tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,346,451,526,041,600
|
positive
| 1
| null | null |
Southwest
| null |
Lmpilson
| null | 0
|
@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
| null |
2015-02-21 20:02:26 -0800
|
Fairfax, VA
| null |
569,345,829,653,254,140
|
negative
| 1
|
Lost Luggage
| 0.3521
|
Southwest
| null |
portlandbridges
| null | 0
|
@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits...
| null |
2015-02-21 19:59:58 -0800
| null | null |
569,344,036,256,903,200
|
negative
| 1
|
Customer Service Issue
| 0.6813
|
Southwest
| null |
kaylaelainefox
| null | 0
|
@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help
| null |
2015-02-21 19:52:50 -0800
|
Norfolk, VA
|
Central Time (US & Canada)
|
569,343,579,899,822,100
|
neutral
| 1
| null | null |
Southwest
| null |
parTAYwithBIER
| null | 1
|
@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️
| null |
2015-02-21 19:51:01 -0800
|
from the middle of america
|
Eastern Time (US & Canada)
|
569,342,909,205,647,360
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Tom_Fili
| null | 0
|
@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for "A" boarding. Refused to honor it with rescheduled flight
| null |
2015-02-21 19:48:22 -0800
|
Havertown, Pa.
|
Eastern Time (US & Canada)
|
569,342,650,068,934,660
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
opfree
| null | 0
|
@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.
| null |
2015-02-21 19:47:20 -0800
| null | null |
569,342,608,813,793,300
|
negative
| 1
|
Customer Service Issue
| 0.6799
|
Southwest
| null |
offroad437km
| null | 0
|
@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???
| null |
2015-02-21 19:47:10 -0800
| null |
Central Time (US & Canada)
|
569,341,791,482,220,540
|
positive
| 1
| null | null |
Southwest
| null |
MickeySnowflake
| null | 0
|
@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!
| null |
2015-02-21 19:43:55 -0800
|
N 30°23' 0'' / W 97°44' 0''
| null |
569,340,341,956,038,660
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
AmyKeefe
| null | 0
|
@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund
| null |
2015-02-21 19:38:10 -0800
| null | null |
569,338,800,452,669,440
|
negative
| 1
|
Cancelled Flight
| 0.6632
|
Southwest
| null |
sammy_ike_blaze
| null | 0
|
@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.
| null |
2015-02-21 19:32:02 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
569,337,520,573,390,850
|
negative
| 1
|
Customer Service Issue
| 0.6593
|
Southwest
| null |
mullane_michael
| null | 0
|
@SouthwestAir On hold with airline 45 min and counting. Service is terrible!
| null |
2015-02-21 19:26:57 -0800
| null | null |
569,336,975,750,094,850
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
tyziniel
| null | 0
|
@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?
| null |
2015-02-21 19:24:47 -0800
|
Chicago, IL
| null |
569,336,871,853,170,700
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous
|
[39.1848041, -76.6787131]
|
2015-02-21 19:24:22 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,336,246,474,022,900
|
neutral
| 1
| null | null |
Southwest
| null |
OrlandoVIPs
| null | 0
|
@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p
|
[28.44752379, -81.46716587]
|
2015-02-21 19:21:53 -0800
|
Orlando.South Beach.Vegas
|
Eastern Time (US & Canada)
|
569,335,624,056,090,600
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Tom_Fili
| null | 0
|
@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done
| null |
2015-02-21 19:19:25 -0800
|
Havertown, Pa.
|
Eastern Time (US & Canada)
|
569,334,635,227,820,000
|
negative
| 0.648
|
Cancelled Flight
| 0.648
|
Southwest
| null |
JayWogi
| null | 0
|
@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?
| null |
2015-02-21 19:15:29 -0800
|
Houston, Texas
|
Central Time (US & Canada)
|
569,334,621,252,526,100
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
_JASSSYY
| null | 0
|
@SouthwestAir your phone lines suck. I have a dilemma.
