tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,803,218,488,033,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Selcukatli
| null | 0
|
@united is a money sucking airline with terrible terrible customer service
| null |
2015-02-20 08:03:49 -0800
|
San Francisco
|
Eastern Time (US & Canada)
|
568,803,061,361,025,000
|
negative
| 1
|
Customer Service Issue
| 0.3579
|
United
| null |
MattFrederick00
| null | 0
|
@united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit.
| null |
2015-02-20 08:03:12 -0800
| null | null |
568,803,013,487,276,000
|
neutral
| 0.7026
| null | 0
|
United
| null |
ThePappaShacks
| null | 0
|
@united Will you be issuing an exception policy for Denver for this weekend?
| null |
2015-02-20 08:03:00 -0800
|
Denver
| null |
568,802,906,280,845,300
|
neutral
| 0.6856
| null | 0
|
United
| null |
jbone3353
| null | 0
|
@united I need a breakdown of what the "international surcharge" on my flights cover. Please help
| null |
2015-02-20 08:02:35 -0800
| null |
Pacific Time (US & Canada)
|
568,802,044,309,430,300
|
negative
| 1
|
Customer Service Issue
| 0.3608
|
United
| null |
MattRockman1
| null | 0
|
@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers
| null |
2015-02-20 07:59:09 -0800
| null |
New Caledonia
|
568,802,013,196,242,940
|
negative
| 1
|
Can't Tell
| 0.687
|
United
|
negative
|
katieclaytonn
|
Can't Tell
| 0
|
@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed
| null |
2015-02-20 07:59:02 -0800
| null |
Central Time (US & Canada)
|
568,801,885,567,606,800
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
thejoemadison
| null | 0
|
@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail
| null |
2015-02-20 07:58:32 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
568,801,561,377,439,740
|
neutral
| 1
| null | null |
United
| null |
Easy_E_
| null | 0
|
@united flight #1051 on 2/23. Thx
| null |
2015-02-20 07:57:14 -0800
|
Tri State NY area...
|
Eastern Time (US & Canada)
|
568,801,535,662,166,000
|
neutral
| 0.6596
| null | 0
|
United
| null |
tjny753
| null | 0
|
@united Based on suggestions from other passengers I have a rental car on standby for 11:30. One way or another will be leaving then.
| null |
2015-02-20 07:57:08 -0800
|
Elmira, NY
| null |
568,801,442,770,743,300
|
negative
| 0.6591
|
Lost Luggage
| 0.6591
|
United
| null |
JackieSken
| null | 0
|
@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....
| null |
2015-02-20 07:56:46 -0800
|
Ottawa, ON
|
Eastern Time (US & Canada)
|
568,801,277,984,944,100
|
negative
| 1
|
Bad Flight
| 0.708
|
United
| null |
bmbhawk
| null | 0
|
@united no wifi on flight ua688. SF to ORD. Really? Wow
| null |
2015-02-20 07:56:07 -0800
| null | null |
568,801,276,416,401,400
|
neutral
| 1
| null | null |
United
| null |
ExterionMediaNI
| null | 2
|
@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS
| null |
2015-02-20 07:56:06 -0800
|
Northern Ireland
|
London
|
568,800,974,632,050,700
|
negative
| 1
|
Can't Tell
| 0.6791
|
United
| null |
SLrnS
| null | 0
|
@united is the worst http://t.co/27aitZl6nd
| null |
2015-02-20 07:54:54 -0800
|
New York, NY
| null |
568,800,389,903,962,100
|
negative
| 1
|
Cancelled Flight
| 0.3467
|
United
| null |
Azraellius
| null | 0
|
@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather
| null |
2015-02-20 07:52:35 -0800
|
Orlando, FL
|
Eastern Time (US & Canada)
|
568,797,966,489,690,100
|
negative
| 1
|
Late Flight
| 0.6832
|
United
| null |
Azraellius
| null | 0
|
@united no because you will charge me or delay me further. United 1612 still waiting.
