tweet_id
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570,310,600B
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stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
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values | negativereason_confidence
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⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
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stringclasses 13
values | retweet_count
int64 0
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stringlengths 12
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stringlengths 10
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stringlengths 25
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stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,697,234,574,581,760
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
liveitup09
| null | 1
|
@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous
| null |
2015-02-22 19:16:19 -0800
| null |
Atlantic Time (Canada)
|
569,696,881,330,167,800
|
negative
| 1
|
Late Flight
| 0.6534
|
United
| null |
bricon67
| null | 0
|
@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?
| null |
2015-02-22 19:14:55 -0800
|
ÜT: 33.987103,-118.399024
| null |
569,696,313,824,161,800
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
jasoncarpio
| null | 0
|
@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke
| null |
2015-02-22 19:12:40 -0800
|
San Francisco, California
|
Pacific Time (US & Canada)
|
569,695,553,644,322,800
|
negative
| 1
|
Late Flight
| 0.6727
|
United
| null |
jasoncarpio
| null | 0
|
@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.
| null |
2015-02-22 19:09:39 -0800
|
San Francisco, California
|
Pacific Time (US & Canada)
|
569,695,452,368,670,700
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
idguy
| null | 0
|
@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.
| null |
2015-02-22 19:09:14 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
569,695,198,239,793,150
|
neutral
| 1
| null | null |
United
| null |
HargobindV
| null | 0
|
@united Can you tell me Jet Airways award availability?
| null |
2015-02-22 19:08:14 -0800
|
Kansas City, Missouri
|
Central Time (US & Canada)
|
569,693,820,398,510,100
|
negative
| 1
|
Can't Tell
| 0.6941
|
United
| null |
cslhilo
| null | 0
|
@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.
| null |
2015-02-22 19:02:45 -0800
|
Hilo, HI
|
Hawaii
|
569,693,689,766,907,900
|
neutral
| 1
| null | null |
United
| null |
nottooshABBYYYY
| null | 0
|
@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?
| null |
2015-02-22 19:02:14 -0800
| null |
Atlantic Time (Canada)
|
569,693,430,902,861,800
|
neutral
| 0.6599
| null | 0
|
United
| null |
baftz
| null | 0
|
@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need
| null |
2015-02-22 19:01:12 -0800
| null | null |
569,692,936,880,791,550
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
jnml
| null | 1
|
@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484
| null |
2015-02-22 18:59:15 -0800
| null | null |
569,692,618,797,355,000
|
neutral
| 0.347
| null | 0
|
United
| null |
mgmcg16
| null | 0
|
@united on a flight at 11:30 tomorrow.
| null |
2015-02-22 18:57:59 -0800
| null | null |
569,690,742,169,292,800
|
negative
| 1
|
Can't Tell
| 0.6848
|
United
| null |
axelrodaj
| null | 0
|
@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge
|
[33.94077727, -118.39921036]
|
2015-02-22 18:50:31 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,690,626,293,305,340
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
segallsays
| null | 1
|
@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline
|
[29.9866693, -95.3382794]
|
2015-02-22 18:50:04 -0800
|
Houston, TX
|
America/Chicago
|
569,689,096,882,425,860
|
negative
| 1
|
Late Flight
| 0.6665
|
United
| null |
sandyrojasstory
| null | 0
|
@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always
| null |
2015-02-22 18:43:59 -0800
| null | null |
569,689,076,439,392,260
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
xtinageorgette
| null | 0
|
@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.
| null |
2015-02-22 18:43:54 -0800
|
Hillsborough, NC
|
Central Time (US & Canada)
|
569,688,560,376,221,700
|
negative
| 1
|
Can't Tell
| 0.6809
|
United
| null |
DelonGerry
| null | 1
|
@united sitting on UAL 683 - a comedy of errors. UAL is incompetent
| null |
2015-02-22 18:41:51 -0800
| null | null |
569,687,374,193,680,400
|
negative
| 1
|
Late Flight
| 0.6939
|
United
| null |
lclohmd
| null | 1
|
@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?
