tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,481,676,893,622,300
|
negative
| 1
|
Bad Flight
| 0.6659
|
United
| null |
SagiRoi
| null | 0
|
@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
| null |
2015-02-22 04:59:46 -0800
| null | null |
569,481,213,016,023,040
|
negative
| 0.6513
|
Late Flight
| 0.3469
|
United
| null |
jpfox13
| null | 0
|
@united flight #1 no luck on #standby
| null |
2015-02-22 04:57:56 -0800
|
the district of colombia
|
Eastern Time (US & Canada)
|
569,480,693,782,339,600
|
neutral
| 1
| null | null |
United
| null |
gwp22183
| null | 0
|
@united Do you have plans for an iPad app? The iPhone app is great, but on the iPad you have to flip the iPad. Is there a beta? Tks.
| null |
2015-02-22 04:55:52 -0800
|
Metro DC Area
| null |
569,480,220,203,474,940
|
neutral
| 1
| null | null |
United
| null |
jessehaines
| null | 0
|
@united I tried. We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes. No resolution.
| null |
2015-02-22 04:53:59 -0800
|
ÜT: 43.492878,-96.790916
|
Central Time (US & Canada)
|
569,480,043,853,946,900
|
negative
| 1
|
Can't Tell
| 0.7099
|
United
| null |
mwbotelho
| null | 0
|
@united I'm not sure it will have "next time"...
| null |
2015-02-22 04:53:17 -0800
|
Curitiba
|
Brasilia
|
569,478,901,166,055,400
|
negative
| 1
|
Can't Tell
| 0.6632
|
United
| null |
svhlatky
| null | 0
|
@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'
| null |
2015-02-22 04:48:45 -0800
|
Kingston, Ontario
| null |
569,478,023,679,905,800
|
positive
| 0.3368
| null | 0
|
United
| null |
21stCenturyMom
| null | 0
|
@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO
| null |
2015-02-22 04:45:15 -0800
| null |
Pacific Time (US & Canada)
|
569,477,178,703,908,860
|
negative
| 0.6392
|
Can't Tell
| 0.6392
|
United
| null |
cedraughn
| null | 0
|
@united you a bish
| null |
2015-02-22 04:41:54 -0800
|
senior / mount airy
|
Eastern Time (US & Canada)
|
569,476,889,313,562,600
|
neutral
| 0.6863
| null | null |
United
| null |
docambrose97
| null | 0
|
@united Thanks! Good to know.
| null |
2015-02-22 04:40:45 -0800
| null | null |
569,476,281,974,132,740
|
neutral
| 0.6721
| null | null |
United
| null |
meigheyburn
| null | 0
|
@united okay. Thanks.
| null |
2015-02-22 04:38:20 -0800
|
Akron, Ohio
|
Eastern Time (US & Canada)
|
569,475,909,226,401,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
traceyabbywhite
| null | 0
|
@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
| null |
2015-02-22 04:36:51 -0800
|
Atlantic Highlands, NJ
|
Eastern Time (US & Canada)
|
569,475,306,018,353,150
|
neutral
| 0.6807
| null | 0
|
United
| null |
LisaKothari
| null | 0
|
@united Seat 14A, Flight UA895
|
[22.31355693, 113.92636768]
|
2015-02-22 04:34:27 -0800
|
Seattle WA
|
Pacific Time (US & Canada)
|
569,475,245,708,419,100
|
neutral
| 0.6931
| null | null |
United
| null |
meigheyburn
| null | 0
|
@united is it on a flight now? Thanks for reply.
| null |
2015-02-22 04:34:13 -0800
|
Akron, Ohio
|
Eastern Time (US & Canada)
|
569,475,092,582,789,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
traceyabbywhite
| null | 0
|
@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited
| null |
2015-02-22 04:33:37 -0800
|
Atlantic Highlands, NJ
|
Eastern Time (US & Canada)
|
569,475,000,660,422,660
|
neutral
| 1
| null | null |
United
| null |
meigheyburn
| null | 0
|
@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.
