tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,600,380,977,893,400
|
neutral
| 0.6809
| null | 0
|
United
| null |
jnay777
| null | 0
|
@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt
| null |
2015-02-19 18:37:49 -0800
| null | null |
568,600,144,406,568,960
|
negative
| 0.687
|
Late Flight
| 0.687
|
United
| null |
RobBogart
| null | 0
|
@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!
| null |
2015-02-19 18:36:53 -0800
|
DC/SF/BFLO
| null |
568,599,168,949,887,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
RobBogart
| null | 0
|
@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN
| null |
2015-02-19 18:33:00 -0800
|
DC/SF/BFLO
| null |
568,598,412,544,704,500
|
neutral
| 1
| null | null |
United
| null |
mom23185
| null | 0
|
@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!
| null |
2015-02-19 18:30:00 -0800
| null | null |
568,597,262,378,655,740
|
negative
| 1
|
Late Flight
| 0.6845
|
United
| null |
J_Okayy
| null | 0
|
@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
| null |
2015-02-19 18:25:26 -0800
| null |
Eastern Time (US & Canada)
|
568,597,062,104,813,600
|
negative
| 1
|
Flight Attendant Complaints
| 0.3407
|
United
| null |
SherryanneMeyer
| null | 0
|
@united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?
| null |
2015-02-19 18:24:38 -0800
|
Allentown, PA
|
Eastern Time (US & Canada)
|
568,596,833,439,760,400
|
negative
| 1
|
Customer Service Issue
| 0.6768
|
United
| null |
LimeLiberator
| null | 0
|
@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.
| null |
2015-02-19 18:23:43 -0800
|
sunnyvale, ca
|
Pacific Time (US & Canada)
|
568,596,065,882,017,800
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
HILL_PARTYofone
| null | 1
|
@united I'm in Denver, my bag is in San Jose. See something wrong here.
| null |
2015-02-19 18:20:40 -0800
|
Omaha, NE
|
Central Time (US & Canada)
|
568,595,828,232,863,740
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
J_Okayy
| null | 0
|
@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
| null |
2015-02-19 18:19:44 -0800
| null |
Eastern Time (US & Canada)
|
568,594,708,177,555,460
|
negative
| 1
|
Can't Tell
| 0.3587
|
United
| null |
abecohenj
| null | 0
|
@united playing hide and seek with the gate. "We can't find it, it should only be a few more minutes."
| null |
2015-02-19 18:15:17 -0800
| null |
Eastern Time (US & Canada)
|
568,594,180,014,014,460
|
negative
| 0.7141
|
Late Flight
| 0.7141
|
United
| null |
J_Okayy
| null | 0
|
@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.
| null |
2015-02-19 18:13:11 -0800
| null |
Eastern Time (US & Canada)
|
568,593,365,601,820,700
|
neutral
| 0.6814
| null | null |
United
| null |
viahailey
| null | 0
|
@united your flights are really cheap what's the catch
|
[38.21327338, -85.76378195]
|
2015-02-19 18:09:56 -0800
|
Louisville, KY.
| null |
568,592,520,659,267,600
|
neutral
| 0.6709
| null | 0
|
United
| null |
jnay777
| null | 0
|
@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me
| null |
2015-02-19 18:06:35 -0800
| null | null |
568,591,705,802,469,400
|
negative
| 1
|
Customer Service Issue
| 0.6572
|
United
| null |
acmejla
| null | 1
|
@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X
|
[38.94549594, -77.45193731]
|
2015-02-19 18:03:21 -0800
|
Carmel, IN
|
Eastern Time (US & Canada)
|
568,591,278,805,528,600
|
negative
| 1
|
Late Flight
| 0.6831
|
United
| null |
udontknowmam
| null | 0
|
@united stop picking on us #CLE http://t.co/VTqE8m1L3i
|
[0.0, 0.0]
|
2015-02-19 18:01:39 -0800
|
Cleveland
|
Eastern Time (US & Canada)
|
568,591,158,777,122,800
|
negative
| 1
|
Flight Booking Problems
| 0.6863
|
United
| null |
MrJADMIX
| null | 0
|
@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff
| null |
2015-02-19 18:01:10 -0800
| null | null |
568,590,189,582,536,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
abecohenj
| null | 0
|
@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!
