tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,008,601,009,762,300
|
negative
| 1
|
Customer Service Issue
| 0.6804
|
United
| null |
johnwoodRTR
| null | 0
|
@united That is not what your reservations desk just told me. They said there were plenty of seats
|
[39.83426941, -104.69960636]
|
2015-02-20 21:39:56 -0800
|
Hong Kong
|
Eastern Time (US & Canada)
|
569,007,629,868,998,660
|
negative
| 1
|
Flight Booking Problems
| 0.6939
|
United
| null |
MERBARAT
| null | 0
|
@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?
|
[41.86591215, -87.6231126]
|
2015-02-20 21:36:05 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,007,580,925,677,600
|
positive
| 1
| null | null |
United
| null |
jayasherguy
| null | 1
|
.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!
| null |
2015-02-20 21:35:53 -0800
| null |
Pacific Time (US & Canada)
|
569,007,103,542,587,400
|
neutral
| 0.3505
| null | 0
|
United
| null |
SCVPools
| null | 0
|
@united @SCVPools
Please call me at 310-795-2210.
| null |
2015-02-20 21:33:59 -0800
|
Southern California and Hawaii
| null |
569,006,044,782,800,900
|
negative
| 1
|
Lost Luggage
| 0.6651
|
United
| null |
gehandabare
| null | 0
|
@united lax29108m make it happen please else on a cruise with no luggage tomorrow
| null |
2015-02-20 21:29:47 -0800
| null |
Eastern Time (US & Canada)
|
569,005,870,463,344,640
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
johnwoodRTR
| null | 0
|
@united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane
|
[39.84913886, -104.67403666]
|
2015-02-20 21:29:05 -0800
|
Hong Kong
|
Eastern Time (US & Canada)
|
569,005,718,365,298,700
|
negative
| 0.6652
|
Lost Luggage
| 0.6652
|
United
| null |
ldellabella
| null | 0
|
@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.
| null |
2015-02-20 21:28:29 -0800
|
Cincinnati
| null |
569,004,759,069,421,600
|
negative
| 1
|
Late Flight
| 0.6473
|
United
| null |
MouadofMoney
| null | 0
|
@united no u don't
| null |
2015-02-20 21:24:40 -0800
|
NYC
|
Atlantic Time (Canada)
|
569,003,577,613,512,700
|
negative
| 0.6498
|
Lost Luggage
| 0.6498
|
United
| null |
larissatandy
| null | 0
|
@united how much longer will it take? It a guitar, not a royal commission!
| null |
2015-02-20 21:19:59 -0800
|
Vancouver, Canada
|
Melbourne
|
569,002,384,258,502,660
|
neutral
| 1
| null | null |
United
| null |
summert10
| null | 0
|
@united I have a voucher that expires next week, can I get an extension on it before it expires?
| null |
2015-02-20 21:15:14 -0800
| null |
Arizona
|
568,999,888,043,638,800
|
negative
| 0.6721
|
longlines
| 0.3376
|
United
| null |
DerekTrovi
| null | 0
|
@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.
| null |
2015-02-20 21:05:19 -0800
|
Grand Rapids, Michigan
|
Eastern Time (US & Canada)
|
568,998,609,590,419,460
|
neutral
| 0.669
| null | 0
|
United
| null |
PeterDawoud
| null | 0
|
@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.
| null |
2015-02-20 21:00:14 -0800
|
Redmond WA
|
Pacific Time (US & Canada)
|
568,995,447,768,899,600
|
positive
| 0.6497
| null | null |
United
| null |
kevinkugler
| null | 0
|
@united DM sent. Thanks.
| null |
2015-02-20 20:47:40 -0800
|
Omaha, Nebraska
|
Central Time (US & Canada)
|
568,995,256,525,398,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6776
|
United
| null |
MyFitness52
| null | 0
|
@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service
| null |
2015-02-20 20:46:55 -0800
|
Washington
|
Arizona
|
568,995,205,271,015,400
|
neutral
| 0.6667
| null | null |
United
| null |
Merrick757
| null | 0
|
@united San Diego to Chicago. Leaving at 6:15 am tomorrow
| null |
2015-02-20 20:46:43 -0800
| null | null |
568,990,399,814,987,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
raindovemodel
| null | 0
|
@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW
| null |
2015-02-20 20:27:37 -0800
|
Anywhere someone needs me
|
Eastern Time (US & Canada)
|
568,989,687,353,729,000
|
positive
| 1
| null | null |
United
| null |
raindovemodel
| null | 0
|
@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW
| null |
2015-02-20 20:24:47 -0800
|
Anywhere someone needs me
|
Eastern Time (US & Canada)
|
568,989,506,784,722,940
|
positive
| 1
| null | null |
United
| null |
TreyHeckaman
| null | 0
|
@united Thank you! Have a nice evening.
