tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,163,371,746,095,100
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
kylemostyn
| null | 0
|
@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent
| null |
2015-02-21 07:54:57 -0800
|
YYC
| null |
569,162,600,237,236,200
|
negative
| 1
|
Flight Booking Problems
| 0.6774
|
United
| null |
Zortrium0
| null | 0
|
@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United!
| null |
2015-02-21 07:51:53 -0800
| null |
Atlantic Time (Canada)
|
569,161,748,286,083,100
|
negative
| 0.68
|
Bad Flight
| 0.68
|
United
| null |
NadeemdeVree
| null | 0
|
@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.
| null |
2015-02-21 07:48:29 -0800
| null |
Greenland
|
569,159,619,710,361,600
|
positive
| 1
| null | null |
United
| null |
zombiesausage
| null | 0
|
@united Very impressed so far. An app that's worth a damn and sms updates on my flight.
|
[39.74529398, -104.99225976]
|
2015-02-21 07:40:02 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
569,159,333,499,576,300
|
neutral
| 0.6644
| null | 0
|
United
| null |
hannahhappie
| null | 0
|
@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!
| null |
2015-02-21 07:38:54 -0800
|
Upper East Side
|
Central Time (US & Canada)
|
569,156,387,789,361,150
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
JimRessler
| null | 1
|
@united just had the worst customer service experience ever on united airlines
| null |
2015-02-21 07:27:11 -0800
|
nyc
|
Quito
|
569,155,039,983,497,200
|
negative
| 1
|
Can't Tell
| 0.6593
|
United
| null |
LewisSalgadoNYC
| null | 0
|
@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
| null |
2015-02-21 07:21:50 -0800
| null |
Eastern Time (US & Canada)
|
569,154,879,484,235,800
|
negative
| 1
|
Bad Flight
| 0.6646
|
United
| null |
tony____k
| null | 0
|
@united diverged to Burlington, Vermont. This sucks.
| null |
2015-02-21 07:21:12 -0800
| null |
Eastern Time (US & Canada)
|
569,153,669,867,946,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.3551
|
United
| null |
smonnat
| null | 1
|
@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!
| null |
2015-02-21 07:16:23 -0800
|
State College, PA
|
Eastern Time (US & Canada)
|
569,153,491,983,327,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
smallestnode
| null | 0
|
@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
| null |
2015-02-21 07:15:41 -0800
|
Boston, MA
| null |
569,152,740,414,218,240
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
sjampol
| null | 0
|
@united I sent my details to the customer care link you sent me almost a month ago and no response.
| null |
2015-02-21 07:12:42 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,150,031,216,779,260
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
kayyywe
| null | 0
|
@united terrible service for military members and their families. #ridiculous #UnitedAirlines
| null |
2015-02-21 07:01:56 -0800
| null |
Eastern Time (US & Canada)
|
569,149,666,027,294,700
|
neutral
| 1
| null | null |
United
| null |
AndrewMcDublin
| null | 0
|
@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?
| null |
2015-02-21 07:00:29 -0800
| null | null |
569,149,498,183,659,500
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
calebkelley
| null | 0
|
@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.
| null |
2015-02-21 06:59:49 -0800
|
Springfield, MO
| null |
569,147,852,217,135,100
|
negative
| 1
|
Customer Service Issue
| 0.6392
|
United
| null |
franknoc
| null | 0
|
@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number
| null |
2015-02-21 06:53:16 -0800
| null |
Arizona
|
569,144,929,093,615,600
|
neutral
| 1
| null | null |
United
| null |
convair990BHX
| null | 1
|
@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT
| null |
2015-02-21 06:41:39 -0800
| null |
London
|
569,144,072,843,063,300
|
negative
| 1
|
Can't Tell
| 0.6589
|
United
| null |
_LaVitaLoca
| null | 0
|
@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy
| null |
2015-02-21 06:38:15 -0800
| null |
Central Time (US & Canada)
|
569,144,056,305,074,200
|
positive
| 0.7087
| null | null |
United
| null |
tbjackson09
| null | 0
|
@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?
| null |
2015-02-21 06:38:11 -0800
| null | null |
569,143,454,434,926,600
|
negative
| 1
|
Late Flight
| 0.6817
|
United
| null |
hadAbadWeek
| null | 0
|
@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.
