tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3 values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10 values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6 values | airline_sentiment_gold stringclasses 3 values | name stringlengths 2 19 | negativereason_gold stringclasses 13 values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,587,424,747,511,800 | negative | 1 | Can't Tell | 0.6848 | Southwest | null | bfitnbfab | null | 0 | @SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels | null | 2015-02-19 17:46:20 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
568,587,228,353,585,150 | negative | 1 | Late Flight | 1 | Southwest | null | kgLate Flightshow10 | null | 0 | @SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min.... | null | 2015-02-19 17:45:33 -0800 | 'Zona | null |
568,586,882,600,161,300 | negative | 1 | Late Flight | 0.6844 | Southwest | null | MySnobbyCX | null | 0 | @SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice | null | 2015-02-19 17:44:11 -0800 | null | null |
568,586,231,409,475,600 | neutral | 0.689 | null | 0 | Southwest | null | Grime145 | null | 0 | @SouthwestAir seems like you could make more money by opening up seats on a more desirable flight. | null | 2015-02-19 17:41:36 -0800 | null | Eastern Time (US & Canada) |
568,585,356,586,586,100 | positive | 1 | null | null | Southwest | null | Salem_Eways | null | 0 | @SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks! | null | 2015-02-19 17:38:07 -0800 | null | null |
568,584,029,106,266,100 | positive | 1 | null | null | Southwest | null | YavesEllis | null | 0 | @SouthwestAir thanks for adding straight flights from Columbus to Oakland! | null | 2015-02-19 17:32:50 -0800 | ÜT: 34.621818,-82.614032 | Eastern Time (US & Canada) |
568,582,794,340,896,800 | positive | 0.6667 | null | null | Southwest | null | NormaG348 | null | 0 | @SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline | null | 2015-02-19 17:27:56 -0800 | null | null |
568,582,726,875,516,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | CassandraWE | null | 0 | @SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight! | null | 2015-02-19 17:27:40 -0800 | null | Quito |
568,582,374,549,807,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | CassandraWE | null | 0 | @SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV? | null | 2015-02-19 17:26:16 -0800 | null | Quito |
568,581,984,055,906,300 | neutral | 1 | null | null | Southwest | null | jolexa | null | 0 | @southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website? | null | 2015-02-19 17:24:43 -0800 | Minnesota, USA | Central Time (US & Canada) |
568,581,908,075,933,700 | negative | 0.9658 | Bad Flight | 0.6623 | Southwest | negative | abyrley | Bad Flight | 1 | @SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent. | null | 2015-02-19 17:24:25 -0800 | Raleigh, NC | null |
568,579,873,926,746,100 | positive | 0.6344 | null | 0 | Southwest | null | ksteinkamp | null | 0 | @SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board. | null | 2015-02-19 17:16:20 -0800 | Iowa | Central Time (US & Canada) |
568,578,381,320,597,500 | negative | 0.6603 | Can't Tell | 0.6603 | Southwest | null | looselydraped | null | 0 | @SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it. | null | 2015-02-19 17:10:24 -0800 | null | Central Time (US & Canada) |
568,578,230,933,979,140 | negative | 1 | Cancelled Flight | 0.6547 | Southwest | null | looselydraped | null | 0 | @SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc! | null | 2015-02-19 17:09:48 -0800 | null | Central Time (US & Canada) |
568,578,057,293,807,600 | neutral | 1 | null | null | Southwest | null | itsjessme_ | null | 1 | @SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons | null | 2015-02-19 17:09:07 -0800 | null | Alaska |
568,575,335,148,580,860 | positive | 1 | null | null | Southwest | null | NickStewart140 | null | 0 | @SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done! | null | 2015-02-19 16:58:18 -0800 | Northern Virginia | Eastern Time (US & Canada) |
