tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,922,730,008,518,660
|
positive
| 1
| null | null |
Southwest
| null |
claywhittington
| null | 0
|
@SouthwestAir Awesome. Thanks! You guys rock!
| null |
2015-02-23 10:12:22 -0800
|
Wilmington, North Carolina
|
Eastern Time (US & Canada)
|
569,922,657,937,956,860
|
negative
| 0.6634
|
Customer Service Issue
| 0.3366
|
Southwest
| null |
AayeBaby
| null | 0
|
@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?
| null |
2015-02-23 10:12:04 -0800
|
D(M)V
|
Eastern Time (US & Canada)
|
569,921,747,195,076,600
|
neutral
| 0.6694
| null | 0
|
Southwest
| null |
LenaRodGon
| null | 0
|
@SouthwestAir when can we expect customer service in Dallas to be available
| null |
2015-02-23 10:08:27 -0800
| null |
Central Time (US & Canada)
|
569,919,280,361,414,660
|
negative
| 0.6404
|
Can't Tell
| 0.3258
|
Southwest
| null |
rcymozart
| null | 0
|
@SouthwestAir it eventually arrived. just seemed really slow. :)
| null |
2015-02-23 09:58:39 -0800
|
Redlands, CA
|
Pacific Time (US & Canada)
|
569,918,484,726,964,200
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
karasellswyo
| null | 0
|
@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.
| null |
2015-02-23 09:55:29 -0800
| null | null |
569,915,419,018,068,000
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
DAmico_J
| null | 0
|
@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.
| null |
2015-02-23 09:43:19 -0800
|
RI when home.
|
Eastern Time (US & Canada)
|
569,914,957,552,353,300
|
negative
| 0.6745
|
Bad Flight
| 0.6745
|
Southwest
| null |
HDsportsguy
| null | 0
|
@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0
| null |
2015-02-23 09:41:29 -0800
| null | null |
569,912,094,272,782,340
|
positive
| 1
| null | null |
Southwest
| null |
d_aghassi
| null | 0
|
@SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.
| null |
2015-02-23 09:30:06 -0800
| null |
Eastern Time (US & Canada)
|
569,911,555,967,442,940
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
Sara_Walsh
| null | 0
|
@SouthwestAir yep. 99.99999999% certain it was on that flight.
| null |
2015-02-23 09:27:58 -0800
| null |
Eastern Time (US & Canada)
|
569,910,583,694,196,740
|
positive
| 1
| null | null |
Southwest
| null |
RenePhillips42
| null | 0
|
@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
| null |
2015-02-23 09:24:06 -0800
|
Rocky Mountains, Colorado USA
|
Mountain Time (US & Canada)
|
569,910,383,047,254,000
|
positive
| 0.3511
| null | 0
|
Southwest
| null |
RenkCathy
| null | 0
|
@SouthwestAir I would appreciate that. Thank you.
| null |
2015-02-23 09:23:18 -0800
| null |
Central Time (US & Canada)
|
569,909,718,765,842,400
|
negative
| 1
|
Customer Service Issue
| 0.6374
|
Southwest
| null |
erinbraxton
| null | 0
|
@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?
| null |
2015-02-23 09:20:40 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
569,906,668,743,426,050
|
negative
| 1
|
Customer Service Issue
| 0.668
|
Southwest
| null |
ShanRosenberg
| null | 0
|
@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail
| null |
2015-02-23 09:08:32 -0800
| null | null |
569,906,317,629,874,200
|
neutral
| 1
| null | null |
Southwest
| null |
claywhittington
| null | 0
|
@SouthwestAir Can my wife's RR points be transferred to my RR account?
| null |
2015-02-23 09:07:09 -0800
|
Wilmington, North Carolina
|
Eastern Time (US & Canada)
|
569,905,567,960,952,800
|
negative
| 0.6939
|
Late Flight
| 0.3571
|
Southwest
| null |
LukeWyckoff
| null | 0
|
@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her.
| null |
2015-02-23 09:04:10 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
569,904,613,069,103,100
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
B_Mac87
| null | 0
|
@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.
