tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,466,370,205,237,250
|
negative
| 1
|
Can't Tell
| 0.3663
|
United
| null |
jkentakula
| null | 1
|
@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes.
| null |
2015-02-19 09:45:18 -0800
| null | null |
568,466,243,210,108,900
|
negative
| 1
|
Flight Attendant Complaints
| 0.6515
|
United
| null |
theo
| null | 0
|
@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo
| null |
2015-02-19 09:44:48 -0800
|
São Paulo / Brasil
|
Brasilia
|
568,465,710,629,826,560
|
positive
| 0.6639
| null | null |
United
| null |
jong_pj
| null | 0
|
@united You're welcome.
| null |
2015-02-19 09:42:41 -0800
|
Almere, The Netherlands
| null |
568,464,076,122,279,940
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Ssanchik
| null | 0
|
@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???
| null |
2015-02-19 09:36:11 -0800
| null | null |
568,463,707,795,095,550
|
neutral
| 1
| null | null |
United
| null |
TheBIGCafeteria
| null | 0
|
@united I'm a UA 1k. I think it's @iamtedking who was looking for help
| null |
2015-02-19 09:34:44 -0800
|
LA | SF | Bicycle | 38,000'
|
Pacific Time (US & Canada)
|
568,463,644,503,240,700
|
neutral
| 1
| null | null |
United
| null |
JerseyRic
| null | 0
|
@united RES # 0167560070877 Fsqthg Thanks
| null |
2015-02-19 09:34:29 -0800
|
North Jersey
|
Eastern Time (US & Canada)
|
568,462,632,719,491,100
|
negative
| 1
|
Customer Service Issue
| 0.6664
|
United
| null |
PAIGER33
| null | 2
|
@united unfortunately, that doesn't help. Just an automated computer.
| null |
2015-02-19 09:30:27 -0800
| null |
Central Time (US & Canada)
|
568,462,402,875,863,040
|
positive
| 1
| null | null |
United
| null |
stewartmramsay
| null | 0
|
@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
| null |
2015-02-19 09:29:33 -0800
|
Walnut Creek, CA when I'm ther
| null |
568,462,177,415,372,800
|
positive
| 1
| null | null |
United
| null |
DeltaBravo33
| null | 0
|
@united Yes ! :D (Y) From @therealaviation on Instagram :)
| null |
2015-02-19 09:28:39 -0800
|
France
| null |
568,461,830,584,029,200
|
neutral
| 1
| null | null |
United
| null |
z1y2x3
| null | 0
|
@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.
| null |
2015-02-19 09:27:16 -0800
|
East&West Coasts & the South
|
Eastern Time (US & Canada)
|
568,460,680,367,644,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
nabia90
| null | 0
|
@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.
| null |
2015-02-19 09:22:42 -0800
| null | null |
568,460,278,662,193,150
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
27_POWERS
| null | 0
|
@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...
| null |
2015-02-19 09:21:06 -0800
|
Costa Mesa, CA
|
Pacific Time (US & Canada)
|
568,460,037,737,324,540
|
neutral
| 1
| null | null |
United
| null |
JerseyRic
| null | 0
|
@united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv
| null |
2015-02-19 09:20:09 -0800
|
North Jersey
|
Eastern Time (US & Canada)
|
568,458,999,798,108,160
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
sherrirosen
| null | 0
|
@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
|
[0.0, 0.0]
|
2015-02-19 09:16:01 -0800
|
New York City
|
Eastern Time (US & Canada)
|
568,458,813,189,197,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
YeahNoPriesty
| null | 0
|
@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
| null |
2015-02-19 09:15:17 -0800
|
Chicago, Il
|
Central Time (US & Canada)
|
568,458,701,046,050,800
|
neutral
| 0.6507
| null | 0
|
United
| null |
ellieINchicago
| null | 0
|
@united you need to follow me I order for me to DM....
|
[34.06979432, -117.57757056]
|
2015-02-19 09:14:50 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
568,457,810,066,800,640
|
negative
| 1
|
Can't Tell
| 0.6188
|
United
| null |
estellevw
| null | 1
|
@united Can i get a refund? I would like to book on a better airline.
