tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,199,956,704,919,550
|
negative
| 0.6932
|
Lost Luggage
| 0.6932
|
Southwest
| null |
amymiller305
| null | 0
|
@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me
| null |
2015-02-24 04:33:58 -0800
|
South Florida
| null |
570,198,775,203,016,700
|
negative
| 1
|
Customer Service Issue
| 0.6804
|
Southwest
| null |
amymiller305
| null | 0
|
@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear
| null |
2015-02-24 04:29:16 -0800
|
South Florida
| null |
570,197,979,820,224,500
|
negative
| 1
|
Customer Service Issue
| 0.6782
|
Southwest
| null |
kaugie01
| null | 0
|
@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.
| null |
2015-02-24 04:26:06 -0800
|
Kansas City area
|
Mountain Time (US & Canada)
|
570,195,827,341,312,000
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
duneshadow
| null | 0
|
@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it.
| null |
2015-02-24 04:17:33 -0800
|
Minneapolis, MN
|
Central Time (US & Canada)
|
570,195,784,358,101,000
|
neutral
| 0.6563
| null | 0
|
Southwest
| null |
davidgoodson71
| null | 0
|
@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.
| null |
2015-02-24 04:17:23 -0800
| null | null |
570,192,105,752,039,400
|
negative
| 0.6442
|
Can't Tell
| 0.6442
|
Southwest
| null |
emayteeteej
| null | 0
|
@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?
| null |
2015-02-24 04:02:46 -0800
|
Hopatcong, NJ
| null |
570,190,092,213,465,100
|
neutral
| 1
| null | null |
Southwest
| null |
emayteeteej
| null | 0
|
@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip
| null |
2015-02-24 03:54:46 -0800
|
Hopatcong, NJ
| null |
570,187,432,815,013,900
|
positive
| 0.6799
| null | null |
Southwest
| null |
PhoenixThis
| null | 0
|
@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6
| null |
2015-02-24 03:44:12 -0800
|
The World is my Country
|
Central Time (US & Canada)
|
570,183,297,759,752,200
|
neutral
| 1
| null | null |
Southwest
| null |
OBruce135
| null | 0
|
@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?
| null |
2015-02-24 03:27:46 -0800
| null | null |
570,103,012,380,667,900
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
amymiller305
| null | 0
|
@SouthwestAir hey remember that time you lost my husbands bags? I do.
#filmjobnoequipment
#nowarmclothes
| null |
2015-02-23 22:08:44 -0800
|
South Florida
| null |
570,100,409,009,770,500
|
positive
| 1
| null | null |
Southwest
| null |
JohnRDalton
| null | 0
|
@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS
|
[0.0, 0.0]
|
2015-02-23 21:58:24 -0800
|
Detroit, Michigan
| null |
570,098,324,172,206,100
|
positive
| 1
| null | null |
Southwest
| null |
The_Playmaker20
| null | 0
|
@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!
| null |
2015-02-23 21:50:07 -0800
| null | null |
570,097,607,478,874,100
|
negative
| 1
|
Lost Luggage
| 0.672
|
Southwest
| null |
amymiller305
| null | 0
|
@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment
| null |
2015-02-23 21:47:16 -0800
|
South Florida
| null |
570,091,771,675,349,000
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
amymiller305
| null | 0
|
@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
| null |
2015-02-23 21:24:04 -0800
|
South Florida
| null |
570,089,091,276,128,260
|
neutral
| 0.3569
| null | 0
|
Southwest
| null |
LaRoseKayla
| null | 1
|
@SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks.
| null |
2015-02-23 21:13:25 -0800
| null | null |
570,087,941,277,495,300
|
negative
| 1
|
Bad Flight
| 0.6565
|
Southwest
| null |
___the___
| null | 0
|
@SouthwestAir wifi stays connected about the lifetime of a higgs boson
| null |
2015-02-23 21:08:51 -0800
|
la
|
Pacific Time (US & Canada)
|
570,084,122,636,365,800
|
neutral
| 1
| null | null |
Southwest
| null |
lcpnn
| null | 0
|
@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day
| null |
2015-02-23 20:53:41 -0800
|
California
|
Alaska
|
570,076,476,252,356,600
|
negative
| 0.6703
|
Customer Service Issue
| 0.6703
|
Southwest
| null |
TravelDean
| null | 0
|
@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?
