tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,989,007,532,142,600
|
positive
| 1
| null | null |
Southwest
| null |
WalterFaddoul
| null | 0
|
@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!
| null |
2015-02-23 14:35:43 -0800
|
Indianapolis, Indiana; USA
|
Central Time (US & Canada)
|
569,988,842,335,244,300
|
positive
| 1
| null | null |
Southwest
| null |
WalterFaddoul
| null | 0
|
@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations
| null |
2015-02-23 14:35:04 -0800
|
Indianapolis, Indiana; USA
|
Central Time (US & Canada)
|
569,987,277,734,207,500
|
positive
| 1
| null | null |
Southwest
| null |
brian_willie
| null | 0
|
@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa
| null |
2015-02-23 14:28:51 -0800
|
Franklin, TN
|
Eastern Time (US & Canada)
|
569,986,783,024,431,100
|
negative
| 1
|
Bad Flight
| 0.343
|
Southwest
| null |
simpsonVT
| null | 1
|
@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?
| null |
2015-02-23 14:26:53 -0800
|
Kensington, MD
|
Eastern Time (US & Canada)
|
569,984,682,873,352,200
|
positive
| 1
| null | null |
Southwest
| null |
royvergara
| null | 0
|
Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp
| null |
2015-02-23 14:18:32 -0800
|
Las Vegas, NV
|
Pacific Time (US & Canada)
|
569,984,437,720,453,100
|
negative
| 0.6959
|
Can't Tell
| 0.3693
|
Southwest
| null |
goodchrism
| null | 0
|
@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.
| null |
2015-02-23 14:17:34 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,983,511,609,757,700
|
neutral
| 0.6634
| null | 0
|
Southwest
| null |
djplays
| null | 0
|
@SouthwestAir no fare giving out clues. In route now.
| null |
2015-02-23 14:13:53 -0800
| null | null |
569,983,469,930,967,040
|
positive
| 0.6481
| null | null |
Southwest
| null |
steph82nichole
| null | 0
|
@SouthwestAir telling my Fam in Vegas now. :)
| null |
2015-02-23 14:13:43 -0800
|
California
| null |
569,982,023,667,839,000
|
neutral
| 1
| null | null |
Southwest
| null |
Soldier_Gomez
| null | 0
|
@SouthwestAir How many tickets are left?
| null |
2015-02-23 14:07:58 -0800
|
Las Vegas
|
Arizona
|
569,981,679,806,365,700
|
positive
| 0.6413
| null | null |
Southwest
| null |
NikkiDan96
| null | 0
|
@SouthwestAir thank you!
| null |
2015-02-23 14:06:36 -0800
| null | null |
569,980,827,209,207,800
|
negative
| 0.6641
|
Can't Tell
| 0.6641
|
Southwest
| null |
ProfessorpaUL15
| null | 0
|
@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
| null |
2015-02-23 14:03:13 -0800
| null |
Atlantic Time (Canada)
|
569,980,269,379,358,700
|
negative
| 0.622
|
Can't Tell
| 0.3179
|
Southwest
| null |
NikkiDan96
| null | 0
|
@SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL.
| null |
2015-02-23 14:01:00 -0800
| null | null |
569,980,137,346,707,460
|
neutral
| 0.6774
| null | 0
|
Southwest
| null |
Soldier_Gomez
| null | 0
|
@SouthwestAir Why do you have to be 18 😭
| null |
2015-02-23 14:00:29 -0800
|
Las Vegas
|
Arizona
|
569,978,876,861,902,850
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
portal_narlish
| null | 0
|
@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.
| null |
2015-02-23 13:55:28 -0800
|
San Francisco, CA
| null |
569,978,748,780,421,100
|
positive
| 0.6718
| null | 0
|
Southwest
| null |
SportsDiva84
| null | 0
|
@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!
| null |
2015-02-23 13:54:58 -0800
| null |
Eastern Time (US & Canada)
|
569,978,197,284,130,800
|
neutral
| 0.6907
| null | 0
|
Southwest
| null |
jlivingood
| null | 0
|
@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...
| null |
2015-02-23 13:52:46 -0800
|
Philadelphia, PA
|
Eastern Time (US & Canada)
|
569,977,907,222,880,260
|
positive
| 0.6591
| null | null |
Southwest
| null |
Pushmyn
| null | 0
|
@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D
| null |
2015-02-23 13:51:37 -0800
|
Littleton, NH
|
Eastern Time (US & Canada)
|
569,977,857,755,234,300
|
negative
| 0.7053
|
Can't Tell
| 0.7053
|
Southwest
| null |
rcymozart
| null | 0
|
@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.
