest | null | juliemiller1 | null | 0 | @SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer. | null | 2015-02-19 11:20:16 -0800 | Bay Area, CA | Pacific Time (US & Canada) |
568,489,786,081,714,200 | positive | 1 | null | null | Southwest | null | thomasdcameron | null | 0 | @SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL | null | 2015-02-19 11:18:21 -0800 | Austin, Texas | Central Time (US & Canada) |
568,489,413,262,610,400 | neutral | 1 | null | null | Southwest | null | TTpKP12 | null | 0 | @SouthwestAir do you have any flights from NAS-BWI ton March 23? | null | 2015-02-19 11:16:52 -0800 | null | Central Time (US & Canada) |
568,486,399,663,575,040 | neutral | 0.6504 | null | 0 | Southwest | null | ravulapati | null | 0 | @SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available? | null | 2015-02-19 11:04:54 -0800 | Round Rock, TX | Hawaii |
568,484,677,868,265,500 | neutral | 0.3674 | null | 0 | Southwest | null | TkerVker | null | 0 | @SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights. | null | 2015-02-19 10:58:03 -0800 | null | null |
568,484,335,747,268,600 | neutral | 1 | null | null | Southwest | null | alexster4324 | null | 0 | @SouthwestAir can I get some luv with a fallow? | null | 2015-02-19 10:56:42 -0800 | null | null |
568,483,773,467,263,000 | positive | 0.664 | null | 0 | Southwest | null | boscott73 | null | 0 | @SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past. | null | 2015-02-19 10:54:28 -0800 | Denver, Colorado | Mountain Time (US & Canada) |
568,483,386,580,439,040 | neutral | 0.6584 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons | null | 2015-02-19 10:52:55 -0800 | null | Atlantic Time (Canada) |
568,482,840,750,530,560 | negative | 1 | Flight Attendant Complaints | 0.6525 | Southwest | null | pjarnold | null | 0 | @SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around | [39.29372784, -94.71998281] | 2015-02-19 10:50:45 -0800 | null | Central Time (US & Canada) |
568,482,803,266,031,600 | neutral | 0.6429 | null | 0 | Southwest | null | geekstiel | null | 0 | @SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons | null | 2015-02-19 10:50:36 -0800 | null | Atlantic Time (Canada) |
568,482,252,168,020,000 | neutral | 1 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease | null | 2015-02-19 10:48:25 -0800 | null | Atlantic Time (Canada) |
568,481,017,876,623,360 | negative | 1 | Customer Service Issue | 0.6092 | Southwest | null | dahriowonder | null | 1 | @SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another "go-to" airliner | null | 2015-02-19 10:43:31 -0800 | West Coast | null |
568,480,653,819,453,440 | negative | 1 | Flight Booking Problems | 0.6667 | Southwest | null | jennihnp | null | 0 | @SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑 | null | 2015-02-19 10:42:04 -0800 | San Jose, CA | null |
568,479,399,273,758,700 | neutral | 1 | null | null | Southwest | null | bryceadvice | null | 0 | @SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad! | null | 2015-02-19 10:37:05 -0800 | Los Angeles, CA | Central Time (US & Canada) |
568,478,881,063,276,540 | negative | 1 | Customer Service Issue | 1 | Southwest | null | LVGully | null | 0 | @SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives??? | null | 2015-02-19 10:35:01 -0800 | Las Vegas | Pacific Time (US & Canada) |
568,478,666,868,588,540 | positive | 1 | null | null | Southwest | null | bryceadvice | null | 0 | @SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show! | null | 2015-02-19 10:34:10 -0800 | Los Angeles, CA | Central Time (US & Canada) |
568,478,536,715,120,640 | neutral | 1 | null | null | Southwest | null | vincentpowell | null | 0 | @SouthwestAir following!! My bad. | null | 2015-02-19 10:33:39 -0800 | Houston, TX | Central Time (US & Canada) |
