tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
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| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,894,256,070,287,360
|
neutral
| 1
| null | null |
United
| null |
jayfalck
| null | 0
|
@united FYI, went through this on similar flight last week.
| null |
2015-02-20 14:05:34 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
568,894,073,345,437,700
|
negative
| 1
|
Customer Service Issue
| 0.3467
|
United
| null |
jayfalck
| null | 0
|
@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?
| null |
2015-02-20 14:04:51 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
568,893,623,099,654,140
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
christinerimay
| null | 0
|
@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated
| null |
2015-02-20 14:03:03 -0800
|
Someplace saving something
|
Eastern Time (US & Canada)
|
568,893,275,907,575,800
|
neutral
| 1
| null | null |
United
| null |
yuethomas
| null | 0
|
@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?
| null |
2015-02-20 14:01:41 -0800
|
San Jose, CA
|
Pacific Time (US & Canada)
|
568,893,072,001,646,600
|
neutral
| 1
| null | null |
United
| null |
jeeden_1
| null | 0
|
@united or us air: http://t.co/Eis9hcNPrO
| null |
2015-02-20 14:00:52 -0800
|
Purcellville, VA
| null |
568,892,505,829,347,300
|
negative
| 1
|
Can't Tell
| 0.6578
|
United
| null |
jeeden_1
| null | 0
|
@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji
| null |
2015-02-20 13:58:37 -0800
|
Purcellville, VA
| null |
568,890,960,358,166,500
|
negative
| 1
|
Bad Flight
| 0.6458
|
United
| null |
Paul_Faust
| null | 1
|
@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks
| null |
2015-02-20 13:52:29 -0800
|
New York
| null |
568,890,017,365,561,340
|
neutral
| 0.688
| null | 0
|
United
| null |
jeeden_1
| null | 0
|
@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv
| null |
2015-02-20 13:48:44 -0800
|
Purcellville, VA
| null |
568,889,252,185,903,100
|
positive
| 1
| null | null |
United
| null |
Coco_Flotte
| null | 0
|
@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
| null |
2015-02-20 13:45:41 -0800
|
Deutschland
|
Prague
|
568,887,455,044,259,840
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
nate2482
| null | 1
|
@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.
| null |
2015-02-20 13:38:33 -0800
|
Parkersburg, WV
|
Eastern Time (US & Canada)
|
568,887,240,685,785,100
|
neutral
| 0.7246
| null | null |
United
| null |
KeldaPharris
| null | 1
|
@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS
| null |
2015-02-20 13:37:42 -0800
|
Aberdeen
|
Central Time (US & Canada)
|
568,885,959,225,446,400
|
negative
| 1
|
Customer Service Issue
| 0.6806
|
United
| null |
bretlonder
| null | 0
|
.@united It's worth saying that, if you litter in Singapore, you get caned. "But there are rules" says @united
| null |
2015-02-20 13:32:36 -0800
|
San Diego, CA
|
Central Time (US & Canada)
|
568,885,581,297,651,700
|
neutral
| 0.6491
| null | 0
|
United
| null |
jeeden_1
| null | 0
|
@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?
| null |
2015-02-20 13:31:06 -0800
|
Purcellville, VA
| null |
568,885,556,718,907,400
|
neutral
| 0.661
| null | 0
|
United
| null |
divvashi
| null | 0
|
@united yes! I'll be sending an email to customer service today.
| null |
2015-02-20 13:31:00 -0800
| null |
Eastern Time (US & Canada)
|
568,885,498,464,374,800
|
negative
| 0.6706
|
Customer Service Issue
| 0.6706
|
United
| null |
bretlonder
| null | 0
|
@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.
| null |
2015-02-20 13:30:46 -0800
|
San Diego, CA
|
Central Time (US & Canada)
|
568,885,117,373,927,400
|
negative
| 1
|
Damaged Luggage
| 0.6383
|
United
| null |
AlexanderPancoe
| null | 1
|
@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH
| null |
2015-02-20 13:29:16 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,884,491,294,351,360
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ADolledUpBlog
| null | 1
|
@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.