| null |
2015-02-23 09:00:22 -0800
|
Raleigh, North Carolina
|
Mountain Time (US & Canada)
|
569,904,370,361,483,260
|
negative
| 1
|
Bad Flight
| 0.7057
|
Southwest
| null |
alifriend
| null | 0
|
@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
|
[33.64079948, -84.4358346]
|
2015-02-23 08:59:24 -0800
|
Columbus, OH
|
Eastern Time (US & Canada)
|
569,903,377,598,914,560
|
positive
| 1
| null | null |
Southwest
| null |
EASmith_
| null | 0
|
@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)
| null |
2015-02-23 08:55:28 -0800
|
Columbus, OH
|
Quito
|
569,903,253,183,455,200
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
RenkCathy
| null | 0
|
@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.
| null |
2015-02-23 08:54:58 -0800
| null |
Central Time (US & Canada)
|
569,901,998,780,198,900
|
negative
| 1
|
Customer Service Issue
| 0.716
|
Southwest
| null |
davidsawyerjr
| null | 0
|
@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
| null |
2015-02-23 08:49:59 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
569,901,925,358,968,800
|
negative
| 0.7022
|
Flight Booking Problems
| 0.7022
|
Southwest
| null |
bzjames
| null | 0
|
@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!
| null |
2015-02-23 08:49:41 -0800
| null | null |
569,901,802,994,454,500
|
negative
| 0.7113
|
Customer Service Issue
| 0.3919
|
Southwest
| null |
laurenemiller11
| null | 0
|
@SouthwestAir I did. Still haven't heard a thing.
| null |
2015-02-23 08:49:12 -0800
|
Westminster, CO
|
Mountain Time (US & Canada)
|
569,900,699,988,860,900
|
positive
| 1
| null | null |
Southwest
| null |
Maya_Golden
| null | 0
|
@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!
| null |
2015-02-23 08:44:49 -0800
|
Lone Star State
|
Central Time (US & Canada)
|
569,900,147,343,265,800
|
positive
| 0.6859
| null | 0
|
Southwest
| null |
lizStonewriter
| null | 0
|
@SouthwestAir open seating is like an open marriage, there's so much love for strangers!
| null |
2015-02-23 08:42:38 -0800
| null | null |
569,899,502,355,681,300
|
negative
| 0.66
|
Can't Tell
| 0.66
|
Southwest
| null |
michellehamm0nd
| null | 0
|
@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....
| null |
2015-02-23 08:40:04 -0800
|
insta : michellehamm0nd
|
Eastern Time (US & Canada)
|
569,898,033,128,693,760
|
neutral
| 1
| null | null |
Southwest
| null |
vovoci
| null | 0
|
@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?
| null |
2015-02-23 08:34:13 -0800
| null | null |
569,897,334,760,448,000
|
neutral
| 1
| null | null |
Southwest
| null |
LyonsBlitz0090
| null | 0
|
@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?
| null |
2015-02-23 08:31:27 -0800
| null | null |
569,895,344,458,170,400
|
negative
| 0.7119
|
Customer Service Issue
| 0.7119
|
Southwest
| null |
LukeWyckoff
| null | 0
|
@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040
| null |
2015-02-23 08:23:32 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
569,895,187,746,418,700
|
positive
| 1
| null | null |
Southwest
| null |
vangdfang
| null | 0
|
@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!