| null |
2015-02-22 18:37:08 -0800
|
Toronto
| null |
569,685,747,080,372,200
|
negative
| 1
|
Late Flight
| 0.6668
|
United
| null |
eryder
| null | 0
|
@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.
| null |
2015-02-22 18:30:41 -0800
|
Lexington, Ky
|
Eastern Time (US & Canada)
|
569,685,581,787,205,600
|
positive
| 0.6544
| null | 0
|
United
| null |
RyanSennett
| null | 0
|
@united bummer but thank you for the quick response
| null |
2015-02-22 18:30:01 -0800
|
Vancouver, WA
|
Pacific Time (US & Canada)
|
569,684,963,777,503,200
|
negative
| 1
|
Damaged Luggage
| 1
|
United
| null |
cslhilo
| null | 0
|
@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.
| null |
2015-02-22 18:27:34 -0800
|
Hilo, HI
|
Hawaii
|
569,684,654,380,486,660
|
negative
| 0.6687
|
Damaged Luggage
| 0.3463
|
United
| null |
cslhilo
| null | 0
|
@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
| null |
2015-02-22 18:26:20 -0800
|
Hilo, HI
|
Hawaii
|
569,684,282,706,260,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
bobgiolito
| null | 0
|
@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent
| null |
2015-02-22 18:24:51 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,683,734,951,170,050
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
almaaa08
| null | 0
|
@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.
| null |
2015-02-22 18:22:41 -0800
| null |
Eastern Time (US & Canada)
|
569,683,647,990,599,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
almaaa08
| null | 0
|
@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
| null |
2015-02-22 18:22:20 -0800
| null |
Eastern Time (US & Canada)
|
569,683,567,552,262,140
|
negative
| 1
|
Bad Flight
| 0.3492
|
United
| null |
FernHeinig18
| null | 0
|
@united, you just caused a riot on the airplane. Never seen anything like this
| null |
2015-02-22 18:22:01 -0800
| null | null |
569,681,831,039,074,300
|
negative
| 1
|
Customer Service Issue
| 0.657
|
United
| null |
huskerjon00
| null | 0
|
@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.
| null |
2015-02-22 18:15:07 -0800
| null | null |
569,681,799,984,492,540
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
almaaa08
| null | 1
|
@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.
| null |
2015-02-22 18:14:59 -0800
| null |
Eastern Time (US & Canada)
|
569,681,746,037,383,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Jodieepps
| null | 0
|
@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.
| null |
2015-02-22 18:14:47 -0800
|
Michigan
|
Quito
|
569,681,499,928,158,200
|
positive
| 1
| null | null |
United
| null |
markinhifi
| null | 0
|
@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!
| null |
2015-02-22 18:13:48 -0800
|
Queens, NY
|
Eastern Time (US & Canada)
|
569,681,060,553,826,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Fire_Bilal
| null | 0
|
@united lol too little too Late Flight
| null |
2015-02-22 18:12:03 -0800
|
Iowa City, IA
|
Eastern Time (US & Canada)
|
569,681,019,185,573,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
mamijeanna
| null | 0
|
@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM
| null |
2015-02-22 18:11:53 -0800
| null | null |
569,679,871,707,783,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
FernHeinig18
| null | 1
|
@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
| null |
2015-02-22 18:07:20 -0800
| null | null |
569,679,642,447,052,800
|
negative
| 1
|
Customer Service Issue
| 0.3718
|
United
| null |
Frqtflyer1
| null | 0
|
@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf
| null |
2015-02-22 18:06:25 -0800
| null |
Arizona
|
569,678,975,049,588,740
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
lamanmi_live
| null | 0
|
@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.
