tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,822,848,878,968,800
|
negative
| 1
|
Can't Tell
| 0.696
|
United
| null |
qlabelle11
| null | 0
|
@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.
| null |
2015-02-17 15:08:11 -0800
| null | null |
567,822,779,501,846,500
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
dustinbritton23
| null | 1
|
@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎
| null |
2015-02-17 15:07:54 -0800
| null | null |
567,822,648,047,321,100
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
skyjumper77
| null | 0
|
@united @el_ingeniero don't check your baggage if you don't have to. They will lose it!
| null |
2015-02-17 15:07:23 -0800
| null | null |
567,822,613,608,718,340
|
negative
| 0.6782
|
Late Flight
| 0.3678
|
United
| null |
cslhilo
| null | 0
|
@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!
| null |
2015-02-17 15:07:15 -0800
|
Hilo, HI
|
Hawaii
|
567,822,548,545,859,600
|
negative
| 0.6907
|
Can't Tell
| 0.6907
|
United
| null |
SSest72
| null | 0
|
@united well perhaps you could highlight where that is stated. We travel between Canada & USA on United with only Nexus
| null |
2015-02-17 15:06:59 -0800
| null | null |
567,822,377,473,728,500
|
negative
| 1
|
Late Flight
| 0.6655
|
United
| null |
americanbudoma
| null | 0
|
@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!
| null |
2015-02-17 15:06:19 -0800
|
Crowley, Louisiana
| null |
567,822,065,471,860,740
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
cslhilo
| null | 1
|
@united You make it hard to fly with you. Delayed over an hour and now the plane is turning around & heading back to the gate. #connection?
| null |
2015-02-17 15:05:04 -0800
|
Hilo, HI
|
Hawaii
|
567,821,292,797,186,050
|
negative
| 1
|
Damaged Luggage
| 0.6367
|
United
| null |
Pat89339
| null | 0
|
@united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ
| null |
2015-02-17 15:02:00 -0800
| null |
Pacific Time (US & Canada)
|
567,821,166,775,156,740
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
1MisterHandsome
| null | 0
|
@united Call customer service and of course they just say "theres nothing we can do" and then offer a transfer and disconnect the line.
| null |
2015-02-17 15:01:30 -0800
| null |
Atlantic Time (Canada)
|
567,821,133,245,067,260
|
negative
| 0.6736
|
Customer Service Issue
| 0.3539
|
United
| null |
CWWMUK
| null | 0
|
@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks
| null |
2015-02-17 15:01:22 -0800
|
North West of England
| null |
567,820,210,264,137,700
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
legendjohn11
| null | 0
|
@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
| null |
2015-02-17 14:57:42 -0800
| null | null |
567,819,066,708,226,050
|
negative
| 0.6808
|
Customer Service Issue
| 0.3559
|
United
| null |
gg8929
| null | 0
|
@united Classic
| null |
2015-02-17 14:53:09 -0800
| null |
Amsterdam
|
567,818,953,881,419,800
|
positive
| 1
| null | null |
United
| null |
TroopSwapWife
| null | 0
|
@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!
| null |
2015-02-17 14:52:42 -0800
|
Hampton Roads, Virginia
|
Atlantic Time (Canada)
|
567,818,055,771,918,340
|
positive
| 0.6661
| null | null |
United
| null |
VisionRoij
| null | 0
|
@united Thanks!
| null |
2015-02-17 14:49:08 -0800
|
The Netherlands
|
Amsterdam
|
567,816,475,898,310,660
|
neutral
| 0.6954
| null | 0
|
United
| null |
VisionRoij
| null | 0
|
@united Does the economy plus cabin also qualifies as a "premium" cabin?
| null |
2015-02-17 14:42:52 -0800
|
The Netherlands
|
Amsterdam
|
567,816,155,369,570,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
caphotographix
| null | 0
|
@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?
| null |
2015-02-17 14:41:35 -0800
| null | null |
567,816,074,898,513,900
|
negative
| 1
|
Customer Service Issue
| 0.339
|
United
| null |
1MisterHandsome
| null | 0
|
@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.
