tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,844,088,997,949,440
|
negative
| 0.7114
|
Can't Tell
| 0.3632
|
United
| null |
cfacekillah
| null | 0
|
@united you need a bag bouncer. Get it together
| null |
2015-02-23 04:59:52 -0800
| null | null |
569,842,553,966,571,500
|
neutral
| 0.6237
| null | 0
|
United
| null |
nicoleleigh85
| null | 0
|
@united and learn how to book flights. http://t.co/MHHS9RUpLv
| null |
2015-02-23 04:53:46 -0800
|
Sheboygan
| null |
569,842,452,716,236,800
|
negative
| 1
|
Can't Tell
| 0.6702
|
United
| null |
ShowExpert
| null | 0
|
@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?
| null |
2015-02-23 04:53:22 -0800
|
Boulder, Colorado
| null |
569,842,196,045,656,060
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
nicoleleigh85
| null | 0
|
@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.
| null |
2015-02-23 04:52:21 -0800
|
Sheboygan
| null |
569,841,224,221,392,900
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
NicoleIn140
| null | 0
|
UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation.
| null |
2015-02-23 04:48:29 -0800
|
Western Massachusetts, USA
|
Eastern Time (US & Canada)
|
569,841,047,456,460,800
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
alysabaker
| null | 0
|
@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight
| null |
2015-02-23 04:47:47 -0800
|
ÜT: 50.97861,-114.000116
|
Mountain Time (US & Canada)
|
569,840,341,899,026,400
|
positive
| 1
| null | null |
United
| null |
crsmoore
| null | 0
|
@united Was able to send the DM. All good now.
| null |
2015-02-23 04:44:59 -0800
|
USA / The World
|
Eastern Time (US & Canada)
|
569,839,889,564,307,460
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
alysabaker
| null | 0
|
@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
| null |
2015-02-23 04:43:11 -0800
|
ÜT: 50.97861,-114.000116
|
Mountain Time (US & Canada)
|
569,839,559,728,439,300
|
negative
| 1
|
Customer Service Issue
| 0.6803
|
United
| null |
alysabaker
| null | 0
|
@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly
| null |
2015-02-23 04:41:52 -0800
|
ÜT: 50.97861,-114.000116
|
Mountain Time (US & Canada)
|
569,839,419,211,034,600
|
negative
| 0.6565
|
Customer Service Issue
| 0.6565
|
United
| null |
dealswelike
| null | 1
|
@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?
| null |
2015-02-23 04:41:19 -0800
|
New York
|
Central Time (US & Canada)
|
569,838,973,490,765,800
|
neutral
| 0.6495
| null | null |
United
| null |
idguy
| null | 0
|
@united Thanks. Got it straightend out last night.
| null |
2015-02-23 04:39:33 -0800
|
New Jersey
|
Eastern Time (US & Canada)
|
569,838,692,220,543,000
|
negative
| 1
|
Customer Service Issue
| 0.6557
|
United
| null |
alysabaker
| null | 0
|
@united well for a start it would be nice if your ticket was actually in the system when you change a flight
| null |
2015-02-23 04:38:25 -0800
|
ÜT: 50.97861,-114.000116
|
Mountain Time (US & Canada)
|
569,838,593,423,708,160
|
neutral
| 1
| null | null |
United
| null |
SwtSarandipity
| null | 0
|
@united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother
| null |
2015-02-23 04:38:02 -0800
|
Hurst, TX
| null |
569,838,260,077,228,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6749
|
United
| null |
aleciamastin
| null | 0
|
@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.
| null |
2015-02-23 04:36:42 -0800
|
St. Louis, MO
|
Central Time (US & Canada)
|
569,837,273,828,732,900
|
negative
| 1
|
Lost Luggage
| 0.34
|
United
| null |
jeanvirgile
| null | 0
|
@united no they did not want to deliver at my house. Had to go to sombrons else house
| null |
2015-02-23 04:32:47 -0800
|
Brossard
|
Eastern Time (US & Canada)
|
569,836,305,066,041,340
|
positive
| 0.6868
| null | 0
|
United
| null |
tonywhelan
| null | 0
|
@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.