| null |
2015-02-19 09:11:18 -0800
|
On a couch, with a computer.
|
Pacific Time (US & Canada)
|
568,457,549,973,987,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Ssanchik
| null | 0
|
@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...
| null |
2015-02-19 09:10:16 -0800
| null | null |
568,457,483,301,339,140
|
negative
| 1
|
Lost Luggage
| 0.3445
|
United
| null |
DMSHIPMAN915
| null | 0
|
@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!
| null |
2015-02-19 09:10:00 -0800
|
Germany
| null |
568,456,895,515,607,040
|
neutral
| 0.6525
| null | 0
|
United
| null |
AndavoTravel
| null | 0
|
@united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw
| null |
2015-02-19 09:07:39 -0800
| null |
Mountain Time (US & Canada)
|
568,456,844,429,160,450
|
neutral
| 1
| null | null |
United
| null |
morrisls
| null | 0
|
@united There is only one club at LAX - in terminal 7 across from gate 71
| null |
2015-02-19 09:07:27 -0800
| null |
Quito
|
568,454,694,756,069,400
|
neutral
| 0.6667
| null | 0
|
United
| null |
NathanNmred4
| null | 0
|
@united @perfectomobile Definately not an award for employer of the year #united13
| null |
2015-02-19 08:58:55 -0800
| null | null |
568,454,607,040,606,200
|
negative
| 0.6723
|
Customer Service Issue
| 0.3594
|
United
| null |
SaintAwesome504
| null | 0
|
@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.
| null |
2015-02-19 08:58:34 -0800
| null | null |
568,454,386,617,356,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kylry
| null | 1
|
@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.
| null |
2015-02-19 08:57:41 -0800
| null |
Atlantic Time (Canada)
|
568,450,710,553,174,000
|
neutral
| 1
| null | null |
United
| null |
JerseyRic
| null | 0
|
@united Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv
| null |
2015-02-19 08:43:05 -0800
|
North Jersey
|
Eastern Time (US & Canada)
|
568,450,642,085,171,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
PAIGER33
| null | 0
|
@united need to chat with an actual human ASAP!
| null |
2015-02-19 08:42:49 -0800
| null |
Central Time (US & Canada)
|
568,450,413,365,571,600
|
neutral
| 1
| null | null |
United
| null |
slackmistress
| null | 0
|
@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.
| null |
2015-02-19 08:41:54 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
568,450,262,706,167,800
|
negative
| 0.6628
|
Can't Tell
| 0.3466
|
United
| null |
slackmistress
| null | 0
|
@united I got an email saying "changes to my MileagePlus account are confirmed" but I didn't make any changes. Help?
| null |
2015-02-19 08:41:18 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
568,450,237,028,798,460
|
neutral
| 1
| null | null |
United
| null |
elloecho
| null | 0
|
@united yes when I landed.
| null |
2015-02-19 08:41:12 -0800
|
Near Washington, DC
|
Eastern Time (US & Canada)
|
568,450,017,649,778,700
|
positive
| 1
| null | null |
United
| null |
melanie_seibert
| null | 0
|
@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.
| null |
2015-02-19 08:40:20 -0800
|
Texas
|
Central Time (US & Canada)
|
568,449,164,951,953,400
|
positive
| 1
| null | null |
United
| null |
KP_Pearl
| null | 0
|
@united So far so good. Just stepped down in Denver. Next Stop Portland!
| null |
2015-02-19 08:36:56 -0800
|
New York, NY
|
Central Time (US & Canada)
|
568,446,906,524,950,500
|
negative
| 1
|
Late Flight
| 0.6768
|
United
| null |
hvonschroeter
| null | 0
|
@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good
| null |
2015-02-19 08:27:58 -0800
| null | null |
568,444,328,873,467,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MissMcB76
| null | 0
|
@united what a joke. Hang up on customers!!
| null |
2015-02-19 08:17:43 -0800
|
PA
| null |
568,444,042,851,323,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MissMcB76
| null | 0
|
@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!
| null |
2015-02-19 08:16:35 -0800
|
PA
| null |
568,443,923,485,437,950
|
positive
| 1
| null | null |
United
| null |
SonyaSloanMD
| null | 0
|
@united #OrthoDoc on-call to in-flight! Glad to have been of service!