| null |
2015-02-23 13:51:25 -0800
|
Redlands, CA
|
Pacific Time (US & Canada)
|
569,977,819,389,800,450
|
neutral
| 0.6832
| null | null |
Southwest
| null |
royvergara
| null | 0
|
@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!
| null |
2015-02-23 13:51:16 -0800
|
Las Vegas, NV
|
Pacific Time (US & Canada)
|
569,977,223,198,822,400
|
negative
| 0.6888
|
Can't Tell
| 0.3479
|
Southwest
| null |
seezulu
| null | 0
|
@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?
| null |
2015-02-23 13:48:54 -0800
| null | null |
569,977,129,728,749,600
|
neutral
| 0.6718
| null | 0
|
Southwest
| null |
TGIAIMO
| null | 0
|
@SouthwestAir are 5 people there?
| null |
2015-02-23 13:48:32 -0800
| null |
Quito
|
569,976,622,054,395,900
|
positive
| 1
| null | null |
Southwest
| null |
MinderJoan
| null | 0
|
@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl
| null |
2015-02-23 13:46:31 -0800
| null |
Eastern Time (US & Canada)
|
569,976,246,135,697,400
|
neutral
| 0.6804
| null | null |
Southwest
| null |
itsangieohyeah
| null | 0
|
“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW
| null |
2015-02-23 13:45:01 -0800
|
Dodger Stadium | Disneyland
|
Pacific Time (US & Canada)
|
569,976,092,359,917,600
|
positive
| 0.7026
| null | null |
Southwest
| null |
MauLoaIkaika73
| null | 0
|
@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons
| null |
2015-02-23 13:44:24 -0800
| null |
Pacific Time (US & Canada)
|
569,976,030,603,059,200
|
positive
| 1
| null | null |
Southwest
| null |
Karlyle_Tomms
| null | 0
|
@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
| null |
2015-02-23 13:44:09 -0800
|
Ozarks
|
Central Time (US & Canada)
|
569,975,684,476,641,300
|
negative
| 0.6253
|
Can't Tell
| 0.3227
|
Southwest
| null |
suzyyogi
| null | 0
|
@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?
| null |
2015-02-23 13:42:47 -0800
|
suburbs of Pittsburgh....
|
Quito
|
569,975,349,750,079,500
|
neutral
| 0.6832
| null | 0
|
Southwest
| null |
MauLoaIkaika73
| null | 0
|
@SouthwestAir Dang, if only practice was an hour Late Flightr today...
| null |
2015-02-23 13:41:27 -0800
| null |
Pacific Time (US & Canada)
|
569,975,155,964,772,350
|
neutral
| 0.6316
| null | 0
|
Southwest
| null |
seezulu
| null | 0
|
@SouthwestAir that was supposed to say "boo" not book. booo.
| null |
2015-02-23 13:40:41 -0800
| null | null |
569,975,032,127,967,200
|
neutral
| 1
| null | null |
Southwest
| null |
pammpeterson
| null | 0
|
@SouthwestAir #Vegas I was there 5 days ago. Miss the Warm Weather
| null |
2015-02-23 13:40:11 -0800
| null |
Quito
|
569,975,026,239,164,400
|
positive
| 0.6676
| null | 0
|
Southwest
| null |
KatePatay
| null | 0
|
@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
|
[39.50503682, -119.77382751]
|
2015-02-23 13:40:10 -0800
|
Reno, NV
|
Alaska
|
569,974,833,418,600,450
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
lajollamom
| null | 0
|
@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?
|
[32.73154946, -117.19636508]
|
2015-02-23 13:39:24 -0800
|
La Jolla, CA
|
Pacific Time (US & Canada)
|
569,974,710,915,571,700
|
positive
| 0.677
| null | 0
|
Southwest
| null |
seezulu
| null | 0
|
@SouthwestAir really easy for locals to get down to the strip. book.
| null |
2015-02-23 13:38:55 -0800
| null | null |
569,974,656,653,877,250
|
neutral
| 0.7014
| null | null |
Southwest
| null |
MelRiaCarLite
| null | 0
|
@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...