568,478,204,190,720,000 | negative | 1 | Customer Service Issue | 0.6519 | Southwest | null | TkerVker | null | 0 | @SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat. | null | 2015-02-19 10:32:20 -0800 | null | null |
568,476,518,852,247,550 | positive | 1 | null | null | Southwest | null | MinderJoan | null | 0 | @SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday | null | 2015-02-19 10:25:38 -0800 | null | Eastern Time (US & Canada) |
568,474,442,210,283,500 | neutral | 0.6627 | null | 0 | Southwest | null | OhYouLanceyHuh | null | 0 | @SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7??? | null | 2015-02-19 10:17:23 -0800 | 508--954--305--615 | Quito |
568,471,761,051,721,700 | neutral | 0.6452 | null | 0 | Southwest | null | danteusa1 | null | 0 | @SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn | null | 2015-02-19 10:06:44 -0800 | null | null |
568,470,715,009,277,950 | positive | 0.6777 | null | null | Southwest | null | aaronaebie | null | 0 | @SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz | null | 2015-02-19 10:02:34 -0800 | Columbus, Ohio | Eastern Time (US & Canada) |
568,470,266,793,340,900 | negative | 1 | Customer Service Issue | 0.6665 | Southwest | null | CeceliaNBrady | null | 1 | @SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter | null | 2015-02-19 10:00:47 -0800 | null | Eastern Time (US & Canada) |
568,469,882,922,102,800 | negative | 1 | Lost Luggage | 1 | Southwest | null | heffery | null | 0 | @SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER | null | 2015-02-19 09:59:16 -0800 | Colorado | Mountain Time (US & Canada) |
568,469,155,709,624,300 | negative | 1 | Cancelled Flight | 0.6383 | Southwest | null | Kbaiocchi | null | 0 | @SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight.. | null | 2015-02-19 09:56:23 -0800 | CT | Eastern Time (US & Canada) |
568,468,715,819,266,050 | positive | 1 | null | null | Southwest | null | Bigtopher | null | 0 | @SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent. | null | 2015-02-19 09:54:38 -0800 | null | Arizona |
568,468,372,524,023,800 | negative | 1 | Can't Tell | 0.6806 | Southwest | null | Kbaiocchi | null | 0 | @SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again.. | null | 2015-02-19 09:53:16 -0800 | CT | Eastern Time (US & Canada) |
568,467,596,414,210,050 | negative | 1 | Customer Service Issue | 0.6701 | Southwest | null | Kbaiocchi | null | 0 | @SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455 | null | 2015-02-19 09:50:11 -0800 | CT | Eastern Time (US & Canada) |
568,467,366,780,264,450 | negative | 1 | Late Flight | 1 | Southwest | null | Kbaiocchi | null | 0 | @SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation. | null | 2015-02-19 09:49:16 -0800 | CT | Eastern Time (US & Canada) |
568,467,150,475,812,860 | negative | 1 | Late Flight | 1 | Southwest | null | Kbaiocchi | null | 0 | @SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times .. | null | 2015-02-19 09:48:24 -0800 | CT | Eastern Time (US & Canada) |
568,467,055,747,313,660 | negative | 0.6702 | Can't Tell | 0.3404 | Southwest | null | MySnobbyCX | null | 1 | @SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation. | null | 2015-02-19 09:48:02 -0800 | null | null |
568,466,642,193,104,900 | negative | 1 | Lost Luggage | 1 | Southwest | null | streetsmartsmom | null | 0 | @SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious. | null | 2015-02-19 09:46:23 -0800 | Duluth, GA | Eastern Time (US & Canada) |
568,466,550,337,876,000 | negative | 1 | Late Flight | 0.6833 | Southwest | null | Bigtopher | null | 0 | @SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment. | [39.86311565, -104.67610845] | 2015-02-19 09:46:01 -0800 | null | Arizona |
568,465,058,264,698,900 | positive | 1 | null | null | Southwest | null | MinderJoan | null | 1 | @SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons | null | 2015-02-19 09:40:06 -0800 | null | Eastern Time (US & Canada) |
