tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,541,325,735,415,800
|
negative
| 1
|
Flight Attendant Complaints
| 0.3537
|
United
| null |
morrisls
| null | 0
|
@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.
| null |
2015-02-19 14:43:09 -0800
| null |
Quito
|
568,541,016,472,432,640
|
positive
| 1
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@united perfect! Thank you!
| null |
2015-02-19 14:41:55 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
568,540,843,323,338,750
|
negative
| 1
|
Customer Service Issue
| 0.3597
|
United
| null |
morrisls
| null | 0
|
@united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More.....
| null |
2015-02-19 14:41:14 -0800
| null |
Quito
|
568,539,224,770,637,800
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
BrianReinert1
| null | 0
|
@united smiling? NOT!!
|
[35.23908248, -120.64078264]
|
2015-02-19 14:34:48 -0800
|
Las Vegas & Atlanta
|
Eastern Time (US & Canada)
|
568,538,872,637,816,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
BrianReinert1
| null | 0
|
@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!
|
[35.23896405, -120.64046203]
|
2015-02-19 14:33:24 -0800
|
Las Vegas & Atlanta
|
Eastern Time (US & Canada)
|
568,538,044,703,178,750
|
neutral
| 0.7028
| null | 0
|
United
| null |
TheKevinDent
| null | 0
|
@united will I make it with the delay?
| null |
2015-02-19 14:30:07 -0800
|
Look behind you
|
Pacific Time (US & Canada)
|
568,537,219,822,010,400
|
negative
| 1
|
Customer Service Issue
| 0.6568
|
United
| null |
khigdon1
| null | 0
|
@united @bwood we'd prefer everyone hear our complaints amount your airline
| null |
2015-02-19 14:26:50 -0800
| null | null |
568,536,972,072,865,800
|
negative
| 0.6983
|
Can't Tell
| 0.6983
|
United
| null |
khigdon1
| null | 0
|
@united why do you bother surveying me!
| null |
2015-02-19 14:25:51 -0800
| null | null |
568,536,646,963,970,050
|
neutral
| 1
| null | null |
United
| null |
johndgraham
| null | 0
|
@united I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please.
| null |
2015-02-19 14:24:34 -0800
|
Madison, wi
|
Central Time (US & Canada)
|
568,536,634,058,084,350
|
negative
| 1
|
Late Flight
| 0.6452
|
United
| null |
khigdon1
| null | 0
|
@united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A
| null |
2015-02-19 14:24:31 -0800
| null | null |
568,536,558,279,594,000
|
neutral
| 0.3681
| null | 0
|
United
| null |
Jaytolchinsky
| null | 0
|
@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today
| null |
2015-02-19 14:24:13 -0800
| null |
Central Time (US & Canada)
|
568,535,677,027,029,000
|
negative
| 0.3404
|
Can't Tell
| 0.3404
|
United
| null |
Jaytolchinsky
| null | 0
|
@united Donna and Juan still the best in the United Club_ too bad UAL does not get it
| null |
2015-02-19 14:20:42 -0800
| null |
Central Time (US & Canada)
|
568,535,502,996,906,000
|
neutral
| 0.6458
| null | 0
|
United
| null |
TheKevinDent
| null | 0
|
@united I am on 1528 and my connecting flight is 909
| null |
2015-02-19 14:20:01 -0800
|
Look behind you
|
Pacific Time (US & Canada)
|
568,534,166,742,003,700
|
neutral
| 1
| null | null |
United
| null |
Rksshots
| null | 0
|
@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm
| null |
2015-02-19 14:14:42 -0800
|
San Diego, CA
| null |
568,534,107,875,119,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MSLspeaks
| null | 0
|
@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
| null |
2015-02-19 14:14:28 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,533,371,602,608,100
|
neutral
| 1
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@united can I access Frankfurt arrival lounge when I'm flying global first class?
