tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,950,850,615,316,500
|
positive
| 0.6566
| null | null |
United
| null |
paigeworthy
| null | 0
|
@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!
|
[0.0, 0.0]
|
2015-02-20 17:50:28 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,950,706,008,231,940
|
negative
| 0.6481
|
Flight Attendant Complaints
| 0.3351
|
United
| null |
elbrooklyntaco
| null | 1
|
@united unsmiling rep. told us hotel shuttle comes "like every 15 minutes." Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?
| null |
2015-02-20 17:49:53 -0800
| null | null |
568,950,548,411,461,600
|
negative
| 1
|
Late Flight
| 0.6495
|
United
| null |
laurenmadams
| null | 0
|
@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?
| null |
2015-02-20 17:49:15 -0800
|
In & Around Chicago
|
Central Time (US & Canada)
|
568,949,970,080,018,400
|
negative
| 0.6848
|
Customer Service Issue
| 0.6848
|
United
| null |
MadisonWatts_
| null | 1
|
@united Yes I needed plenty of assistance but received none.
|
[38.26810946, -82.12153441]
|
2015-02-20 17:46:58 -0800
|
West Virginia
|
Alaska
|
568,949,545,972,961,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
AJMILBRANDT
| null | 1
|
@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks
| null |
2015-02-20 17:45:16 -0800
|
Buck-hio
| null |
568,948,971,923,742,700
|
negative
| 0.6537
|
Customer Service Issue
| 0.329
|
United
| null |
Dra_Mck
| null | 0
|
@united thank you for the reply. I emailed your customer care department about my experience.
| null |
2015-02-20 17:43:00 -0800
|
Chapel Hill
|
Quito
|
568,948,323,916,255,200
|
negative
| 1
|
Customer Service Issue
| 0.6493
|
United
| null |
Decode_NewYork
| null | 0
|
@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag
| null |
2015-02-20 17:40:25 -0800
|
New York City
|
Eastern Time (US & Canada)
|
568,948,016,662,474,750
|
neutral
| 1
| null | null |
United
| null |
Csqd
| null | 0
|
@united it's done. If you do something to make up for it I'll tweet that too.
| null |
2015-02-20 17:39:12 -0800
|
Vail, CO
|
Mountain Time (US & Canada)
|
568,948,008,160,661,500
|
negative
| 0.636
|
Can't Tell
| 0.324
|
United
| null |
aushianya
| null | 0
|
@united I had one interview I was the last person what does that mean?
| null |
2015-02-20 17:39:10 -0800
| null | null |
568,947,922,731,028,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
HobertRunter
| null | 1
|
@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
| null |
2015-02-20 17:38:49 -0800
|
Minneapolis
|
Quito
|
568,947,542,899,052,540
|
positive
| 1
| null | null |
United
| null |
mrp
| null | 0
|
@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!
| null |
2015-02-20 17:37:19 -0800
|
sf - austin - sydney
|
Alaska
|
568,947,313,676,148,740
|
negative
| 1
|
Customer Service Issue
| 0.6805
|
United
| null |
HILL_PARTYofone
| null | 1
|
@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.
| null |
2015-02-20 17:36:24 -0800
|
Omaha, NE
|
Central Time (US & Canada)
|
568,946,825,798,905,860
|
positive
| 0.343
| null | 0
|
United
| null |
nfriesen1
| null | 0
|
@united give her the recognition she deserves!
| null |
2015-02-20 17:34:28 -0800
|
Winnipeg, MB Canada
|
Central Time (US & Canada)
|
568,946,758,404,808,700
|
positive
| 1
| null | null |
United
| null |
nfriesen1
| null | 0
|
@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!
| null |
2015-02-20 17:34:12 -0800
|
Winnipeg, MB Canada
|
Central Time (US & Canada)
|
568,944,096,687,075,300
|
negative
| 1
|
Bad Flight
| 0.3748
|
United
| null |
xVanDanx
| null | 0
|
@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.
| null |
2015-02-20 17:23:37 -0800
|
Silver Spring
|
Eastern Time (US & Canada)
|
568,942,578,026,086,400
|
negative
| 1
|
Late Flight
| 0.6436
|
United
| null |
Charlie_Mich
| null | 0
|
@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
| null |
2015-02-20 17:17:35 -0800
| null | null |
568,941,851,228,528,640
|
positive
| 0.6889
| null | 0
|
United
| null |
1234567890_
| null | 0
|
@united you suck. @SouthwestAir you're the best.
