tweet_id
int64 567,588,279B
570,310,600B
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stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
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stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
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stringclasses 13
values | retweet_count
int64 0
44
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stringlengths 12
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stringlengths 10
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⌀ | tweet_created
stringlengths 25
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stringlengths 1
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stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,620,382,023,622,660
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
jprice9227
| null | 0
|
@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux
| null |
2015-02-22 14:10:56 -0800
| null | null |
569,620,354,781,425,660
|
negative
| 1
|
Can't Tell
| 0.6693
|
United
| null |
kaf_silva
| null | 0
|
@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
| null |
2015-02-22 14:10:50 -0800
| null | null |
569,620,098,467,569,660
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
OScotty73
| null | 0
|
@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show
| null |
2015-02-22 14:09:49 -0800
| null |
Central Time (US & Canada)
|
569,620,002,652,889,100
|
negative
| 1
|
Can't Tell
| 0.69
|
United
| null |
kaf_silva
| null | 0
|
@united ridiculous! I have to be refunded whenever I get at my final destination or not!
| null |
2015-02-22 14:09:26 -0800
| null | null |
569,619,557,360,381,950
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kaf_silva
| null | 0
|
@united stay more than 24h traveling ans sleeping on the airports floor
| null |
2015-02-22 14:07:40 -0800
| null | null |
569,619,545,893,306,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
directeng62
| null | 0
|
@united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing
| null |
2015-02-22 14:07:37 -0800
| null | null |
569,619,325,230,960,640
|
negative
| 0.7071
|
Can't Tell
| 0.7071
|
United
| null |
BUlizard
| null | 0
|
@united seriously. This is just complete bs.
| null |
2015-02-22 14:06:44 -0800
| null | null |
569,619,208,884,977,660
|
negative
| 1
|
Lost Luggage
| 0.65
|
United
| null |
paul27k
| null | 0
|
@united, we've been waiting for over an hour for our luggage- what gives?
|
[40.69672337, -74.17710665]
|
2015-02-22 14:06:17 -0800
| null | null |
569,619,205,298,855,940
|
negative
| 1
|
Customer Service Issue
| 0.6452
|
United
| null |
kaf_silva
| null | 0
|
@united the costumer services here at Denver Intl Airport is ridiculous bad!
| null |
2015-02-22 14:06:16 -0800
| null | null |
569,619,171,866,222,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
BUlizard
| null | 0
|
@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
| null |
2015-02-22 14:06:08 -0800
| null | null |
569,619,001,820,590,100
|
negative
| 1
|
Customer Service Issue
| 0.67
|
United
| null |
kaf_silva
| null | 0
|
@united I have proof that my situation now is due to company mistake
| null |
2015-02-22 14:05:27 -0800
| null | null |
569,618,884,355,092,500
|
negative
| 1
|
Can't Tell
| 0.6915
|
United
| null |
Lmuschel
| null | 0
|
@united ouch not fair
| null |
2015-02-22 14:04:59 -0800
| null | null |
569,618,868,441,722,900
|
negative
| 1
|
Customer Service Issue
| 0.6809
|
United
| null |
segallsays
| null | 0
|
@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer
|
[47.4390828, -122.300713]
|
2015-02-22 14:04:55 -0800
|
Houston, TX
|
America/Chicago
|
569,618,829,627,666,400
|
negative
| 1
|
Cancelled Flight
| 0.3393
|
United
| null |
kaf_silva
| null | 0
|
@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
| null |
2015-02-22 14:04:46 -0800
| null | null |
569,618,440,396,398,600
|
negative
| 1
|
Can't Tell
| 0.6492
|
United
| null |
jtromano
| null | 0
|
@united if I miss the #Oscars I'll never fly united again
| null |
2015-02-22 14:03:13 -0800
|
STL
|
Central Time (US & Canada)
|
569,618,317,440,208,900
|
negative
| 1
|
Can't Tell
| 0.7065
|
United
| null |
segallsays
| null | 0
|