| null |
2015-02-20 20:24:04 -0800
|
Plymouth, IN
|
Eastern Time (US & Canada)
|
568,989,460,618,203,140
|
negative
| 1
|
longlines
| 0.6632
|
United
| null |
danahajek
| null | 1
|
@united if I wait I'll lose the flight. So frustrating.
| null |
2015-02-20 20:23:53 -0800
|
chicago IL
|
Central Time (US & Canada)
|
568,988,757,954,678,800
|
negative
| 1
|
Flight Booking Problems
| 0.7172
|
United
| null |
Csqd
| null | 0
|
@united it most certainly was not.
|
[40.71857786, -73.99426076]
|
2015-02-20 20:21:05 -0800
|
Vail, CO
|
Mountain Time (US & Canada)
|
568,988,032,067,616,800
|
neutral
| 0.6814
| null | 0
|
United
| null |
danahajek
| null | 0
|
@united its available online I just can't figure out how to do it to guarantee same flight
| null |
2015-02-20 20:18:12 -0800
|
chicago IL
|
Central Time (US & Canada)
|
568,987,808,792,223,740
|
negative
| 1
|
Flight Booking Problems
| 0.6374
|
United
| null |
danahajek
| null | 1
|
@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
| null |
2015-02-20 20:17:19 -0800
|
chicago IL
|
Central Time (US & Canada)
|
568,987,648,691,449,860
|
positive
| 0.6907
| null | null |
United
| null |
GoALDE
| null | 0
|
@united No thanks. Took care of it when I called
| null |
2015-02-20 20:16:41 -0800
|
Wisconsin to Worldwide
|
Central Time (US & Canada)
|
568,987,303,302,950,900
|
negative
| 1
|
Customer Service Issue
| 0.7128
|
United
| null |
elbrooklyntaco
| null | 1
|
@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain
| null |
2015-02-20 20:15:19 -0800
| null | null |
568,986,895,268,519,940
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
elbrooklyntaco
| null | 1
|
@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
| null |
2015-02-20 20:13:41 -0800
| null | null |
568,986,700,984,283,140
|
positive
| 1
| null | null |
United
| null |
JesseLitsch
| null | 0
|
@united awesome thank you very much for the help
| null |
2015-02-20 20:12:55 -0800
| null | null |
568,986,491,608,834,050
|
neutral
| 0.6667
| null | 0
|
United
| null |
callmekaitxo
| null | 0
|
@united you need to follow me so I can dm you to give you the info
| null |
2015-02-20 20:12:05 -0800
|
O H I O
|
Arizona
|
568,985,883,589,906,400
|
negative
| 1
|
Can't Tell
| 0.6968
|
United
| null |
your_ride_dear
| null | 0
|
@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary
| null |
2015-02-20 20:09:40 -0800
|
ONTARIO CANADA
| null |
568,985,010,742,693,900
|
neutral
| 0.6848
| null | null |
United
| null |
JesseLitsch
| null | 0
|
@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many
| null |
2015-02-20 20:06:12 -0800
| null | null |
568,984,515,298,922,500
|
negative
| 1
|
Cancelled Flight
| 0.6806
|
United
| null |
Snow4meErika
| null | 0
|
@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!
| null |
2015-02-20 20:04:14 -0800
| null | null |
568,984,098,909,237,250
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
2533107724Paul
| null | 1
|
@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours
| null |
2015-02-20 20:02:35 -0800
|
Gig Harbor
| null |
568,983,569,563,033,600
|
positive
| 1
| null | null |
United
| null |
abhirajan
| null | 0
|
@united kept me watching the safety video for the first time in forever. Nice job 👍.
