tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,367,983,065,137,150
|
negative
| 0.67
|
Can't Tell
| 0.67
|
United
| null |
WM_j_MW
| null | 0
|
@united Freakin"
| null |
2015-02-21 21:28:00 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
569,367,755,670,966,300
|
neutral
| 1
| null | null |
United
| null |
WM_j_MW
| null | 0
|
@united Pick
| null |
2015-02-21 21:27:05 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
569,367,682,811,715,600
|
negative
| 0.6554
|
Can't Tell
| 0.6554
|
United
| null |
WM_j_MW
| null | 0
|
@united Suck
| null |
2015-02-21 21:26:48 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
569,366,968,446,246,900
|
negative
| 1
|
Late Flight
| 0.6863
|
United
| null |
WM_j_MW
| null | 0
|
@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD
| null |
2015-02-21 21:23:58 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
569,366,889,719,304,200
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
Boards707
| null | 0
|
@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane
| null |
2015-02-21 21:23:39 -0800
|
Belmar, NJ
|
Eastern Time (US & Canada)
|
569,366,337,929,105,400
|
neutral
| 0.6698
| null | 0
|
United
| null |
WM_j_MW
| null | 0
|
@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please
| null |
2015-02-21 21:21:27 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
569,366,184,904,122,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
alexisniicole25
| null | 0
|
@united I'm still trying to get things worked out and you have yet to respond back.
| null |
2015-02-21 21:20:51 -0800
| null | null |
569,366,138,963,959,800
|
negative
| 1
|
Flight Booking Problems
| 0.6509
|
United
| null |
worldknits
| null | 0
|
@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.
| null |
2015-02-21 21:20:40 -0800
|
Fredericksburg, VA
|
Eastern Time (US & Canada)
|
569,365,692,618,661,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
WM_j_MW
| null | 0
|
@united 25 min hold has now progressed to over an hour...919-675-0985
| null |
2015-02-21 21:18:54 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
569,365,278,963,798,000
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
WM_j_MW
| null | 0
|
@united YOU SUCK!
| null |
2015-02-21 21:17:15 -0800
|
Wake Forest, NC
|
Eastern Time (US & Canada)
|
569,364,927,191,719,940
|
negative
| 0.7087
|
Can't Tell
| 0.3707
|
United
| null |
_BenHoffman_
| null | 0
|
@united yo, you need a new website really badly. This day and age...
| null |
2015-02-21 21:15:51 -0800
|
Venice, CA
|
Central Time (US & Canada)
|
569,364,890,307,190,800
|
neutral
| 1
| null | null |
United
| null |
kreespa
| null | 0
|
@united if I was rebooked do I have to pick up my luggage?
| null |
2015-02-21 21:15:42 -0800
|
Little Rhody
|
Eastern Time (US & Canada)
|
569,364,374,755,930,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Blondiemcl6
| null | 0
|
@united how can u not have gate ready or gate agent for going on hour two
| null |
2015-02-21 21:13:39 -0800
|
somerville nj
|
Central Time (US & Canada)
|
569,363,796,113,764,350
|
negative
| 0.6809
|
Bad Flight
| 0.3723
|
United
| null |
jackiehoglund
| null | 0
|
@united just DM'd
| null |
2015-02-21 21:11:21 -0800
|
Boston, MA
|
Quito
|
569,363,354,428,567,550
|
negative
| 1
|
Flight Booking Problems
| 0.6306
|
United
| null |
kreespa
| null | 1
|
@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(
| null |
2015-02-21 21:09:36 -0800
|
Little Rhody
|
Eastern Time (US & Canada)
|
569,363,221,791,928,300
|
neutral
| 0.68
| null | 0
|
United
| null |
jackiehoglund
| null | 0
|
@united I am following - you need to follow me for DM?
| null |
2015-02-21 21:09:04 -0800
|
Boston, MA
|
Quito
|
569,363,188,120,207,360
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Fader_Jockey
| null | 0
|
@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min
| null |
2015-02-21 21:08:56 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,363,173,817,643,000
|
negative
| 1
|
Late Flight
| 0.7008
|
United
| null |
Blondiemcl6
| null | 0
|
@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.