| null |
2015-02-19 17:57:19 -0800
| null |
Eastern Time (US & Canada)
|
568,589,551,477,887,000
|
negative
| 1
|
Late Flight
| 0.671
|
United
| null |
JenniferWalshPR
| null | 0
|
@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF
| null |
2015-02-19 17:54:47 -0800
|
Houston
|
Central Time (US & Canada)
|
568,589,359,034,859,500
|
positive
| 1
| null | null |
United
| null |
darrylwalter
| null | 0
|
@united Leaving soon. Thanks!
|
[40.77395906, -73.8746932]
|
2015-02-19 17:54:01 -0800
|
ÜT: 38.988512,-77.161145
|
Eastern Time (US & Canada)
|
568,589,019,925,368,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
abecohenj
| null | 0
|
@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
| null |
2015-02-19 17:52:40 -0800
| null |
Eastern Time (US & Canada)
|
568,588,791,830,736,900
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
MyRxs
| null | 0
|
@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.
| null |
2015-02-19 17:51:46 -0800
| null | null |
568,588,522,069,733,400
|
neutral
| 1
| null | null |
United
| null |
yuethomas
| null | 0
|
@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?
| null |
2015-02-19 17:50:42 -0800
|
San Jose, CA
|
Pacific Time (US & Canada)
|
568,587,181,264,146,400
|
negative
| 1
|
Bad Flight
| 0.3659
|
United
| null |
BlessedByACohen
| null | 0
|
@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
| null |
2015-02-19 17:45:22 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,585,421,518,544,900
|
negative
| 1
|
Late Flight
| 0.6598
|
United
| null |
dmb41shows
| null | 0
|
@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me
| null |
2015-02-19 17:38:22 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,584,434,376,577,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
takwind_
| null | 1
|
@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?
| null |
2015-02-19 17:34:27 -0800
|
New York | Nomad
|
Eastern Time (US & Canada)
|
568,584,104,641,368,060
|
negative
| 1
|
Customer Service Issue
| 0.704
|
United
| null |
MeYoItsMe
| null | 0
|
@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!
| null |
2015-02-19 17:33:08 -0800
| null | null |
568,583,773,794,799,600
|
negative
| 0.6925
|
Flight Attendant Complaints
| 0.3733
|
United
| null |
SeanLansing
| null | 0
|
.@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?
| null |
2015-02-19 17:31:50 -0800
|
Arlington, VA
|
Central Time (US & Canada)
|
568,583,360,811,016,200
|
neutral
| 1
| null | null |
United
| null |
MissMcB76
| null | 0
|
@united sent DM's
| null |
2015-02-19 17:30:11 -0800
|
PA
| null |
568,582,924,729,073,660
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
dmb41shows
| null | 1
|
@united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL
| null |
2015-02-19 17:28:27 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,582,403,670,851,600
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
BakerRGrant
| null | 1
|
@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
| null |
2015-02-19 17:26:23 -0800
|
Minnetonka
|
Central Time (US & Canada)
|
568,580,515,013,398,500
|
negative
| 1
|
Late Flight
| 0.6749
|
United
| null |
dmb41shows
| null | 0
|
@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?
| null |
2015-02-19 17:18:53 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,579,388,704,292,860
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
BrianReinert1
| null | 1
|
@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?
|
[37.63404103, -122.40313084]
|
2015-02-19 17:14:24 -0800
|
Las Vegas & Atlanta
|
Eastern Time (US & Canada)
|
568,578,571,129,761,800
|
negative
| 0.6988
|
Late Flight
| 0.3695
|
United
| null |
Stephurnee
| null | 0
|
@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.