| null |
2015-02-20 20:00:28 -0800
|
The abyss
|
Arizona
|
568,983,296,018,751,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
The_CW
| null | 1
|
@United has time to respond to everyone else's complaints but not mine. You just lost a customer
| null |
2015-02-20 19:59:23 -0800
|
Ho-Flo/Columbus/NYC
|
Central Time (US & Canada)
|
568,982,915,956,277,250
|
positive
| 1
| null | null |
United
| null |
girlsgetaways
| null | 0
|
@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!
| null |
2015-02-20 19:57:53 -0800
|
Exactly where I want to be!
|
Eastern Time (US & Canada)
|
568,982,505,551,851,500
|
negative
| 1
|
Can't Tell
| 0.6731
|
United
| null |
AbePrescher
| null | 1
|
@united "most likely" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.
| null |
2015-02-20 19:56:15 -0800
|
San Diego
| null |
568,982,253,553,844,200
|
negative
| 1
|
Late Flight
| 0.6738
|
United
| null |
4wordSOUL
| null | 1
|
@united tell me something I don't know...not #keepingit100 #weaktea
| null |
2015-02-20 19:55:15 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
568,979,198,007,595,000
|
negative
| 1
|
Customer Service Issue
| 0.3379
|
United
| null |
JesseLitsch
| null | 0
|
@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally
| null |
2015-02-20 19:43:06 -0800
| null | null |
568,977,696,786,673,660
|
negative
| 0.6713
|
Can't Tell
| 0.3531
|
United
| null |
leigh_emery
| null | 1
|
“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.
| null |
2015-02-20 19:37:08 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,976,619,089,621,000
|
negative
| 0.6899
|
Customer Service Issue
| 0.6899
|
United
| null |
callmekaitxo
| null | 1
|
@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?
| null |
2015-02-20 19:32:51 -0800
|
O H I O
|
Arizona
|
568,976,326,666,768,400
|
negative
| 0.6613
|
Flight Booking Problems
| 0.6613
|
United
| null |
Never_Regret_It
| null | 0
|
@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.
| null |
2015-02-20 19:31:42 -0800
| null | null |
568,976,065,210,806,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
The_CW
| null | 1
|
@united never flying with you guys ever again. The customer service is piss poor at best.
| null |
2015-02-20 19:30:39 -0800
|
Ho-Flo/Columbus/NYC
|
Central Time (US & Canada)
|
568,975,398,236,659,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
DustinDreams
| null | 0
|
@united when a 2 hour flight turns into a 3:30 ordeal...sigh
|
[29.98498519, -95.3338971]
|
2015-02-20 19:28:00 -0800
|
With Carmen SanDiego.
|
Atlantic Time (Canada)
|
568,973,797,262,372,860
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
LEAisMYidol
| null | 1
|
@united where are our luggages? With a group and over 20 luggages are lost
| null |
2015-02-20 19:21:38 -0800
|
Lea Michele
| null |
568,973,634,087,165,950
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
RONISREALTOR
| null | 1
|
@united assistance with what, the attitude of your staff no matter which airport we are at?
| null |
2015-02-20 19:21:00 -0800
|
Fort Lauderdale, FL
|
Eastern Time (US & Canada)
|
568,972,990,039,265,300
|
neutral
| 0.6911
| null | null |
United
| null |
kevinkugler
| null | 0
|
@united Sure. Follow for a sec and I will.
| null |
2015-02-20 19:18:26 -0800
|
Omaha, Nebraska
|
Central Time (US & Canada)
|
568,972,562,819,997,700
|
positive
| 1
| null | null |
United
| null |
lisahsamuel
| null | 0
|
@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
| null |
2015-02-20 19:16:44 -0800
|
Bellingham, WA
|
Pacific Time (US & Canada)
|
568,972,438,693,916,700
|
neutral
| 1
| null | null |
United
| null |
tbjackson09
| null | 0
|
@united airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us?
| null |
2015-02-20 19:16:15 -0800
| null | null |
568,972,136,322,375,700
|
positive
| 0.6749
| null | null |
United
| null |
DManonog
| null | 0
|
@united thank you.