| null |
2015-02-21 21:08:53 -0800
|
somerville nj
|
Central Time (US & Canada)
|
569,361,701,495,304,200
|
neutral
| 0.6655
| null | 0
|
United
| null |
kreespa
| null | 0
|
@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.
| null |
2015-02-21 21:03:02 -0800
|
Little Rhody
|
Eastern Time (US & Canada)
|
569,359,780,491,477,000
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
mjfredricks259
| null | 0
|
@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?
| null |
2015-02-21 20:55:24 -0800
| null | null |
569,359,055,937,908,740
|
neutral
| 1
| null | null |
United
| null |
AMMBoman
| null | 0
|
@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.
| null |
2015-02-21 20:52:31 -0800
|
Kaizen 改善
|
Arizona
|
569,357,781,402,308,600
|
negative
| 1
|
Customer Service Issue
| 0.6727
|
United
| null |
hannahcbeck
| null | 1
|
@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.
|
[34.99254864, -80.92841859]
|
2015-02-21 20:47:27 -0800
|
Hoboken, NJ
|
Eastern Time (US & Canada)
|
569,357,497,871,437,800
|
negative
| 1
|
Customer Service Issue
| 0.6552
|
United
| null |
throthra
| null | 0
|
@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
| null |
2015-02-21 20:46:20 -0800
| null | null |
569,357,196,141,719,550
|
positive
| 1
| null | null |
United
| null |
mrp
| null | 0
|
@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk
|
[37.61829369, -122.39192247]
|
2015-02-21 20:45:08 -0800
|
sf - austin - sydney
|
Alaska
|
569,353,669,738,688,500
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Soniascrocchi15
| null | 1
|
@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou
| null |
2015-02-21 20:31:07 -0800
| null | null |
569,352,559,598,682,100
|
negative
| 1
|
Customer Service Issue
| 0.653
|
United
| null |
kevinforgoogle
| null | 1
|
@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience
| null |
2015-02-21 20:26:42 -0800
|
San Francisco, CA
| null |
569,351,147,930,169,340
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kevinforgoogle
| null | 0
|
@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv
| null |
2015-02-21 20:21:06 -0800
|
San Francisco, CA
| null |
569,350,924,633,813,000
|
negative
| 1
|
Bad Flight
| 0.3667
|
United
| null |
kevinforgoogle
| null | 0
|
@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm
| null |
2015-02-21 20:20:13 -0800
|
San Francisco, CA
| null |
569,349,932,131,487,740
|
negative
| 0.6774
|
Late Flight
| 0.3763
|
United
| null |
kreespa
| null | 0
|
@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available
| null |
2015-02-21 20:16:16 -0800
|
Little Rhody
|
Eastern Time (US & Canada)
|
569,349,274,049,368,060
|
neutral
| 0.6957
| null | 0
|
United
| null |
c4pyro
| null | 0
|
@united I see several economy plus can you put us in those. We don't have to be seated together
| null |
2015-02-21 20:13:39 -0800
| null | null |
569,347,118,034,501,600
|
positive
| 0.6593
| null | 0
|
United
| null |
dHowITzr
| null | 0
|
@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)
| null |
2015-02-21 20:05:05 -0800
|
Toronto, Canada
|
Eastern Time (US & Canada)
|
569,346,431,833,673,700
|
neutral
| 0.6362
| null | null |
United
| null |
JimStarkBalla
| null | 0
|
@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf
|
[21.32911863, -157.91749165]
|
2015-02-21 20:02:21 -0800
|
Htown
| null |
569,346,420,139,905,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ambersings
| null | 0
|
@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!
| null |
2015-02-21 20:02:19 -0800
|
New York
|
Pacific Time (US & Canada)
|
569,345,701,487,906,800
|
negative
| 0.6809
|
Cancelled Flight
| 0.6809
|
United
| null |
kimbatronic
| null | 0
|
@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?
