tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,241,367,396,192,260
|
neutral
| 1
| null | null |
United
| null |
STLStude
| null | 0
|
@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?
| null |
2015-02-18 18:51:14 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
568,240,029,413,163,000
|
neutral
| 1
| null | null |
United
| null |
MichHardyTV
| null | 0
|
@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!
|
[-33.87144962, 151.20821275]
|
2015-02-18 18:45:55 -0800
|
Sydney
|
Hawaii
|
568,239,444,500,865,000
|
positive
| 1
| null | null |
United
| null |
MikeFromRBLX
| null | 0
|
@united Okay, thank you for your help :)
| null |
2015-02-18 18:43:35 -0800
|
roblox.com
|
Eastern Time (US & Canada)
|
568,238,725,626,355,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
vassko
| null | 0
|
@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain
|
[41.97826134, -87.91247425]
|
2015-02-18 18:40:44 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,238,227,791,822,850
|
positive
| 1
| null | null |
United
| null |
froyomama
| null | 0
|
@united thanks
| null |
2015-02-18 18:38:45 -0800
| null |
Central Time (US & Canada)
|
568,237,684,277,141,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
themkhiggy
| null | 0
|
@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
| null |
2015-02-18 18:36:35 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
568,237,654,606,680,060
|
positive
| 0.6667
| null | null |
United
| null |
travel_today
| null | 0
|
@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1
| null |
2015-02-18 18:36:28 -0800
|
Sydney, Australia
|
Sydney
|
568,237,611,208,319,000
|
neutral
| 0.657
| null | 0
|
United
| null |
doug_kurtz
| null | 0
|
@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!
| null |
2015-02-18 18:36:18 -0800
|
Dallas, TX
|
Mountain Time (US & Canada)
|
568,236,691,397,279,740
|
negative
| 0.6436
|
Flight Booking Problems
| 0.3445
|
United
| null |
theLOdown94
| null | 0
|
@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number
| null |
2015-02-18 18:32:39 -0800
| null |
Atlantic Time (Canada)
|
568,236,000,390,082,560
|
neutral
| 0.6529
| null | 0
|
United
| null |
140JustinC
| null | 0
|
@united was in the air. Just DMd you
| null |
2015-02-18 18:29:54 -0800
|
Fredericton NB
|
Atlantic Time (Canada)
|
568,234,955,672,694,800
|
negative
| 1
|
Can't Tell
| 0.6702
|
United
| null |
jbeddigs
| null | 1
|
@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
| null |
2015-02-18 18:25:45 -0800
|
Chicago, IL
| null |
568,234,670,166,568,960
|
negative
| 0.6838
|
Lost Luggage
| 0.3419
|
United
| null |
vina_love
| null | 0
|
@united yes I have
| null |
2015-02-18 18:24:37 -0800
|
ny
|
Quito
|
568,234,631,465,734,140
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ravlitcofsky
| null | 0
|
@united #CustomerService #fail long time flyer switching airlines #frustrated
| null |
2015-02-18 18:24:28 -0800
| null |
Atlantic Time (Canada)
|
568,233,965,800,304,640
|
positive
| 1
| null | null |
United
| null |
elisanader
| null | 0
|
@united okay - thanks for your help, JT! I appreciate your time!
| null |
2015-02-18 18:21:49 -0800
|
D.C.ish
|
Eastern Time (US & Canada)
|
568,233,193,738,018,800
|
negative
| 0.664
|
Can't Tell
| 0.664
|
United
| null |
SergioESalas
| null | 0
|
@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech
| null |
2015-02-18 18:18:45 -0800
| null |
Central Time (US & Canada)
|
568,232,723,170,484,200
|
negative
| 0.6633
|
Cancelled Flight
| 0.3367
|
United
| null |
ousoonerfanatic
| null | 0
|
@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail
| null |
2015-02-18 18:16:53 -0800
|
Semiahmoo, WA Soonerland
|
Pacific Time (US & Canada)
|
568,231,742,449,922,050
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
TheMouthLAKings
| null | 0
|
@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.