| null |
2015-02-22 04:33:15 -0800
|
Akron, Ohio
|
Eastern Time (US & Canada)
|
569,474,700,386,045,950
|
positive
| 0.6421
| null | 0
|
United
| null |
docambrose97
| null | 0
|
@united My bag reference ID number is IND43728M. Thanks for looking at it.
| null |
2015-02-22 04:32:03 -0800
| null | null |
569,474,230,854,660,100
|
positive
| 0.6848
| null | null |
United
| null |
traceyabbywhite
| null | 0
|
@united one lady helping the 12 of us with luggage
| null |
2015-02-22 04:30:11 -0800
|
Atlantic Highlands, NJ
|
Eastern Time (US & Canada)
|
569,473,998,519,578,600
|
negative
| 1
|
Late Flight
| 0.6048
|
United
|
negative
|
traceyabbywhite
|
Late Flight
Lost Luggage
| 0
|
@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???
| null |
2015-02-22 04:29:16 -0800
|
Atlantic Highlands, NJ
|
Eastern Time (US & Canada)
|
569,473,302,940,373,000
|
positive
| 0.6699
| null | null |
United
| null |
seb749
| null | 0
|
@united met with agent. All taken care of. Thx for reply
| null |
2015-02-22 04:26:30 -0800
| null |
Eastern Time (US & Canada)
|
569,471,635,163,643,900
|
positive
| 1
| null | null |
United
| null |
Patty_Ell
| null | 0
|
@united @suntoshi I still like you united airlines
| null |
2015-02-22 04:19:52 -0800
|
Bedford 2015 Plymouth 2019
|
Eastern Time (US & Canada)
|
569,471,541,554,978,800
|
negative
| 1
|
Cancelled Flight
| 0.6665
|
United
| null |
SagiRoi
| null | 0
|
@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel
| null |
2015-02-22 04:19:30 -0800
| null | null |
569,470,757,673,291,800
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
tu_huynh
| null | 0
|
@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD
| null |
2015-02-22 04:16:23 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
569,470,098,534,207,500
|
neutral
| 0.6876
| null | 0
|
United
| null |
fabricelion
| null | 0
|
@united are you looking for European Flight attendants for Paris or Frankfurt?
Best,
Fabrice
| null |
2015-02-22 04:13:46 -0800
|
Belgium
|
Brussels
|
569,470,053,348,823,040
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
DVERandy
| null | 1
|
@united you Cancelled Flightled my flight without notification?
| null |
2015-02-22 04:13:35 -0800
|
WDVE PITTSBURGH
| null |
569,469,326,547,222,500
|
negative
| 0.6811
|
Late Flight
| 0.6811
|
United
| null |
jlongoria21
| null | 0
|
@united since I have an international connection at 9am, I'm hoping for the same thing!
| null |
2015-02-22 04:10:42 -0800
|
Rio Grande Valley, Texas
|
Central Time (US & Canada)
|
569,468,823,625,027,600
|
neutral
| 0.6788
| null | 0
|
United
| null |
seb749
| null | 0
|
@united need help. Never got tickets. Conf #ggqzqd
| null |
2015-02-22 04:08:42 -0800
| null |
Eastern Time (US & Canada)
|
569,462,023,173,619,700
|
neutral
| 0.6565
| null | null |
United
| null |
victor_haydin
| null | 0
|
@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)
| null |
2015-02-22 03:41:41 -0800
| null |
Kyiv
|
569,461,666,695,524,350
|
negative
| 0.6525
|
Late Flight
| 0.3475
|
United
| null |
victor_haydin
| null | 0
|
@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room
| null |
2015-02-22 03:40:16 -0800
| null |
Kyiv
|
569,460,417,954,746,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
bartha75
| null | 0
|
@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
|
[0.0, 0.0]
|
2015-02-22 03:35:18 -0800
|
san diego
| null |
569,459,716,906,229,760
|
neutral
| 0.6444
| null | null |
United
| null |
MichaelJGlasgow
| null | 0
|
Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til "U" are the only "U" in the sky. #NewAmericanStinks
| null |
2015-02-22 03:32:31 -0800
|
Raleigh, North Carolina, USA
| null |
569,459,543,236,874,240
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
greghm88
| null | 0
|
@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?
