tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,837,615,220,166,660
|
positive
| 1
| null | null |
United
| null |
SoyCoder
| null | 0
|
@united thanks for more timely updates.
|
[45.58977875, -122.59182952]
|
2015-02-20 10:20:30 -0800
| null |
Central Time (US & Canada)
|
568,837,168,350,699,500
|
neutral
| 0.6374
| null | 0
|
United
| null |
BananaPants06
| null | 0
|
@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?
| null |
2015-02-20 10:18:44 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,836,728,716,333,060
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Eileen429
| null | 0
|
@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler
| null |
2015-02-20 10:16:59 -0800
|
Red Bank, NJ
|
Central Time (US & Canada)
|
568,836,642,825,375,740
|
negative
| 1
|
Can't Tell
| 0.7016
|
United
| null |
VitalMX
| null | 0
|
@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact
| null |
2015-02-20 10:16:38 -0800
| null |
Pacific Time (US & Canada)
|
568,835,810,532,794,400
|
negative
| 1
|
Late Flight
| 0.6663
|
United
| null |
geoff_lane
| null | 0
|
@united cleaning a regional jet takes an hour?
| null |
2015-02-20 10:13:20 -0800
|
D.C.
|
Eastern Time (US & Canada)
|
568,835,255,722,860,540
|
positive
| 1
| null | null |
United
| null |
lcadler
| null | 0
|
@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
| null |
2015-02-20 10:11:08 -0800
| null |
Pacific Time (US & Canada)
|
568,835,134,603,931,650
|
neutral
| 0.6699
| null | null |
United
| null |
ssegraves
| null | 0
|
@united thanks. That means I have 30 minutes to make my international connection to HKG
| null |
2015-02-20 10:10:39 -0800
|
PDX / LGA / TXL / ✈
|
Central Time (US & Canada)
|
568,834,890,046,832,640
|
neutral
| 0.3569
| null | 0
|
United
| null |
dizbaa1
| null | 0
|
@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.
| null |
2015-02-20 10:09:40 -0800
| null |
Eastern Time (US & Canada)
|
568,834,851,517,771,800
|
negative
| 1
|
Customer Service Issue
| 0.3608
|
United
| null |
BananaPants06
| null | 1
|
@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?
| null |
2015-02-20 10:09:31 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,834,824,410,148,860
|
positive
| 1
| null | null |
United
| null |
mom23185
| null | 0
|
@united Thank you for your offer! All sorted out :-)
| null |
2015-02-20 10:09:25 -0800
| null | null |
568,834,799,592,448,000
|
neutral
| 1
| null | null |
United
| null |
ScribblersNook
| null | 0
|
@united workin on it. Waiting on him to reply.
| null |
2015-02-20 10:09:19 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
568,833,209,288,372,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ssegraves
| null | 0
|
@united Flight 395. Rolling delay of 1 hour 42 minutes
| null |
2015-02-20 10:03:00 -0800
|
PDX / LGA / TXL / ✈
|
Central Time (US & Canada)
|
568,832,931,382,366,200
|
negative
| 0.6527
|
Late Flight
| 0.3395
|
United
| null |
ScribblersNook
| null | 0
|
@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days
| null |
2015-02-20 10:01:53 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
568,832,749,093,687,300
|
positive
| 1
| null | null |
United
| null |
Mammothchowder
| null | 0
|
@united I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!!
| null |
2015-02-20 10:01:10 -0800
|
Mammoth Lakes
| null |
568,832,682,269,888,500
|
positive
| 1
| null | null |
United
| null |
traceyleffler
| null | 0
|
@united of course not. The inflight crew was great!
| null |
2015-02-20 10:00:54 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
568,832,576,468,746,240
|
positive
| 0.6458
| null | null |
United
| null |
DanSeldow
| null | 0
|
@united well played, ^LO.
| null |
2015-02-20 10:00:29 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
568,832,394,196,684,800
|
positive
| 1
| null | null |
United
| null |
Westonworld
| null | 0
|
@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.