| null |
2015-02-18 18:12:59 -0800
|
Q's, Staples Center
|
Pacific Time (US & Canada)
|
568,231,586,585,550,850
|
positive
| 1
| null | null |
United
| null |
gasbabe
| null | 0
|
@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails
| null |
2015-02-18 18:12:22 -0800
|
Chicagoland
| null |
568,231,529,823,891,460
|
positive
| 1
| null | null |
United
| null |
pnjarich
| null | 0
|
@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.
| null |
2015-02-18 18:12:08 -0800
|
ÜT: 38.006902,-78.502005
|
Quito
|
568,230,767,714,799,600
|
neutral
| 0.6383
| null | null |
United
| null |
ghidinelli
| null | 0
|
@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!
|
[35.21498347, -80.96071981]
|
2015-02-18 18:09:06 -0800
|
San Francisco, California
|
Pacific Time (US & Canada)
|
568,230,620,595,417,100
|
neutral
| 1
| null | null |
United
| null |
Sophia_Goulet
| null | 0
|
@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.
| null |
2015-02-18 18:08:31 -0800
|
Dodging Traffic
|
Quito
|
568,229,032,652,709,900
|
neutral
| 0.6405
| null | 0
|
United
| null |
mwbotelho
| null | 0
|
@united Hopefully They will give me a feedback, bafore my flight...
| null |
2015-02-18 18:02:13 -0800
|
Curitiba
|
Brasilia
|
568,228,749,696,577,540
|
positive
| 1
| null | null |
United
| null |
agolod13
| null | 0
|
@united Very good flight, thank you!
| null |
2015-02-18 18:01:05 -0800
|
Chicago, IL
| null |
568,228,505,160,433,660
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
froyomama
| null | 0
|
@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.
| null |
2015-02-18 18:00:07 -0800
| null |
Central Time (US & Canada)
|
568,228,257,037,856,800
|
negative
| 0.6304
|
Customer Service Issue
| 0.6304
|
United
| null |
sjking2000
| null | 0
|
@united I'm asking if you can simplify the communications- thx
| null |
2015-02-18 17:59:08 -0800
|
California, US
|
Pacific Time (US & Canada)
|
568,228,124,263,125,000
|
positive
| 1
| null | null |
United
| null |
john_escreet
| null | 0
|
@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!
| null |
2015-02-18 17:58:36 -0800
|
New York
|
Eastern Time (US & Canada)
|
568,226,940,139,782,140
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
skyjumper77
| null | 0
|
@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!
| null |
2015-02-18 17:53:54 -0800
| null | null |
568,226,026,209,341,440
|
neutral
| 1
| null | null |
United
| null |
lorenzosimpson
| null | 0
|
@united i now see it's 72 hours. Thanks
| null |
2015-02-18 17:50:16 -0800
| null |
Eastern Time (US & Canada)
|
568,225,650,760,413,200
|
neutral
| 0.672
| null | 0
|
United
| null |
HelacoHLC
| null | 0
|
@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks
| null |
2015-02-18 17:48:46 -0800
|
EIN: 27-0575748 -New York -USA
| null |
568,225,310,753,353,700
|
neutral
| 0.699
| null | null |
United
| null |
georgetietjen
| null | 0
|
@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways
| null |
2015-02-18 17:47:25 -0800
| null | null |
568,224,469,480,833,000
|
negative
| 0.6634
|
Flight Booking Problems
| 0.3366
|
United
| null |
lorenzosimpson
| null | 0
|
@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
| null |
2015-02-18 17:44:05 -0800
| null |
Eastern Time (US & Canada)
|
568,223,557,806,915,600
|
negative
| 0.6538
|
Late Flight
| 0.3336
|
United
| null |
patrick_maness
| null | 0
|
@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.
| null |
2015-02-18 17:40:27 -0800
|
Rhode Island
|
Eastern Time (US & Canada)
|
568,221,167,288,344,600
|
positive
| 1
| null | null |
United
| null |
TheVeganRD
| null | 0
|
@united Thanks, I will!
| null |
2015-02-18 17:30:57 -0800
|
Port Townsend, WA
|
Pacific Time (US & Canada)
|
568,218,887,973,703,700
|
negative
| 0.7118
|
longlines
| 0.3667
|
United
| null |
KevinLarke
| null | 0
|
@united can you get a gate for UA4727? Turrible.
