tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,894,828,315,533,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ahpandya747
| null | 0
|
@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
| null |
2015-02-23 08:21:29 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
569,894,307,508,965,400
|
neutral
| 1
| null | null |
United
| null |
thepointskid
| null | 0
|
@united please see dm!!
| null |
2015-02-23 08:19:25 -0800
|
New York
|
Eastern Time (US & Canada)
|
569,890,681,361,186,800
|
negative
| 1
|
Flight Attendant Complaints
| 0.7021
|
United
| null |
cfacekillah
| null | 0
|
@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
| null |
2015-02-23 08:05:01 -0800
| null | null |
569,888,244,856,455,200
|
negative
| 0.6389
|
Customer Service Issue
| 0.6389
|
United
| null |
cslhilo
| null | 0
|
@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
| null |
2015-02-23 07:55:20 -0800
|
Hilo, HI
|
Hawaii
|
569,888,244,155,981,800
|
negative
| 1
|
Customer Service Issue
| 0.3388
|
United
| null |
generationKYLIE
| null | 0
|
@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
| null |
2015-02-23 07:55:20 -0800
|
Washington, DC
| null |
569,888,119,043,915,800
|
negative
| 0.6545
|
Customer Service Issue
| 0.6545
|
United
| null |
jnostrant
| null | 0
|
@united still no response??
| null |
2015-02-23 07:54:50 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,887,452,384,481,300
|
neutral
| 1
| null | null |
United
| null |
HargobindV
| null | 0
|
@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December
| null |
2015-02-23 07:52:11 -0800
|
Kansas City, Missouri
|
Central Time (US & Canada)
|
569,886,575,720,575,000
|
negative
| 0.6821
|
Customer Service Issue
| 0.6821
|
United
| null |
micheleliston
| null | 0
|
@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me
| null |
2015-02-23 07:48:42 -0800
|
Ashburn, VA
|
Eastern Time (US & Canada)
|
569,886,288,691,773,440
|
negative
| 0.6559
|
Customer Service Issue
| 0.6559
|
United
| null |
MikeShor
| null | 1
|
@united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..."
| null |
2015-02-23 07:47:33 -0800
|
Coventry, Connecticut
|
Eastern Time (US & Canada)
|
569,886,219,057,926,140
|
negative
| 0.708
|
Bad Flight
| 0.3591
|
United
| null |
JohntheKiwi
| null | 0
|
@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
| null |
2015-02-23 07:47:17 -0800
|
Stumptown, Baby!
|
Pacific Time (US & Canada)
|
569,885,487,508,418,560
|
negative
| 0.6923
|
Can't Tell
| 0.3516
|
United
| null |
Kris_KAS
| null | 0
|
@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.
| null |
2015-02-23 07:44:22 -0800
|
New York
| null |
569,885,185,170,223,100
|
negative
| 0.6735
|
Flight Booking Problems
| 0.3469
|
United
| null |
apharkins
| null | 0
|
@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
| null |
2015-02-23 07:43:10 -0800
| null |
Central Time (US & Canada)
|
569,885,015,615,664,100
|
positive
| 0.6576
| null | null |
United
| null |
e_russell
| null | 0
|
@united Thanks!
| null |
2015-02-23 07:42:30 -0800
|
Frequently DC/NYC/San Diego
|
Eastern Time (US & Canada)
|
569,883,984,190,005,250
|
negative
| 1
|
Can't Tell
| 0.6392
|
United
| null |
ScottHRoth
| null | 0
|
@united 768 SFO to BOS and no internet it is 2015 what gives?
| null |
2015-02-23 07:38:24 -0800
|
Needham, MA
|
Eastern Time (US & Canada)
|
569,882,164,382,322,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
jacob_bach
| null | 0
|
@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!
| null |
2015-02-23 07:31:10 -0800
|
Milwaukee, WI
| null |
569,881,449,249,316,860
|
negative
| 1
|
Flight Booking Problems
| 0.6495
|
United
| null |
christinphillip
| null | 0
|
@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
| null |
2015-02-23 07:28:20 -0800
|
Princeton, NJ
|
Central Time (US & Canada)
|
569,880,364,811,837,440
|
negative
| 0.68
|
Customer Service Issue
| 0.68
|
United
| null |
melonbee
| null | 0
|
@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way
| null |
2015-02-23 07:24:01 -0800
| null |
Eastern Time (US & Canada)
|
569,880,322,487,263,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
DanaHFreeman
| null | 0
|
@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?