| null |
2015-02-20 13:26:46 -0800
|
Salt Lake City, UT
|
Mountain Time (US & Canada)
|
568,884,473,040,752,640
|
negative
| 1
|
Customer Service Issue
| 0.6503
|
United
| null |
andreamvdlg
| null | 1
|
@united this means within one week i will have filed 2 compensation complaints to your website
| null |
2015-02-20 13:26:42 -0800
|
Edinbrah
|
Eastern Time (US & Canada)
|
568,884,344,221,081,600
|
negative
| 0.6869
|
Can't Tell
| 0.3434
|
United
| null |
andreamvdlg
| null | 0
|
@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.
| null |
2015-02-20 13:26:11 -0800
|
Edinbrah
|
Eastern Time (US & Canada)
|
568,884,211,739,971,600
|
positive
| 0.6561
| null | null |
United
| null |
d_goodspeed
| null | 0
|
“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!
|
[33.63992689, -84.44705534]
|
2015-02-20 13:25:40 -0800
|
USA
|
Central Time (US & Canada)
|
568,883,744,246,878,200
|
negative
| 1
|
Customer Service Issue
| 0.662
|
United
| null |
KennethRMurray
| null | 0
|
@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.
| null |
2015-02-20 13:23:48 -0800
|
Kenosha, WI
|
Central Time (US & Canada)
|
568,883,664,219,537,400
|
neutral
| 1
| null | null |
United
| null |
middlebrowmadam
| null | 0
|
@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.
| null |
2015-02-20 13:23:29 -0800
|
Southern California
|
Pacific Time (US & Canada)
|
568,883,475,534,745,600
|
neutral
| 1
| null | null |
United
| null |
dlm_3
| null | 0
|
@united dmangen@visualclubconcepts.com
| null |
2015-02-20 13:22:44 -0800
|
Global
|
Eastern Time (US & Canada)
|
568,883,108,377,808,900
|
neutral
| 1
| null | null |
United
| null |
Bigmenk65
| null | 0
|
@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond
| null |
2015-02-20 13:21:17 -0800
| null | null |
568,882,789,082,222,600
|
negative
| 1
|
Late Flight
| 0.6522
|
United
| null |
andreamvdlg
| null | 1
|
@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.
| null |
2015-02-20 13:20:00 -0800
|
Edinbrah
|
Eastern Time (US & Canada)
|
568,882,601,261,273,100
|
negative
| 1
|
Customer Service Issue
| 0.648
|
United
| null |
andreamvdlg
| null | 0
|
@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark
| null |
2015-02-20 13:19:16 -0800
|
Edinbrah
|
Eastern Time (US & Canada)
|
568,882,449,922,416,640
|
negative
| 1
|
Customer Service Issue
| 0.3438
|
United
| null |
andreamvdlg
| null | 0
|
@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport
| null |
2015-02-20 13:18:40 -0800
|
Edinbrah
|
Eastern Time (US & Canada)
|
568,882,079,091,400,700
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
justindoll
| null | 1
|
@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.
| null |
2015-02-20 13:17:11 -0800
|
Salt Lake City, UT
|
Mountain Time (US & Canada)
|
568,881,812,174,299,140
|
negative
| 1
|
Can't Tell
| 0.672
|
United
| null |
ADolledUpBlog
| null | 0
|
@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.
| null |
2015-02-20 13:16:07 -0800
|
Salt Lake City, UT
|
Mountain Time (US & Canada)
|
568,881,593,395,208,200
|
neutral
| 1
| null | null |
United
| null |
SocialMktgFella
| null | 0
|
@united need to add service dog to my itinerary for tomorrow
|
[0.0, 0.0]
|
2015-02-20 13:15:15 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,881,580,015,366,140
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ADolledUpBlog
| null | 1
|
@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly
| null |
2015-02-20 13:15:12 -0800
|
Salt Lake City, UT
|
Mountain Time (US & Canada)
|
568,881,357,583,097,860
|
negative
| 0.6747
|
Bad Flight
| 0.3477
|
United
| null |
d_goodspeed
| null | 0
|
@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO
|
[33.64314381, -84.44252134]
|
2015-02-20 13:14:19 -0800
|
USA
|
Central Time (US & Canada)
|
568,880,036,234,682,400
|
negative
| 1
|
Can't Tell
| 0.6632
|
United
| null |
megane_ko
| null | 1
|
@united I can't even look at you right now. I'll call you when I'm not so mad.