| null |
2015-02-23 20:23:18 -0800
| null | null |
570,076,113,453,518,850
|
negative
| 0.694
|
Late Flight
| 0.355
|
Southwest
| null |
GabyOlya
| null | 0
|
@SouthwestAir making me miss #TheBachelor right now #wah
| null |
2015-02-23 20:21:51 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
570,076,090,917,650,400
|
neutral
| 0.6382
| null | null |
Southwest
| null |
racingchic247
| null | 0
|
@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation
| null |
2015-02-23 20:21:46 -0800
|
Moultonborough, NH
|
Quito
|
570,073,365,265,944,600
|
positive
| 1
| null | null |
Southwest
| null |
john_heltemes
| null | 0
|
@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
| null |
2015-02-23 20:10:56 -0800
| null | null |
570,070,880,983,711,740
|
negative
| 1
|
Can't Tell
| 0.6702
|
Southwest
| null |
TheRandyHarbin
| null | 0
|
@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel
| null |
2015-02-23 20:01:04 -0800
|
Kansas City MO
|
Central Time (US & Canada)
|
570,070,659,130,220,540
|
positive
| 1
| null | null |
Southwest
| null |
EDWINKONSEPT
| null | 0
|
@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors
| null |
2015-02-23 20:00:11 -0800
|
Logan Square, Chi / Austin, TX
|
Pacific Time (US & Canada)
|
570,068,976,778,154,000
|
positive
| 0.6744
| null | 0
|
Southwest
| null |
ShomanWright
| null | 0
|
@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
| null |
2015-02-23 19:53:30 -0800
|
Tennessee
| null |
570,066,487,056,027,650
|
neutral
| 0.6515
| null | 0
|
Southwest
| null |
DaveyGrand
| null | 0
|
@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2
| null |
2015-02-23 19:43:36 -0800
|
Canada/US
| null |
570,066,283,233,972,200
|
positive
| 0.9657
| null | 0
|
Southwest
|
positive
|
magmum03
| null | 0
|
@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊
| null |
2015-02-23 19:42:47 -0800
|
ny
| null |
570,065,297,568,194,560
|
negative
| 1
|
Customer Service Issue
| 0.6514
|
Southwest
| null |
TheRandyHarbin
| null | 0
|
@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy
| null |
2015-02-23 19:38:52 -0800
|
Kansas City MO
|
Central Time (US & Canada)
|
570,064,381,410,734,100
|
neutral
| 1
| null | null |
Southwest
| null |
MastoBabii
| null | 0
|
@SouthwestAir reference #: 261093929756
| null |
2015-02-23 19:35:14 -0800
| null | null |
570,062,210,640,322,560
|
negative
| 0.3499
|
Can't Tell
| 0.3499
|
Southwest
| null |
sammyboy405
| null | 0
|
@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.
| null |
2015-02-23 19:26:36 -0800
|
Mustang, Oklahoma
| null |
570,062,116,096,331,800
|
neutral
| 1
| null | null |
Southwest
| null |
Sez_Nez
| null | 0
|
@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.
| null |
2015-02-23 19:26:14 -0800
|
DFW
|
Central Time (US & Canada)
|
570,061,334,898,872,300
|
positive
| 1
| null | null |
Southwest
| null |
mjb1994
| null | 0
|
@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D
| null |
2015-02-23 19:23:08 -0800
|
California
|
Pacific Time (US & Canada)
|
570,059,574,268,469,250
|
negative
| 1
|
Can't Tell
| 0.6622
|
Southwest
| null |
TheRandyHarbin
| null | 0
|
@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked
| null |
2015-02-23 19:16:08 -0800
|
Kansas City MO
|
Central Time (US & Canada)
|
570,059,381,284,302,850
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
itshosey
| null | 0
|
@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.
| null |
2015-02-23 19:15:22 -0800
|
Los Angeles
|
Arizona
|
570,058,699,676,520,450
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jenmedbery
| null | 0
|
@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!