@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
|
[47.4389994, -122.3010208]
|
2015-02-22 14:02:44 -0800
|
Houston, TX
|
America/Chicago
|
569,617,556,857,851,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jtromano
| null | 0
|
@united flight delayed...again...every time. "Maintenance issues"
| null |
2015-02-22 13:59:43 -0800
|
STL
|
Central Time (US & Canada)
|
569,617,494,908,002,300
|
positive
| 1
| null | null |
United
| null |
kiiimbra
| null | 0
|
@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
| null |
2015-02-22 13:59:28 -0800
|
Earth
|
Eastern Time (US & Canada)
|
569,617,083,194,933,250
|
negative
| 0.6591
|
Bad Flight
| 0.3506
|
United
| null |
no_patients
| null | 0
|
@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned
| null |
2015-02-22 13:57:50 -0800
| null | null |
569,617,064,375,271,400
|
neutral
| 1
| null | null |
United
| null |
BUlizard
| null | 0
|
@united I'll be calling tomorrow
| null |
2015-02-22 13:57:45 -0800
| null | null |
569,617,019,257,151,500
|
negative
| 1
|
Customer Service Issue
| 0.6856
|
United
| null |
BUlizard
| null | 0
|
@united and I was denied an upgrade because of catering issues??? #poorservice
| null |
2015-02-22 13:57:35 -0800
| null | null |
569,616,974,256,472,060
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
emilyjoynoon
| null | 0
|
@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
| null |
2015-02-22 13:57:24 -0800
|
Los Angeles
|
Quito
|
569,616,836,884,619,260
|
negative
| 0.6694
|
Flight Booking Problems
| 0.6694
|
United
| null |
BUlizard
| null | 0
|
@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.
| null |
2015-02-22 13:56:51 -0800
| null | null |
569,616,634,601,717,760
|
negative
| 1
|
Bad Flight
| 0.6774
|
United
| null |
JoshuaPasch
| null | 0
|
@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️
| null |
2015-02-22 13:56:03 -0800
|
NYC
|
Pacific Time (US & Canada)
|
569,616,424,995,409,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
KHSailing
| null | 1
|
@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
| null |
2015-02-22 13:55:13 -0800
|
Solent - Hamble, Lymington
|
London
|
569,615,659,333,627,900
|
neutral
| 0.6957
| null | 0
|
United
| null |
Mikeplos
| null | 0
|
@united...do you still have flat tire policy. Shuttle broke down on way to ORD. Will probably miss the 425pm to CLE...Help please!!
| null |
2015-02-22 13:52:10 -0800
|
Erie, PA
| null |
569,615,644,448,186,400
|
negative
| 0.6721
|
Late Flight
| 0.3361
|
United
| null |
richlallen
| null | 0
|
@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ
| null |
2015-02-22 13:52:07 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
569,615,215,144,226,800
|
positive
| 0.6497
| null | 0
|
United
| null |
steve__chin
| null | 0
|
@united thx off the response, finally got through the 45 min wait and talked to someone.
| null |
2015-02-22 13:50:24 -0800
|
San Francisco Bay Area
|
Pacific Time (US & Canada)
|
569,614,679,154,143,200
|
negative
| 1
|
Customer Service Issue
| 0.6676
|
United
| null |
AlyssaOMalley
| null | 0
|
@united so unhelpful... http://t.co/vBfIeo2qJC
|
[39.85861469, -104.67233425]
|
2015-02-22 13:48:17 -0800
|
Watertown, MA
|
Eastern Time (US & Canada)
|
569,614,651,400,585,200
|
negative
| 1
|
Can't Tell
| 0.3511
|
United
| null |
emilyjoynoon
| null | 0
|
@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
| null |
2015-02-22 13:48:10 -0800
|
Los Angeles
|
Quito
|
569,614,009,369,907,200
|
negative
| 1
|
Can't Tell
| 0.3603
|
United
| null |
CDNTravelGuy
| null | 0
|
@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l
| null |
2015-02-22 13:45:37 -0800
|
Toronto Area
|
Eastern Time (US & Canada)
|
569,613,554,963,370,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
vascaino101
| null | 0
|
@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made
| null |
2015-02-22 13:43:49 -0800
| null | null |
569,613,526,328,717,300
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
rayja9
| null | 0
|
@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
| null |
2015-02-22 13:43:42 -0800
| null | null |
569,613,272,049,012,740
|
negative
| 1
|
Can't Tell
| 0.6705
|
United
| null |
AG1181
| null | 0
|
@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.
