tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,781,813,326,589,950
|
positive
| 1
| null | null |
United
| null |
jaypedde
| null | 0
|
@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW
| null |
2015-02-17 12:25:07 -0800
|
North Plainfield, NJ
| null |
567,781,357,355,794,400
|
negative
| 0.6544
|
Customer Service Issue
| 0.6544
|
United
| null |
Vinobuddha
| null | 0
|
@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993
| null |
2015-02-17 12:23:19 -0800
| null | null |
567,780,888,700,669,950
|
negative
| 1
|
Can't Tell
| 0.3423
|
United
| null |
joebarti
| null | 0
|
@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.
| null |
2015-02-17 12:21:27 -0800
|
Colorado
|
Amsterdam
|
567,780,426,601,996,300
|
positive
| 0.663
| null | null |
United
| null |
NozzeOro
| null | 0
|
Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
| null |
2015-02-17 12:19:37 -0800
|
Italy
|
Rome
|
567,778,703,959,408,640
|
negative
| 1
|
Cancelled Flight
| 0.6684
|
United
| null |
shaneadambecker
| null | 0
|
@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation
| null |
2015-02-17 12:12:46 -0800
|
New York, NY
|
Atlantic Time (Canada)
|
567,778,606,546,694,140
|
negative
| 1
|
Cancelled Flight
| 0.6786
|
United
| null |
mlipschits
| null | 0
|
@united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet
| null |
2015-02-17 12:12:23 -0800
|
Jerusalem-London-Antwerp
| null |
567,778,009,013,178,400
|
negative
| 1
|
Cancelled Flight
| 1
|
United
|
negative
|
realmikesmith
|
Cancelled Flight
| 0
|
@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?
|
[26.37852293, -81.78472152]
|
2015-02-17 12:10:00 -0800
|
Chicago
|
Eastern Time (US & Canada)
|
567,775,456,678,912,000
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
madmcferrin
| null | 0
|
@united you are really trying me today.
| null |
2015-02-17 11:59:52 -0800
| null |
Quito
|
567,775,418,612,195,300
|
positive
| 0.6522
| null | null |
United
| null |
ColtSTaylor
| null | 0
|
@united looks like I'm settled in to where I'm going. Thx.
|
[39.85871934, -104.67371484]
|
2015-02-17 11:59:43 -0800
|
All Over The World
| null |
567,775,140,319,359,000
|
neutral
| 0.6598
| null | 0
|
United
| null |
thodge77
| null | 0
|
@united flt 4567 has had two more updates in the last 3 minutes.
| null |
2015-02-17 11:58:36 -0800
|
Memphis
|
Central Time (US & Canada)
|
567,774,437,673,603,100
|
negative
| 1
|
Customer Service Issue
| 0.6882
|
United
| null |
kristofurmac
| null | 0
|
@united no they were to busy taking to each other and I needed to get to an audition.
| null |
2015-02-17 11:55:49 -0800
|
LA
| null |
567,773,706,707,021,800
|
neutral
| 1
| null | null |
United
| null |
mac8315
| null | 0
|
@united was never given one
| null |
2015-02-17 11:52:55 -0800
| null |
Eastern Time (US & Canada)
|
567,773,609,939,058,700
|
negative
| 1
|
Customer Service Issue
| 0.7007
|
United
| null |
bernardfparsons
| null | 0
|
@united quick response offering assistance but lack of follow through - not really the service I was expecting
| null |
2015-02-17 11:52:31 -0800
|
Ontario, Canada
|
Eastern Time (US & Canada)
|
567,772,765,756,080,100
|
negative
| 1
|
Late Flight
| 0.6652
|
United
| null |
DC_Geoff
| null | 1
|
@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!
| null |
2015-02-17 11:49:10 -0800
|
Washington, DC
|
Atlantic Time (Canada)
|
567,771,124,235,517,950
|
negative
| 1
|
Flight Attendant Complaints
| 0.6789
|
United
| null |
thodge77
| null | 0
|
@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta
| null |
2015-02-17 11:42:39 -0800
|
Memphis
|
Central Time (US & Canada)
|
567,770,993,159,307,260
|
positive
| 1
| null | null |
United
| null |
RWMann
| null | 0
|
@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.