| null |
2015-02-21 06:35:48 -0800
| null | null |
569,143,406,724,837,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
smallestnode
| null | 0
|
@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.
| null |
2015-02-21 06:35:36 -0800
|
Boston, MA
| null |
569,140,808,227,672,060
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
LandoForziati
| null | 0
|
@united
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience
| null |
2015-02-21 06:25:17 -0800
|
Cloud City, MA
| null |
569,140,362,025,050,100
|
negative
| 1
|
Customer Service Issue
| 0.6513
|
United
| null |
AviNewYork
| null | 1
|
@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.
|
[18.47240961, -68.39941149]
|
2015-02-21 06:23:31 -0800
| null |
Eastern Time (US & Canada)
|
569,139,586,124,910,600
|
negative
| 1
|
Can't Tell
| 0.6489
|
United
| null |
retailtherapy10
| null | 0
|
@united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst!
| null |
2015-02-21 06:20:26 -0800
| null |
Quito
|
569,139,480,101,314,560
|
negative
| 1
|
Can't Tell
| 0.6464
|
United
| null |
AviNewYork
| null | 1
|
@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6
|
[18.4729405, -68.39820768]
|
2015-02-21 06:20:00 -0800
| null |
Eastern Time (US & Canada)
|
569,134,299,024,367,600
|
negative
| 1
|
Customer Service Issue
| 0.3705
|
United
| null |
Pacen8r
| null | 1
|
@united your "Airserv" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.
| null |
2015-02-21 05:59:25 -0800
|
Manassas, Virginia
|
Eastern Time (US & Canada)
|
569,134,266,052,816,900
|
negative
| 1
|
Customer Service Issue
| 0.3796
|
United
| null |
kylemostyn
| null | 0
|
@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement
| null |
2015-02-21 05:59:17 -0800
|
YYC
| null |
569,130,479,690,981,400
|
negative
| 1
|
Customer Service Issue
| 0.6758
|
United
| null |
DiqM
| null | 0
|
@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita
| null |
2015-02-21 05:44:14 -0800
|
here
|
Mountain Time (US & Canada)
|
569,129,269,139,537,900
|
negative
| 0.6842
|
Can't Tell
| 0.6842
|
United
| null |
tomwylie19
| null | 1
|
@united 132 characters does not cover my reasons I'm afraid
| null |
2015-02-21 05:39:26 -0800
| null |
London
|
569,128,289,178,152,960
|
negative
| 0.6883
|
Customer Service Issue
| 0.35
|
United
| null |
AviNewYork
| null | 0
|
@united while busy on his cell phone ???
|
[18.47233225, -68.39941165]
|
2015-02-21 05:35:32 -0800
| null |
Eastern Time (US & Canada)
|
569,125,947,200,413,700
|
negative
| 0.6479
|
Can't Tell
| 0.3464
|
United
| null |
BDWiese
| null | 0
|
@united really, fill out a form about my flight experience? I sent an email to the 1K email address.
| null |
2015-02-21 05:26:14 -0800
|
New Jersey, USA
| null |
569,125,711,556,042,750
|
negative
| 0.6334
|
Late Flight
| 0.3342
|
United
| null |
JuanJoseRG02
| null | 0
|
@united: "Left gate 5 minutes early."
My thoughts: "That doesn't count if you sit on the Tarmac for a half hour." #comeonpeople
| null |
2015-02-21 05:25:18 -0800
|
Nashville, TN +309+ +320+
|
Central Time (US & Canada)
|
569,125,558,568,783,900
|
positive
| 1
| null | null |
United
| null |
garycirlin
| null | 0
|
@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?
| null |
2015-02-21 05:24:41 -0800
|
NY
| null |
569,125,033,509,048,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
beckybye
| null | 0
|
@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?