| null |
2015-02-21 19:59:27 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,344,598,482,546,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ralonG2013
| null | 0
|
@United also ran out of water and refused service #costumerservice #legit #jk
| null |
2015-02-21 19:55:04 -0800
|
just living the dream
| null |
569,343,661,063,823,360
|
neutral
| 1
| null | null |
United
|
neutral
|
aushianya
| null | 0
|
@united I have a question
| null |
2015-02-21 19:51:21 -0800
| null | null |
569,343,186,046,332,900
|
negative
| 0.678
|
Bad Flight
| 0.3522
|
United
| null |
tech_henrywong
| null | 0
|
@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney
| null |
2015-02-21 19:49:28 -0800
|
Greater Seattle Area
|
Pacific Time (US & Canada)
|
569,342,888,615,620,600
|
negative
| 1
|
Flight Booking Problems
| 0.6809
|
United
| null |
independentid
| null | 0
|
@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?
| null |
2015-02-21 19:48:17 -0800
|
Vancouver, Canada
|
Pacific Time (US & Canada)
|
569,342,670,184,648,700
|
neutral
| 1
| null | null |
United
| null |
c4pyro
| null | 0
|
@united I see two flights with two seats in the morning can we get on those
| null |
2015-02-21 19:47:25 -0800
| null | null |
569,342,220,534,288,400
|
negative
| 1
|
Bad Flight
| 0.6303
|
United
| null |
ScottyNeuman
| null | 1
|
@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united
| null |
2015-02-21 19:45:37 -0800
|
Montana, God's country
|
Pacific Time (US & Canada)
|
569,341,769,114,128,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.6666
|
United
| null |
suntoshi
| null | 0
|
@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies
| null |
2015-02-21 19:43:50 -0800
|
Bedford, Nh
|
Eastern Time (US & Canada)
|
569,340,749,466,226,700
|
negative
| 1
|
Late Flight
| 0.6787
|
United
| null |
mesapuyo
| null | 0
|
@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.
| null |
2015-02-21 19:39:47 -0800
|
Washington-Vancouver-Medellín
| null |
569,340,645,023,698,940
|
negative
| 1
|
Late Flight
| 0.6783
|
United
| null |
Chunkingtonchad
| null | 0
|
@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards
| null |
2015-02-21 19:39:22 -0800
| null | null |
569,340,200,934,969,340
|
neutral
| 0.6632
| null | null |
United
| null |
c4pyro
| null | 0
|
@united we will be at the airport first thing in the morning
| null |
2015-02-21 19:37:36 -0800
| null | null |
569,340,120,790,233,100
|
negative
| 1
|
Bad Flight
| 0.6373
|
United
| null |
MMMarketing2014
| null | 0
|
@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat
| null |
2015-02-21 19:37:17 -0800
|
#Westford #marketing
| null |
569,339,467,615,506,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.6334
|
United
| null |
MMMarketing2014
| null | 1
|
@united well this one missed the mark. She was in a snit from the minute I stepped up to the counter
| null |
2015-02-21 19:34:41 -0800
|
#Westford #marketing
| null |
569,339,181,136,113,660
|
neutral
| 0.6769
| null | null |
United
| null |
c4pyro
| null | 0
|
@united Doesn't have to be same flight 2 and 2 will work also
| null |
2015-02-21 19:33:33 -0800
| null | null |
569,339,072,805,797,900
|
negative
| 1
|
Flight Attendant Complaints
| 0.6568
|
United
| null |
D4Duskes
| null | 0
|
@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan
| null |
2015-02-21 19:33:07 -0800
|
Montreal
|
Eastern Time (US & Canada)
|
569,338,724,787,593,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
mesapuyo
| null | 0
|
@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed
|
[38.95801195, -77.44365722]
|
2015-02-21 19:31:44 -0800
|
Washington-Vancouver-Medellín
| null |
569,338,441,172,983,800
|
negative
| 1
|
Can't Tell
| 0.6809
|
United
| null |
MattySags
| null | 0
|
@united please get me off this plane #UA57
| null |
2015-02-21 19:30:36 -0800
|
New York, NY
| null |
569,338,341,306,572,800
|
neutral
| 0.6745
| null | null |
United
| null |
CoachMcRoberts
| null | 0
|
@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.
