tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,180,768,804,978,700
|
negative
| 0.6842
|
Late Flight
| 0.6842
|
United
| null |
gailmmath
| null | 0
|
@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11
| null |
2015-02-18 14:50:26 -0800
| null | null |
568,180,525,644,398,600
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
santiagopinzong
| null | 0
|
@united #1007 Houston-Bogota with an engine problem, mechanics trying to "fix" the problem, safety first, better to change the plane
| null |
2015-02-18 14:49:28 -0800
|
Colombia
|
Central Time (US & Canada)
|
568,179,591,480,811,500
|
negative
| 0.6598
|
Flight Attendant Complaints
| 0.3608
|
United
| null |
AlexSenchak
| null | 0
|
@united thanks! Makes sense. Just annoying that it can't be determined better.
| null |
2015-02-18 14:45:45 -0800
|
Boston, MA
|
Atlantic Time (Canada)
|
568,179,117,851,578,400
|
neutral
| 0.6593
| null | 0
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united patiently drinking and tweeting about my experience
| null |
2015-02-18 14:43:52 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,178,946,585,579,500
|
negative
| 1
|
Can't Tell
| 0.6739
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline
| null |
2015-02-18 14:43:11 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,178,665,189,711,900
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber
| null |
2015-02-18 14:42:04 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,178,240,101,191,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united I will be patient in my luxurious middle seat on my next delayed flight
| null |
2015-02-18 14:40:23 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,177,910,101,745,660
|
negative
| 0.6678
|
Flight Booking Problems
| 0.3381
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07
| null |
2015-02-18 14:39:04 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,177,609,281,896,450
|
negative
| 0.6667
|
Lost Luggage
| 0.6667
|
United
| null |
Dayrean
| null | 0
|
@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
| null |
2015-02-18 14:37:52 -0800
| null | null |
568,177,521,327,509,500
|
negative
| 1
|
Customer Service Issue
| 0.65
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united be patient while I let this string of tweets go out showing people you are bad at your business
| null |
2015-02-18 14:37:31 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,177,321,724,620,800
|
negative
| 1
|
Cancelled Flight
| 0.6629
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine
| null |
2015-02-18 14:36:44 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,176,925,845,237,760
|
neutral
| 1
| null | null |
United
| null |
sdgarguilo
| null | 0
|
@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.
| null |
2015-02-18 14:35:09 -0800
|
Earth (for now...)
|
Eastern Time (US & Canada)
|
568,176,902,801,735,700
|
negative
| 1
|
Can't Tell
| 0.7021
|
United
| null |
frqnttraveler
| null | 1
|
@united thanks I'll fill out the form that no one reads or responds to.
| null |
2015-02-18 14:35:04 -0800
|
california
| null |
568,176,862,159,110,140
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on
| null |
2015-02-18 14:34:54 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,176,078,595,985,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Astonvillausa
| null | 0
|
@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....
| null |
2015-02-18 14:31:47 -0800
|
Chicago, Illinois
|
Central Time (US & Canada)
|
568,174,139,531,513,860
|
positive
| 0.6769
| null | null |
United
| null |
DCconnick
| null | 0
|
@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
| null |
2015-02-18 14:24:05 -0800
| null | null |
568,173,937,714,028,540
|
negative
| 1
|
Late Flight
| 0.6778
|
United
| null |
shikai590
| null | 0
|
@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
| null |
2015-02-18 14:23:17 -0800
| null | null |
568,172,170,569,887,740
|
neutral
| 1
| null | null |
United
| null |
MikeFromRBLX
| null | 0
|
@united How many 787s do you currently operate and what other aircraft do you operate?
| null |
2015-02-18 14:16:16 -0800
|
roblox.com
|
Eastern Time (US & Canada)
|
568,170,840,174,538,750
|
negative
| 1
|
Customer Service Issue
| 0.6752
|
United
| null |
qlyss8
| null | 0
|
“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.
