tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,677,207,062,609,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
JerikaPhelps
| null | 0
|
@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd
|
[37.62068265, -122.38816957]
|
2015-02-19 23:43:06 -0800
| null | null |
568,676,876,866,224,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
urno12
| null | 0
|
@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.
| null |
2015-02-19 23:41:47 -0800
|
bonkers in Yonkers
|
New Delhi
|
568,676,407,729,131,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
urno12
| null | 0
|
@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines
| null |
2015-02-19 23:39:55 -0800
|
bonkers in Yonkers
|
New Delhi
|
568,675,083,314,552,800
|
positive
| 1
| null | null |
United
| null |
Kimberlinho
| null | 0
|
@united alright thank you. Much appreciated.
| null |
2015-02-19 23:34:39 -0800
| null | null |
568,673,332,184,240,100
|
negative
| 1
|
Late Flight
| 0.3341
|
United
| null |
Kimberlinho
| null | 0
|
@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.
| null |
2015-02-19 23:27:42 -0800
| null | null |
568,672,467,889,176,600
|
negative
| 0.6882
|
Customer Service Issue
| 0.3548
|
United
| null |
Kimberlinho
| null | 0
|
@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.
| null |
2015-02-19 23:24:16 -0800
| null | null |
568,672,436,977,168,400
|
negative
| 1
|
Lost Luggage
| 0.3616
|
United
| null |
juanbl
| null | 0
|
@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful
| null |
2015-02-19 23:24:09 -0800
|
Seattle, WA
|
Pacific Time (US & Canada)
|
568,671,211,430,891,500
|
neutral
| 1
| null | null |
United
| null |
kamaro67
| null | 0
|
@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?
| null |
2015-02-19 23:19:16 -0800
| null |
Mountain Time (US & Canada)
|
568,670,928,407,625,700
|
negative
| 1
|
Can't Tell
| 0.6684
|
United
| null |
JenniferWalshPR
| null | 0
|
we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und
| null |
2015-02-19 23:18:09 -0800
|
Houston
|
Central Time (US & Canada)
|
568,669,880,922,165,250
|
positive
| 1
| null | null |
United
| null |
bren8oh8
| null | 0
|
@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous.
|
[40.7868699, -111.9790833]
|
2015-02-19 23:13:59 -0800
|
SoCal is where my mind stays
| null |
568,668,364,144,398,340
|
negative
| 1
|
Flight Booking Problems
| 0.3404
|
United
| null |
JenniferWalshPR
| null | 0
|
There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"
| null |
2015-02-19 23:07:58 -0800
|
Houston
|
Central Time (US & Canada)
|
568,667,108,252,319,740
|
negative
| 0.6777
|
Can't Tell
| 0.6777
|
United
| null |
jozecuervo
| null | 0
|
@united all good, didn't die or anything. As they say "you get what you pay for"!
| null |
2015-02-19 23:02:58 -0800
|
San Francisco, Ca
|
Pacific Time (US & Canada)
|
568,663,431,433,187,300
|
positive
| 1
| null | null |
United
| null |
AMMBoman
| null | 0
|
@united thank you so much. How will you be able to contact me?
| null |
2015-02-19 22:48:21 -0800
|
Kaizen 改善
|
Arizona
|
568,662,835,829,415,940
|
positive
| 0.6608
| null | null |
United
| null |
nrihssn
| null | 0
|
@united maybe on my return trip 👍
| null |
2015-02-19 22:45:59 -0800
|
NJ
|
Eastern Time (US & Canada)
|
568,662,525,530,628,100
|
negative
| 1
|
Flight Attendant Complaints
| 0.6262
|
United
| null |
ukposa
| null | 0
|
@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou
| null |
2015-02-19 22:44:45 -0800
|
Yonkers NY
|
Greenland
|
568,659,661,861,175,300
|
positive
| 1
| null | null |
United
| null |
sigilgoat
| null | 0
|
@united i got it at the gate, thanks for checking!
| null |
2015-02-19 22:33:23 -0800
|
fuckin portland ass oregon
|
Eastern Time (US & Canada)
|
568,657,247,896,789,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Mosborne13
| null | 0
|
@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable
| null |
2015-02-19 22:23:47 -0800
| null |
Central Time (US & Canada)
|
568,656,888,935,481,340
|
positive
| 0.6452
| null | 0
|
United
| null |
JenniferWalshPR
| null | 0
|
@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice
| null |
2015-02-19 22:22:22 -0800
|
Houston
|
Central Time (US & Canada)
|
568,656,758,027,063,300
|
neutral
| 0.6383
| null | null |
United
| null |
AMMBoman
| null | 0
|
@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?