| null |
2015-02-17 11:42:08 -0800
|
Port Washington, NY 11050
|
Eastern Time (US & Canada)
|
567,770,910,107,897,860
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
thodge77
| null | 0
|
@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
| null |
2015-02-17 11:41:48 -0800
|
Memphis
|
Central Time (US & Canada)
|
567,769,798,831,255,550
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
raedenez
| null | 0
|
@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.
| null |
2015-02-17 11:37:23 -0800
|
North Tonawanda
| null |
567,768,156,111,126,500
|
negative
| 0.6533
|
Lost Luggage
| 0.6533
|
United
| null |
rizolltizide
| null | 0
|
@united who can tell me where they are?
| null |
2015-02-17 11:30:51 -0800
|
St. Pete
|
Eastern Time (US & Canada)
|
567,767,997,981,671,400
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
thodge77
| null | 0
|
@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.
| null |
2015-02-17 11:30:13 -0800
|
Memphis
|
Central Time (US & Canada)
|
567,767,810,655,670,300
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
DGomezPearlberg
| null | 1
|
@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!
|
[40.70773298, -74.17069948]
|
2015-02-17 11:29:29 -0800
|
NYC
|
Eastern Time (US & Canada)
|
567,767,744,356,294,660
|
negative
| 0.6691
|
Flight Attendant Complaints
| 0.3523
|
United
| null |
thodge77
| null | 0
|
@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on
| null |
2015-02-17 11:29:13 -0800
|
Memphis
|
Central Time (US & Canada)
|
567,767,439,493,300,200
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
thodge77
| null | 0
|
@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude
| null |
2015-02-17 11:28:00 -0800
|
Memphis
|
Central Time (US & Canada)
|
567,767,341,090,361,340
|
negative
| 0.6703
|
Flight Booking Problems
| 0.3626
|
United
| null |
TexanHollie
| null | 0
|
@united I don't see how I need to spend an extra $100 bc of ur equipment failure.
| null |
2015-02-17 11:27:37 -0800
|
The Lone Star State
|
Central Time (US & Canada)
|
567,767,251,383,808,000
|
negative
| 1
|
Flight Booking Problems
| 0.3571
|
United
| null |
TexanHollie
| null | 0
|
@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats
| null |
2015-02-17 11:27:15 -0800
|
The Lone Star State
|
Central Time (US & Canada)
|
567,767,199,700,758,500
|
negative
| 1
|
Bad Flight
| 0.6481
|
United
| null |
DGomezPearlberg
| null | 1
|
@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!
|
[40.70749747, -74.17084113]
|
2015-02-17 11:27:03 -0800
|
NYC
|
Eastern Time (US & Canada)
|
567,767,009,908,109,300
|
negative
| 0.6633
|
Late Flight
| 0.6633
|
United
| null |
jmacie3
| null | 0
|
@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...
| null |
2015-02-17 11:26:18 -0800
| null | null |
567,766,554,600,038,400
|
neutral
| 0.6596
| null | 0
|
United
| null |
CWWMUK
| null | 0
|
@united No, not received any e-mails in either Inbox or junk/spam
| null |
2015-02-17 11:24:29 -0800
|
North West of England
| null |
567,766,384,378,388,500
|
negative
| 0.65
|
Customer Service Issue
| 0.65
|
United
| null |
MBinMD
| null | 0
|
@united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success.
| null |
2015-02-17 11:23:49 -0800
| null |
Eastern Time (US & Canada)
|
567,766,329,352,921,100
|
negative
| 1
|
Late Flight
| 0.7139
|
United
| null |
conlach
| null | 0
|
@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.
| null |
2015-02-17 11:23:36 -0800
|
Bozeman, Montana
|
Central Time (US & Canada)
|
567,765,716,527,771,650
|
negative
| 1
|
Late Flight
| 0.6489
|
United
| null |
jupiterjpr
| null | 0
|
@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up!
