tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,208,219,072,991,200
|
negative
| 0.6923
|
Customer Service Issue
| 0.6923
|
Southwest
| null |
Andieeejo
| null | 0
|
@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5
| null |
2015-02-21 10:53:09 -0800
| null | null |
569,208,051,145,650,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jaretgordon
| null | 0
|
@SouthwestAir hire more customer service agents. And hour and a half is too long to hold
| null |
2015-02-21 10:52:29 -0800
| null |
Central Time (US & Canada)
|
569,207,912,251,289,600
|
positive
| 1
| null | null |
Southwest
| null |
rutty1221
| null | 0
|
@SouthwestAir DM sent. Thanks for the help!
| null |
2015-02-21 10:51:56 -0800
|
San Diego, CA
| null |
569,207,235,953,307,650
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
sgodsay
| null | 0
|
@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed
| null |
2015-02-21 10:49:15 -0800
|
Roxbury Crossing, MA
|
Quito
|
569,207,022,597,509,100
|
negative
| 1
|
Cancelled Flight
| 0.6885
|
Southwest
| null |
Jason_Penix
| null | 0
|
@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!
| null |
2015-02-21 10:48:24 -0800
|
Indiana...Our Indiana
|
Eastern Time (US & Canada)
|
569,206,711,443,181,600
|
positive
| 1
| null | null |
Southwest
| null |
bgr1061
| null | 0
|
@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!
|
[38.90385896, -76.51625101]
|
2015-02-21 10:47:10 -0800
|
Austin
| null |
569,206,447,608,877,060
|
negative
| 0.6438
|
Can't Tell
| 0.6438
|
Southwest
| null |
Tweeter_mom_
| null | 0
|
@SouthwestAir What do you call that??!!
| null |
2015-02-21 10:46:07 -0800
|
Florida
|
Eastern Time (US & Canada)
|
569,206,387,483,525,100
|
neutral
| 0.6941
| null | 0
|
Southwest
| null |
stacymichael14
| null | 0
|
@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off
| null |
2015-02-21 10:45:52 -0800
| null | null |
569,206,183,283,843,100
|
negative
| 0.65
|
Can't Tell
| 0.3609
|
Southwest
| null |
Tweeter_mom_
| null | 0
|
@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.
| null |
2015-02-21 10:45:04 -0800
|
Florida
|
Eastern Time (US & Canada)
|
569,206,152,510,226,400
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
Southwest
| null |
stacymichael14
| null | 0
|
@SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry
| null |
2015-02-21 10:44:56 -0800
| null | null |
569,206,071,081,832,450
|
neutral
| 1
| null | null |
Southwest
| null |
__betrayal
| null | 0
|
@SouthwestAir can you follow and we'll proceed?
| null |
2015-02-21 10:44:37 -0800
| null |
Central Time (US & Canada)
|
569,205,327,465,476,100
|
negative
| 1
|
Flight Attendant Complaints
| 0.6421
|
Southwest
| null |
Tweeter_mom_
| null | 0
|
@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it
| null |
2015-02-21 10:41:40 -0800
|
Florida
|
Eastern Time (US & Canada)
|
569,204,914,649,489,400
|
negative
| 1
|
Can't Tell
| 0.3498
|
Southwest
| null |
Tweeter_mom_
| null | 0
|
@SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there
| null |
2015-02-21 10:40:01 -0800
|
Florida
|
Eastern Time (US & Canada)
|
569,204,692,401,590,300
|
neutral
| 0.6667
| null | 0
|
Southwest
| null |
__betrayal
| null | 0
|
@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?
| null |
2015-02-21 10:39:08 -0800
| null |
Central Time (US & Canada)
|
569,204,474,155,282,400
|
negative
| 0.6563
|
Bad Flight
| 0.6563
|
Southwest
| null |
Tweeter_mom_
| null | 0
|
@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
| null |
2015-02-21 10:38:16 -0800
|
Florida
|
Eastern Time (US & Canada)
|
569,204,038,811,717,600
|
negative
| 0.7097
|
Customer Service Issue
| 0.3656
|
Southwest
| null |
katieaune
| null | 0
|
@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!