| null |
2015-02-19 22:21:50 -0800
|
Kaizen 改善
|
Arizona
|
568,656,507,480,481,800
|
negative
| 1
|
Bad Flight
| 0.3507
|
United
| null |
RobTrongone
| null | 0
|
@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!
|
[40.69758992, -74.25047478]
|
2015-02-19 22:20:51 -0800
|
New Jersey
| null |
568,656,014,481,846,300
|
negative
| 1
|
Customer Service Issue
| 0.6517
|
United
| null |
taylorjfisher
| null | 0
|
@united I am so happy I found my phone because this is easily the worst system I have ever heard of
| null |
2015-02-19 22:18:53 -0800
|
San Francisco, CA
|
Alaska
|
568,655,789,247,762,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JenniferWalshPR
| null | 0
|
Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
| null |
2015-02-19 22:17:59 -0800
|
Houston
|
Central Time (US & Canada)
|
568,654,569,976,123,400
|
negative
| 1
|
Customer Service Issue
| 0.6547
|
United
| null |
RobBogart
| null | 0
|
@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?
| null |
2015-02-19 22:13:09 -0800
|
DC/SF/BFLO
| null |
568,654,556,634,021,900
|
neutral
| 1
| null | null |
United
| null |
Madisonnnicole3
| null | 0
|
@united round trip*
| null |
2015-02-19 22:13:06 -0800
| null | null |
568,654,382,620,782,600
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
wit_knee_jones
| null | 0
|
@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.
| null |
2015-02-19 22:12:24 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,654,300,802,474,000
|
neutral
| 0.6267
| null | null |
United
| null |
bren8oh8
| null | 0
|
@united thanks. Not tonight it would seem. http://t.co/WNdcEO5QlK
|
[40.7697595, -111.974937]
|
2015-02-19 22:12:05 -0800
|
SoCal is where my mind stays
| null |
568,654,208,674,586,600
|
negative
| 1
|
Can't Tell
| 0.6705
|
United
| null |
Madisonnnicole3
| null | 0
|
@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful
| null |
2015-02-19 22:11:43 -0800
| null | null |
568,652,355,346,022,400
|
negative
| 0.5918
|
Customer Service Issue
| 0.5918
|
United
| null |
theAdamW
| null | 0
|
@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?
| null |
2015-02-19 22:04:21 -0800
|
Los Angeles, California
|
Pacific Time (US & Canada)
|
568,651,726,858,747,900
|
negative
| 1
|
Late Flight
| 0.698
|
United
| null |
AnnabelleBlume
| null | 0
|
.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
| null |
2015-02-19 22:01:51 -0800
|
Los Angeles, CA
| null |
568,650,724,399,321,100
|
positive
| 1
| null | null |
United
| null |
markemanuelli
| null | 0
|
@united please do! She went above and beyond what she had to do, she made us her number one priority!
| null |
2015-02-19 21:57:52 -0800
| null |
Eastern Time (US & Canada)
|
568,650,439,639,437,300
|
positive
| 1
| null | null |
United
| null |
Random55Dude
| null | 0
|
@united you guys are awesome! Thanks!
| null |
2015-02-19 21:56:44 -0800
| null | null |
568,650,000,227,565,600
|
positive
| 0.6832
| null | null |
United
| null |
Gouwerijn
| null | 0
|
@united thnx
| null |
2015-02-19 21:54:59 -0800
|
Alphen aan den Rijn
|
Amsterdam
|
568,649,837,610,037,250
|
negative
| 0.6635
|
Can't Tell
| 0.6635
|
United
| null |
theAdamW
| null | 0
|
@united I think we both have the same status (nothing). I think there was a bug in your search system.
| null |
2015-02-19 21:54:20 -0800
|
Los Angeles, California
|
Pacific Time (US & Canada)
|
568,649,643,187,310,600
|
positive
| 1
| null | null |
United
| null |
JerikaPhelps
| null | 0
|
@united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro!