| null |
2015-02-19 14:11:33 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
568,533,330,557,186,050
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Caraba10
| null | 0
|
@united keeps delaying my flight, horrible customer service
| null |
2015-02-19 14:11:23 -0800
| null | null |
568,532,825,281,937,400
|
positive
| 1
| null | null |
United
| null |
ccbbm82413
| null | 0
|
@united has the best pilots ever Thank you guys for the great trip #thatisall
| null |
2015-02-19 14:09:23 -0800
|
860
| null |
568,532,050,979,893,250
|
negative
| 0.6877
|
Flight Attendant Complaints
| 0.3576
|
United
| null |
adownie
| null | 0
|
@united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada?
| null |
2015-02-19 14:06:18 -0800
|
Somewhere west of Chicago
|
Central Time (US & Canada)
|
568,530,234,368,069,600
|
negative
| 1
|
Customer Service Issue
| 0.6566
|
United
| null |
jasonramer
| null | 0
|
@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.
| null |
2015-02-19 13:59:05 -0800
| null | null |
568,528,656,584,146,940
|
positive
| 0.6598
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@united I will thank you!
| null |
2015-02-19 13:52:49 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
568,527,517,910,319,100
|
positive
| 0.6712
| null | 0
|
United
| null |
jeggers
| null | 0
|
@united thanks for making sure they hear the message!
| null |
2015-02-19 13:48:17 -0800
|
BOS, SFO, NYC, ++
|
Eastern Time (US & Canada)
|
568,527,393,754,738,700
|
neutral
| 1
| null | null |
United
| null |
ada_dog
| null | 0
|
@united @NTrustOpen can i go #GolfUnited
| null |
2015-02-19 13:47:48 -0800
| null | null |
568,527,304,348,942,340
|
neutral
| 0.6733
| null | 0
|
United
| null |
TomWarrenburg
| null | 0
|
@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me
| null |
2015-02-19 13:47:26 -0800
|
America's Dairyland
| null |
568,527,292,135,133,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MissMcB76
| null | 0
|
@united I have and been denied! I called and got hung up on. Did speaks with manager on second call
| null |
2015-02-19 13:47:23 -0800
|
PA
| null |
568,526,386,249,351,200
|
negative
| 1
|
Can't Tell
| 0.6682
|
United
| null |
AgrippaInTheAir
| null | 0
|
@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK
| null |
2015-02-19 13:43:47 -0800
| null | null |
568,526,349,565,972,500
|
negative
| 1
|
Customer Service Issue
| 0.6533
|
United
| null |
deannachurch
| null | 0
|
@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.
| null |
2015-02-19 13:43:39 -0800
|
Silver Spring,MD
|
Pacific Time (US & Canada)
|
568,526,136,017,342,460
|
neutral
| 1
| null | null |
United
| null |
Gouwerijn
| null | 0
|
@united i would like to know if its possiable to checkin online or must it be done at Schiphol?
| null |
2015-02-19 13:42:48 -0800
|
Alphen aan den Rijn
|
Amsterdam
|
568,525,567,575,744,500
|
neutral
| 0.6522
| null | 0
|
United
| null |
RobCNYC
| null | 0
|
@united how do you go fr Silver Elite for two straight years to group 5 all the time? I get no group 2 but maybe 3 or 4? What's up?
| null |
2015-02-19 13:40:32 -0800
|
New York
|
Eastern Time (US & Canada)
|
568,524,550,251,479,040
|
negative
| 1
|
Customer Service Issue
| 0.7
|
United
| null |
rick4tkins
| null | 0
|
@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!
| null |
2015-02-19 13:36:30 -0800
| null | null |
568,522,747,501,895,700
|
neutral
| 1
| null | null |
United
| null |
skyjumper77
| null | 0
|
@united What delivery service do you use? I'd like to call them myself.
| null |
2015-02-19 13:29:20 -0800
| null | null |
568,522,028,627,533,800
|
negative
| 1
|
Customer Service Issue
| 0.3667
|
United
| null |
skyjumper77
| null | 0
|
@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.
| null |
2015-02-19 13:26:28 -0800
| null | null |
568,520,126,095,441,900
|
positive
| 0.6806
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
| null |
2015-02-19 13:18:55 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
568,519,880,711,872,500
|
positive
| 1
| null | null |
United
| null |
abigailedge
| null | 0
|
@united Thank you.