| null |
2015-02-17 11:21:10 -0800
| null | null |
567,765,558,393,700,350
|
negative
| 0.6526
|
Late Flight
| 0.3579
|
United
| null |
AndrewBarco1
| null | 0
|
@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.
| null |
2015-02-17 11:20:32 -0800
|
Usually in a plane
|
Eastern Time (US & Canada)
|
567,765,379,653,849,100
|
negative
| 1
|
Can't Tell
| 0.7077
|
United
| null |
elliotg9
| null | 0
|
@united which is why my next flights to Miami will be on another airline.
| null |
2015-02-17 11:19:49 -0800
| null | null |
567,764,411,205,439,500
|
negative
| 1
|
Customer Service Issue
| 0.3516
|
United
| null |
catmaxed
| null | 0
|
@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail
| null |
2015-02-17 11:15:58 -0800
| null |
Pacific Time (US & Canada)
|
567,763,529,277,923,300
|
negative
| 1
|
Lost Luggage
| 0.6901
|
United
| null |
joelraronoff
| null | 0
|
@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?
| null |
2015-02-17 11:12:28 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
567,761,865,779,195,900
|
neutral
| 0.6906
| null | 0
|
United
| null |
thesuesaga
| null | 0
|
@united What is the policy behind changing passengers' seating assignments at the gate?
| null |
2015-02-17 11:05:51 -0800
|
North Hollywood, CA
| null |
567,761,476,338,073,600
|
negative
| 1
|
Customer Service Issue
| 0.6806
|
United
| null |
SSest72
| null | 0
|
@united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept
| null |
2015-02-17 11:04:19 -0800
| null | null |
567,761,267,826,651,140
|
negative
| 1
|
Flight Attendant Complaints
| 0.6404
|
United
| null |
SSest72
| null | 0
|
@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke
| null |
2015-02-17 11:03:29 -0800
| null | null |
567,761,113,631,449,100
|
negative
| 0.6642
|
Can't Tell
| 0.3494
|
United
| null |
SSest72
| null | 0
|
@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.
| null |
2015-02-17 11:02:52 -0800
| null | null |
567,760,901,869,416,450
|
negative
| 1
|
Customer Service Issue
| 0.6701
|
United
| null |
SSest72
| null | 0
|
@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter
| null |
2015-02-17 11:02:02 -0800
| null | null |
567,760,664,752,824,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.3437
|
United
| null |
SSest72
| null | 0
|
@united 1 refused boarding with Nexus. nexus confirmed she should not be refused
| null |
2015-02-17 11:01:05 -0800
| null | null |
567,760,060,080,599,040
|
positive
| 1
| null | null |
United
| null |
sarahrib
| null | 0
|
@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!
| null |
2015-02-17 10:58:41 -0800
|
Plattsburgh, New York
|
Quito
|
567,758,882,484,793,340
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ms06883
| null | 0
|
@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
| null |
2015-02-17 10:54:00 -0800
|
fairfield county, connecticut
| null |
567,758,478,371,196,900
|
negative
| 1
|
Bad Flight
| 0.6524
|
United
| null |
alecearush
| null | 0
|
@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!
| null |
2015-02-17 10:52:24 -0800
| null | null |
567,756,838,529,208,300
|
positive
| 0.6697
| null | 0
|
United
| null |
pbralick
| null | 0
|
@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time
| null |
2015-02-17 10:45:53 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
567,756,837,320,392,700
|
neutral
| 1
| null | null |
United
| null |
andtheretheygo
| null | 0
|
@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?
| null |
2015-02-17 10:45:53 -0800
| null | null |
567,754,288,055,988,200
|
positive
| 0.6526
| null | null |
United
| null |
swampynomo
| null | 0
|
@united stay warm - I will be passing through Chicago next week
| null |
2015-02-17 10:35:45 -0800
|
NJ/NYC
|
Eastern Time (US & Canada)
|
567,754,136,255,725,600
|
negative
| 1
|
Customer Service Issue
| 0.6725
|
United
| null |
rjewry
| null | 1
|
@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.
| null |
2015-02-17 10:35:09 -0800
| null | null |
567,752,542,491,516,900
|
negative
| 1
|
Late Flight
| 0.6667
|
United
| null |
fshubert
| null | 0
|
@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.
