tweet_id
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570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
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stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
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stringlengths 12
186
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stringlengths 10
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⌀ | tweet_created
stringlengths 25
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,228,668,918,222,850
|
positive
| 1
| null | null |
United
| null |
toddon14th
| null | 0
|
@united 1632 was phenomenal frm gate (SEA) to gate (IAD)
| null |
2015-02-21 12:14:25 -0800
|
washington dc
|
Eastern Time (US & Canada)
|
569,227,372,223,811,600
|
positive
| 0.3366
| null | 0
|
United
| null |
zachkpearson
| null | 0
|
.@united Thanks. Hopefully this is easily resolved.
| null |
2015-02-21 12:09:15 -0800
|
Portland, Oregon
|
Pacific Time (US & Canada)
|
569,227,342,675,116,000
|
neutral
| 1
| null | null |
United
| null |
AndrewMcDublin
| null | 0
|
@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg? What if I travel with 2 friends?
| null |
2015-02-21 12:09:08 -0800
| null | null |
569,226,313,220,948,000
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
luko
| null | 0
|
@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
| null |
2015-02-21 12:05:03 -0800
|
Pittsburgh
|
Quito
|
569,226,228,152,053,760
|
negative
| 1
|
Customer Service Issue
| 0.3712
|
United
| null |
TheBarnesology
| null | 0
|
@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt
| null |
2015-02-21 12:04:43 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
569,225,585,181,880,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ThatsVy
| null | 0
|
@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?
| null |
2015-02-21 12:02:09 -0800
|
SoCal
|
Pacific Time (US & Canada)
|
569,225,573,773,369,340
|
negative
| 1
|
Can't Tell
| 0.6707
|
United
| null |
SomuchWhit
| null | 0
|
@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness
| null |
2015-02-21 12:02:07 -0800
| null |
Pacific Time (US & Canada)
|
569,224,849,144,418,300
|
negative
| 1
|
Can't Tell
| 0.645
|
United
| null |
BVSCAPE
| null | 1
|
@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip
| null |
2015-02-21 11:59:14 -0800
| null |
Eastern Time (US & Canada)
|
569,224,824,066,842,600
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
brandonmajor
| null | 0
|
@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
| null |
2015-02-21 11:59:08 -0800
| null |
Eastern Time (US & Canada)
|
569,222,424,236,916,740
|
neutral
| 0.6729
| null | 0
|
United
| null |
TenyZhu
| null | 0
|
@united already DM you my concern. Pls check.
|
[31.27777976, 121.59340615]
|
2015-02-21 11:49:36 -0800
| null |
Pacific Time (US & Canada)
|
569,221,589,822,083,100
|
negative
| 1
|
Can't Tell
| 0.7075
|
United
| null |
BVSCAPE
| null | 1
|
@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity
| null |
2015-02-21 11:46:17 -0800
| null |
Eastern Time (US & Canada)
|
569,221,517,298,368,500
|
neutral
| 0.6437
| null | null |
United
| null |
itsmarisa
| null | 0
|
@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight
| null |
2015-02-21 11:46:00 -0800
| null |
Eastern Time (US & Canada)
|
569,221,210,019,487,740
|
positive
| 0.6741
| null | null |
United
| null |
marynevis
| null | 0
|
@united I will. Thanks.
| null |
2015-02-21 11:44:46 -0800
|
Beautiful Stockton, CA
|
Pacific Time (US & Canada)
|
569,219,928,957,394,940
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
jenkulp
| null | 0
|
@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive
| null |
2015-02-21 11:39:41 -0800
|
Washington, DC
| null |
569,219,701,001,179,140
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
marynevis
| null | 0
|
@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America
| null |
2015-02-21 11:38:46 -0800
|
Beautiful Stockton, CA
|
Pacific Time (US & Canada)
|
569,218,838,190,907,400
|
positive
| 0.6487
| null | 0
|
United
| null |
marynevis
| null | 0
|
@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
| null |
2015-02-21 11:35:21 -0800
|
Beautiful Stockton, CA
|
Pacific Time (US & Canada)
|
569,217,440,250,331,140
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
GatorKim_ATL
| null | 0
|
@united Worst customer non-service for sure!
|
[33.84438223, -116.5516582]
|
2015-02-21 11:29:47 -0800
|
Atlanta, GA & St Augustine, FL
| null |
569,217,317,315,354,600
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
GatorKim_ATL
| null | 0
|
@united Worst airline ever?