| null |
2015-02-21 10:36:32 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,203,705,750,237,200
|
negative
| 1
|
Customer Service Issue
| 0.6588
|
Southwest
| null |
rutty1221
| null | 0
|
@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?
| null |
2015-02-21 10:35:13 -0800
|
San Diego, CA
| null |
569,203,468,419,751,940
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
ItsDTruth
| null | 0
|
@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL
| null |
2015-02-21 10:34:16 -0800
|
North Texas
|
Central Time (US & Canada)
|
569,202,278,298,755,100
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jsanner2
| null | 0
|
@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...
| null |
2015-02-21 10:29:33 -0800
| null | null |
569,202,179,476,754,400
|
negative
| 1
|
Lost Luggage
| 0.6452
|
Southwest
| null |
AyoVix
| null | 0
|
@SouthwestAir is really gonna hear my mouth about this bag situation.
| null |
2015-02-21 10:29:09 -0800
|
JerseyNY✈ATL
|
Central Time (US & Canada)
|
569,201,464,658,173,950
|
negative
| 1
|
Customer Service Issue
| 0.6413
|
Southwest
| null |
itsEiBE
| null | 0
|
@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.
| null |
2015-02-21 10:26:19 -0800
|
Lost In The Ether
|
Central Time (US & Canada)
|
569,200,932,577,280,000
|
negative
| 1
|
Customer Service Issue
| 0.6792
|
Southwest
| null |
igdaloff
| null | 0
|
@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.
| null |
2015-02-21 10:24:12 -0800
|
New York, NY
|
Mountain Time (US & Canada)
|
569,197,910,895,812,600
|
neutral
| 1
| null | null |
Southwest
| null |
musiccargirl14
| null | 0
|
@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢
| null |
2015-02-21 10:12:11 -0800
|
NH
|
Central Time (US & Canada)
|
569,197,350,901,714,940
|
negative
| 1
|
Customer Service Issue
| 0.6693
|
Southwest
| null |
jmwait
| null | 0
|
.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.
| null |
2015-02-21 10:09:58 -0800
| null |
Eastern Time (US & Canada)
|
569,195,435,736,244,200
|
neutral
| 0.6581
| null | null |
Southwest
| null |
mea80401
| null | 0
|
@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA
| null |
2015-02-21 10:02:21 -0800
|
Colorado
| null |
569,194,554,290,774,000
|
positive
| 1
| null | null |
Southwest
| null |
jlog211
| null | 2
|
@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
| null |
2015-02-21 09:58:51 -0800
|
Louisville, KY
|
Eastern Time (US & Canada)
|
569,192,081,618,370,560
|
positive
| 0.6495
| null | null |
Southwest
| null |
MRCSDPatrick
| null | 0
|
@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv
| null |
2015-02-21 09:49:01 -0800
|
San Diego, Ca
| null |
569,189,483,469,410,300
|
neutral
| 0.6559
| null | null |
Southwest
| null |
ThePeachReview
| null | 0
|
@SouthwestAir k thanks :)
| null |
2015-02-21 09:38:42 -0800
|
Atlanta, GA
| null |
569,188,394,716,278,800
|
negative
| 1
|
Customer Service Issue
| 0.6513
|
Southwest
| null |
davidgoodson71
| null | 0
|
@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
| null |
2015-02-21 09:34:22 -0800
| null | null |
569,186,384,121,954,300
|
neutral
| 1
| null | null |
Southwest
| null |
jenicalindy
| null | 0
|
@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons
| null |
2015-02-21 09:26:23 -0800
|
Salt Lake City, UT
| null |
569,186,177,238,110,200
|
neutral
| 0.6566
| null | 0
|
Southwest
| null |
davidgoodson71
| null | 0
|
@SouthwestAir it's never too Late Flight to do the right thing
| null |
2015-02-21 09:25:34 -0800
| null | null |
569,185,684,268,789,760
|
negative
| 0.6696
|
Can't Tell
| 0.3571
|
Southwest
| null |
MateoL13
| null | 0
|
@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
| null |
2015-02-21 09:23:36 -0800
|
KC
| null |
569,184,886,424,268,800
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
suezquesteen
| null | 0
|
@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.
