tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,034,650,477,580,300
|
neutral
| 1
| null | null |
United
| null |
CombatBarbie318
| null | 0
|
@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform
| null |
2015-02-18 05:09:48 -0800
|
Wherever the Army sends me
|
Central Time (US & Canada)
|
568,034,530,667,274,240
|
negative
| 1
|
Flight Booking Problems
| 0.343
|
United
| null |
EEMarone
| null | 0
|
@United ticket counter Masters out of SMF not very helpful.
| null |
2015-02-18 05:09:20 -0800
| null | null |
568,031,932,719,566,850
|
positive
| 1
| null | null |
United
| null |
iamtedking
| null | 0
|
@united cool, thanks.
| null |
2015-02-18 04:59:00 -0800
| null |
Eastern Time (US & Canada)
|
568,030,057,769,410,560
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
leonefitz
| null | 0
|
@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now
| null |
2015-02-18 04:51:33 -0800
| null | null |
568,023,874,970,861,600
|
negative
| 1
|
Bad Flight
| 0.6816
|
United
| null |
Tony_Ciccolella
| null | 0
|
@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!
|
[37.94357634, -121.69565906]
|
2015-02-18 04:26:59 -0800
|
Brentwood, CA
|
Pacific Time (US & Canada)
|
568,020,431,036,420,100
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
darrenw162
| null | 0
|
@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!
| null |
2015-02-18 04:13:18 -0800
| null | null |
568,017,128,286,261,250
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
leonefitz
| null | 0
|
@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!
| null |
2015-02-18 04:00:11 -0800
| null | null |
568,011,684,067,078,140
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
laurenaddell
| null | 0
|
@united why haven't you updated that flight 4411 is delayed? Super frustrating
| null |
2015-02-18 03:38:33 -0800
|
New York, New York
|
Eastern Time (US & Canada)
|
568,005,542,997,860,350
|
neutral
| 0.6743
| null | 0
|
United
| null |
MickGriffin
| null | 0
|
@united How long can I expect the formal response to take?
| null |
2015-02-18 03:14:09 -0800
|
Gdansk / Manchester
|
London
|
567,999,609,248,858,100
|
neutral
| 1
| null | null |
United
| null |
thebavers
| null | 0
|
@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks
| null |
2015-02-18 02:50:34 -0800
|
Alvechurch, Worcestershire, UK
| null |
567,997,819,560,333,300
|
neutral
| 1
| null | null |
United
| null |
tashtb
| null | 0
|
@united Do you mean "fortunately"? I don't want my flight to be affected! 😉
| null |
2015-02-18 02:43:27 -0800
|
London, UK
| null |
567,987,484,556,013,600
|
neutral
| 0.6754
| null | null |
United
| null |
aircargoweek
| null | 0
|
@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl
| null |
2015-02-18 02:02:23 -0800
|
Redhill, UK
|
London
|
567,987,284,613,546,000
|
negative
| 1
|
Can't Tell
| 0.3516
|
United
| null |
iamtedking
| null | 0
|
@United what the...? I go into the "all airlines lounge" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted
| null |
2015-02-18 02:01:36 -0800
| null |
Eastern Time (US & Canada)
|
567,985,715,017,072,640
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
urno12
| null | 0
|
@united Y do U not reply to customer refund forms??????????? #unitedairlines
| null |
2015-02-18 01:55:21 -0800
|
bonkers in Yonkers
|
New Delhi
|
567,985,483,135,000,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
urno12
| null | 0
|
@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline
| null |
2015-02-18 01:54:26 -0800
|
bonkers in Yonkers
|
New Delhi
|
567,985,128,422,690,800
|
negative
| 0.6915
|
Customer Service Issue
| 0.6915
|
United
| null |
urno12
| null | 0
|
@united <<<<<<-------- do not reply to emails?
| null |
2015-02-18 01:53:01 -0800
|
bonkers in Yonkers
|
New Delhi
|
567,984,939,221,852,160
|
negative
| 1
|
Customer Service Issue
| 0.6688
|
United
| null |
urno12
| null | 0
|
@united it has now been 16 days since i applied for my compensation?
