tweet_id
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570,310,600B
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stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
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stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
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stringclasses 13
values | retweet_count
int64 0
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stringlengths 12
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stringlengths 10
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stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,528,923,769,298,940
|
neutral
| 1
| null | null |
United
| null |
RJordan47
| null | 0
|
@united can you get me to okc from Sacramento today. Dfw is now closed
| null |
2015-02-22 08:07:31 -0800
|
Oklahoma
|
Central Time (US & Canada)
|
569,528,348,126,216,200
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
cryancox
| null | 0
|
@united any chance you could help rebook?? My flight Cancelled Flightled
| null |
2015-02-22 08:05:14 -0800
| null | null |
569,527,975,252,766,700
|
neutral
| 0.667
| null | 0
|
United
| null |
YaDurak
| null | 0
|
@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of "pilots haven't arrived yet" announcements.
| null |
2015-02-22 08:03:45 -0800
|
Alexandria, VA
| null |
569,527,524,323,151,900
|
neutral
| 0.6543
| null | 0
|
United
| null |
patrick_maness
| null | 0
|
@united Yes. To Boston. I was going to Providence.
| null |
2015-02-22 08:01:57 -0800
|
Rhode Island
|
Eastern Time (US & Canada)
|
569,526,800,767,983,600
|
negative
| 1
|
Cancelled Flight
| 0.6871
|
United
| null |
AdamDonkus
| null | 0
|
@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws
| null |
2015-02-22 07:59:05 -0800
|
Bechtelsville, PA
|
Eastern Time (US & Canada)
|
569,526,294,477,725,700
|
neutral
| 0.6601
| null | null |
United
| null |
juansequeda
| null | 0
|
@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.
| null |
2015-02-22 07:57:04 -0800
|
AustinTX-AUS/CaliColombia-CLO
|
Central Time (US & Canada)
|
569,526,172,335,222,800
|
neutral
| 1
| null | null |
United
| null |
ATL_Attorney
| null | 0
|
@united same day flights
| null |
2015-02-22 07:56:35 -0800
|
Atlanta, GA
|
Quito
|
569,526,143,730,077,700
|
negative
| 1
|
Customer Service Issue
| 0.6813
|
United
| null |
ATL_Attorney
| null | 0
|
@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr
| null |
2015-02-22 07:56:28 -0800
|
Atlanta, GA
|
Quito
|
569,526,070,615,138,300
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Finrz
| null | 0
|
@United give me a direct number I can call regarding my lost baggage immediately.
| null |
2015-02-22 07:56:11 -0800
|
iPhone: 55.946030,-3.189382
|
Hawaii
|
569,525,760,337,162,240
|
negative
| 1
|
Cancelled Flight
| 0.684
|
United
| null |
ATL_Attorney
| null | 0
|
@united involuntarily bumped your passenger and can't guarantee them another flight for three days!
| null |
2015-02-22 07:54:57 -0800
|
Atlanta, GA
|
Quito
|
569,525,690,950,815,740
|
negative
| 1
|
Customer Service Issue
| 0.3725
|
United
| null |
ATL_Attorney
| null | 0
|
@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've
| null |
2015-02-22 07:54:40 -0800
|
Atlanta, GA
|
Quito
|
569,523,831,460,761,600
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
czamkoff
| null | 0
|
@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!
| null |
2015-02-22 07:47:17 -0800
| null | null |
569,523,440,547,291,140
|
negative
| 1
|
Late Flight
| 0.6875
|
United
| null |
moss_jas
| null | 0
|
.@united Our newest delay, right now http://t.co/96fTLZWtvO
| null |
2015-02-22 07:45:44 -0800
| null |
Eastern Time (US & Canada)
|
569,523,231,524,319,200
|
negative
| 1
|
Customer Service Issue
| 0.6796
|
United
| null |
goldsteinmlg
| null | 0
|
@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that "really there are 3 not 4 seats"
| null |
2015-02-22 07:44:54 -0800
| null | null |
569,522,354,008,805,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
goldsteinmlg
| null | 0
|
@united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad
| null |
2015-02-22 07:41:25 -0800
| null | null |
569,522,040,547,385,340
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
StregaHorn
| null | 0
|
@united is a joke. Lots of angry people at IAH this AM.