| null |
2015-02-23 08:22:55 -0800
|
Overland Park, KS
|
Central Time (US & Canada)
|
569,894,088,209,596,400
|
positive
| 1
| null | null |
Southwest
| null |
bjwellington
| null | 0
|
@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1
|
[32.85744983, -97.03548311]
|
2015-02-23 08:18:33 -0800
|
Sac City, IA
|
Central Time (US & Canada)
|
569,893,988,846,546,940
|
neutral
| 0.6925
| null | 0
|
Southwest
| null |
vovoci
| null | 0
|
@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio
| null |
2015-02-23 08:18:09 -0800
| null | null |
569,893,924,942,299,140
|
neutral
| 1
| null | null |
Southwest
| null |
HelacoHLC
| null | 0
|
@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)
| null |
2015-02-23 08:17:54 -0800
|
EIN: 27-0575748 -New York -USA
| null |
569,892,876,642,955,260
|
neutral
| 0.6681
| null | null |
Southwest
| null |
fromtheleftseat
| null | 0
|
@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk
| null |
2015-02-23 08:13:44 -0800
|
Phoenix AZ
|
Arizona
|
569,891,377,351,233,540
|
neutral
| 1
| null | null |
Southwest
| null |
AlMehairiAUH
| null | 0
|
@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek
| null |
2015-02-23 08:07:47 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,891,267,666,006,000
|
neutral
| 1
| null | null |
Southwest
| null |
AlMehairiAUH
| null | 0
|
@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek
| null |
2015-02-23 08:07:20 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,890,333,456,117,760
|
neutral
| 1
| null | null |
Southwest
| null |
AlMehairiAUH
| null | 0
|
@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek
| null |
2015-02-23 08:03:38 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,890,211,301,191,700
|
neutral
| 1
| null | null |
Southwest
| null |
AlMehairiAUH
| null | 0
|
@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek
| null |
2015-02-23 08:03:09 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,890,103,989,903,360
|
neutral
| 1
| null | null |
Southwest
| null |
AlMehairiAUH
| null | 0
|
@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek
| null |
2015-02-23 08:02:43 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,889,885,651,234,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
rcymozart
| null | 0
|
@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|
| null |
2015-02-23 08:01:51 -0800
|
Redlands, CA
|
Pacific Time (US & Canada)
|
569,888,280,793,063,400
|
neutral
| 1
| null | null |
Southwest
| null |
ClinicPolly
| null | 0
|
@SouthwestAir @ClinicPolly
Thank you-- I may have already responded but was 8UXZJ2
| null |
2015-02-23 07:55:28 -0800
| null | null |
569,887,819,297,992,700
|
negative
| 1
|
Customer Service Issue
| 0.6649
|
Southwest
| null |
OrygunPride
| null | 0
|
@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon
| null |
2015-02-23 07:53:38 -0800
| null | null |
569,887,230,019,285,000
|
positive
| 0.6487
| null | null |
Southwest
| null |
Brianne_Sanchez
| null | 0
|
@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!
| null |
2015-02-23 07:51:18 -0800
|
Des Moines, IA
|
Central Time (US & Canada)
|
569,885,759,513,034,750
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
simundz
| null | 0
|
@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?
| null |
2015-02-23 07:45:27 -0800
| null | null |
569,884,616,649,269,250
|
negative
| 1
|
Bad Flight
| 0.6556
|
Southwest
| null |
MightyFoxMusic
| null | 0
|
@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying
| null |
2015-02-23 07:40:55 -0800
|
Chicago, IL
| null |
569,883,152,493,240,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jennybeal
| null | 0
|
@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.
| null |
2015-02-23 07:35:06 -0800
|
Columbus, OH
|
Eastern Time (US & Canada)
|
569,882,596,798,132,200
|
neutral
| 0.6692
| null | 0
|
Southwest
| null |
matthewebel
| null | 0
|
@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?
| null |
2015-02-23 07:32:53 -0800
|
Boston, MA
|
Central Time (US & Canada)
|
569,881,035,682,521,100
|
neutral
| 0.6424
| null | null |
Southwest
| null |
0504Traveller
| null | 0
|
@SouthwestAir unveils 4 new routes, including 2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday
| null |
2015-02-23 07:26:41 -0800
| null |
Central Time (US & Canada)
|
569,880,788,612,866,050
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
ucsigmachi
| null | 0
|
@SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight
| null |
2015-02-23 07:25:42 -0800
| null | null |
569,878,685,723,050,000
|
neutral
| 0.6648
| null | null |
Southwest
| null |
SaraAMartens
| null | 0
|
@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.
| null |
2015-02-23 07:17:21 -0800
|
Omaha, NE
|
Central Time (US & Canada)
|
569,877,658,286,186,500
|
neutral
| 0.6776
| null | 0
|
Southwest
| null |
Loloemartin
| null | 0
|
@SouthwestAir didn't realize no clothes until at hotel - suggestions?