| null |
2015-02-22 03:31:49 -0800
|
London
| null |
569,457,148,129,779,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
meigheyburn
| null | 0
|
@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M
| null |
2015-02-22 03:22:18 -0800
|
Akron, Ohio
|
Eastern Time (US & Canada)
|
569,456,035,930,484,740
|
negative
| 0.3548
|
Lost Luggage
| 0.3548
|
United
| null |
jimbradshaw4
| null | 0
|
@united I know that. Thanks for the standard reply.
| null |
2015-02-22 03:17:53 -0800
| null |
Eastern Time (US & Canada)
|
569,454,641,320,063,000
|
negative
| 1
|
Customer Service Issue
| 0.6783
|
United
| null |
chivo2089
| null | 0
|
@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you
| null |
2015-02-22 03:12:21 -0800
|
Guatemala
| null |
569,454,437,288,140,800
|
negative
| 1
|
Bad Flight
| 0.6289
|
United
| null |
ahaeder
| null | 0
|
@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.
| null |
2015-02-22 03:11:32 -0800
|
PDX
| null |
569,453,313,462,132,740
|
positive
| 1
| null | null |
United
| null |
MrTrippe
| null | 0
|
@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW
| null |
2015-02-22 03:07:04 -0800
|
Terra Prime
| null |
569,451,362,687,143,940
|
negative
| 1
|
Cancelled Flight
| 0.3787
|
United
| null |
throthra
| null | 0
|
@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports
| null |
2015-02-22 02:59:19 -0800
| null | null |
569,448,465,991,737,340
|
negative
| 1
|
Flight Attendant Complaints
| 0.344
|
United
| null |
MMMarketing2014
| null | 0
|
@united no my concerns were not addressed
| null |
2015-02-22 02:47:48 -0800
|
#Westford #marketing
| null |
569,445,528,225,718,300
|
negative
| 1
|
Lost Luggage
| 0.6875
|
United
| null |
plazaroff
| null | 0
|
@united DUH and done. bag whereabouts unknown. Greeeaat
| null |
2015-02-22 02:36:08 -0800
| null |
Mountain Time (US & Canada)
|
569,444,898,660,692,000
|
negative
| 1
|
Late Flight
| 0.3488
|
United
| null |
throthra
| null | 0
|
@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks
| null |
2015-02-22 02:33:38 -0800
| null | null |
569,444,456,660,750,340
|
negative
| 1
|
Customer Service Issue
| 0.6459
|
United
| null |
throthra
| null | 0
|
@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.
| null |
2015-02-22 02:31:52 -0800
| null | null |
569,441,937,826,164,740
|
negative
| 1
|
Customer Service Issue
| 0.6709
|
United
| null |
jaykirell
| null | 0
|
@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?
| null |
2015-02-22 02:21:52 -0800
|
Long Island, NY
|
Eastern Time (US & Canada)
|
569,440,689,253,158,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
MaxAbrahms
| null | 1
|
Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
| null |
2015-02-22 02:16:54 -0800
|
Boston, MA
|
Atlantic Time (Canada)
|
569,439,706,339,024,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Whosgunz
| null | 0
|
@united you hung up on me again.
| null |
2015-02-22 02:13:00 -0800
| null | null |
569,439,089,063,280,640
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Whosgunz
| null | 0
|
@united your "customer service" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!
| null |
2015-02-22 02:10:33 -0800
| null | null |
569,438,763,115,536,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.6438
|
United
| null |
Whosgunz
| null | 0
|
@united it's disgusting and unconscionable the treatment I've received tonight.
| null |
2015-02-22 02:09:15 -0800
| null | null |
569,438,531,686,424,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Whosgunz
| null | 0
|
@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!
| null |
2015-02-22 02:08:20 -0800
| null | null |
569,435,214,717,562,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
joynal03
| null | 0
|
@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.
| null |
2015-02-22 01:55:09 -0800
| null | null |
569,433,059,168,260,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Whosgunz
| null | 0
|
@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????