| null |
2015-02-18 14:10:59 -0800
|
Texas, USA
|
Mountain Time (US & Canada)
|
568,170,564,289,867,800
|
negative
| 1
|
Customer Service Issue
| 0.6518
|
United
| null |
sjking2000
| null | 0
|
@united 4 different departure / arrival updates for UA304??? In 1hr. Please!
| null |
2015-02-18 14:09:53 -0800
|
California, US
|
Pacific Time (US & Canada)
|
568,170,405,552,205,800
|
negative
| 0.7047
|
Bad Flight
| 0.7047
|
United
| null |
christinebpc
| null | 0
|
@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...
| null |
2015-02-18 14:09:15 -0800
|
Houston, Texas
|
Central Time (US & Canada)
|
568,170,198,433,460,200
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
bethanycknowles
| null | 0
|
@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?
| null |
2015-02-18 14:08:26 -0800
| null |
Eastern Time (US & Canada)
|
568,168,661,732,724,740
|
positive
| 1
| null | null |
United
| null |
qlyss8
| null | 0
|
@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough
| null |
2015-02-18 14:02:19 -0800
|
Texas, USA
|
Mountain Time (US & Canada)
|
568,168,460,468,895,740
|
positive
| 1
| null | null |
United
| null |
ToddWalsh
| null | 0
|
@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.
| null |
2015-02-18 14:01:31 -0800
|
ÜT: 33.449738,-112.049072
|
Pacific Time (US & Canada)
|
568,167,900,919,382,000
|
negative
| 0.6871
|
Can't Tell
| 0.3552
|
United
| null |
trueceltsfan
| null | 0
|
@united - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact?
| null |
2015-02-18 13:59:18 -0800
| null | null |
568,166,403,246,850,050
|
negative
| 1
|
Customer Service Issue
| 0.6639
|
United
| null |
JTMacrizzle
| null | 0
|
I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united
|
[0.0, 0.0]
|
2015-02-18 13:53:21 -0800
|
Arlington, VA
|
Quito
|
568,166,195,758,829,600
|
negative
| 1
|
Customer Service Issue
| 0.6861
|
United
| null |
ptau
| null | 0
|
@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying
| null |
2015-02-18 13:52:31 -0800
|
Chasing Carmen San Diego
|
Central Time (US & Canada)
|
568,166,099,184,783,360
|
negative
| 0.6632
|
Lost Luggage
| 0.6632
|
United
| null |
ASID_CEO
| null | 0
|
@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.
|
[33.5089001, -112.02901444]
|
2015-02-18 13:52:08 -0800
|
Washington, DC
|
Central Time (US & Canada)
|
568,166,054,624,669,700
|
negative
| 1
|
Cancelled Flight
| 0.6677
|
United
| null |
GeorgeMcflyOG
| null | 0
|
@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!
| null |
2015-02-18 13:51:58 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,166,027,726,434,300
|
positive
| 1
| null | null |
United
| null |
willyvideo
| null | 0
|
@united thank you! Love united!! Have 4 flights today!
| null |
2015-02-18 13:51:51 -0800
| null |
Pacific Time (US & Canada)
|
568,165,907,975,053,300
|
positive
| 1
| null | null |
United
| null |
kklausser
| null | 0
|
@united Just did, thanks for checking! :)
| null |
2015-02-18 13:51:23 -0800
|
Jacksonville, FL
|
Eastern Time (US & Canada)
|
568,165,349,004,316,700
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
qlyss8
| null | 0
|
@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you
| null |
2015-02-18 13:49:09 -0800
|
Texas, USA
|
Mountain Time (US & Canada)
|
568,165,339,290,169,340
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
caitieamanda
| null | 0
|
@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.
| null |
2015-02-18 13:49:07 -0800
|
Brisbane, Australiaaa!
|
Brisbane
|
568,164,374,248,067,100
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
OldMarks
| null | 1
|
@united this may be the last time I fly your airline.
|
[38.94494175, -77.45367931]
|
2015-02-18 13:45:17 -0800
|
Mobile, AL.