| null |
2015-02-18 17:21:54 -0800
|
Chicago, IL
| null |
568,217,863,611,404,300
|
negative
| 1
|
Lost Luggage
| 0.6485
|
United
| null |
theLOdown94
| null | 0
|
@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating
| null |
2015-02-18 17:17:50 -0800
| null |
Atlantic Time (Canada)
|
568,217,304,259,010,560
|
neutral
| 0.6416
| null | 0
|
United
| null |
GaryMartinNYC
| null | 0
|
@united Flight 280
|
[40.74389886, -74.12493599]
|
2015-02-18 17:15:36 -0800
|
New York City
|
Eastern Time (US & Canada)
|
568,217,301,243,133,950
|
neutral
| 0.6452
| null | null |
United
| null |
DontenPhoto
| null | 0
|
@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme
| null |
2015-02-18 17:15:36 -0800
|
Englewood, Florida
|
Eastern Time (US & Canada)
|
568,215,213,620,637,700
|
positive
| 1
| null | null |
United
| null |
bryce_carey
| null | 0
|
@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon
|
[29.98425706, -95.34407392]
|
2015-02-18 17:07:18 -0800
|
NC
|
Eastern Time (US & Canada)
|
568,215,154,569,166,850
|
positive
| 1
| null | null |
United
| null |
RobandMeg
| null | 0
|
@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!
| null |
2015-02-18 17:07:04 -0800
|
Staten Island, NY
|
Eastern Time (US & Canada)
|
568,215,031,608,815,600
|
positive
| 1
| null | null |
United
| null |
confox77
| null | 0
|
@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
| null |
2015-02-18 17:06:35 -0800
| null |
Amsterdam
|
568,215,000,306,724,860
|
neutral
| 0.6827
| null | 0
|
United
| null |
misslindahong
| null | 0
|
@united yes, you can. I will DM.
| null |
2015-02-18 17:06:27 -0800
|
St. Louis, MO for now
| null |
568,214,796,514,005,000
|
positive
| 0.6364
| null | 0
|
United
| null |
DexterBerkeley
| null | 0
|
@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)
| null |
2015-02-18 17:05:39 -0800
|
Boston, MA
|
London
|
568,213,785,426,726,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
jamieduchess
| null | 1
|
@united I mean is there a real live person somewhere I can go and speak to at Newark post security?
| null |
2015-02-18 17:01:38 -0800
|
London
|
Amsterdam
|
568,212,521,657,737,200
|
neutral
| 1
| null | null |
United
| null |
JRamosGonzalez
| null | 0
|
@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?
| null |
2015-02-18 16:56:36 -0800
|
Barcelona
| null |
568,210,978,447,323,140
|
neutral
| 0.6497
| null | null |
United
| null |
OldChickSprints
| null | 0
|
@united no worries, I think it’s under control. (the emails are keeping me informed)
| null |
2015-02-18 16:50:28 -0800
|
Bend, OR
|
Arizona
|
568,210,563,991,363,600
|
negative
| 0.6737
|
Can't Tell
| 0.6737
|
United
| null |
questions_faith
| null | 0
|
@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed
| null |
2015-02-18 16:48:49 -0800
|
Elkhart, Indiana
|
Atlantic Time (Canada)
|
568,210,483,959,836,700
|
neutral
| 1
| null | null |
United
| null |
MichaelRConroy
| null | 0
|
@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.
| null |
2015-02-18 16:48:30 -0800
|
Wherever.
|
Eastern Time (US & Canada)
|
568,207,908,057,567,200
|
neutral
| 1
| null | null |
United
| null |
stylistadvocate
| null | 0
|
@united what happened to flight status map? It was so cool..
| null |
2015-02-18 16:38:16 -0800
|
Ratner Companies, Hair Cuttery
|
Eastern Time (US & Canada)
|
568,206,570,540,163,100
|
negative
| 0.663
|
Bad Flight
| 0.663
|
United
| null |
Lindsey_Brunell
| null | 0
|
@united plz don't advertise wifi if it's not gonna work thanks #worstflightever
| null |
2015-02-18 16:32:57 -0800
| null |
Hawaii
|
568,206,538,147,364,860
|
neutral
| 1
| null | null |
United
| null |
Miki_Palich
| null | 0
|
@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?
