tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,667,173,544,812,540
|
neutral
| 0.6548
| null | 0
|
Southwest
| null |
thaisayz
| null | 0
|
@SouthwestAir where is mines?
| null |
2015-02-22 17:16:52 -0800
|
USA
|
Central Time (US & Canada)
|
569,667,075,280,498,700
|
positive
| 1
| null | null |
Southwest
| null |
cvandivere
| null | 0
|
@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA!
|
[29.65283375, -95.275749]
|
2015-02-22 17:16:29 -0800
| null | null |
569,667,019,693,359,100
|
neutral
| 1
| null | null |
Southwest
| null |
lauravelasquez
| null | 3
|
@SouthwestAir ...and how does one obtain this companion pass?
| null |
2015-02-22 17:16:16 -0800
|
Denver, CO
|
Eastern Time (US & Canada)
|
569,666,778,030,346,240
|
positive
| 0.6535
| null | null |
Southwest
| null |
ScottSusman
| null | 0
|
@SouthwestAir Yes, please.
| null |
2015-02-22 17:15:18 -0800
| null |
Central Time (US & Canada)
|
569,666,708,278,878,200
|
neutral
| 1
| null | null |
Southwest
| null |
FSXPlayer99
| null | 0
|
@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O
| null |
2015-02-22 17:15:01 -0800
|
México
|
Eastern Time (US & Canada)
|
569,666,606,424,420,350
|
positive
| 1
| null | null |
Southwest
| null |
Jeffb2
| null | 0
|
@SouthwestAir sign me up!
| null |
2015-02-22 17:14:37 -0800
| null | null |
569,666,513,352,806,400
|
positive
| 0.6633
| null | null |
Southwest
| null |
lot223
| null | 0
|
@SouthwestAir just got mine..now where to go??
| null |
2015-02-22 17:14:15 -0800
| null |
Central Time (US & Canada)
|
569,666,470,482,804,740
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
k_wasie
| null | 0
|
@SouthwestAir wifi is the worst $8 investment I have ever made.
| null |
2015-02-22 17:14:05 -0800
|
The happiest place on Earth!
|
Eastern Time (US & Canada)
|
569,665,019,899,572,200
|
neutral
| 1
| null | null |
Southwest
| null |
T_Smooth87
| null | 0
|
@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?
| null |
2015-02-22 17:08:19 -0800
|
Fayette County/Oakland #901
|
Central Time (US & Canada)
|
569,660,864,653,099,000
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
rebaabq
| null | 0
|
@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting
| null |
2015-02-22 16:51:48 -0800
| null | null |
569,660,698,231,308,300
|
neutral
| 0.6926
| null | 0
|
Southwest
| null |
arteriesrus
| null | 0
|
@SouthwestAir I have followed you. Awaiting your DM.
|
[40.91509493, -81.4367726]
|
2015-02-22 16:51:08 -0800
|
Salt Lake City
|
Mountain Time (US & Canada)
|
569,658,322,732,757,000
|
neutral
| 0.7067
| null | 0
|
Southwest
| null |
Ashishwadhwa9
| null | 0
|
@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets
| null |
2015-02-22 16:41:42 -0800
| null | null |
569,657,389,722,550,300
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
jparkermastin
| null | 0
|
@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.
| null |
2015-02-22 16:38:00 -0800
| null | null |
569,655,614,432,915,460
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
attra_versiamo
| null | 0
|
@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous
| null |
2015-02-22 16:30:56 -0800
| null | null |
569,652,584,761,462,800
|
negative
| 1
|
Lost Luggage
| 0.6448
|
Southwest
| null |
ciaobellaxoxo89
| null | 0
|
@SouthwestAir should get their shit together before they owe my $2,000 for my bag.
| null |
2015-02-22 16:18:54 -0800
| null | null |
569,651,470,615,887,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
Techno_Quaya
| null | 0
|
@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.
| null |
2015-02-22 16:14:28 -0800
|
college
|
Eastern Time (US & Canada)
|
569,650,294,746,820,600
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
mikeslagle
| null | 0
|
@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.
|
[32.73284288, -117.19634507]
|
2015-02-22 16:09:48 -0800
| null |
Pacific Time (US & Canada)
|
569,649,779,090,833,400
|
negative
| 1
|
Can't Tell
| 0.6714
|
Southwest
| null |
CheyHoProblems
| null | 0
|
@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!