| null |
2015-02-19 08:16:07 -0800
|
Houston, TX, USA
|
Central Time (US & Canada)
|
568,441,968,327,573,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
uncmnwellness
| null | 1
|
@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail
| null |
2015-02-19 08:08:21 -0800
|
Ventura, California
|
Pacific Time (US & Canada)
|
568,441,679,503,495,200
|
positive
| 0.6779
| null | 0
|
United
| null |
llbeefpatties
| null | 0
|
@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard.
| null |
2015-02-19 08:07:12 -0800
| null | null |
568,438,982,301,917,200
|
negative
| 0.6806
|
Can't Tell
| 0.3551
|
United
| null |
caraweikel
| null | 0
|
@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus
| null |
2015-02-19 07:56:29 -0800
|
Washington DC Metro Area
|
Eastern Time (US & Canada)
|
568,438,724,708,544,500
|
neutral
| 1
| null | null |
United
| null |
TheBIGCafeteria
| null | 0
|
@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline
| null |
2015-02-19 07:55:27 -0800
|
LA | SF | Bicycle | 38,000'
|
Pacific Time (US & Canada)
|
568,438,094,652,956,700
|
negative
| 0.7036
|
Lost Luggage
| 0.7036
|
United
| null |
vina_love
| null | 0
|
@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.
| null |
2015-02-19 07:52:57 -0800
|
ny
|
Quito
|
568,437,450,927,956,000
|
positive
| 1
| null | null |
United
| null |
eghoniem
| null | 0
|
@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!
| null |
2015-02-19 07:50:24 -0800
|
Winchester, MA
|
Eastern Time (US & Canada)
|
568,437,324,587,012,100
|
negative
| 1
|
Late Flight
| 0.6557
|
United
| null |
craver
| null | 0
|
@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.
| null |
2015-02-19 07:49:53 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,437,120,966,258,700
|
neutral
| 0.6571
| null | null |
United
| null |
kzone7
| null | 0
|
@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.
| null |
2015-02-19 07:49:05 -0800
|
Long Island, NY
|
Eastern Time (US & Canada)
|
568,435,938,264,625,150
|
neutral
| 1
| null | null |
United
| null |
PAFCAUAL
| null | 3
|
@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ
| null |
2015-02-19 07:44:23 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
568,435,290,722,975,740
|
negative
| 1
|
Can't Tell
| 0.6968
|
United
| null |
nickonken
| null | 0
|
@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.
| null |
2015-02-19 07:41:48 -0800
|
New York, NY
|
Pacific Time (US & Canada)
|
568,435,244,841,500,700
|
neutral
| 1
| null | null |
United
| null |
msteckling
| null | 0
|
@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th
| null |
2015-02-19 07:41:38 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
568,434,065,067,491,300
|
negative
| 0.6489
|
Can't Tell
| 0.3298
|
United
| null |
pdxmucci
| null | 0
|
@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that
| null |
2015-02-19 07:36:56 -0800
|
Portland, OR
| null |
568,433,759,919,452,160
|
positive
| 0.6669
| null | 0
|
United
| null |
BurgerFreshh
| null | 0
|
@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United>
| null |
2015-02-19 07:35:44 -0800
|
Houston, Tx & Old Bridge, NJ
|
Eastern Time (US & Canada)
|
568,433,610,765,815,800
|
negative
| 1
|
Cancelled Flight
| 0.3626
|
United
| null |
alex_nieves
| null | 0
|
@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/
| null |
2015-02-19 07:35:08 -0800
|
Connecticut
|
Quito
|
568,433,493,987,844,100
|
negative
| 1
|
Lost Luggage
| 0.6619
|
United
| null |
hire_llc
| null | 0
|
@united I did, and as I thought, nothing happened
| null |
2015-02-19 07:34:40 -0800
| null | null |
568,433,431,471,886,340
|
negative
| 0.6479
|
Flight Booking Problems
| 0.6479
|
United
| null |
scout_mb
| null | 0
|
@united I'm not booked on a 1:30 return flight..
