tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,271,138,464,419,840
|
negative
| 1
|
Bad Flight
| 0.3485
|
Southwest
| null |
ceoDanya
| null | 0
|
@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL
| null |
2015-02-24 09:16:49 -0800
|
The next President of Libya
|
Quito
|
570,270,848,201,797,600
|
negative
| 1
|
Flight Booking Problems
| 1
|
Southwest
| null |
RealMaryAgnes
| null | 0
|
@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch
| null |
2015-02-24 09:15:39 -0800
| null |
Atlantic Time (Canada)
|
570,270,818,539,839,500
|
neutral
| 1
| null | null |
Southwest
| null |
JBadnastythug
| null | 0
|
@SouthwestAir done
| null |
2015-02-24 09:15:32 -0800
|
Duluth, MN
|
Eastern Time (US & Canada)
|
570,270,216,694,968,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
julia021685
| null | 0
|
@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?
| null |
2015-02-24 09:13:09 -0800
| null | null |
570,270,166,166,183,940
|
neutral
| 0.67
| null | 0
|
Southwest
| null |
ElaineBBfan
| null | 0
|
@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.
| null |
2015-02-24 09:12:57 -0800
|
Boston, Atlanta, or in-flight
|
Atlantic Time (Canada)
|
570,268,558,451,720,200
|
negative
| 1
|
Flight Attendant Complaints
| 0.6764
|
Southwest
| null |
MnMwillmott
| null | 0
|
@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal
| null |
2015-02-24 09:06:34 -0800
|
woodstock, Ontario, Canada
|
Atlantic Time (Canada)
|
570,268,160,202,567,700
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
MnMwillmott
| null | 0
|
@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2
| null |
2015-02-24 09:04:59 -0800
|
woodstock, Ontario, Canada
|
Atlantic Time (Canada)
|
570,267,457,841,033,200
|
positive
| 1
| null | null |
Southwest
| null |
_missjoannalee
| null | 0
|
@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer
| null |
2015-02-24 09:02:11 -0800
|
Canada
|
Pacific Time (US & Canada)
|
570,266,640,614,498,300
|
negative
| 0.6837
|
Customer Service Issue
| 0.3673
|
Southwest
| null |
passthechorizo
| null | 0
|
@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?
| null |
2015-02-24 08:58:56 -0800
|
Chicago
|
Central Time (US & Canada)
|
570,266,265,971,003,400
|
negative
| 1
|
Flight Booking Problems
| 1
|
Southwest
| null |
RealMaryAgnes
| null | 0
|
@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
| null |
2015-02-24 08:57:27 -0800
| null |
Atlantic Time (Canada)
|
570,265,831,822,778,400
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir freezing in the plane
| null |
2015-02-24 08:55:43 -0800
| null | null |
570,265,804,748,550,140
|
negative
| 1
|
Flight Attendant Complaints
| 0.697
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are
| null |
2015-02-24 08:55:37 -0800
| null | null |
570,265,563,035,004,900
|
negative
| 1
|
Can't Tell
| 0.3378
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon
| null |
2015-02-24 08:54:39 -0800
| null | null |
570,265,397,058,002,940
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us
| null |
2015-02-24 08:54:00 -0800
| null | null |
570,265,280,674,459,650
|
negative
| 1
|
Can't Tell
| 0.6917
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first
| null |
2015-02-24 08:53:32 -0800
| null | null |
570,265,133,638,942,700
|
negative
| 1
|
Customer Service Issue
| 0.3656
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable
| null |
2015-02-24 08:52:57 -0800
| null | null |
570,264,856,223,330,300
|
negative
| 1
|
Can't Tell
| 0.3426
|
Southwest
| null |
byronics
| null | 0
|
@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr
| null |
2015-02-24 08:51:51 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
570,264,793,140,953,100
|
negative
| 1
|
Bad Flight
| 0.6654
|
Southwest
| null |
Patobrien61
| null | 0
|
@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page
| null |
2015-02-24 08:51:36 -0800
|
Perdido Key, FL
| null |
570,264,481,772,777,500
|
negative
| 0.708
|
Late Flight
| 0.708
|
Southwest
| null |
smcrissman
| null | 0
|
@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?
