tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,555,719,885,885,440
|
negative
| 1
|
Damaged Luggage
| 0.651
|
Southwest
| null |
kashnow
| null | 0
|
@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O
| null |
2015-02-22 09:54:00 -0800
|
31.708674,34.993824
|
Eastern Time (US & Canada)
|
569,555,395,339,018,240
|
negative
| 1
|
Damaged Luggage
| 1
|
Southwest
| null |
kashnow
| null | 0
|
@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI
| null |
2015-02-22 09:52:42 -0800
|
31.708674,34.993824
|
Eastern Time (US & Canada)
|
569,555,199,062,224,900
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Million_Miler
| null | 0
|
@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali
| null |
2015-02-22 09:51:55 -0800
| null | null |
569,554,826,616,381,440
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
Million_Miler
| null | 0
|
@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali
| null |
2015-02-22 09:50:27 -0800
| null | null |
569,554,065,606,074,400
|
neutral
| 0.3498
| null | 0
|
Southwest
| null |
evitably
| null | 0
|
@SouthwestAir check the head of the plane, there has been dynamite placed onto it
| null |
2015-02-22 09:47:25 -0800
|
lowkey
|
Pacific Time (US & Canada)
|
569,552,971,362,639,900
|
negative
| 1
|
Cancelled Flight
| 0.6889
|
Southwest
| null |
j_shands
| null | 0
|
@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying
| null |
2015-02-22 09:43:04 -0800
| null | null |
569,552,378,812,194,800
|
neutral
| 0.6926
| null | null |
Southwest
| null |
destinyation
| null | 0
|
@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal
| null |
2015-02-22 09:40:43 -0800
| null |
Pacific Time (US & Canada)
|
569,551,863,260,913,660
|
negative
| 1
|
Damaged Luggage
| 0.6823
|
Southwest
| null |
Deadeye82
| null | 0
|
@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes
| null |
2015-02-22 09:38:40 -0800
| null | null |
569,550,487,474,712,600
|
neutral
| 0.3441
| null | 0
|
Southwest
| null |
iSocialFanz
| null | 0
|
@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI
| null |
2015-02-22 09:33:12 -0800
|
Phoenix, Az
|
Arizona
|
569,549,686,857,736,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
Shivener
| null | 0
|
@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?
| null |
2015-02-22 09:30:01 -0800
| null |
Quito
|
569,548,841,361,412,100
|
neutral
| 1
| null | null |
Southwest
| null |
richkadams
| null | 0
|
@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?
| null |
2015-02-22 09:26:40 -0800
|
Albuquerque, New Mexico, USA
| null |
569,546,319,666,110,460
|
neutral
| 0.6968
| null | 0
|
Southwest
| null |
Kayyyyy_Jo
| null | 0
|
@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?
| null |
2015-02-22 09:16:38 -0800
|
Columbus, OH
|
Central Time (US & Canada)
|
569,545,575,688,831,000
|
positive
| 1
| null | null |
Southwest
| null |
MarriedMariner
| null | 0
|
@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you.
#onechildfourbags
| null |
2015-02-22 09:13:41 -0800
| null | null |
569,543,955,622,338,560
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
amybeckr
| null | 0
|
@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.
| null |
2015-02-22 09:07:15 -0800
|
Ohio
|
Quito
|
569,542,114,234,671,100
|
positive
| 1
| null | null |
Southwest
| null |
ThomasAXMyers
| null | 0
|
@SouthwestAir
Just realized I had the wrong departure date. Thanks for making changes easy!
| null |
2015-02-22 08:59:56 -0800
|
Columbus, OH
|
Eastern Time (US & Canada)
|
569,541,106,112,827,400
|
neutral
| 1
| null | null |
Southwest
| null |
NmJean05
| null | 0
|
@SouthwestAir Also, will Southwest have any other specials like the one they are running now?
| null |
2015-02-22 08:55:55 -0800
|
Newark, NJ
|
Eastern Time (US & Canada)
|
569,538,524,321,419,260
|
positive
| 1
| null | null |
Southwest
| null |
dirtytweetbacon
| null | 0
|
@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.