| null |
2015-02-22 18:03:46 -0800
| null | null |
569,677,636,613,439,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
bobgiolito
| null | 0
|
@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief
| null |
2015-02-22 17:58:27 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,676,933,778,292,740
|
neutral
| 0.6492
| null | 0
|
United
| null |
Aero0729
| null | 0
|
@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become
| null |
2015-02-22 17:55:39 -0800
| null | null |
569,676,871,744,364,540
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
Mikey_Hayess
| null | 0
|
@united your seats are god awful.
| null |
2015-02-22 17:55:24 -0800
| null |
Eastern Time (US & Canada)
|
569,676,535,973,744,640
|
negative
| 0.6889
|
Customer Service Issue
| 0.3549
|
United
| null |
halestorm62
| null | 0
|
@united good try but @SouthwestAir got her here safer and sooner
| null |
2015-02-22 17:54:04 -0800
| null |
Quito
|
569,673,939,183,493,100
|
positive
| 1
| null | null |
United
| null |
zengerle
| null | 0
|
@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
| null |
2015-02-22 17:43:45 -0800
|
Chapel Hill, NC
|
Eastern Time (US & Canada)
|
569,673,431,224,074,240
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
adamd703
| null | 0
|
@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!
| null |
2015-02-22 17:41:44 -0800
|
Charleston, WV
|
Eastern Time (US & Canada)
|
569,672,116,750,004,200
|
neutral
| 1
| null | null |
United
| null |
ScottBerry18
| null | 0
|
@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?
| null |
2015-02-22 17:36:31 -0800
|
Albuquerque, New Mexico
|
Arizona
|
569,671,617,674,022,900
|
neutral
| 1
| null | null |
United
| null |
ScottBerry18
| null | 0
|
@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?
| null |
2015-02-22 17:34:32 -0800
|
Albuquerque, New Mexico
|
Arizona
|
569,671,468,369,338,400
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
cambalam
| null | 0
|
@united I'm on UA1118 and my direct tv isn't working. How do I avoid this in future?
| null |
2015-02-22 17:33:56 -0800
| null |
Singapore
|
569,669,992,624,431,100
|
negative
| 1
|
longlines
| 0.6544
|
United
| null |
cressman
| null | 0
|
@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK
|
[0.0, 0.0]
|
2015-02-22 17:28:04 -0800
|
Utah
|
Mountain Time (US & Canada)
|
569,669,516,185,063,400
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
djflacoflash
| null | 0
|
@united i sure will
| null |
2015-02-22 17:26:11 -0800
|
Everywhere
| null |
569,669,336,991,969,300
|
neutral
| 0.3732
| null | 0
|
United
| null |
wfmayo
| null | 0
|
@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it
| null |
2015-02-22 17:25:28 -0800
|
Vienna, VA
|
Eastern Time (US & Canada)
|
569,668,741,484,515,300
|
negative
| 0.6549
|
Late Flight
| 0.6549
|
United
| null |
geekydewd
| null | 0
|
@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?
| null |
2015-02-22 17:23:06 -0800
|
CO Springs, Occupied Colorado
|
Mountain Time (US & Canada)
|
569,668,488,408,616,960
|
negative
| 0.6566
|
Late Flight
| 0.3535
|
United
| null |
tomlongphd
| null | 0
|
@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.
| null |
2015-02-22 17:22:06 -0800
|
Mexico City
|
Eastern Time (US & Canada)
|
569,667,955,727,818,750
|
neutral
| 0.3428
| null | 0
|
United
| null |
danny_9_9
| null | 0
|
@united S/O to @Delta for coming in clutch and finally taking me home 🙌🙌
| null |
2015-02-22 17:19:59 -0800
| null | null |
569,667,082,499,035,140
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Jodieepps
| null | 0
|
@united customer service sucks! They hang up after waiting an hour and talking for 5 minutes.
| null |
2015-02-22 17:16:31 -0800
|
Michigan
|
Quito
|
569,666,840,370,110,460
|
negative
| 0.6695
|
Customer Service Issue
| 0.3511
|
United
| null |
KateRChrisman
| null | 0
|
@united JP - DM message who? Can't get a DM through to @united
| null |
2015-02-22 17:15:33 -0800
|
Oakland, CA
| null |
569,666,771,717,890,050
|
negative
| 1
|
Can't Tell
| 0.6546
|
United
| null |
MCB235
| null | 0
|
@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.