| null |
2015-02-24 08:50:22 -0800
|
Hampton Roads, Virginia
|
Eastern Time (US & Canada)
|
570,264,474,784,895,000
|
negative
| 1
|
Cancelled Flight
| 0.6406
|
Southwest
| null |
joelwg
| null | 0
|
@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.
| null |
2015-02-24 08:50:20 -0800
| null |
Pacific Time (US & Canada)
|
570,264,316,743,544,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
gabehosler
| null | 0
|
@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED
|
[38.30097379, -122.30180037]
|
2015-02-24 08:49:42 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
570,264,292,169,162,750
|
neutral
| 0.6475
| null | null |
Southwest
| null |
SamDori4
| null | 0
|
@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN
| null |
2015-02-24 08:49:36 -0800
| null | null |
570,263,130,141,564,900
|
neutral
| 1
| null | null |
Southwest
| null |
unknownfilmaker
| null | 0
|
@SouthwestAir can you please make sense of the companion promo? How to we set it up?
| null |
2015-02-24 08:44:59 -0800
|
EVERYWHERE
| null |
570,262,460,395,098,100
|
neutral
| 0.6818
| null | 0
|
Southwest
| null |
JBadnastythug
| null | 0
|
@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2
| null |
2015-02-24 08:42:20 -0800
|
Duluth, MN
|
Eastern Time (US & Canada)
|
570,261,981,569,159,200
|
neutral
| 0.6382
| null | 0
|
Southwest
| null |
briman007
| null | 0
|
@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!
| null |
2015-02-24 08:40:26 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
570,261,977,332,731,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
SMiles1307
| null | 0
|
@SouthwestAir frustrating indeed especially when no one knows what the issue is....
| null |
2015-02-24 08:40:25 -0800
| null | null |
570,261,514,340,474,900
|
negative
| 1
|
Customer Service Issue
| 0.6382
|
Southwest
| null |
island_girl4321
| null | 0
|
@SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go?
| null |
2015-02-24 08:38:34 -0800
| null | null |
570,261,349,172,973,600
|
neutral
| 1
| null | null |
Southwest
| null |
laurabogart14
| null | 0
|
@SouthwestAir That was Chantilly, Paris, France.
| null |
2015-02-24 08:37:55 -0800
|
Raleigh, NC
|
Eastern Time (US & Canada)
|
570,261,289,420,898,300
|
negative
| 1
|
Customer Service Issue
| 0.6526
|
Southwest
| null |
ChefBillyParisi
| null | 0
|
@SouthwestAir and thx for not responding
| null |
2015-02-24 08:37:40 -0800
|
Chicago
|
Mountain Time (US & Canada)
|
570,261,225,520,689,150
|
negative
| 1
|
Customer Service Issue
| 0.6224
|
Southwest
| null |
JBadnastythug
| null | 0
|
@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?
| null |
2015-02-24 08:37:25 -0800
|
Duluth, MN
|
Eastern Time (US & Canada)
|
570,260,387,746,029,600
|
negative
| 0.6619
|
Late Flight
| 0.6619
|
Southwest
| null |
SMiles1307
| null | 0
|
@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze
| null |
2015-02-24 08:34:06 -0800
| null | null |
570,260,325,611,630,600
|
negative
| 1
|
Customer Service Issue
| 0.3535
|
Southwest
| null |
longlive94
| null | 0
|
@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?
| null |
2015-02-24 08:33:51 -0800
| null | null |
570,259,423,987,404,800
|
neutral
| 0.6489
| null | 0
|
Southwest
| null |
MichaelDes2015
| null | 0
|
@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue
| null |
2015-02-24 08:30:16 -0800
|
Valrico, Florida
|
Atlantic Time (Canada)
|
570,257,719,334,187,000
|
neutral
| 1
| null | null |
Southwest
| null |
crook_justin
| null | 0
|
@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.