| null |
2015-02-23 07:23:51 -0800
|
Burlington, Vermont
|
Eastern Time (US & Canada)
|
569,879,943,988,949,000
|
negative
| 1
|
Customer Service Issue
| 0.657
|
United
| null |
ErinHughey
| null | 0
|
@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
| null |
2015-02-23 07:22:21 -0800
|
Maui, Hawaii
|
Hawaii
|
569,879,623,317,659,650
|
negative
| 1
|
Late Flight
| 0.6421
|
United
| null |
jasoncarpio
| null | 0
|
@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
| null |
2015-02-23 07:21:04 -0800
|
San Francisco, California
|
Pacific Time (US & Canada)
|
569,879,528,891,416,600
|
positive
| 0.6289
| null | 0
|
United
| null |
sentientcheese
| null | 0
|
@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!
| null |
2015-02-23 07:20:42 -0800
| null | null |
569,878,547,197,616,100
|
negative
| 1
|
Customer Service Issue
| 0.3481
|
United
| null |
rissels
| null | 0
|
@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.
| null |
2015-02-23 07:16:48 -0800
| null |
Central Time (US & Canada)
|
569,878,388,464,177,150
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
rissels
| null | 0
|
@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
| null |
2015-02-23 07:16:10 -0800
| null |
Central Time (US & Canada)
|
569,878,139,003,740,160
|
negative
| 1
|
Customer Service Issue
| 0.3463
|
United
| null |
rissels
| null | 0
|
@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead
| null |
2015-02-23 07:15:10 -0800
| null |
Central Time (US & Canada)
|
569,877,754,801,360,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
debragordon2012
| null | 0
|
@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!
| null |
2015-02-23 07:13:39 -0800
|
Williamsburg, VA
|
Eastern Time (US & Canada)
|
569,877,449,389,051,900
|
neutral
| 1
| null | null |
United
| null |
adamdpeterson
| null | 0
|
@united at the gate! IAD to RDU
| null |
2015-02-23 07:12:26 -0800
|
syracuse
|
Eastern Time (US & Canada)
|
569,876,171,875,328,000
|
negative
| 0.6771
|
Late Flight
| 0.6771
|
United
| null |
HeidiJern
| null | 0
|
@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...
| null |
2015-02-23 07:07:21 -0800
|
Brussels
| null |
569,875,783,096,741,900
|
neutral
| 0.6763
| null | 0
|
United
| null |
AlMehairiAUH
| null | 0
|
@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek
| null |
2015-02-23 07:05:49 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,875,734,677,712,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ErinHughey
| null | 0
|
@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
| null |
2015-02-23 07:05:37 -0800
|
Maui, Hawaii
|
Hawaii
|
569,875,456,415,170,560
|
neutral
| 1
| null | null |
United
| null |
Ed_Cabello
| null | 0
|
@united Hi! what is the phone number for reservations in Venezuela? Thanks
| null |
2015-02-23 07:04:31 -0800
|
Barquisimeto - Maracaibo
|
Caracas
|
569,875,424,924,168,200
|
neutral
| 1
| null | null |
United
| null |
jgedzelman
| null | 0
|
@united can I request a ticket change through twitter ?
| null |
2015-02-23 07:04:23 -0800
| null | null |
569,875,203,473,297,400
|
negative
| 1
|
Bad Flight
| 0.6304
|
United
| null |
_MikeDWarren_
| null | 0
|
@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues
| null |
2015-02-23 07:03:30 -0800
|
Calabasas, California
|
Pacific Time (US & Canada)
|
569,874,311,823,036,400
|
neutral
| 1
| null | null |
United
| null |
AlMehairiAUH
| null | 0
|
@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek
| null |
2015-02-23 06:59:58 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,874,043,395,903,500
|
neutral
| 1
| null | null |
United
| null |
AlMehairiAUH
| null | 0
|
@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek
| null |
2015-02-23 06:58:54 -0800
|
Abu Dhabi
|
Abu Dhabi
|
569,873,050,117,808,100
|
positive
| 1
| null | null |
United
| null |
RChew_FORR
| null | 0
|
@united has the best customer experience via twitter - huge fan!!!