| null |
2015-02-20 09:59:45 -0800
| null | null |
568,832,151,119,990,800
|
negative
| 1
|
Customer Service Issue
| 0.3555
|
United
| null |
paul_chard63
| null | 1
|
@united your website is a complete joke when using safari!
|
[28.34834331, -81.48581918]
|
2015-02-20 09:58:47 -0800
|
Celebration, FL
|
Eastern Time (US & Canada)
|
568,831,929,102,913,540
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
Mortars254
| null | 1
|
@united the new seats on the Canadaair regional jets just plain suck.
| null |
2015-02-20 09:57:54 -0800
|
The Commonwealth of Virginia
|
Quito
|
568,831,798,857,195,500
|
neutral
| 1
| null | null |
United
| null |
LifeofPL
| null | 0
|
@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air
|
[25.07815796, 55.13798672]
|
2015-02-20 09:57:23 -0800
| null | null |
568,831,574,474,661,900
|
negative
| 1
|
Damaged Luggage
| 0.6406
|
United
| null |
mrphoto
| null | 0
|
@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman
| null |
2015-02-20 09:56:30 -0800
|
Chew Valley, North Somerset UK
|
London
|
568,830,996,365,193,200
|
neutral
| 0.6651
| null | null |
United
| null |
pacers49
| null | 0
|
@united found the flight on @airfarewatchdog
| null |
2015-02-20 09:54:12 -0800
| null | null |
568,830,888,089,423,900
|
negative
| 1
|
Late Flight
| 0.3594
|
United
| null |
theoli_co
| null | 0
|
@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒
| null |
2015-02-20 09:53:46 -0800
|
Newark, NJ
|
Central Time (US & Canada)
|
568,830,757,730,422,800
|
negative
| 1
|
Can't Tell
| 0.6495
|
United
| null |
abigailedge
| null | 0
|
@united Did somebody say flight upgrade?
| null |
2015-02-20 09:53:15 -0800
|
Brighton, UK
|
London
|
568,830,614,289,252,350
|
neutral
| 1
| null | null |
United
| null |
LRuns4Cupcakes
| null | 0
|
@united DM sent.
| null |
2015-02-20 09:52:41 -0800
|
NY
| null |
568,829,906,584,346,600
|
negative
| 0.656
|
Late Flight
| 0.3555
|
United
| null |
SoyCoder
| null | 1
|
@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious
|
[45.58986727, -122.59182577]
|
2015-02-20 09:49:52 -0800
| null |
Central Time (US & Canada)
|
568,828,543,423,123,460
|
negative
| 1
|
Can't Tell
| 0.663
|
United
| null |
riad_otoum
| null | 0
|
@united I can tell you. Your airline has lost mine and my families business.
This day and age message through Twitter travels fast.
| null |
2015-02-20 09:44:27 -0800
|
Louisville, KY
| null |
568,828,240,502,128,640
|
negative
| 0.683
|
Customer Service Issue
| 0.3525
|
United
| null |
ScribblersNook
| null | 0
|
@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!
| null |
2015-02-20 09:43:15 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
568,828,240,204,333,060
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
riad_otoum
| null | 0
|
@united this is very disappointing. This is about customer service.
| null |
2015-02-20 09:43:15 -0800
|
Louisville, KY
| null |
568,828,064,152,424,450
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
hplager
| null | 0
|
@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.
|
[37.6202411, -122.3883092]
|
2015-02-20 09:42:33 -0800
|
Bay Area
|
Quito
|
568,827,741,832,917,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
44Stocker
| null | 0
|
@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service
| null |
2015-02-20 09:41:16 -0800
| null | null |
568,827,677,001,429,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MR_G_LISTER
| null | 0
|
@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff
| null |
2015-02-20 09:41:01 -0800
|
Benice Veach, CA
|
Eastern Time (US & Canada)
|
568,826,499,597,525,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6746
|
United
| null |
44Stocker
| null | 0
|
@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.
| null |
2015-02-20 09:36:20 -0800
| null | null |
568,826,225,621,405,700
|
negative
| 1
|
Late Flight
| 0.6533
|
United
| null |
BpfallonNYC
| null | 0
|
@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?