|
[33.82063563, -116.50768141]
|
2015-02-19 21:53:34 -0800
| null | null |
568,648,940,033,343,500
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
Mosborne13
| null | 0
|
@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect
| null |
2015-02-19 21:50:46 -0800
| null |
Central Time (US & Canada)
|
568,648,917,551,697,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
DominikDesbois
| null | 0
|
@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united
| null |
2015-02-19 21:50:41 -0800
|
Vancouver, BC
| null |
568,648,390,738,706,400
|
negative
| 0.6481
|
Lost Luggage
| 0.6481
|
United
| null |
taylorjfisher
| null | 0
|
@united I think I left my phone on my flight. Help!
| null |
2015-02-19 21:48:35 -0800
|
San Francisco, CA
|
Alaska
|
568,647,206,695,120,900
|
positive
| 1
| null | null |
United
| null |
clkc86
| null | 0
|
@united Great customer service again. Thanks!
| null |
2015-02-19 21:43:53 -0800
| null | null |
568,646,083,162,837,000
|
positive
| 1
| null | null |
United
| null |
owenmcstravick
| null | 0
|
@united thanks, that would be awesome.
| null |
2015-02-19 21:39:25 -0800
|
UK
|
London
|
568,645,962,425,446,400
|
negative
| 1
|
Customer Service Issue
| 0.6809
|
United
| null |
SBondyNYDN
| null | 0
|
@united hey, left my computer bag, w/computer inside, in United, filed online report, no response
| null |
2015-02-19 21:38:57 -0800
| null |
Eastern Time (US & Canada)
|
568,645,576,008,400,900
|
negative
| 0.7067
|
Bad Flight
| 0.7067
|
United
| null |
neilaruggiero
| null | 0
|
@united they were empty upon takeoff. Why can't someone sit there?
| null |
2015-02-19 21:37:24 -0800
| null | null |
568,644,260,129,419,260
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
jnostrant
| null | 0
|
@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!
|
[37.78508121, -122.41114577]
|
2015-02-19 21:32:11 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
568,643,928,720,850,940
|
positive
| 0.6681
| null | 0
|
United
| null |
Tamarabrams
| null | 0
|
@united nawww. United is my fave airline.
| null |
2015-02-19 21:30:52 -0800
|
Arlington Virginia
|
Eastern Time (US & Canada)
|
568,640,713,635,676,160
|
negative
| 0.6566
|
Lost Luggage
| 0.6566
|
United
| null |
Ro_S
| null | 0
|
@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...
| null |
2015-02-19 21:18:05 -0800
|
IL
|
Central Time (US & Canada)
|
568,640,385,117,003,800
|
neutral
| 0.6735
| null | 0
|
United
| null |
Sweet_Curly
| null | 0
|
@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?
| null |
2015-02-19 21:16:47 -0800
| null |
Berlin
|
568,639,679,496,454,140
|
neutral
| 1
| null | null |
United
| null |
theAdamW
| null | 0
|
@united Also, a United phone representative just asked me for my web password. Is that normal?
| null |
2015-02-19 21:13:59 -0800
|
Los Angeles, California
|
Pacific Time (US & Canada)
|
568,639,359,127,150,600
|
negative
| 0.6937
|
Flight Booking Problems
| 0.6937
|
United
| null |
MrJADMIX
| null | 0
|
@united €202.88 is the difference between the booked flights, do you want screen shots?
| null |
2015-02-19 21:12:42 -0800
| null | null |
568,639,242,483,556,350
|
neutral
| 0.6804
| null | 0
|
United
| null |
stephaniefoos
| null | 0
|
@united what is your plan to reduce delays?
|
[40.71288929, -74.16612474]
|
2015-02-19 21:12:14 -0800
|
Boston, MA
|
Alaska
|
568,639,207,846,989,800
|
neutral
| 0.6175
| null | 0
|
United
| null |
theAdamW
| null | 0
|
@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?
| null |
2015-02-19 21:12:06 -0800
|
Los Angeles, California
|
Pacific Time (US & Canada)
|
568,637,541,513,089,000
|
negative
| 0.922
|
Customer Service Issue
| 0.4513
|
United
|
negative
|
Mosborne13
|
Cancelled Flight
Customer Service Issue
| 0
|
@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.
