tweet_id
int64 567,588,279B
570,310,600B
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stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
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stringlengths 12
186
| tweet_coord
stringlengths 10
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⌀ | tweet_created
stringlengths 25
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| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,741,306,190,172,160
|
negative
| 1
|
Flight Attendant Complaints
| 0.6246
|
United
| null |
ChrisPinTX
| null | 1
|
@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.
| null |
2015-02-22 22:11:27 -0800
| null |
Central Time (US & Canada)
|
569,740,959,610,572,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
BKnowles314
| null | 0
|
@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united
| null |
2015-02-22 22:10:04 -0800
|
St. Louis MO
| null |
569,740,316,577,632,260
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
melonbee
| null | 0
|
@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
| null |
2015-02-22 22:07:31 -0800
| null |
Eastern Time (US & Canada)
|
569,739,044,004,823,040
|
negative
| 1
|
Bad Flight
| 0.3659
|
United
| null |
BeyondStatusQuo
| null | 0
|
@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
| null |
2015-02-22 22:02:27 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
569,738,845,895,335,940
|
negative
| 0.6361
|
Bad Flight
| 0.3532
|
United
| null |
Frqtflyer1
| null | 0
|
@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx
| null |
2015-02-22 22:01:40 -0800
| null |
Arizona
|
569,738,748,885,278,700
|
negative
| 1
|
Bad Flight
| 0.3455
|
United
| null |
BeyondStatusQuo
| null | 0
|
@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u
| null |
2015-02-22 22:01:17 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
569,738,245,237,395,460
|
negative
| 1
|
Lost Luggage
| 0.3569
|
United
| null |
travelpro888
| null | 0
|
@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
| null |
2015-02-22 21:59:17 -0800
| null | null |
569,734,991,862,607,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ClaudiaMarrufo
| null | 0
|
@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded
| null |
2015-02-22 21:46:21 -0800
|
EP TX
|
Pacific Time (US & Canada)
|
569,734,065,697,353,700
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
teamcrafty
| null | 0
|
@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD
| null |
2015-02-22 21:42:41 -0800
|
Grand Rapids
|
Quito
|
569,731,353,337,581,600
|
negative
| 0.6547
|
Customer Service Issue
| 0.3331
|
United
| null |
katieclaytonn
| null | 1
|
@united Nope, no more chances. Your airline messed up both ways of our trip.
| null |
2015-02-22 21:31:54 -0800
| null |
Central Time (US & Canada)
|
569,730,716,692,394,000
|
negative
| 0.6946
|
Bad Flight
| 0.6946
|
United
| null |
Frqtflyer1
| null | 0
|
@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx
| null |
2015-02-22 21:29:22 -0800
| null |
Arizona
|
569,730,682,949,398,500
|
positive
| 1
| null | null |
United
| null |
JasmineDT
| null | 0
|
@united you're my early frontrunner for best airline! #oscars2016
| null |
2015-02-22 21:29:14 -0800
|
Washington D.C.
|
Eastern Time (US & Canada)
|
569,730,182,371,635,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
nigelcornwallis
| null | 0
|
@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.
| null |
2015-02-22 21:27:15 -0800
| null |
Eastern Time (US & Canada)
|
569,729,325,546,602,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MarcusLake31
| null | 0
|
@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
|
[39.84911904, -104.67447584]
|
2015-02-22 21:23:50 -0800
| null |
Sydney
|
569,726,059,937,185,800
|
negative
| 1
|
Late Flight
| 0.6711
|
United
| null |
markymark928
| null | 0
|
@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
| null |
2015-02-22 21:10:52 -0800
|
Buffalo, Ny
|
Quito
|
569,725,892,324,253,700
|
positive
| 0.6703
| null | 0
|
United
| null |
sdpurv
| null | 0
|
@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
| null |
2015-02-22 21:10:12 -0800
|
Canada
|
Mountain Time (US & Canada)
|
569,725,805,066,002,400
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
HamborgJack
| null | 0
|
@united will lose my bag but won't give me free pretzels #frauds
| null |
2015-02-22 21:09:51 -0800
| null | null |
569,724,822,177,095,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
hart0277
| null | 0
|
@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS
| null |
2015-02-22 21:05:57 -0800
|
Chicago
| null |
569,724,705,063,596,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
deltabrav0
| null | 0
|
@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter
|
[36.08161548, -115.14959772]
|
2015-02-22 21:05:29 -0800
|
ÜT: 31.333857,-94.724549
|
Central Time (US & Canada)
|
569,724,682,695,368,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
anniemccleary
| null | 0
|
@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!