| null |
2015-02-21 09:20:26 -0800
|
Murfreesboro, TN
|
Central Time (US & Canada)
|
569,184,833,361,936,400
|
neutral
| 0.6843
| null | 0
|
Southwest
| null |
BavarianLin
| null | 0
|
@SouthwestAir I DM'd you
|
[30.26196639, -97.75945775]
|
2015-02-21 09:20:13 -0800
|
New Jersey / Munich
|
Eastern Time (US & Canada)
|
569,183,494,259,273,700
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
AnthonyLambkin
| null | 0
|
@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5
| null |
2015-02-21 09:14:54 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
569,183,099,495,383,040
|
negative
| 1
|
Can't Tell
| 0.6906
|
Southwest
| null |
Shivener
| null | 0
|
@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline
| null |
2015-02-21 09:13:20 -0800
| null |
Quito
|
569,181,890,998,964,200
|
negative
| 0.6403
|
Customer Service Issue
| 0.6403
|
Southwest
| null |
cjangla
| null | 0
|
@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
| null |
2015-02-21 09:08:32 -0800
| null |
Central Time (US & Canada)
|
569,181,243,385,909,250
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
MateoL13
| null | 0
|
@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP.
| null |
2015-02-21 09:05:57 -0800
|
KC
| null |
569,180,845,594,046,460
|
neutral
| 1
| null | null |
Southwest
| null |
InuAtah
| null | 0
|
@SouthwestAir greetings
| null |
2015-02-21 09:04:23 -0800
|
Abuja
| null |
569,180,541,662,027,800
|
positive
| 1
| null | null |
Southwest
| null |
amyvenezia
| null | 0
|
@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU
| null |
2015-02-21 09:03:10 -0800
|
The Universe
|
Pacific Time (US & Canada)
|
569,180,531,742,486,500
|
negative
| 1
|
Customer Service Issue
| 0.6545
|
Southwest
| null |
Shivener
| null | 0
|
@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!
| null |
2015-02-21 09:03:08 -0800
| null |
Quito
|
569,179,898,532,761,600
|
negative
| 1
|
Customer Service Issue
| 0.9256
|
Southwest
|
negative
|
HDTeem
|
Customer Service Issue
| 0
|
@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez
| null |
2015-02-21 09:00:37 -0800
|
Baton Rouge, LA
|
Central Time (US & Canada)
|
569,179,843,247,517,700
|
negative
| 1
|
Lost Luggage
| 0.6809
|
Southwest
| null |
SBBurkeJewelry
| null | 0
|
@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.
| null |
2015-02-21 09:00:24 -0800
| null |
Quito
|
569,179,631,409,958,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
dan_humboldt
| null | 0
|
@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice
| null |
2015-02-21 08:59:33 -0800
| null | null |
569,176,969,872,605,200
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
michaelroselle
| null | 0
|
@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.
| null |
2015-02-21 08:48:59 -0800
|
Oklahoma City, OK
|
Eastern Time (US & Canada)
|
569,176,007,225,188,350
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
ray_ettel
| null | 0
|
@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A
| null |
2015-02-21 08:45:09 -0800
|
Denver Co
| null |
569,175,548,632,698,900
|
negative
| 1
|
Flight Booking Problems
| 0.6593
|
Southwest
| null |
kenziemarie92
| null | 0
|
@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.
| null |
2015-02-21 08:43:20 -0800
|
Egg Harbor, WI
|
Mountain Time (US & Canada)
|
569,175,432,702,107,650
|
positive
| 1
| null | null |
Southwest
| null |
vscof
| null | 0
|
@SouthwestAir flight 3970, bna-rdu had the most excellent crew today
| null |
2015-02-21 08:42:52 -0800
|
Nashville, TN
| null |
569,174,663,089,287,200
|
negative
| 0.6809
|
Customer Service Issue
| 0.6809
|
Southwest
| null |
SherzodGulamov
| null | 0
|
@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands
| null |
2015-02-21 08:39:49 -0800
|
Washington DC, New York
| null |
569,173,103,009,525,760
|
positive
| 1
| null | null |
Southwest
| null |
cpark_stories
| null | 0
|
@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a
| null |
2015-02-21 08:33:37 -0800
| null |
Central Time (US & Canada)
|
569,172,793,608,278,000
|
negative
| 1
|
Cancelled Flight
| 0.3681
|
Southwest
| null |
Ben_Klamka
| null | 0
|
@SouthwestAir I'm stuck in Fort Lauderdale.