| null |
2015-02-19 21:05:29 -0800
| null |
Central Time (US & Canada)
|
568,635,531,900,244,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.661
|
United
| null |
dmb41shows
| null | 0
|
@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2
| null |
2015-02-19 20:57:30 -0800
|
Pursuit of Happiness
|
Hawaii
|
568,632,754,939,805,700
|
neutral
| 0.6591
| null | 0
|
United
| null |
MitchBlatt
| null | 0
|
@United What's your phone number? Customer service question.
| null |
2015-02-19 20:46:28 -0800
|
Nanjing, China
|
Beijing
|
568,631,066,736,529,400
|
neutral
| 0.6815
| null | 0
|
United
| null |
Ro_S
| null | 0
|
@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help...
| null |
2015-02-19 20:39:45 -0800
|
IL
|
Central Time (US & Canada)
|
568,630,453,521,023,000
|
negative
| 0.6726
|
Customer Service Issue
| 0.3429
|
United
| null |
mariachan90
| null | 0
|
@united understanding the situation we waited and it was opened until 10:30pm
| null |
2015-02-19 20:37:19 -0800
| null |
Bogota
|
568,629,979,719,675,900
|
positive
| 1
| null | null |
United
| null |
BattierCCIpuppy
| null | 0
|
“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏
| null |
2015-02-19 20:35:26 -0800
|
Sacramento, CA
| null |
568,628,841,431,867,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
jayw329
| null | 0
|
@united just curious, when are you going to to finally learn #customerservice ?
| null |
2015-02-19 20:30:55 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,627,869,225,766,900
|
negative
| 0.6687
|
Late Flight
| 0.6687
|
United
| null |
Sandarella03
| null | 0
|
@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course
|
[40.68612449, -74.18465897]
|
2015-02-19 20:27:03 -0800
|
St. Louis, MO
|
Central Time (US & Canada)
|
568,627,619,991,650,300
|
neutral
| 0.6565
| null | 0
|
United
| null |
dgingiss
| null | 0
|
@united Surprised to go from 1K last year to nothing this year. What happened to the "soft landing" policy of no more than 1 level?
| null |
2015-02-19 20:26:03 -0800
|
Chicago, IL
| null |
568,625,959,835,815,940
|
neutral
| 1
| null | null |
United
| null |
per_ines
| null | 0
|
@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.
| null |
2015-02-19 20:19:28 -0800
| null |
Casablanca
|
568,625,749,214,642,200
|
negative
| 0.668
|
Cancelled Flight
| 0.668
|
United
| null |
markemanuelli
| null | 0
|
@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled
| null |
2015-02-19 20:18:37 -0800
| null |
Eastern Time (US & Canada)
|
568,625,636,639,506,400
|
negative
| 1
|
Customer Service Issue
| 0.6563
|
United
| null |
per_ines
| null | 0
|
@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family
| null |
2015-02-19 20:18:10 -0800
| null |
Casablanca
|
568,625,014,037,045,250
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
philwa
| null | 0
|
@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.
| null |
2015-02-19 20:15:42 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
568,624,528,131,125,250
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
vmallarapu
| null | 0
|
@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day
| null |
2015-02-19 20:13:46 -0800
|
Raleigh-Durham, NC USA
|
Eastern Time (US & Canada)
|
568,624,487,031,132,160
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
Kimberlinho
| null | 0
|
@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable
| null |
2015-02-19 20:13:36 -0800
| null | null |
568,623,603,496,792,060
|
negative
| 0.6776
|
Late Flight
| 0.6776
|
United
| null |
MeYoItsMe
| null | 0
|
@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta
| null |
2015-02-19 20:10:06 -0800
| null | null |
568,622,671,287,566,340
|
negative
| 1
|
Cancelled Flight
| 0.6871
|
United
| null |
stephaniefoos
| null | 0
|
@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.
|
[40.69522398, -74.1760931]
|
2015-02-19 20:06:23 -0800
|
Boston, MA
|
Alaska
|
568,621,100,914,991,100
|
positive
| 1
| null | null |
United
| null |
ChadARichardson
| null | 0
|
@united thanks, keep up the good work
| null |
2015-02-19 20:00:09 -0800
|
Raleigh
| null |
568,621,033,273,602,050
|
positive
| 1
| null | null |
United
| null |
CrayonBytes
| null | 0
|
@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!
| null |
2015-02-19 19:59:53 -0800
| null |
Eastern Time (US & Canada)
|
568,620,841,325,301,760
|
negative
| 0.6455
|
Can't Tell
| 0.6455
|
United
| null |
SupaZ22
| null | 0
|
@united any solutions?
