tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
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| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,318,589,817,364,500
|
negative
| 1
|
Late Flight
| 0.6823
|
United
| null |
yajur
| null | 0
|
@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
| null |
2015-02-21 18:11:43 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,318,505,755,103,200
|
negative
| 1
|
Late Flight
| 0.6478
|
United
|
negative
|
tarlonious
|
Late Flight
| 1
|
@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc
| null |
2015-02-21 18:11:23 -0800
| null | null |
569,318,432,648,273,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
jackiehoglund
| null | 0
|
@united trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!!
| null |
2015-02-21 18:11:06 -0800
|
Boston, MA
|
Quito
|
569,317,718,886,903,800
|
neutral
| 0.6437
| null | 0
|
United
| null |
JoeRychalsky
| null | 0
|
@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL
| null |
2015-02-21 18:08:16 -0800
|
Wilmington, Delaware
|
Eastern Time (US & Canada)
|
569,316,673,942,990,850
|
negative
| 1
|
Lost Luggage
| 0.6685
|
United
| null |
richardtitus
| null | 0
|
@united nope I gave up - maybe they'll deliver it
| null |
2015-02-21 18:04:07 -0800
|
San Francisco, California
|
London
|
569,316,547,673,526,300
|
positive
| 0.6997
| null | null |
United
| null |
Mumon7
| null | 0
|
@united Thanks for the upgrade- please try to get my company to approve more business class travel.
| null |
2015-02-21 18:03:37 -0800
|
Vancouver, WA
|
Pacific Time (US & Canada)
|
569,316,508,352,045,060
|
negative
| 1
|
Late Flight
| 0.6871
|
United
| null |
ZachAlpert
| null | 1
|
@united more and more delays! No CS help at all! No notifications!
| null |
2015-02-21 18:03:27 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,316,417,226,600,450
|
negative
| 1
|
Late Flight
| 0.6427
|
United
| null |
tarlonious
| null | 0
|
@united and waiting
| null |
2015-02-21 18:03:05 -0800
| null | null |
569,316,018,230,677,500
|
negative
| 0.6674
|
Late Flight
| 0.6674
|
United
| null |
micp3208
| null | 0
|
@united hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts.
| null |
2015-02-21 18:01:30 -0800
|
Ocean, NJ
| null |
569,315,878,828,949,500
|
positive
| 0.656
| null | null |
United
| null |
mrskmwatkins
| null | 0
|
@united Hubby made it by the skin of his teeth! :)
| null |
2015-02-21 18:00:57 -0800
|
Philly Burbs
| null |
569,315,664,156,069,900
|
negative
| 1
|
Late Flight
| 0.6484
|
United
| null |
JeremyPress1
| null | 0
|
@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
| null |
2015-02-21 18:00:06 -0800
| null | null |
569,314,329,276,715,000
|
negative
| 1
|
Lost Luggage
| 0.6344
|
United
| null |
SoulFreeDreams
| null | 0
|
@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution
| null |
2015-02-21 17:54:48 -0800
|
Columbus,Ohio
|
Eastern Time (US & Canada)
|
569,313,492,894,752,800
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
SoulFreeDreams
| null | 0
|
@united is the worst
| null |
2015-02-21 17:51:28 -0800
|
Columbus,Ohio
|
Eastern Time (US & Canada)
|
569,312,077,954,854,900
|
negative
| 1
|
Late Flight
| 0.6806
|
United
| null |
tarlonious
| null | 0
|
@united still waiting
| null |
2015-02-21 17:45:51 -0800
| null | null |
569,310,731,486,699,500
|
negative
| 1
|
Can't Tell
| 0.3578
|
United
| null |
EYA10
| null | 0
|
@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not
| null |
2015-02-21 17:40:30 -0800
| null | null |
569,310,717,393,944,600
|
negative
| 1
|
Late Flight
| 0.6716
|
United
| null |
ericjramsey
| null | 1
|
@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH
|
[38.95638224, -77.43898845]
|
2015-02-21 17:40:26 -0800
|
Washington, DC
|
Pacific Time (US & Canada)
|
569,310,253,315,174,400
|
neutral
| 0.6259
| null | 0
|
United
| null |
jyotipethe
| null | 0
|
@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?