| null |
2015-02-21 08:32:23 -0800
|
musician and music enthusiast
| null |
569,172,570,932,690,940
|
negative
| 1
|
Customer Service Issue
| 0.6816
|
Southwest
| null |
slandail
| null | 0
|
@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?
| null |
2015-02-21 08:31:30 -0800
|
Columbus, Ohio
|
Eastern Time (US & Canada)
|
569,171,631,756,546,050
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
caesar_funch
| null | 0
|
@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!
| null |
2015-02-21 08:27:46 -0800
| null |
Central Time (US & Canada)
|
569,171,003,852,468,200
|
positive
| 1
| null | null |
Southwest
| null |
KyleHarward
| null | 0
|
@SouthwestAir @SouthwestOliver that's a great FA right there.
| null |
2015-02-21 08:25:16 -0800
|
Farmington, Utah
| null |
569,170,590,831,132,700
|
positive
| 0.6533
| null | 0
|
Southwest
| null |
troyhorton
| null | 0
|
@SouthwestAir DM sent. Thank you.
| null |
2015-02-21 08:23:38 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,170,372,018,499,600
|
negative
| 0.6522
|
Customer Service Issue
| 0.6522
|
Southwest
| null |
xscubascottiex
| null | 0
|
@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement
| null |
2015-02-21 08:22:46 -0800
|
Ontario, Canada
|
Atlantic Time (Canada)
|
569,169,704,805,371,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
SherzodGulamov
| null | 0
|
@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood
| null |
2015-02-21 08:20:06 -0800
|
Washington DC, New York
| null |
569,168,515,674,058,750
|
negative
| 1
|
Cancelled Flight
| 0.6558
|
Southwest
| null |
CCW4253
| null | 0
|
@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?
| null |
2015-02-21 08:15:23 -0800
| null | null |
569,168,436,280,098,800
|
negative
| 1
|
Flight Booking Problems
| 0.6508
|
Southwest
| null |
arteriesrus
| null | 0
|
@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold
| null |
2015-02-21 08:15:04 -0800
|
Salt Lake City
|
Mountain Time (US & Canada)
|
569,168,102,212,001,800
|
neutral
| 1
| null | null |
Southwest
| null |
app_origins
| null | 0
|
@southwestair @cspkcats let us know if we can help
| null |
2015-02-21 08:13:44 -0800
|
Singapore
| null |
569,168,016,136,495,100
|
neutral
| 0.6876
| null | 0
|
Southwest
| null |
SLCVeganista
| null | 0
|
@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(
| null |
2015-02-21 08:13:24 -0800
| null |
Central Time (US & Canada)
|
569,166,753,101,684,740
|
negative
| 1
|
Late Flight
| 0.6989
|
Southwest
| null |
gotomaio
| null | 0
|
@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable!
| null |
2015-02-21 08:08:23 -0800
| null |
Quito
|
569,165,654,848,204,800
|
positive
| 1
| null | null |
Southwest
| null |
JohnDePetroshow
| null | 0
|
@SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY
| null |
2015-02-21 08:04:01 -0800
|
Rhode Island ,Mass,CT
|
Eastern Time (US & Canada)
|
569,165,556,722,503,700
|
positive
| 0.6395
| null | 0
|
Southwest
| null |
GoKebo
| null | 0
|
@SouthwestAir finally through thx
| null |
2015-02-21 08:03:37 -0800
| null |
Mountain Time (US & Canada)
|
569,165,378,359,656,450
|
negative
| 1
|
Flight Booking Problems
| 0.3551
|
Southwest
| null |
jeffreyfields
| null | 0
|
@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.
| null |
2015-02-21 08:02:55 -0800
|
LA // DC // LA
|
Pacific Time (US & Canada)
|
569,165,227,847,102,460
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
BigMouthLogan
| null | 0
|
@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated
| null |
2015-02-21 08:02:19 -0800
|
Austin, TX
| null |
569,165,128,366,755,840
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
GRitchart
| null | 0
|
@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?