| null |
2015-02-22 17:15:16 -0800
|
Home
|
Central Time (US & Canada)
|
569,666,686,086,819,840
|
negative
| 1
|
Can't Tell
| 0.6594
|
United
| null |
mckakia
| null | 0
|
@united: thanks for the miserable trip GNV<<<FSD on 2.19-2.21.
| null |
2015-02-22 17:14:56 -0800
| null | null |
569,666,679,963,312,100
|
negative
| 1
|
Cancelled Flight
| 0.6659
|
United
| null |
tonywhelan
| null | 0
|
@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD???
| null |
2015-02-22 17:14:55 -0800
|
Stavromula Beta
|
Quito
|
569,666,428,388,958,200
|
neutral
| 0.6813
| null | 0
|
United
| null |
kgwalt3
| null | 0
|
@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!
| null |
2015-02-22 17:13:55 -0800
| null | null |
569,666,352,794,898,400
|
positive
| 0.66
| null | 0
|
United
| null |
anoyes
| null | 0
|
@united social media team is on point on #OscarNight :)
| null |
2015-02-22 17:13:37 -0800
|
San Francisco, CA
|
Eastern Time (US & Canada)
|
569,666,115,477,098,500
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Andy_Pi
| null | 1
|
@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence
| null |
2015-02-22 17:12:40 -0800
|
NYC/Secaucus
|
Santiago
|
569,665,976,062,644,200
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
Lollapoluga
| null | 1
|
@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
| null |
2015-02-22 17:12:07 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,665,600,403,808,260
|
negative
| 1
|
Late Flight
| 0.6631
|
United
| null |
joepilot7
| null | 1
|
@united this is it... Last time I fly #UnitedAirlines you screw up every trip now will be stuck in ord and miss work.
| null |
2015-02-22 17:10:37 -0800
|
Toronto Canada
| null |
569,665,343,880,368,100
|
neutral
| 0.34
| null | 0
|
United
| null |
RichGoldstein
| null | 0
|
@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.
| null |
2015-02-22 17:09:36 -0800
|
New York
| null |
569,665,258,605,842,400
|
negative
| 1
|
Lost Luggage
| 0.3709
|
United
| null |
malexcormier
| null | 0
|
@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.
| null |
2015-02-22 17:09:16 -0800
|
North
|
Central Time (US & Canada)
|
569,665,177,135,812,600
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
mustardman123
| null | 0
|
@united I need help with a missing bag.
| null |
2015-02-22 17:08:56 -0800
|
Cincinnati, OH
|
Quito
|
569,664,849,522,925,600
|
negative
| 1
|
Flight Booking Problems
| 0.3709
|
United
| null |
unusualcards
| null | 0
|
@united I was. But I have given up.
| null |
2015-02-22 17:07:38 -0800
|
Portland, OR
| null |
569,664,250,521,763,840
|
neutral
| 0.656
| null | 0
|
United
| null |
emilygalati
| null | 0
|
@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.
| null |
2015-02-22 17:05:15 -0800
|
Chicago, IL
|
Mountain Time (US & Canada)
|
569,663,725,172,437,000
|
negative
| 0.7011
|
Late Flight
| 0.3845
|
United
| null |
mollybowlingpin
| null | 0
|
@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!
| null |
2015-02-22 17:03:10 -0800
| null | null |
569,663,687,222,542,340
|
negative
| 1
|
Late Flight
| 0.704
|
United
| null |
mangz
| null | 1
|
@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...
| null |
2015-02-22 17:03:01 -0800
|
ÜT: 40.729379,-74.002951
|
Alaska
|
569,663,371,353,546,750
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ericdavidson86
| null | 1
|
@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers
| null |
2015-02-22 17:01:46 -0800
| null | null |
569,662,934,520,999,940
|
negative
| 1
|
Customer Service Issue
| 0.6769
|
United
| null |
EastinDeverna
| null | 1
|
@united might possibly have the worst service on the planet.