| null |
2015-02-21 05:22:36 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
569,121,422,817,112,060
|
negative
| 1
|
Flight Attendant Complaints
| 0.6646
|
United
| null |
thefarb
| null | 0
|
@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check
| null |
2015-02-21 05:08:15 -0800
|
ÜT: 39.39339,-76.762595
|
Eastern Time (US & Canada)
|
569,120,847,115,501,600
|
neutral
| 1
| null | null |
United
| null |
AviNewYork
| null | 0
|
@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z
|
[18.4710809, -68.39995916]
|
2015-02-21 05:05:58 -0800
| null |
Eastern Time (US & Canada)
|
569,119,503,516,246,000
|
negative
| 1
|
Customer Service Issue
| 0.6523
|
United
| null |
justin_gbp
| null | 0
|
@united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it
|
[43.59688282, -72.96820686]
|
2015-02-21 05:00:38 -0800
| null | null |
569,117,696,610,185,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
BenBell22
| null | 0
|
@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
| null |
2015-02-21 04:53:27 -0800
| null |
Eastern Time (US & Canada)
|
569,116,934,379,323,400
|
negative
| 0.6421
|
Customer Service Issue
| 0.3368
|
United
| null |
BenBell22
| null | 0
|
@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best
| null |
2015-02-21 04:50:25 -0800
| null |
Eastern Time (US & Canada)
|
569,116,399,039,344,640
|
negative
| 1
|
Customer Service Issue
| 0.6536
|
United
| null |
BenBell22
| null | 0
|
@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM
| null |
2015-02-21 04:48:17 -0800
| null |
Eastern Time (US & Canada)
|
569,115,097,198,690,300
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
lingley
| null | 0
|
@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
| null |
2015-02-21 04:43:07 -0800
|
ÜT: 42.706796,-71.210754
|
Quito
|
569,114,239,996,076,000
|
negative
| 0.6559
|
Cancelled Flight
| 0.3441
|
United
| null |
TheBarnesology
| null | 0
|
@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.
|
[29.81532281, -95.40830048]
|
2015-02-21 04:39:43 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
569,106,746,486,222,850
|
positive
| 0.689
| null | null |
United
| null |
ananth77
| null | 0
|
@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41
| null |
2015-02-21 04:09:56 -0800
| null |
Central Time (US & Canada)
|
569,105,159,764,242,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
recon_love
| null | 0
|
@united never fails to have delayed flights 😡
| null |
2015-02-21 04:03:38 -0800
| null | null |
569,102,054,922,129,400
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
_Eric_Bishop
| null | 0
|
@united Yes, myself and about 200 other people also.
| null |
2015-02-21 03:51:17 -0800
|
Little Rock
|
Central Time (US & Canada)
|
569,101,653,573,570,560
|
positive
| 1
| null | null |
United
| null |
Mike_J_Morgan
| null | 0
|
@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl
| null |
2015-02-21 03:49:42 -0800
|
Norman, OK
|
Eastern Time (US & Canada)
|
569,098,396,914,421,760
|
negative
| 0.6688
|
Lost Luggage
| 0.3526
|
United
| null |
NicoleRoundy
| null | 0
|
@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA
| null |
2015-02-21 03:36:45 -0800
|
Park City, UT
|
Mountain Time (US & Canada)
|
569,097,525,690,568,700
|
neutral
| 0.6842
| null | null |
United
| null |
Addair
| null | 0
|
@united lets do that can you email boarding pass?
| null |
2015-02-21 03:33:18 -0800
|
Raleigh, NC
|
Eastern Time (US & Canada)
|
569,096,764,835,414,000
|
neutral
| 0.6924
| null | null |
United
| null |
Addair
| null | 0
|
“@united: @Addair We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx
| null |
2015-02-21 03:30:16 -0800
|
Raleigh, NC
|
Eastern Time (US & Canada)
|
569,094,744,615,157,760
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Sallee_D
| null | 0
|
@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks
| null |
2015-02-21 03:22:15 -0800
| null |
Eastern Time (US & Canada)
|
569,093,984,640,995,300
|
positive
| 1
| null | null |
United
| null |
ryaneaster
| null | 0
|
@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness
|
[41.9413787, -87.8932425]
|
2015-02-21 03:19:13 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,089,890,173,874,200
|
negative
| 1
|
longlines
| 1
|
United
| null |
CaseyBarnes1
| null | 0
|
@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees
| null |
2015-02-21 03:02:57 -0800
|
Lake City, MN
|
Central Time (US & Canada)
|
569,088,814,184,079,360
|
positive
| 0.6696
| null | 0
|
United
| null |
ryaneaster
| null | 0
|
@united stellar customer service. You have earned my business by your attention to detail.