568,575,202,713,583,600 | negative | 1 | Can't Tell | 0.3506 | Southwest | null | Grime145 | null | 0 | @SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me. | null | 2015-02-19 16:57:46 -0800 | null | Eastern Time (US & Canada) |
568,574,960,035,360,800 | negative | 1 | Bad Flight | 1 | Southwest | null | John_Corl | null | 0 | @SouthwestAir and now no wifi??? Come on. | null | 2015-02-19 16:56:48 -0800 | Rochester, NY | Quito |
568,574,614,110,117,900 | negative | 1 | Late Flight | 1 | Southwest | null | John_Corl | null | 2 | @SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk | null | 2015-02-19 16:55:26 -0800 | Rochester, NY | Quito |
568,573,661,378,175,000 | positive | 1 | null | null | Southwest | null | CWiesmore | null | 0 | @SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go! | [36.0931536, -86.6973554] | 2015-02-19 16:51:39 -0800 | Chicago | Central Time (US & Canada) |
568,573,057,184,473,100 | positive | 1 | null | null | Southwest | null | destryfields | null | 0 | @SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup | null | 2015-02-19 16:49:15 -0800 | Chicago | Pacific Time (US & Canada) |
568,572,506,300,244,000 | positive | 1 | null | null | Southwest | null | walterbiscardi | null | 0 | @SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience. | null | 2015-02-19 16:47:03 -0800 | Atlanta | Eastern Time (US & Canada) |
568,571,900,596,772,860 | negative | 1 | Bad Flight | 0.3553 | Southwest | null | CWiesmore | null | 0 | @SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND | [36.1293776, -86.6699252] | 2015-02-19 16:44:39 -0800 | Chicago | Central Time (US & Canada) |
568,571,242,627,903,500 | neutral | 1 | null | null | Southwest | null | hvroberts | null | 0 | @SouthwestAir good to know. Perhaps it was execution then. | null | 2015-02-19 16:42:02 -0800 | ÜT: 33.648576,-117.898653 | Pacific Time (US & Canada) |
568,571,203,553,599,500 | negative | 1 | Late Flight | 1 | Southwest | null | MichaelALopezJr | null | 0 | @SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job. | null | 2015-02-19 16:41:53 -0800 | San Antonio, TX | Central Time (US & Canada) |
568,571,021,554,556,900 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | John_Corl | null | 0 | @SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook. | null | 2015-02-19 16:41:09 -0800 | Rochester, NY | Quito |
568,570,374,335,524,860 | positive | 1 | null | null | Southwest | null | AMiltx3 | null | 0 | “@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️ | null | 2015-02-19 16:38:35 -0800 | null | Central Time (US & Canada) |
568,570,219,951,554,560 | negative | 1 | Lost Luggage | 0.6606 | Southwest | null | lillcheeks | null | 0 | @SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!! | null | 2015-02-19 16:37:58 -0800 | null | null |
568,568,900,767,653,900 | positive | 1 | null | null | Southwest | null | DStein026 | null | 0 | @SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍 | null | 2015-02-19 16:32:44 -0800 | null | null |
568,567,255,291,703,300 | positive | 0.6819 | null | null | Southwest | null | itsjessme_ | null | 0 | @SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing. | null | 2015-02-19 16:26:11 -0800 | null | Alaska |
568,566,331,169,247,200 | neutral | 0.6667 | null | 0 | Southwest | null | mikeroblescomic | null | 0 | @SouthwestAir DM Sent. | null | 2015-02-19 16:22:31 -0800 | New York City/San Antonio | Central Time (US & Canada) |
568,565,615,327,227,900 | neutral | 1 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir can you please DM me? I have a question for you :) | null | 2015-02-19 16:19:40 -0800 | null | Atlantic Time (Canada) |
568,565,272,824,582,140 | neutral | 1 | null | null | Southwest | null | AdrienneCorn | null | 0 | @SouthwestAir done.0 | null | 2015-02-19 16:18:19 -0800 | Nashville/Franklin | Central Time (US & Canada) |