| null |
2015-02-20 09:35:15 -0800
| null | null |
568,826,215,089,475,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
dlm_3
| null | 1
|
@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
| null |
2015-02-20 09:35:12 -0800
|
Global
|
Eastern Time (US & Canada)
|
568,825,791,644,966,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
LRuns4Cupcakes
| null | 0
|
@united obviously no one knows a darn thing around here. What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx
| null |
2015-02-20 09:33:31 -0800
|
NY
| null |
568,825,730,718,666,750
|
neutral
| 1
| null | null |
United
| null |
LifeofPL
| null | 0
|
@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?
|
[25.0779704, 55.13808289]
|
2015-02-20 09:33:17 -0800
| null | null |
568,825,463,918,833,660
|
negative
| 1
|
Flight Attendant Complaints
| 0.3502
|
United
| null |
LRuns4Cupcakes
| null | 0
|
@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.
| null |
2015-02-20 09:32:13 -0800
|
NY
| null |
568,824,987,244,584,960
|
negative
| 1
|
Bad Flight
| 0.6947
|
United
| null |
markbrownwriter
| null | 0
|
@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.
| null |
2015-02-20 09:30:19 -0800
|
Studio City, CA
|
Tehran
|
568,823,775,745,028,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
LRuns4Cupcakes
| null | 0
|
@united DM sent. This lack if customer service is getting ridiculous.
| null |
2015-02-20 09:25:31 -0800
|
NY
| null |
568,822,919,633,240,060
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
alinosa
| null | 0
|
@united delayed going home AGAIN. Getting really tired of delays.
| null |
2015-02-20 09:22:06 -0800
|
South Texas
|
Central Time (US & Canada)
|
568,822,440,631,144,450
|
positive
| 1
| null | null |
United
| null |
Sweet_Curly
| null | 0
|
@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.
| null |
2015-02-20 09:20:12 -0800
| null |
Berlin
|
568,821,307,766,222,850
|
negative
| 1
|
Flight Booking Problems
| 0.6954
|
United
| null |
LifeofPL
| null | 0
|
@united uh - I booked it through the UA website. Why the price change?
|
[25.07772121, 55.13822432]
|
2015-02-20 09:15:42 -0800
| null | null |
568,821,261,767,303,200
|
negative
| 1
|
Cancelled Flight
| 0.6831
|
United
| null |
Eileen429
| null | 0
|
@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler
| null |
2015-02-20 09:15:31 -0800
|
Red Bank, NJ
|
Central Time (US & Canada)
|
568,820,700,489,781,250
|
negative
| 1
|
Flight Booking Problems
| 0.343
|
United
| null |
n_moffitt
| null | 0
|
@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?
| null |
2015-02-20 09:13:17 -0800
|
Denver
| null |
568,819,406,207,356,900
|
negative
| 1
|
Late Flight
| 0.3486
|
United
| null |
RickWasfy
| null | 0
|
@united will flight 5559 to YYC be providing free food when we are allowed back on board after the "broken lightbulb"
| null |
2015-02-20 09:08:09 -0800
|
Calgary
| null |
568,819,285,990,215,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
mariel_soraya
| null | 0
|
@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.
| null |
2015-02-20 09:07:40 -0800
| null |
Eastern Time (US & Canada)
|
568,819,025,733,652,500
|
positive
| 1
| null | null |
United
| null |
TaylorWoot
| null | 0
|
@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers
| null |
2015-02-20 09:06:38 -0800
|
Easley SC
|
Eastern Time (US & Canada)
|
568,818,998,445,522,940
|
neutral
| 0.6633
| null | null |
United
| null |
rockstarbrands
| null | 0
|
@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!
| null |
2015-02-20 09:06:32 -0800
|
YHZ
|
Atlantic Time (Canada)
|
568,818,346,042,339,300
|
neutral
| 1
| null | null |
United
| null |
jcpowell1285
| null | 0
|
@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!