| null |
2015-02-23 19:12:39 -0800
|
New Orleans, LA, USA
|
Central Time (US & Canada)
|
570,056,874,583,654,400
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
kelios
| null | 0
|
@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT
| null |
2015-02-23 19:05:24 -0800
| null |
Central Time (US & Canada)
|
570,054,105,789,550,600
|
positive
| 1
| null | null |
Southwest
| null |
funksway
| null | 0
|
@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz
| null |
2015-02-23 18:54:24 -0800
|
Panama City, Florida
|
Central Time (US & Canada)
|
570,053,736,950,685,700
|
positive
| 0.6594
| null | null |
Southwest
| null |
Q2wo
| null | 0
|
@SouthwestAir thanks!
| null |
2015-02-23 18:52:56 -0800
| null |
Pacific Time (US & Canada)
|
570,053,254,836,416,500
|
positive
| 1
| null | null |
Southwest
| null |
mgkboone
| null | 0
|
@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1
| null |
2015-02-23 18:51:01 -0800
|
Houston, TX
| null |
570,052,879,643,381,760
|
positive
| 1
| null | null |
Southwest
| null |
yrbkmiketaylor
| null | 0
|
@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest
| null |
2015-02-23 18:49:32 -0800
|
Whereever Yearbooks Are Born
|
Central Time (US & Canada)
|
570,051,666,386,374,660
|
neutral
| 0.6273
| null | null |
Southwest
| null |
delshaffer
| null | 0
|
See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”
| null |
2015-02-23 18:44:42 -0800
|
Charleston, SC
|
Eastern Time (US & Canada)
|
570,050,691,173,101,600
|
neutral
| 1
| null | null |
Southwest
| null |
maximusKP
| null | 0
|
@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?
| null |
2015-02-23 18:40:50 -0800
|
ATL
|
Eastern Time (US & Canada)
|
570,050,402,294,636,540
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jenmedbery
| null | 0
|
@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.
| null |
2015-02-23 18:39:41 -0800
|
New Orleans, LA, USA
|
Central Time (US & Canada)
|
570,049,195,446,444,000
|
neutral
| 0.6504
| null | null |
Southwest
| null |
Jgrozalsky
| null | 0
|
@SouthwestAir will do - if you follow back I can DM that info
| null |
2015-02-23 18:34:53 -0800
|
Boston
|
Eastern Time (US & Canada)
|
570,046,710,870,728,700
|
positive
| 1
| null | null |
Southwest
| null |
smokinjimz
| null | 0
|
@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!
| null |
2015-02-23 18:25:01 -0800
|
Waterford, MI
| null |
570,044,516,318,748,700
|
negative
| 0.7104
|
Damaged Luggage
| 0.7104
|
Southwest
| null |
YALibLinds
| null | 0
|
@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ
| null |
2015-02-23 18:16:18 -0800
|
Houston, TX
| null |
570,042,186,399,658,000
|
positive
| 1
| null | null |
Southwest
| null |
sillyredn3k
| null | 0
|
@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking
| null |
2015-02-23 18:07:02 -0800
|
Washington D.C. / Northern VA
| null |
570,041,591,714,455,550
|
positive
| 1
| null | null |
Southwest
| null |
Aubrey__Cyr
| null | 0
|
@SouthwestAir thankyou :))❤️
| null |
2015-02-23 18:04:40 -0800
|
CT
| null |
570,040,162,840,907,800
|
neutral
| 0.6696
| null | 0
|
Southwest
| null |
Aubrey__Cyr
| null | 0
|
@SouthwestAir how much is ur wifi fam
| null |
2015-02-23 17:59:00 -0800
|
CT
| null |
570,035,287,679,590,400
|
neutral
| 0.6664
| null | 0
|
Southwest
| null |
MauLoaIkaika73
| null | 0
|
@SouthwestAir @Imaginedragons I tried. 😔 It's okay
| null |
2015-02-23 17:39:37 -0800
| null |
Pacific Time (US & Canada)
|
570,035,207,316,885,500
|
positive
| 1
| null | null |
Southwest
| null |
NathanMichael07
| null | 0
|
@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest
| null |
2015-02-23 17:39:18 -0800
|
NE Ohio
|
Eastern Time (US & Canada)
|
570,034,833,633,767,400
|
positive
| 1
| null | null |
Southwest
| null |
Btrap897
| null | 0
|
@SouthwestAir thanks for the great customer service today! 👍👌
| null |
2015-02-23 17:37:49 -0800
| null |
Eastern Time (US & Canada)
|
570,034,397,153,398,800
|
neutral
| 0.647
| null | null |
Southwest
| null |
NikkiDan96
| null | 0
|
@SouthwestAir is the vinyl part of the prize too?