| null |
2015-02-19 07:34:25 -0800
| null |
Eastern Time (US & Canada)
|
568,432,918,110,064,640
|
negative
| 1
|
Customer Service Issue
| 0.3636
|
United
| null |
scout_mb
| null | 0
|
@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly
| null |
2015-02-19 07:32:23 -0800
| null |
Eastern Time (US & Canada)
|
568,432,782,386,466,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
chaduragt
| null | 0
|
@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?
| null |
2015-02-19 07:31:50 -0800
| null | null |
568,431,125,502,144,500
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
PAIGER33
| null | 0
|
@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.
| null |
2015-02-19 07:25:15 -0800
| null |
Central Time (US & Canada)
|
568,431,007,654,924,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
mfaywu
| null | 0
|
@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
| null |
2015-02-19 07:24:47 -0800
|
Los Angeles, CA
|
Arizona
|
568,429,641,699,954,700
|
neutral
| 1
| null | null |
United
| null |
iamtedking
| null | 0
|
@united any news?
| null |
2015-02-19 07:19:22 -0800
| null |
Eastern Time (US & Canada)
|
568,428,971,504,889,860
|
negative
| 1
|
Can't Tell
| 0.6364
|
United
| null |
Brennej
| null | 1
|
@united "where we trick you into making us look popular on Twitter by being the worst airline" #wellplayed #jokesonus
| null |
2015-02-19 07:16:42 -0800
| null | null |
568,426,849,040,261,100
|
negative
| 0.6856
|
Customer Service Issue
| 0.3458
|
United
| null |
jfmusial
| null | 0
|
@united why do I have to request refund? Why charge twice in first place?
| null |
2015-02-19 07:08:16 -0800
|
New York
|
Eastern Time (US & Canada)
|
568,425,564,282,998,800
|
negative
| 0.657
|
Customer Service Issue
| 0.657
|
United
| null |
alex_nieves
| null | 0
|
@united I'll be calling soon but going tomorrow like it shows on the app is not a good option
| null |
2015-02-19 07:03:10 -0800
|
Connecticut
|
Quito
|
568,424,596,657,078,300
|
negative
| 0.6619
|
Customer Service Issue
| 0.6619
|
United
| null |
TheClayFox
| null | 0
|
@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?
|
[0.0, 0.0]
|
2015-02-19 06:59:19 -0800
|
New York City (Silicon Alley)
|
Eastern Time (US & Canada)
|
568,424,482,764,931,100
|
positive
| 1
| null | null |
United
| null |
scout_mb
| null | 0
|
@united message sent. Thank you!
| null |
2015-02-19 06:58:52 -0800
| null |
Eastern Time (US & Canada)
|
568,424,307,031,805,950
|
negative
| 1
|
Can't Tell
| 0.687
|
United
| null |
promitsanyal
| null | 0
|
@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
| null |
2015-02-19 06:58:10 -0800
|
Bangalore
|
New Delhi
|
568,422,817,601,097,700
|
neutral
| 1
| null | null |
United
| null |
Cecilia_stories
| null | 0
|
@united THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ
| null |
2015-02-19 06:52:15 -0800
|
Luxembourg
|
Paris
|
568,422,622,922,469,400
|
neutral
| 1
| null | null |
United
| null |
Cecilia_stories
| null | 0
|
@united @AmericanAir THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ
| null |
2015-02-19 06:51:28 -0800
|
Luxembourg
|
Paris
|
568,421,732,157,161,500
|
negative
| 1
|
Late Flight
| 0.6726
|
United
| null |
jfmusial
| null | 0
|
@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?
| null |
2015-02-19 06:47:56 -0800
|
New York
|
Eastern Time (US & Canada)
|
568,419,711,521,841,150
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
Brennej
| null | 0
|
@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....