| null |
2015-02-23 07:13:16 -0800
| null | null |
569,875,667,245,871,100
|
neutral
| 1
| null | null |
Southwest
| null |
FolfJay
| null | 0
|
@SouthwestAir may want to direct that to the people at @FurryFiesta tok
| null |
2015-02-23 07:05:21 -0800
|
Grand Island, Nebraska, USA
|
Central Time (US & Canada)
|
569,875,532,600,385,540
|
negative
| 1
|
Damaged Luggage
| 0.6683
|
Southwest
| null |
Loloemartin
| null | 0
|
@SouthwestAir bag in possession but no clothes in bag??
| null |
2015-02-23 07:04:49 -0800
| null | null |
569,875,430,951,542,800
|
negative
| 0.6817
|
Can't Tell
| 0.6817
|
Southwest
| null |
ChrisSaysThis
| null | 0
|
@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB
| null |
2015-02-23 07:04:25 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,875,093,360,238,600
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jenwhooo
| null | 0
|
@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back
| null |
2015-02-23 07:03:04 -0800
| null | null |
569,874,524,922,978,300
|
neutral
| 1
| null | null |
Southwest
| null |
FolfJay
| null | 0
|
@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?
| null |
2015-02-23 07:00:49 -0800
|
Grand Island, Nebraska, USA
|
Central Time (US & Canada)
|
569,872,444,590,129,150
|
negative
| 0.6816
|
Cancelled Flight
| 0.352
|
Southwest
| null |
MikeViso
| null | 0
|
@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢
| null |
2015-02-23 06:52:33 -0800
|
Vineland & South Florida
|
Eastern Time (US & Canada)
|
569,872,363,170,373,600
|
negative
| 1
|
Lost Luggage
| 0.704
|
Southwest
| null |
Loloemartin
| null | 0
|
@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward
| null |
2015-02-23 06:52:13 -0800
| null | null |
569,869,220,680,470,500
|
neutral
| 1
| null | null |
Southwest
| null |
doecember28th
| null | 0
|
@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime
| null |
2015-02-23 06:39:44 -0800
| null | null |
569,868,010,665,611,260
|
negative
| 1
|
Bad Flight
| 0.7081
|
Southwest
| null |
Matwork21
| null | 0
|
@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?
| null |
2015-02-23 06:34:56 -0800
|
Las Vegas
|
Pacific Time (US & Canada)
|
569,866,847,690,100,740
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
ChristinaTenti
| null | 0
|
@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
| null |
2015-02-23 06:30:18 -0800
|
Saint Louis, MO USA
|
Central Time (US & Canada)
|
569,865,838,892,691,460
|
negative
| 1
|
Customer Service Issue
| 0.6837
|
Southwest
| null |
nelsjeff
| null | 0
|
@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.
| null |
2015-02-23 06:26:18 -0800
| null | null |
569,865,675,793,170,400
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
ChristinaTenti
| null | 0
|
@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.
| null |
2015-02-23 06:25:39 -0800
|
Saint Louis, MO USA
|
Central Time (US & Canada)
|
569,865,352,986,951,700
|
neutral
| 1
| null | null |
Southwest
| null |
stilvester
| null | 0
|
@SouthwestAir
How do I get a companion pass??? Thanks, Lin S
| null |
2015-02-23 06:24:22 -0800
|
Tipp City, Ohio
| null |
569,864,693,998,690,300
|
positive
| 0.6675
| null | null |
Southwest
| null |
Kateria_Nicole
| null | 0
|
@SouthwestAir Just sent DM. Thanks for your attentiveness to this matter.
| null |
2015-02-23 06:21:45 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
569,862,767,236,255,740
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
gdm43pga
| null | 0
|
@SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane.
| null |
2015-02-23 06:14:05 -0800
|
Old Hickory, TN
|
Central Time (US & Canada)
|
569,857,504,768,757,760
|
negative
| 0.6611
|
Can't Tell
| 0.6611
|
Southwest
| null |
jameswbetts
| null | 0
|
@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.
| null |
2015-02-23 05:53:11 -0800
|
Sunny Florida
|
Eastern Time (US & Canada)
|
569,857,396,899,606,500
|
neutral
| 0.6404
| null | 0
|
Southwest
| null |
sasc1
| null | 0
|
@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area, they can't get back to Bos or PVD till WEDNESDAY?