| null |
2015-02-23 06:54:57 -0800
|
Cambridge, MA
| null |
569,873,019,499,192,300
|
neutral
| 0.6767
| null | null |
United
| null |
ScottBerry18
| null | 0
|
@united Thank you for your response!
| null |
2015-02-23 06:54:50 -0800
|
Albuquerque, New Mexico
|
Arizona
|
569,872,896,199,258,100
|
negative
| 1
|
Bad Flight
| 0.6742
|
United
| null |
msu2050
| null | 0
|
@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
| null |
2015-02-23 06:54:20 -0800
|
canton mi
|
Eastern Time (US & Canada)
|
569,872,009,380,941,800
|
negative
| 1
|
Customer Service Issue
| 0.3803
|
United
| null |
micheleliston
| null | 0
|
@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help
| null |
2015-02-23 06:50:49 -0800
|
Ashburn, VA
|
Eastern Time (US & Canada)
|
569,871,433,662,271,500
|
negative
| 1
|
Flight Booking Problems
| 0.3564
|
United
| null |
nikodunham
| null | 0
|
@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.
|
[41.97883697, -87.90639116]
|
2015-02-23 06:48:32 -0800
|
chicago
| null |
569,870,819,582,586,900
|
positive
| 1
| null | null |
United
| null |
LindaHotelgal
| null | 0
|
@united love the new 1st class breakfast!
| null |
2015-02-23 06:46:05 -0800
| null | null |
569,869,960,195,006,460
|
negative
| 1
|
Customer Service Issue
| 0.6397
|
United
| null |
Kris_KAS
| null | 0
|
@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.
| null |
2015-02-23 06:42:40 -0800
|
New York
| null |
569,869,808,092,749,800
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
sentientcheese
| null | 0
|
@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!
| null |
2015-02-23 06:42:04 -0800
| null | null |
569,869,476,453,158,900
|
negative
| 1
|
Customer Service Issue
| 0.6677
|
United
| null |
ProudDevilAlum
| null | 0
|
@united so is the ^JJ standing for Just Joking? I am not finding the humor.
| null |
2015-02-23 06:40:45 -0800
|
Always around
|
Mountain Time (US & Canada)
|
569,868,818,975,219,700
|
neutral
| 1
| null | null |
United
| null |
e_russell
| null | 0
|
@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report
| null |
2015-02-23 06:38:08 -0800
|
Frequently DC/NYC/San Diego
|
Eastern Time (US & Canada)
|
569,868,764,495,400,960
|
negative
| 0.6803
|
Can't Tell
| 0.6803
|
United
| null |
CigarNate
| null | 0
|
@united at this point I made it home on my own.
| null |
2015-02-23 06:37:55 -0800
|
Nashville, TN
|
Central Time (US & Canada)
|
569,868,207,940,603,900
|
neutral
| 1
| null | null |
United
| null |
The5y5Adm1n
| null | 0
|
@united I DM'd child's birthdate and full name.
| null |
2015-02-23 06:35:43 -0800
| null | null |
569,868,055,502,696,450
|
positive
| 1
| null | null |
United
| null |
crsmoore
| null | 0
|
@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!
| null |
2015-02-23 06:35:06 -0800
|
USA / The World
|
Eastern Time (US & Canada)
|
569,867,364,390,449,150
|
negative
| 0.7139
|
Customer Service Issue
| 0.3709
|
United
| null |
keithpresser
| null | 0
|
@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J
| null |
2015-02-23 06:32:21 -0800
| null | null |
569,867,107,749,531,650
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
generationKYLIE
| null | 0
|
@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.
| null |
2015-02-23 06:31:20 -0800
|
Washington, DC
| null |
569,866,490,423,349,250
|
negative
| 0.6782
|
Customer Service Issue
| 0.6782
|
United
| null |
unibrowd
| null | 0
|
@united it wasn't a comment. It was a question. But thanks for your copy and paste response
| null |
2015-02-23 06:28:53 -0800
| null |
Central Time (US & Canada)
|
569,866,337,427,664,900
|
neutral
| 0.694
| null | null |
United
| null |
artistanxiety
| null | 0
|
@united Lisa J is amazing the guy not so much.