| null |
2015-02-22 08:45:40 -0800
| null | null |
569,534,939,642,925,060
|
neutral
| 1
| null | null |
Southwest
| null |
mchlsprr77
| null | 0
|
@SouthwestAir will the Daytona 500 be available on free TV?
| null |
2015-02-22 08:31:25 -0800
|
west allis
| null |
569,531,018,643,955,700
|
neutral
| 1
| null | null |
Southwest
| null |
defscott627
| null | 0
|
@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!
| null |
2015-02-22 08:15:50 -0800
| null |
Quito
|
569,528,523,418,775,550
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
dan_humboldt
| null | 0
|
@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.
| null |
2015-02-22 08:05:55 -0800
| null | null |
569,527,176,350,969,860
|
negative
| 1
|
Cancelled Flight
| 0.6504
|
Southwest
| null |
bmeshoulam
| null | 0
|
@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE.
| null |
2015-02-22 08:00:34 -0800
|
Cambridge, MA
|
Atlantic Time (Canada)
|
569,526,101,669,769,200
|
negative
| 0.7087
|
Customer Service Issue
| 0.7087
|
Southwest
| null |
johnmsanchez
| null | 0
|
@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.
| null |
2015-02-22 07:56:18 -0800
|
Seattle, WA
|
Central Time (US & Canada)
|
569,524,284,873,424,900
|
positive
| 1
| null | null |
Southwest
| null |
KyleSnyderZ
| null | 0
|
@SouthwestAir I will say that your customer service has consistently been the very best!!!
|
[40.72845228, -80.08224442]
|
2015-02-22 07:49:05 -0800
|
Cranberry 16066/Bonita Springs
| null |
569,522,923,029,041,150
|
positive
| 0.6496
| null | 0
|
Southwest
| null |
gotomaio
| null | 0
|
@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.
| null |
2015-02-22 07:43:40 -0800
| null |
Quito
|
569,522,307,657,388,000
|
neutral
| 1
| null | null |
Southwest
| null |
cjangla
| null | 0
|
@SouthwestAir need to Cancelled Flight a few more can you please check DM
| null |
2015-02-22 07:41:14 -0800
| null |
Central Time (US & Canada)
|
569,521,838,625,312,800
|
negative
| 1
|
Late Flight
| 0.3729
|
Southwest
| null |
gotomaio
| null | 0
|
@SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL
| null |
2015-02-22 07:39:22 -0800
| null |
Quito
|
569,520,929,128,251,400
|
positive
| 1
| null | null |
Southwest
| null |
clchev
| null | 0
|
@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!
| null |
2015-02-22 07:35:45 -0800
|
Upstate New York
| null |
569,518,412,550,033,400
|
neutral
| 1
| null | null |
Southwest
| null |
naters88
| null | 0
|
@SouthwestAir when are you starting routes to #Hawaii and #Canada?
| null |
2015-02-22 07:25:45 -0800
|
columbus
| null |
569,517,721,764,786,200
|
neutral
| 0.6632
| null | 0
|
Southwest
| null |
defscott627
| null | 0
|
@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
| null |
2015-02-22 07:23:00 -0800
| null |
Quito
|
569,516,377,524,076,540
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
AnthonyLambkin
| null | 0
|
@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.
| null |
2015-02-22 07:17:40 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
569,515,731,022,454,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
gotomaio
| null | 0
|
@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep
| null |
2015-02-22 07:15:06 -0800
| null |
Quito
|
569,514,047,554,453,500
|
positive
| 1
| null | null |
Southwest
| null |
jessi_goo
| null | 0
|
@SouthwestAir @AmericanAir y'all are better then @united
| null |
2015-02-22 07:08:24 -0800
| null | null |
569,510,774,957,170,700
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
cjangla
| null | 0
|
@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?
| null |
2015-02-22 06:55:24 -0800
| null |
Central Time (US & Canada)
|
569,508,707,178,057,700
|
positive
| 0.6566
| null | null |
Southwest
| null |
JustaThoughtR2
| null | 0
|
@SouthwestAir Make the world a better place: Visit an elderly relative.