| null |
2015-02-21 08:01:55 -0800
| null | null |
569,165,102,307,545,100
|
negative
| 1
|
Customer Service Issue
| 0.6848
|
Southwest
| null |
NicolePiering
| null | 0
|
@SouthwestAir Can't DM you because you don't follow me.
| null |
2015-02-21 08:01:49 -0800
|
Long Island, NY
|
Eastern Time (US & Canada)
|
569,164,886,397,354,000
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
troyhorton
| null | 0
|
@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
| null |
2015-02-21 08:00:58 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,164,064,636,727,300
|
negative
| 1
|
Customer Service Issue
| 0.6548
|
Southwest
| null |
NicolePiering
| null | 0
|
@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!
| null |
2015-02-21 07:57:42 -0800
|
Long Island, NY
|
Eastern Time (US & Canada)
|
569,163,696,041,173,000
|
positive
| 1
| null | null |
Southwest
| null |
perkeithc
| null | 0
|
@SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight
| null |
2015-02-21 07:56:14 -0800
|
Dallas, TX Memphis, TN, MS
|
Eastern Time (US & Canada)
|
569,162,467,051,474,940
|
negative
| 1
|
Customer Service Issue
| 0.6727
|
Southwest
| null |
jeffreyfields
| null | 1
|
@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?
| null |
2015-02-21 07:51:21 -0800
|
LA // DC // LA
|
Pacific Time (US & Canada)
|
569,162,276,403,609,600
|
positive
| 1
| null | null |
Southwest
| null |
Daniel_JDixon
| null | 0
|
@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.
| null |
2015-02-21 07:50:35 -0800
|
Oklahoma City
|
Central Time (US & Canada)
|
569,161,583,718,473,700
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
arteriesrus
| null | 0
|
@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx
|
[41.81477378, -80.93644744]
|
2015-02-21 07:47:50 -0800
|
Salt Lake City
|
Mountain Time (US & Canada)
|
569,160,924,960,919,550
|
positive
| 1
| null | null |
Southwest
| null |
DianeFerraro
| null | 0
|
@SouthwestAir flt 3867 crew #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv
|
[33.6839241, -117.8607358]
|
2015-02-21 07:45:13 -0800
|
Los Angeles, California
|
Pacific Time (US & Canada)
|
569,159,814,426,853,400
|
negative
| 1
|
Can't Tell
| 0.6364
|
Southwest
| null |
therealcab
| null | 0
|
@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird
| null |
2015-02-21 07:40:48 -0800
| null | null |
569,159,068,834,623,500
|
positive
| 1
| null | null |
Southwest
| null |
da_trufOU
| null | 0
|
@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches
| null |
2015-02-21 07:37:51 -0800
| null | null |
569,158,546,404,864,000
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
GRitchart
| null | 1
|
@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?
| null |
2015-02-21 07:35:46 -0800
| null | null |
569,158,261,301,227,500
|
negative
| 1
|
Lost Luggage
| 0.6477
|
Southwest
| null |
pmiwanowicz
| null | 0
|
@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany
| null |
2015-02-21 07:34:38 -0800
|
Albany, NY
|
Quito
|
569,158,165,176,164,350
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
bsjuts
| null | 0
|
@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.
| null |
2015-02-21 07:34:15 -0800
|
Nebraska
|
Central Time (US & Canada)
|
569,155,784,988,164,100
|
positive
| 1
| null | null |
Southwest
| null |
gdcookson14
| null | 0
|
@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
| null |
2015-02-21 07:24:48 -0800
| null | null |
569,155,666,440,355,840
|
negative
| 0.6842
|
Late Flight
| 0.6842
|
Southwest
| null |
jaindrops
| null | 0
|
@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?
| null |
2015-02-21 07:24:19 -0800
|
Boston, MA
| null |
569,155,235,156,856,800
|
negative
| 1
|
Customer Service Issue
| 0.6889
|
Southwest
| null |
jaindrops
| null | 0
|
@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.