| null |
2015-02-20 19:15:02 -0800
| null | null |
568,971,802,015,170,560
|
negative
| 1
|
Damaged Luggage
| 0.6603
|
United
| null |
larissatandy
| null | 0
|
@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
| null |
2015-02-20 19:13:43 -0800
|
Vancouver, Canada
|
Melbourne
|
568,970,614,238,617,600
|
negative
| 1
|
Customer Service Issue
| 0.6492
|
United
| null |
moonfacestudios
| null | 1
|
@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!
| null |
2015-02-20 19:09:00 -0800
|
DFW area texas
|
Central Time (US & Canada)
|
568,969,371,118,391,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
leigh_emery
| null | 0
|
@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?
| null |
2015-02-20 19:04:03 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,968,761,954,443,260
|
negative
| 1
|
Flight Booking Problems
| 0.6989
|
United
| null |
Snow4meErika
| null | 2
|
@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice
| null |
2015-02-20 19:01:38 -0800
| null | null |
568,968,480,717,983,740
|
negative
| 0.6966
|
Customer Service Issue
| 0.6966
|
United
| null |
MrsHeyGil
| null | 0
|
@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.
| null |
2015-02-20 19:00:31 -0800
|
Obersulzbach, Germany
|
Quito
|
568,968,312,274,718,700
|
negative
| 1
|
Customer Service Issue
| 0.6602
|
United
| null |
Snow4meErika
| null | 2
|
@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
| null |
2015-02-20 18:59:51 -0800
| null | null |
568,967,744,076,410,900
|
neutral
| 1
| null | null |
United
| null |
LyndsyRobinson
| null | 0
|
@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.
| null |
2015-02-20 18:57:35 -0800
| null | null |
568,967,598,794,149,900
|
neutral
| 0.6531
| null | 0
|
United
| null |
Merrick757
| null | 0
|
@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?
| null |
2015-02-20 18:57:01 -0800
| null | null |
568,967,381,860,503,550
|
neutral
| 1
| null | null |
United
| null |
GDClearedToLand
| null | 2
|
@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN
| null |
2015-02-20 18:56:09 -0800
| null | null |
568,967,313,598,386,200
|
negative
| 0.6417
|
Customer Service Issue
| 0.6417
|
United
| null |
DManonog
| null | 0
|
@united I sent a DM re an existing reservation but no one has responded
| null |
2015-02-20 18:55:53 -0800
| null | null |
568,966,873,880,137,700
|
neutral
| 0.6871
| null | 0
|
United
| null |
lindork
| null | 0
|
@united I am going to a service desk now to see what the options are.
| null |
2015-02-20 18:54:08 -0800
|
Edmonton, Alberta, Canada
|
Mountain Time (US & Canada)
|
568,965,937,875,066,900
|
negative
| 0.6679
|
Can't Tell
| 0.3447
|
United
| null |
xVanDanx
| null | 0
|
@united I miss the Continental days.
| null |
2015-02-20 18:50:25 -0800
|
Silver Spring
|
Eastern Time (US & Canada)
|
568,965,883,730,776,060
|
negative
| 1
|
Damaged Luggage
| 0.3437
|
United
| null |
xVanDanx
| null | 0
|
@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
| null |
2015-02-20 18:50:12 -0800
|
Silver Spring
|
Eastern Time (US & Canada)
|
568,965,870,178,816,000
|
negative
| 1
|
Bad Flight
| 0.3642
|
United
| null |
Csqd
| null | 0
|
@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!
| null |
2015-02-20 18:50:08 -0800
|
Vail, CO
|
Mountain Time (US & Canada)
|
568,965,585,620,459,500
|
negative
| 1
|
Flight Attendant Complaints
| 0.3407
|
United
| null |
Csqd
| null | 1
|
@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!
|
[40.71518191, -73.99595593]
|
2015-02-20 18:49:01 -0800
|
Vail, CO
|
Mountain Time (US & Canada)
|
568,965,165,783,388,160
|
negative
| 1
|
Can't Tell
| 0.6322
|
United
| null |
xVanDanx
| null | 0
|
@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?