| null |
2015-02-22 16:07:45 -0800
| null |
Mountain Time (US & Canada)
|
569,649,617,802,891,260
|
negative
| 1
|
Can't Tell
| 0.6846
|
Southwest
| null |
jameswbetts
| null | 0
|
@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!
| null |
2015-02-22 16:07:07 -0800
|
Sunny Florida
|
Eastern Time (US & Canada)
|
569,649,277,888,106,500
|
neutral
| 0.6809
| null | 0
|
Southwest
| null |
courtney_curley
| null | 0
|
@SouthwestAir got it. Next time I will know about paying extra to make the A Line.
| null |
2015-02-22 16:05:46 -0800
| null | null |
569,648,240,150,204,400
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
arteriesrus
| null | 0
|
@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??
|
[40.91497406, -81.43686526]
|
2015-02-22 16:01:38 -0800
|
Salt Lake City
|
Mountain Time (US & Canada)
|
569,646,857,632,096,260
|
neutral
| 0.6592
| null | null |
Southwest
| null |
ae4mcae
| null | 0
|
@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo
| null |
2015-02-22 15:56:09 -0800
|
Fremont, CA
|
Pacific Time (US & Canada)
|
569,644,697,309,872,100
|
positive
| 0.6406
| null | 0
|
Southwest
| null |
seve12345
| null | 0
|
@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group
| null |
2015-02-22 15:47:33 -0800
| null |
Quito
|
569,644,492,040,613,900
|
positive
| 0.6807
| null | 0
|
Southwest
| null |
cyndibrown327
| null | 0
|
@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)
| null |
2015-02-22 15:46:45 -0800
| null |
Eastern Time (US & Canada)
|
569,644,456,376,340,500
|
positive
| 0.6748
| null | null |
Southwest
| null |
AuGres_MI
| null | 0
|
@SouthwestAir Thanks.
|
[42.58417604, -83.1064707]
|
2015-02-22 15:46:36 -0800
|
Back in the Mitten
| null |
569,644,414,395,486,200
|
neutral
| 1
| null | null |
Southwest
| null |
TaylorLumsden
| null | 0
|
@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax
| null |
2015-02-22 15:46:26 -0800
|
Dallas, Texas
|
Mountain Time (US & Canada)
|
569,644,350,906,310,660
|
negative
| 1
|
Late Flight
| 0.6663
|
Southwest
| null |
masonsontwiter2
| null | 0
|
@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday
| null |
2015-02-22 15:46:11 -0800
| null |
Alaska
|
569,644,310,045,417,500
|
positive
| 1
| null | null |
Southwest
| null |
SamuelLSchultz
| null | 0
|
@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8
| null |
2015-02-22 15:46:01 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
569,644,213,224,149,000
|
positive
| 1
| null | null |
Southwest
| null |
hustler4life_
| null | 0
|
@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍
| null |
2015-02-22 15:45:38 -0800
| null |
Pacific Time (US & Canada)
|
569,640,446,999,203,840
|
neutral
| 0.6596
| null | 0
|
Southwest
| null |
marvokino
| null | 0
|
@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!
| null |
2015-02-22 15:30:40 -0800
| null |
Central Time (US & Canada)
|
569,639,587,842,281,500
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
ColinHuntleyLA
| null | 0
|
@SouthwestAir Two delayed flights in a row. Neither one of them explained
| null |
2015-02-22 15:27:15 -0800
|
ATX/LA
|
Pacific Time (US & Canada)
|
569,638,751,598,563,300
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
masonsontwiter2
| null | 0
|
@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2
| null |
2015-02-22 15:23:56 -0800
| null |
Alaska
|
569,638,417,505,497,100
|
negative
| 1
|
Customer Service Issue
| 0.6561
|
Southwest
| null |
masonsontwiter2
| null | 0
|
@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs
| null |
2015-02-22 15:22:36 -0800
| null |
Alaska
|
569,638,063,825,154,050
|
positive
| 1
| null | null |
Southwest
| null |
cyndibrown327
| null | 0
|
@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!
| null |
2015-02-22 15:21:12 -0800
| null |
Eastern Time (US & Canada)
|
569,635,513,138,860,000
|
neutral
| 1
| null | null |
Southwest
| null |
AuGres_MI
| null | 0
|
@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?