| null |
2015-02-22 07:40:10 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
569,521,863,891,804,160
|
neutral
| 0.6642
| null | 0
|
United
| null |
CressM
| null | 0
|
@united I6EP18
| null |
2015-02-22 07:39:28 -0800
|
FL
| null |
569,521,101,736,439,800
|
negative
| 1
|
Customer Service Issue
| 0.3618
|
United
| null |
BenHabbel
| null | 0
|
@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)
| null |
2015-02-22 07:36:26 -0800
|
New York City
|
Pacific Time (US & Canada)
|
569,521,081,125,629,950
|
negative
| 1
|
Customer Service Issue
| 0.6703
|
United
| null |
bushth07
| null | 0
|
@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?
| null |
2015-02-22 07:36:21 -0800
|
43206
|
Eastern Time (US & Canada)
|
569,520,712,379,052,000
|
neutral
| 1
| null | null |
United
| null |
worldknits
| null | 0
|
@united DM'ed you
| null |
2015-02-22 07:34:53 -0800
|
Fredericksburg, VA
|
Eastern Time (US & Canada)
|
569,520,425,312,632,800
|
positive
| 1
| null | null |
United
| null |
JeremyAllynAmes
| null | 0
|
@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.
| null |
2015-02-22 07:33:45 -0800
|
Medway, MA
|
Eastern Time (US & Canada)
|
569,518,979,103,924,200
|
neutral
| 0.64
| null | 0
|
United
| null |
throthra
| null | 0
|
@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir
| null |
2015-02-22 07:28:00 -0800
| null | null |
569,518,596,231,008,260
|
neutral
| 1
| null | null |
United
| null |
ericdUX
| null | 0
|
@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?
| null |
2015-02-22 07:26:29 -0800
|
Columbus, Ohio, USA
|
Eastern Time (US & Canada)
|
569,517,484,102,909,950
|
negative
| 1
|
Late Flight
| 0.7092
|
United
| null |
throthra
| null | 0
|
@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?
| null |
2015-02-22 07:22:03 -0800
| null | null |
569,517,360,828,145,660
|
negative
| 1
|
Customer Service Issue
| 0.6939
|
United
| null |
RJordan47
| null | 0
|
@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight
| null |
2015-02-22 07:21:34 -0800
|
Oklahoma
|
Central Time (US & Canada)
|
569,517,323,180,236,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
laurahotaling
| null | 0
|
@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K
| null |
2015-02-22 07:21:25 -0800
| null | null |
569,516,969,969,389,600
|
negative
| 1
|
Bad Flight
| 0.3529
|
United
| null |
NosihtamInc
| null | 0
|
@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada
| null |
2015-02-22 07:20:01 -0800
|
Winnipeg, Manitoba
|
Central Time (US & Canada)
|
569,516,852,805,808,100
|
negative
| 1
|
Customer Service Issue
| 0.6308
|
United
| null |
KapuriaMd
| null | 0
|
@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.