| null |
2015-02-19 06:39:54 -0800
| null | null |
568,418,165,853,540,350
|
negative
| 0.6481
|
Late Flight
| 0.3351
|
United
| null |
promitsanyal
| null | 0
|
@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead
| null |
2015-02-19 06:33:46 -0800
|
Bangalore
|
New Delhi
|
568,417,968,230,694,900
|
neutral
| 0.6554
| null | 0
|
United
| null |
Brennej
| null | 0
|
@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat
| null |
2015-02-19 06:32:58 -0800
| null | null |
568,417,151,176,060,900
|
negative
| 1
|
Cancelled Flight
| 0.6863
|
United
| null |
Brennej
| null | 0
|
@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless
| null |
2015-02-19 06:29:44 -0800
| null | null |
568,416,493,446,271,000
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Brennej
| null | 0
|
@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
| null |
2015-02-19 06:27:07 -0800
| null | null |
568,414,872,578,465,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MSLspeaks
| null | 0
|
@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
| null |
2015-02-19 06:20:40 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,413,096,940,666,900
|
negative
| 1
|
Flight Booking Problems
| 0.6657
|
United
| null |
AnneGillaspie
| null | 0
|
@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir
| null |
2015-02-19 06:13:37 -0800
|
Austin, TX
|
Mountain Time (US & Canada)
|
568,412,555,045,179,400
|
negative
| 1
|
Can't Tell
| 0.6381
|
United
| null |
ybenami
| null | 0
|
@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.
| null |
2015-02-19 06:11:28 -0800
|
California
|
Madrid
|
568,412,546,673,352,700
|
positive
| 0.663
| null | null |
United
| null |
DMSHIPMAN915
| null | 0
|
@united followed and messaged. Thanks so much for the help.
| null |
2015-02-19 06:11:26 -0800
|
Germany
| null |
568,411,566,233,804,800
|
neutral
| 0.6859
| null | 0
|
United
| null |
Stacycole
| null | 0
|
@united I did not. That's why I am VERY concerned.
| null |
2015-02-19 06:07:32 -0800
|
Wisconsin, ya know
|
Central Time (US & Canada)
|
568,411,504,497,856,500
|
negative
| 0.6614
|
Bad Flight
| 0.6614
|
United
| null |
jwcriner
| null | 0
|
@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
| null |
2015-02-19 06:07:17 -0800
|
raleigh, nc
|
Eastern Time (US & Canada)
|
568,408,759,019,524,100
|
negative
| 1
|
Can't Tell
| 0.6426
|
United
| null |
somstanley
| null | 0
|
@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
| null |
2015-02-19 05:56:23 -0800
|
Rosenberg, Texas
|
Central Time (US & Canada)
|
568,408,653,562,294,300
|
positive
| 0.6915
| null | null |
United
| null |
taylreduarte
| null | 0
|
@united Thanks JT
| null |
2015-02-19 05:55:58 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,406,334,787,457,000
|
neutral
| 1
| null | null |
United
| null |
Stacycole
| null | 0
|
@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help
| null |
2015-02-19 05:46:45 -0800
|
Wisconsin, ya know
|
Central Time (US & Canada)
|
568,405,095,060,099,100
|
positive
| 1
| null | null |
United
| null |
TheVintageDJ
| null | 0
|
@united Thank you! Off to LA to do something very special.
| null |
2015-02-19 05:41:49 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
568,401,790,250,700,800
|
negative
| 1
|
Bad Flight
| 0.6842
|
United
| null |
WhaddupWorld
| null | 0
|
@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.
| null |
2015-02-19 05:28:41 -0800
| null | null |
568,399,913,358,221,300
|
negative
| 0.6553
|
Customer Service Issue
| 0.3401
|
United
| null |
WeekendInParis
| null | 0
|
@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH
| null |
2015-02-19 05:21:14 -0800
| null |
Central Time (US & Canada)
|
568,396,209,091,702,800
|
negative
| 1
|
Flight Booking Problems
| 0.3474
|
United
| null |
RoyHalimMusic
| null | 0
|
.@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.
| null |
2015-02-19 05:06:31 -0800
|
CT • MINDLESS EP ON SALE! ⬇️
|
Pacific Time (US & Canada)
|
568,396,205,270,691,840
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jordanslott
| null | 0
|
@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.