| null |
2015-02-22 06:47:11 -0800
| null | null |
569,508,595,181,731,840
|
neutral
| 1
| null | null |
Southwest
| null |
kristagermanis
| null | 0
|
@SouthwestAir What is the best credit card to use/open to get miles with y'all?
| null |
2015-02-22 06:46:44 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
569,508,406,551,322,600
|
negative
| 0.6631
|
Customer Service Issue
| 0.3331
|
Southwest
| null |
purdom44
| null | 0
|
@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx
|
[36.12665696, -86.66953068]
|
2015-02-22 06:45:59 -0800
| null | null |
569,507,649,940,799,500
|
negative
| 1
|
Bad Flight
| 0.6527
|
Southwest
| null |
ClinicPolly
| null | 0
|
@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded
| null |
2015-02-22 06:42:59 -0800
| null | null |
569,506,823,818,117,100
|
negative
| 1
|
Bad Flight
| 0.6598
|
Southwest
| null |
ClinicPolly
| null | 0
|
@SouthwestAir plane switch on 636 meant A= back of plane #disappointed
| null |
2015-02-22 06:39:42 -0800
| null | null |
569,506,563,628,642,300
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
ClinicPolly
| null | 0
|
@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing
| null |
2015-02-22 06:38:40 -0800
| null | null |
569,504,763,957,653,500
|
negative
| 1
|
Cancelled Flight
| 0.3446
|
Southwest
| null |
_crazdan
| null | 0
|
@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..
| null |
2015-02-22 06:31:31 -0800
| null | null |
569,503,512,968,572,900
|
neutral
| 0.6842
| null | null |
Southwest
| null |
Late Flightncy
| null | 0
|
@SouthwestAir can you follow for quick DM?
| null |
2015-02-22 06:26:33 -0800
|
Off the Road
|
Eastern Time (US & Canada)
|
569,502,963,317,649,400
|
neutral
| 1
| null | null |
Southwest
| null |
JayWogi
| null | 0
|
@SouthwestAir can you help
| null |
2015-02-22 06:24:21 -0800
|
Houston, Texas
|
Central Time (US & Canada)
|
569,502,753,694,691,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
JayWogi
| null | 0
|
@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info
| null |
2015-02-22 06:23:31 -0800
|
Houston, Texas
|
Central Time (US & Canada)
|
569,502,188,562,546,700
|
negative
| 1
|
Customer Service Issue
| 0.6979
|
Southwest
| null |
mcloeren
| null | 0
|
@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: "Rather make a complaint or your flight?"
| null |
2015-02-22 06:21:17 -0800
|
Bethesda MD
|
Quito
|
569,499,788,934,291,460
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
thowelliv
| null | 0
|
@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!
| null |
2015-02-22 06:11:45 -0800
|
Baltimore
|
Central Time (US & Canada)
|
569,496,793,668,591,600
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
betorides
| null | 0
|
@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
| null |
2015-02-22 05:59:51 -0800
| null |
Quito
|
569,495,653,526,724,600
|
neutral
| 0.6632
| null | null |
Southwest
| null |
ReneJVega
| null | 0
|
@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh #aviation #business #marketing #consumermarketing
| null |
2015-02-22 05:55:19 -0800
|
NYC | DC | Charlotte | Vegas
|
Eastern Time (US & Canada)
|
569,495,331,399,995,400
|
neutral
| 1
| null | null |
Southwest
| null |
Dricetea
| null | 0
|
@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am
| null |
2015-02-22 05:54:02 -0800
| null | null |
569,494,878,968,811,500
|
neutral
| 1
| null | null |
Southwest
| null |
JohnFMacky
| null | 0
|
@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?