| null |
2015-02-24 08:23:29 -0800
|
Fort Lauderdale
| null |
570,257,631,778,107,400
|
negative
| 1
|
Late Flight
| 0.3505
|
Southwest
| null |
crook_justin
| null | 0
|
@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
| null |
2015-02-24 08:23:08 -0800
|
Fort Lauderdale
| null |
570,257,480,401,469,440
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
crook_justin
| null | 0
|
@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30
| null |
2015-02-24 08:22:32 -0800
|
Fort Lauderdale
| null |
570,257,317,859,610,600
|
negative
| 1
|
longlines
| 0.6835
|
Southwest
| null |
crook_justin
| null | 0
|
@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash
| null |
2015-02-24 08:21:54 -0800
|
Fort Lauderdale
| null |
570,256,329,543,012,350
|
positive
| 0.6771
| null | 0
|
Southwest
| null |
joshkmm
| null | 0
|
@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.
| null |
2015-02-24 08:17:58 -0800
|
Kansas City, KS
|
Central Time (US & Canada)
|
570,256,052,966,395,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
user47
| null | 0
|
@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?
| null |
2015-02-24 08:16:52 -0800
|
Lee's Summit, MO, @CityOfLS
|
Central Time (US & Canada)
|
570,255,256,589,766,660
|
positive
| 1
| null | null |
Southwest
| null |
kdtwill
| null | 2
|
@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers
| null |
2015-02-24 08:13:42 -0800
|
Austin, Texas
| null |
570,253,313,368,698,900
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
SNBalzac
| null | 0
|
@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625
| null |
2015-02-24 08:05:59 -0800
|
San Juan, Brooklyn, LA
|
Atlantic Time (Canada)
|
570,253,196,213,383,200
|
negative
| 1
|
Customer Service Issue
| 0.6714
|
Southwest
| null |
SNBalzac
| null | 0
|
@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.
| null |
2015-02-24 08:05:31 -0800
|
San Juan, Brooklyn, LA
|
Atlantic Time (Canada)
|
570,252,802,611,679,200
|
neutral
| 1
| null | null |
Southwest
| null |
MyCustoAdvocate
| null | 0
|
@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!
| null |
2015-02-24 08:03:57 -0800
|
Miami, New York, Boston
| null |
570,252,528,245,456,900
|
neutral
| 1
| null | null |
Southwest
| null |
jordan_mcflyy
| null | 0
|
@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!
| null |
2015-02-24 08:02:52 -0800
| null |
Central Time (US & Canada)
|
570,252,231,624,265,700
|
negative
| 1
|
Customer Service Issue
| 0.668
|
Southwest
| null |
ckramer
| null | 0
|
@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?
| null |
2015-02-24 08:01:41 -0800
|
Orlando, Florida
|
Eastern Time (US & Canada)
|
570,250,945,281,589,250
|
negative
| 1
|
Customer Service Issue
| 0.6364
|
Southwest
| null |
richstahl
| null | 0
|
@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
|
[35.84808282, -78.66572751]
|
2015-02-24 07:56:34 -0800
|
Raleigh, NC
|
Eastern Time (US & Canada)
|
570,250,780,252,504,060
|
negative
| 1
|
Customer Service Issue
| 0.3533
|
Southwest
| null |
Shan_Lyn
| null | 0
|
@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......
| null |
2015-02-24 07:55:55 -0800
|
InMyFeelings, IL
|
Central Time (US & Canada)
|
570,250,554,670,125,060
|
neutral
| 0.6765
| null | null |
Southwest
| null |
OBruce135
| null | 0
|
@SouthwestAir Thank you!
| null |
2015-02-24 07:55:01 -0800
| null | null |
570,250,252,382,416,900
|
neutral
| 1
| null | null |
Southwest
| null |
kdtwill
| null | 0
|
@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science #ANAmarketers
| null |
2015-02-24 07:53:49 -0800
|
Austin, Texas
| null |
570,249,864,841,285,600
|
positive
| 0.6647
| null | null |
Southwest
| null |
egbaboy
| null | 0
|
@SouthwestAir Customer Centricity is knowing people #ANAMarketers
| null |
2015-02-24 07:52:17 -0800
| null |
Mountain Time (US & Canada)
|
570,248,600,623,521,800
|
negative
| 1
|
Can't Tell
| 0.6909
|
Southwest
| null |
tylerhansen331
| null | 0
|
@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice
| null |
2015-02-24 07:47:15 -0800
| null | null |
570,248,044,341,375,000
|
neutral
| 0.6907
| null | 0
|
Southwest
| null |
kdtwill
| null | 0
|
@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers
| null |
2015-02-24 07:45:03 -0800
|
Austin, Texas
| null |
570,248,035,369,820,160
|
negative
| 1
|
Flight Booking Problems
| 0.6764
|
Southwest
| null |
RealMaryAgnes
| null | 0
|
@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed
| null |
2015-02-24 07:45:00 -0800
| null |
Atlantic Time (Canada)
|
570,246,695,595,999,200
|
positive
| 0.6634
| null | null |
Southwest
| null |
BoobzillaXXX
| null | 0
|
@SouthwestAir ok thank you i hope so too
| null |
2015-02-24 07:39:41 -0800
|
Everywhere You Wish You Were!