568,563,550,475,698,200 | negative | 0.6636 | Bad Flight | 0.6636 | Southwest | null | hwulczyn | null | 0 | @SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?! | null | 2015-02-19 16:11:28 -0800 | null | Eastern Time (US & Canada) |
568,563,324,704,706,560 | neutral | 0.6769 | null | 0 | Southwest | null | martr152 | null | 0 | @SouthwestAir sent | null | 2015-02-19 16:10:34 -0800 | null | null |
568,562,849,447,948,300 | negative | 1 | Late Flight | 1 | Southwest | null | MySnobbyCX | null | 0 | @SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice | null | 2015-02-19 16:08:41 -0800 | null | null |
568,562,728,585,064,450 | positive | 1 | null | null | Southwest | null | bjpoppe | null | 0 | @SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco. | null | 2015-02-19 16:08:12 -0800 | Columbus, Ohio | Eastern Time (US & Canada) |
568,562,631,616,942,100 | positive | 1 | null | null | Southwest | null | md11pilotms | null | 0 | @SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️ | null | 2015-02-19 16:07:49 -0800 | null | Eastern Time (US & Canada) |
568,560,904,469,684,200 | neutral | 0.6559 | null | 0 | Southwest | null | wclsc59 | null | 0 | @SouthwestAir will you please work out a contract with @triflight to offer service there.. | null | 2015-02-19 16:00:57 -0800 | johnson city tn | null |
568,559,381,295,407,100 | neutral | 0.6905 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir please reply to my DM ♥️ | null | 2015-02-19 15:54:54 -0800 | null | Atlantic Time (Canada) |
568,559,216,912,416,800 | neutral | 1 | null | null | Southwest | null | martr152 | null | 0 | @SouthwestAir you're going to compensate us for the two plane changes in Atlanta right? | null | 2015-02-19 15:54:15 -0800 | null | null |
568,559,061,668,507,650 | negative | 0.6619 | Bad Flight | 0.3607 | Southwest | null | RedArmyHooligan | null | 0 | @SouthwestAir next up: enforcing your boarding procedure. | null | 2015-02-19 15:53:38 -0800 | Plain Ol Plano, TX | null |
568,558,819,959,119,900 | negative | 0.6327 | Bad Flight | 0.3265 | Southwest | null | scoutout | null | 0 | @SouthwestAir Roger wilco. | null | 2015-02-19 15:52:40 -0800 | Lincoln, RI | Eastern Time (US & Canada) |
568,556,874,439,790,600 | neutral | 1 | null | null | Southwest | null | Traceyd14 | null | 0 | @SouthwestAir How do I enter passport information on an existing reservation before check in? | null | 2015-02-19 15:44:56 -0800 | null | null |
568,555,484,589,871,100 | neutral | 0.6871 | null | null | Southwest | null | itsjessme_ | null | 0 | @SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome! | null | 2015-02-19 15:39:25 -0800 | null | Alaska |
568,553,101,587,832,800 | positive | 0.7065 | null | 0 | Southwest | null | jwfitz12 | null | 0 | @SouthwestAir nvm, gate said they're holding connections. Thanks for quick response! | null | 2015-02-19 15:29:57 -0800 | Chapel Hill | Eastern Time (US & Canada) |
568,552,809,555,103,740 | neutral | 1 | null | null | Southwest | null | AgroEquipment | null | 0 | @SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq | null | 2015-02-19 15:28:47 -0800 | Uvalde, TX | Central Time (US & Canada) |
568,551,937,185,951,740 | negative | 1 | Late Flight | 1 | Southwest | null | RedArmyHooligan | null | 0 | @SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge | null | 2015-02-19 15:25:19 -0800 | Plain Ol Plano, TX | null |
568,550,726,311,346,200 | negative | 0.6596 | Flight Booking Problems | 0.6596 | Southwest | null | saianel | null | 0 | @SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept | [30.20650347, -97.74889927] | 2015-02-19 15:20:30 -0800 | Texas | Mountain Time (US & Canada) |
568,549,781,502,496,800 | positive | 1 | null | null | Southwest | null | callmemrssachs | null | 0 | @SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool. | null | 2015-02-19 15:16:45 -0800 | sacramento.ca.usa | Arizona |