|
[37.61476852, -122.40521688]
|
2015-02-20 17:14:42 -0800
|
Boulder, CO | Los Angeles, CA
|
Arizona
|
568,940,548,301,549,600
|
negative
| 0.7055
|
Late Flight
| 0.3748
|
United
| null |
wisemana
| null | 0
|
@United can you let us out of the gate now. UA1157
|
[0.0, 0.0]
|
2015-02-20 17:09:31 -0800
|
washington, dc
|
Eastern Time (US & Canada)
|
568,938,647,795,314,700
|
negative
| 1
|
Late Flight
| 0.6579
|
United
| null |
wisemana
| null | 0
|
@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go
|
[29.98384194, -95.33664018]
|
2015-02-20 17:01:58 -0800
|
washington, dc
|
Eastern Time (US & Canada)
|
568,935,475,815,292,900
|
negative
| 1
|
Bad Flight
| 0.3434
|
United
| null |
hoozsah
| null | 0
|
@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks
| null |
2015-02-20 16:49:22 -0800
| null | null |
568,934,749,571,387,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
KatieJelen
| null | 0
|
@united Your "Loyalty Team" basically flipped me off via phone, but thanks. Maybe Google "loyalty" and get back to me? ^LOL
| null |
2015-02-20 16:46:29 -0800
|
Los Angeles, CA (via Philly)
|
Pacific Time (US & Canada)
|
568,934,521,506,107,400
|
negative
| 1
|
Bad Flight
| 0.3404
|
United
| null |
JoeSchmuck
| null | 2
|
Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks
| null |
2015-02-20 16:45:34 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,933,083,472,220,160
|
positive
| 1
| null | null |
United
| null |
ferriertv
| null | 0
|
@united Thank You
| null |
2015-02-20 16:39:52 -0800
|
Denver
|
Mountain Time (US & Canada)
|
568,932,735,181,578,240
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
StarksRavings
| null | 0
|
@united, if you mean beyond opaque "maintenance issues", yes, that would be basic in customer service which your EWR staff can't manage.
| null |
2015-02-20 16:38:28 -0800
|
United States
|
Eastern Time (US & Canada)
|
568,932,482,323,623,940
|
negative
| 0.685
|
Flight Booking Problems
| 0.3586
|
United
| null |
iamtedking
| null | 0
|
@united "Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"
| null |
2015-02-20 16:37:28 -0800
| null |
Eastern Time (US & Canada)
|
568,931,996,891,807,740
|
neutral
| 1
| null | null |
United
| null |
JamieReidy
| null | 0
|
@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009
| null |
2015-02-20 16:35:32 -0800
| null |
Pacific Time (US & Canada)
|
568,931,924,166,574,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
LJ3000
| null | 0
|
. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful
| null |
2015-02-20 16:35:15 -0800
| null |
Pacific Time (US & Canada)
|
568,931,759,150,084,100
|
negative
| 1
|
Can't Tell
| 0.7075
|
United
| null |
JamieReidy
| null | 0
|
@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)
| null |
2015-02-20 16:34:36 -0800
| null |
Pacific Time (US & Canada)
|
568,931,637,699,829,760
|
negative
| 0.3511
|
Flight Attendant Complaints
| 0.3511
|
United
| null |
robfarrisjr
| null | 1
|
@united - #epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day!
| null |
2015-02-20 16:34:07 -0800
|
Apex, NC
|
Eastern Time (US & Canada)
|
568,931,356,287,365,100
|
negative
| 1
|
Late Flight
| 0.6378
|
United
| null |
tjny753
| null | 0
|
@united That was the problem. We were being told the aircraft was on its way.
| null |
2015-02-20 16:33:00 -0800
|
Elmira, NY
| null |
568,931,215,149,039,600
|
negative
| 0.684
|
Late Flight
| 0.3499
|
United
| null |
Charlie_Mich
| null | 1
|
@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel! I can't even make this stuff up.