|
Central Time (US & Canada)
|
568,164,165,090,709,500
|
negative
| 1
|
Flight Attendant Complaints
| 0.6495
|
United
| null |
DaveGraf1965
| null | 1
|
@united Is your company motto: "I do not care!!!" I heard several times from your employees to your clients in the past week." #idonotcare
| null |
2015-02-18 13:44:27 -0800
| null |
Atlantic Time (Canada)
|
568,162,409,837,400,060
|
negative
| 1
|
Flight Attendant Complaints
| 0.655
|
United
| null |
fatihguvenen
| null | 0
|
@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.
| null |
2015-02-18 13:37:29 -0800
|
minneapolis
|
Central Time (US & Canada)
|
568,161,901,089,132,540
|
negative
| 1
|
Flight Attendant Complaints
| 0.3556
|
United
| null |
dbmain
| null | 1
|
@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466
|
[41.98160558, -87.90496847]
|
2015-02-18 13:35:27 -0800
| null | null |
568,161,023,091,478,500
|
positive
| 1
| null | null |
United
| null |
quade181
| null | 0
|
@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
| null |
2015-02-18 13:31:58 -0800
|
Paramus, NJ
| null |
568,159,685,238,329,340
|
negative
| 1
|
Late Flight
| 0.3478
|
United
| null |
RohKapx1
| null | 0
|
@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened "do you want to get to SF today" #fail
| null |
2015-02-18 13:26:39 -0800
|
DFW & SF
|
Central Time (US & Canada)
|
568,159,364,550,406,140
|
negative
| 1
|
Flight Booking Problems
| 0.6481
|
United
| null |
140JustinC
| null | 0
|
@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.
| null |
2015-02-18 13:25:23 -0800
|
Fredericton NB
|
Atlantic Time (Canada)
|
568,159,085,356,384,260
|
negative
| 0.6621
|
Lost Luggage
| 0.6621
|
United
| null |
Perisspiceladle
| null | 0
|
@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!
| null |
2015-02-18 13:24:16 -0800
|
San Francisco Bay Area, USA
|
Central Time (US & Canada)
|
568,158,670,489,387,000
|
positive
| 1
| null | null |
United
| null |
ThomasGutches
| null | 0
|
@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
| null |
2015-02-18 13:22:37 -0800
|
Sacramento, CA / Columbus, OH
|
Eastern Time (US & Canada)
|
568,158,656,522,539,000
|
negative
| 0.6735
|
Can't Tell
| 0.6735
|
United
| null |
qlyss8
| null | 0
|
@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened
| null |
2015-02-18 13:22:34 -0800
|
Texas, USA
|
Mountain Time (US & Canada)
|
568,158,459,553,714,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Perisspiceladle
| null | 0
|
@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!
| null |
2015-02-18 13:21:47 -0800
|
San Francisco Bay Area, USA
|
Central Time (US & Canada)
|
568,157,757,406,183,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
DCconnick
| null | 0
|
@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.
| null |
2015-02-18 13:18:59 -0800
| null | null |
568,157,451,729,526,800
|
negative
| 1
|
Customer Service Issue
| 0.6803
|
United
| null |
HeHaithMe
| null | 1
|
@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?
| null |
2015-02-18 13:17:47 -0800
|
Born/Raised in 314/Home is 317
|
Eastern Time (US & Canada)
|
568,157,049,344,938,000
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
qlyss8
| null | 1
|
@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?
| null |
2015-02-18 13:16:11 -0800
|
Texas, USA
|
Mountain Time (US & Canada)
|
568,156,641,339,805,700
|
neutral
| 1
| null | null |
United
| null |
RhodseyM
| null | 0
|
@united it's operated by united as it's a heathrow-Newark flight
| null |
2015-02-18 13:14:33 -0800
|
London
|
Greenland
|
568,155,450,824,216,600
|
negative
| 1
|
Customer Service Issue
| 0.6225
|
United
| null |
zackintheusa
| null | 0
|
@united yes of course I have. Is this how you treat customer with no recourse?