Y have i had no correspondence
| null |
2015-02-18 01:52:16 -0800
|
bonkers in Yonkers
|
New Delhi
|
567,982,195,471,736,800
|
neutral
| 0.6768
| null | 0
|
United
| null |
SouthernYank34
| null | 0
|
@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.
| null |
2015-02-18 01:41:22 -0800
|
wishing i was in Vernon
| null |
567,969,159,927,205,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MickGriffin
| null | 0
|
@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days
| null |
2015-02-18 00:49:34 -0800
|
Gdansk / Manchester
|
London
|
567,968,123,917,242,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
BeTheBeat
| null | 0
|
@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones
| null |
2015-02-18 00:45:27 -0800
|
Toronto
|
Central Time (US & Canada)
|
567,967,937,446,834,200
|
negative
| 1
|
Customer Service Issue
| 0.6471
|
United
| null |
BeTheBeat
| null | 1
|
@united @laurasbrown5 What does "dealing via email" have anything to do with a crappy web form that is not made for mobile devices
| null |
2015-02-18 00:44:43 -0800
|
Toronto
|
Central Time (US & Canada)
|
567,967,872,263,331,840
|
neutral
| 1
| null | null |
United
| null |
halfmoonkiid_
| null | 0
|
@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?
| null |
2015-02-18 00:44:27 -0800
|
planet earth
|
Paris
|
567,967,189,237,518,340
|
negative
| 0.6869
|
Can't Tell
| 0.3541
|
United
| null |
BeTheBeat
| null | 0
|
@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer
| null |
2015-02-18 00:41:44 -0800
|
Toronto
|
Central Time (US & Canada)
|
567,966,853,068,251,140
|
negative
| 1
|
Cancelled Flight
| 0.6959
|
United
| null |
BeTheBeat
| null | 0
|
@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
| null |
2015-02-18 00:40:24 -0800
|
Toronto
|
Central Time (US & Canada)
|
567,963,422,903,705,600
|
neutral
| 0.6558
| null | 0
|
United
| null |
747_380_1127
| null | 0
|
@united The link in the message I was replying to. #3thparty #ITproblems
| null |
2015-02-18 00:26:46 -0800
|
Flightlever 340
|
London
|
567,962,289,460,138,000
|
neutral
| 1
| null | null |
United
| null |
tashtb
| null | 0
|
@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?
| null |
2015-02-18 00:22:16 -0800
|
London, UK
| null |
567,960,564,023,967,740
|
positive
| 0.6632
| null | 0
|
United
| null |
albertchatigny
| null | 0
|
@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
| null |
2015-02-18 00:15:25 -0800
| null | null |
567,957,027,093,245,950
|
neutral
| 1
| null | null |
United
| null |
TheRealDJAlaska
| null | 0
|
@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY
| null |
2015-02-18 00:01:22 -0800
| null |
Eastern Time (US & Canada)
|
567,953,560,362,733,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
FlyerzBlog
| null | 0
|
@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
| null |
2015-02-17 23:47:35 -0800
| null |
Rome
|
567,952,115,588,423,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ColtSTaylor
| null | 0
|
@united How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever.
|
[33.75538818, -116.36197002]
|
2015-02-17 23:41:51 -0800
|
All Over The World
| null |
567,951,376,480,907,260
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
barneykelley
| null | 0
|
@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines
| null |
2015-02-17 23:38:54 -0800
|
New Canaan, Ct
| null |
567,950,122,245,623,800
|
negative
| 1
|
Can't Tell
| 0.6633
|
United
| null |
CWWMUK
| null | 0
|
@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?
| null |
2015-02-17 23:33:55 -0800
|
North West of England
| null |
567,949,332,395,249,660
|
negative
| 0.6434
|
Late Flight
| 0.3529
|
United
| null |
CWWMUK
| null | 0
|
@united ok, I have that, pretty sure I had it before too but will wait and see what happens....
| null |
2015-02-17 23:30:47 -0800
|
North West of England
| null |
567,947,943,593,926,660
|
negative
| 1
|
Can't Tell
| 0.3579
|
United
| null |
roambeans
| null | 0
|
@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?