| null |
2015-02-22 05:52:14 -0800
| null |
Eastern Time (US & Canada)
|
569,493,077,368,422,400
|
negative
| 1
|
Cancelled Flight
| 0.6703
|
Southwest
| null |
nerisa1127
| null | 0
|
@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP
| null |
2015-02-22 05:45:04 -0800
|
Philadelphia PA
| null |
569,491,425,110,466,560
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
Tom_Fili
| null | 0
|
@SouthwestAir 2 hours on hold for customer service never us SW again
| null |
2015-02-22 05:38:31 -0800
|
Havertown, Pa.
|
Eastern Time (US & Canada)
|
569,491,061,543,796,740
|
positive
| 1
| null | null |
Southwest
| null |
IrishRob95
| null | 0
|
@SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!!
| null |
2015-02-22 05:37:04 -0800
|
Overland Park, KS
|
Eastern Time (US & Canada)
|
569,489,752,732,274,700
|
neutral
| 1
| null | null |
Southwest
| null |
Potter_Who
| null | 0
|
@SouthwestAir my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?
| null |
2015-02-22 05:31:52 -0800
|
whore island
|
Eastern Time (US & Canada)
|
569,488,587,135,295,500
|
positive
| 1
| null | null |
Southwest
| null |
aawray
| null | 0
|
@SouthwestAir I've DM'd you. Thanks!
| null |
2015-02-22 05:27:14 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
569,487,788,753,555,460
|
positive
| 1
| null | null |
Southwest
| null |
mardigraschic
| null | 0
|
@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ
| null |
2015-02-22 05:24:04 -0800
|
nola/beantown
|
Hawaii
|
569,487,121,897,033,700
|
neutral
| 0.6563
| null | 0
|
Southwest
| null |
JoshYerdon
| null | 0
|
@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?
| null |
2015-02-22 05:21:25 -0800
| null | null |
569,485,882,941,509,600
|
neutral
| 0.6739
| null | 0
|
Southwest
| null |
BratsyAnn
| null | 0
|
@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.
| null |
2015-02-22 05:16:29 -0800
|
Gloucester, MA
|
Eastern Time (US & Canada)
|
569,483,821,080,453,100
|
negative
| 1
|
Cancelled Flight
| 0.701
|
Southwest
| null |
kimwatsontanner
| null | 0
|
@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help
| null |
2015-02-22 05:08:18 -0800
|
Loomis, CA (Near SacTown)
|
Pacific Time (US & Canada)
|
569,483,642,931,691,500
|
negative
| 0.6843
|
Cancelled Flight
| 0.6843
|
Southwest
| null |
marysilvadoctor
| null | 0
|
@SouthwestAir do you ever reinstate Cancelled Flighted flights?
|
[41.65451582, -70.61064187]
|
2015-02-22 05:07:35 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
569,482,685,061,554,200
|
positive
| 1
| null | null |
Southwest
| null |
RizLakh
| null | 0
|
@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
| null |
2015-02-22 05:03:47 -0800
| null |
Atlantic Time (Canada)
|
569,482,497,496,473,600
|
negative
| 1
|
Can't Tell
| 0.3617
|
Southwest
| null |
kimwatsontanner
| null | 0
|
@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent
| null |
2015-02-22 05:03:02 -0800
|
Loomis, CA (Near SacTown)
|
Pacific Time (US & Canada)
|
569,453,233,044,885,500
|
negative
| 1
|
Cancelled Flight
| 0.6703
|
Southwest
| null |
hllgruber
| null | 0
|
@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?