568,548,764,484,542,460 | positive | 1 | null | null | Southwest | null | carleymine | null | 0 | @SouthwestAir has some of the best airfare prices! Gotta LUV them :) | null | 2015-02-19 15:12:43 -0800 | Columbia, Mo. | Central Time (US & Canada) |
568,548,629,973,209,100 | negative | 1 | Late Flight | 1 | Southwest | null | jwfitz12 | null | 0 | @SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2 | null | 2015-02-19 15:12:11 -0800 | Chapel Hill | Eastern Time (US & Canada) |
568,546,953,262,436,350 | positive | 1 | null | null | Southwest | null | WOOKesq | null | 0 | @SouthwestAir thank you, will do | null | 2015-02-19 15:05:31 -0800 | catch me if you can | Eastern Time (US & Canada) |
568,546,414,604,750,850 | negative | 1 | Can't Tell | 0.6567 | Southwest | null | timothy_hiatt | null | 0 | @SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same. | [0.0, 0.0] | 2015-02-19 15:03:22 -0800 | Chicago, IL | null |
568,545,857,332,588,540 | negative | 0.6713 | Late Flight | 0.6713 | Southwest | null | currentlyjoseph | null | 0 | @SouthwestAir flight # 317 | null | 2015-02-19 15:01:10 -0800 | bev. hills! | Eastern Time (US & Canada) |
568,543,965,026,390,000 | neutral | 1 | null | null | Southwest | null | shayhooke | null | 1 | @SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv | null | 2015-02-19 14:53:38 -0800 | null | Pacific Time (US & Canada) |
568,543,722,943,615,000 | neutral | 0.6804 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏 | null | 2015-02-19 14:52:41 -0800 | null | Atlantic Time (Canada) |
568,542,896,539,873,300 | neutral | 1 | null | null | Southwest | null | pancho_joe | null | 0 | “@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though" 4 the record,I didn't leave the 80's, the 80's left me | null | 2015-02-19 14:49:24 -0800 | McKinney, Texas | null |
568,542,364,207,325,200 | positive | 0.3708 | null | 0 | Southwest | null | campnhike75 | null | 0 | @SouthwestAir :( Thanks for the opportunity... | null | 2015-02-19 14:47:17 -0800 | indiana | Hawaii |
568,541,825,092,304,900 | negative | 1 | Can't Tell | 0.6429 | Southwest | null | TheeSamSanders | null | 0 | @SouthwestAir don't ever tweet me again | null | 2015-02-19 14:45:08 -0800 | On It | Quito |
568,539,903,979,446,300 | negative | 1 | Customer Service Issue | 0.68 | Southwest | null | TyMcNeely | null | 0 | @SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4. | null | 2015-02-19 14:37:30 -0800 | Austin, TX | Central Time (US & Canada) |
568,539,290,344,402,940 | negative | 1 | Can't Tell | 1 | Southwest | null | TheeSamSanders | null | 0 | @SouthwestAir might be the worst airline ever | null | 2015-02-19 14:35:04 -0800 | On It | Quito |
568,539,193,669,914,600 | positive | 1 | null | null | Southwest | null | Creative_Advant | null | 0 | @SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you | null | 2015-02-19 14:34:41 -0800 | US | Eastern Time (US & Canada) |
568,538,790,244,909,060 | positive | 1 | null | null | Southwest | null | JackieFromSpace | null | 0 | @SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH | null | 2015-02-19 14:33:05 -0800 | Los Angeles | Arizona |
568,538,599,903,244,300 | negative | 1 | Customer Service Issue | 0.368 | Southwest | null | _troyjohnson | null | 1 | @SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day. | null | 2015-02-19 14:32:19 -0800 | San Diego | Pacific Time (US & Canada) |
568,538,034,947,297,300 | positive | 1 | null | null | Southwest | null | PLLMyObsessionn | null | 0 | @SouthwestAir thank you! | null | 2015-02-19 14:30:05 -0800 | We know all so follow -A | null |
568,536,883,199,746,050 | neutral | 1 | null | null | Southwest | null | PLLMyObsessionn | null | 0 | @SouthwestAir yes please | null | 2015-02-19 14:25:30 -0800 | We know all so follow -A | null |
568,535,948,042,104,800 | positive | 1 | null | null | Southwest | null | WeebDaCat | null | 0 | @SouthwestAir ok, gotcha! ✈️😃👍 | null | 2015-02-19 14:21:47 -0800 | Calgary AB Canada | Mountain Time (US & Canada) |