| null |
2015-02-19 17:11:09 -0800
|
nyc
|
Atlantic Time (Canada)
|
568,577,596,172,009,500
|
negative
| 1
|
Can't Tell
| 0.6563
|
United
| null |
dmb41shows
| null | 0
|
@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!
| null |
2015-02-19 17:07:17 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,576,763,212,619,800
|
negative
| 1
|
Flight Booking Problems
| 0.7052
|
United
| null |
gambajosh
| null | 0
|
@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk
| null |
2015-02-19 17:03:58 -0800
|
Jacksonville Beach, FL
|
Tehran
|
568,576,245,027,336,200
|
negative
| 1
|
Late Flight
| 0.6765
|
United
| null |
MeYoItsMe
| null | 0
|
@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.
| null |
2015-02-19 17:01:55 -0800
| null | null |
568,575,520,406,765,600
|
neutral
| 1
| null | null |
United
| null |
GDClearedToLand
| null | 0
|
@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201
| null |
2015-02-19 16:59:02 -0800
| null | null |
568,575,427,742,011,400
|
negative
| 1
|
Cancelled Flight
| 0.658
|
United
| null |
pvb29
| null | 0
|
@united silence is very telling
| null |
2015-02-19 16:58:40 -0800
| null | null |
568,575,417,650,679,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
brendanfinn
| null | 1
|
@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2
| null |
2015-02-19 16:58:37 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,574,762,433,138,700
|
neutral
| 1
| null | null |
United
| null |
tdawghill
| null | 0
|
@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??
| null |
2015-02-19 16:56:01 -0800
|
San Francisco
| null |
568,574,249,553,637,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
gambajosh
| null | 0
|
@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5
| null |
2015-02-19 16:53:59 -0800
|
Jacksonville Beach, FL
|
Tehran
|
568,574,188,086,296,600
|
negative
| 1
|
Bad Flight
| 0.6761
|
United
| null |
pongchmp
| null | 1
|
@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM
| null |
2015-02-19 16:53:44 -0800
| null |
Eastern Time (US & Canada)
|
568,574,174,677,114,900
|
neutral
| 0.6433
| null | null |
United
| null |
GDClearedToLand
| null | 0
|
@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p
| null |
2015-02-19 16:53:41 -0800
| null | null |
568,574,014,505,029,600
|
negative
| 1
|
Customer Service Issue
| 0.6559
|
United
| null |
gambajosh
| null | 0
|
@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK
| null |
2015-02-19 16:53:03 -0800
|
Jacksonville Beach, FL
|
Tehran
|
568,573,889,359,556,600
|
positive
| 0.6526
| null | null |
United
| null |
constantlearne1
| null | 0
|
@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?
| null |
2015-02-19 16:52:33 -0800
| null | null |
568,573,570,114,134,000
|
negative
| 1
|
Late Flight
| 0.6989
|
United
| null |
MeYoItsMe
| null | 0
|
@united 50 minute wait...still at the gate with a broken jetway. Might miss connection
| null |
2015-02-19 16:51:17 -0800
| null | null |
568,573,387,817,291,800
|
negative
| 0.6694
|
Can't Tell
| 0.3779
|
United
| null |
RobCNYC
| null | 0
|
“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.
| null |
2015-02-19 16:50:33 -0800
|
New York
|
Eastern Time (US & Canada)
|
568,572,835,666,522,100
|
neutral
| 0.6485
| null | 0
|
United
| null |
dwrichy
| null | 0
|
@united in Bogota with no wallet is no fun. :-(
| null |
2015-02-19 16:48:22 -0800
| null |
Eastern Time (US & Canada)
|
568,572,753,403,650,050
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
dwrichy
| null | 0
|
@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.
| null |
2015-02-19 16:48:02 -0800
| null |
Eastern Time (US & Canada)
|
568,572,666,178,883,600
|
negative
| 0.6856
|
Late Flight
| 0.3593
|
United
| null |
cptrice
| null | 0
|
@united one hour after departure time and still no update!