|
[41.9808176, -87.9063373]
|
2015-02-21 02:58:41 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,088,496,117,415,940
|
positive
| 1
| null | null |
United
| null |
ryaneaster
| null | 0
|
@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler
|
[41.9809313, -87.9063148]
|
2015-02-21 02:57:25 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,087,906,851,135,500
|
neutral
| 1
| null | null |
United
| null |
DaRenton
| null | 0
|
@united now arrives LAX @ 8:03 am
| null |
2015-02-21 02:55:04 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,086,687,336,222,700
|
negative
| 0.6556
|
Can't Tell
| 0.3444
|
United
| null |
DaRenton
| null | 0
|
@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight
| null |
2015-02-21 02:50:14 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,085,424,498,446,340
|
negative
| 0.705
|
Bad Flight
| 0.705
|
United
| null |
tcfitz3
| null | 0
|
@united No first class passenger should have to pay for inflight wifi.
| null |
2015-02-21 02:45:12 -0800
|
Houston
|
Central Time (US & Canada)
|
569,083,899,478,994,940
|
positive
| 0.6735
| null | null |
United
| null |
filmbizpro
| null | 0
|
Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!
| null |
2015-02-21 02:39:09 -0800
|
Amsterdam/Malibu
|
Amsterdam
|
569,079,375,296,999,400
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
DNLee5
| null | 0
|
@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever
| null |
2015-02-21 02:21:10 -0800
|
New York, US; Tanzania, Africa
|
Central Time (US & Canada)
|
569,078,346,660,900,860
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jakehparrott
| null | 0
|
@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.
| null |
2015-02-21 02:17:05 -0800
|
iPhone: 0.000000,0.000000
| null |
569,078,332,278,513,660
|
negative
| 0.664
|
Can't Tell
| 0.3423
|
United
| null |
DaRenton
| null | 0
|
@united UA 1706 there is no way a plane "loses its software" I believe you decided to do an upgrade...
| null |
2015-02-21 02:17:02 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,077,766,022,246,400
|
negative
| 1
|
Late Flight
| 0.6689
|
United
| null |
DaRenton
| null | 0
|
@united already missed connection... UA 495
| null |
2015-02-21 02:14:47 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,077,393,886,810,100
|
negative
| 1
|
Flight Attendant Complaints
| 0.3404
|
United
| null |
DaRenton
| null | 0
|
@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...
| null |
2015-02-21 02:13:18 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,076,717,689,524,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
DaRenton
| null | 0
|
@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say "oh well"
| null |
2015-02-21 02:10:37 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,075,488,926,371,840
|
neutral
| 1
| null | null |
United
| null |
theycallme_HH
| null | 0
|
@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG
|
[0.0, 0.0]
|
2015-02-21 02:05:44 -0800
|
Orleans/Tarpon Springs/London
|
Amsterdam
|
569,075,352,888,176,640
|
negative
| 1
|
Customer Service Issue
| 0.6774
|
United
| null |
elliotdebruyn
| null | 0
|
@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.
| null |
2015-02-21 02:05:11 -0800
|
Shanghai, China
|
Beijing
|
569,059,097,632,337,900
|
positive
| 0.3646
| null | 0
|
United
| null |
DarianDavis
| null | 0
|
@united yes to more food! Add some gluten free options while you're at it
| null |
2015-02-21 01:00:36 -0800
| null |
Mountain Time (US & Canada)
|
569,058,014,650,433,540
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
_SamanthaAkira
| null | 0
|
@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
|
[33.99585652, -117.35791469]
|
2015-02-21 00:56:17 -0800
| null |
Pacific Time (US & Canada)
|
569,056,573,731,020,800
|
negative
| 0.6533
|
Bad Flight
| 0.3436
|
United
| null |
StevieT_89
| null | 0
|
@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5
| null |
2015-02-21 00:50:34 -0800
|
London-Manila
| null |
569,055,189,988,024,300
|
neutral
| 0.626
| null | 0
|
United
| null |
2cJustice4all
| null | 0
|
@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.