| null |
2015-02-18 16:32:50 -0800
|
Los Angeles, California
| null |
568,206,350,804,770,800
|
negative
| 1
|
Customer Service Issue
| 0.3461
|
United
| null |
frannie_ryan
| null | 0
|
@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.
| null |
2015-02-18 16:32:05 -0800
|
Memphis TN
|
Central Time (US & Canada)
|
568,206,092,599,218,200
|
neutral
| 0.6923
| null | 0
|
United
| null |
jamieduchess
| null | 0
|
@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?
| null |
2015-02-18 16:31:03 -0800
|
London
|
Amsterdam
|
568,205,117,368,836,100
|
negative
| 1
|
Can't Tell
| 0.6647
|
United
| null |
havecl
| null | 1
|
@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
|
[40.03395098, -105.24950187]
|
2015-02-18 16:27:11 -0800
| null | null |
568,204,808,122,974,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
vina_love
| null | 0
|
@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?
| null |
2015-02-18 16:25:57 -0800
|
ny
|
Quito
|
568,204,231,271,796,740
|
positive
| 0.6753
| null | null |
United
| null |
RobandMeg
| null | 0
|
@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS
| null |
2015-02-18 16:23:40 -0800
|
Staten Island, NY
|
Eastern Time (US & Canada)
|
568,204,182,676,578,300
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
ItsAaronChriz
| null | 0
|
@united I knew I should've flew @VirginAmerica lol
| null |
2015-02-18 16:23:28 -0800
|
I'm just a kid from Oak Harbor
|
Pacific Time (US & Canada)
|
568,204,138,091,307,000
|
negative
| 1
|
Bad Flight
| 0.6987
|
United
| null |
JustOGG
| null | 0
|
@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?
| null |
2015-02-18 16:23:17 -0800
|
Tweets = My Opinion
|
Eastern Time (US & Canada)
|
568,204,042,964,332,540
|
positive
| 0.653
| null | null |
United
| null |
parryaftab
| null | 0
|
@united thnx
| null |
2015-02-18 16:22:55 -0800
| null |
Central Time (US & Canada)
|
568,203,839,242,764,300
|
positive
| 1
| null | null |
United
| null |
Joshua_Redman
| null | 0
|
@united
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.
| null |
2015-02-18 16:22:06 -0800
| null |
Quito
|
568,203,785,996,263,400
|
positive
| 0.6525
| null | null |
United
| null |
mfcompany
| null | 0
|
@united it's kinda funny. No worries.
| null |
2015-02-18 16:21:53 -0800
|
Las Vegas
|
Eastern Time (US & Canada)
|
568,203,369,053,077,500
|
negative
| 1
|
Flight Attendant Complaints
| 0.3441
|
United
| null |
thisismattuk
| null | 0
|
@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.
|
[0.0, 0.0]
|
2015-02-18 16:20:14 -0800
|
Cardiff and London
|
London
|
568,202,174,917,976,060
|
negative
| 1
|
Customer Service Issue
| 0.6531
|
United
| null |
jamieduchess
| null | 0
|
@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
| null |
2015-02-18 16:15:29 -0800
|
London
|
Amsterdam
|
568,201,465,958,772,740
|
positive
| 0.6667
| null | 0
|
United
| null |
taylreduarte
| null | 0
|
@united great. Looking forward to your response to my DM then
| null |
2015-02-18 16:12:40 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,200,385,849,995,260
|
negative
| 0.3546
|
Late Flight
| 0.3546
|
United
| null |
OneKLutzyNinja
| null | 0
|
@united It was quite enjoyable. 😊
Except now he's stuck on the runway in Houston. 😕
| null |
2015-02-18 16:08:23 -0800
|
Sun Devil Territory
|
Arizona
|
568,199,122,903,293,950
|
positive
| 0.6737
| null | 0
|
United
| null |
promostuff4u
| null | 0
|
@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville
| null |
2015-02-18 16:03:22 -0800
|
Franklin, Tennessee
|
Central Time (US & Canada)
|
568,198,349,393,768,450
|
positive
| 1
| null | null |
United
| null |
jasemccarty
| null | 0
|
@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.
| null |
2015-02-18 16:00:17 -0800
|
BTR/DCA/IAD/MSY - etc
|
Central Time (US & Canada)
|
568,195,829,238,005,760
|
negative
| 0.6556
|
Bad Flight
| 0.3333
|
United
| null |
JaimeAlexis
| null | 0
|
@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.
| null |
2015-02-18 15:50:16 -0800
|
San Francisco, CA
|
Eastern Time (US & Canada)
|
568,195,153,464,143,900
|
neutral
| 0.6655
| null | 0
|
United
| null |
ItsAaronChriz
| null | 0
|
“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?”