| null |
2015-02-20 18:47:21 -0800
|
Silver Spring
|
Eastern Time (US & Canada)
|
568,964,974,611,193,860
|
negative
| 1
|
Cancelled Flight
| 0.657
|
United
| null |
Snow4meErika
| null | 2
|
@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough
| null |
2015-02-20 18:46:35 -0800
| null | null |
568,964,534,083,268,600
|
positive
| 1
| null | null |
United
| null |
DrPhilManning
| null | 0
|
@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!
| null |
2015-02-20 18:44:50 -0800
|
Location: constantly changing!
| null |
568,964,028,669,800,450
|
positive
| 1
| null | null |
United
| null |
AmaniHardrict
| null | 0
|
@united Looking forward to flying with you guys as well !!
| null |
2015-02-20 18:42:49 -0800
|
TRACK
|
Atlantic Time (Canada)
|
568,963,398,781,808,640
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
paulgomez99
| null | 0
|
@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
| null |
2015-02-20 18:40:19 -0800
| null | null |
568,963,218,703,564,800
|
negative
| 1
|
Bad Flight
| 0.3657
|
United
| null |
The_CW
| null | 0
|
@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.
| null |
2015-02-20 18:39:36 -0800
|
Ho-Flo/Columbus/NYC
|
Central Time (US & Canada)
|
568,963,006,547,111,940
|
neutral
| 0.6804
| null | null |
United
| null |
neilawinston
| null | 1
|
@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening
| null |
2015-02-20 18:38:46 -0800
|
Cleveland, OH
|
Eastern Time (US & Canada)
|
568,962,811,772,031,000
|
negative
| 0.7053
|
Customer Service Issue
| 0.7053
|
United
| null |
Bee_Branded
| null | 0
|
@united have better customer service at John Wayne airport.
| null |
2015-02-20 18:37:59 -0800
| null |
Arizona
|
568,962,609,375,895,550
|
positive
| 1
| null | null |
United
| null |
christinerimay
| null | 0
|
@united Bag was finally delivered and intact. Thanks for your assistance.
| null |
2015-02-20 18:37:11 -0800
|
Someplace saving something
|
Eastern Time (US & Canada)
|
568,962,582,934,978,560
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
AbePrescher
| null | 2
|
@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.
| null |
2015-02-20 18:37:05 -0800
|
San Diego
| null |
568,962,468,766,212,100
|
negative
| 0.6444
|
Customer Service Issue
| 0.6444
|
United
| null |
Jperez201
| null | 0
|
@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???
| null |
2015-02-20 18:36:38 -0800
|
Rutgers Business School - NB
|
Eastern Time (US & Canada)
|
568,961,737,715,789,800
|
negative
| 0.6421
|
Late Flight
| 0.6421
|
United
| null |
SamuelRBowles
| null | 0
|
@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.
| null |
2015-02-20 18:33:43 -0800
|
Crowborough
|
London
|
568,961,016,782,037,000
|
negative
| 1
|
Bad Flight
| 0.3864
|
United
| null |
LinaSalazar
| null | 0
|
@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.
| null |
2015-02-20 18:30:51 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
568,960,570,486,976,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
bokhary
| null | 0
|
@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united
| null |
2015-02-20 18:29:05 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
568,959,737,544,339,460
|
negative
| 1
|
Can't Tell
| 0.695
|
United
| null |
MyFitness52
| null | 1
|
@united truly the WORST day of flying I have ever experienced...
| null |
2015-02-20 18:25:46 -0800
|
Washington
|
Arizona
|
568,958,380,032,860,160
|
positive
| 1
| null | null |
United
| null |
ayangoswami
| null | 0
|
@united. You guys made my day. Treated me well. Thank you!!!
| null |
2015-02-20 18:20:23 -0800
|
Hilton Head, SC
| null |
568,958,227,888,500,740
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
2533107724Paul
| null | 1
|
@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.
| null |
2015-02-20 18:19:46 -0800
|
Gig Harbor
| null |
568,958,107,205,783,550
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
kellanjacobs
| null | 1
|
@united you phone customer service team is bad. Think it is time for me to consider switching airlines.
| null |
2015-02-20 18:19:18 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,957,558,444,175,360
|
negative
| 1
|
Customer Service Issue
| 0.6436
|
United
| null |
eddietemistokle
| null | 1
|
@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5
| null |
2015-02-20 18:17:07 -0800
|
New York City
|
Central Time (US & Canada)
|
568,957,349,534,289,900
|
neutral
| 1
| null | null |
United
| null |
Thomas_12345
| null | 0
|
@united How can I verify if wheelchair assistance has been requested for my next flight?