| null |
2015-02-22 21:05:23 -0800
| null |
Brisbane
|
569,724,281,334,034,400
|
negative
| 1
|
Late Flight
| 0.6568
|
United
| null |
BALLarsen
| null | 0
|
@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!
| null |
2015-02-22 21:03:48 -0800
|
Danville CA
| null |
569,724,257,879,502,850
|
negative
| 1
|
Can't Tell
| 0.6804
|
United
| null |
ljtypes
| null | 1
|
@united is it even legal for you guys to advertise flights that you cant honor??
| null |
2015-02-22 21:03:42 -0800
|
H-town
| null |
569,724,245,963,444,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
kyles32
| null | 0
|
@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.
| null |
2015-02-22 21:03:39 -0800
| null | null |
569,724,186,173,640,700
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
ljtypes
| null | 0
|
@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
| null |
2015-02-22 21:03:25 -0800
|
H-town
| null |
569,724,119,748,636,700
|
negative
| 1
|
Can't Tell
| 0.6714
|
United
| null |
hart0277
| null | 0
|
@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away
| null |
2015-02-22 21:03:09 -0800
|
Chicago
| null |
569,724,056,645,140,500
|
negative
| 0.6611
|
Flight Booking Problems
| 0.6611
|
United
| null |
ljtypes
| null | 0
|
@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).
| null |
2015-02-22 21:02:54 -0800
|
H-town
| null |
569,723,994,468,962,300
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
rebeccafrack
| null | 1
|
@united it will be on a different airline.
| null |
2015-02-22 21:02:39 -0800
|
Monkton, Maryland
|
Eastern Time (US & Canada)
|
569,723,985,262,354,400
|
negative
| 1
|
Customer Service Issue
| 0.6477
|
United
| null |
ljtypes
| null | 0
|
@united and was told that its been the case for weeks but is still not resolved.
| null |
2015-02-22 21:02:37 -0800
|
H-town
| null |
569,723,932,355,358,700
|
negative
| 1
|
Flight Booking Problems
| 0.6654
|
United
| null |
asciimike
| null | 0
|
@united clicked "upgrade now" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59
| null |
2015-02-22 21:02:25 -0800
|
Rose Bubble
| null |
569,723,892,358,467,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
ljtypes
| null | 0
|
@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
| null |
2015-02-22 21:02:15 -0800
|
H-town
| null |
569,723,768,773,349,400
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
ljtypes
| null | 0
|
@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
| null |
2015-02-22 21:01:46 -0800
|
H-town
| null |
569,723,119,415,513,100
|
neutral
| 1
| null | null |
United
| null |
D_WaYnE_01
| null | 0
|
@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?
| null |
2015-02-22 20:59:11 -0800
| null | null |
569,722,907,187,752,960
|
negative
| 0.6882
|
Can't Tell
| 0.3441
|
United
| null |
PopsCutrona
| null | 1
|
@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
| null |
2015-02-22 20:58:20 -0800
|
San Francisco, Ca
|
Pacific Time (US & Canada)
|
569,722,230,340,333,600
|
neutral
| 1
| null | null |
United
| null |
gochrisgo
| null | 0
|
@united How do I get through @TSA to finally board UA 1534?
| null |
2015-02-22 20:55:39 -0800
|
Brooklyn, NY
|
Eastern Time (US & Canada)
|
569,722,020,776,116,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
almaaa08
| null | 0
|
@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.