| null |
2015-02-20 07:42:57 -0800
|
Orlando, FL
|
Eastern Time (US & Canada)
|
568,797,800,743,313,400
|
neutral
| 1
| null | null |
United
| null |
derwiki
| null | 0
|
@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)
| null |
2015-02-20 07:42:18 -0800
|
san francisco
| null |
568,797,413,529,538,560
|
neutral
| 0.6582
| null | 0
|
United
| null |
MrsHeyGil
| null | 0
|
@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?
| null |
2015-02-20 07:40:45 -0800
|
Obersulzbach, Germany
|
Quito
|
568,797,401,772,892,160
|
negative
| 1
|
Flight Attendant Complaints
| 0.3474
|
United
| null |
sbellfi4
| null | 0
|
@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room
| null |
2015-02-20 07:40:42 -0800
|
Ottawa, ON
|
Eastern Time (US & Canada)
|
568,796,113,081,376,800
|
negative
| 0.6297
|
Cancelled Flight
| 0.6297
|
United
| null |
blastedgtl
| null | 0
|
@united my flight Cancelled Flightled new flight 5012 hopefully will not.
| null |
2015-02-20 07:35:35 -0800
| null |
Quito
|
568,795,875,612,463,100
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
blastedgtl
| null | 0
|
@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.
| null |
2015-02-20 07:34:39 -0800
| null |
Quito
|
568,795,791,445,209,100
|
positive
| 1
| null | null |
United
| null |
LuxuryFred
| null | 0
|
@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!
| null |
2015-02-20 07:34:19 -0800
|
In First Class
|
Arizona
|
568,795,451,341,856,800
|
positive
| 0.6711
| null | null |
United
| null |
Easy_E_
| null | 0
|
@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate.
| null |
2015-02-20 07:32:57 -0800
|
Tri State NY area...
|
Eastern Time (US & Canada)
|
568,795,018,816,675,840
|
negative
| 1
|
Late Flight
| 0.6614
|
United
| null |
Azraellius
| null | 0
|
@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.
| null |
2015-02-20 07:31:14 -0800
|
Orlando, FL
|
Eastern Time (US & Canada)
|
568,793,902,267,936,800
|
neutral
| 1
| null | null |
United
| null |
Sinatra1979
| null | 0
|
@united Who can I contact about requesting a charity donation? #ThankYou
| null |
2015-02-20 07:26:48 -0800
|
Ohio (by way of Nebraska)
|
Eastern Time (US & Canada)
|
568,793,432,900,177,900
|
negative
| 1
|
Flight Attendant Complaints
| 0.3503
|
United
| null |
tjny753
| null | 0
|
@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not!
| null |
2015-02-20 07:24:56 -0800
|
Elmira, NY
| null |
568,793,043,664,560,100
|
negative
| 1
|
Flight Booking Problems
| 0.6733
|
United
| null |
Amybabic
| null | 0
|
@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
| null |
2015-02-20 07:23:23 -0800
|
New York, Ny
| null |
568,790,336,954,175,500
|
neutral
| 0.6204
| null | 0
|
United
| null |
dlm_3
| null | 0
|
@united I need a customer service manager to contact me please
| null |
2015-02-20 07:12:38 -0800
|
Global
|
Eastern Time (US & Canada)
|
568,789,500,727,570,400
|
negative
| 1
|
Late Flight
| 0.344
|
United
| null |
tjny753
| null | 0
|
@united Is flight 5001 really going to leave Newark today? If not tell us now and I will rent a car. I do not want to end up stranded.
| null |
2015-02-20 07:09:19 -0800
|
Elmira, NY
| null |
568,788,947,859,607,550
|
negative
| 1
|
Can't Tell
| 0.7042
|
United
| null |
JeremyHuts
| null | 0
|
.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.
| null |
2015-02-20 07:07:07 -0800
|
Boston, MA
|
Central Time (US & Canada)
|
568,788,152,955,093,000
|
negative
| 1
|
Customer Service Issue
| 0.6804
|
United
| null |
dnr_pr
| null | 0
|
@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline
| null |
2015-02-20 07:03:57 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,787,999,036,583,940
|
negative
| 1
|
Customer Service Issue
| 0.6667
|
United
| null |
dnr_pr
| null | 0
|
@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it
| null |
2015-02-20 07:03:21 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,787,202,341,081,100
|
negative
| 1
|
Late Flight
| 0.6754
|
United
| null |
Eileen429
| null | 0
|
@united or you'll Cancelled Flight my flight like you just did
|
[37.62025528, -122.38832698]
|
2015-02-20 07:00:11 -0800
|
Red Bank, NJ
|
Central Time (US & Canada)
|
568,787,022,472,740,860
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
dnr_pr
| null | 0
|
@united screwing me over twice in one month. Learned my lesson. We are through.