| null |
2015-02-23 04:28:56 -0800
|
Stavromula Beta
|
Quito
|
569,836,091,651,592,200
|
negative
| 1
|
Lost Luggage
| 0.3476
|
United
| null |
crsmoore
| null | 0
|
@united I guess you have to "follow" me in order for me to send you a DM.. I tried and it won't send.
| null |
2015-02-23 04:28:05 -0800
|
USA / The World
|
Eastern Time (US & Canada)
|
569,835,312,106,618,900
|
neutral
| 0.6861
| null | 0
|
United
| null |
crsmoore
| null | 0
|
@united Will definitely do so. Sending a DM now.
| null |
2015-02-23 04:25:00 -0800
|
USA / The World
|
Eastern Time (US & Canada)
|
569,834,960,107,868,160
|
negative
| 1
|
Bad Flight
| 0.3771
|
United
| null |
gtifreak04
| null | 0
|
@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback
| null |
2015-02-23 04:23:36 -0800
| null |
Quito
|
569,834,804,943,962,100
|
negative
| 1
|
Lost Luggage
| 0.6871
|
United
| null |
liveitup09
| null | 0
|
@united I have sent a message with a bag tag. Have you looked?
| null |
2015-02-23 04:22:59 -0800
| null |
Atlantic Time (Canada)
|
569,834,720,424,362,000
|
neutral
| 1
| null | null |
United
| null |
RioLongacre
| null | 0
|
@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?
| null |
2015-02-23 04:22:39 -0800
|
Denver, CO
|
Eastern Time (US & Canada)
|
569,833,653,871,743,000
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ClareSPhoto
| null | 0
|
@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?
| null |
2015-02-23 04:18:24 -0800
|
Chorley, Lancashire
|
Amsterdam
|
569,831,129,773,027,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.3563
|
United
| null |
fredcarlton
| null | 0
|
@united why do I check in online if I still have to wait in line for an hour to "check in" at counter? #fuckinlame @naia_miaa
| null |
2015-02-23 04:08:22 -0800
| null |
Pacific Time (US & Canada)
|
569,830,265,364,701,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
nicoleleigh85
| null | 0
|
@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.
| null |
2015-02-23 04:04:56 -0800
|
Sheboygan
| null |
569,827,329,024,913,400
|
negative
| 1
|
Bad Flight
| 0.6606
|
United
| null |
steven10093
| null | 0
|
@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever
| null |
2015-02-23 03:53:16 -0800
|
Boston
|
Central Time (US & Canada)
|
569,826,992,251,473,900
|
neutral
| 0.6471
| null | 0
|
United
| null |
ohlesliebarker
| null | 0
|
@united hi -- @united was. Thank you!
| null |
2015-02-23 03:51:56 -0800
|
Dallas, Texas
|
Central Time (US & Canada)
|
569,826,411,206,316,000
|
negative
| 0.6839
|
Customer Service Issue
| 0.3743
|
United
| null |
notsingirl
| null | 0
|
@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff
| null |
2015-02-23 03:49:37 -0800
| null | null |
569,824,906,638,073,860
|
negative
| 1
|
Bad Flight
| 0.3451
|
United
| null |
bmalones44
| null | 1
|
@united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process.
| null |
2015-02-23 03:43:39 -0800
|
P.R.O.B.
|
Quito
|
569,824,790,200,111,100
|
neutral
| 0.6657
| null | 0
|
United
| null |
RaffaellaDom
| null | 0
|
@united Any news about the departure of the flight UA51?
| null |
2015-02-23 03:43:11 -0800
|
Roma
|
Rome
|
569,824,565,091,823,600
|
positive
| 1
| null | null |
United
| null |
TravlnKB
| null | 0
|
@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E
| null |
2015-02-23 03:42:17 -0800
|
East Coast
|
Quito
|
569,821,947,049,218,050
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
sarahali
| null | 0
|
@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.
| null |
2015-02-23 03:31:53 -0800
| null | null |
569,817,289,874,411,500
|
negative
| 1
|
Customer Service Issue
| 0.6766
|
United
| null |
youfancygirl
| null | 0
|
@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet
| null |
2015-02-23 03:13:23 -0800
|
Park Slope
|
Central Time (US & Canada)
|
569,816,394,180,788,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
PatrickGrubbe
| null | 0
|
@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH
| null |
2015-02-23 03:09:49 -0800
|
Lewis Center, OH
|
Eastern Time (US & Canada)
|
569,816,326,744,776,700
|
neutral
| 1
| null | null |
United
| null |
thepriceisright
| null | 0
|
@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.