| null |
2015-02-19 13:17:56 -0800
|
Brighton, UK
|
London
|
568,516,490,405,679,100
|
positive
| 1
| null | null |
United
| null |
lucianosr83
| null | 0
|
@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats
| null |
2015-02-19 13:04:28 -0800
|
Brazil
| null |
568,516,063,001,853,950
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
galewolfe
| null | 0
|
@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?
| null |
2015-02-19 13:02:46 -0800
|
Hudson Valley, NY
|
Eastern Time (US & Canada)
|
568,515,696,197,439,500
|
negative
| 1
|
Bad Flight
| 0.3457
|
United
| null |
johndgraham
| null | 0
|
@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.
| null |
2015-02-19 13:01:19 -0800
|
Madison, wi
|
Central Time (US & Canada)
|
568,515,553,666,539,500
|
positive
| 1
| null | null |
United
| null |
harvblain
| null | 1
|
@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
| null |
2015-02-19 13:00:45 -0800
|
Chicago and an airplane
|
Central Time (US & Canada)
|
568,515,101,319,254,000
|
positive
| 1
| null | null |
United
| null |
christinerimay
| null | 0
|
@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!
| null |
2015-02-19 12:58:57 -0800
|
Someplace saving something
|
Eastern Time (US & Canada)
|
568,514,213,921,947,650
|
positive
| 1
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj
| null |
2015-02-19 12:55:25 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
568,513,007,849,840,640
|
positive
| 1
| null | null |
United
| null |
vmnkishore
| null | 0
|
@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
|
[40.71517211, -74.01453422]
|
2015-02-19 12:50:38 -0800
|
Mysore : London : New York
|
London
|
568,512,847,178,645,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
abigailedge
| null | 1
|
@united "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi
| null |
2015-02-19 12:49:59 -0800
|
Brighton, UK
|
London
|
568,511,969,335,984,100
|
negative
| 1
|
Flight Attendant Complaints
| 0.6559
|
United
| null |
Tamarabrams
| null | 0
|
@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.
| null |
2015-02-19 12:46:30 -0800
|
Arlington Virginia
|
Eastern Time (US & Canada)
|
568,509,763,048,357,900
|
negative
| 1
|
longlines
| 1
|
United
| null |
dandadams
| null | 0
|
@united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg
| null |
2015-02-19 12:37:44 -0800
|
bettendorf, ia
|
Mountain Time (US & Canada)
|
568,509,134,276,050,940
|
negative
| 1
|
Late Flight
| 0.6579
|
United
| null |
peteeustic
| null | 0
|
@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks
| null |
2015-02-19 12:35:14 -0800
| null | null |
568,508,151,852,458,000
|
negative
| 0.3401
|
Late Flight
| 0.3401
|
United
| null |
jttorrey
| null | 0
|
@united As it always is. Helps to communicate to customers.
| null |
2015-02-19 12:31:20 -0800
| null |
Pacific Time (US & Canada)
|
568,507,977,235,365,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
tcar
| null | 0
|
@united I'm not as sure as you are. http://t.co/HSMpbSF4UF
| null |
2015-02-19 12:30:38 -0800
|
Oak Park, IL
|
Central Time (US & Canada)
|
568,506,885,130,682,400
|
negative
| 1
|
Customer Service Issue
| 0.3659
|
United
| null |
blake_music
| null | 0
|
@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?
| null |
2015-02-19 12:26:18 -0800
|
Fort Wayne
|
Quito
|
568,506,797,805,318,140
|
positive
| 0.6488
| null | null |
United
| null |
DarinBrannon
| null | 0
|
@united thank you. I will address it with them
| null |
2015-02-19 12:25:57 -0800
|
Monett, MO
|
Central Time (US & Canada)
|
568,506,752,607,498,240
|
negative
| 0.6872
|
Customer Service Issue
| 0.6872
|
United
| null |
rick4tkins
| null | 0
|
@united problem is on laptop not phone
| null |
2015-02-19 12:25:46 -0800
| null | null |
568,505,228,062,023,700
|
negative
| 1
|
Can't Tell
| 0.6699
|
United
| null |
SandyPoole1
| null | 0
|
@united question - was given food vouchers but can't use on plane..how come
| null |
2015-02-19 12:19:43 -0800
| null | null |
568,503,887,113,498,600
|
neutral
| 0.6473
| null | 0
|
United
| null |
blake_music
| null | 0
|
@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.