| null |
2015-02-23 05:52:45 -0800
|
RI
|
Eastern Time (US & Canada)
|
569,855,773,951,561,700
|
neutral
| 1
| null | null |
Southwest
| null |
charlesr99
| null | 0
|
@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw
| null |
2015-02-23 05:46:18 -0800
|
Everywhere
|
Atlantic Time (Canada)
|
569,855,106,583,281,660
|
negative
| 0.6744
|
Late Flight
| 0.6744
|
Southwest
| null |
DD_ATL
| null | 0
|
@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.
| null |
2015-02-23 05:43:39 -0800
| null |
Eastern Time (US & Canada)
|
569,851,178,982,338,560
|
negative
| 1
|
Flight Attendant Complaints
| 0.348
|
Southwest
| null |
steve_holder
| null | 0
|
@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, "well, that system is about dead." She didn't understand
| null |
2015-02-23 05:28:03 -0800
| null |
Central Time (US & Canada)
|
569,846,771,301,654,500
|
negative
| 1
|
Flight Booking Problems
| 0.3366
|
Southwest
| null |
Kateria_Nicole
| null | 0
|
@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.
| null |
2015-02-23 05:10:32 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
569,845,106,888,585,200
|
neutral
| 0.6932
| null | 0
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir arrangements to reimburse me for the rental I had to get?
| null |
2015-02-23 05:03:55 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,843,082,994,315,260
|
positive
| 1
| null | null |
Southwest
| null |
geo3689
| null | 0
|
@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue
| null |
2015-02-23 04:55:52 -0800
|
Frederick, MD
|
Atlantic Time (Canada)
|
569,842,095,483,199,500
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
Southwest
| null |
Kateria_Nicole
| null | 0
|
@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy
| null |
2015-02-23 04:51:57 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
569,840,840,861,839,360
|
positive
| 0.692
| null | null |
Southwest
| null |
BitterEnd2013
| null | 0
|
@SouthwestAir Thanks
| null |
2015-02-23 04:46:58 -0800
| null | null |
569,837,786,930,540,540
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
Maleus21
| null | 0
|
@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.
| null |
2015-02-23 04:34:50 -0800
|
Memphis
|
Central Time (US & Canada)
|
569,834,388,919,328,800
|
positive
| 0.6923
| null | 0
|
Southwest
| null |
erhone01
| null | 0
|
@SouthwestAir have sent you a DM with the details. Thanks!
| null |
2015-02-23 04:21:19 -0800
| null |
New Caledonia
|
569,832,563,403,051,000
|
positive
| 0.6694
| null | null |
Southwest
| null |
HAPPYGOLFPUG
| null | 0
|
@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.
| null |
2015-02-23 04:14:04 -0800
|
Golftown, USA
| null |
569,817,937,131,016,200
|
neutral
| 0.7013
| null | 0
|
Southwest
| null |
erhone01
| null | 0
|
@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?
| null |
2015-02-23 03:15:57 -0800
| null |
New Caledonia
|
569,813,808,987,787,260
|
negative
| 1
|
Flight Attendant Complaints
| 0.7113
|
Southwest
| null |
ranmannokc
| null | 0
|
@SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC
| null |
2015-02-23 02:59:33 -0800
|
Oklahoma City
|
Central Time (US & Canada)
|
569,813,138,910,130,200
|
neutral
| 1
| null | null |
Southwest
| null |
DontenPhoto
| null | 0
|
@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy
| null |
2015-02-23 02:56:53 -0800
|
Englewood, Florida
|
Eastern Time (US & Canada)
|
569,795,913,788,428,300
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
billysharp022
| null | 0
|
@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!