|
[0.0, 0.0]
|
2015-02-23 03:09:33 -0800
|
Richmond, VA
|
Eastern Time (US & Canada)
|
569,815,968,194,678,800
|
negative
| 0.6907
|
Lost Luggage
| 0.6907
|
United
| null |
8629Fissile
| null | 0
|
@united Do you have a further update on the suitcase today please.
| null |
2015-02-23 03:08:08 -0800
| null |
London
|
569,815,297,475,149,800
|
negative
| 0.686
|
Can't Tell
| 0.686
|
United
| null |
sarahali
| null | 0
|
@united literally sucks
| null |
2015-02-23 03:05:28 -0800
| null | null |
569,815,182,265,978,900
|
positive
| 1
| null | null |
United
| null |
domdelfino
| null | 0
|
@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
| null |
2015-02-23 03:05:00 -0800
|
DOM-ination
|
Quito
|
569,814,010,398,273,540
|
negative
| 1
|
Lost Luggage
| 0.6894
|
United
| null |
MarcusLake31
| null | 0
|
@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS
|
[39.24541389, -106.88172648]
|
2015-02-23 03:00:21 -0800
| null |
Sydney
|
569,813,752,268,374,000
|
neutral
| 0.6596
| null | 0
|
United
| null |
JoeRychalsky
| null | 0
|
@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues
| null |
2015-02-23 02:59:19 -0800
|
Wilmington, Delaware
|
Eastern Time (US & Canada)
|
569,813,373,413,687,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.6669
|
United
| null |
CoffeeCult448
| null | 1
|
@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.
| null |
2015-02-23 02:57:49 -0800
|
Buffalo/Oakland/Savannah/Ire
| null |
569,812,898,815,615,000
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
sarahali
| null | 0
|
@united this is the second time my flights been Cancelled Flightled... Like really?
| null |
2015-02-23 02:55:56 -0800
| null | null |
569,811,013,786,312,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
priyadarshy
| null | 0
|
@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket
| null |
2015-02-23 02:48:26 -0800
|
US
|
Quito
|
569,809,648,712,327,200
|
neutral
| 0.6652
| null | 0
|
United
| null |
Kwilusz1
| null | 0
|
@united yes please. Going to drive the 6 hours.
| null |
2015-02-23 02:43:01 -0800
| null |
Quito
|
569,808,684,252,942,340
|
positive
| 1
| null | null |
United
| null |
Steinberg1
| null | 0
|
@united I am impressed with your super-fast reply to @CGJase
|
[20.0615871, 110.18390431]
|
2015-02-23 02:39:11 -0800
|
Beijing
|
Beijing
|
569,807,000,927,920,100
|
positive
| 1
| null | null |
United
| null |
Bridget__Walsh
| null | 0
|
@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!
| null |
2015-02-23 02:32:30 -0800
|
Cleveland, Ohio
|
Atlantic Time (Canada)
|
569,805,215,605,456,900
|
negative
| 1
|
Customer Service Issue
| 0.702
|
United
| null |
CWWMUK
| null | 0
|
@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....
| null |
2015-02-23 02:25:24 -0800
|
North West of England
| null |
569,804,677,472,251,900
|
negative
| 0.6543
|
Late Flight
| 0.6543
|
United
| null |
Kwilusz1
| null | 0
|
@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?
| null |
2015-02-23 02:23:16 -0800
| null |
Quito
|
569,801,303,204,851,700
|
negative
| 1
|
longlines
| 0.3684
|
United
| null |
kennykhlee
| null | 0
|
@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
| null |
2015-02-23 02:09:51 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,792,291,264,712,700
|
neutral
| 0.664
| null | null |
United
| null |
The5y5Adm1n
| null | 0
|
@united the child is two years old
| null |
2015-02-23 01:34:03 -0800
| null | null |
569,791,792,029,151,200
|
negative
| 1
|
Lost Luggage
| 0.6853
|
United
| null |
jnml
| null | 0
|
@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail
| null |
2015-02-23 01:32:04 -0800
| null | null |
569,785,570,320,195,600
|
negative
| 0.6363
|
Flight Booking Problems
| 0.3417
|
United
| null |
Rapetti
| null | 0
|
@united was trying to change a flight online but got an error can you help via DM?