👎
| null |
2015-02-18 15:47:35 -0800
|
I'm just a kid from Oak Harbor
|
Pacific Time (US & Canada)
|
568,194,770,524,221,440
|
negative
| 0.6855
|
Can't Tell
| 0.346
|
United
| null |
questions_faith
| null | 0
|
@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.
| null |
2015-02-18 15:46:04 -0800
|
Elkhart, Indiana
|
Atlantic Time (Canada)
|
568,194,744,574,214,140
|
neutral
| 1
| null | null |
United
| null |
MikeFromRBLX
| null | 0
|
@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.
| null |
2015-02-18 15:45:58 -0800
|
roblox.com
|
Eastern Time (US & Canada)
|
568,193,817,943,257,100
|
negative
| 1
|
Cancelled Flight
| 0.6701
|
United
| null |
questions_faith
| null | 0
|
@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ
| null |
2015-02-18 15:42:17 -0800
|
Elkhart, Indiana
|
Atlantic Time (Canada)
|
568,192,567,348,604,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
havecl
| null | 0
|
@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail
| null |
2015-02-18 15:37:19 -0800
| null | null |
568,192,024,026,996,740
|
neutral
| 0.6484
| null | null |
United
| null |
bethanycknowles
| null | 0
|
@united I just sent a long note with some suggestions. Thanks for getting back to me.
| null |
2015-02-18 15:35:09 -0800
| null |
Eastern Time (US & Canada)
|
568,191,963,838,746,600
|
neutral
| 1
| null | null |
United
| null |
ghidinelli
| null | 0
|
@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?
|
[41.98084325, -87.90939435]
|
2015-02-18 15:34:55 -0800
|
San Francisco, California
|
Pacific Time (US & Canada)
|
568,191,654,986,792,960
|
positive
| 1
| null | null |
United
| null |
parryaftab
| null | 0
|
@united @parryaftab done thnx
| null |
2015-02-18 15:33:41 -0800
| null |
Central Time (US & Canada)
|
568,191,336,764,948,500
|
negative
| 1
|
Customer Service Issue
| 0.6966
|
United
| null |
herestorian
| null | 0
|
@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD
| null |
2015-02-18 15:32:25 -0800
| null | null |
568,190,725,319,311,360
|
negative
| 0.6534
|
Late Flight
| 0.6534
|
United
| null |
jasemccarty
| null | 0
|
@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.
| null |
2015-02-18 15:30:00 -0800
|
BTR/DCA/IAD/MSY - etc
|
Central Time (US & Canada)
|
568,190,276,990,140,400
|
neutral
| 1
| null | null |
United
| null |
vasm21
| null | 0
|
@united PTY to PIT via IAH
| null |
2015-02-18 15:28:13 -0800
|
Panamá
| null |
568,189,949,415,170,050
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
mtezna
| null | 0
|
@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am
| null |
2015-02-18 15:26:55 -0800
|
Virginia
|
Eastern Time (US & Canada)
|
568,189,520,992,198,660
|
neutral
| 1
| null | null |
United
| null |
ianvalentine
| null | 0
|
@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?
| null |
2015-02-18 15:25:12 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
568,189,430,202,130,400
|
negative
| 0.6632
|
Can't Tell
| 0.6632
|
United
| null |
thekulway
| null | 0
|
@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....
| null |
2015-02-18 15:24:51 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,189,390,444,310,500
|
neutral
| 0.6413
| null | null |
United
| null |
jesisforlovers
| null | 0
|
@united sent
| null |
2015-02-18 15:24:41 -0800
|
Oahu, Hi
|
Central Time (US & Canada)
|
568,188,415,524,642,800
|
negative
| 1
|
Late Flight
| 0.6733
|
United
| null |
kristen_19
| null | 0
|
@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good
| null |
2015-02-18 15:20:49 -0800
| null |
Quito
|
568,188,203,397,574,660
|
positive
| 0.3626
| null | 0
|
United
| null |
jjirsa
| null | 0
|
@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.