| null |
2015-02-23 17:36:05 -0800
| null | null |
570,034,301,774,884,860
|
positive
| 1
| null | null |
Southwest
| null |
NikkiDan96
| null | 0
|
@SouthwestAir beyond ready
| null |
2015-02-23 17:35:42 -0800
| null | null |
570,032,949,992,800,260
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
HDsportsguy
| null | 0
|
@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service
| null |
2015-02-23 17:30:20 -0800
| null | null |
570,032,300,265,578,500
|
neutral
| 0.6944
| null | null |
Southwest
| null |
enigma2a
| null | 0
|
@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68
| null |
2015-02-23 17:27:45 -0800
|
Vancouver, WA
|
Quito
|
570,032,108,447,494,140
|
neutral
| 0.6404
| null | null |
Southwest
| null |
mcgheelane
| null | 0
|
@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ
|
[39.64617884, -94.31618144]
|
2015-02-23 17:26:59 -0800
| null | null |
570,031,211,336,368,100
|
positive
| 1
| null | null |
Southwest
| null |
Pisces37inDC
| null | 0
|
@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.
| null |
2015-02-23 17:23:26 -0800
|
Somewhere mind in my business
|
Eastern Time (US & Canada)
|
570,027,786,053,636,100
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
subzero4534
| null | 0
|
@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
| null |
2015-02-23 17:09:49 -0800
|
Brooklyn NY
|
Central Time (US & Canada)
|
570,024,300,905,783,300
|
positive
| 1
| null | null |
Southwest
| null |
maitreyibandla1
| null | 0
|
@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂
| null |
2015-02-23 16:55:58 -0800
| null | null |
570,021,128,032,407,550
|
negative
| 1
|
Customer Service Issue
| 0.6526
|
Southwest
| null |
Drewscifer
| null | 0
|
@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
| null |
2015-02-23 16:43:22 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
570,017,987,349,995,500
|
positive
| 0.7047
| null | null |
Southwest
| null |
_missjoannalee
| null | 0
|
@SouthwestAir following. Thank you.
|
[37.6177248, -122.3913514]
|
2015-02-23 16:30:53 -0800
|
Canada
|
Pacific Time (US & Canada)
|
570,017,357,747,380,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
EllenMalloy
| null | 0
|
@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.
| null |
2015-02-23 16:28:23 -0800
|
Chicago
| null |
570,014,884,651,380,740
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
RoaminTwin
| null | 0
|
@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it
| null |
2015-02-23 16:18:33 -0800
| null |
Central Time (US & Canada)
|
570,014,685,166,219,260
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Drewscifer
| null | 0
|
@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy
| null |
2015-02-23 16:17:45 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
570,014,474,993,688,600
|
negative
| 1
|
Cancelled Flight
| 0.6447
|
Southwest
| null |
_missjoannalee
| null | 0
|
@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed
|
[37.6170841, -122.3877223]
|
2015-02-23 16:16:55 -0800
|
Canada
|
Pacific Time (US & Canada)
|
570,013,108,070,015,000
|
negative
| 0.66
|
Customer Service Issue
| 0.3529
|
Southwest
| null |
JamesRoseFox4
| null | 0
|
@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?
| null |
2015-02-23 16:11:29 -0800
|
Dallas Fort Worth
|
Hawaii
|
570,012,094,570,958,850
|
positive
| 1
| null | null |
Southwest
| null |
MauLoaIkaika73
| null | 0
|
@SouthwestAir It's all good. Thanks!