| null |
2015-02-20 06:59:28 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,786,817,404,817,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
dnr_pr
| null | 0
|
@united what's the point of offering a free checked bag of you lose it?
| null |
2015-02-20 06:58:39 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,786,811,381,616,640
|
neutral
| 0.6508
| null | null |
United
| null |
bakedstove
| null | 0
|
@united Will do, cheers
| null |
2015-02-20 06:58:38 -0800
|
Boston, Massachusetts
|
Eastern Time (US & Canada)
|
568,786,745,715,757,060
|
positive
| 1
| null | null |
United
| null |
georgev27
| null | 0
|
@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx
| null |
2015-02-20 06:58:22 -0800
|
Lehigh Valley, PA
| null |
568,786,206,932,250,600
|
positive
| 1
| null | null |
United
| null |
Gouwerijn
| null | 0
|
@united thnx ^LO :-)
| null |
2015-02-20 06:56:13 -0800
|
Alphen aan den Rijn
|
Amsterdam
|
568,786,035,053,760,500
|
neutral
| 0.6544
| null | null |
United
| null |
lskingdavis
| null | 0
|
@united yes. Houston Int'l, Bush.
| null |
2015-02-20 06:55:32 -0800
| null | null |
568,784,261,064,622,100
|
neutral
| 1
| null | null |
United
| null |
Easy_E_
| null | 0
|
@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app. Can you confirm? Doesn't look correct. Thanks.
| null |
2015-02-20 06:48:29 -0800
|
Tri State NY area...
|
Eastern Time (US & Canada)
|
568,782,924,302,065,660
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
tennesseejc
| null | 0
|
@united flight from vegas to houston Cancelled Flighted this morning "due to operation" what does this mean!???? Thank god I woke up early today!
| null |
2015-02-20 06:43:11 -0800
|
las vegas/nashville, TN
|
Central Time (US & Canada)
|
568,782,405,965,713,400
|
neutral
| 0.355
| null | 0
|
United
| null |
KristinMcNeil
| null | 0
|
@united Will do! Thanks!
| null |
2015-02-20 06:41:07 -0800
|
Minnesota, USA
|
Central Time (US & Canada)
|
568,781,213,651,087,360
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
CristineKao
| null | 0
|
@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.
| null |
2015-02-20 06:36:23 -0800
|
Chicago, IL
| null |
568,780,030,538,420,200
|
negative
| 0.6976
|
Lost Luggage
| 0.6976
|
United
| null |
JackieSken
| null | 0
|
@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA
| null |
2015-02-20 06:31:41 -0800
|
Ottawa, ON
|
Eastern Time (US & Canada)
|
568,779,794,902,614,000
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
blastedgtl
| null | 0
|
@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
| null |
2015-02-20 06:30:45 -0800
| null |
Quito
|
568,778,986,567,933,950
|
negative
| 1
|
Customer Service Issue
| 0.3583
|
United
| null |
cleskowitz
| null | 0
|
@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers
| null |
2015-02-20 06:27:32 -0800
|
Phila. PA
|
Eastern Time (US & Canada)
|
568,778,028,773,347,300
|
negative
| 1
|
Customer Service Issue
| 0.6923
|
United
| null |
jefftang1975
| null | 0
|
@united I need assistance with pulling your agents' heads out of their asses
| null |
2015-02-20 06:23:44 -0800
| null |
Pacific Time (US & Canada)
|
568,775,278,505,414,660
|
negative
| 1
|
Late Flight
| 0.6598
|
United
| null |
RobTrongone
| null | 0
|
@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an "UNMET ARRIVAL"!!