|
[42.58399752, -83.10630667]
|
2015-02-22 15:11:04 -0800
|
Back in the Mitten
| null |
569,635,428,237,778,940
|
neutral
| 0.7012
| null | 0
|
Southwest
| null |
LetCourtRun
| null | 0
|
@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.
|
[39.87875827, -75.23722854]
|
2015-02-22 15:10:44 -0800
| null |
Central Time (US & Canada)
|
569,630,183,747,153,900
|
negative
| 1
|
Cancelled Flight
| 0.6639
|
Southwest
| null |
soylentgs
| null | 0
|
@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.
| null |
2015-02-22 14:49:53 -0800
|
Missouri
|
Central Time (US & Canada)
|
569,628,970,267,705,340
|
negative
| 1
|
Bad Flight
| 0.6804
|
Southwest
| null |
KissesofGodiva
| null | 0
|
@SouthwestAir your wifi is angering me with its slowness
| null |
2015-02-22 14:45:04 -0800
|
#BrownsNation
| null |
569,627,946,459,275,260
|
positive
| 0.689
| null | null |
Southwest
| null |
Ekanewilliams
| null | 0
|
@SouthwestAir thank you!
| null |
2015-02-22 14:41:00 -0800
|
Washington, DC
| null |
569,626,389,944,660,000
|
negative
| 1
|
Late Flight
| 0.6675
|
Southwest
| null |
cvalenzuelaSD
| null | 0
|
@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z
| null |
2015-02-22 14:34:49 -0800
| null |
Pacific Time (US & Canada)
|
569,626,122,578,726,900
|
positive
| 1
| null | null |
Southwest
| null |
stephwalker78
| null | 0
|
@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! 😄
| null |
2015-02-22 14:33:45 -0800
|
Southern Virginia!!!!!!
| null |
569,624,788,244,828,160
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
thowelliv
| null | 0
|
@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...
| null |
2015-02-22 14:28:27 -0800
|
Baltimore
|
Central Time (US & Canada)
|
569,622,053,214,507,000
|
negative
| 1
|
Can't Tell
| 0.6912
|
Southwest
| null |
RnCahill
| null | 0
|
@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?
| null |
2015-02-22 14:17:35 -0800
| null | null |
569,620,438,734,807,040
|
negative
| 0.6575
|
Customer Service Issue
| 0.3375
|
Southwest
| null |
kirsten_lana
| null | 0
|
@SouthwestAir just sent it
| null |
2015-02-22 14:11:10 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,619,751,124,795,400
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
heyashleyglad
| null | 0
|
@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue
| null |
2015-02-22 14:08:26 -0800
| null |
Central Time (US & Canada)
|
569,619,309,401,546,750
|
neutral
| 1
| null | null |
Southwest
| null |
katiefranci
| null | 0
|
@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color
| null |
2015-02-22 14:06:41 -0800
| null |
Central Time (US & Canada)
|
569,617,202,984,255,500
|
positive
| 1
| null | null |
Southwest
| null |
emilymoffitt86
| null | 0
|
@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏
| null |
2015-02-22 13:58:18 -0800
|
.kansas city.
| null |
569,615,736,387,325,950
|
negative
| 1
|
Bad Flight
| 0.3487
|
Southwest
| null |
Ekanewilliams
| null | 0
|
@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler
| null |
2015-02-22 13:52:29 -0800
|
Washington, DC
| null |
569,615,206,625,599,500
|
negative
| 0.6889
|
Cancelled Flight
| 0.6889
|
Southwest
| null |
Doanthatsme
| null | 0
|
@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!
| null |
2015-02-22 13:50:22 -0800
|
no where
|
Pacific Time (US & Canada)
|
569,614,436,660,432,900
|
negative
| 1
|
Bad Flight
| 0.6291
|
Southwest
| null |
Doanthatsme
| null | 0
|
@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!
| null |
2015-02-22 13:47:19 -0800
|
no where
|
Pacific Time (US & Canada)
|
569,613,284,455,948,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
kesslerj24
| null | 0
|
@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!
| null |
2015-02-22 13:42:44 -0800
| null | null |
569,613,113,718,218,750
|
negative
| 1
|
Can't Tell
| 0.6447
|
Southwest
| null |
NatassaCahill
| null | 0
|
@SouthwestAir your "complimentary" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!