568,535,604,159,332,350 | negative | 1 | Bad Flight | 1 | Southwest | null | rbethmann | null | 0 | @SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included. | null | 2015-02-19 14:20:25 -0800 | null | null |
568,533,372,709,908,500 | positive | 0.6155 | null | 0 | Southwest | null | MaryWallYall | null | 0 | @SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks... | null | 2015-02-19 14:11:33 -0800 | Chicago | Central Time (US & Canada) |
568,531,207,459,221,500 | neutral | 1 | null | null | Southwest | null | sammi_jon3s | null | 1 | @SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for.... | null | 2015-02-19 14:02:57 -0800 | null | null |
568,531,187,481,706,500 | neutral | 1 | null | null | Southwest | null | livvyports16 | null | 1 | @SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us. | null | 2015-02-19 14:02:52 -0800 | null | null |
568,531,043,805,999,100 | neutral | 1 | null | null | Southwest | null | sammi_jon3s | null | 0 | @SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way? | null | 2015-02-19 14:02:18 -0800 | null | null |
568,531,035,723,604,000 | positive | 0.6607 | null | null | Southwest | null | livvyports16 | null | 1 | @SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ? | null | 2015-02-19 14:02:16 -0800 | null | null |
568,531,020,267,458,560 | positive | 1 | null | null | Southwest | null | stefughknee | null | 0 | @SouthwestAir thank you! ❤️❤️❤️ you guys! | null | 2015-02-19 14:02:12 -0800 | null | null |
568,528,678,671,360,000 | negative | 0.6854 | Can't Tell | 0.3708 | Southwest | null | MaryWallYall | null | 0 | @SouthwestAir my trip is a month away...why do you consider it "around the corner"? Is that a setting I can change? | null | 2015-02-19 13:52:54 -0800 | Chicago | Central Time (US & Canada) |
568,526,769,373,859,840 | neutral | 0.6709 | null | null | Southwest | null | DSauvinet | null | 0 | @SouthwestAir CEO Gary Kelly, "You all are absolutely my heroes!" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ | null | 2015-02-19 13:45:19 -0800 | Washington DC | null |
568,525,573,175,136,260 | neutral | 1 | null | null | Southwest | null | PeterQuintas | null | 0 | @southwestair *any site*? gmail, facebook, etc. | null | 2015-02-19 13:40:33 -0800 | Tampa Bay (Chicago native) | Quito |
568,524,407,850,688,500 | positive | 0.6735 | null | null | Southwest | null | DSauvinet | null | 0 | @SouthwestAir CEO Gary Kelly, "We are America's most loved and most flown airline!" #SouthwestRally #BWI #bestemployees #swaculture #swapic | null | 2015-02-19 13:35:56 -0800 | Washington DC | null |
568,524,265,663,803,400 | negative | 1 | Bad Flight | 1 | Southwest | null | PeterQuintas | null | 0 | @SouthwestAir I tried again with your in-flight wifi #fail | null | 2015-02-19 13:35:22 -0800 | Tampa Bay (Chicago native) | Quito |
568,523,935,853,051,900 | negative | 0.6688 | Flight Booking Problems | 0.3526 | Southwest | null | Annabelle439 | null | 0 | @SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear? | null | 2015-02-19 13:34:03 -0800 | New York City | Quito |
568,523,051,853,197,300 | positive | 1 | null | null | Southwest | null | DreSparkles | null | 0 | @SouthwestAir @DreSparkles Thank you! I finally made it to my destination | [34.0658388, -117.5711653] | 2015-02-19 13:30:32 -0800 | Gridley, CA. | Pacific Time (US & Canada) |
568,520,773,444,309,000 | positive | 0.643 | null | 0 | Southwest | null | ladyaustin96 | null | 0 | @SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!! | null | 2015-02-19 13:21:29 -0800 | Florida | Eastern Time (US & Canada) |
568,519,360,953,716,740 | neutral | 1 | null | null | Southwest | null | MikeWJZ | null | 1 | @SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ | [39.28859449, -76.61832385] | 2015-02-19 13:15:52 -0800 | schuhm@wjz.com | Eastern Time (US & Canada) |
568,519,214,211,813,400 | negative | 1 | Late Flight | 1 | Southwest | null | pnutbuttrnjille | null | 0 | @SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh | null | 2015-02-19 13:15:17 -0800 | san diego, CA | null |