| null |
2015-02-20 16:32:26 -0800
| null | null |
568,930,692,551,221,250
|
negative
| 1
|
Can't Tell
| 0.684
|
United
| null |
thebadvillain
| null | 1
|
@united do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs
| null |
2015-02-20 16:30:21 -0800
| null | null |
568,929,299,350,179,840
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JW_Blocker
| null | 1
|
@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.
| null |
2015-02-20 16:24:49 -0800
| null | null |
568,928,251,554,299,900
|
negative
| 1
|
Lost Luggage
| 0.3407
|
United
| null |
iamawarplane
| null | 0
|
@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.
| null |
2015-02-20 16:20:40 -0800
|
Austin, Texas
| null |
568,928,163,058,724,860
|
negative
| 0.6942
|
Late Flight
| 0.3702
|
United
| null |
Charlie_Mich
| null | 0
|
@united now I'll probably miss my next connection!
| null |
2015-02-20 16:20:18 -0800
| null | null |
568,927,730,160,549,900
|
neutral
| 1
| null | null |
United
| null |
suijuris
| null | 0
|
@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?
|
[40.64993239, -73.78249589]
|
2015-02-20 16:18:35 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,927,727,627,202,560
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Charlie_Mich
| null | 0
|
@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.
| null |
2015-02-20 16:18:35 -0800
| null | null |
568,927,631,103,696,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Schlubach
| null | 1
|
@united not the case. Now delayed due to "mechanical issues with no update on departure time". Just Cancelled Flight the goddamn flight so I go delta
| null |
2015-02-20 16:18:12 -0800
|
NY
|
Quito
|
568,927,281,747,505,150
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Charlie_Mich
| null | 0
|
@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
| null |
2015-02-20 16:16:48 -0800
| null | null |
568,926,552,836,182,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ellembee
| null | 0
|
@united I didn't get a message from you. I'll resend numbers.
| null |
2015-02-20 16:13:54 -0800
|
chicago
|
Central Time (US & Canada)
|
568,926,321,369,153,540
|
neutral
| 0.6735
| null | 0
|
United
| null |
takwind_
| null | 0
|
@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall
| null |
2015-02-20 16:12:59 -0800
|
New York | Nomad
|
Eastern Time (US & Canada)
|
568,925,709,189,705,700
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
StephanieWeyant
| null | 0
|
@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.
| null |
2015-02-20 16:10:33 -0800
|
New York City
| null |
568,925,583,939,375,100
|
negative
| 0.7118
|
longlines
| 0.3667
|
United
| null |
archivelle
| null | 0
|
@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.
| null |
2015-02-20 16:10:03 -0800
|
New York
| null |
568,924,206,152,306,700
|
negative
| 1
|
Can't Tell
| 0.6656
|
United
| null |
KatieJelen
| null | 0
|
@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA
| null |
2015-02-20 16:04:35 -0800
|
Los Angeles, CA (via Philly)
|
Pacific Time (US & Canada)
|
568,923,233,866,555,400
|
positive
| 1
| null | null |
United
| null |
livingextreme
| null | 0
|
@united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention!
| null |
2015-02-20 16:00:43 -0800
|
Grand Junction, Colorado
| null |
568,922,616,800,657,400
|
positive
| 1
| null | null |
United
| null |
Mimsw
| null | 0
|
@united Gate Agent Alavera is amazing
| null |
2015-02-20 15:58:16 -0800
|
Boulder, CO
|
Mountain Time (US & Canada)
|
568,922,057,552,977,900
|
negative
| 0.6842
|
Can't Tell
| 0.6842
|
United
| null |
KatieJelen
| null | 1
|
@united I need you...to be a better airline. ^LOL
| null |
2015-02-20 15:56:03 -0800
|
Los Angeles, CA (via Philly)
|
Pacific Time (US & Canada)
|
568,921,968,818,270,200
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
EddieUmphrey
| null | 1
|
@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!
| null |
2015-02-20 15:55:42 -0800
|
MN, MI, NM
|
Eastern Time (US & Canada)
|
568,921,625,715,814,400
|
positive
| 1
| null | null |
United
| null |
KennethRMurray
| null | 0
|
@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍
| null |
2015-02-20 15:54:20 -0800
|
Kenosha, WI
|
Central Time (US & Canada)
|
568,921,407,813,521,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
chozee1
| null | 0
|
@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!