| null |
2015-02-19 12:14:23 -0800
|
Fort Wayne
|
Quito
|
568,503,322,828,783,600
|
neutral
| 1
| null | null |
United
| null |
neecolelong
| null | 0
|
@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.
| null |
2015-02-19 12:12:09 -0800
|
Dallas/Eugene
|
Eastern Time (US & Canada)
|
568,503,174,413,226,000
|
negative
| 0.701
|
Can't Tell
| 0.701
|
United
| null |
newyorkwool
| null | 0
|
@united the wifi in the ewr lounge reminds me of the old days of dial up
| null |
2015-02-19 12:11:33 -0800
|
Birkenhead upon Hudson
|
Eastern Time (US & Canada)
|
568,503,120,130,658,300
|
negative
| 1
|
Customer Service Issue
| 0.6476
|
United
| null |
bwood
| null | 0
|
@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
|
[37.61907, -122.38607]
|
2015-02-19 12:11:20 -0800
|
San Diego
|
Pacific Time (US & Canada)
|
568,503,048,961,724,400
|
negative
| 0.6579
|
Customer Service Issue
| 0.6579
|
United
| null |
DaveGraf1965
| null | 0
|
@united too long for 140 characters
| null |
2015-02-19 12:11:03 -0800
| null |
Atlantic Time (Canada)
|
568,502,210,268,692,500
|
negative
| 1
|
Customer Service Issue
| 0.6869
|
United
| null |
hartgarfunkel
| null | 0
|
@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔
| null |
2015-02-19 12:07:43 -0800
|
iPhone: 40.732048,-73.994102
|
Pacific Time (US & Canada)
|
568,502,194,854,613,000
|
negative
| 0.6528
|
Bad Flight
| 0.328
|
United
| null |
rick4tkins
| null | 0
|
@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
| null |
2015-02-19 12:07:40 -0800
| null | null |
568,497,542,100,586,500
|
negative
| 1
|
Customer Service Issue
| 0.6781
|
United
| null |
rick4tkins
| null | 0
|
@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi
| null |
2015-02-19 11:49:10 -0800
| null | null |
568,496,673,237,930,000
|
negative
| 0.6906
|
Customer Service Issue
| 0.3457
|
United
| null |
skyjumper77
| null | 0
|
@united or did you mean 24-26?
| null |
2015-02-19 11:45:43 -0800
| null | null |
568,496,575,716,175,900
|
negative
| 0.6854
|
Can't Tell
| 0.3483
|
United
| null |
skyjumper77
| null | 0
|
@united has it been 4-6hrs yet?
| null |
2015-02-19 11:45:20 -0800
| null | null |
568,495,877,003,857,900
|
negative
| 1
|
Bad Flight
| 0.6747
|
United
| null |
rick4tkins
| null | 0
|
@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!
| null |
2015-02-19 11:42:33 -0800
| null | null |
568,494,813,655,527,400
|
negative
| 0.6316
|
Customer Service Issue
| 0.6316
|
United
| null |
changecollab
| null | 0
|
@United does a great job of answering public messages. Direct private messages, not so much.
| null |
2015-02-19 11:38:20 -0800
|
Columbus, Ohio
| null |
568,494,749,247,778,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
hartgarfunkel
| null | 0
|
@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
| null |
2015-02-19 11:38:04 -0800
|
iPhone: 40.732048,-73.994102
|
Pacific Time (US & Canada)
|
568,493,806,414,381,060
|
negative
| 0.6632
|
Customer Service Issue
| 0.3368
|
United
| null |
annricord
| null | 0
|
@united how's my refund coming along??