| null |
2015-02-22 17:00:02 -0800
|
Long Island
|
Quito
|
569,662,789,377,064,960
|
negative
| 1
|
Customer Service Issue
| 0.6746
|
United
| null |
baftz
| null | 2
|
@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
| null |
2015-02-22 16:59:27 -0800
| null | null |
569,662,132,582,621,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
gochrisgo
| null | 0
|
@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR
| null |
2015-02-22 16:56:50 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
569,662,077,742,096,400
|
negative
| 0.6307
|
Lost Luggage
| 0.6307
|
United
| null |
Spencerklein
| null | 0
|
@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there
| null |
2015-02-22 16:56:37 -0800
| null |
Eastern Time (US & Canada)
|
569,661,926,067,736,600
|
negative
| 1
|
Lost Luggage
| 0.3683
|
United
| null |
Spencerklein
| null | 0
|
@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse
| null |
2015-02-22 16:56:01 -0800
| null |
Eastern Time (US & Canada)
|
569,661,767,158,075,400
|
negative
| 0.6842
|
Lost Luggage
| 0.6842
|
United
| null |
Spencerklein
| null | 0
|
@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse
| null |
2015-02-22 16:55:23 -0800
| null |
Eastern Time (US & Canada)
|
569,660,740,396,720,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
reccewife
| null | 0
|
@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
| null |
2015-02-22 16:51:18 -0800
|
Kingston, Canada
|
Mountain Time (US & Canada)
|
569,660,691,256,188,900
|
negative
| 1
|
Late Flight
| 0.6655
|
United
| null |
doug_samuel
| null | 0
|
@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.
| null |
2015-02-22 16:51:07 -0800
| null |
Eastern Time (US & Canada)
|
569,660,461,601,447,940
|
negative
| 1
|
Customer Service Issue
| 0.3542
|
United
| null |
Npatel3297
| null | 1
|
@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence
| null |
2015-02-22 16:50:12 -0800
| null | null |
569,660,452,428,513,300
|
positive
| 1
| null | null |
United
| null |
YelpPittsburgh
| null | 0
|
@united thank you for following up!
| null |
2015-02-22 16:50:10 -0800
|
Pittsburgh, PA
|
Quito
|
569,659,878,693,695,500
|
positive
| 1
| null | null |
United
| null |
XlnsMngr
| null | 0
|
@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.
| null |
2015-02-22 16:47:53 -0800
| null | null |
569,658,769,686,339,600
|
neutral
| 1
| null | null |
United
| null |
RChew_FORR
| null | 0
|
@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?
| null |
2015-02-22 16:43:29 -0800
|
Cambridge, MA
| null |
569,658,503,570,296,800
|
negative
| 0.6361
|
Customer Service Issue
| 0.6361
|
United
| null |
RyanSennett
| null | 0
|
@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?
| null |
2015-02-22 16:42:25 -0800
|
Vancouver, WA
|
Pacific Time (US & Canada)
|
569,657,781,835,460,600
|
neutral
| 0.6667
| null | 0
|
United
| null |
tiamariaroxs
| null | 0
|
@united If an award is no longer showing available could it possible become available again?
| null |
2015-02-22 16:39:33 -0800
| null | null |
569,657,202,325,229,600
|
neutral
| 0.6137
| null | 0
|
United
| null |
bryankendro
| null | 0
|
@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin
| null |
2015-02-22 16:37:15 -0800
|
Harrisburg
|
Eastern Time (US & Canada)
|
569,656,504,946,536,450
|
neutral
| 1
| null | null |
United
| null |
XlnsMngr
| null | 0
|
@United can you help me get from IAH to SFO earlier tonight?
