tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,797,768,162,127,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
billyontherun
| null | 0
|
@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!!
| null |
2015-02-20 07:42:10 -0800
| null |
Eastern Time (US & Canada)
|
568,797,729,876,344,800
|
negative
| 0.6808
|
Can't Tell
| 0.3514
|
Southwest
| null |
lot223
| null | 0
|
@SouthwestAir have been doing that for hours already
| null |
2015-02-20 07:42:01 -0800
| null |
Central Time (US & Canada)
|
568,795,746,721,513,500
|
positive
| 1
| null | null |
Southwest
| null |
Mercer312
| null | 0
|
@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
| null |
2015-02-20 07:34:08 -0800
|
Dallas, TX
|
Eastern Time (US & Canada)
|
568,794,864,533,385,200
|
positive
| 1
| null | null |
Southwest
| null |
Cindy318
| null | 0
|
@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u
| null |
2015-02-20 07:30:38 -0800
|
Indiana
|
Indiana (East)
|
568,793,782,164,062,200
|
neutral
| 1
| null | null |
Southwest
| null |
Sinatra1979
| null | 0
|
@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou
| null |
2015-02-20 07:26:20 -0800
|
Ohio (by way of Nebraska)
|
Eastern Time (US & Canada)
|
568,791,283,575,201,800
|
positive
| 1
| null | null |
Southwest
| null |
Lil_Larso
| null | 0
|
@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou
| null |
2015-02-20 07:16:24 -0800
|
Grand Rapids,MI & Orlando, FL
|
Pacific Time (US & Canada)
|
568,788,357,431,447,550
|
neutral
| 0.6601
| null | null |
Southwest
| null |
lot223
| null | 0
|
@SouthwestAir what is the status on flight#122 STL-AUS?
| null |
2015-02-20 07:04:46 -0800
| null |
Central Time (US & Canada)
|
568,787,787,815,776,260
|
positive
| 1
| null | null |
Southwest
| null |
Tinygami
| null | 0
|
@SouthwestAir please do. Hate having to fly a different airline. You're my fav.
| null |
2015-02-20 07:02:30 -0800
|
Michigan
|
Tehran
|
568,787,660,266,823,700
|
negative
| 0.7128
|
Customer Service Issue
| 0.3723
|
Southwest
| null |
pjfuller
| null | 0
|
@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was
| null |
2015-02-20 07:02:00 -0800
|
10 Miles South of Nowhere
|
Central Time (US & Canada)
|
568,787,046,778,720,260
|
positive
| 0.6659
| null | null |
Southwest
| null |
LENSconcept
| null | 0
|
@SouthwestAir sure thing
| null |
2015-02-20 06:59:34 -0800
| null |
Eastern Time (US & Canada)
|
568,785,762,218,610,700
|
negative
| 0.654
|
Customer Service Issue
| 0.654
|
Southwest
| null |
elms614
| null | 0
|
@SouthwestAir why did you book my hotel twice?!?! Ahhhhh
| null |
2015-02-20 06:54:27 -0800
|
Columbus, OH
|
Eastern Time (US & Canada)
|
568,784,615,877,574,660
|
positive
| 0.3685
| null | 0
|
Southwest
| null |
carlostopeca
| null | 0
|
@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules
| null |
2015-02-20 06:49:54 -0800
| null | null |
568,784,436,428,300,300
|
positive
| 0.6955
| null | null |
Southwest
| null |
Danehowell40
| null | 0
|
@SouthwestAir Jackpot! #legroom http://t.co/ZO2iceG4lI
|
[33.67698231, -117.8647932]
|
2015-02-20 06:49:11 -0800
| null |
Pacific Time (US & Canada)
|
568,784,295,759,777,800
|
negative
| 1
|
Customer Service Issue
| 0.625
|
Southwest
| null |
parshooter321
| null | 0
|
@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!
|
[33.18882771, -96.64036423]
|
2015-02-20 06:48:38 -0800
| null | null |
568,784,239,841,431,550
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
carlostopeca
| null | 0
|
@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.
| null |
2015-02-20 06:48:24 -0800
| null | null |
568,782,761,852,596,200
|
neutral
| 0.6542
| null | null |
Southwest
| null |
svssywentz
| null | 0
|
@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!