|
[33.84445776, -116.55139365]
|
2015-02-21 11:29:18 -0800
|
Atlanta, GA & St Augustine, FL
| null |
569,217,285,593,788,400
|
neutral
| 0.7047
| null | 0
|
United
| null |
AngelikaGiatras
| null | 0
|
@united same flight number different flight. I'm heading to MPLS
| null |
2015-02-21 11:29:11 -0800
|
Chicago, IL
|
Eastern Time (US & Canada)
|
569,216,245,574,311,940
|
neutral
| 1
| null | null |
United
| null |
aptnelson
| null | 0
|
@united flights taking off from IAD this afternoon?
| null |
2015-02-21 11:25:03 -0800
|
Ashburn, VA
|
Eastern Time (US & Canada)
|
569,216,055,018,704,900
|
neutral
| 0.66
| null | 0
|
United
| null |
reccewife
| null | 0
|
@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap
| null |
2015-02-21 11:24:17 -0800
|
Kingston, Canada
|
Mountain Time (US & Canada)
|
569,215,779,830,280,200
|
negative
| 1
|
Flight Attendant Complaints
| 0.6784
|
United
| null |
CheoGA
| null | 1
|
@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
| null |
2015-02-21 11:23:12 -0800
| null | null |
569,215,742,224,281,600
|
neutral
| 0.6813
| null | null |
United
| null |
janemswift
| null | 0
|
@united and a husband.
| null |
2015-02-21 11:23:03 -0800
|
Middlebury, VT
|
Eastern Time (US & Canada)
|
569,215,344,948,199,400
|
negative
| 0.6424
|
longlines
| 0.6424
|
United
| null |
janemswift
| null | 0
|
@united need assistance. Line is out the door and travelling with 3 kids.
| null |
2015-02-21 11:21:28 -0800
|
Middlebury, VT
|
Eastern Time (US & Canada)
|
569,213,892,980,641,800
|
negative
| 0.6517
|
Flight Attendant Complaints
| 0.3371
|
United
| null |
marynevis
| null | 0
|
@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.
| null |
2015-02-21 11:15:42 -0800
|
Beautiful Stockton, CA
|
Pacific Time (US & Canada)
|
569,213,883,371,683,840
|
positive
| 0.6679
| null | null |
United
| null |
PierreSchmit
| null | 0
|
@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT
| null |
2015-02-21 11:15:39 -0800
|
Rixensart, Belgium
|
Brussels
|
569,213,503,954,915,300
|
negative
| 1
|
longlines
| 0.6729
|
United
| null |
RussPJohn
| null | 0
|
@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”
| null |
2015-02-21 11:14:09 -0800
|
NOLA Reb
|
Eastern Time (US & Canada)
|
569,213,441,694,568,450
|
neutral
| 0.365
| null | 0
|
United
| null |
jsmithers
| null | 0
|
@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)
| null |
2015-02-21 11:13:54 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,213,197,485,514,750
|
negative
| 1
|
Flight Booking Problems
| 0.6469
|
United
| null |
rena_lea
| null | 0
|
@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.
|
[40.73074756, -73.95248962]
|
2015-02-21 11:12:56 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
569,212,860,665,978,900
|
negative
| 0.6685
|
Late Flight
| 0.6685
|
United
| null |
AngelikaGiatras
| null | 0
|
@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
| null |
2015-02-21 11:11:36 -0800
|
Chicago, IL
|
Eastern Time (US & Canada)
|
569,212,318,283,771,900
|
negative
| 1
|
Can't Tell
| 0.708
|
United
| null |
JimRessler
| null | 0
|
@united yes refund my ticket and give me email address to let u know what happened
| null |
2015-02-21 11:09:26 -0800
|
nyc
|
Quito
|
569,211,645,710,495,740
|
negative
| 1
|
Can't Tell
| 0.3516
|
United
| null |
dmb41shows
| null | 0
|
@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ
| null |
2015-02-21 11:06:46 -0800
|
Pursuit of Happiness
|
Hawaii
|
569,211,244,693,098,500
|
negative
| 0.6197
|
Late Flight
| 0.6197
|
United
| null |
RussPJohn
| null | 0
|
@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?