| null |
2015-02-18 13:09:49 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,155,289,146,363,900
|
negative
| 0.6639
|
Lost Luggage
| 0.3706
|
United
| null |
MGsoundguy
| null | 0
|
@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards
| null |
2015-02-18 13:09:11 -0800
|
Houston TX
| null |
568,154,805,362,950,140
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
NikoMLB
| null | 0
|
@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.
| null |
2015-02-18 13:07:16 -0800
|
New York, NY
| null |
568,153,151,636,766,700
|
negative
| 1
|
Flight Booking Problems
| 0.6606
|
United
| null |
herestorian
| null | 0
|
@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.
| null |
2015-02-18 13:00:41 -0800
| null | null |
568,152,968,257,613,800
|
positive
| 0.6771
| null | null |
United
| null |
kennykhlee
| null | 0
|
@united thank you!
| null |
2015-02-18 12:59:58 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,149,600,403,660,800
|
positive
| 0.6768
| null | 0
|
United
| null |
greghei1
| null | 0
|
@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
| null |
2015-02-18 12:46:35 -0800
|
Fremont, California
|
Pacific Time (US & Canada)
|
568,149,201,466,617,860
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JackAcree
| null | 0
|
@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.
| null |
2015-02-18 12:44:59 -0800
|
United States
|
Eastern Time (US & Canada)
|
568,148,294,087,479,300
|
negative
| 1
|
Flight Booking Problems
| 0.6458
|
United
| null |
froyomama
| null | 0
|
@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.
| null |
2015-02-18 12:41:23 -0800
| null |
Central Time (US & Canada)
|
568,148,282,762,874,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
DCconnick
| null | 0
|
@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad
| null |
2015-02-18 12:41:20 -0800
| null | null |
568,148,251,569,999,900
|
negative
| 1
|
Bad Flight
| 0.3752
|
United
| null |
RhodseyM
| null | 0
|
@united still can't dm, it's LH7631 on 21/2/15
| null |
2015-02-18 12:41:13 -0800
|
London
|
Greenland
|
568,148,213,418,455,040
|
positive
| 1
| null | null |
United
| null |
IrisSanchezCDE
| null | 0
|
@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
| null |
2015-02-18 12:41:04 -0800
|
USA
|
Central Time (US & Canada)
|
568,148,149,610,483,700
|
negative
| 1
|
Customer Service Issue
| 0.6704
|
United
| null |
scofro14
| null | 0
|
@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice
| null |
2015-02-18 12:40:49 -0800
| null |
Mountain Time (US & Canada)
|
568,147,319,155,073,000
|
negative
| 0.6409
|
Flight Booking Problems
| 0.6409
|
United
| null |
scofro14
| null | 0
|
@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again
| null |
2015-02-18 12:37:31 -0800
| null |
Mountain Time (US & Canada)
|
568,144,896,852,299,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jesisforlovers
| null | 0
|
@united my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭
| null |
2015-02-18 12:27:53 -0800
|
Oahu, Hi
|
Central Time (US & Canada)
|
568,144,894,964,994,050
|
negative
| 0.6368
|
Bad Flight
| 0.6368
|
United
| null |
ajhoekst
| null | 0
|
@united I did not, my mind was on getting to the next flight.
| null |
2015-02-18 12:27:53 -0800
|
Novi, MI
|
Eastern Time (US & Canada)
|
568,144,831,496,593,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
zackintheusa
| null | 0
|
@united now you've lost my bags too. At least nobody has done anything to help out. This is absurd.
| null |
2015-02-18 12:27:38 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,144,589,162,287,100
|
negative
| 1
|
Customer Service Issue
| 0.3471
|
United
| null |
JeffPfeifer
| null | 0
|
@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail
| null |
2015-02-18 12:26:40 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
568,143,658,089,717,760
|
negative
| 1
|
Customer Service Issue
| 0.352
|
United
| null |
herestorian
| null | 0
|
@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!
| null |
2015-02-18 12:22:58 -0800
| null | null |
568,141,442,951,942,140
|
neutral
| 0.672
| null | 0
|
United
| null |
jordanslott
| null | 0
|
@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?