| null |
2015-02-21 19:30:13 -0800
|
Oxford, MS
| null |
569,338,032,572,117,000
|
neutral
| 0.6745
| null | 0
|
United
| null |
jackiehoglund
| null | 0
|
@united traveling with 3 young kids!! Chose our original flights for a reason.
| null |
2015-02-21 19:28:59 -0800
|
Boston, MA
|
Quito
|
569,337,969,233,887,200
|
negative
| 1
|
Can't Tell
| 0.6526
|
United
| null |
jackiehoglund
| null | 0
|
@united have since dropped to 2 layovers but still not acceptable.
| null |
2015-02-21 19:28:44 -0800
|
Boston, MA
|
Quito
|
569,337,916,872,220,700
|
negative
| 1
|
Bad Flight
| 0.6846
|
United
| null |
jackiehoglund
| null | 0
|
@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?
| null |
2015-02-21 19:28:31 -0800
|
Boston, MA
|
Quito
|
569,337,916,125,798,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
mesapuyo
| null | 0
|
@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed
|
[38.93770157, -77.4551004]
|
2015-02-21 19:28:31 -0800
|
Washington-Vancouver-Medellín
| null |
569,337,830,184,345,600
|
negative
| 1
|
Late Flight
| 0.3441
|
United
| null |
jackiehoglund
| null | 0
|
@united not completely. Our flight was changed in July but we never received notification.
| null |
2015-02-21 19:28:11 -0800
|
Boston, MA
|
Quito
|
569,337,170,210,607,100
|
neutral
| 1
| null | null |
United
| null |
c4pyro
| null | 0
|
@united are there any upgrades avail to get us all on the same flight
| null |
2015-02-21 19:25:33 -0800
| null | null |
569,336,402,401,472,500
|
negative
| 0.6988
|
Cancelled Flight
| 0.3695
|
United
| null |
Colettod
| null | 0
|
@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags
| null |
2015-02-21 19:22:30 -0800
|
Ottawa, ON
|
Eastern Time (US & Canada)
|
569,336,252,597,731,300
|
negative
| 0.663
|
Lost Luggage
| 0.663
|
United
| null |
Colettod
| null | 0
|
@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw
| null |
2015-02-21 19:21:55 -0800
|
Ottawa, ON
|
Eastern Time (US & Canada)
|
569,336,095,411,965,950
|
negative
| 0.6572
|
Customer Service Issue
| 0.3327
|
United
| null |
ssegraves
| null | 0
|
@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.
| null |
2015-02-21 19:21:17 -0800
|
PDX / LGA / TXL / ✈
|
Central Time (US & Canada)
|
569,335,779,371,003,900
|
positive
| 0.3656
| null | 0
|
United
| null |
c4pyro
| null | 0
|
@united so is that two seats avail so far for us.
| null |
2015-02-21 19:20:02 -0800
| null | null |
569,335,521,752,715,260
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
21stCenturyMom
| null | 0
|
@united has once again earned a place as the worst airline in the business
| null |
2015-02-21 19:19:00 -0800
| null |
Pacific Time (US & Canada)
|
569,334,462,292,434,940
|
neutral
| 1
| null | null |
United
| null |
ntrogers
| null | 0
|
@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?
| null |
2015-02-21 19:14:48 -0800
| null | null |
569,333,972,452,266,000
|
negative
| 0.684
|
Customer Service Issue
| 0.3499
|
United
| null |
Jo_Frost
| null | 0
|
@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?
| null |
2015-02-21 19:12:51 -0800
|
Global
|
Quito
|
569,332,961,813,753,860
|
negative
| 1
|
Bad Flight
| 0.6721
|
United
| null |
IssenSvensson
| null | 0
|
@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.