| null |
2015-02-21 00:45:04 -0800
|
Chicago Illinois Crime.Inc
|
Central Time (US & Canada)
|
569,049,391,337,578,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
dlm_3
| null | 0
|
@united yes there is when you keep getting the same robotic answer.
| null |
2015-02-21 00:22:01 -0800
|
Global
|
Eastern Time (US & Canada)
|
569,036,254,253,346,800
|
positive
| 1
| null | null |
United
| null |
NoviceFlyer
| null | 0
|
@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
| null |
2015-02-20 23:29:49 -0800
|
Tulsa, OK
|
Central Time (US & Canada)
|
569,035,887,956,271,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
alexreznik
| null | 0
|
@united bad customer service to NYC a few weeks ago. Thinking of moving on
| null |
2015-02-20 23:28:22 -0800
|
Email: Alex@ditmasla.com
|
Pacific Time (US & Canada)
|
569,035,174,328,934,400
|
negative
| 1
|
Customer Service Issue
| 0.6437
|
United
| null |
2cJustice4all
| null | 0
|
@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff
| null |
2015-02-20 23:25:32 -0800
|
Chicago Illinois Crime.Inc
|
Central Time (US & Canada)
|
569,034,721,683,861,500
|
negative
| 0.7
|
Flight Attendant Complaints
| 0.36
|
United
| null |
dasbet
| null | 0
|
@united I mean, your employees were really nice as I literally sobbed?
| null |
2015-02-20 23:23:44 -0800
|
Coming to a City Near You
|
Central Time (US & Canada)
|
569,034,282,485,698,560
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
2cJustice4all
| null | 0
|
@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone
| null |
2015-02-20 23:21:59 -0800
|
Chicago Illinois Crime.Inc
|
Central Time (US & Canada)
|
569,033,988,855,037,950
|
negative
| 0.6333
|
Cancelled Flight
| 0.3222
|
United
| null |
dasbet
| null | 0
|
@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.
| null |
2015-02-20 23:20:49 -0800
|
Coming to a City Near You
|
Central Time (US & Canada)
|
569,032,643,548,811,260
|
positive
| 1
| null | null |
United
| null |
cindykane
| null | 0
|
@united They held the plane! Made it!!
|
[33.94238375, -118.39906416]
|
2015-02-20 23:15:28 -0800
|
Massachusetts
|
Eastern Time (US & Canada)
|
569,030,219,438,239,740
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
AndreaDurkee
| null | 1
|
@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
| null |
2015-02-20 23:05:51 -0800
|
Boston, MA
|
Pacific Time (US & Canada)
|
569,027,718,626,480,100
|
positive
| 1
| null | null |
United
| null |
MERBARAT
| null | 0
|
@united ok, have sent u info via DM. I appreciate your help and consideration. 😊
|
[41.86591706, -87.6231238]
|
2015-02-20 22:55:54 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,026,124,484,706,300
|
negative
| 1
|
Customer Service Issue
| 0.393
|
United
| null |
dtcurtbrown
| null | 0
|
@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.
| null |
2015-02-20 22:49:34 -0800
| null | null |
569,025,401,906,794,500
|
positive
| 1
| null | null |
United
| null |
EdinReporter
| null | 0
|
@united nice and early back home! http://t.co/geG4nghmIE
| null |
2015-02-20 22:46:42 -0800
|
Edinburgh
|
Edinburgh
|
569,025,196,230,877,200
|
positive
| 0.6531
| null | null |
United
| null |
neilawinston
| null | 0
|
@united I hope so too :)
| null |
2015-02-20 22:45:53 -0800
|
Cleveland, OH
|
Eastern Time (US & Canada)
|
569,024,126,641,311,740
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
gehandabare
| null | 0
|
@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive
| null |
2015-02-20 22:41:38 -0800
| null |
Eastern Time (US & Canada)
|
569,023,489,492,955,140
|
positive
| 1
| null | null |
United
| null |
iandroid614
| null | 0
|
@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
| null |
2015-02-20 22:39:06 -0800
|
Kearney, Nebraska
|
Central Time (US & Canada)
|
569,021,768,788,090,900
|
negative
| 0.6685
|
Flight Booking Problems
| 0.3405
|
United
| null |
MERBARAT
| null | 0
|
@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough
|
[41.86590405, -87.62282728]
|
2015-02-20 22:32:16 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,020,829,033,492,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
danahajek
| null | 1
|
@united so much for being here to help. Very disappointed in your customer service.