| null |
2015-02-23 06:28:17 -0800
|
Punk is the preacher.
|
Arizona
|
569,865,827,274,657,800
|
negative
| 1
|
Can't Tell
| 0.6919
|
United
| null |
mbelliss
| null | 0
|
@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!
| null |
2015-02-23 06:26:15 -0800
|
Louisville
|
Alaska
|
569,865,540,098,871,300
|
negative
| 1
|
Late Flight
| 0.6947
|
United
| null |
JackKelleher920
| null | 0
|
@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
| null |
2015-02-23 06:25:07 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
569,865,190,822,572,000
|
positive
| 1
| null | null |
United
| null |
mbelliss
| null | 0
|
@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
| null |
2015-02-23 06:23:43 -0800
|
Louisville
|
Alaska
|
569,865,115,291,533,300
|
neutral
| 1
| null | null |
United
| null |
The5y5Adm1n
| null | 0
|
@united two years old. Birthdate 11/13/2012
| null |
2015-02-23 06:23:25 -0800
| null | null |
569,865,011,788,693,500
|
negative
| 1
|
Customer Service Issue
| 0.6792
|
United
| null |
mbelliss
| null | 0
|
@united how about starting without the robotic response?
| null |
2015-02-23 06:23:01 -0800
|
Louisville
|
Alaska
|
569,864,608,145,502,200
|
neutral
| 1
| null | null |
United
| null |
nicoleleigh85
| null | 0
|
@united I already did.
| null |
2015-02-23 06:21:24 -0800
|
Sheboygan
| null |
569,864,290,578,108,400
|
negative
| 1
|
Bad Flight
| 0.6804
|
United
| null |
JohntheKiwi
| null | 0
|
@united You can't control turbulence, but you can control customer experience, lot of scared people up here.
| null |
2015-02-23 06:20:09 -0800
|
Stumptown, Baby!
|
Pacific Time (US & Canada)
|
569,864,108,134,301,700
|
negative
| 1
|
Bad Flight
| 0.7003
|
United
| null |
JohntheKiwi
| null | 0
|
@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.
| null |
2015-02-23 06:19:25 -0800
|
Stumptown, Baby!
|
Pacific Time (US & Canada)
|
569,863,836,615,864,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.6517
|
United
| null |
artistanxiety
| null | 0
|
@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR
| null |
2015-02-23 06:18:20 -0800
|
Punk is the preacher.
|
Arizona
|
569,863,765,451,255,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Kris_KAS
| null | 0
|
@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice
| null |
2015-02-23 06:18:03 -0800
|
New York
| null |
569,863,714,704,220,160
|
negative
| 0.6466
|
Late Flight
| 0.342
|
United
| null |
ScottHRoth
| null | 0
|
@united flight 433 lets go you look like clowns no one is giving up 1st class for $500
| null |
2015-02-23 06:17:51 -0800
|
Needham, MA
|
Eastern Time (US & Canada)
|
569,863,453,696,876,540
|
neutral
| 1
| null | null |
United
| null |
chaddock38
| null | 0
|
@united what would it cost
| null |
2015-02-23 06:16:49 -0800
|
Dartmouth, MA
| null |
569,862,755,420,905,500
|
negative
| 1
|
Customer Service Issue
| 0.6792
|
United
| null |
Kris_KAS
| null | 0
|
@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
| null |
2015-02-23 06:14:03 -0800
|
New York
| null |
569,861,240,375,386,100
|
positive
| 1
| null | null |
United
| null |
gwen1013
| null | 0
|
@united Cool. Thank you.
| null |
2015-02-23 06:08:01 -0800
|
New Haven, CT
| null |
569,860,989,400,649,700
|
neutral
| 0.6444
| null | 0
|
United
| null |
Nic_Thoman23
| null | 0
|
@united I've got a campus visit in an hour and I'm still wearing the same clothes...