| null |
2015-02-17 14:41:16 -0800
| null |
Atlantic Time (Canada)
|
567,815,174,045,868,000
|
neutral
| 1
| null | null |
United
| null |
boombaby55
| null | 0
|
@united no thanks
| null |
2015-02-17 14:37:41 -0800
|
san diego
| null |
567,814,641,918,832,640
|
neutral
| 0.6596
| null | 0
|
United
| null |
dynamoben
| null | 0
|
@united Yesterday, I'm sorted now.
| null |
2015-02-17 14:35:34 -0800
|
US
|
America/Chicago
|
567,814,633,047,728,100
|
negative
| 1
|
Customer Service Issue
| 0.6929
|
United
| null |
coolingpie
| null | 0
|
@united thanks for that advice, so helpful. Can't believe you guys actually charge people to "fly" united
|
[45.58931882, -122.5959928]
|
2015-02-17 14:35:32 -0800
|
the questions district
|
Eastern Time (US & Canada)
|
567,814,334,228,774,900
|
negative
| 1
|
Flight Booking Problems
| 0.6701
|
United
| null |
annricord
| null | 1
|
@united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.
| null |
2015-02-17 14:34:21 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
567,814,121,870,348,300
|
negative
| 1
|
Customer Service Issue
| 0.6882
|
United
| null |
CWWMUK
| null | 0
|
@united just tried to log in and was told e-mail log in not currently available
| null |
2015-02-17 14:33:30 -0800
|
North West of England
| null |
567,814,094,678,675,460
|
negative
| 0.6484
|
Flight Booking Problems
| 0.3297
|
United
| null |
super_marek
| null | 4
|
@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
| null |
2015-02-17 14:33:24 -0800
|
between Warsaw and London
|
London
|
567,814,001,212,809,200
|
neutral
| 0.6632
| null | 0
|
United
| null |
CWWMUK
| null | 0
|
@united do you have an e-mail address I can write my account to? Might be less likely to disappear
| null |
2015-02-17 14:33:02 -0800
|
North West of England
| null |
567,813,839,539,159,040
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
CWWMUK
| null | 0
|
@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?
| null |
2015-02-17 14:32:23 -0800
|
North West of England
| null |
567,813,037,454,917,600
|
neutral
| 1
| null | null |
United
| null |
VisionRoij
| null | 0
|
@united 877 from amsterdam to ewr, 02.27.2015, 737-300.
| null |
2015-02-17 14:29:12 -0800
|
The Netherlands
|
Amsterdam
|
567,812,841,081,688,060
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
hdlytle
| null | 0
|
@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
| null |
2015-02-17 14:28:25 -0800
| null | null |
567,812,349,895,245,800
|
negative
| 1
|
Flight Booking Problems
| 0.3446
|
United
| null |
NaftuliPollak
| null | 5
|
@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united
| null |
2015-02-17 14:26:28 -0800
| null |
Amsterdam
|
567,812,160,253,866,000
|
negative
| 1
|
Customer Service Issue
| 0.6317
|
United
| null |
MelodyKho
| null | 0
|
@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.
| null |
2015-02-17 14:25:43 -0800
|
NYC, Toronto
|
Quito
|
567,811,913,586,876,400
|
negative
| 1
|
Customer Service Issue
| 0.6359
|
United
| null |
antoniocosta64
| null | 0
|
@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.
| null |
2015-02-17 14:24:44 -0800
|
Conway, AR
| null |
567,811,376,686,637,060
|
negative
| 0.6957
|
Customer Service Issue
| 0.6957
|
United
| null |
SurveysOnTheGo
| null | 0
|
@united They couldn't get me first class on any of their flights so I just rebooked myself.
| null |
2015-02-17 14:22:36 -0800
|
Costa Mesa
|
Pacific Time (US & Canada)
|
567,811,360,404,336,640
|
neutral
| 0.6722
| null | null |
United
| null |
CajunSQL
| null | 0
|
@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids
| null |
2015-02-17 14:22:32 -0800
|
Baton Rouge, LA
| null |
567,811,306,900,975,600
|
negative
| 1
|
Can't Tell
| 0.6553
|
United
| null |
barneykelley
| null | 0
|
@united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed.