| null |
2015-02-17 23:25:16 -0800
| null |
Mountain Time (US & Canada)
|
567,946,616,792,952,800
|
negative
| 1
|
Flight Attendant Complaints
| 0.6863
|
United
| null |
CombatBarbie318
| null | 0
|
@united treats service members like crap never flying again with them #UnitedAirlines @CNN
| null |
2015-02-17 23:20:00 -0800
|
Wherever the Army sends me
|
Central Time (US & Canada)
|
567,946,595,481,706,500
|
neutral
| 0.3449
| null | 0
|
United
| null |
travellinghobby
| null | 0
|
@united Thanks. UA1121, DEN, 40 min on tarmac.
| null |
2015-02-17 23:19:54 -0800
| null |
Atlantic Time (Canada)
|
567,945,572,746,792,960
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
roambeans
| null | 0
|
@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...
| null |
2015-02-17 23:15:51 -0800
| null |
Mountain Time (US & Canada)
|
567,940,050,186,604,540
|
negative
| 0.6485
|
Can't Tell
| 0.6485
|
United
| null |
CluelessTroll
| null | 0
|
@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.
| null |
2015-02-17 22:53:54 -0800
|
90210
|
Eastern Time (US & Canada)
|
567,939,727,023,673,340
|
negative
| 1
|
Lost Luggage
| 0.7021
|
United
| null |
ColtSTaylor
| null | 0
|
@united how come I have no baggage updates.
|
[33.75536802, -116.36197857]
|
2015-02-17 22:52:37 -0800
|
All Over The World
| null |
567,939,242,854,215,700
|
negative
| 1
|
longlines
| 0.6442
|
United
| null |
melissaklurman
| null | 0
|
@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing
|
[40.79971517, -74.25960937]
|
2015-02-17 22:50:41 -0800
|
Montclair, NJ
|
Quito
|
567,938,175,634,702,340
|
negative
| 1
|
Flight Attendant Complaints
| 0.6917
|
United
| null |
uncmnwellness
| null | 0
|
@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy
| null |
2015-02-17 22:46:27 -0800
|
Ventura, California
|
Pacific Time (US & Canada)
|
567,936,625,453,318,140
|
negative
| 0.6774
|
Bad Flight
| 0.3763
|
United
| null |
cristyg3
| null | 0
|
@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?
| null |
2015-02-17 22:40:17 -0800
|
NYC Area
|
Eastern Time (US & Canada)
|
567,935,142,418,780,160
|
negative
| 1
|
Flight Booking Problems
| 0.7135
|
United
| null |
ImHursty
| null | 0
|
@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising
| null |
2015-02-17 22:34:24 -0800
|
San Diego, CA by way of VA
| null |
567,931,026,686,767,100
|
negative
| 1
|
Can't Tell
| 0.3841
|
United
| null |
joeketz
| null | 0
|
@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.
| null |
2015-02-17 22:18:03 -0800
|
Northam Stand, Southampton
|
Eastern Time (US & Canada)
|
567,929,586,077,425,660
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ColtSTaylor
| null | 0
|
@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here.
|
[33.75539049, -116.36196163]
|
2015-02-17 22:12:19 -0800
|
All Over The World
| null |
567,927,725,815,496,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
MattBellingeri
| null | 0
|
@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?
|
[37.62063433, -122.38946673]
|
2015-02-17 22:04:56 -0800
|
San Francisco, CA
|
Quito
|
567,927,596,572,360,700
|
negative
| 1
|
Customer Service Issue
| 0.6579
|
United
| null |
laurasbrown5
| null | 0
|
@united A generic form with tons of fields asking for info you already? Expected more as a premier platinum. Another #servicefail
| null |
2015-02-17 22:04:25 -0800
|
NYC
|
Eastern Time (US & Canada)
|
567,927,503,718,731,800
|
negative
| 1
|
Customer Service Issue
| 0.6947
|
United
| null |
jamescmcpherson
| null | 0
|
@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday
| null |
2015-02-17 22:04:03 -0800
|
Brisbane
|
Brisbane
|
567,925,054,853,496,800
|
neutral
| 1
| null | null |
United
| null |
MusseZam
| null | 0
|
@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?