| null |
2015-02-21 19:15:26 -0800
|
Beysus
|
Pacific Time (US & Canada)
|
569,333,637,382,053,900
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.
|
[39.1780768, -76.670155]
|
2015-02-21 19:11:31 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,333,553,705,693,200
|
negative
| 0.6461
|
Lost Luggage
| 0.6461
|
Southwest
| null |
DAmico_J
| null | 0
|
@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.
| null |
2015-02-21 19:11:11 -0800
|
RI when home.
|
Eastern Time (US & Canada)
|
569,332,773,326,090,240
|
negative
| 1
|
Late Flight
| 0.3573
|
Southwest
| null |
nusaiba
| null | 0
|
@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it
| null |
2015-02-21 19:08:05 -0800
| null |
Pacific Time (US & Canada)
|
569,332,471,193,595,900
|
negative
| 1
|
Lost Luggage
| 0.6372
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.
| null |
2015-02-21 19:06:53 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,332,442,194,178,050
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Tom_Fili
| null | 2
|
@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways
| null |
2015-02-21 19:06:46 -0800
|
Havertown, Pa.
|
Eastern Time (US & Canada)
|
569,332,152,065,593,340
|
positive
| 1
| null | null |
Southwest
| null |
claywhittington
| null | 0
|
@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!
| null |
2015-02-21 19:05:37 -0800
|
Wilmington, North Carolina
|
Eastern Time (US & Canada)
|
569,330,414,193,483,800
|
positive
| 0.6753
| null | null |
Southwest
| null |
ke_gluth
| null | 0
|
@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him
| null |
2015-02-21 18:58:43 -0800
| null |
Central Time (US & Canada)
|
569,329,014,826,864,640
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
bradtronic
| null | 0
|
@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
| null |
2015-02-21 18:53:09 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,324,719,993,827,300
|
negative
| 0.6966
|
Lost Luggage
| 0.6966
|
Southwest
| null |
asreese
| null | 0
|
@SouthwestAir you have no baggage tracking system?
| null |
2015-02-21 18:36:05 -0800
|
Washington, DC
| null |
569,324,035,835,711,500
|
positive
| 0.6972
| null | null |
Southwest
| null |
AStempleimages
| null | 0
|
@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF
| null |
2015-02-21 18:33:22 -0800
|
San Juan Island, WA
|
Pacific Time (US & Canada)
|
569,323,555,365,752,800
|
negative
| 1
|
Late Flight
| 0.6327
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.
|
[39.1766101, -76.6700606]
|
2015-02-21 18:31:27 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,321,988,591,906,800
|
negative
| 1
|
Cancelled Flight
| 0.3453
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!
|
[39.1766101, -76.6700606]
|
2015-02-21 18:25:14 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,320,844,503,228,400
|
negative
| 1
|
Lost Luggage
| 0.6484
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme
|
[39.1765188, -76.6696894]
|
2015-02-21 18:20:41 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,318,991,224,803,300
|
neutral
| 1
| null | null |
Southwest
| null |
NmJean05
| null | 0
|
@SouthwestAir I am just wondering when are you going to open up fares for November?
| null |
2015-02-21 18:13:19 -0800
|
Newark, NJ
|
Eastern Time (US & Canada)
|
569,318,905,476,476,900
|
neutral
| 1
| null | null |
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.
|
[39.1766716, -76.6694354]
|
2015-02-21 18:12:59 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,318,043,702,177,800
|
negative
| 0.6552
|
Cancelled Flight
| 0.6552
|
Southwest
| null |
taylor_nacci
| null | 0
|
@SouthwestAir crazy how every airline flew out to the northeast tonight except you
|
[42.19881665, -83.3859395]
|
2015-02-21 18:09:33 -0800
|
10/5/13
|
Eastern Time (US & Canada)
|
569,317,747,101,982,700
|
negative
| 1
|
Lost Luggage
| 0.6534
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail
|
[39.1766628, -76.6694238]
|
2015-02-21 18:08:22 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,316,487,447,621,600
|
positive
| 1
| null | null |
Southwest
| null |
WOOKesq
| null | 0
|
@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise
| null |
2015-02-21 18:03:22 -0800
|
catch me if you can
|
Eastern Time (US & Canada)
|
569,316,220,551,372,800
|
negative
| 0.6725
|
Can't Tell
| 0.3493
|
Southwest
| null |
CandiceThurrott
| null | 0
|
@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!