| null |
2015-02-23 13:38:42 -0800
| null | null |
569,971,949,440,524,300
|
positive
| 0.6465
| null | null |
Southwest
| null |
zupshawrl
| null | 0
|
@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove
| null |
2015-02-23 13:27:56 -0800
| null | null |
569,971,775,011,999,740
|
neutral
| 0.6637
| null | 0
|
Southwest
| null |
rcymozart
| null | 0
|
@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.
| null |
2015-02-23 13:27:15 -0800
|
Redlands, CA
|
Pacific Time (US & Canada)
|
569,971,526,876,962,800
|
neutral
| 0.6661
| null | 0
|
Southwest
| null |
Hustleran
| null | 0
|
@SouthwestAir I sent a email to customer relations and I will be calling tomorrow.
| null |
2015-02-23 13:26:16 -0800
| null | null |
569,971,070,394,101,760
|
neutral
| 1
| null | null |
Southwest
| null |
mar_morine
| null | 0
|
@SouthwestAir how do get priority seating after you already paid for the flight
| null |
2015-02-23 13:24:27 -0800
|
Philadelphia PA
|
Quito
|
569,970,865,607,090,200
|
negative
| 1
|
Can't Tell
| 0.3506
|
Southwest
| null |
CravenMorhead
| null | 0
|
@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding
| null |
2015-02-23 13:23:38 -0800
| null |
Mountain Time (US & Canada)
|
569,970,729,237,782,500
|
neutral
| 1
| null | null |
Southwest
| null |
djwrapcity
| null | 0
|
@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?
| null |
2015-02-23 13:23:06 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,970,324,810,240,000
|
positive
| 1
| null | null |
Southwest
| null |
neens_5
| null | 0
|
@SouthwestAir best airline 👌
| null |
2015-02-23 13:21:29 -0800
| null | null |
569,969,877,286,461,440
|
positive
| 0.6912
| null | 0
|
Southwest
| null |
levijunkert
| null | 0
|
@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!
| null |
2015-02-23 13:19:42 -0800
|
San Francisco, CA
|
Mountain Time (US & Canada)
|
569,969,833,254,764,540
|
negative
| 1
|
Customer Service Issue
| 0.6514
|
Southwest
| null |
Hustleran
| null | 0
|
@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!
| null |
2015-02-23 13:19:32 -0800
| null | null |
569,968,411,561,701,400
|
neutral
| 1
| null | null |
Southwest
| null |
snwrdr30
| null | 0
|
@SouthwestAir Northern California coast http://t.co/nm4VNNF8Kb
| null |
2015-02-23 13:13:53 -0800
| null | null |
569,967,938,607,972,350
|
neutral
| 1
| null | null |
Southwest
| null |
DavidAlfieWard
| null | 0
|
@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.
| null |
2015-02-23 13:12:00 -0800
|
London UK & USA
| null |
569,965,376,186,019,840
|
neutral
| 1
| null | null |
Southwest
| null |
Felittle
| null | 0
|
@southwestair watching planes do their thing https://t.co/iItoJhUIKH
| null |
2015-02-23 13:01:49 -0800
|
Boston, MA
|
Pacific Time (US & Canada)
|
569,964,332,026,634,240
|
positive
| 1
| null | null |
Southwest
| null |
Jimmis2001
| null | 0
|
@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
| null |
2015-02-23 12:57:40 -0800
| null |
Eastern Time (US & Canada)
|
569,963,097,055,604,740
|
negative
| 1
|
Can't Tell
| 0.6596
|
Southwest
| null |
DeniseMarois
| null | 0
|
@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.
| null |
2015-02-23 12:52:46 -0800
| null | null |
569,961,977,231,106,050
|
neutral
| 1
| null | null |
Southwest
| null |
oxanniekateox
| null | 0
|
@SouthwestAir continues to prove to be the best airlines 💪
| null |
2015-02-23 12:48:19 -0800
|
Twin Cities
|
Mountain Time (US & Canada)
|
569,961,503,308,189,700
|
positive
| 0.3476
| null | 0
|
Southwest
| null |
MsGeekyTeach
| null | 0
|
@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons
| null |
2015-02-23 12:46:26 -0800
|
Las Vegas
|
Arizona
|
569,960,248,548,593,660
|
negative
| 1
|
Bad Flight
| 0.7093
|
Southwest
| null |
RI_Mom
| null | 0
|
@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
| null |
2015-02-23 12:41:27 -0800
| null |
Eastern Time (US & Canada)
|
569,958,189,862,486,000
|
neutral
| 0.3591
| null | 0
|
Southwest
| null |
bushnelloptics
| null | 0
|
@SouthwestAir thanks!!