| null |
2015-02-21 17:38:36 -0800
|
Austin, Tx
|
Central Time (US & Canada)
|
569,310,249,859,080,200
|
negative
| 1
|
Bad Flight
| 0.6295
|
United
| null |
damahoff
| null | 0
|
@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue
| null |
2015-02-21 17:38:35 -0800
|
Milwaukee, WI
|
Central Time (US & Canada)
|
569,310,115,377,102,850
|
negative
| 1
|
Customer Service Issue
| 0.6714
|
United
| null |
aaron_lawlor
| null | 1
|
@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.
| null |
2015-02-21 17:38:03 -0800
|
Vernon Hills, IL
|
Central Time (US & Canada)
|
569,309,623,825,670,140
|
neutral
| 1
| null | null |
United
| null |
MarkKostka1
| null | 0
|
@united any plans of restating nonstop service between IAD and South Florida? We miss our flights to FLL.
| null |
2015-02-21 17:36:06 -0800
| null | null |
569,309,296,023,998,460
|
negative
| 1
|
longlines
| 0.6907
|
United
| null |
ZachAlpert
| null | 0
|
@united instead of be told when we board, we have to wait for the emails telling us about the delays.
| null |
2015-02-21 17:34:48 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,308,775,435,391,000
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
damahoff
| null | 0
|
@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.
| null |
2015-02-21 17:32:43 -0800
|
Milwaukee, WI
|
Central Time (US & Canada)
|
569,308,255,966,666,750
|
neutral
| 1
| null | null |
United
| null |
gwen1013
| null | 0
|
@united following
| null |
2015-02-21 17:30:40 -0800
|
New Haven, CT
| null |
569,308,224,551,309,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.6171
|
United
| null |
damahoff
| null | 0
|
@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would
| null |
2015-02-21 17:30:32 -0800
|
Milwaukee, WI
|
Central Time (US & Canada)
|
569,308,168,364,425,200
|
neutral
| 0.6641
| null | 0
|
United
| null |
idontbesoft
| null | 1
|
@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled
| null |
2015-02-21 17:30:19 -0800
| null | null |
569,307,607,007,150,100
|
negative
| 0.6465
|
Lost Luggage
| 0.6465
|
United
| null |
maxcotter
| null | 0
|
@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.
| null |
2015-02-21 17:28:05 -0800
|
toronto
|
Central Time (US & Canada)
|
569,307,466,896,424,960
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
lala0178
| null | 1
|
@united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks
| null |
2015-02-21 17:27:31 -0800
|
pensacola
| null |
569,307,047,285,690,400
|
negative
| 0.6571
|
Flight Booking Problems
| 0.3399
|
United
| null |
majacgray
| null | 0
|
@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta
| null |
2015-02-21 17:25:51 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
569,306,599,577,112,600
|
positive
| 1
| null | null |
United
| null |
Pseudonymous
| null | 0
|
@united thank you! Excited to be working with you guys!
| null |
2015-02-21 17:24:05 -0800
| null |
Pacific Time (US & Canada)
|
569,306,302,964,506,600
|
neutral
| 0.6904
| null | 0
|
United
| null |
Colettod
| null | 0
|
@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU
| null |
2015-02-21 17:22:54 -0800
|
Ottawa, ON
|
Eastern Time (US & Canada)
|
569,305,546,819,571,700
|
neutral
| 1
| null | null |
United
| null |
c4pyro
| null | 0
|
@united It appears there are six flights to Calgary tomorrow is this correct?
| null |
2015-02-21 17:19:54 -0800
| null | null |
569,304,100,048,912,400
|
negative
| 1
|
Customer Service Issue
| 0.3453
|
United
| null |
tarlonious
| null | 0
|
@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems
| null |
2015-02-21 17:14:09 -0800
| null | null |
569,303,395,460,259,840
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Jo_Frost
| null | 0
|
@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.