| null |
2015-02-18 15:19:58 -0800
|
Seattle
|
Pacific Time (US & Canada)
|
568,187,636,449,472,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kristen_19
| null | 0
|
@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy
| null |
2015-02-18 15:17:43 -0800
| null |
Quito
|
568,186,803,930,464,260
|
positive
| 0.6889
| null | 0
|
United
| null |
santiagopinzong
| null | 0
|
@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family
| null |
2015-02-18 15:14:25 -0800
|
Colombia
|
Central Time (US & Canada)
|
568,186,573,965,172,740
|
negative
| 1
|
Lost Luggage
| 0.6606
|
United
| null |
Dayrean
| null | 0
|
@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...
| null |
2015-02-18 15:13:30 -0800
| null | null |
568,186,071,114,252,300
|
positive
| 0.7076
| null | 0
|
United
| null |
officialpcoops
| null | 0
|
@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!
| null |
2015-02-18 15:11:30 -0800
| null | null |
568,186,047,659,507,700
|
neutral
| 0.6465
| null | 0
|
United
| null |
scofro14
| null | 0
|
@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???
| null |
2015-02-18 15:11:24 -0800
| null |
Mountain Time (US & Canada)
|
568,185,516,971,204,600
|
positive
| 1
| null | null |
United
| null |
od2be2003
| null | 0
|
@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir
| null |
2015-02-18 15:09:18 -0800
|
Dallas, TX
|
Eastern Time (US & Canada)
|
568,185,339,245,756,400
|
negative
| 0.6309
|
Flight Booking Problems
| 0.3251
|
United
| null |
parryaftab
| null | 0
|
@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help
| null |
2015-02-18 15:08:35 -0800
| null |
Central Time (US & Canada)
|
568,185,323,668,291,600
|
negative
| 1
|
Lost Luggage
| 0.6783
|
United
| null |
Dayrean
| null | 0
|
@united correct date is 2/11/15!
| null |
2015-02-18 15:08:32 -0800
| null | null |
568,184,886,051,389,440
|
negative
| 1
|
Customer Service Issue
| 0.69
|
United
| null |
DCconnick
| null | 0
|
@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?
| null |
2015-02-18 15:06:47 -0800
| null | null |
568,184,857,538,498,560
|
negative
| 0.7171
|
Lost Luggage
| 0.7171
|
United
| null |
Dayrean
| null | 0
|
@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required
| null |
2015-02-18 15:06:41 -0800
| null | null |
568,184,231,819,481,100
|
negative
| 1
|
Customer Service Issue
| 0.684
|
United
| null |
geekydewd
| null | 0
|
@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.
| null |
2015-02-18 15:04:11 -0800
|
CO Springs, Occupied Colorado
|
Mountain Time (US & Canada)
|
568,183,699,658,944,500
|
negative
| 1
|
Lost Luggage
| 0.3366
|
United
| null |
Dayrean
| null | 0
|
@united the supervisor on situation- Stacey took all our details-no claim number given to us
| null |
2015-02-18 15:02:04 -0800
| null | null |
568,183,509,577,125,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
MattEngelbrecht
| null | 0
|
@united 1 hour since boarding began and we're still sitting at the gate. #UA507
| null |
2015-02-18 15:01:19 -0800
|
Lakewood, Colorado
|
Mountain Time (US & Canada)
|
568,183,502,161,743,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
frannie_ryan
| null | 0
|
@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle
| null |
2015-02-18 15:01:17 -0800
|
Memphis TN
|
Central Time (US & Canada)
|
568,181,167,054,196,740
|
negative
| 1
|
Bad Flight
| 0.3434
|
United
| null |
christinebpc
| null | 0
|
@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs
| null |
2015-02-18 14:52:01 -0800
|
Houston, Texas
|
Central Time (US & Canada)
|
568,180,799,838,801,900
|
positive
| 0.6617
| null | null |
United
| null |
AlexSenchak
| null | 0
|
@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)
| null |
2015-02-18 14:50:33 -0800
|
Boston, MA
|
Atlantic Time (Canada)
|
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