| null |
2015-02-23 16:07:28 -0800
| null |
Pacific Time (US & Canada)
|
570,011,378,091,753,500
|
positive
| 0.6842
| null | null |
Southwest
| null |
JReneeX0X0
| null | 0
|
@SouthwestAir thank you :)
| null |
2015-02-23 16:04:37 -0800
|
Around...
|
Eastern Time (US & Canada)
|
570,010,703,391,825,900
|
negative
| 1
|
Late Flight
| 0.3673
|
Southwest
| null |
cwolicki
| null | 0
|
@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
| null |
2015-02-23 16:01:56 -0800
|
Boston
|
Eastern Time (US & Canada)
|
570,009,897,846,374,400
|
negative
| 0.3519
|
Can't Tell
| 0.3519
|
Southwest
| null |
amyflenard
| null | 0
|
@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!
| null |
2015-02-23 15:58:44 -0800
|
darien, il
|
Central Time (US & Canada)
|
570,009,576,273,154,050
|
negative
| 1
|
Bad Flight
| 0.3498
|
Southwest
| null |
ZulaPT
| null | 0
|
@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...
| null |
2015-02-23 15:57:27 -0800
|
Carlsbad | CA
| null |
570,009,252,426,883,100
|
neutral
| 1
| null | null |
Southwest
| null |
vchhith
| null | 0
|
@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?
| null |
2015-02-23 15:56:10 -0800
|
California/Maryland
|
Eastern Time (US & Canada)
|
570,009,135,519,035,400
|
neutral
| 0.7273
| null | 0
|
Southwest
| null |
JReneeX0X0
| null | 0
|
@SouthwestAir any word when the customer relations department will open back up?
| null |
2015-02-23 15:55:42 -0800
|
Around...
|
Eastern Time (US & Canada)
|
570,008,817,414,639,600
|
neutral
| 0.675
| null | null |
Southwest
| null |
amyflenard
| null | 0
|
@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity? i'm hoping for a little bit of extra room! 😊
| null |
2015-02-23 15:54:26 -0800
|
darien, il
|
Central Time (US & Canada)
|
570,008,612,426,289,150
|
neutral
| 0.6774
| null | null |
Southwest
| null |
FowlerDebra
| null | 0
|
@SouthwestAir Just left there Friday!
| null |
2015-02-23 15:53:38 -0800
| null | null |
570,007,457,055,055,900
|
positive
| 1
| null | null |
Southwest
| null |
mkaynee
| null | 0
|
@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀
| null |
2015-02-23 15:49:02 -0800
| null |
Central Time (US & Canada)
|
570,005,561,338,503,200
|
positive
| 1
| null | null |
Southwest
| null |
m_panda_bear
| null | 0
|
@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
| null |
2015-02-23 15:41:30 -0800
|
+ Las Vegas +
| null |
570,003,111,772,692,500
|
positive
| 1
| null | null |
Southwest
| null |
ThWrex
| null | 0
|
@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!!
| null |
2015-02-23 15:31:46 -0800
|
Near Los Angeles CA
| null |
570,000,618,707,746,800
|
positive
| 0.35
| null | 0
|
Southwest
| null |
fromtheleftseat
| null | 0
|
@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40
| null |
2015-02-23 15:21:52 -0800
|
Phoenix AZ
|
Arizona
|
569,998,842,579,566,600
|
neutral
| 0.6809
| null | null |
Southwest
| null |
sick_beat_swift
| null | 0
|
@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go
| null |
2015-02-23 15:14:48 -0800
| null | null |
569,998,122,241,232,900
|
negative
| 1
|
Late Flight
| 0.6771
|
Southwest
| null |
DrewDepo
| null | 0
|
@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
| null |
2015-02-23 15:11:57 -0800
|
KCMO
| null |
569,998,043,761,803,260
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
toddntucker
| null | 0
|
@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.