| null |
2015-02-21 17:11:21 -0800
|
Global
|
Quito
|
569,302,758,018,420,740
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
getpatrick
| null | 1
|
.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines
|
[0.0, 0.0]
|
2015-02-21 17:08:49 -0800
|
Montreal, Quebec CA
|
Eastern Time (US & Canada)
|
569,302,599,591,022,600
|
neutral
| 0.6805
| null | 0
|
United
| null |
Jo_Frost
| null | 2
|
@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?
| null |
2015-02-21 17:08:11 -0800
|
Global
|
Quito
|
569,302,568,020,549,600
|
neutral
| 1
| null | null |
United
| null |
c4pyro
| null | 0
|
@united is there another airport closer to Calgary we can fly out of tomorrow.
| null |
2015-02-21 17:08:04 -0800
| null | null |
569,302,490,421,833,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
tarlonious
| null | 1
|
@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.
| null |
2015-02-21 17:07:45 -0800
| null | null |
569,302,005,111,509,000
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
hannahcbeck
| null | 1
|
@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.
|
[35.07067492, -80.7899648]
|
2015-02-21 17:05:49 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
569,301,951,478,935,550
|
neutral
| 0.6672
| null | null |
United
| null |
BethRunsDisney
| null | 0
|
@united Yes. About an hour after landing.
| null |
2015-02-21 17:05:37 -0800
|
NYC
|
Eastern Time (US & Canada)
|
569,301,745,219,850,240
|
negative
| 1
|
Late Flight
| 0.6737
|
United
| null |
Randy_King_SF
| null | 0
|
@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies
| null |
2015-02-21 17:04:47 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
569,300,959,911,768,060
|
negative
| 1
|
Customer Service Issue
| 0.63
|
United
| null |
seansegal
| null | 0
|
@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?
| null |
2015-02-21 17:01:40 -0800
| null |
Eastern Time (US & Canada)
|
569,300,431,412,850,700
|
neutral
| 1
| null | null |
United
| null |
CoachMcRoberts
| null | 0
|
@united On flight 1220 right now...
| null |
2015-02-21 16:59:34 -0800
|
Oxford, MS
| null |
569,300,135,328,530,400
|
neutral
| 1
| null | null |
United
| null |
CoachMcRoberts
| null | 0
|
@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in
| null |
2015-02-21 16:58:24 -0800
|
Oxford, MS
| null |
569,299,492,127,842,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Randy_King_SF
| null | 1
|
@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest
| null |
2015-02-21 16:55:50 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
569,299,401,643,917,300
|
negative
| 1
|
Late Flight
| 0.3432
|
United
| null |
cbtadvisors
| null | 0
|
@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.
| null |
2015-02-21 16:55:29 -0800
|
Cambridge, MA, USA
|
Central Time (US & Canada)
|
569,298,744,337,788,900
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
lowenberg
| null | 0
|
@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area
| null |
2015-02-21 16:52:52 -0800
| null | null |
569,298,712,247,312,400
|
neutral
| 0.6814
| null | 0
|
United
| null |
gwen1013
| null | 0
|
@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.
| null |
2015-02-21 16:52:44 -0800
|
New Haven, CT
| null |
569,298,251,418,959,900
|
negative
| 1
|
Cancelled Flight
| 0.6561
|
United
| null |
leahgenise
| null | 0
|
@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!
| null |
2015-02-21 16:50:54 -0800
| null |
Quito
|
569,298,147,144,556,540
|
negative
| 0.6236
|
Customer Service Issue
| 0.3277
|
United
| null |
gwen1013
| null | 0
|
@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.
| null |
2015-02-21 16:50:29 -0800
|
New Haven, CT
| null |
569,297,162,795,937,800
|
neutral
| 0.6854
| null | 0
|
United
| null |
atom_burke
| null | 0
|
@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines
| null |
2015-02-21 16:46:35 -0800
|
New York, NY
| null |
569,296,784,922,578,940
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Angela_Saurine
| null | 0
|
@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!