| null |
2015-02-23 01:07:20 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
569,785,074,910,154,750
|
neutral
| 0.6684
| null | null |
United
| null |
The5y5Adm1n
| null | 0
|
@united followed you and DM'd you
| null |
2015-02-23 01:05:22 -0800
| null | null |
569,782,352,223,666,200
|
positive
| 1
| null | null |
United
| null |
Veronique956
| null | 0
|
@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.
| null |
2015-02-23 00:54:33 -0800
|
Brownsville, Tx
|
Eastern Time (US & Canada)
|
569,781,926,162,145,300
|
negative
| 1
|
Can't Tell
| 0.6854
|
United
| null |
doug_samuel
| null | 0
|
@united you are terrible.
| null |
2015-02-23 00:52:51 -0800
| null |
Eastern Time (US & Canada)
|
569,780,939,280,093,200
|
neutral
| 1
| null | null |
United
| null |
cote_kcote94
| null | 0
|
@united @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA
| null |
2015-02-23 00:48:56 -0800
| null | null |
569,780,773,194,113,000
|
negative
| 1
|
Lost Luggage
| 0.6353
|
United
| null |
TimBouhour
| null | 0
|
@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight
| null |
2015-02-23 00:48:17 -0800
|
Raleigh, NC
| null |
569,780,368,309,657,600
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
Indy2Bangkok
| null | 0
|
@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
| null |
2015-02-23 00:46:40 -0800
|
Indiana
|
Atlantic Time (Canada)
|
569,777,772,115,193,860
|
negative
| 0.6688
|
Can't Tell
| 0.3519
|
United
| null |
BrendanPFarrell
| null | 0
|
@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR
|
[0.0, 0.0]
|
2015-02-23 00:36:21 -0800
|
New York/New Jersey
|
Eastern Time (US & Canada)
|
569,777,329,330,884,600
|
negative
| 1
|
Bad Flight
| 0.688
|
United
| null |
BrendanPFarrell
| null | 0
|
@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …
|
[0.0, 0.0]
|
2015-02-23 00:34:35 -0800
|
New York/New Jersey
|
Eastern Time (US & Canada)
|
569,769,708,569,767,940
|
negative
| 1
|
longlines
| 0.6774
|
United
| null |
eryder
| null | 0
|
@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)
| null |
2015-02-23 00:04:18 -0800
|
Lexington, Ky
|
Eastern Time (US & Canada)
|
569,769,624,780,165,100
|
negative
| 0.7158
|
Lost Luggage
| 0.3579
|
United
| null |
wsachs
| null | 0
|
@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.
| null |
2015-02-23 00:03:59 -0800
|
New York/New Jersey depends on
|
Eastern Time (US & Canada)
|
569,767,266,075,742,200
|
neutral
| 1
| null | null |
United
| null |
KennedyJonesTHO
| null | 0
|
@united can you help me add my KTN to this reservation PLZ?
| null |
2015-02-22 23:54:36 -0800
|
Los Angeles
|
Arizona
|
569,765,076,980,215,800
|
negative
| 1
|
Late Flight
| 0.68
|
United
| null |
__XT
| null | 0
|
@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
| null |
2015-02-22 23:45:54 -0800
| null |
Eastern Time (US & Canada)
|
569,763,359,278,506,000
|
neutral
| 1
| null | null |
United
| null |
manuel261984
| null | 0
|
@united whats UA 1205 lax - newark ??
| null |
2015-02-22 23:39:05 -0800
| null |
Mexico City
|
569,763,346,431,414,300
|
negative
| 0.6947
|
Late Flight
| 0.3579
|
United
| null |
DelonGerry
| null | 0
|
@united @DelonGerry ual sucks
| null |
2015-02-22 23:39:02 -0800
| null | null |
569,762,463,811,383,300
|
negative
| 0.6534
|
Cancelled Flight
| 0.6534
|
United
| null |
pdxmucci
| null | 0
|
@united not happening. Delta took care of us. Peace!