| null |
2015-02-23 12:33:16 -0800
| null | null |
569,957,516,748,066,800
|
positive
| 1
| null | null |
Southwest
| null |
kitcat356
| null | 0
|
@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays
| null |
2015-02-23 12:30:35 -0800
| null |
Central Time (US & Canada)
|
569,957,187,138,797,600
|
negative
| 1
|
Late Flight
| 0.3614
|
Southwest
| null |
JuniperCari
| null | 0
|
@SouthwestAir but when do I get my gin & tonic !?!?
| null |
2015-02-23 12:29:17 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,957,081,811,284,000
|
negative
| 1
|
Late Flight
| 0.6422
|
Southwest
| null |
arscolari
| null | 0
|
@SouthwestAir is this a sick joke? #toyingwithouremotions
| null |
2015-02-23 12:28:52 -0800
| null | null |
569,956,726,318,850,050
|
negative
| 1
|
Cancelled Flight
| 0.6736
|
Southwest
| null |
meredithrae1
| null | 0
|
@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????
| null |
2015-02-23 12:27:27 -0800
| null | null |
569,956,624,036,540,400
|
negative
| 1
|
Late Flight
| 0.6738
|
Southwest
| null |
jlgustafson1
| null | 0
|
@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
| null |
2015-02-23 12:27:03 -0800
|
DEN
| null |
569,956,564,993,310,700
|
positive
| 1
| null | null |
Southwest
| null |
sahandmirza
| null | 0
|
@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
| null |
2015-02-23 12:26:49 -0800
|
San Francisco, CA
| null |
569,956,528,507,236,350
|
negative
| 1
|
Can't Tell
| 0.6596
|
Southwest
| null |
WhiteMule83
| null | 0
|
@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel
| null |
2015-02-23 12:26:40 -0800
|
Boston, MA
| null |
569,954,583,209,881,600
|
negative
| 1
|
Late Flight
| 0.6928
|
Southwest
| null |
arscolari
| null | 0
|
@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans
| null |
2015-02-23 12:18:56 -0800
| null | null |
569,954,475,433,201,660
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
JuniperCari
| null | 0
|
@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty
| null |
2015-02-23 12:18:30 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,953,874,435,567,600
|
neutral
| 1
| null | null |
Southwest
| null |
madisonisom
| null | 0
|
@SouthwestAir done. Sorry, I thought I was already.
| null |
2015-02-23 12:16:07 -0800
|
Birmingham, AL
|
Central Time (US & Canada)
|
569,953,672,861,388,800
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
FactualRevolt
| null | 0
|
@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?
| null |
2015-02-23 12:15:19 -0800
| null |
Arizona
|
569,952,317,556,043,800
|
positive
| 1
| null | null |
Southwest
| null |
AnnCompton
| null | 0
|
@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
| null |
2015-02-23 12:09:56 -0800
|
WashingtonDC
|
Eastern Time (US & Canada)
|
569,952,285,024,915,460
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
littlemissjacob
| null | 0
|
@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.
| null |
2015-02-23 12:09:48 -0800
| null |
Pacific Time (US & Canada)
|
569,952,282,277,773,300
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
embenardos
| null | 0
|
@SouthwestAir weren't too "sincere" when you Cancelled Flighted my flight and made me drive 17 hours to get home..
| null |
2015-02-23 12:09:47 -0800
|
•New York•
|
Eastern Time (US & Canada)
|
569,951,879,825,907,700
|
positive
| 1
| null | null |
Southwest
| null |
AnnCompton
| null | 1
|
@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
| null |
2015-02-23 12:08:12 -0800
|
WashingtonDC
|
Eastern Time (US & Canada)
|
569,951,253,666,656,260
|
positive
| 0.6953
| null | 0
|
Southwest
| null |
AnnCompton
| null | 0
|
@SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!