| null |
2015-02-19 11:34:20 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
568,493,336,698,490,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ItsAaronChriz
| null | 1
|
@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
| null |
2015-02-19 11:32:28 -0800
|
I'm just a kid from Oak Harbor
|
Pacific Time (US & Canada)
|
568,493,245,191,364,600
|
neutral
| 1
| null | null |
United
| null |
Gouwerijn
| null | 0
|
@united online inchecking able in the Netherlands (ams)?
| null |
2015-02-19 11:32:06 -0800
|
Alphen aan den Rijn
|
Amsterdam
|
568,493,225,788,510,200
|
negative
| 1
|
Can't Tell
| 0.6561
|
United
| null |
marinwino
| null | 0
|
@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown
| null |
2015-02-19 11:32:01 -0800
| null | null |
568,492,898,553,102,340
|
negative
| 0.6515
|
Bad Flight
| 0.6515
|
United
| null |
rick4tkins
| null | 0
|
@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
| null |
2015-02-19 11:30:43 -0800
| null | null |
568,491,094,327,078,900
|
neutral
| 1
| null | null |
United
| null |
CorettaBrowne
| null | 0
|
@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?
| null |
2015-02-19 11:23:33 -0800
|
Greater New York Area
|
Central Time (US & Canada)
|
568,490,726,419,517,440
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
SleazyC_
| null | 1
|
@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.
|
[37.61821986, -122.38745399]
|
2015-02-19 11:22:05 -0800
|
Bushwick, Bkln
|
Pacific Time (US & Canada)
|
568,489,967,808,327,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Dile___
| null | 0
|
@united Just saying the truth. You don't even an email! #2015
| null |
2015-02-19 11:19:05 -0800
| null |
Athens
|
568,487,509,958,774,800
|
negative
| 1
|
Late Flight
| 0.6804
|
United
| null |
pdxmucci
| null | 0
|
@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc
| null |
2015-02-19 11:09:19 -0800
|
Portland, OR
| null |
568,486,216,464,785,400
|
neutral
| 1
| null | null |
United
| null |
Spofforth58
| null | 0
|
@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?
| null |
2015-02-19 11:04:10 -0800
| null | null |
568,485,707,993,497,600
|
neutral
| 1
| null | null |
United
| null |
deaffriendlyUSA
| null | 0
|
@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H
| null |
2015-02-19 11:02:09 -0800
| null |
Arizona
|
568,484,777,336,172,540
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MissMcB76
| null | 1
|
@united we followed the baggage rules on your website and was still charges $150. But only going one way
| null |
2015-02-19 10:58:27 -0800
|
PA
| null |
568,484,603,658,420,200
|
negative
| 0.7044
|
Customer Service Issue
| 0.7044
|
United
| null |
vina_love
| null | 0
|
@united I sent you a dm hours ago
| null |
2015-02-19 10:57:46 -0800
|
ny
|
Quito
|
568,484,161,356,476,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
christinerimay
| null | 0
|
@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.
| null |
2015-02-19 10:56:00 -0800
|
Someplace saving something
|
Eastern Time (US & Canada)
|
568,482,353,254,928,400
|
neutral
| 1
| null | null |
United
| null |
Ssanchik
| null | 0
|
@united DM the conf # to you - did you receive it?
| null |
2015-02-19 10:48:49 -0800
| null | null |
568,481,989,776,564,200
|
negative
| 0.7069
|
Can't Tell
| 0.3583
|
United
| null |
MissMcB76
| null | 0
|
@united no it weighed 45.5 and it was the only checked bag
| null |
2015-02-19 10:47:22 -0800
|
PA
| null |
568,481,405,681,999,900
|
neutral
| 1
| null | null |
United
| null |
ljsbrooks
| null | 0
|
@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.
| null |
2015-02-19 10:45:03 -0800
| null | null |
568,479,942,146,707,460
|
negative
| 1
|
Can't Tell
| 0.6663
|
United
| null |
jenny0z
| null | 0
|
@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks
| null |
2015-02-19 10:39:14 -0800
|
new york city
| null |
568,476,370,130,628,600
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
njsummerBREEze
| null | 1
|
@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!