| null |
2015-02-20 13:09:04 -0800
|
Montana
|
Mountain Time (US & Canada)
|
568,878,265,814,949,900
|
neutral
| 1
| null | null |
United
| null |
bugstory
| null | 0
|
@united DM ed u the request num
| null |
2015-02-20 13:02:02 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,878,121,958,694,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
bugstory
| null | 0
|
@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach
| null |
2015-02-20 13:01:28 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,877,993,453,420,540
|
negative
| 0.6639
|
Late Flight
| 0.3706
|
United
| null |
LRuns4Cupcakes
| null | 0
|
@united Nope, still sitting at the gate!
| null |
2015-02-20 13:00:57 -0800
|
NY
| null |
568,877,085,479,071,740
|
neutral
| 1
| null | null |
United
| null |
Gouwerijn
| null | 0
|
@united bagage which i take to in the cabin i dont need to check-in,correct?
| null |
2015-02-20 12:57:21 -0800
|
Alphen aan den Rijn
|
Amsterdam
|
568,875,530,671,554,560
|
neutral
| 1
| null | null |
United
| null |
bugstory
| null | 0
|
@united exactly
| null |
2015-02-20 12:51:10 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,874,741,249,007,600
|
negative
| 0.6972
|
Late Flight
| 0.6972
|
United
| null |
bugstory
| null | 0
|
@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey
| null |
2015-02-20 12:48:02 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,874,496,507,174,900
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
bugstory
| null | 0
|
@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations
| null |
2015-02-20 12:47:03 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,873,730,182,504,450
|
positive
| 1
| null | null |
United
| null |
dekt
| null | 0
|
@united thank you.. Appreciate the response
| null |
2015-02-20 12:44:01 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,873,474,392,854,500
|
neutral
| 0.6628
| null | null |
United
| null |
youRsoMoney
| null | 0
|
@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0
| null |
2015-02-20 12:43:00 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,873,031,428,415,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ssapol5722
| null | 0
|
.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
| null |
2015-02-20 12:41:14 -0800
|
New Jersey
|
Quito
|
568,872,291,427,160,060
|
neutral
| 1
| null | null |
United
| null |
PaintboxGirl
| null | 0
|
@united mine is GJQX6J husband is A587CW (Can't DM for some reason.)
| null |
2015-02-20 12:38:18 -0800
|
New York State
|
Central Time (US & Canada)
|
568,872,120,471,687,200
|
positive
| 1
| null | null |
United
| null |
urno12
| null | 0
|
@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
| null |
2015-02-20 12:37:37 -0800
|
bonkers in Yonkers
|
New Delhi
|
568,871,357,007,704,060
|
negative
| 1
|
Customer Service Issue
| 0.6644
|
United
| null |
TaraNorden
| null | 1
|
@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed
| null |
2015-02-20 12:34:35 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,871,340,498,821,100
|
neutral
| 1
| null | null |
United
| null |
bubnub
| null | 0
|
@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?
| null |
2015-02-20 12:34:31 -0800
| null | null |
568,871,143,022,731,260
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
PaintboxGirl
| null | 0
|
@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky
| null |
2015-02-20 12:33:44 -0800
|
New York State
|
Central Time (US & Canada)
|
568,870,394,708,545,540
|
positive
| 1
| null | null |
United
| null |
bugstory
| null | 0
|
@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you
| null |
2015-02-20 12:30:45 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,868,944,557,133,800
|
negative
| 0.6583
|
Late Flight
| 0.6583
|
United
| null |
benjaminslavin
| null | 0
|
@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.
| null |
2015-02-20 12:25:00 -0800
| null |
Quito
|
568,868,515,857,322,000
|
negative
| 0.6588
|
Can't Tell
| 0.3294
|
United
| null |
dcharb10
| null | 1
|
@united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25!