|
[39.99869322, -82.88004055]
|
2015-02-19 16:47:41 -0800
|
Chicago
| null |
568,571,642,265,227,260
|
negative
| 1
|
Customer Service Issue
| 0.6848
|
United
| null |
pvb29
| null | 0
|
@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger
| null |
2015-02-19 16:43:37 -0800
| null | null |
568,570,905,690,898,400
|
negative
| 1
|
longlines
| 0.6632
|
United
| null |
MeYoItsMe
| null | 0
|
@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?
| null |
2015-02-19 16:40:42 -0800
| null | null |
568,568,938,960,805,900
|
negative
| 1
|
Late Flight
| 0.661
|
United
| null |
ChicagoEvan
| null | 1
|
@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!
| null |
2015-02-19 16:32:53 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,568,593,262,231,550
|
positive
| 0.6701
| null | null |
United
| null |
fatmanscoop
| null | 0
|
@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU
| null |
2015-02-19 16:31:30 -0800
|
Everywhere!
|
Eastern Time (US & Canada)
|
568,568,197,147,799,550
|
negative
| 1
|
Late Flight
| 0.6613
|
United
| null |
MeYoItsMe
| null | 0
|
@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother
| null |
2015-02-19 16:29:56 -0800
| null | null |
568,567,425,106,628,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Jaytolchinsky
| null | 0
|
@united look at the Twitter history - as usual service non existent
| null |
2015-02-19 16:26:52 -0800
| null |
Central Time (US & Canada)
|
568,567,048,801,906,700
|
positive
| 0.65
| null | null |
United
| null |
changecollab
| null | 0
|
@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.
| null |
2015-02-19 16:25:22 -0800
|
Columbus, Ohio
| null |
568,566,729,992,847,360
|
neutral
| 0.6742
| null | null |
United
| null |
dr_spencer
| null | 0
|
@united I will give it a couple more weeks. Thank you.
| null |
2015-02-19 16:24:06 -0800
|
Nicaragua
|
Central America
|
568,565,044,994,158,600
|
negative
| 1
|
Cancelled Flight
| 0.3711
|
United
| null |
Czone12
| null | 1
|
@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more
|
[37.99311597, -84.52114659]
|
2015-02-19 16:17:24 -0800
|
lexington KY
| null |
568,564,957,740,175,360
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
hstark
| null | 0
|
@united How is this considered "on time" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr
| null |
2015-02-19 16:17:04 -0800
|
NY
|
Quito
|
568,564,799,593,820,160
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Czone12
| null | 0
|
@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…
|
[37.99311597, -84.52114659]
|
2015-02-19 16:16:26 -0800
|
lexington KY
| null |
568,564,757,172,764,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
fatabdula
| null | 0
|
@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.
| null |
2015-02-19 16:16:16 -0800
| null |
Eastern Time (US & Canada)
|
568,564,675,312,545,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
acmejla
| null | 0
|
@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail
| null |
2015-02-19 16:15:56 -0800
|
Carmel, IN
|
Eastern Time (US & Canada)
|
568,564,485,457,252,350
|
negative
| 1
|
longlines
| 1
|
United
| null |
dmb41shows
| null | 0
|
@united still sitting here waiting for a plane....4 hours wasted
| null |
2015-02-19 16:15:11 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,564,006,329,434,100
|
positive
| 0.6715
| null | 0
|
United
| null |
PaulBEsteves
| null | 0
|
@united thanks for the help. Wish the phone reps could be so accomidating
| null |
2015-02-19 16:13:17 -0800
|
Brooklyn
|
Eastern Time (US & Canada)
|
568,563,494,313,857,000
|
negative
| 1
|
longlines
| 1
|
United
| null |
whyyylie
| null | 0
|
@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail
| null |
2015-02-19 16:11:15 -0800
| null | null |
568,563,462,995,099,650
|
negative
| 0.6702
|
Late Flight
| 0.6702
|
United
| null |
cptrice
| null | 0
|
@united an update on flight 5979 would be great!