|
[39.87638268, -75.23929034]
|
2015-02-22 03:06:45 -0800
| null | null |
569,451,572,792,406,000
|
positive
| 0.6842
| null | null |
Southwest
| null |
wabenews
| null | 0
|
@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt
| null |
2015-02-22 03:00:09 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
569,408,185,125,052,400
|
negative
| 1
|
Customer Service Issue
| 0.6856
|
Southwest
| null |
kylemusserco
| null | 0
|
@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏
| null |
2015-02-22 00:07:45 -0800
|
#PureMichigan
|
Atlantic Time (Canada)
|
569,397,984,519,016,450
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
lnghurdoncurRIE
| null | 0
|
@SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks
| null |
2015-02-21 23:27:13 -0800
| null |
Central Time (US & Canada)
|
569,393,239,700,013,060
|
neutral
| 0.6774
| null | 0
|
Southwest
| null |
hippyminds
| null | 0
|
@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons
| null |
2015-02-21 23:08:21 -0800
|
minneapolis,mn
|
Central Time (US & Canada)
|
569,384,007,550,394,400
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
dennis__andrew
| null | 0
|
@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv
| null |
2015-02-21 22:31:40 -0800
|
San Diego CA
|
Arizona
|
569,377,543,687,700,500
|
negative
| 1
|
Lost Luggage
| 0.6888
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir "Will my luggage be on that flight?" "No" "Y not" "bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua
| null |
2015-02-21 22:05:59 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,374,522,157,207,550
|
negative
| 0.6515
|
Late Flight
| 0.6515
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir "...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."
| null |
2015-02-21 21:53:59 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,374,298,168,791,040
|
positive
| 1
| null | null |
Southwest
| null |
jenhunzing
| null | 0
|
@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!
| null |
2015-02-21 21:53:05 -0800
| null | null |
569,373,258,010,660,860
|
negative
| 1
|
Customer Service Issue
| 0.6669
|
Southwest
| null |
amy__kristen
| null | 0
|
@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?
| null |
2015-02-21 21:48:57 -0800
|
SoCal
|
Arizona
|
569,372,947,720,179,700
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
WesHartman01
| null | 0
|
@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline
| null |
2015-02-21 21:47:43 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
569,372,333,267,394,560
|
negative
| 0.6869
|
Cancelled Flight
| 0.6869
|
Southwest
| null |
Angela_Meyers
| null | 0
|
@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?
| null |
2015-02-21 21:45:17 -0800
|
Hershey, PA
|
Eastern Time (US & Canada)
|
569,369,185,559,699,460
|
negative
| 1
|
Customer Service Issue
| 0.6771
|
Southwest
| null |
KMadson
| null | 0
|
@SouthwestAir been on hold for 1.5 hrs. What's up?
| null |
2015-02-21 21:32:46 -0800
| null |
Central Time (US & Canada)
|
569,366,218,429,337,600
|
neutral
| 1
| null | null |
Southwest
| null |
defscott627
| null | 0
|
@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
| null |
2015-02-21 21:20:59 -0800
| null |
Quito
|
569,365,709,500,710,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
hzidell
| null | 0
|
@SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help!
| null |
2015-02-21 21:18:58 -0800
|
Dallas, Texas
|
Central Time (US & Canada)
|
569,364,328,857,640,960
|
negative
| 1
|
Customer Service Issue
| 0.6397
|
Southwest
| null |
JCRU28
| null | 0
|
@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL
| null |
2015-02-21 21:13:28 -0800
|
USA
|
Eastern Time (US & Canada)
|
569,362,928,710,914,050
|
neutral
| 1
| null | null |
Southwest
| null |
JohnSimonePhoto
| null | 0
|
@SouthwestAir better travel photos:
My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:
http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF
| null |
2015-02-21 21:07:55 -0800
|
Toronto (formerly NYC)
| null |
569,361,107,745,263,600
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
JustinMHobbs
| null | 0
|
@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help
| null |
2015-02-21 21:00:40 -0800
|
IN
|
Eastern Time (US & Canada)
|
569,360,777,926,217,700
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.
|
[0.0, 0.0]
|
2015-02-21 20:59:22 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,359,647,699,812,350
|
positive
| 1
| null | null |
Southwest
| null |
tlwbarnett
| null | 0
|
@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
| null |
2015-02-21 20:54:52 -0800
|
Lockport, NY
|
Eastern Time (US & Canada)
|
569,358,701,317,869,600
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
masonsontwiter2
| null | 0
|
@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks
| null |
2015-02-21 20:51:07 -0800
| null |
Alaska
|
569,358,646,892,748,800
|
negative
| 1
|
Customer Service Issue
| 0.6507
|
Southwest
| null |
abrandt88
| null | 0
|
@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW
| null |
2015-02-21 20:50:54 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,358,476,402,499,600
|
negative
| 1
|
Can't Tell
| 0.3516
|
Southwest
| null |
G1GARRISON
| null | 0
|
@SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious
| null |
2015-02-21 20:50:13 -0800
| null | null |
569,358,458,404,802,560
|
positive
| 1
| null | null |
Southwest
| null |
JustaThoughtR2
| null | 0
|
@SouthwestAir Southwest Airline is THE way to go!