| null |
2015-02-17 21:54:19 -0800
| null | null |
567,924,953,976,152,060
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ColtSTaylor
| null | 0
|
@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.
|
[33.75539049, -116.36196163]
|
2015-02-17 21:53:55 -0800
|
All Over The World
| null |
567,924,107,183,915,000
|
positive
| 1
| null | null |
United
| null |
kristaal4
| null | 0
|
@united you guys have such big hearts.. keep up the good work
| null |
2015-02-17 21:50:33 -0800
| null | null |
567,922,347,669,262,340
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
JayarWalker
| null | 0
|
@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology
| null |
2015-02-17 21:43:33 -0800
| null | null |
567,921,825,948,250,100
|
negative
| 1
|
Late Flight
| 0.6675
|
United
| null |
aroth725
| null | 0
|
@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.
| null |
2015-02-17 21:41:29 -0800
| null |
Central Time (US & Canada)
|
567,921,406,807,261,200
|
negative
| 0.3452
|
Can't Tell
| 0.3452
|
United
| null |
Tgoody9
| null | 0
|
@united unless it's on you guys, im good.
|
[27.98622757, -82.5414547]
|
2015-02-17 21:39:49 -0800
|
Sarasota, Florida
|
Central Time (US & Canada)
|
567,920,067,364,540,400
|
negative
| 0.686
|
Flight Booking Problems
| 0.686
|
United
| null |
GregoryTheGr8
| null | 0
|
@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
| null |
2015-02-17 21:34:30 -0800
|
So Cal
|
Pacific Time (US & Canada)
|
567,919,961,055,711,200
|
neutral
| 0.6475
| null | 0
|
United
| null |
GregoryTheGr8
| null | 0
|
@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!
| null |
2015-02-17 21:34:04 -0800
|
So Cal
|
Pacific Time (US & Canada)
|
567,919,558,649,995,260
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ColtSTaylor
| null | 0
|
@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.
|
[33.75348859, -116.36209633]
|
2015-02-17 21:32:28 -0800
|
All Over The World
| null |
567,919,391,515,349,000
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ColtSTaylor
| null | 1
|
@united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you.
|
[33.75348859, -116.36209633]
|
2015-02-17 21:31:49 -0800
|
All Over The World
| null |
567,919,301,732,098,050
|
negative
| 0.6722
|
Bad Flight
| 0.3364
|
United
| null |
edraluk
| null | 0
|
@united dang... I thought I was in a teleportation device! Ua514
| null |
2015-02-17 21:31:27 -0800
|
Brooklyn, New York
|
Eastern Time (US & Canada)
|
567,918,545,046,081,540
|
positive
| 1
| null | null |
United
| null |
ClaudiaStClair
| null | 0
|
@united received my bag. I appreciate taking care of the matter and following up!
|
[40.54989958, -111.90404484]
|
2015-02-17 21:28:27 -0800
|
Salt Lake City, Utah
|
Mountain Time (US & Canada)
|
567,916,798,747,619,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Z_J_M_
| null | 0
|
@united still haven't received a response. Please direct message me for my contact information.
| null |
2015-02-17 21:21:30 -0800
| null |
Eastern Time (US & Canada)
|
567,913,659,650,805,760
|
negative
| 1
|
Lost Luggage
| 0.6696
|
United
| null |
richwinley
| null | 1
|
@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!
| null |
2015-02-17 21:09:02 -0800
|
TEXAS
|
Eastern Time (US & Canada)
|
567,912,190,788,771,840
|
neutral
| 1
| null | null |
United
| null |
unibrowd
| null | 0
|
@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue
| null |
2015-02-17 21:03:12 -0800
| null |
Central Time (US & Canada)
|
567,907,430,069,329,900
|
positive
| 0.6367
| null | null |
United
| null |
lynn_with_an_A
| null | 0
|
@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD
| null |
2015-02-17 20:44:17 -0800
|
Brooklyn, NY
|
Quito
|
567,905,267,033,055,200
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
therealBruceK
| null | 0
|
@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls
| null |
2015-02-17 20:35:41 -0800
| null | null |
567,902,121,992,921,100
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ShawnMMcCarthy
| null | 0
|
@united "federal regulation prohibits you being separated from your bag"...yet you lose our bag and that's okay
|
[36.08651969, -115.13942786]
|
2015-02-17 20:23:11 -0800
|
NA, SA, Europe
|
Eastern Time (US & Canada)
|
567,901,996,763,602,940
|
negative
| 1
|
Flight Attendant Complaints
| 0.6447
|
United
| null |
ShawnMMcCarthy
| null | 0
|
@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...