| null |
2015-02-22 13:42:41 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
569,612,999,415,111,700
|
negative
| 1
|
Bad Flight
| 0.6729
|
United
| null |
AG1181
| null | 0
|
@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.
| null |
2015-02-22 13:41:36 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
569,610,889,214,754,800
|
neutral
| 1
| null | null |
United
| null |
AbbieBjugstad
| null | 0
|
@united Okay, just requested to follow.
| null |
2015-02-22 13:33:13 -0800
| null | null |
569,610,824,647,626,750
|
positive
| 0.6735
| null | null |
United
| null |
screamingbrat
| null | 0
|
@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated
| null |
2015-02-22 13:32:58 -0800
|
new york, baby
|
Eastern Time (US & Canada)
|
569,609,923,807,440,900
|
neutral
| 0.6495
| null | null |
United
| null |
18handicap
| null | 0
|
@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!
| null |
2015-02-22 13:29:23 -0800
|
anywhere but CStat
|
Central Time (US & Canada)
|
569,609,680,961,572,860
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
YelpPittsburgh
| null | 0
|
@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.
| null |
2015-02-22 13:28:25 -0800
|
Pittsburgh, PA
|
Quito
|
569,608,870,429,114,400
|
negative
| 1
|
Customer Service Issue
| 0.3407
|
United
| null |
windycityf
| null | 0
|
@united stuck in YYZ because staff took a break? Not happy 1K....
| null |
2015-02-22 13:25:12 -0800
|
Oak Park, IL
|
Hawaii
|
569,608,866,138,173,440
|
negative
| 0.6545
|
Bad Flight
| 0.3335
|
United
| null |
timdrewitt
| null | 0
|
@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
| null |
2015-02-22 13:25:11 -0800
|
Aylesbury United Kingdom
|
London
|
569,608,734,332,162,050
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
AlyssaOMalley
| null | 0
|
@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..
| null |
2015-02-22 13:24:39 -0800
|
Watertown, MA
|
Eastern Time (US & Canada)
|
569,608,624,814,698,500
|
negative
| 1
|
Bad Flight
| 0.6735
|
United
| null |
no_patients
| null | 0
|
@united agent, "You should use the bathroom before boarding.. Toilets onboard are full." Oh you can expected a strongly worded email FUnited
| null |
2015-02-22 13:24:13 -0800
| null | null |
569,608,322,925,473,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
abbymrudd
| null | 1
|
@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.
| null |
2015-02-22 13:23:01 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,606,901,325,017,100
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
GetxGnarly
| null | 0
|
@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.
| null |
2015-02-22 13:17:22 -0800
| null |
Atlantic Time (Canada)
|
569,606,016,070,844,400
|
negative
| 0.3398
|
Can't Tell
| 0.3398
|
United
| null |
emrichards
| null | 0
|
@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.
| null |
2015-02-22 13:13:51 -0800
|
ÜT: 42.986193,-87.914855
|
Central Time (US & Canada)
|
569,606,005,618,638,850
|
negative
| 1
|
Bad Flight
| 0.3615
|
United
| null |
AbbyTeigland
| null | 0
|
@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.
| null |
2015-02-22 13:13:49 -0800
| null |
Quito
|
569,605,942,318,231,550
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
dlc_dc
| null | 0
|
@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?
| null |
2015-02-22 13:13:34 -0800
|
Washington, DC via Nebraska
|
Eastern Time (US & Canada)
|
569,604,985,110,994,940
|
negative
| 0.6816
|
Customer Service Issue
| 0.6816
|
United
| null |
rayja9
| null | 0
|
@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.
| null |
2015-02-22 13:09:45 -0800
| null | null |
569,604,805,116,563,460
|
neutral
| 1
| null | null |
United
| null |
NancyDiaznancyn
| null | 0
|
@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?