| null |
2015-02-21 18:02:19 -0800
|
Middletown, CT
| null |
569,314,535,103,983,600
|
negative
| 1
|
Lost Luggage
| 0.6771
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious
| null |
2015-02-21 17:55:37 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,313,760,864,632,800
|
neutral
| 0.6459
| null | 0
|
Southwest
| null |
BK_ATX15
| null | 0
|
@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?
| null |
2015-02-21 17:52:32 -0800
|
Austin, TX
| null |
569,313,734,566,547,460
|
neutral
| 1
| null | null |
Southwest
| null |
WOOKesq
| null | 0
|
@SouthwestAir sending now via dm
| null |
2015-02-21 17:52:26 -0800
|
catch me if you can
|
Eastern Time (US & Canada)
|
569,312,734,896,136,200
|
positive
| 0.668
| null | 0
|
Southwest
| null |
Sluggohill
| null | 0
|
@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.
| null |
2015-02-21 17:48:27 -0800
|
Columbus OH
| null |
569,312,688,272,052,200
|
positive
| 0.6526
| null | null |
Southwest
| null |
reiokam
| null | 0
|
@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?
|
[0.0, 0.0]
|
2015-02-21 17:48:16 -0800
|
Los Angeles/SF/Palo Alto
|
Pacific Time (US & Canada)
|
569,311,935,835,062,300
|
neutral
| 1
| null | null |
Southwest
| null |
kolak_jason
| null | 0
|
@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?
| null |
2015-02-21 17:45:17 -0800
| null |
Atlantic Time (Canada)
|
569,311,644,934,807,550
|
negative
| 0.6939
|
Customer Service Issue
| 0.3776
|
Southwest
| null |
DCBjr21
| null | 0
|
@SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz
| null |
2015-02-21 17:44:08 -0800
| null |
Alaska
|
569,311,482,950,897,660
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir bags fly free..just not to where you're going.
| null |
2015-02-21 17:43:29 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,310,885,191,286,800
|
negative
| 1
|
Lost Luggage
| 0.3824
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!
| null |
2015-02-21 17:41:06 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,310,448,300,003,300
|
negative
| 1
|
Can't Tell
| 0.6878
|
Southwest
| null |
ASheldDPT
| null | 0
|
@SouthwestAir Disappointed in the FAA "regulation" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited
| null |
2015-02-21 17:39:22 -0800
|
Ohio & Kentucky
| null |
569,309,777,567,875,100
|
positive
| 1
| null | null |
Southwest
| null |
PeteGiovine
| null | 0
|
@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA
| null |
2015-02-21 17:36:42 -0800
| null |
Alaska
|
569,308,881,438,052,350
|
negative
| 0.6695
|
Can't Tell
| 0.3541
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir Am I flying on Spirit air?
| null |
2015-02-21 17:33:09 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,308,552,671,707,140
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.
|
[39.1766573, -76.669424]
|
2015-02-21 17:31:50 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,306,524,155,310,100
|
positive
| 0.6768
| null | 0
|
Southwest
| null |
kolak_jason
| null | 0
|
@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.
| null |
2015-02-21 17:23:47 -0800
| null |
Atlantic Time (Canada)
|
569,305,311,007,399,940
|
negative
| 1
|
Lost Luggage
| 0.6768
|
Southwest
| null |
_crazdan
| null | 0
|
@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on
| null |
2015-02-21 17:18:57 -0800
| null | null |
569,304,845,091,524,600
|
neutral
| 0.6738
| null | null |
Southwest
| null |
Sluggohill
| null | 0
|
@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH
| null |
2015-02-21 17:17:06 -0800
|
Columbus OH
| null |
569,304,533,140,185,100
|
negative
| 1
|
Can't Tell
| 0.6711
|
Southwest
| null |
VinceEgan
| null | 0
|
@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?