| null |
2015-02-23 15:11:38 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
569,996,707,443,970,050
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
cammj14
| null | 1
|
@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
| null |
2015-02-23 15:06:19 -0800
| null |
Central Time (US & Canada)
|
569,996,423,074,160,640
|
positive
| 1
| null | null |
Southwest
| null |
trselbrede
| null | 0
|
@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome
| null |
2015-02-23 15:05:11 -0800
| null | null |
569,995,730,951,147,500
|
negative
| 0.6437
|
Can't Tell
| 0.3319
|
Southwest
| null |
djplays
| null | 0
|
@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.
| null |
2015-02-23 15:02:26 -0800
| null | null |
569,995,536,545,091,600
|
neutral
| 0.661
| null | 0
|
Southwest
| null |
davidgoodson71
| null | 0
|
@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can
| null |
2015-02-23 15:01:40 -0800
| null | null |
569,995,514,558,550,000
|
positive
| 1
| null | null |
Southwest
| null |
itspr1
| null | 0
|
@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.
| null |
2015-02-23 15:01:35 -0800
| null |
Pacific Time (US & Canada)
|
569,995,418,370,646,000
|
negative
| 1
|
Bad Flight
| 0.3674
|
Southwest
| null |
momfluential
| null | 0
|
@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?
| null |
2015-02-23 15:01:12 -0800
|
Southern California
|
Pacific Time (US & Canada)
|
569,995,235,608,137,700
|
neutral
| 1
| null | null |
Southwest
| null |
markjohnson319
| null | 0
|
@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company. Apply via https://t.co/GmL7ot3IMH
| null |
2015-02-23 15:00:28 -0800
|
Dallas, TX
| null |
569,994,437,390,020,600
|
neutral
| 0.6804
| null | 0
|
Southwest
| null |
davidgoodson71
| null | 0
|
@SouthwestAir honesty should always be the policy
| null |
2015-02-23 14:57:18 -0800
| null | null |
569,994,045,205,803,000
|
positive
| 0.7047
| null | 0
|
Southwest
| null |
itspr1
| null | 0
|
@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.
| null |
2015-02-23 14:55:45 -0800
| null |
Pacific Time (US & Canada)
|
569,993,437,690,245,100
|
neutral
| 1
| null | null |
Southwest
| null |
MinderJoan
| null | 0
|
@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv
| null |
2015-02-23 14:53:20 -0800
| null |
Eastern Time (US & Canada)
|
569,993,176,636,739,600
|
neutral
| 1
| null | null |
Southwest
| null |
firefighter89
| null | 0
|
@SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity
| null |
2015-02-23 14:52:17 -0800
|
Nebraska
|
Central Time (US & Canada)
|
569,992,825,997,279,200
|
neutral
| 1
| null | null |
Southwest
| null |
SharArnold
| null | 0
|
@SouthwestAir any deals to orlando in April/may??
|
[41.52066893, -81.21118788]
|
2015-02-23 14:50:54 -0800
| null | null |
569,990,034,444,689,400
|
neutral
| 0.6838
| null | null |
Southwest
| null |
UpShootHort
| null | 0
|
@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ
| null |
2015-02-23 14:39:48 -0800
|
Madison, OH
|
Pacific Time (US & Canada)
|
569,989,812,637,167,600
|
neutral
| 0.6874
| null | null |
Southwest
| null |
HanlonBrothers
| null | 0
|
@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P
| null |
2015-02-23 14:38:55 -0800
|
Gold Coast, Australia
|
Brisbane
|
569,989,340,052,344,800
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
DrewDepo
| null | 0
|
@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.
| null |
2015-02-23 14:37:03 -0800
|
KCMO
| null |
569,989,168,903,819,260
|
positive
| 1
| null | null |
Southwest
| null |
WalterFaddoul
| null | 0
|
@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!
| null |
2015-02-23 14:36:22 -0800
|
Indianapolis, Indiana; USA
|
Central Time (US & Canada)
|
569,989,082,719,359,000
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
brookardi
| null | 0
|
@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/
| null |
2015-02-23 14:36:01 -0800
| null |
Quito
|
569,989,039,874,404,350
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
DrewDepo
| null | 0
|
@SouthwestAir prove it
| null |
2015-02-23 14:35:51 -0800
|
KCMO
| null |
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