568,518,406,959,312,900 | neutral | 1 | null | null | Southwest | null | stefughknee | null | 0 | @SouthwestAir when can I start Flight Booking Problems for next years super bowl time? 😩#help | null | 2015-02-19 13:12:05 -0800 | null | null |
568,515,166,410,653,700 | neutral | 0.6659 | null | null | Southwest | null | Erinopie | null | 0 | @SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you! | null | 2015-02-19 12:59:12 -0800 | Silicon Valley, CA | Pacific Time (US & Canada) |
568,514,819,369,754,600 | negative | 1 | Flight Attendant Complaints | 0.6904 | Southwest | null | crescentcitylaw | null | 0 | @SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem? | null | 2015-02-19 12:57:50 -0800 | New Orleans, Louisiana | Central Time (US & Canada) |
568,513,072,819,646,460 | negative | 0.6515 | Customer Service Issue | 0.6515 | Southwest | null | LindseyCason | null | 0 | @SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put "on hold" but actually was hung up on. | null | 2015-02-19 12:50:53 -0800 | Houston | Central Time (US & Canada) |
568,513,003,307,429,900 | positive | 0.6634 | null | null | Southwest | null | SamMurphy_17 | null | 0 | @SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir | null | 2015-02-19 12:50:37 -0800 | Omaha | Eastern Time (US & Canada) |
568,511,254,530,101,250 | neutral | 1 | null | null | Southwest | null | krisnaturally | null | 0 | @SouthwestAir thank you. Please follow and I will send. | null | 2015-02-19 12:43:40 -0800 | Boca Raton, FL | Eastern Time (US & Canada) |
568,510,632,930,050,050 | positive | 1 | null | null | Southwest | null | jbrauninger500 | null | 0 | @SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks. | null | 2015-02-19 12:41:11 -0800 | iPhone: 38.639580,-90.237061 | Central Time (US & Canada) |
568,510,570,799,869,950 | positive | 1 | null | null | Southwest | null | JoshWinkles | null | 0 | Thanks @SouthwestAir ! #heartlanta | null | 2015-02-19 12:40:57 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
568,506,661,373,145,100 | neutral | 1 | null | null | Southwest | null | MixMasterDJSrv | null | 0 | @SouthwestAir any idea if there will be any "spring sales" soon for travel from Late Flight August to early September? Going from PA to LAX. | [41.24222981, -77.02647239] | 2015-02-19 12:25:25 -0800 | Williamsport, Pa | Eastern Time (US & Canada) |
568,505,615,208,693,760 | positive | 1 | null | null | Southwest | null | MCarlucci | null | 0 | @SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the "rock" version) | null | 2015-02-19 12:21:15 -0800 | SEA | Pacific Time (US & Canada) |
568,504,198,385,373,200 | negative | 1 | longlines | 0.6842 | Southwest | null | elisegraham | null | 0 | @SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline | null | 2015-02-19 12:15:37 -0800 | NYC or a plane | Eastern Time (US & Canada) |
568,502,870,435,336,200 | neutral | 0.6774 | null | null | Southwest | null | 1KingMeech | null | 0 | @SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂 | null | 2015-02-19 12:10:21 -0800 | Somewhere living life.... | Central Time (US & Canada) |
568,502,289,402,630,140 | positive | 1 | null | null | Southwest | null | itsjessme_ | null | 0 | @SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help? | null | 2015-02-19 12:08:02 -0800 | null | Alaska |
568,502,021,390,786,560 | negative | 0.6954 | Can't Tell | 0.3648 | Southwest | null | damonvonn | null | 0 | @SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list? | null | 2015-02-19 12:06:58 -0800 | Los Angeles | Pacific Time (US & Canada) |
568,498,076,962,451,460 | negative | 0.6485 | Customer Service Issue | 0.6485 | Southwest | null | Milenomics | null | 0 | @SouthwestAir @saianel You could have just said "We don't know" | null | 2015-02-19 11:51:18 -0800 | null | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.