| null |
2015-02-17 14:22:19 -0800
|
New Canaan, Ct
| null |
567,811,268,900,556,800
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
RLaPedis
| null | 0
|
@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
| null |
2015-02-17 14:22:10 -0800
|
San Bruno, CA
|
Pacific Time (US & Canada)
|
567,811,236,231,954,400
|
positive
| 0.6471
| null | null |
United
| null |
bernardfparsons
| null | 0
|
@united JT thanks for your help I’ll complete the form once we are back home
| null |
2015-02-17 14:22:02 -0800
|
Ontario, Canada
|
Eastern Time (US & Canada)
|
567,810,811,491,524,600
|
negative
| 1
|
Bad Flight
| 0.3544
|
United
| null |
CajunSQL
| null | 0
|
@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...
| null |
2015-02-17 14:20:21 -0800
|
Baton Rouge, LA
| null |
567,810,274,083,782,660
|
neutral
| 1
| null | null |
United
| null |
UnitedAppeals
| null | 0
|
@united @gg8929 Ladies and gents - United Airlines...
| null |
2015-02-17 14:18:13 -0800
|
London, UK
| null |
567,809,206,314,668,000
|
positive
| 1
| null | null |
United
| null |
dom_inic15
| null | 0
|
@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)
| null |
2015-02-17 14:13:58 -0800
| null |
Eastern Time (US & Canada)
|
567,808,424,696,893,440
|
neutral
| 1
| null | null |
United
| null |
VisionRoij
| null | 0
|
@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?
| null |
2015-02-17 14:10:52 -0800
|
The Netherlands
|
Amsterdam
|
567,808,255,566,602,240
|
neutral
| 0.7083
| null | 0
|
United
| null |
ColtSTaylor
| null | 0
|
@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)
|
[39.85861725, -104.67232956]
|
2015-02-17 14:10:12 -0800
|
All Over The World
| null |
567,806,898,549,051,400
|
negative
| 1
|
Cancelled Flight
| 0.6442
|
United
| null |
CanadianCowgirl
| null | 0
|
@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !
| null |
2015-02-17 14:04:48 -0800
|
Nova Scotia
|
Eastern Time (US & Canada)
|
567,806,788,708,626,400
|
neutral
| 1
| null | null |
United
| null |
MoonSetGallery
| null | 0
|
@united I believe you have to follow me in order for me send you a DM
| null |
2015-02-17 14:04:22 -0800
|
Southern New Jersey
|
Eastern Time (US & Canada)
|
567,806,151,191,191,550
|
negative
| 1
|
Customer Service Issue
| 0.6473
|
United
| null |
SSest72
| null | 0
|
@united thanks! We would like an apology and a full refund. Please confirm when we will receive.
| null |
2015-02-17 14:01:50 -0800
| null | null |
567,805,894,885,638,140
|
neutral
| 1
| null | null |
United
| null |
postsecret
| null | 0
|
@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com
| null |
2015-02-17 14:00:49 -0800
|
Germantown, MD
|
Eastern Time (US & Canada)
|
567,805,339,790,475,260
|
negative
| 0.66
|
Flight Booking Problems
| 0.33
|
United
| null |
gg8929
| null | 7
|
@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.
| null |
2015-02-17 13:58:36 -0800
| null |
Amsterdam
|
567,805,230,550,634,500
|
negative
| 1
|
Late Flight
| 0.6815
|
United
| null |
kmensah
| null | 0
|
@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous.
| null |
2015-02-17 13:58:10 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
567,805,176,388,788,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
sslluvsbooks
| null | 0
|
@united you're just using automated responses and don't have the decency to actually care/respond
| null |
2015-02-17 13:57:58 -0800
|
Loving the Languageof Literacy
|
Eastern Time (US & Canada)
|
567,805,001,050,890,240
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
bernardfparsons
| null | 0
|
@united JT the issue is with missed connections early gate closings and zero concern from customer service
| null |
2015-02-17 13:57:16 -0800
|
Ontario, Canada
|
Eastern Time (US & Canada)
|
567,804,951,288,901,600
|
negative
| 0.6714
|
Late Flight
| 0.6714
|
United
| null |
MatthewHendrian
| null | 0
|
@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!