| null |
2015-02-21 11:05:10 -0800
|
NOLA Reb
|
Eastern Time (US & Canada)
|
569,209,958,627,016,700
|
negative
| 1
|
Customer Service Issue
| 0.6753
|
United
| null |
CheoGA
| null | 1
|
@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.
| null |
2015-02-21 11:00:04 -0800
| null | null |
569,209,543,533,699,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Andrewc11776
| null | 0
|
@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.
| null |
2015-02-21 10:58:25 -0800
|
NJ
|
Eastern Time (US & Canada)
|
569,209,352,730,513,400
|
neutral
| 1
| null | null |
United
| null |
Waveruprecht24
| null | 0
|
@united I'm glad 1K means something, lol!
| null |
2015-02-21 10:57:39 -0800
| null | null |
569,209,084,144,005,100
|
negative
| 1
|
Late Flight
| 0.6941
|
United
| null |
AngelikaGiatras
| null | 1
|
@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
| null |
2015-02-21 10:56:35 -0800
|
Chicago, IL
|
Eastern Time (US & Canada)
|
569,208,751,972,065,300
|
negative
| 1
|
Customer Service Issue
| 0.6736
|
United
| null |
joesanchezr
| null | 0
|
@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)
| null |
2015-02-21 10:55:16 -0800
|
Toronto, Canada
|
Eastern Time (US & Canada)
|
569,208,067,243,401,200
|
neutral
| 1
| null | null |
United
| null |
jimccooper
| null | 0
|
@united I was able to get a seat on earlier flight sfo to ind. Can you add me to 6pm ord to IND?
| null |
2015-02-21 10:52:33 -0800
| null |
Eastern Time (US & Canada)
|
569,207,193,377,108,000
|
negative
| 0.6655
|
Cancelled Flight
| 0.6655
|
United
| null |
DianaGo144
| null | 0
|
@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help
| null |
2015-02-21 10:49:04 -0800
|
NYC & SEAsia
|
Eastern Time (US & Canada)
|
569,206,925,046,493,200
|
negative
| 1
|
Can't Tell
| 0.6723
|
United
| null |
aushianya
| null | 0
|
@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me
| null |
2015-02-21 10:48:00 -0800
| null | null |
569,205,367,575,441,400
|
negative
| 0.6721
|
Cancelled Flight
| 0.3619
|
United
| null |
2533107724Paul
| null | 0
|
@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see
| null |
2015-02-21 10:41:49 -0800
|
Gig Harbor
| null |
569,204,255,191,490,560
|
negative
| 0.6696
|
Bad Flight
| 0.34
|
United
| null |
KristenRuybal
| null | 1
|
@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf
| null |
2015-02-21 10:37:24 -0800
| null | null |
569,204,188,334,264,300
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Carl_Cochran1
| null | 0
|
@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
| null |
2015-02-21 10:37:08 -0800
|
• Lacrosse ||'17|| Football •
|
Central Time (US & Canada)
|
569,203,010,410,119,200
|
negative
| 0.3469
|
Can't Tell
| 0.3469
|
United
| null |
hadAbadWeek
| null | 0
|
@united is to airlines as @comcast @XFINITY is to cable/internet
| null |
2015-02-21 10:32:27 -0800
| null | null |
569,202,773,704,646,660
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
hadAbadWeek
| null | 0
|
@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
| null |
2015-02-21 10:31:31 -0800
| null | null |
569,202,656,486,432,800
|
negative
| 1
|
Bad Flight
| 0.6621
|
United
| null |
Waveruprecht24
| null | 0
|
@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!
| null |
2015-02-21 10:31:03 -0800
| null | null |
569,201,516,881,448,960
|
negative
| 1
|
Can't Tell
| 0.6408
|
United
| null |
JoeSchmuck
| null | 0
|
Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..
| null |
2015-02-21 10:26:31 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,201,109,400,555,500
|
negative
| 1
|
Flight Booking Problems
| 0.6638
|
United
| null |
darcqhorse
| null | 0
|
@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination
| null |
2015-02-21 10:24:54 -0800
| null |
Pacific Time (US & Canada)
|
569,199,524,629,110,800
|
negative
| 0.671
|
Late Flight
| 0.671
|
United
| null |
SeanFedorko
| null | 0
|
@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?