|
America/Los_Angeles
|
570,246,490,473,566,200
|
negative
| 0.6458
|
Customer Service Issue
| 0.6458
|
Southwest
| null |
NecroticDoctor
| null | 0
|
@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.
| null |
2015-02-24 07:38:52 -0800
|
Trapped in Baltimore.
|
Atlantic Time (Canada)
|
570,245,840,612,266,000
|
positive
| 0.6523
| null | null |
Southwest
| null |
tmahal
| null | 0
|
@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq" #southwestairlines
| null |
2015-02-24 07:36:17 -0800
|
SF Bay Area
| null |
570,245,656,972,894,200
|
neutral
| 0.6396
| null | 0
|
Southwest
| null |
skiiim21
| null | 0
|
@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️
| null |
2015-02-24 07:35:33 -0800
|
Dallas
|
Central Time (US & Canada)
|
570,245,513,720,647,700
|
negative
| 1
|
Late Flight
| 0.6743
|
Southwest
| null |
JLPoeschl
| null | 0
|
@SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle?
| null |
2015-02-24 07:34:59 -0800
| null | null |
570,244,762,785,210,400
|
negative
| 0.6436
|
Flight Booking Problems
| 0.6436
|
Southwest
| null |
Gian_Ricco
| null | 0
|
@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?
| null |
2015-02-24 07:32:00 -0800
| null | null |
570,242,641,264,320,500
|
negative
| 1
|
Can't Tell
| 0.3466
|
Southwest
| null |
RealMaryAgnes
| null | 0
|
@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.
| null |
2015-02-24 07:23:34 -0800
| null |
Atlantic Time (Canada)
|
570,241,403,822,813,200
|
neutral
| 1
| null | null |
Southwest
| null |
chrisharriscw
| null | 0
|
@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC
| null |
2015-02-24 07:18:39 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
570,238,577,683,996,700
|
positive
| 1
| null | null |
Southwest
| null |
DelaneySchenk
| null | 0
|
@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper
| null |
2015-02-24 07:07:26 -0800
| null |
Central Time (US & Canada)
|
570,237,762,063,831,040
|
positive
| 0.6813
| null | 0
|
Southwest
| null |
PlatypusDBHunt
| null | 0
|
@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
| null |
2015-02-24 07:04:11 -0800
|
Albuquerque, NM
| null |
570,236,169,310,437,400
|
neutral
| 0.6667
| null | 0
|
Southwest
| null |
ScottnearSMF
| null | 0
|
@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?
| null |
2015-02-24 06:57:51 -0800
| null |
Pacific Time (US & Canada)
|
570,229,420,058,918,900
|
positive
| 1
| null | null |
Southwest
| null |
chamtdi
| null | 4
|
@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_
| null |
2015-02-24 06:31:02 -0800
| null |
Eastern Time (US & Canada)
|
570,228,904,469,725,200
|
positive
| 1
| null | null |
Southwest
| null |
TheMattCrane
| null | 0
|
@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI
| null |
2015-02-24 06:28:59 -0800
|
Birmingham, AL
| null |
570,227,814,575,804,400
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
TheBaltimoreOs
| null | 0
|
@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?