|
[43.60417384, -110.7362561]
|
2015-02-21 16:45:05 -0800
|
Sydney, Australia
|
Sydney
|
569,296,585,697,464,300
|
negative
| 1
|
Late Flight
| 0.657
|
United
| null |
CoachMcRoberts
| null | 1
|
@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
| null |
2015-02-21 16:44:17 -0800
|
Oxford, MS
| null |
569,296,356,143,050,750
|
negative
| 1
|
longlines
| 0.3462
|
United
| null |
ScottyNeuman
| null | 1
|
@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.
|
[39.85760174, -104.66669625]
|
2015-02-21 16:43:22 -0800
|
Montana, God's country
|
Pacific Time (US & Canada)
|
569,296,055,478,722,560
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
maxcotter
| null | 1
|
@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!
| null |
2015-02-21 16:42:11 -0800
|
toronto
|
Central Time (US & Canada)
|
569,295,556,729,823,200
|
negative
| 1
|
Bad Flight
| 0.6566
|
United
| null |
flyinhoc1
| null | 1
|
@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?
| null |
2015-02-21 16:40:12 -0800
| null | null |
569,294,326,259,253,250
|
negative
| 0.6831
|
Late Flight
| 0.3569
|
United
| null |
ByronJ
| null | 0
|
Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.
| null |
2015-02-21 16:35:19 -0800
|
Foster City, CA
| null |
569,293,965,448,458,240
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
DJTouf
| null | 1
|
@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.
| null |
2015-02-21 16:33:52 -0800
|
Buffalo, NY
| null |
569,293,296,872,222,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
HPStorageGuy
| null | 0
|
@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.
| null |
2015-02-21 16:31:13 -0800
|
Boise
|
Mountain Time (US & Canada)
|
569,293,295,655,866,400
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
JSJ35
| null | 0
|
@united never again.
| null |
2015-02-21 16:31:13 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,292,823,805,042,700
|
positive
| 1
| null | null |
United
| null |
minion444
| null | 0
|
@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR
|
[26.07294988, -80.14147128]
|
2015-02-21 16:29:20 -0800
|
Central NJ
|
Eastern Time (US & Canada)
|
569,291,447,377,137,660
|
neutral
| 0.6196
| null | 0
|
United
| null |
jbishop309
| null | 0
|
@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?
| null |
2015-02-21 16:23:52 -0800
| null |
Mountain Time (US & Canada)
|
569,289,995,749,494,800
|
negative
| 1
|
Flight Booking Problems
| 0.3513
|
United
| null |
thatchickmaggie
| null | 1
|
@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.
| null |
2015-02-21 16:18:06 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
569,289,573,395,800,060
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
bartha75
| null | 0
|
@united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest
|
[0.0, 0.0]
|
2015-02-21 16:16:25 -0800
|
san diego
| null |
569,287,656,607,100,900
|
negative
| 1
|
Bad Flight
| 0.3535
|
United
| null |
ExplodingGreen
| null | 0
|
@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.
| null |
2015-02-21 16:08:48 -0800
|
Portland, Oregon
|
Pacific Time (US & Canada)
|
569,287,433,008,754,700
|
positive
| 1
| null | null |
United
| null |
michaelmcd
| null | 0
|
@united that's great! pls let me know when u start!
| null |
2015-02-21 16:07:55 -0800
|
Beijing | Los Angeles
|
Beijing
|
569,287,399,131,389,950
|
neutral
| 0.6522
| null | null |
United
| null |
Abdelati786
| null | 0
|
@united @ehsanisMpowered lmfao
| null |
2015-02-21 16:07:47 -0800
|
Heart of America
|
Central Time (US & Canada)
|
569,287,318,898,495,500
|
negative
| 1
|
Flight Attendant Complaints
| 0.6961
|
United
| null |
hadAbadWeek
| null | 0
|
@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.