| null |
2015-02-21 10:18:36 -0800
| null |
Eastern Time (US & Canada)
|
569,199,095,505,690,600
|
positive
| 0.6793
| null | 0
|
United
| null |
SeanFedorko
| null | 0
|
@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!
| null |
2015-02-21 10:16:54 -0800
| null |
Eastern Time (US & Canada)
|
569,197,921,150,902,300
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
NewsLadiesNeed
| null | 0
|
@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy
|
[33.89611413, -84.33113356]
|
2015-02-21 10:12:14 -0800
|
Atlanta
|
Eastern Time (US & Canada)
|
569,197,579,956,842,500
|
negative
| 1
|
Flight Attendant Complaints
| 0.3684
|
United
| null |
your_ride_dear
| null | 1
|
@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines
| null |
2015-02-21 10:10:52 -0800
|
ONTARIO CANADA
| null |
569,196,241,252,282,400
|
negative
| 1
|
Customer Service Issue
| 0.3417
|
United
| null |
BVSCAPE
| null | 1
|
@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin
| null |
2015-02-21 10:05:33 -0800
| null |
Eastern Time (US & Canada)
|
569,195,472,650,268,700
|
negative
| 1
|
Customer Service Issue
| 0.6484
|
United
| null |
hadAbadWeek
| null | 0
|
@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.
| null |
2015-02-21 10:02:30 -0800
| null | null |
569,194,996,143,755,260
|
negative
| 1
|
Customer Service Issue
| 0.6652
|
United
| null |
hadAbadWeek
| null | 1
|
@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw
| null |
2015-02-21 10:00:36 -0800
| null | null |
569,194,348,375,613,440
|
negative
| 1
|
Late Flight
| 0.6667
|
United
| null |
drwebber
| null | 0
|
@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml
| null |
2015-02-21 09:58:02 -0800
|
Chicago, IL
| null |
569,193,887,706,812,400
|
neutral
| 0.68
| null | null |
United
| null |
getpatrick
| null | 0
|
@united Yes. Luckily I was there.
|
[0.0, 0.0]
|
2015-02-21 09:56:12 -0800
|
Montreal, Quebec CA
|
Eastern Time (US & Canada)
|
569,192,902,922,006,500
|
negative
| 0.6276
|
Cancelled Flight
| 0.6276
|
United
| null |
halestorm62
| null | 0
|
@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!
| null |
2015-02-21 09:52:17 -0800
| null |
Quito
|
569,192,549,170,032,640
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
CBench79
| null | 0
|
@united what's the hold up with flight 6475 from SLC to DEN??
| null |
2015-02-21 09:50:53 -0800
|
Salt Lake City, UT
|
Central Time (US & Canada)
|
569,191,838,579,429,400
|
negative
| 1
|
Cancelled Flight
| 0.6768
|
United
| null |
HPStorageGuy
| null | 0
|
@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
| null |
2015-02-21 09:48:04 -0800
|
Boise
|
Mountain Time (US & Canada)
|
569,191,687,794,270,200
|
neutral
| 0.6923
| null | 0
|
United
| null |
Globe_Guide
| null | 0
|
@united can you please follow for a DM?
| null |
2015-02-21 09:47:28 -0800
|
Calgary, Canada
|
Central Time (US & Canada)
|
569,189,285,334,618,100
|
positive
| 0.7028
| null | null |
United
| null |
DaRenton
| null | 0
|
@united thank you for the help!!
| null |
2015-02-21 09:37:55 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,188,967,180,058,600
|
negative
| 1
|
Can't Tell
| 0.6634
|
United
| null |
recon_love
| null | 0
|
@united Yeah that didn't happen!
| null |
2015-02-21 09:36:39 -0800
| null | null |
569,188,938,012,880,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
NewsLadiesNeed
| null | 0
|
@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy
|
[33.89638659, -84.33108377]
|
2015-02-21 09:36:32 -0800
|
Atlanta
|
Eastern Time (US & Canada)
|
569,188,792,541,818,900
|
negative
| 1
|
Bad Flight
| 0.3521
|
United
| null |
paul_e_jones
| null | 1
|
@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.
| null |
2015-02-21 09:35:57 -0800
|
Apex, NC
|
Eastern Time (US & Canada)
|
569,187,853,412,012,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.3411
|
United
| null |
gngstout
| null | 0
|
@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!