| null |
2015-02-24 06:24:39 -0800
| null |
Atlantic Time (Canada)
|
570,227,698,334,720,000
|
neutral
| 0.6374
| null | 0
|
Southwest
| null |
TheRandyHarbin
| null | 0
|
@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee
| null |
2015-02-24 06:24:12 -0800
|
Kansas City MO
|
Central Time (US & Canada)
|
570,226,870,119,215,100
|
negative
| 1
|
Customer Service Issue
| 0.6667
|
Southwest
| null |
nerdguru
| null | 0
|
@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy
| null |
2015-02-24 06:20:54 -0800
|
Fullerton, CA
|
Central Time (US & Canada)
|
570,224,719,011,704,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
NicoleMEBump
| null | 0
|
@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!
| null |
2015-02-24 06:12:21 -0800
|
Manchester, NH
|
Eastern Time (US & Canada)
|
570,224,618,272,731,140
|
negative
| 1
|
Can't Tell
| 0.7029
|
Southwest
| null |
pwalnuts1156
| null | 0
|
@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees
| null |
2015-02-24 06:11:57 -0800
|
Galt Gulch
|
Pacific Time (US & Canada)
|
570,222,660,300,378,100
|
neutral
| 1
| null | null |
Southwest
| null |
passthechorizo
| null | 0
|
@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.
| null |
2015-02-24 06:04:11 -0800
|
Chicago
|
Central Time (US & Canada)
|
570,222,625,621,831,700
|
neutral
| 1
| null | null |
Southwest
| null |
passthechorizo
| null | 0
|
@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...
| null |
2015-02-24 06:04:02 -0800
|
Chicago
|
Central Time (US & Canada)
|
570,221,343,985,295,360
|
negative
| 0.6926
|
Can't Tell
| 0.3673
|
Southwest
| null |
ashjshannon
| null | 0
|
@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation
| null |
2015-02-24 05:58:57 -0800
|
Detroit
|
Eastern Time (US & Canada)
|
570,220,966,284,025,860
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
JReneeX0X0
| null | 0
|
@SouthwestAir why is customer relations still not open....in Texas?!
| null |
2015-02-24 05:57:27 -0800
|
Around...
|
Eastern Time (US & Canada)
|
570,220,817,470,115,840
|
positive
| 1
| null | null |
Southwest
| null |
NicoleMEBump
| null | 0
|
@SouthwestAir Thank you for the tip!
| null |
2015-02-24 05:56:51 -0800
|
Manchester, NH
|
Eastern Time (US & Canada)
|
570,219,228,181,041,150
|
negative
| 1
|
Can't Tell
| 0.6651
|
Southwest
| null |
pwalnuts1156
| null | 0
|
@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
| null |
2015-02-24 05:50:32 -0800
|
Galt Gulch
|
Pacific Time (US & Canada)
|
570,217,918,195,220,500
|
positive
| 1
| null | null |
Southwest
| null |
jasonjwebb
| null | 0
|
@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.
|
[42.3667769, -71.0170733]
|
2015-02-24 05:45:20 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
570,217,425,100,148,740
|
positive
| 0.6998
| null | 0
|
Southwest
| null |
quiltbabe
| null | 0
|
@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!
| null |
2015-02-24 05:43:22 -0800
| null |
Eastern Time (US & Canada)
|
570,215,711,416,537,100
|
negative
| 1
|
Bad Flight
| 0.3456
|
Southwest
| null |
LifesATrip_
| null | 0
|
@SouthwestAir I "heart" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.
| null |
2015-02-24 05:36:34 -0800
|
Kansas City
|
Central Time (US & Canada)
|
570,215,548,589,453,300
|
neutral
| 1
| null | null |
Southwest
| null |
joshkmm
| null | 0
|
@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?
| null |
2015-02-24 05:35:55 -0800
|
Kansas City, KS
|
Central Time (US & Canada)
|
570,214,968,622,239,740
|
neutral
| 1
| null | null |
Southwest
| null |
duneshadow
| null | 0
|
@SouthwestAir sent
| null |
2015-02-24 05:33:37 -0800
|
Minneapolis, MN
|
Central Time (US & Canada)
|
570,214,946,815,868,900
|
negative
| 0.6843
|
Late Flight
| 0.6843
|
Southwest
| null |
jlivingood
| null | 0
|
@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.