| null |
2015-02-20 15:53:28 -0800
|
Clifton, NJ
| null |
568,921,163,901,984,800
|
negative
| 1
|
Customer Service Issue
| 0.6329
|
United
| null |
jbersack
| null | 1
|
@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!
| null |
2015-02-20 15:52:30 -0800
|
ÜT: 38.763515,-77.718226
|
Eastern Time (US & Canada)
|
568,920,314,073,260,000
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
BurkeCherrie
| null | 0
|
@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF
| null |
2015-02-20 15:49:07 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
568,919,686,978,641,900
|
negative
| 1
|
Late Flight
| 0.6526
|
United
| null |
Schlubach
| null | 1
|
@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE
| null |
2015-02-20 15:46:38 -0800
|
NY
|
Quito
|
568,919,230,671,794,200
|
neutral
| 1
| null | null |
United
| null |
aushianya
| null | 0
|
@united I just had an interview how long does it take before you hear back
| null |
2015-02-20 15:44:49 -0800
| null | null |
568,918,820,632,404,000
|
negative
| 1
|
Customer Service Issue
| 0.6619
|
United
| null |
iamawarplane
| null | 1
|
@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.
| null |
2015-02-20 15:43:11 -0800
|
Austin, Texas
| null |
568,918,759,664,021,500
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
jayw329
| null | 0
|
@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies
| null |
2015-02-20 15:42:56 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,917,936,783,491,100
|
negative
| 0.6633
|
Can't Tell
| 0.3367
|
United
| null |
jayw329
| null | 0
|
@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
| null |
2015-02-20 15:39:40 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,917,792,172,351,500
|
positive
| 1
| null | null |
United
| null |
nfriesen1
| null | 0
|
@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!
|
[49.73717309, -96.67646776]
|
2015-02-20 15:39:06 -0800
|
Winnipeg, MB Canada
|
Central Time (US & Canada)
|
568,917,786,921,009,150
|
negative
| 0.6878
|
Can't Tell
| 0.3541
|
United
| null |
archivelle
| null | 0
|
@united Also, group 5 is total BS.
| null |
2015-02-20 15:39:05 -0800
|
New York
| null |
568,917,611,565,592,600
|
negative
| 1
|
Late Flight
| 0.6657
|
United
| null |
archivelle
| null | 1
|
@united Don't ask me to be patient without offering something in return.
| null |
2015-02-20 15:38:23 -0800
|
New York
| null |
568,917,429,033,652,200
|
negative
| 1
|
Late Flight
| 0.6154
|
United
| null |
4wordSOUL
| null | 1
|
@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100
| null |
2015-02-20 15:37:39 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
568,917,261,869,674,500
|
negative
| 1
|
Bad Flight
| 0.697
|
United
| null |
jayw329
| null | 0
|
@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable
| null |
2015-02-20 15:36:59 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,916,446,710,857,700
|
positive
| 1
| null | null |
United
| null |
CEUGRATN
| null | 0
|
@united free booze for the Bach party would make it better! ORD-->MSY #Delayed #Again We will enjoy either way. Thanks!
| null |
2015-02-20 15:33:45 -0800
| null |
Central Time (US & Canada)
|
568,916,345,506,566,140
|
neutral
| 1
| null | null |
United
| null |
JPKirchmeier
| null | 0
|
@united (2/2) I have their name (boarding pass was in there, too). I think they might really need this. Any ideas?
| null |
2015-02-20 15:33:21 -0800
|
Evanston, IL
|
Central Time (US & Canada)
|
568,916,213,130,096,640
|
neutral
| 1
| null | null |
United
| null |
JPKirchmeier
| null | 0
|
@united - sitting in seat 10D on a flight back from Vegas to Chicago. Someone left a folder that looks important in the seat pocket. (1/2)
| null |
2015-02-20 15:32:49 -0800
|
Evanston, IL
|
Central Time (US & Canada)
|
568,915,741,551,886,340
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
cruzontour
| null | 0
|
@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.