| null |
2015-02-19 10:25:03 -0800
| null |
Central Time (US & Canada)
|
568,475,497,275,002,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
peteeustic
| null | 0
|
@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet.
| null |
2015-02-19 10:21:34 -0800
| null | null |
568,475,039,680,434,200
|
negative
| 1
|
Can't Tell
| 0.6474
|
United
| null |
marmaidz
| null | 0
|
@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
| null |
2015-02-19 10:19:45 -0800
| null |
Hawaii
|
568,474,931,207,352,300
|
positive
| 0.6842
| null | 0
|
United
| null |
LeanneComedy
| null | 0
|
@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)
|
[35.8924655, -84.19243176]
|
2015-02-19 10:19:20 -0800
| null |
Eastern Time (US & Canada)
|
568,474,866,753,667,100
|
negative
| 1
|
Can't Tell
| 0.6578
|
United
| null |
MissMcB76
| null | 0
|
@united I have been denied. Not sure how you charge $150 one way then $25 on way hime
| null |
2015-02-19 10:19:04 -0800
|
PA
| null |
568,473,862,083,461,100
|
neutral
| 0.6614
| null | 0
|
United
| null |
jaredmatfess
| null | 1
|
@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?
| null |
2015-02-19 10:15:05 -0800
|
iPhone: 41.871374,-72.497792
|
Eastern Time (US & Canada)
|
568,473,140,654,788,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
souleyoga
| null | 0
|
@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!
| null |
2015-02-19 10:12:13 -0800
|
iPhone: 40.773155,-73.872490
|
Eastern Time (US & Canada)
|
568,471,651,114,811,400
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
Jewelsia26
| null | 0
|
@united Case ID 8544484
| null |
2015-02-19 10:06:17 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,471,227,418,832,900
|
neutral
| 1
| null | null |
United
| null |
iamtedking
| null | 0
|
@united no, I have a pricey Chase Mileage Plus CC.
| null |
2015-02-19 10:04:36 -0800
| null |
Eastern Time (US & Canada)
|
568,469,807,189,790,700
|
negative
| 1
|
Bad Flight
| 0.6967
|
United
| null |
ResearchDad
| null | 0
|
@united your Airbus a320 seats are awful. They don't recline.
| null |
2015-02-19 09:58:58 -0800
|
usa
|
Arizona
|
568,469,582,295,380,000
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
nicolasmm
| null | 0
|
@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
| null |
2015-02-19 09:58:04 -0800
| null |
Central Time (US & Canada)
|
568,468,959,663,489,000
|
positive
| 1
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@United great way to start my vacation with an on time departure! Looking forward to my global first class suite!
| null |
2015-02-19 09:55:36 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
568,468,732,441,276,400
|
neutral
| 1
| null | null |
United
| null |
danteusa1
| null | 0
|
@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn
| null |
2015-02-19 09:54:42 -0800
| null | null |
568,468,724,048,646,140
|
negative
| 1
|
Late Flight
| 0.6854
|
United
| null |
Brennej
| null | 0
|
@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry
| null |
2015-02-19 09:54:40 -0800
| null | null |
568,468,409,471,492,100
|
positive
| 0.6632
| null | 0
|
United
| null |
canmoregolfer
| null | 0
|
@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
| null |
2015-02-19 09:53:25 -0800
| null | null |
568,468,054,306,193,400
|
positive
| 0.6544
| null | null |
United
| null |
BTMarleyCoffee
| null | 0
|
@united that would be great
| null |
2015-02-19 09:52:00 -0800
|
Denver Colorado
|
Mountain Time (US & Canada)
|
568,466,895,554,408,450
|
neutral
| 0.6714
| null | 0
|
United
| null |
PaulBEsteves
| null | 0
|
@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?
| null |
2015-02-19 09:47:24 -0800
|
Brooklyn
|
Eastern Time (US & Canada)
|
568,466,673,990,307,840
|
negative
| 1
|
Late Flight
| 0.6949
|
United
| null |
theo
| null | 0
|
@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am
| null |
2015-02-19 09:46:31 -0800
|
São Paulo / Brasil
|
Brasilia
|
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