| null |
2015-02-17 13:57:04 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
567,804,663,303,798,800
|
neutral
| 0.6801
| null | 0
|
United
| null |
nickonken
| null | 0
|
@united Can you explain how it rewards us elite Premiere 1K members?
| null |
2015-02-17 13:55:55 -0800
|
New York, NY
|
Pacific Time (US & Canada)
|
567,804,646,157,475,840
|
neutral
| 0.6663
| null | null |
United
| null |
egspoony
| null | 0
|
@united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/
| null |
2015-02-17 13:55:51 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
567,804,488,687,345,660
|
neutral
| 1
| null | null |
United
| null |
bernardfparsons
| null | 0
|
@united I’m resending the confirmation code in a DM
| null |
2015-02-17 13:55:14 -0800
|
Ontario, Canada
|
Eastern Time (US & Canada)
|
567,804,350,040,416,260
|
negative
| 1
|
Customer Service Issue
| 0.6432
|
United
| null |
bernardfparsons
| null | 0
|
@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
| null |
2015-02-17 13:54:41 -0800
|
Ontario, Canada
|
Eastern Time (US & Canada)
|
567,802,900,480,585,700
|
neutral
| 0.3666
| null | 0
|
United
| null |
lanceklug
| null | 0
|
@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz
| null |
2015-02-17 13:48:55 -0800
|
Sacramento
|
Pacific Time (US & Canada)
|
567,802,723,127,803,900
|
neutral
| 1
| null | null |
United
| null |
VisionRoij
| null | 0
|
@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?
| null |
2015-02-17 13:48:13 -0800
|
The Netherlands
|
Amsterdam
|
567,802,662,026,014,700
|
positive
| 0.6479
| null | 0
|
United
| null |
antoniocosta64
| null | 0
|
@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her
| null |
2015-02-17 13:47:58 -0800
|
Conway, AR
| null |
567,802,653,078,728,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
mac8315
| null | 0
|
@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?
| null |
2015-02-17 13:47:56 -0800
| null |
Eastern Time (US & Canada)
|
567,802,111,321,444,350
|
neutral
| 1
| null | null |
United
| null |
michaelvandijk1
| null | 0
|
@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?
| null |
2015-02-17 13:45:47 -0800
|
Nederland
|
Amsterdam
|
567,802,015,527,755,800
|
neutral
| 1
| null | null |
United
| null |
MoonSetGallery
| null | 0
|
@united Got it. I am following the United page.
| null |
2015-02-17 13:45:24 -0800
|
Southern New Jersey
|
Eastern Time (US & Canada)
|
567,801,519,207,374,850
|
positive
| 0.6531
| null | 0
|
United
| null |
thesuesaga
| null | 0
|
@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your "fine print," haha
| null |
2015-02-17 13:43:26 -0800
|
North Hollywood, CA
| null |
567,801,163,581,546,500
|
negative
| 1
|
Customer Service Issue
| 0.6559
|
United
| null |
boombaby55
| null | 0
|
@united worst service ever 😈
| null |
2015-02-17 13:42:01 -0800
|
san diego
| null |
567,800,930,683,609,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
VettedShopper
| null | 0
|
@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?
| null |
2015-02-17 13:41:05 -0800
| null |
Eastern Time (US & Canada)
|
567,800,823,674,310,660
|
negative
| 1
|
Can't Tell
| 0.6542
|
United
| null |
judaline6
| null | 0
|
@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
| null |
2015-02-17 13:40:40 -0800
| null |
Quito
|
567,799,935,173,947,400
|
negative
| 1
|
Can't Tell
| 0.6406
|
United
| null |
barneykelley
| null | 1
|
@united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United
| null |
2015-02-17 13:37:08 -0800
|
New Canaan, Ct
| null |
567,798,535,262,060,540
|
positive
| 1
| null | null |
United
| null |
Unocrew224
| null | 0
|
@united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks
| null |
2015-02-17 13:31:34 -0800
|
NJ
|
Eastern Time (US & Canada)
|
567,798,174,946,172,900
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
Kustomers1st
| null | 1
|
@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.