| null |
2015-02-19 19:59:07 -0800
|
Chicago, Illinois.
|
Eastern Time (US & Canada)
|
568,617,891,412,574,200
|
neutral
| 1
| null | null |
United
| null |
SupaZ22
| null | 0
|
@united what do you have in mind?
|
[37.6205514, -122.3867929]
|
2015-02-19 19:47:24 -0800
|
Chicago, Illinois.
|
Eastern Time (US & Canada)
|
568,616,966,191,226,900
|
negative
| 1
|
Late Flight
| 0.7113
|
United
| null |
stephaniefoos
| null | 0
|
@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup
|
[40.69482181, -74.17458032]
|
2015-02-19 19:43:43 -0800
|
Boston, MA
|
Alaska
|
568,616,603,568,492,540
|
negative
| 1
|
Customer Service Issue
| 0.7008
|
United
| null |
Jaytolchinsky
| null | 0
|
@united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it
| null |
2015-02-19 19:42:17 -0800
| null |
Central Time (US & Canada)
|
568,615,916,730,056,700
|
negative
| 0.6908
|
Flight Attendant Complaints
| 0.3477
|
United
| null |
SupaZ22
| null | 0
|
@united it is cool. Your customer told me they didn't care either. It is expected
|
[37.6209902, -122.3867265]
|
2015-02-19 19:39:33 -0800
|
Chicago, Illinois.
|
Eastern Time (US & Canada)
|
568,615,812,594,077,700
|
negative
| 1
|
Can't Tell
| 0.6633
|
United
| null |
rdahlstrom99
| null | 0
|
@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
| null |
2015-02-19 19:39:08 -0800
|
ÜT: 40.635407,-73.991869
| null |
568,615,063,738,646,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
mareshaw3
| null | 0
|
@united not once did #US3645 leave #ORD on time this week #shameful
| null |
2015-02-19 19:36:10 -0800
|
Ottawa/St.Louis
| null |
568,614,750,508,036,100
|
negative
| 1
|
Late Flight
| 0.6286
|
United
| null |
mareshaw3
| null | 0
|
@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm
| null |
2015-02-19 19:34:55 -0800
|
Ottawa/St.Louis
| null |
568,613,354,245,210,100
|
neutral
| 0.6799
| null | 0
|
United
| null |
MichaelWHarlan
| null | 0
|
@united I understand why the pilot would get on the plane but why 1st class? There were 5 empty coach seats near me? I'm a Premier 1K?
| null |
2015-02-19 19:29:22 -0800
|
Houston, Texas
| null |
568,612,911,222,026,240
|
negative
| 1
|
Cancelled Flight
| 0.6594
|
United
| null |
Mosborne13
| null | 0
|
@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus
| null |
2015-02-19 19:27:37 -0800
| null |
Central Time (US & Canada)
|
568,612,680,937,766,900
|
neutral
| 1
| null | null |
United
| null |
per_ines
| null | 0
|
@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks
| null |
2015-02-19 19:26:42 -0800
| null |
Casablanca
|
568,612,163,578,773,500
|
negative
| 1
|
Late Flight
| 0.6629
|
United
| null |
AlexandraLeahP
| null | 0
|
@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
| null |
2015-02-19 19:24:38 -0800
| null | null |
568,611,514,711,552,000
|
neutral
| 1
| null | null |
United
| null |
zZzTeHzZz
| null | 0
|
@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare
| null |
2015-02-19 19:22:04 -0800
| null |
Central Time (US & Canada)
|
568,611,413,687,603,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
SupaZ22
| null | 0
|
@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞
|
[37.6208766, -122.3867929]
|
2015-02-19 19:21:39 -0800
|
Chicago, Illinois.
|
Eastern Time (US & Canada)
|
568,611,364,803,096,600
|
positive
| 1
| null | null |
United
| null |
mosesfreund
| null | 0
|
@united sent you my confirmation via DM. Thank you very much
| null |
2015-02-19 19:21:28 -0800
| null | null |
568,611,300,609,118,200
|
negative
| 1
|
Customer Service Issue
| 0.6705
|
United
| null |
SeanLansing
| null | 0
|
.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.