|
[40.62387603, -74.30164717]
|
2015-02-20 06:12:48 -0800
|
New Jersey
| null |
568,774,320,773,849,100
|
negative
| 0.6871
|
Customer Service Issue
| 0.6871
|
United
| null |
UnitedAppeals
| null | 1
|
@united @abigailedge Another glitch??
| null |
2015-02-20 06:09:00 -0800
|
London, UK
| null |
568,773,648,724,525,060
|
positive
| 1
| null | null |
United
| null |
lskingdavis
| null | 0
|
@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.
| null |
2015-02-20 06:06:19 -0800
| null | null |
568,771,089,372,979,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
blastedgtl
| null | 1
|
@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks
| null |
2015-02-20 05:56:09 -0800
| null |
Quito
|
568,771,007,529,398,300
|
neutral
| 1
| null | null |
United
| null |
AlMehairiAUH
| null | 0
|
@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek
| null |
2015-02-20 05:55:50 -0800
|
Abu Dhabi
|
Abu Dhabi
|
568,770,352,635,121,660
|
negative
| 1
|
Late Flight
| 0.6675
|
United
| null |
globalnearshore
| null | 0
|
@United flight 4465 almost half an hour at the Tarmac "waiting for papers"... Cannot miss my connection at IAH !
| null |
2015-02-20 05:53:13 -0800
|
Off: NYC, Home: Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,769,786,890,424,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.7021
|
United
| null |
jefftang1975
| null | 0
|
@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.
| null |
2015-02-20 05:50:59 -0800
| null |
Pacific Time (US & Canada)
|
568,768,952,366,575,600
|
negative
| 1
|
Can't Tell
| 0.6727
|
United
| null |
jbeddigs
| null | 0
|
@united no chance in hell. I'd rather walk. Worst airline ever.
| null |
2015-02-20 05:47:40 -0800
|
Chicago, IL
| null |
568,767,621,186,912,260
|
negative
| 1
|
Customer Service Issue
| 0.6586
|
United
| null |
mforrest28
| null | 0
|
@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?
| null |
2015-02-20 05:42:22 -0800
|
NYC. Sports.
|
Atlantic Time (Canada)
|
568,767,144,407,789,600
|
neutral
| 1
| null | null |
United
| null |
Gouwerijn
| null | 0
|
@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)
| null |
2015-02-20 05:40:29 -0800
|
Alphen aan den Rijn
|
Amsterdam
|
568,761,425,029,668,860
|
positive
| 0.6522
| null | null |
United
| null |
cynthianatalie
| null | 0
|
@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm
| null |
2015-02-20 05:17:45 -0800
|
Los Angeles/Charlotte
|
Quito
|
568,760,341,921,959,940
|
negative
| 1
|
Bad Flight
| 0.3617
|
United
| null |
iampaz
| null | 0
|
@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49
| null |
2015-02-20 05:13:27 -0800
|
FUCK CANCER
|
Central Time (US & Canada)
|
568,760,315,569,053,700
|
negative
| 1
|
longlines
| 0.6677
|
United
| null |
CeC
| null | 0
|
@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.
| null |
2015-02-20 05:13:20 -0800
|
Naperville
|
Paris
|
568,758,807,418,896,400
|
positive
| 0.6576
| null | null |
United
| null |
desiree_d_h
| null | 0
|
@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧
| null |
2015-02-20 05:07:21 -0800
|
houston paris nyc
|
Central Time (US & Canada)
|
568,757,933,502,148,600
|
negative
| 1
|
Flight Booking Problems
| 0.6552
|
United
| null |
scottfosteresq
| null | 0
|
@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
| null |
2015-02-20 05:03:53 -0800
|
New York
| null |
568,757,166,674,460,700
|
neutral
| 0.6709
| null | null |
United
| null |
G4gey
| null | 0
|
@united just kidding with you I'll send you my stuff now. Thanks
| null |
2015-02-20 05:00:50 -0800
|
Charlottesville, VA
|
London
|
568,756,110,456,270,850
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
JuniorOgieBLC
| null | 0
|
@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU
| null |
2015-02-20 04:56:38 -0800
|
Seattle
| null |
568,755,759,670,022,140
|
negative
| 0.6734
|
Flight Attendant Complaints
| 0.3573
|
United
| null |
meredithstille
| null | 0
|
@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.