| null |
2015-02-22 07:19:33 -0800
| null | null |
569,516,736,162,050,050
|
positive
| 1
| null | null |
United
| null |
3speed
| null | 0
|
@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD
| null |
2015-02-22 07:19:05 -0800
|
wdc
|
Eastern Time (US & Canada)
|
569,516,566,380,875,800
|
negative
| 1
|
Damaged Luggage
| 1
|
United
| null |
NosihtamInc
| null | 0
|
@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time
| null |
2015-02-22 07:18:25 -0800
|
Winnipeg, Manitoba
|
Central Time (US & Canada)
|
569,515,688,898,875,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.6657
|
United
| null |
NosihtamInc
| null | 0
|
@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here
| null |
2015-02-22 07:14:55 -0800
|
Winnipeg, Manitoba
|
Central Time (US & Canada)
|
569,515,118,125,408,260
|
negative
| 0.6854
|
Can't Tell
| 0.3596
|
United
| null |
GusSpaulding
| null | 0
|
@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail
| null |
2015-02-22 07:12:39 -0800
|
New York, NY
| null |
569,514,750,842,789,900
|
negative
| 1
|
longlines
| 0.682
|
United
| null |
worldknits
| null | 0
|
@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
| null |
2015-02-22 07:11:12 -0800
|
Fredericksburg, VA
|
Eastern Time (US & Canada)
|
569,514,430,393,913,340
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
czamkoff
| null | 1
|
@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
| null |
2015-02-22 07:09:55 -0800
| null | null |
569,514,124,490,580,000
|
neutral
| 0.6365
| null | 0
|
United
| null |
roryfreeman87
| null | 0
|
@united with about 25 people trying to get on flights
|
[29.98872603, -95.3384666]
|
2015-02-22 07:08:42 -0800
|
california
|
Central Time (US & Canada)
|
569,514,063,019,053,060
|
negative
| 1
|
Can't Tell
| 0.667
|
United
| null |
DanielPaulEller
| null | 0
|
@united, more lies... http://t.co/BEqoTLNugc
| null |
2015-02-22 07:08:28 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,514,001,450,672,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
roryfreeman87
| null | 0
|
@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..
|
[29.98870677, -95.33845443]
|
2015-02-22 07:08:13 -0800
|
california
|
Central Time (US & Canada)
|
569,513,811,285,311,500
|
negative
| 1
|
Late Flight
| 0.7143
|
United
| null |
BuickJohnc
| null | 0
|
@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
| null |
2015-02-22 07:07:28 -0800
|
Edinburgh
| null |
569,513,703,722,393,600
|
positive
| 1
| null | null |
United
| null |
Angry_VBK
| null | 0
|
@united thank you
| null |
2015-02-22 07:07:02 -0800
| null | null |
569,513,498,016,923,650
|
negative
| 1
|
Can't Tell
| 0.6633
|
United
| null |
DanielPaulEller
| null | 0
|
@united, I don't believe that you do.. http://t.co/7z3GqEBfK2
| null |
2015-02-22 07:06:13 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,513,049,507,246,100
|
neutral
| 0.6292
| null | 0
|
United
| null |
craigsmail
| null | 0
|
@united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.
| null |
2015-02-22 07:04:26 -0800
|
Kansas City, USA
|
Eastern Time (US & Canada)
|
569,512,714,961,362,940
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
KapuriaMd
| null | 0
|
@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks
| null |
2015-02-22 07:03:06 -0800
| null | null |
569,512,239,344,054,300
|
negative
| 1
|
Bad Flight
| 0.3531
|
United
| null |
pawenrick
| null | 0
|
@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
| null |
2015-02-22 07:01:13 -0800
|
Happy Valley
|
Quito
|
569,510,828,023,488,500
|
negative
| 0.6734
|
Late Flight
| 0.6734
|
United
| null |
throthra
| null | 0
|
@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
| null |
2015-02-22 06:55:37 -0800
| null | null |
569,508,903,735,545,860
|
negative
| 0.6989
|
Customer Service Issue
| 0.6989
|
United
| null |
throthra
| null | 0
|
@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.
| null |
2015-02-22 06:47:58 -0800
| null | null |
569,508,469,088,387,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
201Chef
| null | 0
|
@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/
|
[40.6941088, -74.17545854]
|
2015-02-22 06:46:14 -0800
|
201-600-2130
|
Central Time (US & Canada)
|
569,508,282,995,486,700
|
negative
| 1
|
Can't Tell
| 0.6556
|
United
| null |
DanielPaulEller
| null | 0
|
@united fuck you for not caring 😢
| null |
2015-02-22 06:45:30 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,507,834,930,442,240
|
negative
| 0.6697
|
Can't Tell
| 0.3394
|
United
| null |
ljsbrooks
| null | 0
|
@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.
| null |
2015-02-22 06:43:43 -0800
| null | null |
569,507,197,052,260,350
|
neutral
| 1
| null | null |
United
| null |
Angry_VBK
| null | 0
|
@united question. Are departure times based off eastern central time or the time zone your actually in?