|
[36.08652135, -115.13941959]
|
2015-02-17 20:22:41 -0800
|
NA, SA, Europe
|
Eastern Time (US & Canada)
|
567,901,267,063,803,900
|
neutral
| 1
| null | null |
United
| null |
dr_spencer
| null | 0
|
@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.
|
[0.0, 0.0]
|
2015-02-17 20:19:47 -0800
|
Nicaragua
|
Central America
|
567,900,686,089,719,800
|
negative
| 1
|
Can't Tell
| 0.6649
|
United
| null |
coolingpie
| null | 0
|
@united do you guys have any working planes?
| null |
2015-02-17 20:17:29 -0800
|
the questions district
|
Eastern Time (US & Canada)
|
567,900,456,460,165,100
|
negative
| 0.6356
|
Cancelled Flight
| 0.3355
|
United
| null |
peterdawe
| null | 0
|
@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!
| null |
2015-02-17 20:16:34 -0800
|
Toronto
| null |
567,899,010,045,988,860
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
christruncer
| null | 0
|
@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.
| null |
2015-02-17 20:10:49 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
567,898,499,540,340,740
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kateturner9
| null | 1
|
@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!
| null |
2015-02-17 20:08:47 -0800
|
San Francisco, CA
|
Arizona
|
567,897,640,035,160,060
|
negative
| 1
|
Bad Flight
| 0.6809
|
United
| null |
agrace001
| null | 0
|
@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped.
| null |
2015-02-17 20:05:23 -0800
|
A Texan in Toronto
| null |
567,895,584,625,020,900
|
positive
| 0.6301
| null | 0
|
United
| null |
ramsey
| null | 0
|
@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)
| null |
2015-02-17 19:57:13 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
567,895,319,951,835,140
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ramsey
| null | 0
|
@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)
| null |
2015-02-17 19:56:09 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
567,895,211,575,111,700
|
positive
| 0.669
| null | 0
|
United
| null |
ColtSTaylor
| null | 0
|
@united The only thing you fella have done right today is get me to the pacific time zone.
|
[34.01019938, -117.42860927]
|
2015-02-17 19:55:44 -0800
|
All Over The World
| null |
567,895,077,189,627,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ColtSTaylor
| null | 0
|
@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.
|
[34.01352255, -117.44528297]
|
2015-02-17 19:55:12 -0800
|
All Over The World
| null |
567,894,808,439,570,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
27_POWERS
| null | 0
|
@united Direct Messaged you, didn't hear anything back
| null |
2015-02-17 19:54:07 -0800
|
Costa Mesa, CA
|
Pacific Time (US & Canada)
|
567,894,706,325,188,600
|
negative
| 1
|
Late Flight
| 0.6939
|
United
| null |
caphotographix
| null | 0
|
@united yup, it just happens way too often...5 times in the last 12 months
| null |
2015-02-17 19:53:43 -0800
| null | null |
567,894,187,900,710,900
|
neutral
| 0.6388
| null | null |
United
| null |
lisahsamuel
| null | 0
|
@united Great, thank you!! I'll send it now.
| null |
2015-02-17 19:51:40 -0800
|
Bellingham, WA
|
Pacific Time (US & Canada)
|
567,893,924,699,770,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
larissatandy
| null | 0
|
@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?
| null |
2015-02-17 19:50:37 -0800
|
Vancouver, Canada
|
Melbourne
|
567,893,808,022,568,960
|
positive
| 0.6842
| null | 0
|
United
| null |
thunderbolt
| null | 0
|
@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival
| null |
2015-02-17 19:50:09 -0800
|
OAK
|
Pacific Time (US & Canada)
|
567,893,704,058,474,500
|
neutral
| 0.6611
| null | 0
|
United
| null |
michaelassenza
| null | 0
|
@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.