|
[39.99838284, -82.88068344]
|
2015-02-19 16:11:07 -0800
|
Chicago
| null |
568,562,804,837,490,700
|
negative
| 1
|
Flight Attendant Complaints
| 0.6632
|
United
| null |
omerrana
| null | 0
|
@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
| null |
2015-02-19 16:08:30 -0800
|
Dallas, TX
|
Pacific Time (US & Canada)
|
568,562,765,654,159,360
|
negative
| 0.6639
|
Bad Flight
| 0.6639
|
United
| null |
Caraba10
| null | 0
|
@united what is the problem with your flights to ny today
| null |
2015-02-19 16:08:21 -0800
| null | null |
568,562,718,854,111,200
|
negative
| 1
|
Can't Tell
| 0.3608
|
United
| null |
AlexandraLeahP
| null | 0
|
@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
| null |
2015-02-19 16:08:10 -0800
| null | null |
568,562,613,040,197,600
|
negative
| 1
|
longlines
| 0.3593
|
United
| null |
Depeche007
| null | 1
|
@united Your boarding process sucks. You should learn from @SouthwestAir
| null |
2015-02-19 16:07:44 -0800
|
Chicago, Illinois
|
Central Time (US & Canada)
|
568,562,512,284,659,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
nivekt13
| null | 1
|
@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail
| null |
2015-02-19 16:07:20 -0800
|
htx
| null |
568,561,858,875,142,140
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
skyjumper77
| null | 0
|
@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!
| null |
2015-02-19 16:04:45 -0800
| null | null |
568,561,041,774,231,550
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ellenrayrx
| null | 0
|
@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!
| null |
2015-02-19 16:01:30 -0800
|
Irvine, CA
| null |
568,560,510,896,963,600
|
negative
| 1
|
longlines
| 0.3644
|
United
| null |
MeYoItsMe
| null | 1
|
@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place
| null |
2015-02-19 15:59:23 -0800
| null | null |
568,560,083,103,137,800
|
negative
| 1
|
Customer Service Issue
| 0.6697
|
United
| null |
whyyylie
| null | 0
|
@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working
| null |
2015-02-19 15:57:41 -0800
| null | null |
568,559,680,894,550,000
|
positive
| 1
| null | null |
United
| null |
dschach
| null | 0
|
@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.
| null |
2015-02-19 15:56:05 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,558,728,263,254,000
|
negative
| 1
|
Can't Tell
| 0.6559
|
United
| null |
cheryllynnregan
| null | 0
|
@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.
| null |
2015-02-19 15:52:18 -0800
|
USA
|
Eastern Time (US & Canada)
|
568,558,478,039,625,700
|
negative
| 1
|
Lost Luggage
| 0.6706
|
United
| null |
smorg73
| null | 1
|
@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved
| null |
2015-02-19 15:51:19 -0800
| null | null |
568,558,135,637,463,040
|
positive
| 0.6634
| null | null |
United
| null |
TonyLauro
| null | 0
|
@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)
| null |
2015-02-19 15:49:57 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
568,558,050,635,747,300
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
pvb29
| null | 0
|
@united are you telling me that you are now Cancelled Flighting my flight ??
| null |
2015-02-19 15:49:37 -0800
| null | null |
568,557,220,473,884,700
|
negative
| 0.6976
|
Bad Flight
| 0.3573
|
United
| null |
Matt_W_Scott
| null | 0
|
@united would be hard to be worse than last time but I'm sure you'll give it a shot
| null |
2015-02-19 15:46:19 -0800
| null |
Amsterdam
|
568,556,636,068,921,340
|
positive
| 0.6703
| null | null |
United
| null |
dschach
| null | 0
|
@united Thank you for the Delta transfer. Will my bags go too?