| null |
2015-02-21 17:15:52 -0800
|
Hudson, NH
|
Eastern Time (US & Canada)
|
569,302,780,013,355,000
|
negative
| 1
|
Cancelled Flight
| 0.6591
|
Southwest
| null |
Sluggohill
| null | 0
|
@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.
| null |
2015-02-21 17:08:54 -0800
|
Columbus OH
| null |
569,301,668,904,329,200
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
Laughable_con
| null | 0
|
@SouthwestAir you are the worst airline. Congrats!!
| null |
2015-02-21 17:04:29 -0800
| null | null |
569,301,386,262,745,100
|
neutral
| 1
| null | null |
Southwest
| null |
dcoadavon
| null | 0
|
@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon
| null |
2015-02-21 17:03:22 -0800
|
San Diego
| null |
569,301,244,948,324,350
|
positive
| 0.6622
| null | null |
Southwest
| null |
scpetrel
| null | 0
|
@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!
| null |
2015-02-21 17:02:48 -0800
|
Charleston, SC
|
Eastern Time (US & Canada)
|
569,296,792,426,295,300
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
bsjuts
| null | 0
|
@SouthwestAir now our pilots timed out...#getmeoutofhere
| null |
2015-02-21 16:45:06 -0800
|
Nebraska
|
Central Time (US & Canada)
|
569,296,707,982,221,300
|
positive
| 1
| null | null |
Southwest
| null |
FullMetalRock
| null | 0
|
@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ
| null |
2015-02-21 16:44:46 -0800
|
AREA 51 NEVADA
|
Eastern Time (US & Canada)
|
569,293,537,864,499,200
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
Tom_Fili
| null | 2
|
@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10
| null |
2015-02-21 16:32:11 -0800
|
Havertown, Pa.
|
Eastern Time (US & Canada)
|
569,293,499,968,950,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
BigSho31
| null | 0
|
@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP
|
[28.43278708, -81.46990923]
|
2015-02-21 16:32:02 -0800
| null |
Eastern Time (US & Canada)
|
569,292,859,909,672,960
|
positive
| 0.6519
| null | 0
|
Southwest
| null |
puertotexan
| null | 0
|
@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
| null |
2015-02-21 16:29:29 -0800
|
Houston, Texas
| null |
569,292,280,000,962,560
|
negative
| 1
|
longlines
| 0.3441
|
Southwest
| null |
Murocker
| null | 0
|
@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#
| null |
2015-02-21 16:27:11 -0800
|
Buffalo, NY
|
Eastern Time (US & Canada)
|
569,292,068,981,510,140
|
negative
| 1
|
Bad Flight
| 0.3763
|
Southwest
| null |
blindref19
| null | 0
|
@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.
| null |
2015-02-21 16:26:20 -0800
|
Joe Louis Arena/Goggin Ice Ctr
|
Eastern Time (US & Canada)
|
569,291,509,305,970,700
|
negative
| 1
|
Bad Flight
| 0.6667
|
Southwest
| null |
DrShelleySFF
| null | 0
|
@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!