| null |
2015-02-17 10:28:49 -0800
|
Northwestern NJ
|
Eastern Time (US & Canada)
|
567,752,396,097,351,700
|
negative
| 1
|
Flight Booking Problems
| 0.3429
|
United
| null |
courtneymjay
| null | 0
|
@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!
| null |
2015-02-17 10:28:14 -0800
| null |
Atlantic Time (Canada)
|
567,750,428,595,871,740
|
neutral
| 0.6566
| null | 0
|
United
| null |
rdahlstrom99
| null | 0
|
@United just played the Most bizarre "safety" video I've ever seen... http://t.co/Hlm2Oks6xl
| null |
2015-02-17 10:20:25 -0800
|
ÜT: 40.635407,-73.991869
| null |
567,749,045,524,131,840
|
negative
| 1
|
Lost Luggage
| 0.6716
|
United
| null |
jholowka
| null | 0
|
@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.
| null |
2015-02-17 10:14:55 -0800
|
Toronto
|
Eastern Time (US & Canada)
|
567,748,973,428,219,900
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
fshubert
| null | 0
|
@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
| null |
2015-02-17 10:14:38 -0800
|
Northwestern NJ
|
Eastern Time (US & Canada)
|
567,748,863,449,395,200
|
positive
| 0.6792
| null | null |
United
| null |
RWMann
| null | 0
|
@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
| null |
2015-02-17 10:14:11 -0800
|
Port Washington, NY 11050
|
Eastern Time (US & Canada)
|
567,748,565,095,968,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
MsDMichelle
| null | 0
|
@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!
| null |
2015-02-17 10:13:00 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
567,747,764,906,635,260
|
neutral
| 0.6452
| null | 0
|
United
| null |
MoonSetGallery
| null | 0
|
@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site
| null |
2015-02-17 10:09:50 -0800
|
Southern New Jersey
|
Eastern Time (US & Canada)
|
567,747,041,976,410,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
TuraPeter
| null | 0
|
@united when is my plane coming? Been delayed for almost 7 hours. No plane.
| null |
2015-02-17 10:06:57 -0800
| null | null |
567,746,540,903,493,600
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
tcfitz3
| null | 0
|
@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.
| null |
2015-02-17 10:04:58 -0800
|
Houston
|
Central Time (US & Canada)
|
567,746,527,704,018,940
|
positive
| 1
| null | null |
United
| null |
MaryStinchfield
| null | 0
|
@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!
| null |
2015-02-17 10:04:55 -0800
|
Massachusetts
| null |
567,745,362,727,686,140
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JenSpnSuperstar
| null | 0
|
@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh
| null |
2015-02-17 10:00:17 -0800
|
Houston, Texas
|
Central Time (US & Canada)
|
567,745,233,900,044,300
|
negative
| 1
|
Late Flight
| 0.7055
|
United
| null |
rfogarty41
| null | 0
|
@united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really!
| null |
2015-02-17 09:59:46 -0800
| null | null |
567,745,016,702,181,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
jrrodrig57
| null | 0
|
@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
| null |
2015-02-17 09:58:54 -0800
| null | null |
567,745,009,890,623,500
|
negative
| 1
|
Customer Service Issue
| 0.6854
|
United
| null |
elliotg9
| null | 0
|
@united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient.
| null |
2015-02-17 09:58:53 -0800
| null | null |
567,744,887,664,439,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
mosesfreund
| null | 0
|
@united costumer service sucks! Waiting for a week for a response
| null |
2015-02-17 09:58:24 -0800
| null | null |
567,744,571,124,482,050
|
neutral
| 1
| null | null |
United
| null |
aries83861
| null | 0
|
@united Is there a way to get a copy of Feb's edition of Hemisphere
magazine with out flying?
| null |
2015-02-17 09:57:08 -0800
|
ottawa
| null |
567,743,132,180,033,540
|
negative
| 0.6756
|
Flight Booking Problems
| 0.6756
|
United
| null |
ColtSTaylor
| null | 0
|
@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime. I guess we'll see.