| null |
2015-02-21 19:08:50 -0800
|
Sweden
| null |
569,332,086,345,220,100
|
negative
| 0.6562
|
Can't Tell
| 0.3568
|
United
| null |
gwen1013
| null | 0
|
@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff
| null |
2015-02-21 19:05:21 -0800
|
New Haven, CT
| null |
569,332,072,185,249,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
danklein2112
| null | 0
|
@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight
| null |
2015-02-21 19:05:18 -0800
| null | null |
569,331,162,897,739,800
|
negative
| 1
|
Can't Tell
| 0.3547
|
United
| null |
stevestillalive
| null | 0
|
@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
|
[37.61839686, -122.38751]
|
2015-02-21 19:01:41 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
569,331,021,163,814,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
TimBouhour
| null | 0
|
@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much
| null |
2015-02-21 19:01:07 -0800
|
Raleigh, NC
| null |
569,330,919,020,093,440
|
neutral
| 0.6414
| null | 0
|
United
| null |
patrick_maness
| null | 0
|
@united After all I have been through on this trip, can you get me on another airline home?
| null |
2015-02-21 19:00:43 -0800
|
Rhode Island
|
Eastern Time (US & Canada)
|
569,330,683,623,186,400
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
keithdunn
| null | 0
|
@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.
| null |
2015-02-21 18:59:47 -0800
|
arlington, va
|
Eastern Time (US & Canada)
|
569,330,646,901,895,200
|
negative
| 0.6702
|
longlines
| 0.3723
|
United
| null |
stevestillalive
| null | 0
|
@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying
|
[37.61926072, -122.38812564]
|
2015-02-21 18:59:38 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
569,330,115,114,627,100
|
negative
| 1
|
Flight Attendant Complaints
| 0.6556
|
United
| null |
ZachAlpert
| null | 0
|
@united it's 9:56, and the desk attendant stated we would "sit awhile" until given the all clear. Lack of communication seems to the norm.
| null |
2015-02-21 18:57:31 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,330,006,985,347,100
|
negative
| 1
|
Can't Tell
| 0.6593
|
United
| null |
Sean_Stamos
| null | 0
|
@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..
| null |
2015-02-21 18:57:05 -0800
|
Coastal
|
Eastern Time (US & Canada)
|
569,329,401,122,426,900
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
tarlonious
| null | 0
|
@united I'd really like to get off of this plane now.
| null |
2015-02-21 18:54:41 -0800
| null | null |
569,329,378,061,979,650
|
negative
| 1
|
Late Flight
| 0.7161
|
United
| null |
Sean_Stamos
| null | 0
|
@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics
| null |
2015-02-21 18:54:36 -0800
|
Coastal
|
Eastern Time (US & Canada)
|
569,328,755,409,326,100
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
patrickbeiers
| null | 0
|
@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.
| null |
2015-02-21 18:52:07 -0800
|
ORLANDO, FL
| null |
569,328,128,310,403,100
|
negative
| 1
|
Flight Attendant Complaints
| 0.6771
|
United
| null |
MMMarketing2014
| null | 1
|
@united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs
| null |
2015-02-21 18:49:38 -0800
|
#Westford #marketing
| null |
569,328,072,027,189,250
|
negative
| 0.6762
|
Flight Attendant Complaints
| 0.3524
|
United
| null |
patrick_maness
| null | 0
|
@united My contact stuff is in the bag and I'm legally blind. This is so messed up.
| null |
2015-02-21 18:49:24 -0800
|
Rhode Island
|
Eastern Time (US & Canada)
|
569,327,949,553,520,640
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
patrick_maness
| null | 0
|
@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.
| null |
2015-02-21 18:48:55 -0800
|
Rhode Island
|
Eastern Time (US & Canada)
|
569,327,646,917,537,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
FarmerFlo
| null | 1
|
@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!
| null |
2015-02-21 18:47:43 -0800
|
Cheltenham
| null |
569,326,940,252,991,500
|
negative
| 1
|
Can't Tell
| 0.6411
|
United
| null |
patrick_maness
| null | 0
|
@united Tell me that you're at least going to cover a room and get me out of here.
| null |
2015-02-21 18:44:54 -0800
|
Rhode Island
|
Eastern Time (US & Canada)
|
569,326,818,697,871,360
|
negative
| 1
|
Bad Flight
| 0.3773
|
United
| null |
patrick_maness
| null | 1
|
@united OMG!!! you just bumped me off the last flight. Can this get any worse.