| null |
2015-02-22 06:41:11 -0800
| null | null |
569,507,060,209,090,560
|
positive
| 0.6987
| null | null |
United
| null |
auciello
| null | 0
|
Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH
| null |
2015-02-22 06:40:38 -0800
|
South Seaside Park/Puerto Rico
|
Eastern Time (US & Canada)
|
569,506,670,189,137,900
|
negative
| 0.6473
|
Lost Luggage
| 0.6473
|
United
| null |
szymanski_t
| null | 0
|
@united if you lost my belongings then BE HONEST!
| null |
2015-02-22 06:39:05 -0800
| null |
Eastern Time (US & Canada)
|
569,505,479,795,327,000
|
negative
| 0.3533
|
Cancelled Flight
| 0.3533
|
United
| null |
CoachMcRoberts
| null | 0
|
@united Back at the Denver airport and ready for round two today. Ready to get home!
| null |
2015-02-22 06:34:21 -0800
|
Oxford, MS
| null |
569,505,407,862,902,800
|
negative
| 0.7099
|
Customer Service Issue
| 0.7099
|
United
| null |
21stCenturyMom
| null | 0
|
@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll
| null |
2015-02-22 06:34:04 -0800
| null |
Pacific Time (US & Canada)
|
569,504,786,879,528,960
|
negative
| 1
|
Customer Service Issue
| 0.6662
|
United
| null |
szymanski_t
| null | 0
|
@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!
| null |
2015-02-22 06:31:36 -0800
| null |
Eastern Time (US & Canada)
|
569,504,366,006,132,740
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Therobertlewin
| null | 0
|
@united @delta lost my luggage from ATL to hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785
| null |
2015-02-22 06:29:56 -0800
| null | null |
569,504,330,551,861,250
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
szymanski_t
| null | 0
|
@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!
| null |
2015-02-22 06:29:47 -0800
| null |
Eastern Time (US & Canada)
|
569,504,232,971,362,300
|
neutral
| 1
| null | null |
United
| null |
FlyChristo
| null | 0
|
@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?
| null |
2015-02-22 06:29:24 -0800
|
New York City
|
Eastern Time (US & Canada)
|
569,504,176,306,331,650
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
bushth07
| null | 0
|
@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...
| null |
2015-02-22 06:29:11 -0800
|
43206
|
Eastern Time (US & Canada)
|
569,504,172,011,356,160
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
szymanski_t
| null | 0
|
@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!
| null |
2015-02-22 06:29:10 -0800
| null |
Eastern Time (US & Canada)
|
569,503,938,690,584,600
|
negative
| 1
|
Customer Service Issue
| 0.658
|
United
| null |
szymanski_t
| null | 0
|
@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?
| null |
2015-02-22 06:28:14 -0800
| null |
Eastern Time (US & Canada)
|
569,503,745,974,902,800
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
szymanski_t
| null | 0
|
@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!
| null |
2015-02-22 06:27:28 -0800
| null |
Eastern Time (US & Canada)
|
569,503,649,677,750,300
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
throthra
| null | 0
|
@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks
| null |
2015-02-22 06:27:05 -0800
| null | null |
569,503,367,757,754,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
szymanski_t
| null | 0
|
@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!
| null |
2015-02-22 06:25:58 -0800
| null |
Eastern Time (US & Canada)
|
569,503,165,713,948,700
|
negative
| 1
|
Can't Tell
| 0.6715
|
United
| null |
szymanski_t
| null | 0
|
@united I have never been mislead by a company as many times as I have this week by United Airlines!
| null |
2015-02-22 06:25:10 -0800
| null |
Eastern Time (US & Canada)
|
569,502,953,851,252,740
|
negative
| 1
|
Can't Tell
| 0.6723
|
United
| null |
szymanski_t
| null | 0
|
@united I would never fly United Airlines again!
| null |
2015-02-22 06:24:19 -0800
| null |
Eastern Time (US & Canada)
|
569,502,909,093,646,340
|
negative
| 1
|
Late Flight
| 0.6774
|
United
| null |
kaf_silva
| null | 0
|
@united I am still in the airport waiting for my flight.
| null |
2015-02-22 06:24:09 -0800
| null | null |
569,502,869,243,736,060
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
szymanski_t
| null | 0
|
@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!