| null |
2015-02-22 20:54:49 -0800
| null |
Eastern Time (US & Canada)
|
569,721,972,600,528,900
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
BrianMullane
| null | 0
|
@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
| null |
2015-02-22 20:54:37 -0800
|
52.315477,4.995852
|
Eastern Time (US & Canada)
|
569,721,804,891,271,200
|
negative
| 0.65
|
Can't Tell
| 0.65
|
United
| null |
jovytavarez
| null | 0
|
@united i need help but in spanish
| null |
2015-02-22 20:53:57 -0800
|
New Jersey
| null |
569,720,565,319,102,460
|
negative
| 1
|
Late Flight
| 0.3639
|
United
| null |
meeems22
| null | 1
|
@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online
| null |
2015-02-22 20:49:02 -0800
| null | null |
569,720,394,782,875,650
|
negative
| 0.6455
|
Lost Luggage
| 0.6455
|
United
| null |
Joe_Curry
| null | 0
|
@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
| null |
2015-02-22 20:48:21 -0800
|
Austin
|
Central Time (US & Canada)
|
569,717,327,966,691,300
|
neutral
| 0.6736
| null | 0
|
United
| null |
Luvs_Kitties
| null | 0
|
@united @reccewife with the exception of everything you've asked for. Heh
| null |
2015-02-22 20:36:10 -0800
|
#ygk
|
Atlantic Time (Canada)
|
569,716,774,431,666,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JasonArbaugh
| null | 0
|
@united UA1731 - Denver to Austin... Still on the ground...
| null |
2015-02-22 20:33:58 -0800
| null | null |
569,716,703,556,444,160
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
keithlavon
| null | 0
|
@united either your staff or whoever you contract with at PVD is failing you big time tonight...
| null |
2015-02-22 20:33:41 -0800
|
Waltham, MA
|
Eastern Time (US & Canada)
|
569,716,594,731,044,860
|
neutral
| 1
| null | null |
United
| null |
TheJonesest
| null | 0
|
@united UA1469. Just landed.
|
[27.9746606, -82.5320172]
|
2015-02-22 20:33:15 -0800
|
Tampa, Florida
|
Atlantic Time (Canada)
|
569,716,558,487,904,260
|
negative
| 0.6392
|
Bad Flight
| 0.3299
|
United
| null |
PopsCutrona
| null | 0
|
@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
| null |
2015-02-22 20:33:07 -0800
|
San Francisco, Ca
|
Pacific Time (US & Canada)
|
569,716,148,293,349,400
|
neutral
| 1
| null | null |
United
| null |
ericdavidson86
| null | 0
|
@united flight 435
| null |
2015-02-22 20:31:29 -0800
| null | null |
569,716,101,027,745,800
|
negative
| 1
|
Bad Flight
| 0.3483
|
United
| null |
chocolossus
| null | 1
|
@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN
| null |
2015-02-22 20:31:17 -0800
|
Vancouver, CA
| null |
569,715,707,736,420,350
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
Aero0729
| null | 0
|
@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think
| null |
2015-02-22 20:29:44 -0800
| null | null |
569,715,687,469,420,540
|
negative
| 0.6334
|
Flight Booking Problems
| 0.6334
|
United
| null |
patlee
| null | 0
|
@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
| null |
2015-02-22 20:29:39 -0800
|
Bay Area, CA
|
Pacific Time (US & Canada)
|
569,715,563,385,085,950
|
positive
| 1
| null | null |
United
| null |
CDNTravelGuy
| null | 0
|
@united will do. Thanks for the help. Cheers
| null |
2015-02-22 20:29:09 -0800
|
Toronto Area
|
Eastern Time (US & Canada)
|
569,715,552,702,345,200
|
negative
| 1
|
Flight Booking Problems
| 0.6839
|
United
| null |
Aero0729
| null | 0
|
@united bull crap. I spent $600 on a recent trip. That's not small change. I got 10,000 AA miles. Would have only been 6600 UA
| null |
2015-02-22 20:29:07 -0800
| null | null |
569,715,233,549,369,340
|
negative
| 1
|
Flight Attendant Complaints
| 0.3563
|
United
| null |
jeanvirgile
| null | 0
|
@united yes I did. Terrible service from your courrier
| null |
2015-02-22 20:27:51 -0800
|
Brossard
|
Eastern Time (US & Canada)
|
569,714,640,764,035,100
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Nic_Thoman23
| null | 0
|
@united compensate us for new clothes bet you won't
|
[45.67922537, -111.04823044]
|
2015-02-22 20:25:29 -0800
|
GLP
|
Eastern Time (US & Canada)
|
569,714,541,178,679,300
|
positive
| 0.6576
| null | null |
United
| null |
lorrirhymeswith
| null | 0
|
@united I have 8 flights with you in the next two weeks :) let's make some good memories!