| null |
2015-02-22 23:35:31 -0800
|
Portland, OR
| null |
569,762,365,572,558,850
|
negative
| 1
|
Late Flight
| 0.6304
|
United
| null |
NicoleIn140
| null | 0
|
BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines
| null |
2015-02-22 23:35:08 -0800
|
Western Massachusetts, USA
|
Eastern Time (US & Canada)
|
569,762,067,097,501,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
Spanner2
| null | 0
|
@united you have now lost my bag. Never ever flying United again #joke
| null |
2015-02-22 23:33:57 -0800
|
London baby
| null |
569,758,414,810,849,300
|
negative
| 1
|
Flight Booking Problems
| 0.3505
|
United
| null |
huskerjon00
| null | 1
|
@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue
| null |
2015-02-22 23:19:26 -0800
| null | null |
569,756,967,935,148,000
|
negative
| 1
|
Late Flight
| 0.3603
|
United
| null |
FrederickMassag
| null | 0
|
@united Missed UA1568 connection due 2 mechanical failure UA1543 ("uplink prob"). I will lose ~$400 in clients Mon. How can you compensate?
| null |
2015-02-22 23:13:41 -0800
|
176 Thomas Johnson Drive, #204
|
Eastern Time (US & Canada)
|
569,755,876,401,274,900
|
neutral
| 0.6667
| null | null |
United
| null |
lclohmd
| null | 1
|
@united you'll be hearing from me for sure.
| null |
2015-02-22 23:09:21 -0800
|
Toronto
| null |
569,754,680,626,008,060
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
pdxmucci
| null | 1
|
@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United
| null |
2015-02-22 23:04:36 -0800
|
Portland, OR
| null |
569,753,797,704,024,060
|
negative
| 0.6851
|
Can't Tell
| 0.3596
|
United
| null |
JasonArbaugh
| null | 0
|
@united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage.
| null |
2015-02-22 23:01:05 -0800
| null | null |
569,753,041,420,865,540
|
neutral
| 1
| null | null |
United
| null |
The5y5Adm1n
| null | 0
|
@united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)
| null |
2015-02-22 22:58:05 -0800
| null | null |
569,751,515,461,603,300
|
negative
| 1
|
Lost Luggage
| 0.6359
|
United
| null |
czamkoff
| null | 0
|
@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!
| null |
2015-02-22 22:52:01 -0800
| null | null |
569,751,096,580,812,800
|
negative
| 1
|
longlines
| 0.3456
|
United
| null |
ScottRSlaughter
| null | 0
|
@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.
| null |
2015-02-22 22:50:21 -0800
| null | null |
569,750,540,302,680,060
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
hilary33836700
| null | 0
|
@united 40 minutes on tarmac now. That's after 9 hour delay.
| null |
2015-02-22 22:48:08 -0800
| null | null |
569,749,896,095,359,000
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
patlee
| null | 0
|
@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1
| null |
2015-02-22 22:45:35 -0800
|
Bay Area, CA
|
Pacific Time (US & Canada)
|
569,749,422,482,960,400
|
negative
| 0.6724
|
Flight Booking Problems
| 0.3673
|
United
| null |
PopsCutrona
| null | 0
|
@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
| null |
2015-02-22 22:43:42 -0800
|
San Francisco, Ca
|
Pacific Time (US & Canada)
|
569,749,233,344,983,040
|
negative
| 1
|
Late Flight
| 0.6759
|
United
| null |
hilary33836700
| null | 0
|
@united Is flight 746 going to sit on the tarmac FOREVER?????????
| null |
2015-02-22 22:42:57 -0800
| null | null |
569,748,884,164,988,900
|
negative
| 1
|
Flight Attendant Complaints
| 0.6818
|
United
| null |
JacquieMae08
| null | 1
|
@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.
| null |
2015-02-22 22:41:34 -0800
|
SD || CA
|
Arizona
|
569,748,687,812,845,600
|
negative
| 1
|
Customer Service Issue
| 0.3462
|
United
| null |
chocolossus
| null | 1
|
@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
| null |
2015-02-22 22:40:47 -0800
|
Vancouver, CA
| null |
569,748,572,104,560,640
|
positive
| 0.6667
| null | null |
United
| null |
abroad_aus
| null | 0
|
@united I wanna be grand staff
| null |
2015-02-22 22:40:19 -0800
| null | null |
569,748,501,342,478,340
|
negative
| 1
|
Customer Service Issue
| 0.6522
|
United
| null |
BrentOya
| null | 0
|
@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...