| null |
2015-02-22 01:46:35 -0800
| null | null |
569,431,307,152,953,340
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
MaxAbrahms
| null | 0
|
.@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.
| null |
2015-02-22 01:39:37 -0800
|
Boston, MA
|
Atlantic Time (Canada)
|
569,428,644,432,617,500
|
negative
| 1
|
Customer Service Issue
| 0.6598
|
United
| null |
suntoshi
| null | 0
|
@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best
| null |
2015-02-22 01:29:02 -0800
|
Bedford, Nh
|
Eastern Time (US & Canada)
|
569,428,333,500,375,040
|
negative
| 1
|
Lost Luggage
| 0.6837
|
United
| null |
suntoshi
| null | 0
|
@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,
| null |
2015-02-22 01:27:48 -0800
|
Bedford, Nh
|
Eastern Time (US & Canada)
|
569,427,993,958,883,300
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
plazaroff
| null | 1
|
@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job
| null |
2015-02-22 01:26:27 -0800
| null |
Mountain Time (US & Canada)
|
569,420,890,003,410,940
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Whosgunz
| null | 0
|
@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!
| null |
2015-02-22 00:58:14 -0800
| null | null |
569,419,949,007,085,600
|
negative
| 0.6528
|
Can't Tell
| 0.6528
|
United
| null |
Whosgunz
| null | 0
|
@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
| null |
2015-02-22 00:54:29 -0800
| null | null |
569,418,652,128,296,960
|
negative
| 1
|
Customer Service Issue
| 0.696
|
United
| null |
Whosgunz
| null | 0
|
@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.
| null |
2015-02-22 00:49:20 -0800
| null | null |
569,418,497,694,036,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Whosgunz
| null | 0
|
@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.
| null |
2015-02-22 00:48:43 -0800
| null | null |
569,418,233,322,872,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Whosgunz
| null | 0
|
@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.
| null |
2015-02-22 00:47:40 -0800
| null | null |
569,416,650,325,303,300
|
negative
| 1
|
Bad Flight
| 0.3693
|
United
| null |
throthra
| null | 0
|
@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA
| null |
2015-02-22 00:41:23 -0800
| null | null |
569,415,643,474,362,400
|
neutral
| 1
| null | null |
United
| null |
MissDanaJones
| null | 0
|
@united what's with the layover in Canada from the UA125? Is that scheduled?
| null |
2015-02-22 00:37:23 -0800
|
Berlin, Germany
|
Berlin
|
569,415,109,933,531,140
|
negative
| 1
|
Late Flight
| 0.6627
|
United
| null |
throthra
| null | 0
|
@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.
| null |
2015-02-22 00:35:16 -0800
| null | null |
569,415,076,400,242,700
|
negative
| 1
|
Flight Booking Problems
| 0.672
|
United
| null |
RoyLe9
| null | 0
|
@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?
| null |
2015-02-22 00:35:08 -0800
| null |
Bucharest
|
569,411,383,265,075,200
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
gregliefooghe
| null | 0
|
@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
|
[37.61980156, -122.38447633]
|
2015-02-22 00:20:27 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,407,352,299,847,700
|
negative
| 0.7029
|
Late Flight
| 0.3619
|
United
| null |
MarkGilden
| null | 0
|
@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!
|
[33.94171725, -118.39844033]
|
2015-02-22 00:04:26 -0800
|
Honolulu, HI
|
Pacific Time (US & Canada)
|
569,404,245,142,855,700
|
negative
| 0.6545
|
Late Flight
| 0.6545
|
United
| null |
TimBouhour
| null | 0
|
@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
| null |
2015-02-21 23:52:05 -0800
|
Raleigh, NC
| null |
569,402,506,792,407,040
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
SCVPools
| null | 0
|
@united where is our luggage
| null |
2015-02-21 23:45:11 -0800
|
Southern California and Hawaii
| null |
569,400,869,768,302,600
|
negative
| 0.6856
|
Late Flight
| 0.6856
|
United
| null |
mrp
| null | 0
|
@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx
| null |
2015-02-21 23:38:40 -0800
|
sf - austin - sydney
|
Alaska
|
569,400,431,002,173,440
|
neutral
| 0.6845
| null | null |
United
| null |
kreespa
| null | 0
|
@united all set. Figured it out at the baggage office!