|
[29.98454639, -95.33856899]
|
2015-02-20 15:30:57 -0800
|
Los Angeles, CA
|
Alaska
|
568,913,508,936,458,240
|
negative
| 1
|
Bad Flight
| 0.6907
|
United
| null |
AtulKC
| null | 0
|
@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
| null |
2015-02-20 15:22:05 -0800
|
Greater New York City Area
|
Eastern Time (US & Canada)
|
568,911,315,026,063,360
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
DreLongo
| null | 1
|
@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO
| null |
2015-02-20 15:13:22 -0800
|
Boston
| null |
568,910,880,416,464,900
|
positive
| 1
| null | null |
United
| null |
ibrowning85
| null | 0
|
@united all good man it isn't your fault that plane is having maintenance issues
| null |
2015-02-20 15:11:38 -0800
| null | null |
568,910,220,644,237,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
fambai
| null | 0
|
@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!
| null |
2015-02-20 15:09:01 -0800
|
the nation's capital
|
Eastern Time (US & Canada)
|
568,909,613,770,211,300
|
negative
| 0.6778
|
Can't Tell
| 0.6778
|
United
| null |
GoBeavs808
| null | 0
|
@united Yes but unbelievable. Should have a free fare lock
| null |
2015-02-20 15:06:36 -0800
|
Radford HS
| null |
568,908,748,732,760,060
|
positive
| 0.6755
| null | null |
United
| null |
BattierCCIpuppy
| null | 1
|
“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏
| null |
2015-02-20 15:03:10 -0800
|
Sacramento, CA
| null |
568,908,474,601,639,940
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
RegYohanan
| null | 1
|
@united worst AIRLINE
BEWARE THEY DO NOT MAINTAIN THERE PLAIN
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/
| null |
2015-02-20 15:02:04 -0800
| null | null |
568,905,448,897,654,800
|
negative
| 1
|
Can't Tell
| 0.6285
|
United
| null |
wisemana
| null | 0
|
@united it should be free like other airlines! Again, it’s not 1997 anymore.
| null |
2015-02-20 14:50:03 -0800
|
washington, dc
|
Eastern Time (US & Canada)
|
568,905,087,608,881,150
|
negative
| 0.665
|
Late Flight
| 0.335
|
United
| null |
ChrisLaylin
| null | 0
|
@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.
|
[0.0, 0.0]
|
2015-02-20 14:48:37 -0800
|
Powell, OH
|
Eastern Time (US & Canada)
|
568,904,684,561,408,000
|
neutral
| 0.7008
| null | 0
|
United
| null |
Heaton52
| null | 0
|
@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv
| null |
2015-02-20 14:47:01 -0800
| null |
Central Time (US & Canada)
|
568,903,773,491,306,500
|
neutral
| 0.68
| null | null |
United
| null |
jacobburkholder
| null | 0
|
@united Lindsay and ??. Darn. Terrible memory on my part. I know they are headed back to IAD and then PIT tonight.
| null |
2015-02-20 14:43:23 -0800
|
#avgeek, United 1K
|
Central Time (US & Canada)
|
568,903,479,722,246,140
|
negative
| 1
|
Customer Service Issue
| 0.3404
|
United
| null |
caseymugar
| null | 0
|
@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight
| null |
2015-02-20 14:42:13 -0800
|
Culver City, CA
|
Pacific Time (US & Canada)
|
568,903,193,930,764,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Csqd
| null | 0
|
@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs
|
[41.9653255, -87.87535719]
|
2015-02-20 14:41:05 -0800
|
Vail, CO
|
Mountain Time (US & Canada)
|
568,903,082,765,000,700
|
neutral
| 0.6202
| null | null |
United
| null |
yuethomas
| null | 0
|
@united OK, thanks for the clarification.
| null |
2015-02-20 14:40:39 -0800
|
San Jose, CA
|
Pacific Time (US & Canada)
|
568,902,492,118,888,450
|
positive
| 0.3414
| null | 0
|
United
| null |
matsmall
| null | 0
|
@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!
|
[0.0, 0.0]
|
2015-02-20 14:38:18 -0800
|
Oakland
|
Pacific Time (US & Canada)
|
568,902,405,909,143,550
|
negative
| 1
|
Can't Tell
| 0.6582
|
United
| null |
AlsoRococo
| null | 1
|
@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.
| null |
2015-02-20 14:37:57 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,902,044,561,465,340
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ibrowning85
| null | 0
|
@united delayed another hour
| null |
2015-02-20 14:36:31 -0800
| null | null |
568,901,828,055,707,650
|
neutral
| 1
| null | null |
United
| null |
bethweesner
| null | 0
|
@united as a million mile flier I'm embarrassed to ask how long ago his launched?