| null |
2015-02-19 15:43:59 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,556,238,012,678,140
|
positive
| 0.6565
| null | null |
United
| null |
SonyaSloanMD
| null | 0
|
“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!
| null |
2015-02-19 15:42:25 -0800
|
Houston, TX, USA
|
Central Time (US & Canada)
|
568,555,130,624,217,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
dmb41shows
| null | 0
|
@united service staff to is less than friendly!
| null |
2015-02-19 15:38:01 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,555,022,209,847,300
|
neutral
| 0.6291
| null | 0
|
United
| null |
dmb41shows
| null | 0
|
@united happens every time in and out of Newark.
| null |
2015-02-19 15:37:35 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,553,155,937,452,000
|
negative
| 0.6368
|
Late Flight
| 0.3255
|
United
| null |
dschach
| null | 0
|
@united Can you transfer my bags too?
| null |
2015-02-19 15:30:10 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,553,014,786,547,700
|
negative
| 1
|
Late Flight
| 0.3638
|
United
| null |
bryandey
| null | 1
|
@united I am a comedian and I promise I will make fun of you on stage tonight.
| null |
2015-02-19 15:29:36 -0800
|
Texan in Los Angeles
| null |
568,552,943,005,224,960
|
negative
| 1
|
Can't Tell
| 0.3392
|
United
| null |
marylkrupa
| null | 0
|
@united tried to and got through the whole 2,000 characters and I was not even done.
| null |
2015-02-19 15:29:19 -0800
|
Detroit, Michigan
| null |
568,552,711,840,358,400
|
positive
| 0.6563
| null | 0
|
United
| null |
Clashysass
| null | 0
|
@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
| null |
2015-02-19 15:28:24 -0800
|
Somerville, MA
| null |
568,552,347,812,524,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
johndgraham
| null | 0
|
@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq
| null |
2015-02-19 15:26:57 -0800
|
Madison, wi
|
Central Time (US & Canada)
|
568,549,214,696,935,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
lskingdavis
| null | 0
|
@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
| null |
2015-02-19 15:14:30 -0800
| null | null |
568,549,060,103,135,200
|
positive
| 1
| null | null |
United
| null |
annricord
| null | 0
|
@united @annricord Great! Appreciate it😊
| null |
2015-02-19 15:13:53 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
568,548,205,421,563,900
|
positive
| 1
| null | null |
United
| null |
jasemccarty
| null | 0
|
@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)
| null |
2015-02-19 15:10:29 -0800
|
BTR/DCA/IAD/MSY - etc
|
Central Time (US & Canada)
|
568,547,227,527,819,260
|
positive
| 1
| null | null |
United
| null |
QuinnPJ
| null | 0
|
@united thanks! Everything a-ok now.
| null |
2015-02-19 15:06:36 -0800
|
San Juan Capistrano
|
Arizona
|
568,547,007,003,955,200
|
positive
| 1
| null | null |
United
| null |
hartgarfunkel
| null | 0
|
@united DM sent. Thanks so much for the strong customer service!!
| null |
2015-02-19 15:05:44 -0800
|
iPhone: 40.732048,-73.994102
|
Pacific Time (US & Canada)
|
568,545,648,284,340,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
dschach
| null | 0
|
@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce
| null |
2015-02-19 15:00:20 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,544,738,032,242,700
|
positive
| 0.3548
| null | 0
|
United
| null |
TomWarrenburg
| null | 0
|
@united ok thanks. I sent you a DM too. You can disregard that.
| null |
2015-02-19 14:56:43 -0800
|
America's Dairyland
| null |
568,542,661,684,015,100
|
positive
| 1
| null | null |
United
| null |
triathlete06
| null | 0
|
@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉
| null |
2015-02-19 14:48:28 -0800
| null |
Seoul
|
568,541,544,506,114,050
|
negative
| 1
|
longlines
| 0.6762
|
United
| null |
JFED15
| null | 0
|
@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!
| null |
2015-02-19 14:44:01 -0800
| null | null |
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