568,464,940,367,007,740 | positive | 1 | null | null | Southwest | null | VictoriaJacobs | null | 0 | @SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest | null | 2015-02-19 09:39:38 -0800 | Barrie | Ontario | Canada | Eastern Time (US & Canada) |
568,464,798,926,524,400 | positive | 1 | null | null | Southwest | null | kavemankan94 | null | 0 | @SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline | null | 2015-02-19 09:39:04 -0800 | null | Alaska |
568,464,337,146,404,860 | positive | 1 | null | null | Southwest | null | X713 | null | 0 | @SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks. | null | 2015-02-19 09:37:14 -0800 | 13Curious | Eastern Time (US & Canada) |
568,463,331,251,634,200 | positive | 1 | null | null | Southwest | null | NYtoBalt | null | 0 | @SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir | null | 2015-02-19 09:33:14 -0800 | null | Eastern Time (US & Canada) |
568,463,093,568,835,600 | neutral | 0.6692 | null | null | Southwest | null | MsPersia | null | 0 | @SouthwestAir yes can do | null | 2015-02-19 09:32:17 -0800 | San Francisco | Pacific Time (US & Canada) |
568,462,314,388,656,100 | negative | 0.6915 | Flight Booking Problems | 0.3511 | Southwest | null | covika | null | 0 | @SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account. | null | 2015-02-19 09:29:11 -0800 | NorCal - Eugene - Indianapolis | Pacific Time (US & Canada) |
568,460,539,602,608,100 | positive | 1 | null | null | Southwest | null | dwitb | null | 0 | @SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights. | null | 2015-02-19 09:22:08 -0800 | United States | null |
568,460,395,544,862,700 | negative | 0.6559 | Can't Tell | 0.343 | Southwest | null | ohrebeca | null | 0 | @SouthwestAir no flights to HRL :( is this a limited route? | null | 2015-02-19 09:21:34 -0800 | minneapolis, mn | Central Time (US & Canada) |
568,458,879,220,076,540 | positive | 0.6395 | null | 0 | Southwest | null | TheLalaine | null | 0 | @SouthwestAir is really stepping up their "service"🐩 http://t.co/VQTyza6Mzu | null | 2015-02-19 09:15:32 -0800 | Space (till back in the PH) | Pacific Time (US & Canada) |
568,458,185,071,132,700 | negative | 1 | Bad Flight | 0.6923 | Southwest | null | Jaaaarin | null | 0 | @southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7 | null | 2015-02-19 09:12:47 -0800 | NM TX PA ¯\_(ツ)_/¯ | Central Time (US & Canada) |
568,457,802,059,903,000 | neutral | 1 | null | null | Southwest | null | ohrebeca | null | 0 | @SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23 | null | 2015-02-19 09:11:16 -0800 | minneapolis, mn | Central Time (US & Canada) |
568,457,761,366,781,950 | negative | 0.6477 | Customer Service Issue | 0.6477 | Southwest | null | davedunlap | null | 0 | @SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular. | null | 2015-02-19 09:11:06 -0800 | null | Pacific Time (US & Canada) |
568,457,681,855,340,540 | negative | 1 | Can't Tell | 0.3667 | Southwest | null | itshosey | null | 0 | @SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation? | null | 2015-02-19 09:10:47 -0800 | Los Angeles | Arizona |
568,456,567,835,619,300 | negative | 1 | Can't Tell | 1 | Southwest | null | davedunlap | null | 0 | @SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up? | null | 2015-02-19 09:06:21 -0800 | null | Pacific Time (US & Canada) |
568,454,986,574,602,240 | positive | 1 | null | null | Southwest | null | SupermanHopkins | null | 0 | @SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer! | null | 2015-02-19 09:00:04 -0800 | null | null |
568,454,606,675,529,700 | positive | 1 | null | null | Southwest | null | SupermanHopkins | null | 0 | @SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service! | null | 2015-02-19 08:58:34 -0800 | null | null |
568,454,418,141,614,100 | neutral | 0.6444 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?! | null | 2015-02-19 08:57:49 -0800 | null | Atlantic Time (Canada) |