| null |
2015-02-20 09:03:56 -0800
| null | null |
568,818,335,200,223,200
|
positive
| 0.6746
| null | 0
|
United
| null |
alexster4324
| null | 0
|
@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
| null |
2015-02-20 09:03:53 -0800
| null | null |
568,817,985,147,654,140
|
negative
| 0.7069
|
Can't Tell
| 0.3583
|
United
| null |
AndyA3
| null | 0
|
@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other
| null |
2015-02-20 09:02:30 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,817,894,030,741,500
|
positive
| 0.6641
| null | 0
|
United
| null |
redirsrm
| null | 0
|
@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
| null |
2015-02-20 09:02:08 -0800
| null |
Eastern Time (US & Canada)
|
568,817,637,754,593,300
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
NorbertJaw
| null | 0
|
@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!
| null |
2015-02-20 09:01:07 -0800
| null | null |
568,817,350,864,023,550
|
negative
| 1
|
Can't Tell
| 0.6867
|
United
| null |
AndyA3
| null | 0
|
@united yes to three different checkers along the walk to the plane. Overkill
| null |
2015-02-20 08:59:59 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
568,815,893,641,211,900
|
negative
| 0.6598
|
Flight Booking Problems
| 0.6598
|
United
| null |
karenharbert
| null | 0
|
@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.
| null |
2015-02-20 08:54:11 -0800
|
Columbia, MO
|
Eastern Time (US & Canada)
|
568,815,686,446,788,600
|
neutral
| 0.6832
| null | 0
|
United
| null |
OliviaFett
| null | 0
|
“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues
|
[30.15481071, -95.43911291]
|
2015-02-20 08:53:22 -0800
|
Texas, duh!
| null |
568,815,660,815,519,740
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
riad_otoum
| null | 0
|
@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo
| null |
2015-02-20 08:53:16 -0800
|
Louisville, KY
| null |
568,815,514,702,770,200
|
neutral
| 1
| null | null |
United
| null |
riad_otoum
| null | 0
|
@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade
| null |
2015-02-20 08:52:41 -0800
|
Louisville, KY
| null |
568,815,354,388,078,600
|
negative
| 1
|
Lost Luggage
| 0.6606
|
United
| null |
Frannyonthego
| null | 0
|
@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!
| null |
2015-02-20 08:52:03 -0800
|
NYC
| null |
568,815,310,016,548,860
|
negative
| 0.6832
|
Customer Service Issue
| 0.6832
|
United
| null |
riad_otoum
| null | 0
|
@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver
| null |
2015-02-20 08:51:52 -0800
|
Louisville, KY
| null |
568,815,280,903,864,300
|
negative
| 0.6652
|
Can't Tell
| 0.3348
|
United
| null |
robthecameraman
| null | 0
|
@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH
| null |
2015-02-20 08:51:45 -0800
|
Tetbury
|
London
|
568,815,263,900,180,500
|
positive
| 1
| null | null |
United
| null |
Gouwerijn
| null | 0
|
@united thnx!
| null |
2015-02-20 08:51:41 -0800
|
Alphen aan den Rijn
|
Amsterdam
|
568,814,123,540,221,950
|
negative
| 1
|
Customer Service Issue
| 0.6317
|
United
| null |
LifeofPL
| null | 0
|
@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?
|
[25.0776918, 55.13824067]
|
2015-02-20 08:47:09 -0800
| null | null |
568,813,570,709,782,500
|
neutral
| 0.6915
| null | 0
|
United
| null |
_mhertz
| null | 0
|
@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now
| null |
2015-02-20 08:44:57 -0800
| null |
Pacific Time (US & Canada)
|
568,813,431,962,226,700
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
_mhertz
| null | 0
|
@united I hope you have a solution or insurance to cover this issue
| null |
2015-02-20 08:44:24 -0800
| null |
Pacific Time (US & Canada)
|
568,813,356,296,982,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
_mhertz
| null | 0
|
@united customer service has no solution and now we might miss a show because of them
| null |
2015-02-20 08:44:06 -0800
| null |
Pacific Time (US & Canada)
|
568,813,269,906,890,750
|
negative
| 1
|
Late Flight
| 0.6716
|
United
| null |
_mhertz
| null | 0
|
@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss
| null |
2015-02-20 08:43:46 -0800
| null |
Pacific Time (US & Canada)
|
568,812,829,324,775,400
|
negative
| 1
|
Late Flight
| 0.6404
|
United
| null |
JBrazie
| null | 0
|
@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail
| null |
2015-02-20 08:42:01 -0800
| null | null |
568,812,129,308,053,500
|
negative
| 1
|
longlines
| 0.3575
|
United
| null |
barry_croker
| null | 0
|
@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.