| null |
2015-02-21 16:24:07 -0800
|
San Diego
|
Pacific Time (US & Canada)
|
569,288,530,419,175,400
|
negative
| 1
|
Customer Service Issue
| 0.3363
|
Southwest
| null |
mollywynne
| null | 0
|
@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱
| null |
2015-02-21 16:12:17 -0800
|
Aspiring Disney princess✨
|
Eastern Time (US & Canada)
|
569,288,268,530,917,400
|
negative
| 1
|
Customer Service Issue
| 0.6989
|
Southwest
| null |
AhamayIkuzus
| null | 0
|
@SouthwestAir yep after two hours and thirty minutes
| null |
2015-02-21 16:11:14 -0800
|
St Louis
|
Central Time (US & Canada)
|
569,288,008,144,330,750
|
negative
| 1
|
Customer Service Issue
| 0.6813
|
Southwest
| null |
Murocker
| null | 0
|
@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun
| null |
2015-02-21 16:10:12 -0800
|
Buffalo, NY
|
Eastern Time (US & Canada)
|
569,286,897,404,669,950
|
negative
| 1
|
Customer Service Issue
| 0.6821
|
Southwest
| null |
cleordz
| null | 0
|
.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞
| null |
2015-02-21 16:05:47 -0800
|
Washington, DC/Austin, Texas
| null |
569,285,269,981,167,600
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
JeremyLittau
| null | 0
|
@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
| null |
2015-02-21 15:59:19 -0800
|
Lehigh Valley, PA
|
Eastern Time (US & Canada)
|
569,285,184,605,986,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
sailorchick9705
| null | 0
|
@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.
| null |
2015-02-21 15:58:59 -0800
|
CT
| null |
569,282,844,155,125,760
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
walmartpimp19
| null | 0
|
@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer
| null |
2015-02-21 15:49:41 -0800
|
Colorado
| null |
569,282,410,170,314,750
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
jewboy__Q
| null | 0
|
@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
| null |
2015-02-21 15:47:57 -0800
| null |
Atlantic Time (Canada)
|
569,282,355,904,548,860
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
ChristineFlores
| null | 0
|
@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.
| null |
2015-02-21 15:47:45 -0800
| null |
Central Time (US & Canada)
|
569,279,532,261,204,000
|
neutral
| 1
| null | null |
Southwest
| null |
jamescalderwood
| null | 0
|
@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM
|
[0.0, 0.0]
|
2015-02-21 15:36:31 -0800
|
South Australia
| null |
569,277,813,280,415,740
|
negative
| 1
|
Cancelled Flight
| 0.3453
|
Southwest
| null |
stormecharette
| null | 0
|
@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.
| null |
2015-02-21 15:29:42 -0800
|
Maine
|
Eastern Time (US & Canada)
|
569,277,512,892,551,200
|
positive
| 1
| null | null |
Southwest
| null |
goodchrism
| null | 0
|
@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.
| null |
2015-02-21 15:28:30 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,276,864,260,255,740
|
negative
| 1
|
Bad Flight
| 0.365
|
Southwest
| null |
gokben
| null | 0
|
@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail
| null |
2015-02-21 15:25:55 -0800
|
Memphis, TN
|
Central Time (US & Canada)
|
569,276,734,798,893,060
|
positive
| 0.6813
| null | null |
Southwest
| null |
SdubKatz
| null | 0
|
@SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy
| null |
2015-02-21 15:25:24 -0800
|
Austin, Texas
| null |
569,276,042,491,211,800
|
negative
| 1
|
Customer Service Issue
| 0.6656
|
Southwest
| null |
TiscarenoMark
| null | 0
|
@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call
| null |
2015-02-21 15:22:39 -0800
| null | null |
569,275,249,725,870,100
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
goodchrism
| null | 0
|
@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love
| null |
2015-02-21 15:19:30 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,274,600,196,075,500
|
negative
| 1
|
Late Flight
| 0.607
|
Southwest
| null |
AzeenaW
| null | 0
|
@SouthwestAir breaking my heart at BWI 9 hrs @business
| null |
2015-02-21 15:16:55 -0800
| null |
Atlantic Time (Canada)
|
569,273,769,652,576,260
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
ChristineFlores
| null | 0
|
@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.
| null |
2015-02-21 15:13:37 -0800
| null |
Central Time (US & Canada)
|
569,273,733,334,077,440
|
negative
| 1
|
Customer Service Issue
| 0.7715
|
Southwest
|
negative
|
nealmo
|
Customer Service Issue
| 0
|
@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?
| null |
2015-02-21 15:13:29 -0800
| null |
Central Time (US & Canada)
|
569,273,409,252,827,140
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
nealmo
| null | 0
|
@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?