| null |
2015-02-23 12:05:42 -0800
|
WashingtonDC
|
Eastern Time (US & Canada)
|
569,950,945,389,518,850
|
positive
| 1
| null | null |
Southwest
| null |
GolfTravelerBOS
| null | 0
|
@SouthwestAir Thanks, you guys are the best
|
[0.0, 0.0]
|
2015-02-23 12:04:29 -0800
|
New England
|
Atlantic Time (Canada)
|
569,950,112,631,296,000
|
positive
| 0.676
| null | null |
Southwest
| null |
grace_mcastro
| null | 0
|
@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.
| null |
2015-02-23 12:01:10 -0800
| null | null |
569,947,823,615,012,860
|
neutral
| 1
| null | null |
Southwest
| null |
LOLyssa25
| null | 0
|
@SouthwestAir if only you could control the weather in Las Vegas 😉
| null |
2015-02-23 11:52:04 -0800
| null |
Central Time (US & Canada)
|
569,946,428,547,551,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
CoachJEvans
| null | 0
|
@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?
| null |
2015-02-23 11:46:32 -0800
|
Missouri
|
Eastern Time (US & Canada)
|
569,946,219,826,548,740
|
neutral
| 1
| null | null |
Southwest
| null |
GolfTravelerBOS
| null | 0
|
@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?
|
[0.0, 0.0]
|
2015-02-23 11:45:42 -0800
|
New England
|
Atlantic Time (Canada)
|
569,944,997,308,407,800
|
negative
| 0.6667
|
Cancelled Flight
| 0.6667
|
Southwest
| null |
jwmohon
| null | 0
|
@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip
| null |
2015-02-23 11:40:51 -0800
| null | null |
569,944,956,132,991,000
|
positive
| 1
| null | null |
Southwest
| null |
rando921
| null | 0
|
@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!
| null |
2015-02-23 11:40:41 -0800
|
Arlington, TX
|
Central Time (US & Canada)
|
569,944,061,848,760,300
|
neutral
| 0.6559
| null | 0
|
Southwest
| null |
madisonisom
| null | 0
|
@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?
| null |
2015-02-23 11:37:08 -0800
|
Birmingham, AL
|
Central Time (US & Canada)
|
569,943,647,103,406,100
|
negative
| 0.692
|
Lost Luggage
| 0.692
|
Southwest
| null |
HDsportsguy
| null | 0
|
@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.
| null |
2015-02-23 11:35:29 -0800
| null | null |
569,943,306,613,887,000
|
positive
| 1
| null | null |
Southwest
| null |
m_rafano
| null | 0
|
@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!
| null |
2015-02-23 11:34:07 -0800
| null |
Pacific Time (US & Canada)
|
569,942,616,617,447,400
|
negative
| 1
|
Bad Flight
| 0.6767
|
Southwest
| null |
FactualRevolt
| null | 0
|
@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq
| null |
2015-02-23 11:31:23 -0800
| null |
Arizona
|
569,942,482,668,167,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
kaityteer
| null | 0
|
@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?
| null |
2015-02-23 11:30:51 -0800
|
Bellingham, Washington
|
Pacific Time (US & Canada)
|
569,941,609,225,293,800
|
positive
| 1
| null | null |
Southwest
| null |
TracyFacelli
| null | 0
|
@SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!!
| null |
2015-02-23 11:27:23 -0800
|
wherever you need me to be.
|
Central Time (US & Canada)
|
569,941,247,546,286,100
|
negative
| 1
|
Bad Flight
| 0.6633
|
Southwest
| null |
shelton_heather
| null | 0
|
@SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha
| null |
2015-02-23 11:25:57 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
569,940,430,365,847,550
|
negative
| 0.6306
|
Lost Luggage
| 0.3227
|
Southwest
| null |
IUallie
| null | 0
|
@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.
| null |
2015-02-23 11:22:42 -0800
|
Bloomington/San Francisco
|
Pacific Time (US & Canada)
|
569,938,799,397,990,400
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
flee787
| null | 0
|
@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable
| null |
2015-02-23 11:16:13 -0800
| null |
Eastern Time (US & Canada)
|
569,937,700,993,818,600
|
negative
| 1
|
Can't Tell
| 0.6736
|
Southwest
| null |
mcmahon0074
| null | 0
|
@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition
|
[42.3427148, -71.5504243]
|
2015-02-23 11:11:51 -0800
|
some where in massachusetts
| null |
569,937,119,411,462,140
|
negative
| 1
|
Cancelled Flight
| 0.6464
|
Southwest
| null |
_missjoannalee
| null | 0
|
@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy
|
[32.7156489, -117.1556388]
|
2015-02-23 11:09:32 -0800
|
Canada
|
Pacific Time (US & Canada)
|
569,935,609,940,316,160
|
positive
| 1
| null | null |
Southwest
| null |
bzjames
| null | 0
|
@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you!