| null |
2015-02-17 13:30:08 -0800
|
So Cal
|
Pacific Time (US & Canada)
|
567,797,955,202,416,640
|
neutral
| 0.6767
| null | 0
|
United
| null |
mosesfreund
| null | 0
|
@united @MrAndyEp like 2 weeks after my flight!?!? Creative!
| null |
2015-02-17 13:29:16 -0800
| null | null |
567,797,894,431,117,300
|
negative
| 1
|
Late Flight
| 0.6998
|
United
| null |
Raretturner
| null | 0
|
@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...
| null |
2015-02-17 13:29:01 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
567,797,429,517,692,900
|
negative
| 1
|
Late Flight
| 0.667
|
United
| null |
sslluvsbooks
| null | 0
|
@united sorry, I hate united. i won't get to see my family until Thursday
| null |
2015-02-17 13:27:11 -0800
|
Loving the Languageof Literacy
|
Eastern Time (US & Canada)
|
567,797,327,071,838,200
|
positive
| 1
| null | null |
United
| null |
KCousineau09
| null | 0
|
@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.
| null |
2015-02-17 13:26:46 -0800
|
Titletown, USA
|
Central Time (US & Canada)
|
567,796,570,197,086,200
|
positive
| 0.6635
| null | 0
|
United
| null |
CWWMUK
| null | 0
|
@united done just now, thanks.
| null |
2015-02-17 13:23:46 -0800
|
North West of England
| null |
567,796,247,672,721,400
|
neutral
| 1
| null | null |
United
| null |
ColtSTaylor
| null | 0
|
@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.
|
[39.85861339, -104.67232131]
|
2015-02-17 13:22:29 -0800
|
All Over The World
| null |
567,794,720,425,144,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
k8slo
| null | 0
|
@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck
| null |
2015-02-17 13:16:25 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
567,794,573,495,250,940
|
neutral
| 0.6464
| null | 0
|
United
| null |
MelodyKho
| null | 0
|
@united No, I do not. I was only given a Flight Booking Problems reference number.
| null |
2015-02-17 13:15:50 -0800
|
NYC, Toronto
|
Quito
|
567,794,017,593,991,200
|
negative
| 1
|
Can't Tell
| 0.645
|
United
| null |
nickonken
| null | 1
|
@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?
| null |
2015-02-17 13:13:37 -0800
|
New York, NY
|
Pacific Time (US & Canada)
|
567,793,696,956,231,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
HamiltonSarah
| null | 0
|
@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.
| null |
2015-02-17 13:12:21 -0800
|
chicago, il
|
Central Time (US & Canada)
|
567,793,494,695,157,760
|
negative
| 1
|
Cancelled Flight
| 0.6598
|
United
| null |
SurveysOnTheGo
| null | 0
|
@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.
| null |
2015-02-17 13:11:32 -0800
|
Costa Mesa
|
Pacific Time (US & Canada)
|
567,793,423,248,547,840
|
neutral
| 1
| null | null |
United
| null |
RobPapa1
| null | 0
|
@united can you send me another confirmation email?
| null |
2015-02-17 13:11:15 -0800
|
Ravens Nation 51814
|
Atlantic Time (Canada)
|
567,793,064,221,130,750
|
negative
| 1
|
Can't Tell
| 0.3333
|
United
| null |
ferriertv
| null | 0
|
@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.
| null |
2015-02-17 13:09:50 -0800
|
Denver
|
Mountain Time (US & Canada)
|
567,792,433,687,175,200
|
negative
| 1
|
Late Flight
| 0.6594
|
United
| null |
LizGaskins
| null | 0
|
@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
| null |
2015-02-17 13:07:19 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
567,791,786,145,378,300
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
antoniocosta64
| null | 0
|
@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.
| null |
2015-02-17 13:04:45 -0800
|
Conway, AR
| null |
567,791,389,011,910,660
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
27_POWERS
| null | 0
|
@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.
| null |
2015-02-17 13:03:10 -0800
|
Costa Mesa, CA
|
Pacific Time (US & Canada)
|
567,791,059,393,335,300
|
neutral
| 0.6957
| null | null |
United
| null |
VisionRoij
| null | 0
|
@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant
| null |
2015-02-17 13:01:52 -0800
|
The Netherlands
|
Amsterdam
|
567,790,995,148,783,600
|
negative
| 1
|
Bad Flight
| 0.6296
|
United
| null |
mattman1964
| null | 0
|
@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please.