|
[-37.8536992, 145.1106176]
|
2015-02-22 13:09:02 -0800
| null | null |
569,604,655,166,009,340
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
TheFireTracker2
| null | 1
|
@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.
| null |
2015-02-22 13:08:27 -0800
|
Global- Mostly Silicon Valley
|
Pacific Time (US & Canada)
|
569,603,875,671,396,350
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
UK_Petrolhead
| null | 1
|
@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me
| null |
2015-02-22 13:05:21 -0800
| null | null |
569,603,669,114,511,360
|
negative
| 0.6598
|
Bad Flight
| 0.3608
|
United
| null |
krisrice
| null | 0
|
@United is offering to reroute my SFO flight to LAX. Might be geography class time.
| null |
2015-02-22 13:04:32 -0800
|
Bedford, NH
|
Pacific Time (US & Canada)
|
569,603,236,711,305,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
liveitup09
| null | 1
|
@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer
| null |
2015-02-22 13:02:49 -0800
| null |
Atlantic Time (Canada)
|
569,602,975,829,757,950
|
negative
| 1
|
Customer Service Issue
| 0.6759
|
United
| null |
richlallen
| null | 0
|
@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport
| null |
2015-02-22 13:01:46 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
569,602,861,467,885,600
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
GetxGnarly
| null | 0
|
@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.
| null |
2015-02-22 13:01:19 -0800
| null |
Atlantic Time (Canada)
|
569,599,713,499,963,400
|
negative
| 1
|
Cancelled Flight
| 0.7185
|
United
| null |
no_patients
| null | 0
|
@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst
| null |
2015-02-22 12:48:49 -0800
| null | null |
569,599,295,713,890,300
|
negative
| 1
|
Can't Tell
| 0.365
|
United
| null |
bmorrismusic
| null | 0
|
@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable
| null |
2015-02-22 12:47:09 -0800
|
Ireland
| null |
569,598,985,737,867,260
|
negative
| 1
|
Late Flight
| 0.6658
|
United
| null |
poweroflindsey
| null | 0
|
@united missing my amazing us bank work conference, not ok. What do I do now?????
|
[39.8586566, -104.6718497]
|
2015-02-22 12:45:55 -0800
|
Ft Collins
| null |
569,598,457,809,276,900
|
negative
| 1
|
Cancelled Flight
| 0.3804
|
United
| null |
poweroflindsey
| null | 0
|
@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !
|
[39.8586593, -104.6718352]
|
2015-02-22 12:43:49 -0800
|
Ft Collins
| null |
569,598,171,082,596,350
|
negative
| 0.6567
|
Customer Service Issue
| 0.3398
|
United
| null |
FarmerFlo
| null | 0
|
@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight
| null |
2015-02-22 12:42:41 -0800
|
Cheltenham
| null |
569,598,072,923,123,700
|
negative
| 0.6772
|
Lost Luggage
| 0.6772
|
United
| null |
benty83
| null | 0
|
@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
| null |
2015-02-22 12:42:17 -0800
|
Melbourne, Australia
|
Melbourne
|
569,598,047,593,713,660
|
positive
| 0.6595
| null | 0
|
United
| null |
Bharrison__
| null | 0
|
@united this is why I fly @SouthwestAir ... Never have any issues
| null |
2015-02-22 12:42:11 -0800
| null |
Central Time (US & Canada)
|
569,597,663,953,293,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Bharrison__
| null | 0
|
@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed
| null |
2015-02-22 12:40:40 -0800
| null |
Central Time (US & Canada)
|
569,596,665,864,130,560
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
ericaswerdlow
| null | 1
|
@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.
| null |
2015-02-22 12:36:42 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,596,089,625,661,440
|
positive
| 1
| null | null |
United
| null |
MaryStinchfield
| null | 0
|
@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
| null |
2015-02-22 12:34:25 -0800
|
Massachusetts
| null |
569,595,245,945,597,950
|
negative
| 1
|
Customer Service Issue
| 0.6715
|
United
| null |
danielbyrnes
| null | 1
|
@united trying to check in for tomorrow's flight. website keeps timing out. what's up?