| null |
2015-02-20 04:55:14 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
568,755,688,442,191,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
nancy_g3
| null | 0
|
@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!
| null |
2015-02-20 04:54:57 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,752,875,205,238,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Gadgetakis
| null | 0
|
@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare
| null |
2015-02-20 04:43:47 -0800
|
38.04591,23.769275
|
Athens
|
568,751,950,935,691,260
|
neutral
| 0.6796
| null | 0
|
United
| null |
c_hughes_88
| null | 0
|
@united tremendous. What would you recommend?
| null |
2015-02-20 04:40:06 -0800
|
Orlando, FL
|
Eastern Time (US & Canada)
|
568,751,415,390,285,800
|
negative
| 0.6742
|
Late Flight
| 0.6742
|
United
| null |
G4gey
| null | 0
|
@united can you help me with a delayed flight as im going to miss my connection?
| null |
2015-02-20 04:37:58 -0800
|
Charlottesville, VA
|
London
|
568,747,605,653,643,260
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
meredithstille
| null | 0
|
@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce
| null |
2015-02-20 04:22:50 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
568,740,200,479,793,150
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ParsnipButter
| null | 0
|
@United why is it so impossible to actually get a passenger AND their luggage to their final destination?
| null |
2015-02-20 03:53:25 -0800
| null | null |
568,738,229,274,464,260
|
positive
| 0.6741
| null | null |
United
| null |
ticopilot
| null | 0
|
@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.
| null |
2015-02-20 03:45:35 -0800
|
Washington, DC - USA
|
Eastern Time (US & Canada)
|
568,736,451,237,707,800
|
positive
| 1
| null | null |
United
| null |
jakepoznak
| null | 0
|
@united awesome new plane flight 1701
| null |
2015-02-20 03:38:31 -0800
| null |
Eastern Time (US & Canada)
|
568,735,994,838,589,440
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
tjhazzard
| null | 0
|
@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation
| null |
2015-02-20 03:36:42 -0800
|
santa barbara, CA
|
Pacific Time (US & Canada)
|
568,731,988,082,999,300
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
fatihguvenen
| null | 0
|
@united oh united, how much I despise thee!
| null |
2015-02-20 03:20:47 -0800
|
minneapolis
|
Central Time (US & Canada)
|
568,731,785,019,990,000
|
neutral
| 0.6875
| null | 0
|
United
| null |
meredithstille
| null | 0
|
@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight
| null |
2015-02-20 03:19:58 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
568,731,155,303,956,500
|
positive
| 1
| null | null |
United
| null |
garycirlin
| null | 0
|
@united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!
| null |
2015-02-20 03:17:28 -0800
|
NY
| null |
568,726,628,639,100,900
|
negative
| 1
|
Customer Service Issue
| 0.6477
|
United
| null |
Corey5Alexander
| null | 0
|
@united your airline is the biggest joke of an operation in the world.
| null |
2015-02-20 02:59:29 -0800
|
New York
|
Eastern Time (US & Canada)
|
568,725,453,831,315,460
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
dstamberg
| null | 0
|
@united what is going on with baggage claim in Newark!#tiredandwanttogohome
| null |
2015-02-20 02:54:49 -0800
| null | null |
568,723,674,934,722,560
|
negative
| 1
|
Flight Attendant Complaints
| 0.6701
|
United
| null |
CristineKao
| null | 0
|
@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first
| null |
2015-02-20 02:47:45 -0800
|
Chicago, IL
| null |
568,722,339,833,126,900
|
negative
| 1
|
Late Flight
| 0.6733
|
United
| null |
DT_Les
| null | 1
|
@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!
| null |
2015-02-20 02:42:26 -0800
| null | null |
568,720,333,634,609,150
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
LukaszZgiep
| null | 0
|
@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
| null |
2015-02-20 02:34:28 -0800
|
Warsaw, Berlin, Kiev
| null |
568,716,618,794,209,300
|
negative
| 1
|
Can't Tell
| 0.6722
|
United
| null |
pongchmp
| null | 0
|
@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.