| null |
2015-02-18 12:14:10 -0800
|
Jersey City, NJ
| null |
568,141,110,217,805,800
|
negative
| 1
|
Flight Booking Problems
| 0.6526
|
United
| null |
jenny0z
| null | 0
|
@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
| null |
2015-02-18 12:12:50 -0800
|
new york city
| null |
568,140,850,963,882,000
|
negative
| 1
|
Lost Luggage
| 0.6733
|
United
| null |
prof_west
| null | 0
|
@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).
| null |
2015-02-18 12:11:49 -0800
|
Edmonton, Alberta, Canada
|
Mountain Time (US & Canada)
|
568,140,595,580,919,800
|
negative
| 0.6578
|
Lost Luggage
| 0.6578
|
United
| null |
kennykhlee
| null | 0
|
@united my friend lost luggage on flight 1547. What to do?
| null |
2015-02-18 12:10:48 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,140,506,116,571,140
|
positive
| 1
| null | null |
United
| null |
RhodseyM
| null | 0
|
@united sweet, follow back and I'll get the dm off
| null |
2015-02-18 12:10:26 -0800
|
London
|
Greenland
|
568,138,258,108,051,460
|
neutral
| 0.6651
| null | 0
|
United
| null |
yentruok720
| null | 0
|
@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?
| null |
2015-02-18 12:01:30 -0800
|
DC
| null |
568,137,238,267,047,940
|
positive
| 1
| null | null |
United
| null |
chrismackwpg
| null | 0
|
@united all good! Next flight was a little delayed so it all worked 👍
| null |
2015-02-18 11:57:27 -0800
| null |
Central Time (US & Canada)
|
568,135,523,530,899,460
|
neutral
| 0.6944
| null | 0
|
United
| null |
Kthrngllcksn
| null | 0
|
@united flight 5431
| null |
2015-02-18 11:50:38 -0800
| null |
Central Time (US & Canada)
|
568,134,243,177,463,800
|
negative
| 1
|
Flight Attendant Complaints
| 0.6559
|
United
| null |
RohKapx1
| null | 1
|
@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience
| null |
2015-02-18 11:45:33 -0800
|
DFW & SF
|
Central Time (US & Canada)
|
568,134,171,761,066,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6775
|
United
| null |
Perisspiceladle
| null | 1
|
@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!
| null |
2015-02-18 11:45:16 -0800
|
San Francisco Bay Area, USA
|
Central Time (US & Canada)
|
568,133,255,410,671,600
|
neutral
| 0.6701
| null | 0
|
United
| null |
Boruch_1
| null | 0
|
@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.
| null |
2015-02-18 11:41:38 -0800
| null |
London
|
568,132,619,092,795,400
|
negative
| 1
|
Bad Flight
| 0.3443
|
United
| null |
sasharashid
| null | 0
|
@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
| null |
2015-02-18 11:39:06 -0800
| null |
Eastern Time (US & Canada)
|
568,132,185,741,500,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JackAcree
| null | 0
|
@united Nice "partners" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R
| null |
2015-02-18 11:37:23 -0800
|
United States
|
Eastern Time (US & Canada)
|
568,129,947,752,992,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jordanslott
| null | 0
|
@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies
| null |
2015-02-18 11:28:29 -0800
|
Jersey City, NJ
| null |
568,129,909,408,841,700
|
negative
| 0.3654
|
Flight Booking Problems
| 0.3654
|
United
| null |
MetinErtas06
| null | 0
|
@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.
| null |
2015-02-18 11:28:20 -0800
| null | null |
568,129,848,910,204,900
|
negative
| 1
|
Late Flight
| 0.3557
|
United
| null |
theo
| null | 1
|
@united Just had the worst experience ever flying with you
| null |
2015-02-18 11:28:05 -0800
|
São Paulo / Brasil
|
Brasilia
|
568,129,661,227,499,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jordanslott
| null | 0
|
@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.