| null |
2015-02-17 19:49:44 -0800
|
New York City
|
Quito
|
567,892,395,867,656,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
darrenw162
| null | 1
|
@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou
| null |
2015-02-17 19:44:32 -0800
| null | null |
567,892,179,953,262,600
|
negative
| 1
|
Flight Attendant Complaints
| 0.3516
|
United
| null |
michaelassenza
| null | 0
|
@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...
| null |
2015-02-17 19:43:41 -0800
|
New York City
|
Quito
|
567,891,481,555,382,300
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
samsonola
| null | 0
|
@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?
|
[41.9797415, -87.9099894]
|
2015-02-17 19:40:54 -0800
|
New Orleans
|
Central Time (US & Canada)
|
567,890,765,134,852,100
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
guichaves1989
| null | 0
|
@united once again my bag is lost when I travel united!!!! Please do something
| null |
2015-02-17 19:38:03 -0800
| null |
Central Time (US & Canada)
|
567,889,601,869,668,350
|
neutral
| 1
| null | null |
United
| null |
annricord
| null | 0
|
@united @annricord both!
| null |
2015-02-17 19:33:26 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
567,887,301,021,413,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
PamSanghera
| null | 0
|
@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...
| null |
2015-02-17 19:24:18 -0800
| null | null |
567,886,909,516,685,300
|
negative
| 0.6632
|
Customer Service Issue
| 0.3684
|
United
| null |
JennRanft
| null | 0
|
@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years
| null |
2015-02-17 19:22:44 -0800
| null | null |
567,886,894,761,005,060
|
negative
| 1
|
Lost Luggage
| 0.67
|
United
| null |
tomcrabtree
| null | 0
|
@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads
| null |
2015-02-17 19:22:41 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
567,886,700,275,310,600
|
negative
| 0.7067
|
Bad Flight
| 0.7067
|
United
| null |
JSHanselman
| null | 0
|
@united this is in ur Hemispheres magazine. I'm open to what will u do to make the "flight more pleasant." http://t.co/VrQDpqEPFW
| null |
2015-02-17 19:21:54 -0800
|
Boise, ID
|
Mountain Time (US & Canada)
|
567,886,241,179,377,660
|
negative
| 1
|
Flight Attendant Complaints
| 0.367
|
United
| null |
tomcrabtree
| null | 0
|
@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
| null |
2015-02-17 19:20:05 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
567,886,093,749,604,350
|
negative
| 1
|
Customer Service Issue
| 0.3556
|
United
| null |
JSHanselman
| null | 0
|
@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.
| null |
2015-02-17 19:19:30 -0800
|
Boise, ID
|
Mountain Time (US & Canada)
|
567,886,091,975,462,900
|
negative
| 1
|
Customer Service Issue
| 0.6537
|
United
| null |
laurasbrown5
| null | 0
|
@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum
| null |
2015-02-17 19:19:29 -0800
|
NYC
|
Eastern Time (US & Canada)
|
567,885,401,714,589,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
NursesLeading
| null | 0
|
@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!
| null |
2015-02-17 19:16:45 -0800
| null | null |
567,884,863,031,762,940
|
positive
| 1
| null | null |
United
| null |
jmscull
| null | 0
|
@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks!
| null |
2015-02-17 19:14:36 -0800
| null | null |
567,884,646,270,267,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
mbbaker78
| null | 0
|
@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.
|
[40.84018945, -73.93737649]
|
2015-02-17 19:13:45 -0800
|
New York, NY
| null |
567,883,674,462,588,900
|
positive
| 1
| null | null |
United
| null |
JCVersi
| null | 0
|
@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!
| null |
2015-02-17 19:09:53 -0800
|
Washington DC
|
London
|
567,883,485,542,658,050
|
negative
| 1
|
Customer Service Issue
| 0.656
|
United
| null |
tomcrabtree
| null | 0
|
@united My wife has been on the phone several times for past 3 days, with no result.
| null |
2015-02-17 19:09:08 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
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