| null |
2015-02-22 20:25:06 -0800
|
the cupboard under the stairs
| null |
569,713,494,821,482,500
|
negative
| 1
|
Cancelled Flight
| 0.6795
|
United
| null |
DangerPeters
| null | 0
|
@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)
| null |
2015-02-22 20:20:56 -0800
| null | null |
569,711,632,991,047,700
|
negative
| 1
|
Late Flight
| 0.6772
|
United
| null |
scottychadwick
| null | 0
|
@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
| null |
2015-02-22 20:13:32 -0800
| null |
Eastern Time (US & Canada)
|
569,711,003,585,220,600
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Nic_Thoman23
| null | 0
|
@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
|
[45.67922693, -111.04839797]
|
2015-02-22 20:11:02 -0800
|
GLP
|
Eastern Time (US & Canada)
|
569,710,853,160,710,140
|
negative
| 1
|
Lost Luggage
| 0.3682
|
United
| null |
Nic_Thoman23
| null | 0
|
@united I tried the online tracking and they said something like "attempting to locate luggage"
|
[45.67925887, -111.04844481]
|
2015-02-22 20:10:26 -0800
|
GLP
|
Eastern Time (US & Canada)
|
569,710,627,649,761,300
|
negative
| 1
|
Lost Luggage
| 0.6575
|
United
| null |
Nic_Thoman23
| null | 1
|
@united your worker told us not to call because we'd be talking to someone in Thailand...
|
[45.67912434, -111.04847959]
|
2015-02-22 20:09:33 -0800
|
GLP
|
Eastern Time (US & Canada)
|
569,710,389,757,419,500
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
crsmoore
| null | 1
|
@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
| null |
2015-02-22 20:08:36 -0800
|
USA / The World
|
Eastern Time (US & Canada)
|
569,710,365,770,182,660
|
negative
| 0.6571
|
Can't Tell
| 0.3429
|
United
| null |
ssapol5722
| null | 0
|
@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
| null |
2015-02-22 20:08:30 -0800
|
New Jersey
|
Quito
|
569,710,260,136,640,500
|
negative
| 1
|
Customer Service Issue
| 0.7158
|
United
| null |
thebadvillain
| null | 0
|
@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united
| null |
2015-02-22 20:08:05 -0800
| null | null |
569,710,072,491,745,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
BALLarsen
| null | 0
|
@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
|
[29.98378319, -95.33473143]
|
2015-02-22 20:07:20 -0800
|
Danville CA
| null |
569,710,019,333,107,700
|
negative
| 1
|
Late Flight
| 0.3372
|
United
| null |
patlee
| null | 1
|
@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections
| null |
2015-02-22 20:07:07 -0800
|
Bay Area, CA
|
Pacific Time (US & Canada)
|
569,709,992,175,116,300
|
negative
| 1
|
Lost Luggage
| 0.3423
|
United
| null |
thebadvillain
| null | 0
|
@united if you don't like delayed bags, why do you let it happen so much?