| null |
2015-02-17 09:51:25 -0800
|
All Over The World
| null |
567,742,857,411,166,200
|
neutral
| 0.6756
| null | 0
|
United
| null |
rakerr
| null | 0
|
@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a "kid" section (near the back) ;)
|
[0.0, 0.0]
|
2015-02-17 09:50:20 -0800
| null |
Mountain Time (US & Canada)
|
567,742,500,366,872,600
|
negative
| 0.6581
|
Customer Service Issue
| 0.6581
|
United
| null |
ColtSTaylor
| null | 0
|
@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.
| null |
2015-02-17 09:48:54 -0800
|
All Over The World
| null |
567,742,141,334,437,900
|
neutral
| 0.6752
| null | 0
|
United
| null |
MelodyKho
| null | 0
|
@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4
| null |
2015-02-17 09:47:29 -0800
|
NYC, Toronto
|
Quito
|
567,741,700,597,366,800
|
neutral
| 1
| null | null |
United
| null |
BlueOceanTweets
| null | 1
|
@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards
| null |
2015-02-17 09:45:44 -0800
|
Halifax, Nova Scotia
|
Atlantic Time (Canada)
|
567,741,692,854,276,100
|
positive
| 0.6632
| null | 0
|
United
| null |
brenttaylor
| null | 0
|
@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ
| null |
2015-02-17 09:45:42 -0800
| null |
Central Time (US & Canada)
|
567,740,187,380,170,750
|
neutral
| 0.6872
| null | null |
United
| null |
Trizzy412
| null | 0
|
@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!
| null |
2015-02-17 09:39:43 -0800
|
pittsburgh
|
Eastern Time (US & Canada)
|
567,739,357,881,040,900
|
negative
| 1
|
Customer Service Issue
| 0.3654
|
United
| null |
ljsbrooks
| null | 0
|
@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?
| null |
2015-02-17 09:36:25 -0800
| null | null |
567,739,149,818,413,060
|
negative
| 1
|
Late Flight
| 0.7206
|
United
| null |
Aeisinger
| null | 0
|
@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem
| null |
2015-02-17 09:35:36 -0800
|
Deerfield
|
Mountain Time (US & Canada)
|
567,738,192,426,590,200
|
neutral
| 0.6631
| null | 0
|
United
| null |
rajuchinthala
| null | 0
|
Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”
| null |
2015-02-17 09:31:47 -0800
|
Indianapolis
|
Eastern Time (US & Canada)
|
567,738,031,398,866,940
|
neutral
| 0.6637
| null | 0
|
United
| null |
stephbahnie
| null | 0
|
@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?
| null |
2015-02-17 09:31:09 -0800
| null |
Pacific Time (US & Canada)
|
567,736,717,352,763,400
|
negative
| 1
|
Damaged Luggage
| 1
|
United
| null |
mac8315
| null | 0
|
@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?
| null |
2015-02-17 09:25:56 -0800
| null |
Eastern Time (US & Canada)
|
567,736,507,687,895,040
|
neutral
| 0.6806
| null | null |
United
| null |
BhutanOrient
| null | 0
|
@united that's what I thought! Thanks for the clarification!
| null |
2015-02-17 09:25:06 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,735,983,370,539,000
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
AndrewBarco1
| null | 0
|
@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!
| null |
2015-02-17 09:23:01 -0800
|
Usually in a plane
|
Eastern Time (US & Canada)
|
567,735,710,392,660,000
|
neutral
| 0.6577
| null | null |
United
| null |
BhutanOrient
| null | 0
|
@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!
| null |
2015-02-17 09:21:56 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,735,204,656,066,560
|
positive
| 1
| null | null |
United
| null |
BhutanOrient
| null | 0
|
@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service
| null |
2015-02-17 09:19:55 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,734,795,849,834,500
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
shannonhannon
| null | 0
|
@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.
| null |
2015-02-17 09:18:17 -0800
| null | null |
567,734,731,694,157,800
|
neutral
| 1
| null | null |
United
| null |
mosesfreund
| null | 0
|
@united i need my confirmation number! Can you give it to me?