| null |
2015-02-20 06:42:32 -0800
| null | null |
568,781,747,128,803,300
|
positive
| 1
| null | null |
Southwest
| null |
svssywentz
| null | 0
|
@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +
| null |
2015-02-20 06:38:30 -0800
| null | null |
568,781,555,784,507,400
|
negative
| 1
|
Customer Service Issue
| 0.3544
|
Southwest
| null |
BCCoble
| null | 0
|
@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them.
| null |
2015-02-20 06:37:45 -0800
|
Grand Rapids, MI
|
Central Time (US & Canada)
|
568,781,450,146,787,300
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
pjfuller
| null | 0
|
@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?
| null |
2015-02-20 06:37:19 -0800
|
10 Miles South of Nowhere
|
Central Time (US & Canada)
|
568,781,422,804,262,900
|
neutral
| 0.3389
| null | 0
|
Southwest
| null |
wagneraj
| null | 0
|
@SouthwestAir yes, thank you. Just sent DM.
| null |
2015-02-20 06:37:13 -0800
| null | null |
568,780,060,720,701,440
|
neutral
| 0.66
| null | null |
Southwest
| null |
geekstiel
| null | 0
|
@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏
| null |
2015-02-20 06:31:48 -0800
| null |
Atlantic Time (Canada)
|
568,779,480,019,251,200
|
negative
| 1
|
Bad Flight
| 0.6872
|
Southwest
| null |
rebekahcancino
| null | 0
|
@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.
| null |
2015-02-20 06:29:30 -0800
|
PHX, AZ
|
Arizona
|
568,779,073,117,245,440
|
negative
| 1
|
Can't Tell
| 0.6723
|
Southwest
| null |
rebekahcancino
| null | 0
|
@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.
| null |
2015-02-20 06:27:53 -0800
|
PHX, AZ
|
Arizona
|
568,778,893,085,290,500
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
LENSconcept
| null | 0
|
@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?
| null |
2015-02-20 06:27:10 -0800
| null |
Eastern Time (US & Canada)
|
568,778,115,956,092,900
|
negative
| 1
|
Bad Flight
| 0.6706
|
Southwest
| null |
rebekahcancino
| null | 0
|
@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(
| null |
2015-02-20 06:24:04 -0800
|
PHX, AZ
|
Arizona
|
568,777,943,104,802,800
|
negative
| 0.6632
|
Bad Flight
| 0.3474
|
Southwest
| null |
dealWHITit
| null | 0
|
@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!
| null |
2015-02-20 06:23:23 -0800
| null |
Indiana (East)
|
568,776,728,333,541,400
|
neutral
| 0.3469
| null | 0
|
Southwest
| null |
Milwaukette
| null | 0
|
@SouthwestAir Can you please follow so I can DM? Thx!
| null |
2015-02-20 06:18:34 -0800
|
Milwaukee, WI
|
Atlantic Time (Canada)
|
568,774,192,029,524,000
|
neutral
| 1
| null | null |
Southwest
| null |
tracyannmanning
| null | 0
|
@SouthwestAir sent DM
| null |
2015-02-20 06:08:29 -0800
|
Suwanee, GA
|
Pacific Time (US & Canada)
|
568,773,575,705,899,000
|
positive
| 1
| null | null |
Southwest
| null |
tradingtrainer
| null | 0
|
@SouthwestAir... I love you. Air travel doesn't get easier.
| null |
2015-02-20 06:06:02 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
568,772,912,557,133,800
|
positive
| 1
| null | null |
Southwest
| null |
chuckgose
| null | 0
|
@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.
| null |
2015-02-20 06:03:24 -0800
|
Indianapolis, IN
|
Indiana (East)
|
568,772,846,878,461,950
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
stilettoslife
| null | 0
|
@SouthwestAir Repeating this is policy is basically repeating "Fuck you" to your customers. I'll be shopping for a new airline ASAP
| null |
2015-02-20 06:03:08 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,772,817,598,050,300
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
luoyegongfu
| null | 0
|
@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.
| null |
2015-02-20 06:03:01 -0800
|
Tempe, AZ & World Wide
|
Tehran
|
568,772,614,639,845,400
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
stilettoslife
| null | 0
|
@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
| null |
2015-02-20 06:02:13 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,772,334,632,349,700
|
negative
| 1
|
Customer Service Issue
| 0.6818
|
Southwest
| null |
stilettoslife
| null | 0
|
@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???