| null |
2015-02-22 06:23:59 -0800
| null |
Eastern Time (US & Canada)
|
569,502,353,797,173,250
|
negative
| 1
|
Late Flight
| 0.6505
|
United
| null |
jlongoria21
| null | 0
|
@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow
| null |
2015-02-22 06:21:56 -0800
|
Rio Grande Valley, Texas
|
Central Time (US & Canada)
|
569,501,080,607,813,600
|
positive
| 1
| null | null |
United
| null |
siobhanvivian
| null | 0
|
@united just did! Thank you!
| null |
2015-02-22 06:16:53 -0800
|
the burgh
|
Eastern Time (US & Canada)
|
569,500,986,638,798,850
|
positive
| 1
| null | null |
United
| null |
GreenkidspenWRA
| null | 0
|
@united thank you!
| null |
2015-02-22 06:16:30 -0800
|
Grimsby - UK
| null |
569,500,360,651,509,760
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
greghm88
| null | 0
|
@united Cancelled Flights your flight then sends you an email saying "think about your next flight..." #customer #outrage http://t.co/KkwiwI97A4
| null |
2015-02-22 06:14:01 -0800
|
London
| null |
569,500,030,459,117,600
|
negative
| 1
|
longlines
| 1
|
United
| null |
jeisensc
| null | 0
|
@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers
|
[39.99806982, -82.88439575]
|
2015-02-22 06:12:42 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
569,499,434,633,048,060
|
negative
| 0.6939
|
Cancelled Flight
| 0.3469
|
United
| null |
BenHabbel
| null | 0
|
@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!
| null |
2015-02-22 06:10:20 -0800
|
New York City
|
Pacific Time (US & Canada)
|
569,499,431,369,891,840
|
neutral
| 0.6362
| null | 0
|
United
| null |
_Charette_
| null | 0
|
@united we need a new flight to Tucson
| null |
2015-02-22 06:10:19 -0800
|
SE AZ By Way of HV
|
Mountain Time (US & Canada)
|
569,497,995,445,559,300
|
negative
| 1
|
Can't Tell
| 0.6838
|
United
| null |
EmmeliePickett
| null | 0
|
@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
| null |
2015-02-22 06:04:37 -0800
|
fort worth, tx
|
Central Time (US & Canada)
|
569,497,092,655,345,660
|
negative
| 1
|
longlines
| 0.6849
|
United
| null |
DanielPaulEller
| null | 0
|
@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.
| null |
2015-02-22 06:01:02 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,497,031,322,030,100
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
fctry
| null | 0
|
@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY
| null |
2015-02-22 06:00:47 -0800
|
Williamsburg, Brooklyn
|
Eastern Time (US & Canada)
|
569,496,936,157,487,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
betorides
| null | 0
|
@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
| null |
2015-02-22 06:00:24 -0800
| null |
Quito
|
569,496,919,036,305,400
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
ajbohman
| null | 0
|
@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta
| null |
2015-02-22 06:00:20 -0800
|
Irving Texas
| null |
569,496,828,376,322,050
|
negative
| 1
|
Cancelled Flight
| 0.6497
|
United
| null |
mahrruk
| null | 0
|
@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day
| null |
2015-02-22 05:59:59 -0800
|
Rochester
|
Eastern Time (US & Canada)
|
569,495,111,337,275,400
|
positive
| 1
| null | null |
United
| null |
DaRenton
| null | 0
|
@united I am - thank you!
| null |
2015-02-22 05:53:09 -0800
|
Colorado
|
Mountain Time (US & Canada)
|
569,493,640,990,625,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
_Charette_
| null | 0
|
@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491
| null |
2015-02-22 05:47:19 -0800
|
SE AZ By Way of HV
|
Mountain Time (US & Canada)
|
569,491,817,600,655,360
|
negative
| 0.6701
|
Customer Service Issue
| 0.6701
|
United
| null |
wamo66
| null | 0
|
@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.
| null |
2015-02-22 05:40:04 -0800
| null | null |
569,491,456,173,477,900
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
PubliusTX
| null | 0
|
@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.