| null |
2015-02-21 09:32:13 -0800
|
SoMD
|
Eastern Time (US & Canada)
|
569,186,762,947,493,900
|
negative
| 1
|
Customer Service Issue
| 0.6635
|
United
| null |
your_ride_dear
| null | 0
|
@united no announcement re extra baggage, "find an empty bin" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing
| null |
2015-02-21 09:27:53 -0800
|
ONTARIO CANADA
| null |
569,186,566,247,051,260
|
negative
| 1
|
Lost Luggage
| 0.6785
|
United
| null |
gehandabare
| null | 1
|
@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up
| null |
2015-02-21 09:27:07 -0800
| null |
Eastern Time (US & Canada)
|
569,185,842,876,571,650
|
negative
| 1
|
Flight Attendant Complaints
| 0.3564
|
United
| null |
AnnieBodyCanada
| null | 0
|
@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??
| null |
2015-02-21 09:24:14 -0800
|
Ontario, Canada
|
Eastern Time (US & Canada)
|
569,185,594,095,509,500
|
negative
| 1
|
Bad Flight
| 0.6787
|
United
| null |
iamlaurencard
| null | 1
|
.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.
| null |
2015-02-21 09:23:15 -0800
|
Aliso Viejo, CA
|
Pacific Time (US & Canada)
|
569,184,999,900,995,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
NosihtamInc
| null | 1
|
@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
| null |
2015-02-21 09:20:53 -0800
|
Winnipeg, Manitoba
|
Central Time (US & Canada)
|
569,184,788,784,918,500
|
negative
| 1
|
Customer Service Issue
| 0.6667
|
United
| null |
CFCDarlene
| null | 0
|
@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane
|
[25.08347991, -77.3225763]
|
2015-02-21 09:20:03 -0800
| null |
Central Time (US & Canada)
|
569,183,712,606,179,300
|
negative
| 1
|
Customer Service Issue
| 0.6636
|
United
| null |
TimothyJGill
| null | 1
|
@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage
| null |
2015-02-21 09:15:46 -0800
|
Cleveland, Ohio
|
Eastern Time (US & Canada)
|
569,183,387,816,038,400
|
neutral
| 1
| null | null |
United
| null |
franknoc
| null | 0
|
@united I was just calling the Global Services help desk so via phone.
| null |
2015-02-21 09:14:29 -0800
| null |
Arizona
|
569,182,643,155,300,350
|
neutral
| 1
| null | null |
United
| null |
D4Duskes
| null | 0
|
@united on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX
| null |
2015-02-21 09:11:31 -0800
|
Montreal
|
Eastern Time (US & Canada)
|
569,181,132,685,574,140
|
negative
| 1
|
Can't Tell
| 0.6523
|
United
| null |
hadAbadWeek
| null | 1
|
fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA
| null |
2015-02-21 09:05:31 -0800
| null | null |
569,179,849,518,161,900
|
positive
| 1
| null | null |
United
| null |
grahamh00
| null | 0
|
@united you're good. Thank you!
| null |
2015-02-21 09:00:25 -0800
|
Enfield, CT
|
Eastern Time (US & Canada)
|
569,179,721,549,914,100
|
neutral
| 0.6477
| null | 0
|
United
| null |
29MC29
| null | 0
|
@united how much does a ski bag cost to check? Bag contains 1 pair is skis and one pair of poles
| null |
2015-02-21 08:59:55 -0800
| null | null |
569,178,715,051,188,200
|
positive
| 1
| null | null |
United
| null |
argrenier
| null | 0
|
@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.
| null |
2015-02-21 08:55:55 -0800
|
Washington, D.C.