|
[45.67920767, -111.04847652]
|
2015-02-23 06:07:02 -0800
|
GLP
|
Eastern Time (US & Canada)
|
569,860,904,814,301,200
|
neutral
| 0.6949
| null | null |
United
| null |
The5y5Adm1n
| null | 0
|
@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx
| null |
2015-02-23 06:06:41 -0800
| null | null |
569,860,371,626,004,500
|
positive
| 1
| null | null |
United
| null |
adamdpeterson
| null | 0
|
@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
| null |
2015-02-23 06:04:34 -0800
|
syracuse
|
Eastern Time (US & Canada)
|
569,859,985,208,770,560
|
negative
| 1
|
Customer Service Issue
| 0.6802
|
United
| null |
TDaulongPerfMgt
| null | 0
|
@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail
| null |
2015-02-23 06:03:02 -0800
|
Houston, Texas
| null |
569,859,950,215,700,500
|
neutral
| 1
| null | null |
United
| null |
chaddock38
| null | 0
|
@united good morning, any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please
| null |
2015-02-23 06:02:54 -0800
|
Dartmouth, MA
| null |
569,859,213,331,189,760
|
negative
| 1
|
Late Flight
| 0.6799
|
United
| null |
scottychadwick
| null | 0
|
@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
| null |
2015-02-23 05:59:58 -0800
| null |
Eastern Time (US & Canada)
|
569,858,507,341,606,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
krichards0488
| null | 0
|
@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.
| null |
2015-02-23 05:57:10 -0800
|
San Jose, CA
|
Pacific Time (US & Canada)
|
569,858,231,759,085,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
craigsmail
| null | 0
|
@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?
| null |
2015-02-23 05:56:04 -0800
|
Kansas City, USA
|
Eastern Time (US & Canada)
|
569,857,801,725,440,000
|
negative
| 1
|
Customer Service Issue
| 0.6651
|
United
| null |
jimbuckley13
| null | 0
|
@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
| null |
2015-02-23 05:54:22 -0800
| null | null |
569,857,624,549,625,860
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
artistanxiety
| null | 0
|
@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
| null |
2015-02-23 05:53:39 -0800
|
Punk is the preacher.
|
Arizona
|
569,857,072,310,808,600
|
negative
| 1
|
Late Flight
| 0.6444
|
United
| null |
artistanxiety
| null | 0
|
@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
| null |
2015-02-23 05:51:28 -0800
|
Punk is the preacher.
|
Arizona
|
569,857,003,855,720,450
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
SAlhir
| null | 0
|
.@united Not what's been shared by the pilot with passengers!
| null |
2015-02-23 05:51:11 -0800
| null |
Central Time (US & Canada)
|
569,856,654,394,720,260
|
negative
| 1
|
Flight Booking Problems
| 0.6744
|
United
| null |
TheHos
| null | 0
|
@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
| null |
2015-02-23 05:49:48 -0800
|
London
|
Hawaii
|
569,856,492,477,657,100
|
negative
| 1
|
Flight Booking Problems
| 0.6966
|
United
| null |
xtin_t
| null | 0
|
@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF.
| null |
2015-02-23 05:49:09 -0800
|
Salt Lake City, Utah
|
Mountain Time (US & Canada)
|
569,856,109,613,166,600
|
negative
| 1
|
Flight Attendant Complaints
| 0.6899
|
United
| null |
nikodunham
| null | 0
|
@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.
|
[41.97888728, -87.90617197]
|
2015-02-23 05:47:38 -0800
|
chicago
| null |
569,856,081,180,160,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
mbelliss
| null | 0
|
@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!
| null |
2015-02-23 05:47:31 -0800
|
Louisville
|
Alaska
|
569,854,540,494,868,500
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
e_russell
| null | 0
|
@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
| null |
2015-02-23 05:41:24 -0800
|
Frequently DC/NYC/San Diego
|
Eastern Time (US & Canada)
|
569,853,714,149,867,500
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
HeidiJern
| null | 0
|
@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?
| null |
2015-02-23 05:38:07 -0800
|
Brussels
| null |
569,853,646,411,661,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
crog
| null | 0
|
.@united You may "dislike delays" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.