| null |
2015-02-20 12:23:17 -0800
|
Midwest
| null |
568,868,305,697,525,760
|
positive
| 1
| null | null |
United
| null |
BattierCCIpuppy
| null | 0
|
@united perfect! That works! Thank you!
| null |
2015-02-20 12:22:27 -0800
|
Sacramento, CA
| null |
568,865,640,569,806,850
|
negative
| 0.6743
|
Flight Booking Problems
| 0.3423
|
United
| null |
abigailedge
| null | 0
|
@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.
| null |
2015-02-20 12:11:52 -0800
|
Brighton, UK
|
London
|
568,864,796,717,805,600
|
neutral
| 1
| null | null |
United
| null |
ScribblersNook
| null | 0
|
@united Followback so I can DM plz
| null |
2015-02-20 12:08:31 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
568,862,914,154,770,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.6842
|
United
| null |
GottaGoFlying
| null | 0
|
@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.
| null |
2015-02-20 12:01:02 -0800
| null |
Eastern Time (US & Canada)
|
568,862,907,850,743,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
_jesseeka
| null | 0
|
@united your customer service is crap.
|
[42.37525611, -71.24042938]
|
2015-02-20 12:01:00 -0800
|
Massachusetts
|
Eastern Time (US & Canada)
|
568,860,978,231,709,700
|
negative
| 0.6799
|
Flight Attendant Complaints
| 0.6799
|
United
| null |
michaelotto71
| null | 0
|
@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!
| null |
2015-02-20 11:53:20 -0800
|
USA
| null |
568,860,389,640,962,050
|
positive
| 1
| null | null |
United
| null |
vnpeace
| null | 0
|
@united mechanical issue. Looks like they got it fixed! Thanks for your concern.
| null |
2015-02-20 11:51:00 -0800
| null | null |
568,860,308,980,117,500
|
negative
| 0.6545
|
Cancelled Flight
| 0.3306
|
United
| null |
Scottsimanek
| null | 0
|
@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.
| null |
2015-02-20 11:50:41 -0800
| null | null |
568,859,726,315,827,200
|
positive
| 1
| null | null |
United
| null |
AndyA3
| null | 0
|
@united thanks
| null |
2015-02-20 11:48:22 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,859,503,472,422,900
|
negative
| 0.642
|
Flight Attendant Complaints
| 0.642
|
United
| null |
DT_Les
| null | 0
|
@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.
| null |
2015-02-20 11:47:29 -0800
| null | null |
568,859,157,253,611,500
|
negative
| 1
|
Customer Service Issue
| 0.6407
|
United
| null |
DavidM2357
| null | 0
|
@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.
| null |
2015-02-20 11:46:06 -0800
|
Charleston, SC
| null |
568,858,368,829,313,000
|
negative
| 0.7087
|
Can't Tell
| 0.3707
|
United
| null |
StartupReport
| null | 3
|
@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9
| null |
2015-02-20 11:42:58 -0800
|
Portland
|
Pacific Time (US & Canada)
|
568,858,361,011,154,940
|
negative
| 1
|
Flight Booking Problems
| 0.6591
|
United
| null |
AMaxwellKerr
| null | 2
|
@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
| null |
2015-02-20 11:42:56 -0800
| null | null |
568,857,956,470,517,760
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
DubsterCali
| null | 1
|
@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes
| null |
2015-02-20 11:41:20 -0800
|
Corrupt California
|
Pacific Time (US & Canada)
|
568,857,374,934,601,700
|
negative
| 0.6706
|
longlines
| 0.3412
|
United
| null |
shanp611
| null | 0
|
@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE
| null |
2015-02-20 11:39:01 -0800
|
Cleveland, OH
| null |
568,855,505,747,095,550
|
positive
| 0.6639
| null | 0
|
United
| null |
YouSoFancy
| null | 0
|
@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.
| null |
2015-02-20 11:31:36 -0800
|
Being not the one
|
Pacific Time (US & Canada)
|
568,855,468,975,759,360
|
negative
| 1
|
Bad Flight
| 0.674
|
United
| null |
Paul_Faust
| null | 1
|
@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
| null |
2015-02-20 11:31:27 -0800
|
New York
| null |
568,855,465,842,466,800
|
neutral
| 0.6838
| null | 0
|
United
| null |
ItsmeAndrewC
| null | 0
|
@united UA6357 needs de-icing! Stat! We've waited our turn...