| null |
2015-02-17 09:18:02 -0800
| null | null |
567,734,618,095,231,000
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
BhutanOrient
| null | 0
|
@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.
| null |
2015-02-17 09:17:35 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,734,128,011,784,200
|
negative
| 1
|
Cancelled Flight
| 0.6875
|
United
| null |
SeanHerwaldt
| null | 0
|
.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.
| null |
2015-02-17 09:15:38 -0800
|
Kanasa City
|
Central Time (US & Canada)
|
567,733,609,130,233,860
|
positive
| 0.7097
| null | 0
|
United
| null |
BhutanOrient
| null | 0
|
@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."
| null |
2015-02-17 09:13:35 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,733,228,690,083,840
|
positive
| 1
| null | null |
United
| null |
jsumiyasu
| null | 0
|
@united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!
| null |
2015-02-17 09:12:04 -0800
|
So Cal
|
Pacific Time (US & Canada)
|
567,733,177,590,874,100
|
positive
| 1
| null | null |
United
| null |
ClaudiaStClair
| null | 0
|
@united I appreciate the follow up.
|
[40.35805521, -111.78241283]
|
2015-02-17 09:11:52 -0800
|
Salt Lake City, Utah
|
Mountain Time (US & Canada)
|
567,732,468,657,041,400
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
BhutanOrient
| null | 0
|
@united + that's the gist of what the flight attendant told her.
| null |
2015-02-17 09:09:03 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,732,284,959,113,200
|
negative
| 1
|
Flight Attendant Complaints
| 0.7033
|
United
| null |
BhutanOrient
| null | 0
|
@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
| null |
2015-02-17 09:08:19 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,731,810,910,498,800
|
negative
| 1
|
Flight Attendant Complaints
| 0.6812
|
United
| null |
BhutanOrient
| null | 0
|
@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +
| null |
2015-02-17 09:06:26 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,731,738,924,032,000
|
negative
| 1
|
Customer Service Issue
| 0.3463
|
United
| null |
MiKasuga
| null | 0
|
@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.
| null |
2015-02-17 09:06:09 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
567,731,485,894,271,000
|
negative
| 1
|
Late Flight
| 0.6806
|
United
| null |
applecor2
| null | 0
|
@united sat at airport for 5 hrs still sitting at gate.. Sigh
| null |
2015-02-17 09:05:08 -0800
| null |
Mountain Time (US & Canada)
|
567,730,952,260,943,900
|
neutral
| 0.6995
| null | 0
|
United
| null |
BhutanOrient
| null | 0
|
@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.
| null |
2015-02-17 09:03:01 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,730,472,076,464,100
|
negative
| 1
|
Late Flight
| 0.3487
|
United
| null |
CanadianCowgirl
| null | 0
|
@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!
| null |
2015-02-17 09:01:07 -0800
|
Nova Scotia
|
Eastern Time (US & Canada)
|
567,730,299,912,482,800
|
negative
| 0.3456
|
Can't Tell
| 0.3456
|
United
| null |
meracross
| null | 0
|
@united's first-class #cockup
http://t.co/oh7CFv7DHR
| null |
2015-02-17 09:00:26 -0800
|
Toronto
|
Pacific Time (US & Canada)
|
567,730,143,536,226,300
|
neutral
| 0.6919
| null | 0
|
United
| null |
napsareforkids
| null | 0
|
@united all day travel. #swag #ijustwanttosleep
| null |
2015-02-17 08:59:48 -0800
|
West Palm Beach
| null |
567,729,696,662,511,600
|
positive
| 1
| null | null |
United
| null |
mchooyah
| null | 0
|
@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.
| null |
2015-02-17 08:58:02 -0800
| null |
Mazatlan
|
567,729,246,198,837,250
|
neutral
| 0.6702
| null | null |
United
| null |
CWWMUK
| null | 0
|
@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15
| null |
2015-02-17 08:56:14 -0800
|
North West of England
| null |
567,727,599,627,943,940
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
alvintylaw
| null | 0
|
@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!
| null |
2015-02-17 08:49:42 -0800
|
Island of Oahu, Hawaii
| null |
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