| null |
2015-02-20 14:35:40 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,901,675,903,119,360
|
negative
| 1
|
Flight Booking Problems
| 0.3617
|
United
| null |
ThePappaShacks
| null | 0
|
@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...
| null |
2015-02-20 14:35:03 -0800
|
Denver
| null |
568,900,980,080,709,600
|
negative
| 0.6718
|
Can't Tell
| 0.3435
|
United
| null |
johnwoodRTR
| null | 0
|
@United @Skywest do it again! I will now miss one or probably both our Aspen events. #Fail
|
[37.78736562, -122.40865161]
|
2015-02-20 14:32:17 -0800
|
Hong Kong
|
Eastern Time (US & Canada)
|
568,900,770,860,392,450
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
AlsoRococo
| null | 1
|
@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.
| null |
2015-02-20 14:31:28 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,900,079,962,075,140
|
negative
| 0.7129
|
Bad Flight
| 0.7129
|
United
| null |
caseymugar
| null | 0
|
@united add wifi, entertainment and the old seats and i’ll come back.
| null |
2015-02-20 14:28:43 -0800
|
Culver City, CA
|
Pacific Time (US & Canada)
|
568,899,587,424,931,840
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ibrowning85
| null | 1
|
@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays. I beg of you plz sort this out soon!
| null |
2015-02-20 14:26:45 -0800
| null | null |
568,899,516,872,568,800
|
positive
| 1
| null | null |
United
| null |
__ciberpepe
| null | 0
|
@united : thanks! i will catch my conection! :)
| null |
2015-02-20 14:26:29 -0800
| null | null |
568,899,252,149,035,000
|
negative
| 1
|
Bad Flight
| 0.6739
|
United
| null |
wisemana
| null | 0
|
@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!
| null |
2015-02-20 14:25:26 -0800
|
washington, dc
|
Eastern Time (US & Canada)
|
568,898,792,755,470,340
|
negative
| 0.7112
|
Late Flight
| 0.3581
|
United
| null |
CpyburnDC
| null | 1
|
@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo
| null |
2015-02-20 14:23:36 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
568,898,784,861,814,800
|
negative
| 0.6795
|
Can't Tell
| 0.3441
|
United
| null |
nate2482
| null | 0
|
@united 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too...
| null |
2015-02-20 14:23:34 -0800
|
Parkersburg, WV
|
Eastern Time (US & Canada)
|
568,897,992,712,802,300
|
negative
| 1
|
Lost Luggage
| 0.6722
|
United
| null |
AlsoRococo
| null | 0
|
@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.
| null |
2015-02-20 14:20:25 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,897,757,991,186,400
|
negative
| 1
|
Lost Luggage
| 0.6701
|
United
| null |
AlsoRococo
| null | 0
|
@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.
| null |
2015-02-20 14:19:29 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,895,856,750,899,200
|
neutral
| 0.6772
| null | 0
|
United
| null |
44Stocker
| null | 0
|
@united how long does it take for customer feedback to respond to a complaint?
| null |
2015-02-20 14:11:56 -0800
| null | null |
568,895,842,293,309,440
|
negative
| 1
|
Can't Tell
| 0.6478
|
United
| null |
SchrammRyan
| null | 0
|
@united you are making me miss big snow in Montana. Not cool.
| null |
2015-02-20 14:11:53 -0800
| null |
Eastern Time (US & Canada)
|
568,895,188,338,380,800
|
negative
| 1
|
Flight Booking Problems
| 0.3503
|
United
| null |
jeeden_1
| null | 0
|
@united you might be the only airline not offering waivers...keep up the good fight
| null |
2015-02-20 14:09:17 -0800
|
Purcellville, VA
| null |
568,894,996,683,870,200
|
neutral
| 1
| null | null |
United
| null |
jeeden_1
| null | 0
|
@united or frontier ... http://t.co/n8WiNFu6C5
| null |
2015-02-20 14:08:31 -0800
|
Purcellville, VA
| null |
568,894,575,596,580,860
|
positive
| 1
| null | null |
United
| null |
KennethRMurray
| null | 0
|
@united Thank you. Any help is appreciated.
| null |
2015-02-20 14:06:51 -0800
|
Kenosha, WI
|
Central Time (US & Canada)
|
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