568,454,304,488,673,300 | positive | 1 | null | null | Southwest | null | kimmck64 | null | 0 | @SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options | null | 2015-02-19 08:57:22 -0800 | null | Central Time (US & Canada) |
568,453,988,758,233,100 | positive | 1 | null | null | Southwest | null | jlittle100 | null | 0 | @SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights | null | 2015-02-19 08:56:06 -0800 | null | null |
568,453,818,335,129,600 | neutral | 1 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?! | null | 2015-02-19 08:55:26 -0800 | null | Atlantic Time (Canada) |
568,453,351,479,722,000 | negative | 1 | Late Flight | 0.3535 | Southwest | null | MySnobbyCX | null | 0 | @SouthwestAir, got "duped" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful | null | 2015-02-19 08:53:35 -0800 | null | null |
568,453,042,816,868,350 | neutral | 0.66 | null | null | Southwest | null | 0504Traveller | null | 0 | @SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan
http://t.co/p8Vcz4XTHM via @DispatchAlerts | null | 2015-02-19 08:52:21 -0800 | null | Central Time (US & Canada) |
568,452,051,740,413,950 | positive | 1 | null | null | Southwest | null | erinpeep | null | 0 | @SouthwestAir That would be great. Thank you! I'll send it over when you follow. | [33.05776114, -96.78169517] | 2015-02-19 08:48:25 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
568,451,916,319,096,800 | neutral | 1 | null | null | Southwest | null | 0504Traveller | null | 0 | @SouthwestAir boarding passes now compatible with #iPhone #Passbook
http://t.co/1ESmMnIZEk | null | 2015-02-19 08:47:52 -0800 | null | Central Time (US & Canada) |
568,451,244,009,742,340 | negative | 1 | Customer Service Issue | 0.36 | Southwest | null | MySnobbyCX | null | 1 | @SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice | null | 2015-02-19 08:45:12 -0800 | null | null |
568,450,643,175,866,400 | negative | 0.7021 | Customer Service Issue | 0.7021 | Southwest | null | TMP8622 | null | 0 | @SouthwestAir I already follow you and can't DM because u need to follow me back | null | 2015-02-19 08:42:49 -0800 | Tempe, AZ | Arizona |
568,448,902,011,224,060 | neutral | 1 | null | null | Southwest | null | katxc | null | 0 | @SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else. | null | 2015-02-19 08:35:54 -0800 | Chicago | Central Time (US & Canada) |
568,448,300,325,605,400 | neutral | 1 | null | null | Southwest | null | KTmBoyle | null | 0 | @SouthwestAir Can someone rebook me? Please direct message me. | null | 2015-02-19 08:33:30 -0800 | Gone West | Eastern Time (US & Canada) |
568,448,282,239,713,300 | negative | 1 | Customer Service Issue | 0.67 | Southwest | null | MySnobbyCX | null | 1 | @SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice | null | 2015-02-19 08:33:26 -0800 | null | null |
568,448,265,441,554,400 | negative | 1 | Flight Attendant Complaints | 0.6559 | Southwest | null | erin_gilley | null | 0 | @SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw. | null | 2015-02-19 08:33:22 -0800 | null | null |
568,448,242,804,871,200 | negative | 1 | Cancelled Flight | 0.337 | Southwest | null | KTmBoyle | null | 0 | @SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working. | null | 2015-02-19 08:33:16 -0800 | Gone West | Eastern Time (US & Canada) |
568,448,077,624,770,560 | positive | 1 | null | null | Southwest | null | pax7877 | null | 0 | @SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴ | null | 2015-02-19 08:32:37 -0800 | null | Hawaii |
568,447,937,929,289,700 | negative | 1 | longlines | 0.3368 | Southwest | null | slaffere | null | 0 | @SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting | null | 2015-02-19 08:32:04 -0800 | Dallas, TX | Central Time (US & Canada) |