| null |
2015-02-22 05:38:38 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
569,491,346,647,445,500
|
neutral
| 0.6804
| null | 0
|
United
| null |
Potter_Who
| null | 0
|
@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?
| null |
2015-02-22 05:38:12 -0800
|
whore island
|
Eastern Time (US & Canada)
|
569,491,334,643,347,460
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
ohsweet_melissa
| null | 0
|
@united overbooked by FIFTY people?!? the worst.
| null |
2015-02-22 05:38:09 -0800
| null |
Central Time (US & Canada)
|
569,491,295,766,343,700
|
negative
| 0.6586
|
Customer Service Issue
| 0.6586
|
United
| null |
RodahlLL
| null | 0
|
@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.
| null |
2015-02-22 05:38:00 -0800
|
Hong Kong
|
Central Time (US & Canada)
|
569,491,079,952,642,050
|
negative
| 0.6768
|
Customer Service Issue
| 0.3434
|
United
| null |
kaf_silva
| null | 0
|
@united I would like to know what is the easiest way to get a refund.
| null |
2015-02-22 05:37:08 -0800
| null | null |
569,490,499,377,061,900
|
negative
| 0.6768
|
Late Flight
| 0.3388
|
United
| null |
siobhanvivian
| null | 0
|
@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?
| null |
2015-02-22 05:34:50 -0800
|
the burgh
|
Eastern Time (US & Canada)
|
569,490,420,356,374,500
|
negative
| 0.6821
|
Bad Flight
| 0.6821
|
United
| null |
sap_geek
| null | 0
|
@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here
| null |
2015-02-22 05:34:31 -0800
| null | null |
569,489,032,100,614,140
|
neutral
| 0.6416
| null | 0
|
United
| null |
anil_arca
| null | 0
|
@united I just sent to you.
| null |
2015-02-22 05:29:00 -0800
|
Virginia, USA
| null |
569,488,705,146,069,000
|
negative
| 1
|
longlines
| 0.7057
|
United
| null |
KP_DR_RAMOS
| null | 0
|
@united your service need work - check out this Bush airport "customer service line" last nt #unitedagainstunited http://t.co/g00sAozgtv
| null |
2015-02-22 05:27:42 -0800
| null | null |
569,487,167,191,425,000
|
negative
| 0.6596
|
Customer Service Issue
| 0.6596
|
United
| null |
Whosgunz
| null | 0
|
@united you realize you've said this already. At least last time you asked if I needed "help"
| null |
2015-02-22 05:21:35 -0800
| null | null |
569,487,156,399,378,400
|
negative
| 0.6989
|
Late Flight
| 0.6989
|
United
| null |
robbid
| null | 0
|
@united Thanks. This one was delayed an hour and a half prior to scheduled departure.
| null |
2015-02-22 05:21:33 -0800
|
Huntington, WV
|
America/New_York
|
569,484,965,055,832,060
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ahaeder
| null | 0
|
@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp
| null |
2015-02-22 05:12:50 -0800
|
PDX
| null |
569,484,788,404,322,300
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
traceyabbywhite
| null | 0
|
@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold
| null |
2015-02-22 05:12:08 -0800
|
Atlantic Highlands, NJ
|
Eastern Time (US & Canada)
|
569,484,671,672,651,800
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
ahaeder
| null | 0
|
@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.
| null |
2015-02-22 05:11:40 -0800
|
PDX
| null |
569,484,085,397,057,540
|
negative
| 0.6556
|
Late Flight
| 0.6556
|
United
| null |
sap_geek
| null | 0
|
@united can you not get the first flight of the day off the ground on time? #1531. Let's go.......
| null |
2015-02-22 05:09:21 -0800
| null | null |
569,483,390,581,383,200
|
positive
| 1
| null | null |
United
| null |
houckie
| null | 0
|
@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5
| null |
2015-02-22 05:06:35 -0800
|
Northern Virginia
|
Eastern Time (US & Canada)
|
569,481,897,203,494,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
robbid
| null | 0
|
@united What does delayed due to Customer Service mean for UA761?
| null |
2015-02-22 05:00:39 -0800
|
Huntington, WV
|
America/New_York
|
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