| null |
2015-02-23 01:48:26 -0800
|
Effingham, IL
|
Eastern Time (US & Canada)
|
569,791,667,827,388,400
|
neutral
| 1
| null | null |
Southwest
| null |
BitterEnd2013
| null | 0
|
@SouthwestAir Are flights going into Dallas this morning? Thanks
| null |
2015-02-23 01:31:34 -0800
| null | null |
569,779,173,461,336,060
|
negative
| 1
|
Late Flight
| 0.6909
|
Southwest
| null |
jhoblitt
| null | 0
|
@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet
| null |
2015-02-23 00:41:55 -0800
|
Tucson, AZ
|
Arizona
|
569,769,288,174,870,500
|
neutral
| 0.6687
| null | 0
|
Southwest
| null |
hckystix
| null | 0
|
@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1
| null |
2015-02-23 00:02:38 -0800
| null | null |
569,767,473,525,862,400
|
neutral
| 0.6922
| null | null |
Southwest
| null |
Immafun12
| null | 0
|
@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw
| null |
2015-02-22 23:55:26 -0800
|
Oregon
|
Alaska
|
569,766,956,062,134,300
|
positive
| 0.6651
| null | null |
Southwest
| null |
slemus12
| null | 0
|
@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons
| null |
2015-02-22 23:53:22 -0800
|
Georgia
|
Eastern Time (US & Canada)
|
569,757,790,626,906,100
|
positive
| 1
| null | null |
Southwest
| null |
hllgruber
| null | 0
|
@SouthwestAir yes I was everything worked out great
|
[34.00646846, -118.48131246]
|
2015-02-22 23:16:57 -0800
| null | null |
569,752,691,460,706,300
|
positive
| 0.678
| null | null |
Southwest
| null |
ttowngolfgal
| null | 0
|
@SouthwestAir show me some love and a companion flight~please and thank you!
| null |
2015-02-22 22:56:41 -0800
| null |
Central Time (US & Canada)
|
569,748,667,793,588,200
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
RyanMoore91
| null | 0
|
@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail
| null |
2015-02-22 22:40:42 -0800
|
College Park, MD
| null |
569,735,142,564,102,140
|
positive
| 1
| null | null |
Southwest
| null |
Ryguys0fly
| null | 0
|
@SouthwestAir loved it!
| null |
2015-02-22 21:46:57 -0800
|
Washington, DC
| null |
569,734,069,988,286,460
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
RenkCathy
| null | 0
|
@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson
| null |
2015-02-22 21:42:42 -0800
| null |
Central Time (US & Canada)
|
569,733,311,595,020,300
|
neutral
| 0.6489
| null | null |
Southwest
| null |
Rhodabean10
| null | 0
|
@SouthwestAir I am in, let's do this!
| null |
2015-02-22 21:39:41 -0800
|
Atlanta, GA
| null |
569,731,970,562,961,400
|
negative
| 1
|
Customer Service Issue
| 0.6737
|
Southwest
| null |
intel_jim
| null | 0
|
@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)
| null |
2015-02-22 21:34:21 -0800
|
Phoenix, Arizona USA
|
Arizona
|
569,731,104,070,115,300
|
positive
| 1
| null | null |
Southwest
| null |
JasmineDT
| null | 1
|
@SouthwestAir you're my early frontrunner for best airline! #oscars2016
| null |
2015-02-22 21:30:54 -0800
|
Washington D.C.
|
Eastern Time (US & Canada)
|
569,728,621,344,104,450
|
neutral
| 0.6461
| null | null |
Southwest
| null |
Strangeluvcraft
| null | 0
|
@southwestair, kudos to your rep "Patricia" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy
| null |
2015-02-22 21:21:03 -0800
| null | null |
569,728,483,384,930,300
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
OrygunPride
| null | 0
|
@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx
| null |
2015-02-22 21:20:30 -0800
| null | null |
569,727,036,627,034,100
|
neutral
| 1
| null | null |
Southwest
| null |
Barbee72
| null | 0
|
@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?
| null |
2015-02-22 21:14:45 -0800
| null | null |
569,726,038,932,111,360
|
negative
| 1
|
Late Flight
| 0.6108
|
Southwest
| null |
RyanBeydler
| null | 0
|
@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.
| null |
2015-02-22 21:10:47 -0800
|
Nashville & Memphis
|
Central Time (US & Canada)
|
569,720,247,948,861,440
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jparkermastin
| null | 0
|
@SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking
| null |
2015-02-22 20:47:46 -0800
| null | null |
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