|
[39.87778809, -75.23663363]
|
2015-02-24 05:33:32 -0800
|
Philadelphia, PA
|
Eastern Time (US & Canada)
|
570,213,389,005,414,400
|
negative
| 0.6746
|
Cancelled Flight
| 0.6746
|
Southwest
| null |
duneshadow
| null | 0
|
@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay
| null |
2015-02-24 05:27:20 -0800
|
Minneapolis, MN
|
Central Time (US & Canada)
|
570,212,491,134,930,940
|
negative
| 0.3587
|
Flight Attendant Complaints
| 0.3587
|
Southwest
| null |
saysorrychris
| null | 0
|
@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!
| null |
2015-02-24 05:23:46 -0800
|
Everywhere But Never Scared
|
Hawaii
|
570,211,592,559,685,600
|
neutral
| 0.6559
| null | 0
|
Southwest
| null |
RyanHanley_Com
| null | 0
|
^CB how do you know? @SouthwestAir
| null |
2015-02-24 05:20:12 -0800
|
Albany, NY
|
Eastern Time (US & Canada)
|
570,211,577,087,041,540
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
duneshadow
| null | 0
|
@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.
| null |
2015-02-24 05:20:08 -0800
|
Minneapolis, MN
|
Central Time (US & Canada)
|
570,210,502,955,155,460
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
duneshadow
| null | 0
|
@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.
| null |
2015-02-24 05:15:52 -0800
|
Minneapolis, MN
|
Central Time (US & Canada)
|
570,210,411,926,016,000
|
neutral
| 0.6743
| null | 0
|
Southwest
| null |
michaelpscott37
| null | 0
|
@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB
| null |
2015-02-24 05:15:30 -0800
|
Florida
| null |
570,209,843,199,524,860
|
positive
| 0.6563
| null | 0
|
Southwest
| null |
osman_khan
| null | 0
|
@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable
| null |
2015-02-24 05:13:15 -0800
|
Chicago
|
Central Time (US & Canada)
|
570,208,349,339,263,000
|
negative
| 0.7125
|
Cancelled Flight
| 0.7125
|
Southwest
| null |
duneshadow
| null | 0
|
@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?
| null |
2015-02-24 05:07:19 -0800
|
Minneapolis, MN
|
Central Time (US & Canada)
|
570,207,643,874,123,800
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
rmgarrett3
| null | 0
|
@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.
| null |
2015-02-24 05:04:30 -0800
|
Dallas, TX
|
Mountain Time (US & Canada)
|
570,206,560,439,308,300
|
neutral
| 1
| null | null |
Southwest
| null |
Sez_Nez
| null | 0
|
@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed
| null |
2015-02-24 05:00:12 -0800
|
DFW
|
Central Time (US & Canada)
|
570,205,399,619,661,800
|
positive
| 0.3368
| null | 0
|
Southwest
| null |
Paulyjroberts
| null | 0
|
@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good
| null |
2015-02-24 04:55:35 -0800
|
cambridge, maryland
|
Atlantic Time (Canada)
|
570,205,323,992,174,600
|
negative
| 1
|
Customer Service Issue
| 0.6557
|
Southwest
| null |
pjeffs
| null | 0
|
@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes
| null |
2015-02-24 04:55:17 -0800
| null |
Mid-Atlantic
|
570,205,088,595,058,700
|
negative
| 1
|
Lost Luggage
| 0.352
|
Southwest
| null |
TheRandyHarbin
| null | 0
|
@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
| null |
2015-02-24 04:54:21 -0800
|
Kansas City MO
|
Central Time (US & Canada)
|
570,204,088,908,034,050
|
negative
| 1
|
Can't Tell
| 0.6667
|
Southwest
| null |
davidgoodson71
| null | 0
|
@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong
| null |
2015-02-24 04:50:23 -0800
| null | null |
570,203,916,643,766,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
davidgoodson71
| null | 0
|
@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f
| null |
2015-02-24 04:49:42 -0800
| null | null |
570,203,842,542,829,600
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
Scottyk1977
| null | 0
|
@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
| null |
2015-02-24 04:49:24 -0800
| null | null |
570,200,237,622,612,000
|
positive
| 1
| null | null |
Southwest
| null |
kcormier19
| null | 0
|
@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG
| null |
2015-02-24 04:35:05 -0800
| null |
Eastern Time (US & Canada)
|
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