| null |
2015-02-21 20:50:09 -0800
| null | null |
569,358,195,862,462,460
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
Firmadge
| null | 0
|
@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
| null |
2015-02-21 20:49:06 -0800
| null |
Eastern Time (US & Canada)
|
569,357,168,765,501,440
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
vancejason
| null | 0
|
@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx
| null |
2015-02-21 20:45:01 -0800
|
McLean, VA
|
Eastern Time (US & Canada)
|
569,357,127,040,540,700
|
negative
| 1
|
Customer Service Issue
| 0.6925
|
Southwest
| null |
enzo_the_baker
| null | 0
|
@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.
| null |
2015-02-21 20:44:51 -0800
| null |
Eastern Time (US & Canada)
|
569,356,085,359,996,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
Diva_tobe
| null | 0
|
@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.
| null |
2015-02-21 20:40:43 -0800
| null |
America/New_York
|
569,355,826,248,474,600
|
negative
| 0.6484
|
Customer Service Issue
| 0.6484
|
Southwest
| null |
pasdexcuses
| null | 0
|
@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
| null |
2015-02-21 20:39:41 -0800
| null | null |
569,355,332,113,309,700
|
negative
| 1
|
Cancelled Flight
| 0.6596
|
Southwest
| null |
DavidTWalker
| null | 0
|
@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.
| null |
2015-02-21 20:37:43 -0800
| null |
Central Time (US & Canada)
|
569,355,179,717,369,860
|
negative
| 1
|
Damaged Luggage
| 0.6906
|
Southwest
| null |
Deadeye82
| null | 0
|
@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
| null |
2015-02-21 20:37:07 -0800
| null | null |
569,351,618,522,705,900
|
positive
| 1
| null | null |
Southwest
| null |
tbat08
| null | 0
|
@SouthwestAir thanks for getting me home from Denver tonight despite the snow!
| null |
2015-02-21 20:22:58 -0800
|
Nashville, tn
|
Central Time (US & Canada)
|
569,350,730,034,728,960
|
negative
| 1
|
Cancelled Flight
| 0.6524
|
Southwest
| null |
Julienbrandt
| null | 0
|
@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?
|
[39.73217408, -105.0050626]
|
2015-02-21 20:19:26 -0800
|
San Diego
|
Pacific Time (US & Canada)
|
569,348,678,911,021,060
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
relaxnsmile
| null | 0
|
@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...
| null |
2015-02-21 20:11:17 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
569,347,934,866,636,800
|
neutral
| 1
| null | null |
Southwest
| null |
aushianya
| null | 0
|
@SouthwestAir are you hiring for flight attendants right now
| null |
2015-02-21 20:08:20 -0800
| null | null |
569,347,549,858,934,800
|
positive
| 1
| null | null |
Southwest
| null |
CharlesJenkins7
| null | 0
|
@SouthwestAir never lets me down!!!
| null |
2015-02-21 20:06:48 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,347,252,550,017,000
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
JCRU28
| null | 0
|
@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup
| null |
2015-02-21 20:05:37 -0800
|
USA
|
Eastern Time (US & Canada)
|
569,347,125,575,725,060
|
negative
| 1
|
Cancelled Flight
| 0.6735
|
Southwest
| null |
kaylariley03
| null | 0
|
@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!
| null |
2015-02-21 20:05:07 -0800
| null |
Eastern Time (US & Canada)
|
569,347,122,992,185,340
|
positive
| 1
| null | null |
Southwest
| null |
Lmpilson
| null | 0
|
@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟
| null |
2015-02-21 20:05:06 -0800
|
Fairfax, VA
| null |
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