| null |
2015-02-17 13:01:36 -0800
|
NoVa
|
Eastern Time (US & Canada)
|
567,790,926,857,531,400
|
positive
| 1
| null | null |
United
| null |
Jamie_Fisher886
| null | 0
|
@united thank you! 😊
| null |
2015-02-17 13:01:20 -0800
|
Glasgow
|
London
|
567,790,272,265,887,740
|
neutral
| 0.6523
| null | 0
|
United
| null |
Tony_Ciccolella
| null | 0
|
@united take a lesson from @VirginAmerica , they know how to treat customers!
| null |
2015-02-17 12:58:44 -0800
|
Brentwood, CA
|
Pacific Time (US & Canada)
|
567,790,177,063,608,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Tony_Ciccolella
| null | 0
|
@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible
| null |
2015-02-17 12:58:21 -0800
|
Brentwood, CA
|
Pacific Time (US & Canada)
|
567,789,974,717,747,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Tony_Ciccolella
| null | 0
|
@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want
| null |
2015-02-17 12:57:33 -0800
|
Brentwood, CA
|
Pacific Time (US & Canada)
|
567,789,435,795,861,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
danahajek
| null | 0
|
@united customer service 👎
| null |
2015-02-17 12:55:25 -0800
|
chicago IL
|
Central Time (US & Canada)
|
567,789,433,010,016,260
|
negative
| 1
|
Customer Service Issue
| 0.6544
|
United
| null |
barneykelley
| null | 0
|
@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air
| null |
2015-02-17 12:55:24 -0800
|
New Canaan, Ct
| null |
567,788,982,974,619,650
|
neutral
| 1
| null | null |
United
| null |
MelodyKho
| null | 0
|
@united Hi again, any updates here?
| null |
2015-02-17 12:53:37 -0800
|
NYC, Toronto
|
Quito
|
567,788,423,352,950,800
|
neutral
| 1
| null | null |
United
| null |
VisionRoij
| null | 0
|
@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl
| null |
2015-02-17 12:51:23 -0800
|
The Netherlands
|
Amsterdam
|
567,788,341,538,861,060
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
DC_Geoff
| null | 0
|
@united 3359 which you finally Cancelled Flightled.
| null |
2015-02-17 12:51:04 -0800
|
Washington, DC
|
Atlantic Time (Canada)
|
567,787,240,399,851,500
|
negative
| 0.6667
|
Customer Service Issue
| 0.3542
|
United
| null |
NozzeOro
| null | 0
|
.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2
| null |
2015-02-17 12:46:41 -0800
|
Italy
|
Rome
|
567,786,652,991,770,600
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
applecor2
| null | 0
|
@united thanks finally made it.. Missed meetings but what can I do now?
| null |
2015-02-17 12:44:21 -0800
| null |
Mountain Time (US & Canada)
|
567,786,475,262,345,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
sslluvsbooks
| null | 0
|
@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened
| null |
2015-02-17 12:43:39 -0800
|
Loving the Languageof Literacy
|
Eastern Time (US & Canada)
|
567,786,224,812,060,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
rizolltizide
| null | 0
|
@united Supposedly, they're out for delivery. I'll believe it when I see it.
| null |
2015-02-17 12:42:39 -0800
|
St. Pete
|
Eastern Time (US & Canada)
|
567,786,135,904,981,000
|
negative
| 0.6641
|
Customer Service Issue
| 0.6641
|
United
| null |
Maslowchild
| null | 0
|
@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)
| null |
2015-02-17 12:42:18 -0800
|
West Coast of America
|
Alaska
|
567,782,895,306,412,000
|
positive
| 0.6571
| null | 0
|
United
| null |
triathlete06
| null | 0
|
@united Sure did! Only waited about 15min. Yay!
| null |
2015-02-17 12:29:25 -0800
| null |
Seoul
|
567,782,346,833,686,500
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
MeaganKristenC
| null | 0
|
@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.
| null |
2015-02-17 12:27:15 -0800
|
New York | Los Angeles
|
Atlantic Time (Canada)
|
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