| null |
2015-02-20 06:01:06 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,768,874,037,915,650
|
neutral
| 0.6426
| null | 0
|
Southwest
| null |
patrickisarobot
| null | 0
|
@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.
| null |
2015-02-20 05:47:21 -0800
|
In my mind
|
Mountain Time (US & Canada)
|
568,768,837,744,611,300
|
neutral
| 0.6904
| null | null |
Southwest
| null |
LegendLeng
| null | 0
|
@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas
| null |
2015-02-20 05:47:12 -0800
| null |
Central Time (US & Canada)
|
568,768,156,841,308,160
|
negative
| 1
|
Flight Booking Problems
| 0.3763
|
Southwest
| null |
luoyegongfu
| null | 0
|
@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.
| null |
2015-02-20 05:44:30 -0800
|
Tempe, AZ & World Wide
|
Tehran
|
568,764,097,015,058,400
|
neutral
| 1
| null | null |
Southwest
| null |
andylapin
| null | 0
|
@SouthwestAir it is working on a different device, though. Any help is appreciated.
| null |
2015-02-20 05:28:22 -0800
| null |
Pacific Time (US & Canada)
|
568,763,877,992,706,050
|
negative
| 1
|
Bad Flight
| 0.6452
|
Southwest
| null |
andylapin
| null | 0
|
@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.
| null |
2015-02-20 05:27:30 -0800
| null |
Pacific Time (US & Canada)
|
568,763,876,377,907,200
|
negative
| 1
|
Can't Tell
| 0.6699
|
Southwest
| null |
birdman64015
| null | 0
|
@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?
| null |
2015-02-20 05:27:29 -0800
|
Missouri, unfortunately.
|
Central Time (US & Canada)
|
568,763,245,911,126,000
|
positive
| 1
| null | null |
Southwest
| null |
Lb364
| null | 0
|
@SouthwestAir Thank you! I can't wait either :)
| null |
2015-02-20 05:24:59 -0800
| null | null |
568,763,087,689,379,840
|
negative
| 1
|
Customer Service Issue
| 0.6494
|
Southwest
| null |
tracyannmanning
| null | 0
|
@SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.
|
[40.774588, -73.8708903]
|
2015-02-20 05:24:21 -0800
|
Suwanee, GA
|
Pacific Time (US & Canada)
|
568,762,437,832,478,700
|
positive
| 1
| null | null |
Southwest
| null |
beefsnout
| null | 0
|
@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!
| null |
2015-02-20 05:21:46 -0800
|
Reno, NV, USA, Earth, Sol
|
Pacific Time (US & Canada)
|
568,761,996,973,379,600
|
negative
| 1
|
Lost Luggage
| 0.6511
|
Southwest
| null |
dman610_dave
| null | 0
|
@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.
| null |
2015-02-20 05:20:01 -0800
| null |
Atlantic Time (Canada)
|
568,760,785,113,120,800
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
birdman64015
| null | 0
|
@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!
| null |
2015-02-20 05:15:12 -0800
|
Missouri, unfortunately.
|
Central Time (US & Canada)
|
568,759,914,514,014,200
|
positive
| 1
| null | null |
Southwest
| null |
butimvikki
| null | 0
|
@SouthwestAir your employees at BWI have been amazing!
| null |
2015-02-20 05:11:45 -0800
|
D{M}V
|
Quito
|
568,758,001,856,847,900
|
positive
| 0.6509
| null | null |
Southwest
| null |
derekbarney
| null | 0
|
@SouthwestAir thanks for responding.
| null |
2015-02-20 05:04:09 -0800
|
Portsmouth, NH
|
Eastern Time (US & Canada)
|
568,755,032,138,469,400
|
negative
| 1
|
Can't Tell
| 0.3513
|
Southwest
| null |
birdman64015
| null | 0
|
@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!
| null |
2015-02-20 04:52:21 -0800
|
Missouri, unfortunately.
|
Central Time (US & Canada)
|
568,753,398,100,693,000
|
neutral
| 0.6284
| null | 0
|
Southwest
| null |
Kay2run
| null | 0
|
@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?
| null |
2015-02-20 04:45:51 -0800
|
St. Louis
|
Central Time (US & Canada)
|
568,752,276,040,495,100
|
neutral
| 0.916
| null | 0
|
Southwest
|
neutral
|
kalenski
| null | 0
|
@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?