| null |
2015-02-19 19:21:13 -0800
|
Arlington, VA
|
Central Time (US & Canada)
|
568,610,311,487,561,700
|
positive
| 0.668
| null | null |
United
| null |
Jaytolchinsky
| null | 0
|
@united that would be great - 1k us651621
| null |
2015-02-19 19:17:17 -0800
| null |
Central Time (US & Canada)
|
568,608,982,321,012,740
|
negative
| 1
|
Late Flight
| 0.6669
|
United
| null |
Sandarella03
| null | 0
|
@united stuck on Tarmac for the last hour. Can I have a beer?
|
[40.6867848, -74.18351089]
|
2015-02-19 19:12:00 -0800
|
St. Louis, MO
|
Central Time (US & Canada)
|
568,608,850,569,338,900
|
negative
| 1
|
Customer Service Issue
| 0.6669
|
United
| null |
Pitia85
| null | 0
|
@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.
| null |
2015-02-19 19:11:28 -0800
| null | null |
568,608,136,485,056,500
|
negative
| 0.6771
|
longlines
| 0.3537
|
United
| null |
Buffarino
| null | 0
|
@united it's freezing on the gate bridge#waitingforbags#united#EWR
| null |
2015-02-19 19:08:38 -0800
|
New York
| null |
568,607,646,204,465,150
|
negative
| 1
|
Late Flight
| 0.346
|
United
| null |
Buffarino
| null | 0
|
@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
| null |
2015-02-19 19:06:41 -0800
|
New York
| null |
568,607,402,645,454,850
|
negative
| 0.6866
|
Late Flight
| 0.6866
|
United
| null |
tonypal1588
| null | 0
|
@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
| null |
2015-02-19 19:05:43 -0800
|
Houston
|
Central Time (US & Canada)
|
568,607,013,212,590,100
|
negative
| 1
|
Late Flight
| 0.6747
|
United
| null |
Ozzy1652
| null | 0
|
@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?
| null |
2015-02-19 19:04:10 -0800
| null | null |
568,606,997,546,999,800
|
negative
| 1
|
Customer Service Issue
| 0.6704
|
United
| null |
MarcWinNJ
| null | 0
|
@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.
| null |
2015-02-19 19:04:07 -0800
| null | null |
568,606,485,716,078,600
|
negative
| 1
|
Late Flight
| 0.68
|
United
| null |
Julie_Burg
| null | 0
|
@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡
| null |
2015-02-19 19:02:05 -0800
| null |
Eastern Time (US & Canada)
|
568,606,225,027,485,700
|
negative
| 1
|
Damaged Luggage
| 1
|
United
| null |
FlyerTalk
| null | 0
|
@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
| null |
2015-02-19 19:01:02 -0800
|
Where the miles are
|
Pacific Time (US & Canada)
|
568,606,101,412,962,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.6769
|
United
| null |
tsbjr33
| null | 0
|
@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?
| null |
2015-02-19 19:00:33 -0800
|
Buffalo, NY
|
Atlantic Time (Canada)
|
568,605,113,457,242,100
|
negative
| 1
|
Late Flight
| 0.68
|
United
| null |
conradusa
| null | 0
|
@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
| null |
2015-02-19 18:56:37 -0800
|
Indy
|
Eastern Time (US & Canada)
|
568,604,039,430,033,400
|
neutral
| 0.6831
| null | null |
United
| null |
TheLunchBelle
| null | 0
|
@united @HiltonWorldwide @Caravannyc @MaysvilleNYC
Let's go! Join me on my first trip back to NYC…as a tourist:
http://t.co/egaEjtRGLb
|
[34.06143413, -118.39787418]
|
2015-02-19 18:52:21 -0800
|
LA / NYC
|
Eastern Time (US & Canada)
|
568,603,081,274,986,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
RobBogart
| null | 0
|
@united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?!
| null |
2015-02-19 18:48:33 -0800
|
DC/SF/BFLO
| null |
568,602,007,583,354,900
|
positive
| 1
| null | null |
United
| null |
kgbates
| null | 0
|
@united just got my lost Kindle in the mail! Thanks again.
| null |
2015-02-19 18:44:17 -0800
| null |
Central Time (US & Canada)
|
568,601,750,074,236,900
|
neutral
| 1
| null | null |
United
| null |
mosesfreund
| null | 0
|
@united is z and d code airfare refundable?
| null |
2015-02-19 18:43:15 -0800
| null | null |
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