| null |
2015-02-21 23:36:56 -0800
|
Little Rhody
|
Eastern Time (US & Canada)
|
569,397,314,240,049,150
|
negative
| 1
|
Can't Tell
| 0.7158
|
United
| null |
Finrz
| null | 0
|
@united screws up again...to be expected! NEVER AGAIN!
| null |
2015-02-21 23:24:33 -0800
|
iPhone: 55.946030,-3.189382
|
Hawaii
|
569,395,649,310,883,840
|
negative
| 1
|
Bad Flight
| 0.6484
|
United
| null |
Ofbikesandbirds
| null | 0
|
@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...
| null |
2015-02-21 23:17:56 -0800
| null | null |
569,392,315,409,829,900
|
positive
| 1
| null | null |
United
| null |
billqamz
| null | 0
|
@united Life goal: complete ✔️
| null |
2015-02-21 23:04:41 -0800
|
East Coast
| null |
569,390,507,526,369,300
|
neutral
| 1
| null | null |
United
| null |
EmilyIsBach
| null | 0
|
@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.
| null |
2015-02-21 22:57:30 -0800
|
Potsdam, NY
|
Eastern Time (US & Canada)
|
569,387,614,265,954,300
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
RJordan47
| null | 0
|
@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
| null |
2015-02-21 22:46:00 -0800
|
Oklahoma
|
Central Time (US & Canada)
|
569,385,898,573,299,700
|
negative
| 1
|
Can't Tell
| 0.3495
|
United
| null |
ChrisJValdez
| null | 0
|
@united That's called throwing "loyalty" out the window and trying to give less awards.
| null |
2015-02-21 22:39:11 -0800
|
Yokohama, Japan
|
Central Time (US & Canada)
|
569,385,864,712,704,000
|
negative
| 1
|
Lost Luggage
| 0.6609
|
United
| null |
annnnge
| null | 0
|
@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??
| null |
2015-02-21 22:39:03 -0800
|
☁️
| null |
569,385,784,685,363,200
|
negative
| 0.6621
|
Bad Flight
| 0.3483
|
United
| null |
ChrisJValdez
| null | 0
|
@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?
| null |
2015-02-21 22:38:44 -0800
|
Yokohama, Japan
|
Central Time (US & Canada)
|
569,385,496,675,295,200
|
negative
| 1
|
Customer Service Issue
| 0.6714
|
United
| null |
JSJ35
| null | 0
|
@united that's not an apology. Say it.
| null |
2015-02-21 22:37:35 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,383,892,542,738,400
|
positive
| 0.6683
| null | null |
United
| null |
StephanieWeyant
| null | 0
|
@united Just sent a DM. Thank you for the acknowledgment.
| null |
2015-02-21 22:31:13 -0800
|
New York City
| null |
569,382,132,231,110,660
|
neutral
| 0.6592
| null | null |
United
| null |
JEOKOO1
| null | 0
|
@united download jeokoo the American app for air travelers
| null |
2015-02-21 22:24:13 -0800
|
Washington, DC.
| null |
569,381,891,809,214,460
|
negative
| 1
|
Customer Service Issue
| 0.6762
|
United
| null |
Mare_McCoy
| null | 0
|
@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?
| null |
2015-02-21 22:23:16 -0800
|
Kansas
|
Central Time (US & Canada)
|
569,380,923,847,909,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
JSJ35
| null | 0
|
@united no apology? Cool.
| null |
2015-02-21 22:19:25 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,380,416,219,709,440
|
negative
| 1
|
Customer Service Issue
| 0.3424
|
United
| null |
JSJ35
| null | 0
|
@united you ask a lot of customers who you routinely screw over. You know that, right?
| null |
2015-02-21 22:17:24 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,380,122,194,636,800
|
negative
| 0.6559
|
Lost Luggage
| 0.6559
|
United
| null |
annnnge
| null | 0
|
@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...