| null |
2015-02-21 18:44:25 -0800
|
Rhode Island
|
Eastern Time (US & Canada)
|
569,325,988,921,810,940
|
negative
| 1
|
Can't Tell
| 0.6702
|
United
| null |
niais
| null | 1
|
@united Which just speaks to basically the worst designed web system ever.
| null |
2015-02-21 18:41:07 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
569,325,844,906,115,100
|
negative
| 1
|
Flight Booking Problems
| 0.6383
|
United
| null |
niais
| null | 0
|
@united Yeah, I tried that about 10 times for two different tickets, and it told me to "Try again Late Flightr".
| null |
2015-02-21 18:40:33 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
569,325,061,892,481,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6745
|
United
| null |
throthra
| null | 0
|
@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks
| null |
2015-02-21 18:37:26 -0800
| null | null |
569,324,295,635,247,100
|
neutral
| 0.6774
| null | 0
|
United
| null |
Manda_Bear_143
| null | 0
|
@united U blow
| null |
2015-02-21 18:34:24 -0800
|
401 SK
|
Eastern Time (US & Canada)
|
569,323,727,818,657,800
|
negative
| 0.6737
|
Bad Flight
| 0.3474
|
United
| null |
hadAbadWeek
| null | 0
|
@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa
| null |
2015-02-21 18:32:08 -0800
| null | null |
569,323,015,550,296,060
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
hsimpson100
| null | 1
|
@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!
| null |
2015-02-21 18:29:19 -0800
|
Belfast/Boston
| null |
569,322,657,822,285,800
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
throthra
| null | 1
|
@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick
| null |
2015-02-21 18:27:53 -0800
| null | null |
569,322,456,776,892,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MaxAbrahms
| null | 3
|
.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.
| null |
2015-02-21 18:27:05 -0800
|
Boston, MA
|
Atlantic Time (Canada)
|
569,322,372,995,551,200
|
neutral
| 1
| null | null |
United
| null |
BryceHuffman
| null | 0
|
@united what's the best way to get your tickets? Print off at home or go to check in desk?
| null |
2015-02-21 18:26:45 -0800
|
Saskatchewan
|
Mountain Time (US & Canada)
|
569,321,739,093,614,600
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
leahgenise
| null | 0
|
@united Pay for my hotel.... I'm a broke student #help
| null |
2015-02-21 18:24:14 -0800
| null |
Quito
|
569,321,654,842,564,600
|
negative
| 0.3603
|
Late Flight
| 0.3603
|
United
| null |
c4pyro
| null | 0
|
@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help
| null |
2015-02-21 18:23:54 -0800
| null | null |
569,320,594,400,874,500
|
negative
| 1
|
Customer Service Issue
| 0.3465
|
United
| null |
MMMarketing2014
| null | 1
|
@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter
| null |
2015-02-21 18:19:41 -0800
|
#Westford #marketing
| null |
569,319,928,815,202,300
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
JSJ35
| null | 0
|
@united you're terrible.
| null |
2015-02-21 18:17:03 -0800
|
Blue Area of the Moon
|
Eastern Time (US & Canada)
|
569,319,239,900,725,250
|
negative
| 1
|
Lost Luggage
| 0.6402
|
United
| null |
StephanieCarvin
| null | 0
|
@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!
| null |
2015-02-21 18:14:18 -0800
|
Ottawa, Canada
|
Eastern Time (US & Canada)
|
569,319,188,528,963,600
|
negative
| 0.6923
|
Customer Service Issue
| 0.6923
|
United
| null |
cbtadvisors
| null | 0
|
@united Anyone there? Did you read my DM?
| null |
2015-02-21 18:14:06 -0800
|
Cambridge, MA, USA
|
Central Time (US & Canada)
|
569,319,046,790,819,840
|
positive
| 0.6496
| null | 0
|
United
| null |
absfine
| null | 0
|
@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!
| null |
2015-02-21 18:13:32 -0800
| null |
Arizona
|
569,318,947,729,887,200
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
patrickbeiers
| null | 0
|
@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out
| null |
2015-02-21 18:13:09 -0800
|
ORLANDO, FL
| null |
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