| null |
2015-02-22 12:31:03 -0800
|
QCϟDC
|
Central Time (US & Canada)
|
569,595,218,401,439,740
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
rayja9
| null | 0
|
@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc
| null |
2015-02-22 12:30:57 -0800
| null | null |
569,593,910,869,127,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
rmeyers_5
| null | 0
|
@United says we had a weather delay in #YXE this morning. The "weather" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx
|
[39.85873319, -104.67372668]
|
2015-02-22 12:25:45 -0800
|
Saskatoon
|
Saskatchewan
|
569,592,626,300,751,900
|
neutral
| 1
| null | null |
United
| null |
AbbieBjugstad
| null | 0
|
@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.
| null |
2015-02-22 12:20:39 -0800
| null | null |
569,592,236,981,284,860
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
Laura_GomezRod
| null | 1
|
@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights. @AerocivilCol
| null |
2015-02-22 12:19:06 -0800
|
Phoneix, AZ
|
Eastern Time (US & Canada)
|
569,592,022,635,585,540
|
negative
| 1
|
Cancelled Flight
| 0.6768
|
United
| null |
kenny_khoo
| null | 0
|
@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight
|
[0.0, 0.0]
|
2015-02-22 12:18:15 -0800
|
London, ON
|
Quito
|
569,591,954,830,450,700
|
neutral
| 1
| null | null |
United
| null |
Lmuschel
| null | 0
|
@united in fact he received my boarding pass
| null |
2015-02-22 12:17:59 -0800
| null | null |
569,591,647,685,775,360
|
neutral
| 0.6733
| null | 0
|
United
| null |
Lmuschel
| null | 0
|
@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8
| null |
2015-02-22 12:16:45 -0800
| null | null |
569,591,642,367,402,000
|
negative
| 1
|
Customer Service Issue
| 0.6526
|
United
| null |
PatrickGrubbe
| null | 1
|
“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved
| null |
2015-02-22 12:16:44 -0800
|
Lewis Center, OH
|
Eastern Time (US & Canada)
|
569,591,456,190,504,960
|
neutral
| 0.6354
| null | 0
|
United
| null |
tspinnersbride
| null | 0
|
@united You must follow me in order for me to send you a direct message if that is what you meant.
| null |
2015-02-22 12:16:00 -0800
| null | null |
569,590,151,657,103,360
|
neutral
| 0.6423
| null | 0
|
United
| null |
tspinnersbride
| null | 0
|
@united I don't know what DM the confirmation number means.
| null |
2015-02-22 12:10:49 -0800
| null | null |
569,589,872,094,289,900
|
negative
| 1
|
Late Flight
| 0.6437
|
United
| null |
samgrobart
| null | 0
|
@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?
| null |
2015-02-22 12:09:42 -0800
|
New York NY
|
Central Time (US & Canada)
|
569,589,829,735,821,300
|
neutral
| 1
| null | null |
United
| null |
tspinnersbride
| null | 0
|
@united What does DM the confirmation @ mean???
| null |
2015-02-22 12:09:32 -0800
| null | null |
569,589,493,138,731,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
mbrooke_brooke
| null | 0
|
@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!
| null |
2015-02-22 12:08:12 -0800
| null | null |
569,589,319,846,854,660
|
negative
| 1
|
Late Flight
| 0.3978
|
United
| null |
mgmcg16
| null | 0
|
@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :(
| null |
2015-02-22 12:07:30 -0800
| null | null |
569,588,138,273,865,700
|
negative
| 1
|
Flight Booking Problems
| 0.6814
|
United
| null |
saraholbrook
| null | 0
|
@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries
| null |
2015-02-22 12:02:49 -0800
| null | null |
569,588,082,284,101,600
|
negative
| 1
|
Customer Service Issue
| 0.6931
|
United
| null |
tunacan1901
| null | 0
|
@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.
| null |
2015-02-22 12:02:35 -0800
| null | null |
569,587,787,680,256,000
|
negative
| 1
|
Customer Service Issue
| 0.6637
|
United
| null |
mgmcg16
| null | 0
|
@united
There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.