| null |
2015-02-22 13:42:03 -0800
| null | null |
569,612,549,458,522,100
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
Dablamo
| null | 0
|
@SouthwestAir worst air line ever, you have no compassion of the handicapped
| null |
2015-02-22 13:39:49 -0800
| null | null |
569,612,143,873,490,940
|
neutral
| 0.6618
| null | 0
|
Southwest
| null |
jkhantivong29
| null | 0
|
@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!
| null |
2015-02-22 13:38:12 -0800
|
Denver
| null |
569,611,549,960,044,540
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
NatassaCahill
| null | 0
|
@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!
| null |
2015-02-22 13:35:51 -0800
| null | null |
569,610,806,196,768,800
|
neutral
| 1
| null | null |
Southwest
| null |
G1GARRISON
| null | 0
|
@SouthwestAir done
| null |
2015-02-22 13:32:53 -0800
| null | null |
569,607,647,051,317,250
|
neutral
| 0.3498
| null | 0
|
Southwest
| null |
kimwatsontanner
| null | 0
|
@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC
| null |
2015-02-22 13:20:20 -0800
|
Loomis, CA (Near SacTown)
|
Pacific Time (US & Canada)
|
569,607,114,462,793,700
|
neutral
| 0.6772
| null | null |
Southwest
| null |
SBaskinEvents
| null | 1
|
@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz
| null |
2015-02-22 13:18:13 -0800
|
Hanover, Maryland
| null |
569,606,089,316,167,700
|
positive
| 1
| null | null |
Southwest
| null |
NmJean05
| null | 0
|
@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.
| null |
2015-02-22 13:14:09 -0800
|
Newark, NJ
|
Eastern Time (US & Canada)
|
569,604,665,240,895,500
|
negative
| 1
|
Damaged Luggage
| 1
|
Southwest
| null |
TheAndyHolland
| null | 0
|
@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?
| null |
2015-02-22 13:08:29 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
569,604,198,033,170,400
|
negative
| 1
|
Flight Booking Problems
| 0.3542
|
Southwest
| null |
dflindzy_david
| null | 0
|
@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed
| null |
2015-02-22 13:06:38 -0800
| null | null |
569,604,066,239,762,400
|
positive
| 0.6604
| null | null |
Southwest
| null |
HybridMovementC
| null | 0
|
@SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC-
| null |
2015-02-22 13:06:06 -0800
|
everywhere, all the time.
| null |
569,603,326,947,364,860
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
megmclaughlin
| null | 0
|
@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again
| null |
2015-02-22 13:03:10 -0800
| null |
Eastern Time (US & Canada)
|
569,602,278,988,120,060
|
negative
| 1
|
Customer Service Issue
| 0.6701
|
Southwest
| null |
mrpearson3rd
| null | 0
|
@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney
| null |
2015-02-22 12:59:00 -0800
| null | null |
569,601,658,491,002,900
|
positive
| 1
| null | null |
Southwest
| null |
lkreed66
| null | 0
|
@SouthwestAir My Fav!!!!
| null |
2015-02-22 12:56:32 -0800
| null | null |
569,598,614,235,942,900
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
BattleB_studios
| null | 0
|
@SouthwestAir our flight is delayed till tomorrow curse the weather
| null |
2015-02-22 12:44:26 -0800
| null | null |
569,598,588,378,087,400
|
negative
| 0.67
|
Flight Attendant Complaints
| 0.34
|
Southwest
| null |
JessicaTickle
| null | 0
|
@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁
| null |
2015-02-22 12:44:20 -0800
|
CA & MI
|
Alaska
|
569,598,511,483,789,300
|
neutral
| 0.6385
| null | 0
|
Southwest
| null |
MStudioFBA
| null | 0
|
@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.
| null |
2015-02-22 12:44:02 -0800
|
USA
|
Mountain Time (US & Canada)
|
569,596,778,426,855,400
|
positive
| 0.6852
| null | 0
|
Southwest
| null |
leahrotella
| null | 0
|
@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.