| null |
2015-02-20 22:28:32 -0800
|
chicago IL
|
Central Time (US & Canada)
|
569,017,927,803,932,700
|
neutral
| 1
| null | null |
United
| null |
woawABQ
| null | 0
|
@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh
| null |
2015-02-20 22:17:00 -0800
|
Albuquerque, NM
| null |
569,017,631,602,139,140
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MERBARAT
| null | 1
|
@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
|
[41.86589387, -87.62303178]
|
2015-02-20 22:15:49 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,017,218,316,369,900
|
neutral
| 0.6813
| null | 0
|
United
| null |
iamlaurencard
| null | 0
|
.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.
| null |
2015-02-20 22:14:11 -0800
|
Aliso Viejo, CA
|
Pacific Time (US & Canada)
|
569,015,669,347,319,800
|
negative
| 1
|
Flight Booking Problems
| 0.6222
|
United
| null |
CaptainDave13
| null | 1
|
@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?
| null |
2015-02-20 22:08:02 -0800
|
ridin' da food train
| null |
569,014,098,811,351,040
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
iandroid614
| null | 0
|
@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help
| null |
2015-02-20 22:01:47 -0800
|
Kearney, Nebraska
|
Central Time (US & Canada)
|
569,012,722,169,466,900
|
positive
| 0.7021
| null | null |
United
| null |
robbshurr
| null | 0
|
@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW
| null |
2015-02-20 21:56:19 -0800
|
Boulder, CO
|
Mountain Time (US & Canada)
|
569,012,492,598,251,500
|
negative
| 1
|
Customer Service Issue
| 0.6415
|
United
| null |
johnwoodRTR
| null | 1
|
@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
|
[39.77848558, -104.90007634]
|
2015-02-20 21:55:24 -0800
|
Hong Kong
|
Eastern Time (US & Canada)
|
569,011,846,432,366,600
|
negative
| 0.6514
|
Lost Luggage
| 0.6514
|
United
| null |
iandroid614
| null | 0
|
@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.
| null |
2015-02-20 21:52:50 -0800
|
Kearney, Nebraska
|
Central Time (US & Canada)
|
569,011,727,532,032,000
|
negative
| 1
|
Flight Booking Problems
| 0.3404
|
United
| null |
johnwoodRTR
| null | 1
|
@united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer?
|
[39.77390684, -104.84537303]
|
2015-02-20 21:52:22 -0800
|
Hong Kong
|
Eastern Time (US & Canada)
|
569,011,185,439,285,250
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kellyirish72
| null | 0
|
@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with "issues"...
| null |
2015-02-20 21:50:12 -0800
|
Austin
| null |
569,011,048,843,313,150
|
negative
| 0.6765
|
Customer Service Issue
| 0.3431
|
United
| null |
ldellabella
| null | 0
|
@united that would have been nice earlier today. Too Late Flight now. I hope.
| null |
2015-02-20 21:49:40 -0800
|
Cincinnati
| null |
569,010,309,085,536,260
|
negative
| 1
|
Late Flight
| 0.7014
|
United
| null |
franknoc
| null | 0
|
@united waiting 12 mins and counting to get through to Global Services....something going on?
| null |
2015-02-20 21:46:44 -0800
| null |
Arizona
|
569,009,316,490,911,740
|
negative
| 0.6501
|
Late Flight
| 0.6501
|
United
| null |
ldellabella
| null | 0
|
@united no still trying to get home.
| null |
2015-02-20 21:42:47 -0800
|
Cincinnati
| null |
569,008,708,174,262,300
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
johnwoodRTR
| null | 0
|
@united Also your at-gate monitor showed 23 empty seats
|
[39.83426941, -104.69960636]
|
2015-02-20 21:40:22 -0800
|
Hong Kong
|
Eastern Time (US & Canada)
|
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