| null |
2015-02-21 22:16:14 -0800
|
☁️
| null |
569,379,756,673,597,440
|
negative
| 1
|
Lost Luggage
| 0.7118
|
United
| null |
annnnge
| null | 0
|
@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....
| null |
2015-02-21 22:14:47 -0800
|
☁️
| null |
569,379,726,562,869,250
|
negative
| 1
|
Late Flight
| 0.6526
|
United
| null |
JSJ35
| null | 0
|
@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.
| null |
2015-02-21 22:14:40 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,379,367,077,355,500
|
negative
| 1
|
Flight Attendant Complaints
| 0.6421
|
United
| null |
AppAmy
| null | 0
|
@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime
| null |
2015-02-21 22:13:14 -0800
| null | null |
569,378,568,628,674,560
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
mollypriddy
| null | 0
|
@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.
| null |
2015-02-21 22:10:03 -0800
|
Kalispell, MT
|
Mountain Time (US & Canada)
|
569,376,145,000,390,660
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
tweets1971
| null | 0
|
@united we have tried to change our flight THREE times on the phone and got disconnected each time.
| null |
2015-02-21 22:00:26 -0800
|
Boston
| null |
569,374,127,187,820,540
|
negative
| 1
|
Customer Service Issue
| 0.704
|
United
| null |
L_Simmons
| null | 0
|
@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage
| null |
2015-02-21 21:52:25 -0800
|
Vancouver, BC
|
Eastern Time (US & Canada)
|
569,374,011,131,453,440
|
negative
| 1
|
Can't Tell
| 0.3838
|
United
| null |
djMaxM
| null | 0
|
@united has been showing the same tone deaf video for all these years about how "wifi is coming!" Hah.Not before I leave. @VirginAmerica ftw
| null |
2015-02-21 21:51:57 -0800
|
Brookline, Massachusetts
|
Quito
|
569,373,743,698,591,740
|
neutral
| 1
| null | null |
United
| null |
billqamz
| null | 0
|
@united Can I get a follow? I fly with you for Christmas.
| null |
2015-02-21 21:50:53 -0800
|
East Coast
| null |
569,370,900,568,502,300
|
negative
| 1
|
Late Flight
| 0.6867
|
United
| null |
throthra
| null | 0
|
@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD
| null |
2015-02-21 21:39:35 -0800
| null | null |
569,370,010,751,094,800
|
negative
| 1
|
Late Flight
| 0.6484
|
United
| null |
throthra
| null | 0
|
@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
| null |
2015-02-21 21:36:03 -0800
| null | null |
569,369,416,963,633,150
|
positive
| 1
| null | null |
United
| null |
gwen1013
| null | 0
|
@united thank you! Much appreciation for your help.
| null |
2015-02-21 21:33:42 -0800
|
New Haven, CT
| null |
569,369,331,173,363,700
|
negative
| 1
|
Bad Flight
| 0.6729
|
United
| null |
tippykayak
| null | 0
|
@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?
| null |
2015-02-21 21:33:21 -0800
|
Branford, CT
|
Eastern Time (US & Canada)
|
569,369,243,965,362,200
|
negative
| 1
|
Customer Service Issue
| 0.6809
|
United
| null |
drr51664
| null | 0
|
@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed
| null |
2015-02-21 21:33:00 -0800
|
Central NJ
| null |
569,368,621,077,692,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
apopnj01
| null | 0
|
@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr
| null |
2015-02-21 21:30:32 -0800
|
USA
|
Eastern Time (US & Canada)
|
569,368,523,178,270,700
|
negative
| 1
|
Cancelled Flight
| 0.3388
|
United
| null |
throthra
| null | 0
|
@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo
| null |
2015-02-21 21:30:08 -0800
| null | null |
569,368,286,128,771,100
|
negative
| 1
|
Customer Service Issue
| 0.6735
|
United
| null |
21stCenturyMom
| null | 0
|
@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable.
| null |
2015-02-21 21:29:12 -0800
| null |
Pacific Time (US & Canada)
|
569,368,056,855,552,000
|
neutral
| 1
| null | null |
United
| null |
WM_j_MW
| null | 0
|
@united Phone
| null |
2015-02-21 21:28:17 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
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