| null |
2015-02-22 16:34:29 -0800
| null | null |
569,656,322,154,565,600
|
negative
| 1
|
Can't Tell
| 0.6188
|
United
| null |
denitiodeltoro
| null | 0
|
@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit
| null |
2015-02-22 16:33:45 -0800
|
The Town
|
Central Time (US & Canada)
|
569,655,584,540,266,500
|
negative
| 1
|
Customer Service Issue
| 0.6433
|
United
| null |
F_Mattioli
| null | 0
|
@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
| null |
2015-02-22 16:30:49 -0800
|
Martinsburg,WV
|
Eastern Time (US & Canada)
|
569,654,946,179,579,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jesuisJOse
| null | 0
|
@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!
| null |
2015-02-22 16:28:17 -0800
|
New York | Chicago
|
Eastern Time (US & Canada)
|
569,654,749,055,864,800
|
negative
| 1
|
Customer Service Issue
| 0.6756
|
United
| null |
onemanvariety
| null | 0
|
@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing
| null |
2015-02-22 16:27:30 -0800
|
driving, probably
|
Quito
|
569,654,709,964,836,860
|
negative
| 1
|
Late Flight
| 0.6735
|
United
| null |
bobgiolito
| null | 0
|
@united How about free wifi when your flights delayed? Only 20 mins allowed!
| null |
2015-02-22 16:27:21 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,654,439,646,269,440
|
neutral
| 1
| null | null |
United
| null |
IamTamica
| null | 0
|
@united I did. they told us the wrong carousel number.
| null |
2015-02-22 16:26:16 -0800
|
moving forward...
|
Eastern Time (US & Canada)
|
569,654,428,636,049,400
|
neutral
| 0.6705
| null | 0
|
United
| null |
AlexColIins
| null | 0
|
@united no thanks
| null |
2015-02-22 16:26:14 -0800
|
michigan
|
Eastern Time (US & Canada)
|
569,653,506,291,818,500
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
LaHauser
| null | 0
|
@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
|
[36.08655568, -115.1394417]
|
2015-02-22 16:22:34 -0800
| null |
Paris
|
569,652,316,816,719,900
|
negative
| 1
|
Late Flight
| 0.6722
|
United
| null |
scottychadwick
| null | 1
|
@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston
| null |
2015-02-22 16:17:50 -0800
| null |
Eastern Time (US & Canada)
|
569,652,058,518,908,900
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
aminghadersohi
| null | 0
|
@united why do you hate your passengers?
| null |
2015-02-22 16:16:49 -0800
|
San Francisco, CA
| null |
569,651,548,881,465,340
|
negative
| 1
|
Bad Flight
| 0.6522
|
United
| null |
FernHeinig18
| null | 0
|
@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance
| null |
2015-02-22 16:14:47 -0800
| null | null |
569,651,277,916,999,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
reccewife
| null | 0
|
.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.
| null |
2015-02-22 16:13:42 -0800
|
Kingston, Canada
|
Mountain Time (US & Canada)
|
569,650,401,085,157,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
CrowdSafetyNI
| null | 0
|
@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
| null |
2015-02-22 16:10:13 -0800
|
Northern Ireland
|
London
|
569,650,320,613,052,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
trinjw
| null | 0
|
@united what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! #winterstorm2015 #whichisworsedenordfw.
| null |
2015-02-22 16:09:54 -0800
| null | null |
569,649,820,798,881,800
|
negative
| 1
|
Late Flight
| 0.3516
|
United
| null |
BrittanyWolgast
| null | 0
|
@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!
| null |
2015-02-22 16:07:55 -0800
| null |
Central Time (US & Canada)
|
569,649,806,202,642,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Spencerklein
| null | 0
|
@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location
| null |
2015-02-22 16:07:52 -0800
| null |
Eastern Time (US & Canada)
|
569,649,006,986,407,940
|
neutral
| 1
| null | null |
United
| null |
jrmcirvin
| null | 0
|
@united #LAX #sunrise UAL212 LAX-JFK
| null |
2015-02-22 16:04:41 -0800
| null |
Central Time (US & Canada)
|
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