| null |
2015-02-21 16:07:28 -0800
| null | null |
569,286,569,548,320,800
|
negative
| 1
|
Flight Attendant Complaints
| 0.3512
|
United
| null |
luko
| null | 1
|
@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed
| null |
2015-02-21 16:04:29 -0800
|
Pittsburgh
|
Quito
|
569,285,045,401,178,100
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
JSJ35
| null | 0
|
@united sucks.
| null |
2015-02-21 15:58:26 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,283,956,484,415,500
|
negative
| 1
|
Cancelled Flight
| 0.684
|
United
| null |
lowenberg
| null | 1
|
@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?
| null |
2015-02-21 15:54:06 -0800
| null | null |
569,283,845,985,427,460
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
annnnge
| null | 0
|
@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!
| null |
2015-02-21 15:53:40 -0800
|
☁️
| null |
569,283,511,192,051,700
|
negative
| 1
|
longlines
| 0.3626
|
United
| null |
gwen1013
| null | 0
|
@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.
| null |
2015-02-21 15:52:20 -0800
|
New Haven, CT
| null |
569,282,692,014,977,000
|
neutral
| 0.6325
| null | 0
|
United
| null |
JSJ35
| null | 0
|
@united where's the crew for ua748?
| null |
2015-02-21 15:49:05 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,282,312,203,997,200
|
positive
| 1
| null | null |
United
| null |
jimccooper
| null | 0
|
@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD
| null |
2015-02-21 15:47:34 -0800
| null |
Eastern Time (US & Canada)
|
569,281,144,186,908,700
|
negative
| 0.6565
|
Can't Tell
| 0.3539
|
United
| null |
ZachAlpert
| null | 0
|
@united quality work going on here. http://t.co/9xbO5daKaK
| null |
2015-02-21 15:42:56 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,281,033,365,037,060
|
negative
| 1
|
Lost Luggage
| 0.6882
|
United
| null |
hannahcbeck
| null | 1
|
@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed
|
[35.00096266, -80.87374938]
|
2015-02-21 15:42:29 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
569,280,669,593,038,850
|
negative
| 1
|
Can't Tell
| 0.6677
|
United
| null |
MaxAbrahms
| null | 1
|
@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.
| null |
2015-02-21 15:41:03 -0800
|
Boston, MA
|
Atlantic Time (Canada)
|
569,280,157,678,071,800
|
negative
| 0.7053
|
Customer Service Issue
| 0.3789
|
United
| null |
hannahcbeck
| null | 0
|
@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.
|
[35.00595547, -80.89437239]
|
2015-02-21 15:39:00 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
569,279,586,921,353,200
|
negative
| 1
|
Bad Flight
| 0.6955
|
United
| null |
EYA10
| null | 1
|
@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
| null |
2015-02-21 15:36:44 -0800
| null | null |
569,278,858,123,300,860
|
positive
| 0.6787
| null | null |
United
| null |
SmallMol
| null | 0
|
@united I see. Thanks for explaining.
| null |
2015-02-21 15:33:51 -0800
|
A Californian in London
| null |
569,278,347,441,799,200
|
negative
| 1
|
Customer Service Issue
| 0.6571
|
United
| null |
gerryrard
| null | 0
|
@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212
| null |
2015-02-21 15:31:49 -0800
|
New York City
|
Eastern Time (US & Canada)
|
569,278,020,441,284,600
|
negative
| 1
|
Customer Service Issue
| 0.6913
|
United
| null |
MaxAbrahms
| null | 0
|
@united If you follow me I will DM you my phone # which you can call.
| null |
2015-02-21 15:30:31 -0800
|
Boston, MA
|
Atlantic Time (Canada)
|
569,277,733,416,513,540
|
positive
| 1
| null | null |
United
| null |
SmallMol
| null | 0
|
@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.
| null |
2015-02-21 15:29:22 -0800
|
A Californian in London
| null |
569,276,854,458,310,660
|
positive
| 0.6533
| null | 0
|
United
| null |
WendyJaccard
| null | 0
|
@united Yes, they did. Must have fixed the broken ramp. Thanks!