| null |
2015-02-21 15:12:12 -0800
| null |
Central Time (US & Canada)
|
569,273,375,954,243,600
|
negative
| 1
|
Cancelled Flight
| 0.6523
|
Southwest
| null |
like_a_toaster
| null | 0
|
@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(
| null |
2015-02-21 15:12:04 -0800
|
St. Louis
|
Central Time (US & Canada)
|
569,273,230,579,478,500
|
positive
| 1
| null | null |
Southwest
| null |
TimothyJWMusic
| null | 0
|
@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter
| null |
2015-02-21 15:11:29 -0800
|
Atlanta
|
Eastern Time (US & Canada)
|
569,271,529,386,745,860
|
negative
| 1
|
Can't Tell
| 0.3466
|
Southwest
| null |
Nicks_Ellas
| null | 0
|
@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had
| null |
2015-02-21 15:04:43 -0800
| null |
Atlantic Time (Canada)
|
569,269,761,240,010,750
|
neutral
| 1
| null | null |
Southwest
| null |
AscendUTD
| null | 0
|
@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships.
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas
| null |
2015-02-21 14:57:42 -0800
|
Dallas, TX
|
Eastern Time (US & Canada)
|
569,268,243,854,192,640
|
negative
| 1
|
Cancelled Flight
| 0.6468
|
Southwest
| null |
LWills305
| null | 0
|
@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
| null |
2015-02-21 14:51:40 -0800
| null | null |
569,267,194,028,298,240
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
ChristineFlores
| null | 0
|
@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame
| null |
2015-02-21 14:47:30 -0800
| null |
Central Time (US & Canada)
|
569,266,206,596,735,000
|
positive
| 1
| null | null |
Southwest
| null |
LRBurbs
| null | 0
|
@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire
| null |
2015-02-21 14:43:34 -0800
|
chicago
|
Central Time (US & Canada)
|
569,264,328,186,179,600
|
negative
| 1
|
Cancelled Flight
| 0.6715
|
Southwest
| null |
amy_ginsburg
| null | 0
|
@SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.
| null |
2015-02-21 14:36:06 -0800
|
North Bethesda, MD
|
Atlantic Time (Canada)
|
569,264,118,219,214,850
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
chuxtina
| null | 0
|
@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights
|
[36.15093569, -115.27959887]
|
2015-02-21 14:35:16 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,263,177,784,905,700
|
positive
| 0.6421
| null | null |
Southwest
| null |
Punkasswill
| null | 0
|
@SouthwestAir i hope i can be apart of the team with this job opening!
| null |
2015-02-21 14:31:32 -0800
|
Nwps CA.
|
Alaska
|
569,262,517,333,196,800
|
negative
| 0.7036
|
Customer Service Issue
| 0.7036
|
Southwest
| null |
scunning16
| null | 0
|
@SouthwestAir yes. Hung up and called a different number.
| null |
2015-02-21 14:28:55 -0800
|
Ohio
| null |
569,262,088,008,417,300
|
negative
| 0.6989
|
longlines
| 0.3548
|
Southwest
| null |
sfmurray1950
| null | 0
|
@SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI.
|
[39.17692138, -76.66929304]
|
2015-02-21 14:27:12 -0800
|
Helena-West Helena, AR
|
Central Time (US & Canada)
|
569,262,065,988,309,000
|
neutral
| 0.6721
| null | 0
|
Southwest
| null |
clchev
| null | 0
|
@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro
| null |
2015-02-21 14:27:07 -0800
|
Upstate New York
| null |
569,261,068,050,141,200
|
negative
| 0.6966
|
Late Flight
| 0.6966
|
Southwest
| null |
desh9583
| null | 0
|
@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx
| null |
2015-02-21 14:23:09 -0800
| null | null |
569,261,053,927,919,600
|
negative
| 1
|
Customer Service Issue
| 0.6574
|
Southwest
| null |
LWills305
| null | 0
|
@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.
| null |
2015-02-21 14:23:06 -0800
| null | null |
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