| null |
2015-02-20 02:19:42 -0800
| null |
Eastern Time (US & Canada)
|
568,716,388,866,629,600
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
SuzannaPDX
| null | 0
|
@united So disappointed in the service and the level of staff communication. Such a bummer.
| null |
2015-02-20 02:18:48 -0800
|
Portland, OR
| null |
568,716,027,577,696,260
|
neutral
| 0.6633
| null | null |
United
| null |
greekcelt
| null | 0
|
@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.
| null |
2015-02-20 02:17:21 -0800
|
New York
|
Eastern Time (US & Canada)
|
568,716,015,338,717,200
|
negative
| 0.6515
|
Customer Service Issue
| 0.6515
|
United
| null |
jasecam
| null | 1
|
Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals
| null |
2015-02-20 02:17:18 -0800
|
London via Adelaide
| null |
568,715,107,892,641,800
|
positive
| 1
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU
| null |
2015-02-20 02:13:42 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
568,710,194,575,872,000
|
neutral
| 1
| null | null |
United
| null |
Matt_W_Scott
| null | 0
|
@united got it, look forward to hearing from you soon
| null |
2015-02-20 01:54:11 -0800
| null |
Amsterdam
|
568,706,817,980,796,900
|
negative
| 0.6889
|
Late Flight
| 0.3465
|
United
| null |
Matt_W_Scott
| null | 0
|
@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta
| null |
2015-02-20 01:40:46 -0800
| null |
Amsterdam
|
568,702,964,623,216,640
|
positive
| 1
| null | null |
United
| null |
dan_roam
| null | 0
|
Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”
| null |
2015-02-20 01:25:27 -0800
| null | null |
568,701,051,903,336,450
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
Matt_W_Scott
| null | 0
|
@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep
| null |
2015-02-20 01:17:51 -0800
| null |
Amsterdam
|
568,699,390,962,958,340
|
negative
| 1
|
Customer Service Issue
| 0.6912
|
United
| null |
JerikaPhelps
| null | 0
|
@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos
| null |
2015-02-20 01:11:15 -0800
| null | null |
568,696,518,665,998,340
|
negative
| 1
|
Customer Service Issue
| 0.6808
|
United
| null |
newyorkwool
| null | 0
|
@united they have access to the dial that makes it faster do they?
| null |
2015-02-20 00:59:50 -0800
|
Birkenhead upon Hudson
|
Eastern Time (US & Canada)
|
568,695,647,202,717,700
|
neutral
| 0.3466
| null | 0
|
United
| null |
jnostrant
| null | 0
|
@united I'll be impressed if I actually get a response! 😜
|
[37.78194753, -122.43412918]
|
2015-02-20 00:56:22 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
568,694,278,890,901,500
|
neutral
| 0.7069
| null | 0
|
United
| null |
kathryn217628
| null | 0
|
@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?
| null |
2015-02-20 00:50:56 -0800
| null | null |
568,693,355,183,538,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Matt_W_Scott
| null | 0
|
@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient
| null |
2015-02-20 00:47:16 -0800
| null |
Amsterdam
|
568,690,023,513,526,300
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
Chungy0216
| null | 0
|
@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.
| null |
2015-02-20 00:34:02 -0800
|
Bellevue Washington
|
Arizona
|
568,678,201,590,997,000
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
urno12
| null | 0
|
@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money
| null |
2015-02-19 23:47:03 -0800
|
bonkers in Yonkers
|
New Delhi
|
568,677,786,329,735,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
urno12
| null | 0
|
@united accordingly? U dont respond at all
| null |
2015-02-19 23:45:24 -0800
|
bonkers in Yonkers
|
New Delhi
|
568,677,633,682,214,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
urno12
| null | 0
|
@united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1
| null |
2015-02-19 23:44:48 -0800
|
bonkers in Yonkers
|
New Delhi
|
568,677,317,590,937,600
|
negative
| 1
|
Late Flight
| 0.6808
|
United
| null |
DT_Les
| null | 0
|
@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(
| null |
2015-02-19 23:43:32 -0800
| null | null |
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