| null |
2015-02-21 07:22:37 -0800
|
Boston, MA
| null |
569,154,652,735,803,400
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
GoKebo
| null | 0
|
@SouthwestAir on hold for over an hour twice? Terrible.
| null |
2015-02-21 07:20:18 -0800
| null |
Mountain Time (US & Canada)
|
569,154,129,362,186,240
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
cwgreiner
| null | 0
|
@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?
| null |
2015-02-21 07:18:13 -0800
| null | null |
569,153,793,058,672,640
|
negative
| 1
|
Customer Service Issue
| 0.6563
|
Southwest
| null |
sailorchick9705
| null | 0
|
@SouthwestAir crazy hold times today. Over an hour now. Help?
| null |
2015-02-21 07:16:53 -0800
|
CT
| null |
569,153,249,917,452,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
amyvenezia
| null | 0
|
@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA
| null |
2015-02-21 07:14:43 -0800
|
The Universe
|
Pacific Time (US & Canada)
|
569,153,098,595,192,800
|
negative
| 0.6801
|
Cancelled Flight
| 0.6801
|
Southwest
| null |
jaindrops
| null | 0
|
@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice
| null |
2015-02-21 07:14:07 -0800
|
Boston, MA
| null |
569,153,071,093,297,150
|
neutral
| 0.6842
| null | 0
|
Southwest
| null |
amy_ginsburg
| null | 0
|
@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.
| null |
2015-02-21 07:14:01 -0800
|
North Bethesda, MD
|
Atlantic Time (Canada)
|
569,152,201,278,525,440
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
amyvenezia
| null | 0
|
@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA
| null |
2015-02-21 07:10:33 -0800
|
The Universe
|
Pacific Time (US & Canada)
|
569,151,232,738,095,100
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
AmyBFree
| null | 0
|
@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?
| null |
2015-02-21 07:06:42 -0800
| null |
Quito
|
569,151,206,028,931,100
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
loudgirl3611
| null | 0
|
@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR
| null |
2015-02-21 07:06:36 -0800
| null | null |
569,150,371,706,200,060
|
neutral
| 1
| null | null |
Southwest
| null |
MichaelOinJax
| null | 0
|
@SouthwestAir Show Jacksonville some 💝too! We want #3ticketsforJax!
| null |
2015-02-21 07:03:17 -0800
| null | null |
569,149,949,989,879,800
|
negative
| 1
|
Customer Service Issue
| 0.6879
|
Southwest
| null |
UnprovenTheory
| null | 0
|
@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201
| null |
2015-02-21 07:01:37 -0800
| null | null |
569,149,358,802,759,700
|
neutral
| 0.6636
| null | 0
|
Southwest
| null |
alee317
| null | 0
|
@SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals
| null |
2015-02-21 06:59:16 -0800
| null |
Central Time (US & Canada)
|
569,148,485,519,462,400
|
positive
| 1
| null | null |
Southwest
| null |
kylemusserco
| null | 0
|
@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏
| null |
2015-02-21 06:55:47 -0800
|
#PureMichigan
|
Atlantic Time (Canada)
|
569,148,114,193,530,900
|
positive
| 1
| null | null |
Southwest
| null |
SuccessHorizons
| null | 0
|
@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!
| null |
2015-02-21 06:54:19 -0800
|
Barrington, Rhode Island
|
Eastern Time (US & Canada)
|
569,146,504,004,415,500
|
negative
| 1
|
Customer Service Issue
| 0.6685
|
Southwest
| null |
DuellAram
| null | 0
|
@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty
| null |
2015-02-21 06:47:55 -0800
| null | null |
569,146,045,306,794,000
|
negative
| 1
|
Customer Service Issue
| 0.6452
|
Southwest
| null |
EmilySandvik
| null | 0
|
@SouthwestAir I've been on hold for 2 hours! When will you answer??
| null |
2015-02-21 06:46:06 -0800
| null | null |
569,143,996,422,996,000
|
negative
| 1
|
Cancelled Flight
| 0.6705
|
Southwest
| null |
prakashksinha
| null | 0
|
@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?
| null |
2015-02-21 06:37:57 -0800
|
43.012983,-78.724003
|
Eastern Time (US & Canada)
|
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