| null |
2015-02-18 11:27:21 -0800
|
Jersey City, NJ
| null |
568,129,652,625,158,140
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Kthrngllcksn
| null | 0
|
@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!
| null |
2015-02-18 11:27:19 -0800
| null |
Central Time (US & Canada)
|
568,128,387,576,762,400
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
Vic_Sutter
| null | 0
|
@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee.
| null |
2015-02-18 11:22:17 -0800
|
Las Vegas
|
Hawaii
|
568,127,465,224,323,100
|
neutral
| 0.647
| null | null |
United
| null |
lorenzosimpson
| null | 0
|
@united chase says no referral bonus. Thanks.
| null |
2015-02-18 11:18:37 -0800
| null |
Eastern Time (US & Canada)
|
568,127,152,450,871,300
|
negative
| 1
|
Flight Booking Problems
| 0.6571
|
United
| null |
syndscu
| null | 0
|
@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?
| null |
2015-02-18 11:17:23 -0800
| null | null |
568,123,356,899,250,200
|
negative
| 1
|
Late Flight
| 0.3626
|
United
| null |
zackintheusa
| null | 0
|
@united rebooked. This one is Late Flight too.
| null |
2015-02-18 11:02:18 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,123,268,231,602,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
zackintheusa
| null | 0
|
@united 2nd Late Flight flight today
| null |
2015-02-18 11:01:57 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,123,098,546,843,650
|
negative
| 0.6459
|
Cancelled Flight
| 0.323
|
United
| null |
lymanm8
| null | 0
|
@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?
| null |
2015-02-18 11:01:16 -0800
| null | null |
568,122,371,854,307,300
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
RobBogart
| null | 0
|
@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ
| null |
2015-02-18 10:58:23 -0800
|
DC/SF/BFLO
| null |
568,122,284,474,544,100
|
neutral
| 0.653
| null | 0
|
United
| null |
ptau
| null | 0
|
@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name
| null |
2015-02-18 10:58:02 -0800
|
Chasing Carmen San Diego
|
Central Time (US & Canada)
|
568,121,964,444,950,500
|
positive
| 0.701
| null | null |
United
| null |
LeeRose20
| null | 0
|
@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ
| null |
2015-02-18 10:56:46 -0800
|
West Wickham Kent !
| null |
568,118,981,170,606,100
|
negative
| 0.6838
|
Flight Booking Problems
| 0.6838
|
United
| null |
dr_spencer
| null | 0
|
@united 16 days for one flight and 8 for the other (roundtrip).
|
[0.0, 0.0]
|
2015-02-18 10:44:54 -0800
|
Nicaragua
|
Central America
|
568,118,452,965,085,200
|
positive
| 1
| null | null |
United
| null |
Thejetsetjulie
| null | 0
|
@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x
| null |
2015-02-18 10:42:48 -0800
|
Instagram @thejetsetjulie
|
Quito
|
568,117,667,879,628,800
|
negative
| 1
|
Bad Flight
| 0.3548
|
United
| null |
rsparno
| null | 0
|
@united your overall experience of flying is not friendly
| null |
2015-02-18 10:39:41 -0800
|
Belle Mead, NJ
|
Quito
|
568,116,996,761,452,540
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JimTrotter_NFL
| null | 0
|
@united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
| null |
2015-02-18 10:37:01 -0800
|
San Diego
|
Pacific Time (US & Canada)
|
568,116,146,899,169,300
|
negative
| 1
|
Customer Service Issue
| 0.6558
|
United
| null |
GYank
| null | 0
|
@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to
| null |
2015-02-18 10:33:39 -0800
|
LA, NY, Chicago & St.Louis
| null |
568,115,946,738,597,900
|
positive
| 0.6705
| null | 0
|
United
| null |
adler_edward
| null | 0
|
@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
| null |
2015-02-18 10:32:51 -0800
| null | null |
568,115,588,024,963,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
GYank
| null | 0
|
@united 6 hour mechanical delay...killing me
| null |
2015-02-18 10:31:25 -0800
|
LA, NY, Chicago & St.Louis
| null |
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