| null |
2015-02-20 08:39:14 -0800
|
Manassas VA
| null |
568,811,854,216,106,000
|
neutral
| 0.6403
| null | 0
|
United
| null |
karenharbert
| null | 0
|
@united Do miles earned with Explorer card count toward lifetime miles?
| null |
2015-02-20 08:38:08 -0800
|
Columbia, MO
|
Eastern Time (US & Canada)
|
568,810,874,204,327,940
|
negative
| 1
|
Lost Luggage
| 0.6915
|
United
| null |
ParsnipButter
| null | 0
|
@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it.
| null |
2015-02-20 08:34:15 -0800
| null | null |
568,810,866,830,913,540
|
neutral
| 0.6685
| null | 0
|
United
| null |
lifeisabeech8
| null | 0
|
@united what do I do if something is missing from my checked baggage?
| null |
2015-02-20 08:34:13 -0800
| null |
Eastern Time (US & Canada)
|
568,810,700,828,741,600
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
TaylorWoot
| null | 0
|
@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united
| null |
2015-02-20 08:33:33 -0800
|
Easley SC
|
Eastern Time (US & Canada)
|
568,810,539,939,459,100
|
positive
| 0.6832
| null | 0
|
United
| null |
rdahlstrom99
| null | 0
|
@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.
| null |
2015-02-20 08:32:55 -0800
|
ÜT: 40.635407,-73.991869
| null |
568,810,516,740,644,860
|
neutral
| 0.6522
| null | 0
|
United
| null |
kamaro67
| null | 0
|
@united Frontier is currently offering their weather exceptions for this weekend. When is United?
| null |
2015-02-20 08:32:49 -0800
| null |
Mountain Time (US & Canada)
|
568,810,180,269,494,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JedediahBila
| null | 1
|
@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.
| null |
2015-02-20 08:31:29 -0800
|
New York City, baby
|
Eastern Time (US & Canada)
|
568,809,620,019,527,700
|
negative
| 1
|
Late Flight
| 0.6781
|
United
| null |
admiralkate
| null | 0
|
@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours
| null |
2015-02-20 08:29:16 -0800
| null |
Atlantic Time (Canada)
|
568,809,617,087,696,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
dlm_3
| null | 0
|
@united that link is not helpful as it does not put me In touch with management
| null |
2015-02-20 08:29:15 -0800
|
Global
|
Eastern Time (US & Canada)
|
568,809,558,786,900,000
|
positive
| 1
| null | null |
United
| null |
ticopilot
| null | 0
|
@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive
| null |
2015-02-20 08:29:01 -0800
|
Washington, DC - USA
|
Eastern Time (US & Canada)
|
568,808,975,828,955,140
|
negative
| 1
|
Customer Service Issue
| 0.6452
|
United
| null |
a_a_ron_cbus
| null | 0
|
@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited
| null |
2015-02-20 08:26:42 -0800
| null | null |
568,808,470,536,962,050
|
negative
| 0.6893
|
Can't Tell
| 0.3495
|
United
| null |
ZachHonig
| null | 0
|
@united @upgrd I guess the Kit Kat looks tasty... not going near that "sandwich."
|
[0.0, 0.0]
|
2015-02-20 08:24:41 -0800
|
New York, New York
|
Eastern Time (US & Canada)
|
568,807,928,154,558,460
|
negative
| 1
|
Late Flight
| 0.6552
|
United
| null |
MattFrederick00
| null | 0
|
@united: Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket?