| null |
2015-02-20 11:31:26 -0800
| null | null |
568,855,251,123,449,860
|
neutral
| 0.7034
| null | 0
|
United
| null |
AndyA3
| null | 0
|
@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way
| null |
2015-02-20 11:30:35 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,855,071,322,198,000
|
negative
| 0.6733
|
Cancelled Flight
| 0.6733
|
United
| null |
vnpeace
| null | 0
|
@united @bobwesson fair enough United. everybody is doing the best they can. Although that "slight delay" is turning into a Cancelled Flightlation.
| null |
2015-02-20 11:29:52 -0800
| null | null |
568,854,401,802,051,600
|
negative
| 1
|
Lost Luggage
| 0.3437
|
United
| null |
christinerimay
| null | 0
|
@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
| null |
2015-02-20 11:27:12 -0800
|
Someplace saving something
|
Eastern Time (US & Canada)
|
568,854,214,136,479,740
|
negative
| 1
|
Bad Flight
| 0.6774
|
United
| null |
MikeJJT
| null | 1
|
@united worst flight experience I've ever had. Will never ever fly your airline again.
| null |
2015-02-20 11:26:28 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,854,082,536,001,540
|
negative
| 0.6531
|
Customer Service Issue
| 0.6531
|
United
| null |
VCollins82
| null | 0
|
@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
| null |
2015-02-20 11:25:56 -0800
|
Washington, DC
| null |
568,853,249,551,409,150
|
positive
| 1
| null | null |
United
| null |
Easy_E_
| null | 0
|
@united Looks like they came through. Thanks again for the help.
| null |
2015-02-20 11:22:38 -0800
|
Tri State NY area...
|
Eastern Time (US & Canada)
|
568,853,244,476,309,500
|
neutral
| 1
| null | null |
United
| null |
ScribblersNook
| null | 0
|
@united anything yet JJ?
| null |
2015-02-20 11:22:36 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
568,851,544,537,481,200
|
negative
| 1
|
Customer Service Issue
| 0.3586
|
United
| null |
bugstory
| null | 0
|
@united why would a person take hours and hours of wait time just to tell a lie
| null |
2015-02-20 11:15:51 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,851,512,509,800,450
|
negative
| 1
|
Customer Service Issue
| 0.6593
|
United
| null |
ssapol5722
| null | 0
|
@united hey! DM not working. UA 307!
| null |
2015-02-20 11:15:43 -0800
|
New Jersey
|
Quito
|
568,851,396,923,146,240
|
negative
| 1
|
Customer Service Issue
| 0.6804
|
United
| null |
bugstory
| null | 0
|
@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help
| null |
2015-02-20 11:15:16 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,850,852,909,342,700
|
negative
| 1
|
Flight Booking Problems
| 0.6806
|
United
| null |
DuncanKneeDeep
| null | 1
|
@united splitting up my flights quadruples the price
| null |
2015-02-20 11:13:06 -0800
|
The Gaming Cartel
|
Amsterdam
|
568,850,826,552,320,000
|
negative
| 1
|
Customer Service Issue
| 0.6787
|
United
| null |
bugstory
| null | 0
|
@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?
| null |
2015-02-20 11:13:00 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,850,600,261,226,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
bugstory
| null | 0
|
@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
| null |
2015-02-20 11:12:06 -0800
|
Baltimore, MD
|
Eastern Time (US & Canada)
|
568,849,007,641,911,300
|
negative
| 1
|
Late Flight
| 0.3763
|
United
| null |
PFcurator
| null | 1
|
@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather
| null |
2015-02-20 11:05:46 -0800
| null | null |
568,848,928,466,198,500
|
positive
| 1
| null | null |
United
| null |
MarthaH65165635
| null | 0
|
@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were.