568,447,131,431,931,900 | neutral | 1 | null | null | Southwest | null | NicholasJamz | null | 0 | @SouthwestAir question all. When will I receive my yearly bonus point accumulation? I think it's around now but not sure. Thanks! :) | [0.0, 0.0] | 2015-02-19 08:28:52 -0800 | UNICEF NYHQ | Eastern Time (US & Canada) |
568,446,993,548,206,100 | neutral | 0.6424 | null | null | Southwest | null | BitterEnd2013 | null | 0 | @SouthwestAir @FortuneMagazine. I'm flying on one right this minute | null | 2015-02-19 08:28:19 -0800 | null | null |
568,446,450,700,558,340 | positive | 1 | null | null | Southwest | null | iammmadeux | null | 0 | @SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight! | null | 2015-02-19 08:26:09 -0800 | CT | Eastern Time (US & Canada) |
568,445,415,768,477,700 | positive | 1 | null | null | Southwest | null | Omnicom | null | 0 | @SouthwestAir @FortuneMagazine Congrats! | null | 2015-02-19 08:22:02 -0800 | Worldwide | Atlantic Time (Canada) |
568,444,321,113,862,140 | positive | 1 | null | null | Southwest | null | jjturlington | null | 0 | @SouthwestAir @FortuneMagazine well deserved! | null | 2015-02-19 08:17:41 -0800 | null | null |
568,443,742,610,305,000 | neutral | 0.6313 | null | null | Southwest | null | toscanoraul | null | 0 | @SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons | null | 2015-02-19 08:15:24 -0800 | null | Pacific Time (US & Canada) |
568,443,115,415,035,900 | positive | 1 | null | null | Southwest | null | rachael_rhanna | null | 0 | @SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!! | null | 2015-02-19 08:12:54 -0800 | Sutherlin, Oregon | null |
568,442,711,910,576,100 | positive | 1 | null | null | Southwest | null | MsKrysia | null | 0 | @SouthwestAir @FortuneMagazine friendliest employees | null | 2015-02-19 08:11:18 -0800 | Virginia | Atlantic Time (Canada) |
568,441,899,402,584,060 | neutral | 0.6105 | null | 0 | Southwest | null | wxmario | null | 0 | @SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate. | null | 2015-02-19 08:08:04 -0800 | Pittsburgh, PA | Eastern Time (US & Canada) |
568,440,930,593,697,800 | neutral | 0.663 | null | 0 | Southwest | null | soopermarkus | null | 0 | @SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets | null | 2015-02-19 08:04:13 -0800 | Seattle | Pacific Time (US & Canada) |
568,440,587,411,726,340 | negative | 1 | Late Flight | 0.3417 | Southwest | null | gotschiavi | null | 0 | @SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO | null | 2015-02-19 08:02:51 -0800 | florida | Quito |
568,440,527,328,120,800 | positive | 0.6714 | null | null | Southwest | null | JessicaJNoble | null | 0 | @SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! #custexp | null | 2015-02-19 08:02:37 -0800 | La Jolla, California | null |
568,440,514,506,301,440 | neutral | 0.6819 | null | null | Southwest | null | segeorgeff | null | 3 | @southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney | null | 2015-02-19 08:02:34 -0800 | San Antonio, Texas | Tehran |
568,440,384,897,966,100 | positive | 0.6437 | null | 0 | Southwest | null | JulieMedia | null | 1 | @SouthwestAir listening center is open seating just like on their planes. #RaganDisney | null | 2015-02-19 08:02:03 -0800 | null | Eastern Time (US & Canada) |
568,440,058,895,863,800 | negative | 0.664 | Can't Tell | 0.3441 | Southwest | null | gotschiavi | null | 0 | @SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air | null | 2015-02-19 08:00:45 -0800 | florida | Quito |
568,439,748,047,581,200 | negative | 1 | Customer Service Issue | 0.3754 | Southwest | null | gotschiavi | null | 0 | @SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad. | null | 2015-02-19 07:59:31 -0800 | florida | Quito |
568,439,319,779,790,850 | negative | 1 | Customer Service Issue | 1 | Southwest | null | katxc | null | 0 | @SouthwestAir Incredibly frustrating. I emailed but still haven't received a response. | null | 2015-02-19 07:57:49 -0800 | Chicago | Central Time (US & Canada) |
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