| null |
2015-02-20 04:41:24 -0800
|
Denver
|
Mountain Time (US & Canada)
|
568,742,080,715,104,260
|
negative
| 0.6651
|
Flight Attendant Complaints
| 0.3418
|
Southwest
| null |
andylapin
| null | 0
|
@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.
| null |
2015-02-20 04:00:53 -0800
| null |
Pacific Time (US & Canada)
|
568,724,299,873,431,550
|
negative
| 1
|
longlines
| 0.3641
|
Southwest
| null |
derekbarney
| null | 0
|
@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue
| null |
2015-02-20 02:50:14 -0800
|
Portsmouth, NH
|
Eastern Time (US & Canada)
|
568,697,648,028,487,700
|
positive
| 1
| null | null |
Southwest
| null |
Lb364
| null | 0
|
@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime
| null |
2015-02-20 01:04:19 -0800
| null | null |
568,673,970,251,116,540
|
negative
| 1
|
Flight Booking Problems
| 1
|
Southwest
| null |
vdeshp2
| null | 0
|
@SouthwestAir unable to book travel right now on the website or through the app. Help!
|
[37.78915629, -122.4148408]
|
2015-02-19 23:30:14 -0800
|
San Francisco
|
Arizona
|
568,671,818,262,773,760
|
positive
| 1
| null | null |
Southwest
| null |
freehighfives
| null | 0
|
@SouthwestAir Gracias... appreciate that!
| null |
2015-02-19 23:21:41 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
568,664,266,502,479,900
|
positive
| 1
| null | null |
Southwest
| null |
JaylynCoffin
| null | 0
|
@SouthwestAir was fantastic! That's the best flight service I've ever had.
| null |
2015-02-19 22:51:41 -0800
|
Orlando Florida. (Winter Park)
| null |
568,658,885,361,438,700
|
neutral
| 0.6974
| null | null |
Southwest
| null |
linkster93
| null | 0
|
@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night. Crossed fingers. #DestinationDragons
| null |
2015-02-19 22:30:18 -0800
| null | null |
568,650,933,049,147,400
|
negative
| 0.646
|
Customer Service Issue
| 0.646
|
Southwest
| null |
ProShunks
| null | 0
|
@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch.
| null |
2015-02-19 21:58:42 -0800
| null | null |
568,644,929,595,056,100
|
negative
| 0.6524
|
Can't Tell
| 0.6524
|
Southwest
| null |
Yaardiegurl
| null | 0
|
@SouthwestAir so for an extra luggage, it cost $75????
| null |
2015-02-19 21:34:50 -0800
|
Merica
|
Alaska
|
568,639,956,622,512,100
|
negative
| 1
|
Bad Flight
| 0.6632
|
Southwest
| null |
dotcomjohn
| null | 0
|
@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?
| null |
2015-02-19 21:15:05 -0800
| null | null |
568,639,461,648,502,800
|
positive
| 0.6809
| null | null |
Southwest
| null |
jdbwaffles
| null | 0
|
@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜
| null |
2015-02-19 21:13:07 -0800
| null | null |
568,637,034,761,302,000
|
negative
| 0.6543
|
Late Flight
| 0.6543
|
Southwest
| null |
AdamLarsenn
| null | 0
|
@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??
|
[36.08029523, -115.1466466]
|
2015-02-19 21:03:28 -0800
|
Las Vegas
| null |
568,630,779,720,417,300
|
neutral
| 1
| null | null |
Southwest
| null |
HolguinAndy
| null | 0
|
@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol
|
[35.0557688, -78.9702049]
|
2015-02-19 20:38:37 -0800
| null | null |
568,629,791,869,394,940
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
ViroSciCollie
| null | 0
|
@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated
|
[32.8405223, -96.8149248]
|
2015-02-19 20:34:41 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,629,558,716,592,100
|
negative
| 0.66
|
Customer Service Issue
| 0.35
|
Southwest
| null |
teachermohler
| null | 0
|
@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed
| null |
2015-02-19 20:33:46 -0800
| null | null |
568,627,477,259,485,200
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
_ItsMeHollywood
| null | 0
|
@SouthwestAir #delayed again! You're killing me Late Flightly!