| null |
2015-02-23 11:03:32 -0800
| null | null |
569,935,276,346,351,600
|
negative
| 1
|
Late Flight
| 0.6667
|
Southwest
| null |
ClarkHerrington
| null | 0
|
@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/
| null |
2015-02-23 11:02:13 -0800
|
Baltimore,MD
|
Central Time (US & Canada)
|
569,933,882,662,916,100
|
neutral
| 1
| null | null |
Southwest
| null |
sasc1
| null | 0
|
@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help
| null |
2015-02-23 10:56:41 -0800
|
RI
|
Eastern Time (US & Canada)
|
569,932,197,735,604,200
|
positive
| 0.6334
| null | null |
Southwest
| null |
lauravelasquez
| null | 0
|
@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol.
| null |
2015-02-23 10:49:59 -0800
|
Denver, CO
|
Eastern Time (US & Canada)
|
569,931,705,022,165,000
|
negative
| 0.6598
|
Can't Tell
| 0.6598
|
Southwest
| null |
collaziano
| null | 0
|
@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
| null |
2015-02-23 10:48:01 -0800
|
Royal Palm Beach, FL, USA
|
Eastern Time (US & Canada)
|
569,930,801,577,644,000
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
HDsportsguy
| null | 0
|
@SouthwestAir My bag was not shown LUV did not make it to PHL with me.
| null |
2015-02-23 10:44:26 -0800
| null | null |
569,929,973,156,327,400
|
negative
| 1
|
Can't Tell
| 0.6876
|
Southwest
| null |
GunsNDip
| null | 0
|
@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness
| null |
2015-02-23 10:41:09 -0800
| null |
Pacific Time (US & Canada)
|
569,927,965,007,417,340
|
positive
| 0.6517
| null | 0
|
Southwest
| null |
collaziano
| null | 0
|
@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.
| null |
2015-02-23 10:33:10 -0800
|
Royal Palm Beach, FL, USA
|
Eastern Time (US & Canada)
|
569,927,739,802,652,700
|
negative
| 0.6665
|
Customer Service Issue
| 0.3446
|
Southwest
| null |
imdar844
| null | 0
|
@SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?
| null |
2015-02-23 10:32:16 -0800
|
CT
|
Quito
|
569,925,645,204,987,900
|
neutral
| 0.6421
| null | 0
|
Southwest
| null |
karasellswyo
| null | 0
|
@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to "listen to the intercom better".
| null |
2015-02-23 10:23:57 -0800
| null | null |
569,924,965,446,725,600
|
positive
| 1
| null | null |
Southwest
| null |
gotkristopher
| null | 0
|
@SouthwestAir nice touch on the passbook integration!
|
[33.43403712, -111.99678364]
|
2015-02-23 10:21:15 -0800
|
The AZ Desert
|
Pacific Time (US & Canada)
|
569,924,679,206,457,340
|
neutral
| 0.6726
| null | 0
|
Southwest
| null |
CravenMorhead
| null | 0
|
@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...
| null |
2015-02-23 10:20:06 -0800
| null |
Mountain Time (US & Canada)
|
569,924,393,976,987,650
|
negative
| 1
|
Can't Tell
| 0.6528
|
Southwest
| null |
CravenMorhead
| null | 0
|
@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...
| null |
2015-02-23 10:18:58 -0800
| null |
Mountain Time (US & Canada)
|
569,924,243,946,737,660
|
negative
| 1
|
Flight Booking Problems
| 0.3789
|
Southwest
| null |
CravenMorhead
| null | 0
|
@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing
| null |
2015-02-23 10:18:23 -0800
| null |
Mountain Time (US & Canada)
|
569,922,915,472,244,740
|
neutral
| 1
| null | null |
Southwest
| null |
LenaRodGon
| null | 0
|
@SouthwestAir need assistance getting an extension on a flight that has expired.
| null |
2015-02-23 10:13:06 -0800
| null |
Central Time (US & Canada)
|
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