| null |
2015-02-22 12:37:09 -0800
|
Albany, New York
|
Eastern Time (US & Canada)
|
569,596,469,105,299,460
|
neutral
| 0.6397
| null | null |
Southwest
| null |
hlirvine
| null | 0
|
@SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB
| null |
2015-02-22 12:35:55 -0800
|
Brooklyn
|
Eastern Time (US & Canada)
|
569,591,945,816,772,600
|
negative
| 1
|
Bad Flight
| 0.3443
|
Southwest
| null |
tikidaisy
| null | 0
|
@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch "Buy"
|
[30.27027027, -97.74064527]
|
2015-02-22 12:17:57 -0800
|
Washington, DC
|
America/New_York
|
569,590,208,095,768,600
|
neutral
| 0.6598
| null | null |
Southwest
| null |
JessicaTickle
| null | 0
|
@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz
| null |
2015-02-22 12:11:02 -0800
|
CA & MI
|
Alaska
|
569,589,955,837,628,400
|
neutral
| 1
| null | null |
Southwest
| null |
MysticlyClear
| null | 0
|
@SouthwestAir I heard a rumor flight 898 was Cancelled Flightled. Is this true?
| null |
2015-02-22 12:10:02 -0800
|
Texas
|
Mountain Time (US & Canada)
|
569,589,454,194,790,400
|
positive
| 0.6536
| null | null |
Southwest
| null |
hlirvine
| null | 0
|
@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter
| null |
2015-02-22 12:08:02 -0800
|
Brooklyn
|
Eastern Time (US & Canada)
|
569,589,379,385,008,100
|
positive
| 1
| null | null |
Southwest
| null |
TheDarrenHickey
| null | 0
|
@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass
|
[33.4338494, -111.9963312]
|
2015-02-22 12:07:45 -0800
|
Indianapolis
|
Eastern Time (US & Canada)
|
569,589,079,710,380,000
|
negative
| 1
|
Lost Luggage
| 0.6942
|
Southwest
| null |
mcloeren
| null | 0
|
@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)
| null |
2015-02-22 12:06:33 -0800
|
Bethesda MD
|
Quito
|
569,588,375,037,960,200
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
DigitalCK
| null | 0
|
@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL
|
[33.00605781, -96.76519155]
|
2015-02-22 12:03:45 -0800
|
Dallas, Tx
|
Central Time (US & Canada)
|
569,588,348,593,025,000
|
negative
| 0.3546
|
Can't Tell
| 0.3546
|
Southwest
| null |
marysilvadoctor
| null | 0
|
@SouthwestAir thanks for the response - flight time has passed - rebooked now
|
[41.72810364, -71.43406677]
|
2015-02-22 12:03:39 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
569,587,157,574,135,800
|
negative
| 0.6888
|
Bad Flight
| 0.3499
|
Southwest
| null |
danihampton
| null | 0
|
<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!
| null |
2015-02-22 11:58:55 -0800
| null |
Arizona
|
569,586,743,831,191,550
|
positive
| 1
| null | null |
Southwest
| null |
danihampton
| null | 0
|
@SouthwestAir you guys rule. I will DM you. <3 Thank you.
| null |
2015-02-22 11:57:16 -0800
| null |
Arizona
|
569,586,235,259,404,300
|
positive
| 0.678
| null | null |
Southwest
| null |
EffremFGoodman
| null | 0
|
@SouthwestAir good to be back. See you all again in several weeks.
|
[34.7300769, -92.219814]
|
2015-02-22 11:55:15 -0800
|
#DFWLittleRockMempLAVegas#MS#
| null |
569,586,098,772,578,300
|
negative
| 0.6822
|
Bad Flight
| 0.3485
|
Southwest
| null |
TacoDangerous
| null | 0
|
@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF
| null |
2015-02-22 11:54:43 -0800
|
Two Guns, Arizona
|
Central Time (US & Canada)
|
569,585,343,084,650,500
|
positive
| 0.6906
| null | 0
|
Southwest
| null |
Jesswhy
| null | 0
|
@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!
| null |
2015-02-22 11:51:42 -0800
| null |
Pacific Time (US & Canada)
|
569,584,744,532,287,500
|
negative
| 0.6479
|
Can't Tell
| 0.3628
|
Southwest
| null |
adrianarebelo_
| null | 0
|
@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!
| null |
2015-02-22 11:49:20 -0800
| null |
Atlantic Time (Canada)
|
569,584,431,544,971,260
|
neutral
| 0.6747
| null | 0
|
Southwest
| null |
JoshuaWaldorf
| null | 0
|
@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?