| null |
2015-02-22 20:07:01 -0800
| null | null |
569,709,452,594,524,160
|
negative
| 1
|
Customer Service Issue
| 0.6383
|
United
| null |
JasonArbaugh
| null | 0
|
@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay
| null |
2015-02-22 20:04:52 -0800
| null | null |
569,709,350,903,631,900
|
positive
| 1
| null | null |
United
| null |
Girlsurgeon
| null | 0
|
@united he is so excellent and so reliable :) #happycustomer
| null |
2015-02-22 20:04:28 -0800
|
Hermosa Beach, CA
|
Pacific Time (US & Canada)
|
569,709,246,150,893,600
|
negative
| 1
|
Customer Service Issue
| 0.6404
|
United
| null |
SomuchWhit
| null | 0
|
@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS
| null |
2015-02-22 20:04:03 -0800
| null |
Pacific Time (US & Canada)
|
569,709,136,813,826,050
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
SomuchWhit
| null | 0
|
@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'
| null |
2015-02-22 20:03:37 -0800
| null |
Pacific Time (US & Canada)
|
569,707,970,876,936,200
|
neutral
| 1
| null | null |
United
| null |
NancyDiaznancyn
| null | 0
|
@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow
|
[-38.0271635, 145.2112317]
|
2015-02-22 19:58:59 -0800
| null | null |
569,707,569,448,558,600
|
neutral
| 1
| null | null |
United
| null |
NancyDiaznancyn
| null | 0
|
@united Hi. My relative's Flight Booking Problems number is MY8YB4. Her name is Clarita Jaramillo Mejia. Thank you
|
[-38.0269936, 145.2110041]
|
2015-02-22 19:57:23 -0800
| null | null |
569,707,473,973,739,500
|
positive
| 1
| null | null |
United
| null |
LisaGetz1
| null | 0
|
@united it was delivered! Thank you for making sure it arrived at my doorstep!
| null |
2015-02-22 19:57:01 -0800
|
Beijing, China
| null |
569,706,638,283,833,340
|
negative
| 1
|
Late Flight
| 0.3552
|
United
| null |
rebeccafrack
| null | 1
|
@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.
| null |
2015-02-22 19:53:41 -0800
|
Monkton, Maryland
|
Eastern Time (US & Canada)
|
569,706,336,268,611,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
rlgeraets
| null | 0
|
@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.
| null |
2015-02-22 19:52:29 -0800
| null | null |
569,705,870,830,874,600
|
neutral
| 0.6476
| null | 0
|
United
| null |
JasonArbaugh
| null | 0
|
@united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.
| null |
2015-02-22 19:50:38 -0800
| null | null |
569,705,869,816,012,800
|
positive
| 0.6466
| null | null |
United
| null |
marcotulioluis
| null | 0
|
“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”
| null |
2015-02-22 19:50:38 -0800
| null |
Eastern Time (US & Canada)
|
569,705,838,870,466,560
|
negative
| 0.6939
|
Flight Booking Problems
| 0.6939
|
United
| null |
JoeRychalsky
| null | 0
|
@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
| null |
2015-02-22 19:50:31 -0800
|
Wilmington, Delaware
|
Eastern Time (US & Canada)
|
569,705,813,142,409,200
|
negative
| 1
|
Customer Service Issue
| 0.6705
|
United
| null |
natashajw
| null | 1
|
@united Thanks for the vague canned response that doesn't address the issue!
| null |
2015-02-22 19:50:25 -0800
|
san francisco, ca
|
Pacific Time (US & Canada)
|
569,705,563,287,896,060
|
positive
| 0.6629
| null | null |
United
| null |
tiamariaroxs
| null | 0
|
@united thank you!
| null |
2015-02-22 19:49:25 -0800
| null | null |
569,705,220,088,795,140
|
negative
| 1
|
Late Flight
| 0.6765
|
United
| null |
kaobrien812
| null | 0
|
@united that's not good enough for all of us affected by the awful organization and timing and have now been set back
| null |
2015-02-22 19:48:03 -0800
|
Medford, MA
| null |
569,705,212,274,995,200
|
negative
| 1
|
Flight Attendant Complaints
| 0.3441
|
United
| null |
DRVerges
| null | 0
|
@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
| null |
2015-02-22 19:48:01 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,704,478,808,485,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
JasonArbaugh
| null | 0
|
@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
| null |
2015-02-22 19:45:07 -0800
| null | null |
569,703,875,390,918,660
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Rianne1
| null | 0
|
@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice
| null |
2015-02-22 19:42:43 -0800
| null |
Bern
|