| null |
2015-02-22 22:40:02 -0800
| null | null |
569,748,491,943,039,000
|
negative
| 0.6691
|
Flight Attendant Complaints
| 0.351
|
United
| null |
chocolossus
| null | 1
|
@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
| null |
2015-02-22 22:40:00 -0800
|
Vancouver, CA
| null |
569,748,289,945,362,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.3435
|
United
| null |
chocolossus
| null | 0
|
@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.
| null |
2015-02-22 22:39:12 -0800
|
Vancouver, CA
| null |
569,748,099,616,215,040
|
negative
| 1
|
Cancelled Flight
| 0.6667
|
United
| null |
chocolossus
| null | 0
|
@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.
| null |
2015-02-22 22:38:27 -0800
|
Vancouver, CA
| null |
569,747,706,047,934,460
|
positive
| 1
| null | null |
United
| null |
abroad_aus
| null | 0
|
@united I wanna be ride United airline! I love airplane
| null |
2015-02-22 22:36:53 -0800
| null | null |
569,747,702,981,853,200
|
negative
| 1
|
Cancelled Flight
| 0.6838
|
United
| null |
hilary33836700
| null | 0
|
@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??
| null |
2015-02-22 22:36:52 -0800
| null | null |
569,747,668,232,065,000
|
negative
| 1
|
Flight Attendant Complaints
| 0.6531
|
United
| null |
wsachs
| null | 0
|
@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity
| null |
2015-02-22 22:36:44 -0800
|
New York/New Jersey depends on
|
Eastern Time (US & Canada)
|
569,746,687,805,095,940
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
hilary33836700
| null | 1
|
@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?
| null |
2015-02-22 22:32:50 -0800
| null | null |
569,745,645,956,771,840
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
patlee
| null | 0
|
@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ
|
[0.0, 0.0]
|
2015-02-22 22:28:42 -0800
|
Bay Area, CA
|
Pacific Time (US & Canada)
|
569,745,365,940,830,200
|
negative
| 1
|
Customer Service Issue
| 0.6847
|
United
| null |
patlee
| null | 0
|
@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet
| null |
2015-02-22 22:27:35 -0800
|
Bay Area, CA
|
Pacific Time (US & Canada)
|
569,744,378,354,401,300
|
negative
| 0.7087
|
Late Flight
| 0.7087
|
United
| null |
greghm88
| null | 0
|
@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
| null |
2015-02-22 22:23:39 -0800
|
London
| null |
569,744,079,027,896,300
|
negative
| 1
|
Cancelled Flight
| 0.6804
|
United
| null |
gwen1013
| null | 1
|
@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?
| null |
2015-02-22 22:22:28 -0800
|
New Haven, CT
| null |
569,743,891,714,347,000
|
negative
| 1
|
longlines
| 0.6818
|
United
| null |
DudeOfTheHouse
| null | 0
|
@united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means.
| null |
2015-02-22 22:21:43 -0800
|
Los Angeles, CA
|
Pacific Time (US & Canada)
|
569,743,079,491,547,140
|
negative
| 1
|
Flight Attendant Complaints
| 0.6598
|
United
| null |
meeems22
| null | 0
|
@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United
| null |
2015-02-22 22:18:30 -0800
| null | null |
569,741,986,502,041,600
|
negative
| 0.6501
|
Flight Attendant Complaints
| 0.3414
|
United
| null |
toromiller
| null | 0
|
@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead
| null |
2015-02-22 22:14:09 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,741,366,642,618,400
|
neutral
| 0.6659
| null | 0
|
United
| null |
toromiller
| null | 0
|
@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty
| null |
2015-02-22 22:11:41 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
569,741,325,454,540,800
|
negative
| 1
|
Can't Tell
| 0.3646
|
United
| null |
ChrisPinTX
| null | 1
|
@united On top of that I paid for 1st class and my wife got stuck in coach.
| null |
2015-02-22 22:11:31 -0800
| null |
Central Time (US & Canada)
|
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