| null |
2015-02-20 18:16:17 -0800
| null | null |
568,957,001,658,724,350
|
neutral
| 0.6849
| null | 0
|
United
| null |
MayhemRevived
| null | 1
|
I left my dildo on the plane is there any way for me to get it back? @united
| null |
2015-02-20 18:14:54 -0800
| null | null |
568,955,862,124,863,500
|
positive
| 0.6963
| null | 0
|
United
| null |
kevinkugler
| null | 0
|
@united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos.
| null |
2015-02-20 18:10:22 -0800
|
Omaha, Nebraska
|
Central Time (US & Canada)
|
568,955,339,607,019,500
|
negative
| 1
|
Can't Tell
| 0.3499
|
United
| null |
leigh_emery
| null | 1
|
@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
| null |
2015-02-20 18:08:18 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,955,124,300,820,500
|
positive
| 1
| null | null |
United
| null |
ThomasRogersSG
| null | 0
|
@united thank you! Good service, safe flight... 1/2 way home!
| null |
2015-02-20 18:07:26 -0800
| null | null |
568,955,060,165,554,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
TaraNorden
| null | 0
|
Why even ask me to DM you and offer help if you "can't do anything" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7
| null |
2015-02-20 18:07:11 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,954,593,591,369,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
tjny753
| null | 1
|
@united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw
| null |
2015-02-20 18:05:20 -0800
|
Elmira, NY
| null |
568,954,266,628,575,200
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
Y_Marms5
| null | 0
|
@united you guys suck!
| null |
2015-02-20 18:04:02 -0800
|
NY & NJ
|
Eastern Time (US & Canada)
|
568,954,048,038,055,940
|
negative
| 1
|
Flight Attendant Complaints
| 0.6752
|
United
| null |
tompenning
| null | 0
|
@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.
| null |
2015-02-20 18:03:10 -0800
| null | null |
568,954,046,700,064,800
|
negative
| 1
|
Lost Luggage
| 0.6714
|
United
| null |
sjwwalsh
| null | 1
|
@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..
| null |
2015-02-20 18:03:10 -0800
| null | null |
568,953,367,646,625,800
|
positive
| 1
| null | null |
United
| null |
bakedstove
| null | 0
|
@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise
| null |
2015-02-20 18:00:28 -0800
|
Boston, Massachusetts
|
Eastern Time (US & Canada)
|
568,952,850,908,213,250
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
RONISREALTOR
| null | 1
|
@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember
| null |
2015-02-20 17:58:24 -0800
|
Fort Lauderdale, FL
|
Eastern Time (US & Canada)
|
568,951,922,734,055,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
leigh_emery
| null | 0
|
@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.
| null |
2015-02-20 17:54:43 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,951,819,969,232,900
|
neutral
| 1
| null | null |
United
| null |
aushianya
| null | 0
|
@united I have a question about my interview process I had only one interview but was the last person is that good or bad
| null |
2015-02-20 17:54:19 -0800
| null | null |
568,951,601,777,512,450
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
LinaSalazar
| null | 0
|
@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M
| null |
2015-02-20 17:53:27 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
568,951,462,413,209,600
|
negative
| 1
|
Can't Tell
| 0.6742
|
United
| null |
1234567890_
| null | 1
|
@united go bankrupt again and transfer all of your assets to $LUV. That would be great.
| null |
2015-02-20 17:52:53 -0800
|
Boulder, CO | Los Angeles, CA
|
Arizona
|
568,951,377,231,114,240
|
neutral
| 0.6651
| null | 0
|
United
| null |
JPKirchmeier
| null | 0
|
@united landing in Chicago - saw it once we were already airborne.
| null |
2015-02-20 17:52:33 -0800
|
Evanston, IL
|
Central Time (US & Canada)
|
568,950,980,471,103,500
|
negative
| 1
|
Flight Booking Problems
| 0.6889
|
United
| null |
majacgray
| null | 0
|
@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but "unavailable"to book. False advertising much?
| null |
2015-02-20 17:50:58 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
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