| null |
2015-02-23 05:37:51 -0800
| null |
Mountain Time (US & Canada)
|
569,852,334,324,518,900
|
negative
| 1
|
Cancelled Flight
| 0.3516
|
United
| null |
brendanrd
| null | 0
|
@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
| null |
2015-02-23 05:32:38 -0800
|
Weston super Mare
| null |
569,852,332,797,775,900
|
neutral
| 1
| null | null |
United
| null |
D_WaYnE_01
| null | 0
|
@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks
| null |
2015-02-23 05:32:38 -0800
| null | null |
569,851,578,276,048,900
|
negative
| 1
|
Late Flight
| 0.7684
|
United
|
negative
|
MrEschatologist
|
Late Flight
Flight Attendant Complaints
| 0
|
@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit
| null |
2015-02-23 05:29:38 -0800
|
Arlington, VA
| null |
569,851,498,118,516,740
|
neutral
| 0.6551
| null | 0
|
United
| null |
anthonyNYSSF
| null | 0
|
@united please help http://t.co/t5mRj5Yw6I
| null |
2015-02-23 05:29:19 -0800
| null |
Eastern Time (US & Canada)
|
569,851,299,916,869,600
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
MrEschatologist
| null | 0
|
@united Making sure your flights aren't delayed due to poor maintenance would be a start.
| null |
2015-02-23 05:28:31 -0800
|
Arlington, VA
| null |
569,850,899,310,358,500
|
negative
| 1
|
Customer Service Issue
| 0.6667
|
United
| null |
alysabaker
| null | 0
|
@united hilarious
| null |
2015-02-23 05:26:56 -0800
|
ÜT: 50.97861,-114.000116
|
Mountain Time (US & Canada)
|
569,850,867,899,170,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
alysabaker
| null | 0
|
@united hahahahaha ya tried that already
| null |
2015-02-23 05:26:48 -0800
|
ÜT: 50.97861,-114.000116
|
Mountain Time (US & Canada)
|
569,850,216,754,618,400
|
neutral
| 0.6771
| null | 0
|
United
| null |
paulweldele
| null | 0
|
@united WHy is my KTN not showing on my boarding? Why is TSA pre-check not applying to my boarding pass?
| null |
2015-02-23 05:24:13 -0800
|
Collierville, TN USA
|
Central Time (US & Canada)
|
569,849,765,711,769,600
|
negative
| 1
|
Lost Luggage
| 0.6472
|
United
| null |
MikeShor
| null | 0
|
@United "Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."
| null |
2015-02-23 05:22:26 -0800
|
Coventry, Connecticut
|
Eastern Time (US & Canada)
|
569,849,517,077,622,800
|
negative
| 1
|
Can't Tell
| 0.6474
|
United
| null |
d_goodspeed
| null | 0
|
@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
|
[33.64323551, -84.44248239]
|
2015-02-23 05:21:26 -0800
|
USA
|
Central Time (US & Canada)
|
569,849,299,850,305,540
|
negative
| 0.6495
|
Lost Luggage
| 0.3349
|
United
| null |
fredcarlton
| null | 0
|
@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm
| null |
2015-02-23 05:20:35 -0800
| null |
Pacific Time (US & Canada)
|
569,847,318,062,632,960
|
negative
| 0.3804
|
Flight Booking Problems
| 0.3804
|
United
| null |
hart0277
| null | 0
|
@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee
| null |
2015-02-23 05:12:42 -0800
|
Chicago
| null |
569,846,853,350,457,340
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
totocol
| null | 0
|
@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
| null |
2015-02-23 05:10:51 -0800
|
iPhone: -33.875538,151.196533
|
Sydney
|
569,846,678,351,540,200
|
negative
| 1
|
Can't Tell
| 0.3456
|
United
| null |
artistanxiety
| null | 0
|
@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
| null |
2015-02-23 05:10:10 -0800
|
Punk is the preacher.
|
Arizona
|
569,846,237,865,885,700
|
negative
| 1
|
Can't Tell
| 0.6606
|
United
| null |
mbelliss
| null | 0
|
@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!
| null |
2015-02-23 05:08:24 -0800
|
Louisville
|
Alaska
|
569,845,865,185,206,300
|
neutral
| 0.6291
| null | null |
United
| null |
DABranco1
| null | 0
|
@united sitting in the middle for the first time .. Hope it works out well
|
[40.69450196, -74.1749219]
|
2015-02-23 05:06:56 -0800
| null | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.