| null |
2015-02-21 15:25:53 -0800
|
Virginia/Metro Washington, DC
|
Eastern Time (US & Canada)
|
569,276,415,927,037,950
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kevinforgoogle
| null | 0
|
@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
| null |
2015-02-21 15:24:08 -0800
|
San Francisco, CA
| null |
569,276,207,696,453,600
|
positive
| 0.6809
| null | null |
United
| null |
untalMontfort
| null | 0
|
@united thanks
|
[19.43010575, -99.18988829]
|
2015-02-21 15:23:19 -0800
|
Mexico City, Mexico
|
Central Time (US & Canada)
|
569,275,566,077,165,600
|
neutral
| 1
| null | null |
United
| null |
SallyM0nster
| null | 0
|
@united hey, I missed my outbound flight - can I still use my return ticket?
| null |
2015-02-21 15:20:46 -0800
|
Muswell Hill
|
London
|
569,275,476,642,013,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
keykeydoodle
| null | 0
|
@united says @USAirways is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!!
| null |
2015-02-21 15:20:24 -0800
|
Wonderland
|
Eastern Time (US & Canada)
|
569,275,466,936,397,800
|
negative
| 1
|
longlines
| 0.3483
|
United
| null |
davidblevine
| null | 0
|
@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
| null |
2015-02-21 15:20:22 -0800
|
What day is it?
|
Quito
|
569,275,430,311,751,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kevinforgoogle
| null | 0
|
@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx
| null |
2015-02-21 15:20:13 -0800
|
San Francisco, CA
| null |
569,275,000,232,013,800
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
keykeydoodle
| null | 0
|
@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!
| null |
2015-02-21 15:18:31 -0800
|
Wonderland
|
Eastern Time (US & Canada)
|
569,274,801,388,425,200
|
negative
| 1
|
Can't Tell
| 0.6891
|
United
| null |
ZachAlpert
| null | 0
|
@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.
| null |
2015-02-21 15:17:43 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,274,618,428,526,600
|
neutral
| 1
| null | null |
United
| null |
jamescalderwood
| null | 0
|
@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz
|
[0.0, 0.0]
|
2015-02-21 15:17:00 -0800
|
South Australia
| null |
569,274,001,173,979,140
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Far3TheeWell
| null | 0
|
@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?
| null |
2015-02-21 15:14:33 -0800
| null |
Eastern Time (US & Canada)
|
569,273,451,564,785,660
|
negative
| 1
|
Flight Booking Problems
| 0.6739
|
United
| null |
carolinepqrst
| null | 0
|
@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.
| null |
2015-02-21 15:12:22 -0800
|
Austin, TX
| null |
569,273,298,325,864,450
|
neutral
| 1
| null | null |
United
| null |
mrskmwatkins
| null | 0
|
@united - any way to get a message to an international flight gate at EWR? Road conditions are horrible trying to get to flight ...
| null |
2015-02-21 15:11:45 -0800
|
Philly Burbs
| null |
569,273,251,186,286,600
|
neutral
| 0.6308
| null | 0
|
United
| null |
GreenkidspenWRA
| null | 0
|
@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
| null |
2015-02-21 15:11:34 -0800
|
Grimsby - UK
| null |
569,272,738,826,694,660
|
negative
| 1
|
Can't Tell
| 0.6817
|
United
| null |
luko
| null | 0
|
@united you have a culture issue
| null |
2015-02-21 15:09:32 -0800
|
Pittsburgh
|
Quito
|
569,272,664,344,428,540
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Keels2515
| null | 0
|
@united rep wouldn't rebook. This is such a waste of time and poor communication
| null |
2015-02-21 15:09:14 -0800
|
Raleigh, NC
|
Eastern Time (US & Canada)
|
569,272,359,334,453,250
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
loracle
| null | 1
|
@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
| null |
2015-02-21 15:08:01 -0800
|
California
|
Pacific Time (US & Canada)
|
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