| null |
2015-02-22 11:48:05 -0800
|
Texas
|
Central Time (US & Canada)
|
569,577,548,318,777,340
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
bashomosko
| null | 0
|
.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(
| null |
2015-02-22 11:20:44 -0800
|
boulder, co
|
Pacific Time (US & Canada)
|
569,576,624,158,437,400
|
negative
| 0.6465
|
Customer Service Issue
| 0.6465
|
Southwest
| null |
dan_humboldt
| null | 0
|
@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?
| null |
2015-02-22 11:17:04 -0800
| null | null |
569,576,038,289,711,100
|
positive
| 1
| null | null |
Southwest
| null |
RichardAWeber
| null | 0
|
@SouthwestAir think you have great people working for you.
| null |
2015-02-22 11:14:44 -0800
| null | null |
569,571,448,412,438,500
|
positive
| 1
| null | null |
Southwest
| null |
SamPalazzolo
| null | 0
|
@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport
| null |
2015-02-22 10:56:30 -0800
|
San Diego, CA USA
|
Pacific Time (US & Canada)
|
569,571,437,389,881,340
|
negative
| 0.6078
|
Bad Flight
| 0.6078
|
Southwest
| null |
TheDarrenHickey
| null | 0
|
@SouthwestAir here's a first..both pilot and first officer in galley during flight...
| null |
2015-02-22 10:56:27 -0800
|
Indianapolis
|
Eastern Time (US & Canada)
|
569,568,079,761,403,900
|
neutral
| 0.6598
| null | 0
|
Southwest
| null |
briandotcom
| null | 0
|
@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather
| null |
2015-02-22 10:43:06 -0800
|
UTSA '13
|
Central Time (US & Canada)
|
569,567,144,318,365,700
|
negative
| 1
|
Cancelled Flight
| 0.6562
|
Southwest
| null |
Kehrricane
| null | 0
|
@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.
| null |
2015-02-22 10:39:23 -0800
|
Wichita
|
Central Time (US & Canada)
|
569,567,028,136,296,450
|
neutral
| 0.3444
| null | 0
|
Southwest
| null |
PasstheJman
| null | 0
|
@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.
|
[41.77838296, -87.7409109]
|
2015-02-22 10:38:56 -0800
| null |
Mountain Time (US & Canada)
|
569,566,673,235,271,700
|
negative
| 1
|
Customer Service Issue
| 0.6983
|
Southwest
| null |
mightymolar
| null | 0
|
@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew
|
[38.84884095, -77.04207298]
|
2015-02-22 10:37:31 -0800
|
Rockville, Maryland
|
Eastern Time (US & Canada)
|
569,565,359,524,716,540
|
negative
| 0.6632
|
Can't Tell
| 0.3474
|
Southwest
| null |
paydirt434
| null | 0
|
@SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.
| null |
2015-02-22 10:32:18 -0800
|
Herndon, VA
|
Eastern Time (US & Canada)
|
569,562,867,281,690,600
|
neutral
| 1
| null | null |
Southwest
| null |
allie_kaji621
| null | 0
|
@SouthwestAir safety back in Dallas!
| null |
2015-02-22 10:22:24 -0800
|
Den10
|
Central Time (US & Canada)
|
569,561,754,163,769,340
|
negative
| 1
|
Customer Service Issue
| 0.69
|
Southwest
| null |
Shivener
| null | 0
|
@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss
| null |
2015-02-22 10:17:58 -0800
| null |
Quito
|
569,558,600,353,390,600
|
positive
| 1
| null | null |
Southwest
| null |
justatinydragon
| null | 0
|
@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋
| null |
2015-02-22 10:05:26 -0800
| null |
Eastern Time (US & Canada)
|
569,557,305,961,750,500
|
neutral
| 0.3491
| null | 0
|
Southwest
| null |
Million_Miler
| null | 0
|
@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03
| null |
2015-02-22 10:00:18 -0800
| null | null |
569,556,215,375,613,950
|
negative
| 1
|
Cancelled Flight
| 0.6412
|
Southwest
| null |
Million_Miler
| null | 0
|
@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove
| null |
2015-02-22 09:55:58 -0800
| null | null |
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