| null |
2015-02-20 11:05:27 -0800
| null | null |
568,848,699,960,332,300
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
PFcurator
| null | 0
|
@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
| null |
2015-02-20 11:04:33 -0800
| null | null |
568,848,259,008,962,560
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
PamelaBacorn
| null | 1
|
@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous
| null |
2015-02-20 11:02:48 -0800
|
Santa Barbara CA
|
Pacific Time (US & Canada)
|
568,847,735,530,643,460
|
neutral
| 1
| null | null |
United
| null |
rkjohnson2
| null | 0
|
@united Are the current on board food menus available anywhere online?
| null |
2015-02-20 11:00:43 -0800
| null | null |
568,847,616,404,004,860
|
neutral
| 0.6907
| null | null |
United
| null |
VidFall
| null | 0
|
@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg
| null |
2015-02-20 11:00:15 -0800
|
USA
|
Eastern Time (US & Canada)
|
568,847,199,460,835,300
|
negative
| 0.6718
|
Late Flight
| 0.6718
|
United
| null |
geoff_lane
| null | 1
|
@united actually we aren't. Still parked here.
| null |
2015-02-20 10:58:35 -0800
|
D.C.
|
Eastern Time (US & Canada)
|
568,846,499,431,338,000
|
neutral
| 1
| null | null |
United
| null |
ant_kneee
| null | 0
|
Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”
| null |
2015-02-20 10:55:48 -0800
|
Chicago & Worldwide
|
Central Time (US & Canada)
|
568,845,724,110,213,100
|
positive
| 1
| null | null |
United
| null |
rockstarbrands
| null | 0
|
@united Thanks!
| null |
2015-02-20 10:52:43 -0800
|
YHZ
|
Atlantic Time (Canada)
|
568,845,539,405,656,060
|
positive
| 1
| null | null |
United
| null |
Easy_E_
| null | 0
|
@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
| null |
2015-02-20 10:51:59 -0800
|
Tri State NY area...
|
Eastern Time (US & Canada)
|
568,844,772,191,940,600
|
negative
| 0.6667
|
Flight Booking Problems
| 0.6667
|
United
| null |
DuncanKneeDeep
| null | 1
|
@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?
| null |
2015-02-20 10:48:56 -0800
|
The Gaming Cartel
|
Amsterdam
|
568,844,097,374,560,260
|
positive
| 0.6889
| null | null |
United
| null |
alinosa
| null | 0
|
@united appreciate the sentiment and you were able to get me off the ground;still missed connection
| null |
2015-02-20 10:46:16 -0800
|
South Texas
|
Central Time (US & Canada)
|
568,844,078,730,727,400
|
negative
| 1
|
Flight Booking Problems
| 0.6333
|
United
| null |
paul_chard63
| null | 0
|
@united I log in, view reservations, try view specific reservation & takes me back to login page,
| null |
2015-02-20 10:46:11 -0800
|
Celebration, FL
|
Eastern Time (US & Canada)
|
568,842,531,531,681,800
|
neutral
| 0.6717
| null | 0
|
United
| null |
paul_chard63
| null | 1
|
@united it just goes round & round, it's be going on for weeks,
| null |
2015-02-20 10:40:02 -0800
|
Celebration, FL
|
Eastern Time (US & Canada)
|
568,842,357,069,770,750
|
positive
| 0.7185
| null | null |
United
| null |
datachick
| null | 0
|
Thank you @united for your prompt assistance.
|
[43.68346133, -79.61394084]
|
2015-02-20 10:39:21 -0800
|
Toronto, ON
|
Eastern Time (US & Canada)
|
568,841,631,585,021,950
|
negative
| 1
|
Lost Luggage
| 0.6739
|
United
| null |
iamawarplane
| null | 1
|
@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!
| null |
2015-02-20 10:36:28 -0800
|
Austin, Texas
| null |
568,841,528,455,659,500
|
neutral
| 0.3375
| null | 0
|
United
| null |
dlm_3
| null | 0
|
@united I looked on the email chain and there is not one
| null |
2015-02-20 10:36:03 -0800
|
Global
|
Eastern Time (US & Canada)
|
568,840,701,850,419,200
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
mikebrandes
| null | 0
|
@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
| null |
2015-02-20 10:32:46 -0800
|
Minneapolis, MN
|
Eastern Time (US & Canada)
|
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