| null |
2015-02-19 20:25:29 -0800
| null | null |
568,624,572,985,004,000
|
positive
| 0.6609
| null | null |
Southwest
| null |
allymbeck
| null | 0
|
@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS
| null |
2015-02-19 20:13:57 -0800
| null | null |
568,622,676,773,703,700
|
neutral
| 1
| null | null |
Southwest
| null |
sick_beat_swift
| null | 0
|
@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons
| null |
2015-02-19 20:06:25 -0800
| null | null |
568,622,422,309,482,500
|
positive
| 0.7172
| null | null |
Southwest
| null |
sick_beat_swift
| null | 0
|
@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons
| null |
2015-02-19 20:05:24 -0800
| null | null |
568,621,312,622,657,540
|
positive
| 0.6484
| null | null |
Southwest
| null |
geekstiel
| null | 0
|
@SouthwestAir I would love to go to the Atlanta show ♥️
| null |
2015-02-19 20:01:00 -0800
| null |
Atlantic Time (Canada)
|
568,621,122,368,852,000
|
positive
| 1
| null | null |
Southwest
| null |
sick_beat_swift
| null | 0
|
@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!
| null |
2015-02-19 20:00:14 -0800
| null | null |
568,618,050,745,864,200
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
PeterSanto29
| null | 0
|
@SouthwestAir Another delay. Wow
| null |
2015-02-19 19:48:02 -0800
|
boston, ma
|
Central Time (US & Canada)
|
568,617,163,465,957,400
|
negative
| 1
|
Cancelled Flight
| 0.6806
|
Southwest
| null |
KojiFox
| null | 0
|
@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.
| null |
2015-02-19 19:44:30 -0800
|
New York City
|
Eastern Time (US & Canada)
|
568,615,365,619,662,850
|
positive
| 1
| null | null |
Southwest
| null |
lauraannB85
| null | 0
|
@SouthwestAir this would be an awesome experience #DestinationDragons
| null |
2015-02-19 19:37:22 -0800
|
North Carolina
|
Eastern Time (US & Canada)
|
568,614,676,612,964,350
|
positive
| 1
| null | null |
Southwest
| null |
THlSICKBEAT
| null | 0
|
@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU
| null |
2015-02-19 19:34:37 -0800
| null | null |
568,613,837,198,340,100
|
neutral
| 0.6236
| null | null |
Southwest
| null |
DSims3
| null | 0
|
@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?
|
[32.80223908, -117.2312804]
|
2015-02-19 19:31:17 -0800
|
San Diego, California
|
Pacific Time (US & Canada)
|
568,613,712,858,198,000
|
negative
| 1
|
Bad Flight
| 0.6771
|
Southwest
| null |
JatinAShah
| null | 0
|
@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??
| null |
2015-02-19 19:30:48 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
568,613,245,839,224,800
|
neutral
| 1
| null | null |
Southwest
| null |
_YohoKa_
| null | 0
|
@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons
| null |
2015-02-19 19:28:56 -0800
|
a cell tower
|
Mountain Time (US & Canada)
|
568,611,966,937,215,000
|
negative
| 0.66
|
Late Flight
| 0.66
|
Southwest
| null |
PlaneyJanie
| null | 0
|
@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou
| null |
2015-02-19 19:23:51 -0800
| null | null |
568,611,700,674,584,600
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
MickeySnowflake
| null | 0
|
@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?
| null |
2015-02-19 19:22:48 -0800
|
N 30°23' 0'' / W 97°44' 0''
| null |
568,611,482,780,508,160
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
collmac22
| null | 0
|
@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail
| null |
2015-02-19 19:21:56 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,611,276,026,351,600
|
negative
| 1
|
Bad Flight
| 0.3596
|
Southwest
| null |
originalwecky
| null | 0
|
@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic
| null |
2015-02-19 19:21:07 -0800
| null | null |
568,609,263,485,984,800
|
negative
| 1
|
Damaged Luggage
| 1
|
Southwest
| null |
pwdersno
| null | 0
|
@SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6
| null |
2015-02-19 19:13:07 -0800
|
Seattle
| null |
568,607,454,893,727,740
|
positive
| 0.6252
| null | null |
Southwest
| null |
CalbynSevilla
| null | 0
|
@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)
| null |
2015-02-19 19:05:56 -0800
| null | null |
568,605,955,614,642,200
|
positive
| 1
| null | null |
Southwest
| null |
MattChrisEd
| null | 0
|
@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!