| null |
2015-02-19 05:06:30 -0800
|
Jersey City, NJ
| null |
568,391,639,158,226,940
|
negative
| 0.6658
|
Flight Attendant Complaints
| 0.6658
|
United
| null |
llbeefpatties
| null | 0
|
@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed
| null |
2015-02-19 04:48:21 -0800
| null | null |
568,390,014,238,916,600
|
neutral
| 1
| null | null |
United
| null |
stylistadvocate
| null | 0
|
@united for a fee...
| null |
2015-02-19 04:41:54 -0800
|
Ratner Companies, Hair Cuttery
|
Eastern Time (US & Canada)
|
568,388,502,431,395,840
|
negative
| 1
|
Flight Booking Problems
| 0.6842
|
United
| null |
mlipschits
| null | 0
|
@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
| null |
2015-02-19 04:35:53 -0800
|
Jerusalem-London-Antwerp
| null |
568,385,303,267,782,660
|
neutral
| 0.6969
| null | 0
|
United
| null |
jchatelain
| null | 0
|
@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error "no active flight segments"
| null |
2015-02-19 04:23:11 -0800
|
Paris
|
Paris
|
568,383,474,303,959,040
|
neutral
| 1
| null | null |
United
| null |
dealswelike
| null | 0
|
@united any updates with the DOT looking at the united fares from London to the US from last week?
| null |
2015-02-19 04:15:54 -0800
|
New York
|
Central Time (US & Canada)
|
568,382,290,352,590,850
|
negative
| 0.7084
|
Flight Booking Problems
| 0.3618
|
United
| null |
swampynomo
| null | 0
|
@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.
| null |
2015-02-19 04:11:12 -0800
|
NJ/NYC
|
Eastern Time (US & Canada)
|
568,381,535,063,306,240
|
negative
| 1
|
Flight Booking Problems
| 0.6377
|
United
| null |
cwehrung
| null | 0
|
@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err "no segment in this"
| null |
2015-02-19 04:08:12 -0800
|
Paris
|
Paris
|
568,380,957,012,525,060
|
negative
| 1
|
Customer Service Issue
| 0.6933
|
United
| null |
souleyoga
| null | 0
|
@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!
| null |
2015-02-19 04:05:54 -0800
|
iPhone: 40.773155,-73.872490
|
Eastern Time (US & Canada)
|
568,380,302,114,086,900
|
negative
| 1
|
Customer Service Issue
| 0.6933
|
United
| null |
DMSHIPMAN915
| null | 0
|
@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.
| null |
2015-02-19 04:03:18 -0800
|
Germany
| null |
568,380,045,431,058,400
|
negative
| 0.6545
|
Flight Attendant Complaints
| 0.3477
|
United
| null |
jeremydilts
| null | 0
|
@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.
| null |
2015-02-19 04:02:17 -0800
| null |
Eastern Time (US & Canada)
|
568,379,326,678,368,260
|
positive
| 1
| null | null |
United
| null |
lalo_haros
| null | 0
|
@united Thank you!! 😊
| null |
2015-02-19 03:59:26 -0800
|
Monterrey
|
Mountain Time (US & Canada)
|
568,375,354,982,842,400
|
negative
| 0.6949
|
Flight Booking Problems
| 0.3681
|
United
| null |
souleyoga
| null | 0
|
@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
| null |
2015-02-19 03:43:39 -0800
|
iPhone: 40.773155,-73.872490
|
Eastern Time (US & Canada)
|
568,374,502,582,816,800
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
Enix23
| null | 0
|
@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?
| null |
2015-02-19 03:40:15 -0800
| null |
Atlantic Time (Canada)
|
568,372,335,012,679,700
|
neutral
| 0.6737
| null | 0
|
United
| null |
SteefFleur
| null | 0
|
@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM
| null |
2015-02-19 03:31:39 -0800
|
Amsterdam
| null |
568,371,161,484,161,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
TravelShopVT
| null | 0
|
@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
| null |
2015-02-19 03:26:59 -0800
| null |
Eastern Time (US & Canada)
|
568,370,280,415,899,650
|
negative
| 0.6381
|
Can't Tell
| 0.6381
|
United
| null |
AndrewEllestad
| null | 0
|
@united thx. Come hell or high water...
| null |
2015-02-19 03:23:29 -0800
|
Boise, Idaho
|
Mountain Time (US & Canada)
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.