569,703,480,933,408,800
|
negative
| 1
|
Lost Luggage
| 0.3542
|
United
| null |
uncommongrape
| null | 0
|
@united I did. It took about an hour and a half though
| null |
2015-02-22 19:41:09 -0800
|
Rockaway, NJ
|
Eastern Time (US & Canada)
|
569,703,328,940,032,000
|
negative
| 0.6907
|
Late Flight
| 0.3711
|
United
| null |
JasonArbaugh
| null | 0
|
@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
| null |
2015-02-22 19:40:32 -0800
| null | null |
569,702,566,126,325,760
|
negative
| 1
|
Customer Service Issue
| 0.6856
|
United
| null |
raisas91
| null | 0
|
@united i did but i got nothing from it. Just dissapointment =(
| null |
2015-02-22 19:37:30 -0800
| null | null |
569,701,607,144,693,760
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
meigheyburn
| null | 0
|
@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M
| null |
2015-02-22 19:33:42 -0800
|
Akron, Ohio
|
Eastern Time (US & Canada)
|
569,701,377,779,183,600
|
positive
| 0.6783
| null | 0
|
United
| null |
McLeodKyle
| null | 0
|
@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
| null |
2015-02-22 19:32:47 -0800
|
Houston, TX
|
Eastern Time (US & Canada)
|
569,701,178,054,811,650
|
negative
| 1
|
Late Flight
| 0.6919
|
United
| null |
ChrisPinTX
| null | 0
|
@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa
| null |
2015-02-22 19:32:00 -0800
| null |
Central Time (US & Canada)
|
569,700,247,275,876,350
|
negative
| 1
|
Can't Tell
| 0.6704
|
United
| null |
ChrisPinTX
| null | 1
|
@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
| null |
2015-02-22 19:28:18 -0800
| null |
Central Time (US & Canada)
|
569,700,243,383,537,660
|
positive
| 1
| null | null |
United
| null |
geekydewd
| null | 0
|
@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)
| null |
2015-02-22 19:28:17 -0800
|
CO Springs, Occupied Colorado
|
Mountain Time (US & Canada)
|
569,699,965,527,666,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ChrisPinTX
| null | 0
|
@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.
| null |
2015-02-22 19:27:10 -0800
| null |
Central Time (US & Canada)
|
569,699,471,954,587,650
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
bricon67
| null | 0
|
@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate
| null |
2015-02-22 19:25:13 -0800
|
ÜT: 33.987103,-118.399024
| null |
569,699,171,868,938,240
|
negative
| 1
|
Late Flight
| 0.6667
|
United
| null |
tomlongphd
| null | 0
|
@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.
| null |
2015-02-22 19:24:01 -0800
|
Mexico City
|
Eastern Time (US & Canada)
|
569,698,949,474,291,700
|
negative
| 1
|
Late Flight
| 0.6565
|
United
| null |
DJKHacker
| null | 0
|
@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
| null |
2015-02-22 19:23:08 -0800
|
Palo Alto, CA
|
Pacific Time (US & Canada)
|
569,698,788,216,049,660
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
cressman
| null | 0
|
@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
|
[0.0, 0.0]
|
2015-02-22 19:22:30 -0800
|
Utah
|
Mountain Time (US & Canada)
|
569,698,504,467,021,800
|
negative
| 1
|
longlines
| 0.6764
|
United
| null |
scottecrouch
| null | 1
|
@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing
| null |
2015-02-22 19:21:22 -0800
|
New York & Washington, D.C.
|
Eastern Time (US & Canada)
|
569,698,085,821,001,700
|
negative
| 1
|
Customer Service Issue
| 0.6563
|
United
| null |
TQHopper
| null | 0
|
@United "delayed due to customer service" Huh? http://t.co/XlTV5z6sT1
| null |
2015-02-22 19:19:42 -0800
|
Boulder, Co
| null |
569,697,793,801,134,100
|
negative
| 1
|
Customer Service Issue
| 0.6695
|
United
| null |
bmorrismusic
| null | 0
|
@united what about the poor customer service at checkin at Kansas KCI?!? That's it???
| null |
2015-02-22 19:18:33 -0800
|
Ireland
| null |
569,697,646,501,363,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
cressman
| null | 0
|
@united except all of that delayed the flight anyway.
|
[0.0, 0.0]
|
2015-02-22 19:17:58 -0800
|
Utah
|
Mountain Time (US & Canada)
|
569,697,298,768,203,800
|
negative
| 0.6606
|
Can't Tell
| 0.3425
|
United
| null |
bricon67
| null | 0
|
@United maybe find a different gate #ua1758
| null |
2015-02-22 19:16:35 -0800
|
ÜT: 33.987103,-118.399024
| null |
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