| null |
2015-02-20 08:22:32 -0800
| null | null |
568,807,894,264,578,050
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
globalnearshore
| null | 0
|
@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k
| null |
2015-02-20 08:22:24 -0800
|
Off: NYC, Home: Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,807,747,661,266,940
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
caitlingshaw
| null | 0
|
@united your customer service is terrible
| null |
2015-02-20 08:21:49 -0800
|
Columbus, Ohio
|
Eastern Time (US & Canada)
|
568,807,231,396,802,560
|
neutral
| 1
| null | null |
United
| null |
jbone3353
| null | 0
|
@united done
| null |
2015-02-20 08:19:46 -0800
| null |
Pacific Time (US & Canada)
|
568,806,237,804,109,800
|
negative
| 1
|
Can't Tell
| 0.3575
|
United
| null |
riad_otoum
| null | 0
|
@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O
| null |
2015-02-20 08:15:49 -0800
|
Louisville, KY
| null |
568,806,138,973,540,350
|
negative
| 1
|
Customer Service Issue
| 0.6309
|
United
| null |
techartistsorg
| null | 0
|
@united define "appreciate". I doubt the worst major airline in the USA acts on much feedback.
| null |
2015-02-20 08:15:26 -0800
|
Portland, OR
|
Central Time (US & Canada)
|
568,806,118,660,673,540
|
negative
| 1
|
Can't Tell
| 0.3404
|
United
| null |
katieclaytonn
| null | 0
|
@united yea, a refund. Your airline ruined our trip.
| null |
2015-02-20 08:15:21 -0800
| null |
Central Time (US & Canada)
|
568,806,035,294,695,400
|
positive
| 0.6842
| null | null |
United
| null |
MrsHeyGil
| null | 0
|
@united just sent - thank you!
| null |
2015-02-20 08:15:01 -0800
|
Obersulzbach, Germany
|
Quito
|
568,805,751,386,288,100
|
negative
| 1
|
Customer Service Issue
| 0.3441
|
United
| null |
thejoemadison
| null | 0
|
@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed
| null |
2015-02-20 08:13:53 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
568,805,571,647,942,660
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
caitlingshaw
| null | 0
|
@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation
| null |
2015-02-20 08:13:10 -0800
|
Columbus, Ohio
|
Eastern Time (US & Canada)
|
568,805,448,696,115,200
|
negative
| 0.6559
|
Cancelled Flight
| 0.3333
|
United
| null |
syncros
| null | 0
|
@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?
| null |
2015-02-20 08:12:41 -0800
|
Toronto
|
Eastern Time (US & Canada)
|
568,805,444,761,681,900
|
negative
| 0.6684
|
Customer Service Issue
| 0.6684
|
United
| null |
josephpwilson
| null | 0
|
@united It is all good -- your 1K team has been nothing short of amazing with everything.
| null |
2015-02-20 08:12:40 -0800
|
San Francisco, CA
| null |
568,804,253,151,731,700
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
blastedgtl
| null | 0
|
@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail
| null |
2015-02-20 08:07:56 -0800
| null |
Quito
|
568,804,026,789,138,400
|
positive
| 1
| null | null |
United
| null |
jonatzzValdez
| null | 0
|
@united good fly!! #United #businessFirst
|
[29.98445184, -95.33224657]
|
2015-02-20 08:07:02 -0800
|
Mexico
|
Central Time (US & Canada)
|
568,803,679,018,491,900
|
negative
| 0.6875
|
Late Flight
| 0.6875
|
United
| null |
josephpwilson
| null | 0
|
.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.
| null |
2015-02-20 08:05:39 -0800
|
San Francisco, CA
| null |
568,803,598,638,796,800
|
positive
| 1
| null | null |
United
| null |
globalnearshore
| null | 0
|
@united thanks, i made it.
| null |
2015-02-20 08:05:20 -0800
|
Off: NYC, Home: Hoboken, NJ
|
Eastern Time (US & Canada)
|
568,803,260,569,690,100
|
neutral
| 0.6565
| null | 0
|
United
| null |
dlm_3
| null | 0
|
@united past
| null |
2015-02-20 08:03:59 -0800
|
Global
|
Eastern Time (US & Canada)
|
568,803,231,335,387,140
|
positive
| 1
| null | null |
United
| null |
BlainPlanes
| null | 0
|
@united Thanks! Just DMed HN.
| null |
2015-02-20 08:03:52 -0800
|
Kalamazoo & Chicago
| null |
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