| null |
2015-02-22 12:01:25 -0800
| null | null |
569,587,728,607,633,400
|
negative
| 1
|
Lost Luggage
| 0.6921
|
United
| null |
DangVanda
| null | 0
|
@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.
| null |
2015-02-22 12:01:11 -0800
|
STL
| null |
569,586,471,570,534,400
|
negative
| 1
|
Late Flight
| 0.6634
|
United
| null |
_Charette_
| null | 0
|
@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
| null |
2015-02-22 11:56:11 -0800
|
SE AZ By Way of HV
|
Mountain Time (US & Canada)
|
569,586,373,042,278,400
|
negative
| 1
|
Late Flight
| 0.3594
|
United
| null |
PatrickGrubbe
| null | 1
|
@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff
| null |
2015-02-22 11:55:48 -0800
|
Lewis Center, OH
|
Eastern Time (US & Canada)
|
569,586,179,185,754,100
|
negative
| 1
|
Lost Luggage
| 0.6621
|
United
| null |
DavidLat
| null | 0
|
@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.
| null |
2015-02-22 11:55:02 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
569,584,717,843,943,400
|
negative
| 1
|
longlines
| 0.3402
|
United
| null |
DebraAgFax
| null | 0
|
@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
| null |
2015-02-22 11:49:13 -0800
|
Brandon, Mississippi
|
Central Time (US & Canada)
|
569,584,561,312,682,000
|
negative
| 1
|
Flight Booking Problems
| 0.3463
|
United
| null |
vallar9
| null | 1
|
@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service 👎
| null |
2015-02-22 11:48:36 -0800
|
Morton, IL
|
Central Time (US & Canada)
|
569,584,379,258,900,500
|
negative
| 1
|
Can't Tell
| 0.6667
|
United
| null |
danny_9_9
| null | 0
|
@united you guys are gay
| null |
2015-02-22 11:47:53 -0800
| null | null |
569,583,943,772,610,560
|
negative
| 1
|
Cancelled Flight
| 0.6495
|
United
| null |
rayja9
| null | 0
|
@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday
| null |
2015-02-22 11:46:09 -0800
| null | null |
569,582,862,472,577,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6619
|
United
| null |
mbrooke_brooke
| null | 0
|
@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!
| null |
2015-02-22 11:41:51 -0800
| null | null |
569,581,977,889,869,800
|
positive
| 1
| null | null |
United
| null |
judaline6
| null | 0
|
@united Thanks so much , my passport was recovered
| null |
2015-02-22 11:38:20 -0800
| null |
Quito
|
569,581,903,965,265,900
|
negative
| 1
|
Customer Service Issue
| 0.6593
|
United
| null |
HFShortSeller
| null | 0
|
@united Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k
| null |
2015-02-22 11:38:02 -0800
| null | null |
569,580,671,112,388,600
|
neutral
| 0.6186
| null | 0
|
United
| null |
LMSNaomi
| null | 0
|
@united no thank you
| null |
2015-02-22 11:33:08 -0800
|
deep in the ❤ of Texas...
|
Atlantic Time (Canada)
|
569,580,648,505,020,400
|
negative
| 0.6628
|
Late Flight
| 0.6628
|
United
| null |
mbrooke_brooke
| null | 0
|
@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??
| null |
2015-02-22 11:33:03 -0800
| null | null |
569,580,279,251,255,300
|
negative
| 1
|
Customer Service Issue
| 0.7069
|
United
| null |
rossisd
| null | 0
|
@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate
| null |
2015-02-22 11:31:35 -0800
| null | null |
569,580,197,709,783,040
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
hellmann_kyle2
| null | 0
|
@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?
| null |
2015-02-22 11:31:16 -0800
|
Michigan
| null |
569,580,180,353,609,700
|
negative
| 1
|
Customer Service Issue
| 0.6894
|
United
| null |
tspinnersbride
| null | 0
|
@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?
| null |
2015-02-22 11:31:11 -0800
| null | null |
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