| null |
2015-02-19 18:59:58 -0800
|
City of Angels
|
Pacific Time (US & Canada)
|
568,605,600,273,141,760
|
neutral
| 1
| null | null |
Southwest
| null |
itsjessme_
| null | 0
|
@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!
| null |
2015-02-19 18:58:33 -0800
| null |
Alaska
|
568,605,358,534,447,100
|
neutral
| 1
| null | null |
Southwest
| null |
newt_ripley
| null | 0
|
@SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this.
| null |
2015-02-19 18:57:36 -0800
|
Hollywood, CA
|
Pacific Time (US & Canada)
|
568,604,899,870,711,800
|
neutral
| 1
| null | null |
Southwest
| null |
Karima_Hersi
| null | 0
|
@SouthwestAir give me tickets to atlanta! I would do anything! Anything 😆
| null |
2015-02-19 18:55:46 -0800
|
Ottawa,Canada
|
Central Time (US & Canada)
|
568,604,830,291,222,500
|
negative
| 1
|
Customer Service Issue
| 0.6803
|
Southwest
| null |
julianguilfoyle
| null | 0
|
@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA
| null |
2015-02-19 18:55:30 -0800
|
Springboro, Ohio
|
Atlantic Time (Canada)
|
568,604,231,026,004,000
|
negative
| 1
|
Can't Tell
| 0.6667
|
Southwest
| null |
mrssuperdimmock
| null | 0
|
@SouthwestAir link doesn't work
| null |
2015-02-19 18:53:07 -0800
|
Lake Arrowhead, CA
|
Pacific Time (US & Canada)
|
568,597,968,405,835,800
|
neutral
| 1
| null | null |
Southwest
| null |
bhammock
| null | 0
|
@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer
| null |
2015-02-19 18:28:14 -0800
|
Queenstown, MD
|
Eastern Time (US & Canada)
|
568,596,145,456,291,840
|
negative
| 0.691
|
Customer Service Issue
| 0.348
|
Southwest
| null |
geekstiel
| null | 0
|
@SouthwestAir it'd be nice if I could get an answer, even a simple "no" would do; I just want to know. :)
| null |
2015-02-19 18:20:59 -0800
| null |
Atlantic Time (Canada)
|
568,592,809,344,819,200
|
negative
| 1
|
Late Flight
| 0.6412
|
Southwest
| null |
bluefig
| null | 0
|
@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...
| null |
2015-02-19 18:07:44 -0800
|
camas, wa
|
Alaska
|
568,591,059,602,829,300
|
positive
| 1
| null | null |
Southwest
| null |
iknowmatt2
| null | 0
|
@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL
| null |
2015-02-19 18:00:47 -0800
|
~~ Rhode Island ~~
|
Eastern Time (US & Canada)
|
568,590,782,640,164,860
|
negative
| 1
|
Bad Flight
| 0.6882
|
Southwest
| null |
freehighfives
| null | 0
|
@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM
| null |
2015-02-19 17:59:41 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
568,589,740,833,939,460
|
positive
| 1
| null | null |
Southwest
| null |
johnpitzel
| null | 0
|
@SouthwestAir It was the usually excellent SWA flight!
| null |
2015-02-19 17:55:32 -0800
|
Kansas City, Missouri
|
Central Time (US & Canada)
|
568,589,732,520,665,100
|
negative
| 0.6806
|
Late Flight
| 0.6806
|
Southwest
| null |
paindocsteve
| null | 0
|
@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6
|
[39.29345234, -94.71996208]
|
2015-02-19 17:55:30 -0800
| null |
Eastern Time (US & Canada)
|
568,588,931,379,253,250
|
negative
| 1
|
Can't Tell
| 0.6709
|
Southwest
| null |
bfitnbfab
| null | 0
|
@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load
| null |
2015-02-19 17:52:19 -0800
|
Philadelphia, PA
|
Eastern Time (US & Canada)
|
568,587,821,264,609,300
|
negative
| 1
|
Late Flight
| 0.6768
|
Southwest
| null |
kgLate Flightshow10
| null | 0
|
@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter
| null |
2015-02-19 17:47:55 -0800
|
'Zona
| null |
568,587,490,971,533,300
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
Southwest
| null |
kgLate Flightshow10
| null | 0
|
@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
| null |
2015-02-19 17:46:36 -0800
|
'Zona
| null |
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