| null |
569,177,940,027,674,600
|
neutral
| 0.6487
| null | 0
|
United
| null |
weymouth371
| null | 0
|
@united no thanks
|
[42.3613256, -71.0167387]
|
2015-02-21 08:52:50 -0800
|
Canton Mass
|
Quito
|
569,177,080,014,901,250
|
neutral
| 1
| null | null |
United
| null |
SisterTristan
| null | 0
|
@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today
| null |
2015-02-21 08:49:25 -0800
|
Ohio
|
Eastern Time (US & Canada)
|
569,175,138,349,887,500
|
positive
| 0.6436
| null | null |
United
| null |
mrp
| null | 0
|
@united oh, the Wi-Fi router is on top of the fuselage! ;)
| null |
2015-02-21 08:41:42 -0800
|
sf - austin - sydney
|
Alaska
|
569,172,396,680,175,600
|
negative
| 1
|
Bad Flight
| 0.6727
|
United
| null |
jrdnly
| null | 0
|
@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites
| null |
2015-02-21 08:30:48 -0800
|
iPhone: 50.079998,14.441111
|
Eastern Time (US & Canada)
|
569,172,176,214,962,200
|
negative
| 0.6634
|
Late Flight
| 0.3465
|
United
| null |
michabt
| null | 0
|
@United come on, reopen 1285 at ORD and clear your growing DC backlog
| null |
2015-02-21 08:29:56 -0800
|
Here, There or En Route,
|
Quito
|
569,172,065,724,428,300
|
negative
| 1
|
Customer Service Issue
| 0.66
|
United
| null |
not_asteroid
| null | 1
|
@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins
| null |
2015-02-21 08:29:29 -0800
| null |
Atlantic Time (Canada)
|
569,170,903,948,501,000
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
startupofme
| null | 0
|
@united I'm strongly considering taking my business elsewhere. #UnitedAirlines
| null |
2015-02-21 08:24:52 -0800
|
New York
|
Eastern Time (US & Canada)
|
569,170,897,606,709,250
|
negative
| 0.7027
|
Flight Booking Problems
| 0.7027
|
United
| null |
owenmcstravick
| null | 0
|
@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**
| null |
2015-02-21 08:24:51 -0800
|
UK
|
London
|
569,170,541,250,129,900
|
neutral
| 1
| null | null |
United
| null |
LuxuryFred
| null | 0
|
@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l
| null |
2015-02-21 08:23:26 -0800
|
In First Class
|
Arizona
|
569,169,897,906,941,950
|
negative
| 1
|
Bad Flight
| 0.7027
|
United
| null |
startupofme
| null | 0
|
@united really needs to start upgrading their planes. No TVs & then the "inflight wifi" is currently unavailable #UnitedAirlines
| null |
2015-02-21 08:20:52 -0800
|
New York
|
Eastern Time (US & Canada)
|
569,169,887,689,642,000
|
negative
| 1
|
Flight Booking Problems
| 0.6737
|
United
| null |
GoGirlKnows
| null | 0
|
@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?
| null |
2015-02-21 08:20:50 -0800
| null |
Hawaii
|
569,168,955,786,600,450
|
negative
| 1
|
Can't Tell
| 0.3636
|
United
| null |
rpgibson8589
| null | 0
|
@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first
| null |
2015-02-21 08:17:08 -0800
|
Rochester NY
|
Eastern Time (US & Canada)
|
569,168,884,798,005,250
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
les_gingem
| null | 0
|
@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.
| null |
2015-02-21 08:16:51 -0800
| null | null |
569,168,028,014,743,550
|
negative
| 1
|
longlines
| 0.6706
|
United
| null |
smallestnode
| null | 0
|
@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523
| null |
2015-02-21 08:13:27 -0800
|
Boston, MA
| null |
569,167,347,996,495,900
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
tannad2001
| null | 0
|
@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.
| null |
2015-02-21 08:10:45 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,165,652,876,881,900
|
negative
| 1
|
Can't Tell
| 0.6589
|
United
| null |
_LaVitaLoca
| null | 0
|
@united what incentive do I have to give you another chance?
| null |
2015-02-21 08:04:00 -0800
| null |
Central Time (US & Canada)
|
569,164,871,465,439,200
|
neutral
| 1
| null | null |
United
| null |
Colocowgirl24
| null | 0
|
@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?
| null |
2015-02-21 08:00:54 -0800
| null | null |
569,164,614,921,019,400
|
negative
| 0.3627
|
Can't Tell
| 0.3627
|
United
| null |
AviNewYork
| null | 0
|
@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.
| null |
2015-02-21 07:59:53 -0800
| null |
Eastern Time (US & Canada)
|
569,164,042,679,377,900
|
neutral
| 1
| null | null |
United
| null |
froschmarc
| null | 1
|
@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1
| null |
2015-02-21 07:57:36 -0800
|
New York, NY
|
Hawaii
|
569,163,885,393,154,050
|
negative
| 0.6299
|
Late Flight
| 0.3423
|
United
| null |
baldordash
| null | 0
|
@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!
| null |
2015-02-21 07:56:59 -0800
| null | null |
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